FAMILIES | TalkingPoints App Negative ReviewsTalkingPoints

FAMILIES | TalkingPoints Negative Reviews

4.7
4.7614 star

Total 30 Negative Reviews

FAMILIES | TalkingPoints App Complaints & User Negative Comments 2023

FAMILIES | TalkingPoints app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using FAMILIES | TalkingPoints? Can you share your negative thoughts about families | talkingpoints?

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FAMILIES | TalkingPoints for Negative User Reviews

Buttons need to be labeled betterI started using this app this year with my daughters middle school. I do like it however, I am a blind, iPhone user. I use a screen reader that is built into the iPhone. When I go to send a message, the send button is not labeled so the screen reader reads it. I have to guess where the button is, and it gets very frustrating when I don’t send a message correctly. Please fix this. Other than that, I do love the fact that I can talk back-and-forth to teachers during class time..Version: 4.103.2

No Search for announcementsGood old email is better because it has Search. Talking Points has search for messages, but not announcements. if it's there i can't find it. "i think i heard something about ________ but don't remember the details. i'll search in Talking Points!" - no you won't..Version: 4.103.2

Msg Rec’d?Saw two messages in app today. One from Dec 8, the other Jan 14. Pure luck that I happened to look there. App did not indicate msgs were there. Other apps, when msg or notification received, show number of items received. For example, on iphone, msgs or notifications shown in blue circle in corner of app which, of course, disappears when app exited..Version: 4.59.14

Good idea. Terrible executionThis app is required by my child’s school for teacher communication. It is a great idea but executed poorly. The app keeps resetting it’s settings. I share my messages to the teacher with my wife and the app keeps turning message sharing off. I’m getting very frustrated with this. The app also has me redo my initial sign up about once a month like it dumps all of the information that I put into it at initial setup. Please fix your app..Version: 4.103.2

Great IdeaThe concept is good. The execution is tough. A few examples are: My waive and I can message the teacher and we can each the teachers response but not each other’s response. I can’t edit my name. It would be nice to be able to filter down by student (we have more than one kid) and teacher… Seems like a great app just needs some time to mature..Version: 4.0.58

System frequently downIt seems like every time I try to open the app after getting a notification that there is a message from the school, the app says that the system is down so I’m unable to access the message. This is extremely frustrating especially when the information the school is trying to communicate is time sensitive (for example, delays in bus transportation). In the past couple of weeks the app has been down more times than not when I try to review received messages..Version: 4.103.2

Needs a web interfaceThis application absolutely needs a web interface accessible via a computer with a keyboard if it is to be used for anything beyond very brief messages. Typing anything beyond a couple sentences via my phone’s tiny on screen keyboard is painfully slow; this also makes careful edits for grammar and phrasing difficult..Version: 3.3.14

This app doesn’t work!I have been dropped from this app repeatedly and there is no way to get reconnected without someone at my child’s school re-adding me each time. For example if the app loses my data on a Friday there’s no way for me to get back in until the next week and then I may miss information sent out over the weekend. Ask me how I know. Whatever is causing this anomaly makes this app useless..Version: 3.0.87

School asked me to use this. Cant get any support.My kids school asked my to use this app. I can get messages from the parents but the school district sends announcements, i get notifications but can see the announcements. I have contacted talking parents online help many times about this issue and am being ignored. Many times without any response. If you want to rely on communication with the school or teachers find a better option. As many of the teachers now just went back to texting me due to the unreliable service this app actually provides..Version: 4.62.0

Unread messagesI use this app to communicate with my son’s teachers. And it’s frustrating when I open the app to see “unread messages” but they’re ones I’ve already read. There’s no way for me to mark said messages as read and there’s no way to delete said messages. This needs to be fixed..Version: 4.85.1

Forever loadingI don’t know what is the problem, but the app is never working right away and takes forever to load, making it impossible to read the messages as soon as I receive them. That means sometimes I will forget about them (I work and my day goes on!). Overall I wish this had less features but did the basics quickly..Version: 4.102.8

DisgustedThe application is having problems since yesterday I have not been able to log in and I have also not been able to update my new phone number I do not know what happens please solve that problem quickly thank you.Version: 4.102.8

Not easy to useI really enjoy this tool to directly text with the teachers. It often times is hard to open a message when an alert comes through and is hard to figure out if it is a DM or an announcement. The work around for me is to always open all messages..Version: 4.58.4

UpdatesAfter the school added a child my name was completely taken off the app and my child’s name appears under my photo and phone number, I contacted the school and they can’t fix it. My name and phone number appear grey and blocked from making any corrections, this is something I’ve tried to fix multiple times. I still can’t fix this and now the recently added child has been removed. I’ve given up and and learning to live with it..Version: 4.102.8

APP DOES NOT WORKThis app does not, and will not work on my phone. I’ve tried several times to uninstall, reinstall, turn my phone on and off, update the app and still NOTHING will work. I sat on the chat for over 4 hours to get help from online support and they were no help. I’ve sent a request for assistance, no reply back. I’m not understanding. I get notifications from the app that I am receiving new messages, but I can never check them because every time I click on the app, I get an error message that reads “so sorry…either our system is under going maintenance or an error occurred. Please try again later or contact support.” I’ve tried been trying since February of this year, and like I said, I’ve contacted support and have received zero support. Where do we go from here? It would be nice to actually be able to read the announcements and messages from the school faculty..Version: 4.103.3

Why would I use this app?Update #2: Thank you for the response, but: Too little, too late. This is May daughter’s last year in school and I will celebrate by deleting the app. I am sorry, but this is billed as a communication app, and it fails miserably at that. I go back to my original complaint! The communication from teacher to parents is OK. But there is no communication from parents to teacher. ONLY parent to teacher works. As a programmer myself I would not have released an app with such a glaring hole. Update: no response from the developers! I wish the app would just die!!! I use this app not because I think it is good in any sense. Nor does it provide any features that a plain old text message cannot provide! I use it because my daughter’s teacher uses it and it is the only way to communicate with the teacher. My complaints: 1) When I get a message from the teacher I have no way to know if it was sent to just me or to a group of people. 2) There is no way for me to send a message to the teacher and my daughter’s mother. These two “features” lead to miscommunication and confusion. I am sure that an app supposedly built to foster communication does not want to hear those complaints but they are real. I would not use the app if I had any other option for communicating with my daughter’s teacher..Version: 4.78.1

App is logging me outI recently updated my TalkingPoints app. As soon as I updated it I lost all my teacher contacts and it had me re-sign in as a new member. When I entered my phone number it asked for the teacher codes, which I don’t have. Is there a way to fix this? Thank you.Version: 3.6.2

Worst app on my phoneUnfortunately this app has a ton of usability problems. See the list below: -the private messaging feature is very buggy and laggy. -the picture quality of uploads/attachments is very poor. -saved pictures are not saved properly and unsharable from the photos app -if you have two parents on a group chat, you cannot send a new chat individually to a teacher. -you cannot update your phone number in the app if the school controls it. If you do, it creates a new account and you lose access to the old message history. And as for features, it’s barebones: -No dark mode -no Home Screen -no Lock Screen widget -no time sensitive notification support -no video attachment support -no video conferencing -etc… So, to the developer, these are useful iOS features and updates, and I hope to see improvements coming soon… but for now, it’s a long way up to 5 stars from here. Expect more from an app like this!.Version: 4.102.8

Continually asked to register/authorize appAlmost every time I open the app, I’m asked to register it with my phone number (which requires multi-factor authentication). Also, I wish that you could elect to have a shared conversation between both parents and teacher, as opposed to now where I only see the teacher’s responses to my wife’s comments..Version: 3.1.8

Home pageIt would be helpful to have the homepage list the teachers under my students name. That would then allow me to select the teacher’s stream I would like to read. Right now they all roll/blur together. The homepage needs to be more functional..Version: 3.1.11

BuggyThis recent update is buggy, keeps logging me out so I’m missing messages from teachers, etc. also it’s frustrating to have all the messages staying strictly on the phone as opposed to having announcements in my email, I can’t say that this app is a reliable source to transfer information and find a lot of frustration coming from it. If I had a choice, this wouldn’t be my recommendation.Version: 3.0.60

Ok but...No way to log in on a desktop, so squinting at a weekly schedule on a phone, or forwarding attachments to email. No idea what the other parent has communicated to the teacher— why not allow shared communication if we consent? Has some of the functionality of text messaging but mot all the benefits..Version: 3.1.11

What happened TalkingPoints??Last year my child started kindergarten. I was introduced to this app since this is what the school uses. I loved it! This year my child started 1st grade on 8/29 and I’ve not been added to her class on this app. Every time I contact the school they tell me it’s a TalkingPoints issue. What’s going on?? I contact support and get no response. This is horrible!.Version: 4.78.1

Terrible and hard to use due to auto translationThey have added my native language as the default language in the app. Now all the communication is auto translated to my native language which makes the communication very hard as translation usually not great and confusing. Apparently they can not disable auto translate nor they can remove the language settings. I reached out to the tech support and asked to set the language only to English and they could not do it !!! What kind of software company cannot make a change in the configuration of their app. Now for every message I got, I need to manually change the language to every time..Version: 4.91.2

Keeps kicking me off.I’ve only had the app 2 weeks, and I’ve been kicked off twice asking me to sign in like a new user each time. Then I can only see the most recent teacher announcement and am not able to go back and see previous things the teacher has said. I also receive no texts or emails while I’m “kicked off”. So I can easily miss things the teacher is telling parents. Very frustrating..Version: 3.0.87

Not user friendly , cannot update or change profile name!!!!Not user friendly , cannot update or change profile name!! No technical support either. Very difficult to navigate. Dojo points is awesome app comparatively. Very disappointed. Oh wow apparently they need a nickname to go with the review.. every possible nickname is taken!! They don’t want us to post especially 1 star review…Simply can’t believe this!!.Version: 4.73.0

Something is wrongI am not sure what is happening with this app now but something has gone wrong. I have experienced delays with the app where I can see the notification/preview for a message but when I open the app the message is not there. Now, literally every time I receive a message I am being asked to set up my account again. Not only is this annoying but it is unproductive. My child’s school chooses to use this app for communication but at this point I’d rather email. Please figure out what this bug is and fix it..Version: 3.5.0

Very buggy today, notifications don’t appear in appTalkingPoints was working well last school year, but today and yesterday, with the start of the new school year, I’m experiencing serious problems. In my first attempt to login yesterday, the interface was devoid of text - showed button shapes but no instructions/words. No updated version, per App Store. Problem resolved after I rebooted phone, tried again. Today, text appearing on both login intro screens and in text bubble as I attempted to message my son’s teacher, was garbled, missing many letters. Once I hit send, what I wrote then appeared complete and legible. Icon shows 42 notifications, but within app, all that appears are two unread messages. What’s going on, folks??.Version: 3.0.87

Not good for group communicationsWhen one parent sends a message to the teacher, the teacher can’t see which parent sent it. And the other parent can’t see the text at all. We’ve resorted to taking screenshots of the communication with the teacher and sending them through our messages app just so we both know what is being said. There has to be a better app for comms out there, but we have to use what the school selected..Version: 4.55.2

Please solve notification issueThe basic functionality of the app is fine, if a bit buggy, but no matter what I do I can’t get the red notifications in the app’s interface to go away. It always says I have 1 new message, even after I’ve clicked on every message, old and new. Notifications are useless if they aren’t notifying you of anything 😐.Version: 3.4.12


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