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7NOW: Food & Alcohol Delivery App Complaints & User Negative Comments 2024
7NOW: Food & Alcohol Delivery app received 71 complaints, negative comments and reviews by users. Have you ever had a bad experience using 7NOW: Food & Alcohol Delivery? Can you share your negative thoughts about 7now: food & alcohol delivery?
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7NOW: Food & Alcohol Delivery for Negative User Reviews
✓ BugsI couldn’t buy a meatball on your apps for a long long time.Version: 3.0.38
✓ Don’t use this app. It is a scam!I cant believe I have to put at least 1 star. This app really deserves 0 star. I accidentally entered a wrong address and placed the order. I tried to cancel my order right away but there is no option to cancel the order and the order detail doesn’t even show up on the current order or past order page. I called customer service right away but guess what! There were 56 ppl ahead of me. I waited 45 minutes and finally got to speak with a representative. Per him, my order is delivered already. But to where!!! It was so frustrating. I requested a refund. I told him that i tried to cancel the order but there was no option to do so and my order didn’t even show up on the app. The representative told me it is the kind of order that is non refundable once it is delivered... Really 711?! When you were developing the app, options like edit a order or cancel a order should be made available to customer. Please add this function to the app and please help me to solve my issue..Version: 2.0.5
✓ Can't sign inIt worked once and then never again. Just says "Sorry, Could not sign in at this time. Please try again.".Version: 3.0.25
✓ Greedy Delivery ServiceI placed an order at around 1:30AM with three items. About 20 minutes later I get a notification saying that they are out of 2 of my items. I did not get an option to opt-out an item or cancel my order. I ended up spending $8 on a BROWNIE. I tried calling customer service to cancel my order, but there were “26 people in line ahead of me”. There was no communication between the driver and me, or the 7-Eleven store. And instead of talking to an actual person, I had to sit on the phone listening to an automated voice telling me how long I needed to wait in line for a refund; by which it was already too late, since the driver was about to arrive. It is obvious this is intentional. I ended up waiting outside for the driver for about 20-30 min, even though the app said that they had arrived. By the time I got my pathetic excuse for an order, I was freezing and very unhappy. I am so disappointed by how this app does NOT care about their customers who pay money to use their service, nor address the complaints that every one seems to have. I immediately uninstalled the app. Don’t waste your time using this app, they don’t care about you, only your money..Version: 1.2.4
✓ There’s Too Many Flaws.The only good thing about this app is late night delivery and the food, but what’s the point if the food is either not available or not included in your order? Instead of giving drivers an order number, give them A LIST OF WHAT I ASKED AND PAID FOR. I once ordered a pizza and 2 bags of Sour Patch Kids, and only got the Sour Patches. I asked the driver and he said that’s all they gave him when I paid for the pizza on sale. Recently, I tried ordering pizza, big bites and some juice. The driver calls to tell me that the machine is broken and I can either eat a raw pizza or cancel the order. This might be unrelated, but I tried with Postmates after and the driver told me they didn’t even have my order number. But seriously, give more options in app instead of having a number to call, let me choose a store, have an actual GPS and not just a still image of my location and the car, expand the selection a bit more for the app and then maybe I’ll re-install this mess..Version: 2.0.8
✓ Unable to log inNo matter how many times I reset my password it will not let me log into my rewards account. When I use a guest it doesn’t give me options to have no ice in my drink or add sauces for my chicken. Not user friendly.Version: 3.0.33
✓ Glitchy as fuq. It won’t let you change your location so you’re stuck with the crappy 7/11 that is always out of everything instead of the one 2 blocks down the street that actually has product. It’s also glitchy and laggy af..Version: 3.0.30
✓ StupidI don’t know much about business but I’m pretty sure it’s stupid as hell advertising deals to everyone when the users that’s been there from the beginning cannot use it..Version: 4.0.0
✓ Fees on top of fees!When I ordered extra items to avoid small basket fee convenience fee went up, making it a ridiculous final bill..Version: 3.0.28
✓ Use Literally Anything ElseI’m always amazed when a major corporation releases and heavily markets a product like #7now but doesn’t catch stuff like... updating delivery time... in a delivery app. Fun fact, the app also does not tell you what it’s password requirements are during account creation or allow hyphens in last names, shows out of stock items as available, does not have a way to contact the driver or modify the order once submitted, sells your personal information (US only so it’s legal to require you to opt in to email marketing and associated data barter), requires you to call customer service and wait on hold for upwards of 45 minutes... to leave a voicemail, and the best part is it’s not even 7Eleven delivering your order... it’s Postmates! Also can’t request a refund on an order through the app, Microsoft Anna yells at you about there being “three people ahead of you” although that number doesn’t change and eventually just dumps you to voicemail, cancels orders hours after stated delivery time without reaching out to customers and in some cases without notifying them, delivers partially fulfilled orders and sometimes charges the full amount. I’d be genuinely amused by the incompetence on display here if it wasn’t standing between me and some skittles... which means that this is true to the in-store 7Eleven experience at least..Version: 1.2.6
✓ Update neededThe app only allows for one deal at a time. Odd..Version: 3.0.23
✓ Don’t botherI’ve had issues this the app in the past. However I decided to start using it again, and everything had been working fine for a while. I loved ordering coffee for me and my mom in the mornings, and occasionally some small slim Jim’s for my dogs. However, the 7-11 app took those off. And they have also take things like Cheetos and Doritos away. There are really no good snacks left. But the final straw came yesterday. I decided to try and order some snacks to eat before dinner, and when I place the order, it gave me an error massage that my card wasn’t working. I checked my bank account and I had more than enough to place the order. There was a pending order from 7-11, but my order hadn’t gone through. This is the second time this has happened, and I do eventually get my money back within 12 hours. Unless they fix their issues and put more things on the app, I will no longer be using their app..Version: 3.0.28
✓ What a joke711 has a hundred things and your choices are from about 20 why Two chocolate bars to choose from and that’s it??? This is sad and confusing.Version: 3.0.44
✓ Pathetic AppTried to register with invitation code but it doesn’t work..Version: 3.0.29
✓ A pizza that made me want to break my phoneI order one pizza from 7NOW at 2:25am with a promised delivery time of 3:04. At 3:04, I went down to the lobby and waited until 3:30 for the delivery. During this time I called the help number on the app and was placed on hold with an estimated wait time of 40 minutes. After half an hour I went back upstairs and continued to stay on hold for another 30 minutes during which the wait time stayed 40 minutes. Eventually I ended up making my own food and at about 4:30 am I got a call from a guy who say the Postmates app was down so they didn’t even have my pizza to deliver. At no time did 7/11 communicated 1) that Postmates was down or 2) that they even used Postmates. I had no way to see who was delivering or how to get in contact. I asked him to just cancel the order because it’d been almost 2 hours and I was done. He said that was fine and hung up. 2 hours later, while I’m sleeping, I get a notification that my order has been delivered. At 6am. A pizza that was ordered at 2:30am. And I was charged..Version: 1.2.4
✓ Use skip the dishesSimilar menu. Skip the dishes has a more extensive selection of products. Service fees/convenience fees and tax use roughly 80%+ of $7 off first order. Doesn’t specify which location food is coming from..Version: 3.0.18
✓ 7 Rewards AppAwe, it was awesome to get a free slurpee and free delivery, but even with that there are so many hidden fees. Also being forced to tip the driver is not cool. Usually we tip when we receive our orders, hopefully get all back if it is delivered to the wrong place. The wait time is long too, but I am okay with that. Haha. 😂 It happens… 😀.Version: 3.0.25
✓ Broken messApp has been filled with weird errors for weeks, promotions don’t even apply anymore when they show up, claiming to be “invalid” even though the app advertises said promo codes. feels like a trick just to get you to spend more.Version: 4.0.5
✓ Keep not receiving orders.The drivers/couriers either don’t know how to read or just keep stealing orders. Not worth it..Version: 3.0.31
✓ App reviewNot easy to navigate. Could not pick what kind of slurpee I wanted. And with my nachos no where to write choose cheese and/or chilli. But on skip the dishes I can do that. Weird since it’s there company that has its own app. Figured I would have more choice not less..Version: 3.0.28
✓ Burnt ChickenI was going to be generous, but I think waiting 40 minutes for a clay-tasting pizza and 2 out of 5 chicken wings that are burnt deserves one star. When I would go to 7-Eleven to get their one slice pizza, I remember it tasting just fine, but maybe it’s the fact that the pizza was free that caused it to taste so bad. I guess that couldn’t be helped since deliveries are a new thing? It tasted kind of... dough-ey? And it was also slightly warm, almost bordering cooled down. Take your time cooking it, without a doubt, I’m sure cooking it in my oven for 5 more minutes would make it taste SO MUCH better. But, giving me burnt chicken wings? I already paid $10 for just 5 pieces of chicken wings and then you’re going to give me 2 burnt ones just cause I don’t make eye-contact with you while you’re picking? I mean the chicken wings were already going to be soggy because of packaging. I was willing to forgive soggy chicken wings since it’s delivered but burnt?? I just can’t get over the fact that they would personally pick these chicken wings and be like “it’s burnt... eh that’s fine.” Bottom line — just cause it’s not in-person does not mean you can half-ass food delivery. If you were the one eating it, you would NOT pick burnt, BRICK-LIKE chicken wings for yourself. I mean seriously... how long were those in the oven, and why would you give it out instead of throwing it away? I ended up making potstickers instead..Version: 3.0.6
✓ Completely disappointedI have used this app and have loved it for its convenience, but my most recent experience with it has left me totally disappointed and extremely frustrated. I placed an order and it was just a mess. The driver showed up with only one out of the items I ordered and a half of one of two Slurpees. Half of one, yes, filled half full. And just one. I was still charged the full amount, for all the items and Slurpees even though there were items missing! I have reached out several times (to 7-Eleven and 7NOW, as well as to Postmates who couldn’t do anything for me because I didn’t order through them directly) and haven’t received a single response. Not one. This is just too much. I’m done with the app now and am very disappointed. I wish I’d gotten my money back, but absolutely nobody has gotten back to me about it to make it right. A real shame. Save yourself the trouble and don’t order anything in case you’re left with missing items and nobody who cares to make it right..Version: 3.0.10
✓ Doesn’t workYo this app sucks. The prices don’t update and you can’t even place the order. It just keeps spinning. Most useless app I’ve ever seen..Version: 3.0.29
✓ Not available in my area?Why would my local store give me a coupon to download the app when it isn’t even available in my Canadian city!? Ridiculous!.Version: 3.0.36
✓ Don’t use-pleaseTrying to cancel my order right now. On the phone on hold. There have been “27 people in line ahead of me” as the robot lady says every 60 seconds during the Muzak for 15 minutes. This is my night now. And I’m cancelling because no one has sent my order! No communication with me on that at all. There is no way to communicate online. You can only call. What a backwards app, understaffed phone service, and shoddy app/store connection. Does the store not know about the order? The driver? Everyone? I tried using the app the other day, after 20 minutes of them gathering my things I got an alert they were out of one of my items. Bummer. Main thing I wanted. But that happens. Unlike Instacart, etc. you can’t replace with anything. And you can’t do any adjustments on the app. Had to call the 1-800 number. But I got through. Oh good, down to 26 people ahead of me, only 20 minutes waiting on the phone. Hope I go to bed tonight? Or either I get food at 4am or just no money back? Hahaha. Sorry. Yikes. I don’t think I’ve ever written a review ever?.Version: 1.2.4
✓ App has a lot of bugsVery buggy and promo code would not work..Version: 3.0.28
✓ We are coming to your area, but not just yet...🤦♀️🤷♀️Let me start by mentioning that I live in the busiest area in Brooklyn, New York, where we have at least 15 stores 7/11, one is literally one block away duh 🙄 but since I entered my address - they sent me a notification mentioning that they don't delivery to my area yet but they are expanding at the moment and hope they will be serving my area soon too. Come on, seriously? We are in Brooklyn, New York, one of the most busiest location and biggest customer areas - and You don't deliver here? Such a waste. Second of all, I never used this app before in my life but when I created account the app told me that my email and phone number is already in use which is not and didn't let me follow up to my order. Like you guys have some real technical issues with your app that You have to work on, before You will loose most of your popularity and people will stop wanting to use this app. I am out!.Version: 1.2.3
✓ Terrible appI don’t understand how such a large cooperation can’t manage to make an app that is worth a darn. To say it’s glitchy is an understatement. Like, are the people in charge of this trash fire just a bunch of 3 year olds with access to beginners coding? On top of the crap app, the customer service is non-existent. They pass you off onto whatever platform the driver is on. Then you’re told by that platform’s customer service to contact 7/11. Ridiculous. If there’s a problem with the order that you happen to discover right after the driver leaves, your ability to contact the driver is already terminated. And good luck getting a refund if you need one. The only way to get in contact with anyone is by email. They tell you you’ll hear from someone in 3-5 business days. So basically, to sum it up, DO NOT use this app unless you literally have no other choice. You’d think for a company that’s been around for this long they’d know how to provide a working app and good customer service. Absolutely ridiculous!.Version: 3.0.28
✓ App assigns my order to a different stateEvery time I place an order, the app sends my order to New Jersey, even though I live in New York. The New Jersey store is across the river and technically the closest to me (if you swim directly across the river), but by car it is over an hour away, resulting in the deliver driver always cancelling my order. I have many more stores that are much closer to me but the app never assigns my order to these stores. The people who designed this app don’t understand the difference between distance and displacement and could really work on fixing the system that assigns what store an order is delivered from. A multi-billion dollar company like 7-11 hasn’t figured out one of the easiest problems in food delivery. How about you restrict orders to the same state that they were ordered from? It’s a shame because I really like 7-11 but will never be able to use this app until it actually lets me order..Version: 3.0.33
✓ This is what’s happeningIf you place an order for a combo(for example), it ends up empty in the basket. The only thing that works is if you put a non-promo item or combo in along with it. But then it also doesn’t let me check out. I’m wondering who tested this app? It clearly doesn’t work. It’s a shame because I was excited to place an order. Pickup order especially doesn’t work. Even non-promo items won’t go in the basket if alone. Also, “one time verification login” requires me to go through this every time. Seriously problematic app, and shouldn’t be on the app store. Edit: my husband is an app developer. He looked at it. The errors are related to specific deals. For ex, the 2 big gulp and hot dog deal. It works if you put in another deal first (2 for $4 pizza). If you try to check out(even with the other deal you didn’t want), the deal disappears. Also, coupon code 50off isn’t working when 7-11 offers the deal for first time app users right on their website..Version: 4.0.3
✓ Would be nice if I could pick the store I’m shopping fromThe big thing that bugs me is I’m not able to select the 7-Eleven Location that I am shopping from. There are three 7/11 near my home and I am constantly given the store that does not have anything in stock and despite the fact that the other store I know for a fact has the products that I am wanting to purchase this Apple only allow me to order from that other store. I would absolutely love it if I could select the store that I would like to make a purchase from. Until then I won’t shop using seven now because it’s not worth it to me for a half my items to be replaced with something else and not being able to get what I’m paying for especially when the other store has everything that I am wanting to purchase. Please fix..Version: 3.0.33
✓ Click “Place Order” = App Crash = HangryI attempted to place my order on the 7NOW app about a dozen times. Every time I am on the final checkout page and click “place order”, the app would crash. I reattempted by closing the app, and re-launching it. I checked for app updates. I deleted and re-download the app. All of these actions resulted in the same outcome: click “place order” = app crash. Now I’m “hangry” and Crispy Chicken is unavailable. Zero stars..Version: 3.0.37
✓ Warning: Must Read!!This is the first time writing a review on iOS, this means something. I warn you to not download this app or give it your trust!! This app advertises false promotion codes to lure you to use this app, also this app does not allow you to delete it as well. Also, this app will forcefully collect your information. These three points should be enough deterrence you to protect yourself. Take care..Version: 4.0.2
✓ Wrong orders every time, no customer serviceI’ve ordered 4 or 5 times. Every single time (not exaggerating) there have been multiple wrong or missing items. All of the other times I’ve called and been refunded for the items that were missing and wrong. My last order they sent me bad milk and 2 wrong items. I called 2x. Now the customer service line makes you leave a message and promises to call back. There must be 500 thousand messages on that machine. The recording says something like “We know your time is important. Those cat videos aren’t going to watch themselves. We promise not to ghost you.” Yeah, well I left 2 messages a week ago and another today and have been officially ghosted. The cat video thing was a little funny at first, but is now kind of insulting after dumping a gallon of milk and getting ghosted by this incompetent company for the 3rd time. Give your money to a bodega instead..Version: 1.2.6
✓ Cannot delete account in Canada!In order to delete the account in Canada, it just takes me to a US based website. So I cannot delete the account at all. And why do I need to verify my email to delete an account? It should be simple. It’s not a bank account.Version: 4.0.6
✓ I love 7 eleven but why can’t i get wings?There aren’t ever wings - or any type of hot chicken- available at night. it drives me nuts. i’ve even called the store & they say they have them, but they’re not available to order? i would use this much more often if i could actually get what i wanted..Version: 3.0.28
✓ Good concept, needs improvementI love the concept of this and about half the time it’s a great experience. I just wish you could choose which stores you could order from (within a certain distance of course). There are 3 stores within 2.5 miles of me that I know for a fact do 7NOW delivery, and yet somehow I’m almost always automatically paired with the one that’s second furthest and the WORST at fulfilling orders. They will leave it on the “order received” step forever until I call the store (they never answer) but I suppose it gets their attention and immediately after calling they advance to the next step “gathering items” and then it stays on that step soooo long (for instance rn it’s been on that step for over 45 minutes & I know it doesn’t take that long to gather 3 items) so just waiting bc until they mark it as gathered no driver can be alerted to pick up my items!! So annoying.Version: 3.0.18
✓ Horrible customer service & promotional liesUpdate 1/6/19: Tried to give them another shot shortly before Christmas. First order was modified & then one minute later cancelled. I placed a second order which made its way to me. The order was fine for the most part except they charged me for both orders. It’s been a couple weeks and I have yet to be refunded for the cancelled order. Calling customer service(as the developer response says I should do), does nothing. They put you on hold forever and when it’s finally your turn, they send you to a voicemail box to leave a message. I’ve tried multiple times to reach them to no avail. Original review: You’re better off going with their main competitor(GoPuff) in the convenience store delivery industry. Twice now I’ve had issues with my orders. The first time, I didn’t receive items. I finally got through to someone but it took a lot of effort. Over Black Friday weekend, they had a promotion where if you bought $50 worth of stuff, they would later return $25 to your credit card. It’s been over a week now and no sign of it in my account. I tried calling them and the automated system hung up on me. I did this two more times and each time the system hung up on me..Version: 1.2.6
✓ FrustratingFor the most part this app is super easy to use, self explanatory. But the frustrating part is that many times the coupon code shown on the apps Home Screen does not work! The other issue is that I can either not figure out how to or the option simply does not exist to order more than one flavour of slurpee in the cup. For a treat we will order slurpee for the kids but need to order a full size slurpee in each flavour the kids like. Then pour and layer the flavours from the 2 or 3 slurpees ordered into one slurpee cup for each kid. Frustrating and a huge waste of money..Version: 3.0.44
✓ Issues on every order!They need to train staff better.Version: 3.0.43
✓ Coupon codes don’t workCoupon codes and payment processing does not work. Don’t trust it..Version: 3.0.42
✓ 7-11 delivery app not working nowHey I used this app before to make a delivery and right now the app isn’t working anymore, I keep getting in the sign in page and I thought it logged me out for inactivity but when I signed in with using iCloud mail it asked for my location and I entered my location but it said that the location is not here yet and then they told me to enter my email and I submitted it but it put me back to the main sign up area but when I tried again it did the same thing and I decided to skip the sign in but it asked for my location but I keep getting this error message. It worked for me once last time I ordered from this app but it’s not working anymore. Can you check to see what’s wrong with it?.Version: 3.0.14
✓ Takes so long!It took an hour and 11 minutes for just ice cream to get to my place. They just used door dash anyways..Version: 3.0.32
✓ Uber defEATSOk first off 10/10 would not recommend because for some of here are afraid of the commitment. I DONT APPRECIATE IS THAT IM FORCED TO FOLLOW THROUGH WITH MY ORDER AND I CAN JUST BACK OUT. Its like a runaway brides worst fear you gotta go through with the marriage because they caught you mid sprint out of the chapel and had to use the excuse oh I was just gettin some air. That’s how I feel with this app. I had no way to cancel and when I go and call up ma homie costumer service to see if they can help a sistar out (yes intended to spell that way don’t come for me) AND LET ME TELL YOU THIS THEY FAKE FRIENDS COSTUMER SERVICE FR I got held in a long wait that kept telling me I have 5 or more minutes to wait and with Tchaikovsky playing in my ear being cut off with the reject voice actress for Eve interrupting every 10 seconds. Like I said before 10/10 will not recommend unless I wanted to learn the meaning of patience but even then Gaudi would be like you’ve learned my sistar..Version: 1.2.4
✓ Fake promosI was shown BOGO deal on pizza but I got charged for both pizzas..Version: 3.0.38
✓ Needs workApp really need the option to add comment to an item or order..Version: 3.0.28
✓ CONFUSED BY OPTIONS????1. Why can people order alcohol but not juul cartridges? I have epilepsy and the state of Florida won’t allow me to drive (even though it is controlled by medication, and I have a Service Dog who would know and tell me to pull over so yeah, thanks DeSantis!) So I can’t drive l and cannot take Uber’s during this pandemic because I have family members who are elderly and also immunocompromised. Can’t walk into a store myself for the same reason. That’s WHY I AM USING DELIVERY. THATS WHY WE ARE ALL USING DELIVERY and paying $50 for a 7-11 pizza a couple of 2 liters, some water, 2 Frappuccinos (the only coffee option under filter strangely available) and a bag of m&ms PLUS A $15 TIP YES support our frontline orders. I’m out of a job and it hurts my pockets but I am afraid to do theirs, so it’s the least I can do. AGAIN THE POINT OF MY RANT IS .... you can buy alcohol so obviously you are checking IDs. Why can’t I buy my JUULs that are helping me quit smoking???? Alcohol causes waaaaaaay more deaths than juul pods a year, and is widely subverted. So I guess I’m disappointed in you 7-11. America. Freedom. JUULS. Don’t discriminate!!!!.Version: 3.0.4
✓ Needs revisionsThe app is ok when it works, but they don’t know how to handle technical issues. One of their stores where having technical issues and couldn’t prepare my order, but they never updated me. The only reason I found out is because I was tired of waiting for over 2hrs and called support. I then asked if my order could be sent to another store and they said they were unable to do that because it goes to stores automatically and I could either wait with no ETA or cancel my order. But then this happened again every single time I’ve ordered. (4 other times). I asked if the store that’s having tech issues could be removed from their app and they stated they were unable to do so. So it annoys me that they know they have an inconsistency and a problem but refuse to actually do anything to solve it..Version: 3.0.36
✓ 7 eleven rewards app completely uselessI have tried several times to download this app and have been unable to, once with their technical support, it is a poorly designed app , by an incompetent programmer.Version: 4.0.3
✓ Used to love this app!We used to LOVE USING THIS APP! Simple nice and had the stuff needed in a time you don’t want to go out! However lately every single time I try to order it won’t work I checked my card my connection my bank account and my last thought was there must be something going on with the app. I haven’t been able to update my gold pass to my current card and it was canceled .. I would love so much to use this service again but the app won’t work! I have also deleted it and reinstalled it as customer service told me to do every time I emailed them over and over! If the bugs get fixed out I would love to use this app again :) I loved it when it did..Version: 3.0.33
✓ Never using this app again!I’ve ordered from this app 4 times and neither time has my order been completed. They either don’t have my products (and don’t take them off the order like I requested) or they just put something else altogether. And that would be ok if that was the choice I made. When I say remove from my order of product not available it’s never done. I either don’t get anything or something I didn’t ask for. This last order I placed today I was told that their “data” showed all my items were scanned. I’d this is correct then where are my other items??? They should make the employees take a picture of the order before it is picked up for proof. It’s not fair that I paid $21 for 9 items and only received 4 but was told I couldn’t get my money back for the things I didn’t get. So I will be canceling my gold membership and deleting this app..Version: 3.0.46
✓ Worst “delivery” app everSo I downloaded this app one night because we didn’t want to drive to 7-eleven (there’s not many in my area). I ordered 3 (THREE) things: A kitkat, a bag of gushers, and a chocolate chip cookie dough ice cream (the individual cup) and the total was 19$. I wasn’t mad bc I was choosing to use the app lol but they add like 10$ in just fees. Then I get my order and I received a chocolate & POTATO CHIPS ice cream??? I was pretty upset because it tasted disgusting & that ice cream option wasn’t even on the app so idk where they got that idea from. Anyway I tried to reach out to see if there was anything I could do about it but they don’t even have an option to report a problem with an order. I did put 1 star on the order & contacted the guy who delivered my order & he said “not my fault ask the 7-Eleven employees”. So yeah just a heads up, next time just make the trip to 7-eleven! Lol.Version: 3.0.4
✓ App forces me to updateI normally order via computer but website has been down for a month. Go to use the app, let’s me download an older version. But when I open the app, a dialogue box pops up forcing me to update the app. I should be able to still use the app. 7-11 is losing out on money for all the people like me that can’t order.Version: 4.0.3
✓ Terrible ServiceThey use Door Dash for delivery. I ordered 4 items and only received 3. You can’t contact Door Dash so I had to call 7/11 support. I was on hold about 10 minutes. The rep came back on the phone and said it was too confusing to just send the ice cream so they would redeliver the whole order at no charge. This sounded great. Then I got a text that my order would be delivered in 10-15 minutes. 5 minutes later I got a text saying the store was closed so my order was cancelled. I then had to call 7/11 support again and they just said they’d credit me for the ice cream. So, after an hour and a half I still didn’t get the ice cream and spent a total of over 15 minutes on hold. I have deleted this app. This was my first attempt to use the app. I should also mention that this was 8-9:00 on a Saturday night..Version: 3.0.23
✓ Bad timeWaited an hour and a half for a slurpes and seven 11 is down the road from me!!.Version: 3.0.23
✓ Doesn’t workGot a sticker from a SkipTheDishes order, I download and try to setup my account without success. Why would you promote your delivery app when doesn’t even work?.Version: 3.0.25
✓ By far the worst experience I’ve ever had.My first two orders got canceled. One by them, and one by me. First order the driver made it all the way to my neighborhood and was almost at my street. They parked there and then left. Now this is more a customer service issue, but it’s still irritating. The second order was canceled by me, and it’s absolutely ridiculous and at fault of the app. The exact same order was made both times. The first time I ordered 3 items and 1 of them was removed because the item wasn’t in stock. Sure whatever, that’s fine. Didn’t get either of them, but whatever. The second time I ordered, I ordered the 2 items instead since there was no reason to try to reorder that 3rd one as I knew it wasn’t in stock. THAT ORDER was more expensive than the order that had an item that was removed. I had to call customer service and complain. It was entirely too much for an app I’ve had for an hour and a half (waiting for a failed delivery), but having to pay more for less? You’re basically telling me I should find an item that I know is out of stock and try to rig the app in my favor. Why don’t you stop trying to jab me THE CUSTOMER, when I was just trying to be helpful. Deleted. The most garbage experience I’ve ever had, and a massive waste of time..Version: 3.0.13
✓ Wrong order every timeI don’t know if this is the apps fault, but every time I have used the app, the person putting it together either purposely left something out or completely mixed up the order. The first time, they left out the beer and then the driver went back and the store called me and made me order it again which prompted two more drivers to attempt picking it up and since they use postmates drivers they kept trying to get me to cancel the order but since it wasn’t in the Postmates app I couldn’t and kept getting new drivers asking me what was up with the order. Then in a different order I ordered 4 coke slurpees and got a single cherry slurpee instead of the 4 I ordered which made it necessary for the driver to go back and get it fixed... but then brought back the 1 cherry and 3 Coke’s 🙄we just stopped fighting it. the drivers can’t see what the order is supposed to be so we have had to show them receipts. I think it could be a great service if the store paid attention. (Arizona Biltmore area 7-11 in Phoenix). Deleting the app, not worth the hassle..Version: 1.2.8
✓ Always late, never stocked, expensive.I used to use this app a lot, for the pure reason that they have 24/7 delivery. I genuinely have no idea why it takes 2-3 hours to get to my house at 3am every time. There is nothing to do at 3am, there must be *someone* available at the store to deliver promptly, even if there are only two people working during those late hours. The prices are a lot more expensive than in-store. One time I paid $10 for a Slushee that’s supposed to cost a dollar. You’ll find yourself paying $30 for some candy bars, pizza, and Slushees when in-store you can get them for $10. They’re also never in stock, which makes no sense. Do they have a separate stock exclusively for delivery? There is no way they ran out of coke bottles or doritos or three brands of candy bars. My customer service experience was okay, mind you I’ve called them a good amount of times on multiple orders lol. I haven’t used this app in almost a year, and seeing the recent reviews for it I can see that it’s still bad. Hopefully they’ll get their ssss together and hire more drivers (and perhaps find a better way to pay them if that’s an issue), stock up more, and invest more money into this app so the prices wouldn’t be as taxed. I assumed the service is based on the 7/11, but I’d also assume that the employees are the types to not really care, which is understandable, just annoying..Version: 2.0.8
✓ Cant merge accountsGot a new phone # wont let me merge accounts.Version: 4.0.0
✓ Always disappointedI have tried to give 7-11 the benefit of the doubt, yet every time I am interested in ordering online it seems the popular items are unavailable. Every. Time. So, I've still placed orders hoping to munch on other yummies only to be informed halfway through the "wait time" that those items are also unavailable! Well. Who is ordering bagged chips after midnight? Nobody. We want the crispy chicken & taters, precious. So, do better..Version: 3.0.44
✓ Use if you love wasting your timeIt’s always a problem. I literally used this app 10 times and 9 times out of 10 there is always an issue. The most unreliable service I’ve ever used. The drivers don’t show up. 711 rarely updates items in app so orders cancel frequently. One night I was celebrating my engagement and they kept canceling every order on wine bc they claimed not to carry it. So I tried a different wine and a different wine. They kept canceling without notification so we were left waiting for hours. All they provide is store credit for your inconvenience however time is valuable and all they do is waste it. Then today I order a pregnancy test and the driver claims he got sent to wrong address despite my address being correct in app. What a horrible way to represent a business. You’re better off walking 10 miles at night to a gas station than to rely on their service. At the least you’ll get a refund that takes 5 - 10 business days to process..Version: 3.0.17
✓ UPDATED: Fix your app/I can’t create an accountUpdate: I received an email from “Janey Appia” stating that you are able to create an account with different email information than what I used for Facebook. However, even if I use a different email address, it still doesn’t work, BECAUSE ITS THE PHONE NUMBER THATS THE ISSUE! It’s not letting me sign up because I used my phone number for 7Rewards. So apparently their customer service isn’t too keen on the issue and isn’t much help at all. All I want to do is be able to use their app to give them money for food and drinks! Is it that hard?! Pointless app until I can associate my 7-11 Rewards email/account with this app. Because I have a 7-11 rewards account associated with my phone number, it’s saying I have an account already but I can’t log in because it doesn’t give an option to log in through Facebook. Fix your app and I’ll update my review!.Version: 1.2.4
✓ Not low vision or blind friendly. Also the search feature needs updated or redone.He knocked and stood on the side of the door AWAY from the peep hole and or front of the door not visible to me. I told him that made me very afraid for my life because of people getting robbed/home invasions/front door getting kicked in. I don’t know why he would do something like this. I am a disabled female. Also, I have no problem showing deliver person my DL, but the app made me scan my DL. When driver came I had to give him my DL and he took a pic of it with his cell phone he then told me I had to sign my sig on an app he was using on his cell. I’m blind. I don’t feel comfortable allowing them to make a copy. Showing them my DL is ok, but giving it to them so they can make a copy and have me sign I am NOT OK WITH! I will not order again, I didn’t have to do this with my last order and I ordered the exact same thing. What is the point in asking us to upload everything on the 7 eleven app, if you turn around and make me provide the same thing to the driver???? Confused!.Version: 3.0.14
✓ All bad!Ordered 2 pizzas 1 extreme meat & 1 cheese only App said pepperoni pizzas are out of stock What I received: 2 burnt pizzas ( I have pix) 1 pepperoni (wrong) 1 cheese only 2 packages of chocolate chunk cookie Received 2 oatmeal raisin cookies ( wrong) The driver was incredibly rude from his first body language and word. I asked for no contact delivery. He’s standing so close to the door that I can’t open it with my items still in his hand. I asked that he put them on the porch. That was worth an eye roll and more attitude. He put it down and I said thanks. He responds with’ “Lady! I need ID!” In a raised voice. I say ok and go get it. He taps on my screen door and says Here! No sentences... just few word, loud commands. I already paid for the items or I would have already told him to just leave. He can’t scan the id through the glass. He gets more & more angry. He starts talking to himself in another language. I tell him that I will put the id down on top of the pizza box. He doesn’t understand what I’m saying. He’s still standing so close to my door that I can not open it. I finally gesture to him to get back & refer time his way of speaking , “ Get Back.” With frustration on my part, now. Now, he’s talking to himself at an alarming & loud tone (as if I’m offensive) while picking my ID up off the box to take a picture. The only thing descent about this order is I got beer but even that fueled an id problem..Version: 3.0.2
✓ TerribleThey take your money because of an error order and then steal the money and refuse!!! To refund it back and try’s to blame your bank. This is a terrible app and I bet there will be a lawsuit against them.Version: 3.0.31
✓ Would give 0 stars if i couldI ordered food around 1:00 with all my information inside the order including instructions on how to get in and find my building. Around 1:45 I got a call from my driver asking for my address I then gave it to him and he told me he was on his way. He then got here and called me and wouldn’t give me the specific area he was in because he didn’t listen to my instructions. It took him about 10 minutes to find where I was standing in the 57 degree weather he then found me just to pull out something that WASNT my order. I told him and we called the help number on the app they then told him to go back and pick up my order . about 20 minutes later I called the driver and he told me someone picked up my order and he’s not bringing it. I called the gas station , his number and the number listed on the app. They told me i’d get a refund IF it was verified??? It’s now 2:53 and i’ve never got my order. 100% don’t recommend this app..Version: 3.0.2
✓ Can’t buy anythingI try to do delivery I tried to do pick it. Nothing works. Everytime it gets to the part to confirm order the app always crashes. This is like the 3rd time I tried to order something. I thought if I wait a bit it would be fixed but it’s been weeks. I’m giving up on this app.Version: 3.0.37
✓ Don’t trust deals in this app3rd time brand new customer - none of my promos have ever works - misleading company would not recommend doing business with this company/app..Version: 4.0.0
✓ Just Postmates or somethingI ordered some white claws just to try the app out. I got white claws and some candy was like 40 total which was a little pricey but if they deliver whatever. So 7 doesn’t even deliver it actually it was fulfilled by door dash. This dude shows up and I grab the bag of stuff and he is just trying to pull my attention away from what’s in the bag. I sign for it and show my ID, I even tipped him because he was bringing me alcohol. After I pay and he runs away I close the door and open the bag. He brought truely.. who is a super crappy version of white claw. You think I would be paying 40 dollars for some off brand white claw like nahhhh. Not worth it at all, like if you want any of this stuff 7 is selling delivered honestly just do postmates. It’s cheaper and the drivers care more about what they are bringing you. Like I never got a text or anything about a substitution they showed up with the wrong thing. Like didn’t even try to get the right thing. Screw this app it’s just a cheap ploy to try and get into the delivery business. Every other app was quick to fix a mistake and give me a refund 7/11 has yet to give me a refund. Pass dont download get postmates.Version: 2.0.7
✓ Mostly UselessHere we go again, another store that doesn’t deliver what’s available all the time to people who can walk into any location. As someone who can’t walk and relies on delivery services I enjoy the occasional order from 7-11. And when it works it works fine. But every 7-11 I know has Taquitos sitting up front 24 hours a day. The flavor I want, Monterey Jack, is usually there, but if not it’s just a few minutes away. But it’s now been 5 days where they’re not available. They’re advertising $1 deals yet you tap that and no items are shown, just the entire selection. What little there is. Newest issue: having to sign in every time the app launches. The whole point of apps is to sign in once and your device is good. Sure my login is saved but it’s yet another inconvenience for this “convenience” store..Version: 3.0.36
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7NOW: Food & Alcohol Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact 7NOW: Food & Alcohol Delivery.
⛔ 7NOW: Food & Alcohol Delivery Problems
