Procare: Childcare App App Negative ReviewsProcare Software, LLC

Procare: Childcare App Negative Reviews

4.8
4.87431 star

Total 16 Negative Reviews

Procare: Childcare App App Complaints & User Negative Comments 2023

Procare: Childcare App app received 16 complaints, negative comments and reviews by users. Have you ever had a bad experience using Procare: Childcare App? Can you share your negative thoughts about procare: childcare app?

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Procare: Childcare App for Negative User Reviews

Great app! ButIt’s a great app but it needs to upload faster.Version: 4.13.0

Overall okOver all the app is ok, but there seems to be an issue with reloading and notifications. The data shows up eventually but the app will send notifications for data that can’t be loaded or show unread messages when there are none..Version: 4.10.2

Procare is getting thereThis app is definitely a learning curve after coming from sandbox. The app has been lagging when it comes to refreshing the page after a caregiver or guardian picks up. We have found that referencing the live sign in page has been helpful when verifying that an authorized pick up has signed out the child. Instead of using the attendance page. There should be a pull down feature for each measure of development within each domain. the list is too long to scroll when trying to find a specific milestone within one domain development. Each measure should have a pull down menu to select building earlier and fundamental with reference to evidence for observations. The app could have a scan QR feature to ensure authorized pickups like sandbox had..Version: 4.16.2

Poor performing appThis app is very poor performing which is unfortunate because I don’t have the option to use another app for my sons daycare. The app is very slow to show the updates from his teacher in the main feed. Either I get the notification on my phone a long time after the app has been updated or if I’m in the app, I have to refresh the feed multiple times to see the update, if the update even shows at all. It is glitchy as well, I have opened the app to send a message a couple times and the app froze and wouldn’t let me use it at all which is also problematic because I use it to sign my son in and out each day. Overall, I really dislike this app and wish it functioned better..Version: 4.14.1

Have not been impressedMy child’s school just switched to this app from another program and I am not impressed. For starters I’ve been asked by the app 3 times to give feedback directly to Procare and when I say yes I will it disappear and I cannot actually give my feedback. So I’ll leave it here. Now I understand some of my issues may be with the school- and I have addressed this with them too. It is possible they need additional training/ communication from the Procare team on how to use the program from a sales person. I have the most updated version of the app and I still do not receive real-time communication re: my daughters day. I will get photos and messages but sometimes HOURS later from when the teacher sent them. The messaging system will not allow for the teachers to communicate back to me when I ask questions or communicate attendance. My daughter was sick one day and the ability for the teacher to update me was significantly delayed. The only notification I get real time is potty breaks. I am happy to discuss my concerns if somebody wants to reach out. Should these issues be with the school, I’m happy to update my review here..Version: 4.13.0

Decent App . . . When it WorksI enjoy being able to communicate with teachers through the app, and receive updates including pictures, as well as access billing information. My main concern is that lately, the activities are not being updated including sign in and sign out activities. This becomes extremely challenging when dealing with split households with no communication and infrequent use of daycare by the other parent. If I don’t know my child is at daycare, how would I know to pick her up there? I try not to call too often as I don’t like to distract teachers from their littles. With the app, the teachers are able to check it when they can. When the activity logs aren’t updating, the messages don’t always go through either. It would be great if these bugs could be fixed. I just installed an app update recently, and yet the issue happened again today..Version: 4.9.3

A few suggestionsThis app is good for keeping up-to-date with our son’s preschool shenanigans. I had a couple of suggestions to improve the UX: 1) allow the ability to scroll between photos; currently, you have to tap the photo to view a higher res version, then close it to go back to the main screen and repeat the process with the next photos. 2) batch the notifications; our school sends multiple photos at the end of the day, so we wind up getting a dozen notifications in succession, with our phones constantly buzzing. It would be nice to get a single notification that 12 photos were posted, rather than 12 notifications. If these changes were implemented, this would be a 5-star app for us!.Version: 3.7.4

Not confidentialWhen I log in I can write a message to any post regarding my child. Then I see other posts from parents or childcare givers unrelated to my child... it doesn’t appear safe. I don’t engage with this format as it feels completely uncomfortable and unprofessional. In my opinion, it appears pretty basic..Version: 4.4.1

Glitchy and confusingI don’t understand how there are so many 5 star reviews. This app is tolerable, but certainly nothing to get excited about. It takes ages for the app to actually reflect updates after a push notification comes through. I’ve resorted to restarting the app every time I get a notification, because that’s the only way to make it refresh. Sometimes the notifications themselves are significantly delayed, too. The signin feature is buggy and sometimes just spins forever. If you leave the app too fast after signing your child in or out, it doesn’t go through and you have to do it again. Photos are super low resolution. Just astonishingly low quality. There is only one feed, which combines all posts I have received from any source, with no way to tell who the recipient is (just me vs. all parents). If a teacher sends me a personal photo of my own child, it shows up in the feed and not in messages, meaning I can’t reply to it. No easy way to see a photo gallery. No history of important communication/files from before my child started. Not impressed..Version: 4.13.3

Needs updates on parents viewI cannot speak to how this app is for schools and teachers. But for parents this is one of the worst apps I have used (this is my 5th app for daycare/school). The parents do not have the ability to log anything for their child ie diaper, bottles, food, sleep; which informs the teachers easily about my child’s morning. The message section for me only shows one message, not all the message exchanged. The Activities sections only updates to include “today” info after I completely close and reopen the app. I cannot speak to pictures as I have yet to receive one. The calendar function should be updated to allow different views and future activities. It is okay but needs improvements, which honestly shouldn’t be too difficult to complete. Wish my school would have chosen a different app, but will look forward to update to make this more useful and user friendly..Version: 4.5.3

Push notificationsThis good is good in theory but not so much in real time. I’m not sure how it works on the caregiver side but the parent side there is very little functionality. The most important thing for a parent is to be able to see and hear what is happening at daycare in real time… or at least close to real time. We need to know if our child has eaten lunch, has napped properly as it determines pick up times etc. the push notifications are not even close to the time stamp. At 6pm i get notified that my child had a diaper change at 11 am. This isn’t helpful and defeats the entire purpose of the app. The user experience is not the issue this is pure development and bug and I would prioritize this in the bug fixes. Teachers and administration gets frustrated as parents are still calling the office and the teachers to get informed. The messaging platform is simple and easy to use. I also don’t understand why the app hasn’t piggybacked off of the existing iOS camera instead of launching its own app. This has contributed to the heaviness of the application. I had to delete and make room for this app on my phone..Version: 4.5.4

App needs may updated featuresAs a parent and a childcare worker I HATE this app. From a teacher standpoint there is no dashboard to keep track of the class needs as a whole when it comes to diapers, bottles, and naps. You have to go into every children profile to look for those three needs. You can’t message parents without it needing approval from management. This just adds one more task on everyone’s plate that is 100% pointless. There also needs to me a way to let parents know the child needs an item like diapers, wipes ect. From a parent standpoint I should be able to enter last diapers and bottles for my children before drop off so teachers know when they need to eat next. I should also be able to message their teachers and get responses from the teachers not management. Daily connect is a way better app!.Version: 4.13.0

Get your issues fixedAs a teacher this app has been my nightmare lately! I legit cannot think of a week that there has not been an issue! I get more SERVER ERROR messages than a tech support worker. It’s ridiculous. We PAY FOR THESE SERVICES and if you cannot handle the service than DO NOT take on more clients until you get your system working. Parents want to know how their children are doing but how can teachers do that when your app is complete garbage since we cannot use it? And why can I not just type in a time? I have to scroll through all the numbers like it’s 2007… tell your developers to fix the issues, we cannot handle this ANYMORE! And why can we NOT send pictures through messages just to parents? You have to post on their pictures. If I get one more message about your app being down, my heads going to EXPLODE!.Version: 4.5.4

Great Idea, Great appThis is an amazing idea as it helps me keep track with my LO’s activities in Creche… however it can be a bit frustrating sometimes as it takes a while for updates to appear. It would be great if there was also a live view option, so I could see him whenever I want.Version: 5.0.0

Sufficient, glitchyGoing down a star after a few more days use. It’s been an hour and the main timeline still hasn’t updated based on a notification of a nap from the teacher. Also I just noticed my sons teachers profile picture is showing up under my name also in the messages. Seems pretty decent, though I’m a parent so I guess I can only see what the school lets me. For me it’s more of a notification tool, which I think could be improved. For instance, I get a notification whenever my son is checked in or out, regardless if I was the one who did it, or my wife. Why would I need to be notified right after I did something? Also just in general I’ve found the the main timeline and the messages don’t refresh very well and it’s a bit clunky. I’ll get a push notification and then open the app and I can’t see what I was altered to, but if I click the notification it seems to refresh the app and then I can see it. After more use it seems that the teacher interface might not be very clear because sometimes going to sleep and waking up are separate activity blocks, and sometimes they are in the same one. But if they are in the same one I don’t get a notification for my son waking up. Honestly I can’t understand why this app has so many 5 star reviews. I must be looking at something different than everyone else..Version: 4.5.1

Picture access could be betterI love that I get updates throughout the day. I wish there was a way to go in and see all the photos for each kid in one place without having to scroll through for so long over time where they are embedded. I wish there was an alert letting me know when the kid has been dropped off and picked up like in tadpoles. It made me feel better knowing that if I didn’t get an alert that drop off occurred, that I could call my husband and find out what’s going on (in case there was some sort of emergency and as a good way to ensure one of us don’t forget). It was also nice in our old app when I got alerts that they were picked up early. Just another check so If I wasn’t expecting that, I could follow up with my husband immediately in case god forbid someone did so without our knowledge or permission. I like that we can pay through the app. I also like that I can send messages directly to the teacher through the app, I just don’t have a way to see if they were checked or received..Version: 3.9.0


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