4.7
4.77382 star

Total 62 Negative Reviews

My Invisalign App Complaints & User Negative Comments 2023

My Invisalign app received 62 complaints, negative comments and reviews by users. Have you ever had a bad experience using My Invisalign? Can you share your negative thoughts about my invisalign?

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My Invisalign for Negative User Reviews

Timer log is offThere is something wrong with the way it is keeping track of how long you are wearing your Invisaligners. I know that I have worn them longer than 22 hours but it reports that I have worn them for 15. This morning it says I have worn them for 0 hours. Strange..Version: 4.5.3

“We’ve updated our care and use instructions”It’s bad enough I have to sign in every time I remove my trays and put them back in, but at least 6 times a day I need to see this pop up telling me the care and use instructions have been updated and they’re available in my profile tab. I then have to “okay” that pop up only for the instructions to automatically display, now I have to mark “received” and this occurs on every single interaction with the app. Boggles my mind that this is the recommended solution for Invisalign users..Version: 5.5

Purposefully making “compliant” wear time no less than 22 hoursMy doctor AND Invisalign corporate recommend aligners be worn 20-22 hours per day to be compliant. Yet, your app’s user is only deemed compliant with nothing less than 22 hours of wear. Why have you taken it upon yourselves to disregard two hours of the day the manufacturer and board certified orthodontists direct as compliant? Not only have you sent this message to patients, but you go further to not allow any manual adjustment or override of your incorrect definition of compliant hours. It’s easy on the coding end to let users have a choice of hours per day to set as compliant in consultation with their doctor. Your app is designed to interact with the patient’s doctor’s office. So if you can’t offer the designation of 20 hours, how is this really helpful for an orthodontist or their staff to quickly glance at a patient’s history through this app and all they see is a non-compliant when in fact the patient has worn the aligners for 20 hours or more? Don’t you think they are frustrated and feel it’s not purposeful for them? Do you understand how demotivating it is for the user/patient to see that their non-compliant status every day for weeks/months when they have been within 20 to 22 hours? You are doing this on purpose, why I’m not sure. But you are taking the user’s joy and support by not using the professional guidelines..Version: 4.1.1

Screwed up 6 hours on penaltyI screwed up big time for over 6+ hours with my invisalign being removed. Plus, my timer is still going for no reason when my invisalign is in my teeth. My father is going to kill me because of this app..Version: 4.6.1

Very poor user experienceThis app has very limited capabilities and is not very user friendly. It does not enable a user to make adjustments to the “aligner out” timer, so if you forget to update the app the minute you put your aligner back in, your recorded time is way off. The timer also fails to reset to a new day upon occasion which renders the whole exercise of using the app useless. I found this user experience infuriating..Version: 4.7.1

Notifications ?I always try to set a alert as to when I should change trays but it never works and I always miss it , I thought the whole point of the app was to help up keep up changing trays? If it worked it be a great app?!.Version: 4.3.1

Please fix the bugsThis app is NOT doing well. The main thing I wanted to use it for was to keep time on how long I had my aligners our. If you remember to log when you take them out, but forget to log when you put them back in, there’s no way to manually override the clock. While I remember to put my aligners back in ASAP, I frequently forget to actually log it on the clock in the app. You should be able to reset it. Therefore the only thing I use it for now is to keep track of my progress photos. Well today I logged in and 3 of them were just gone. I am so upset and frustrated bc I didn’t save any backup photos of my teeth shifting because I didn’t think they’d just disappear from this app. Not being able to use it for the 2 things you need to use it for makes this app pointless..Version: 3.6

Privacy mattersEmail, phone, DOB, no thank you. Why do you collect so much information? Aren’t there mostly young people using this? Building up advertising profiles for the next generation..Version: 4.3.3

Broken backend, couldn’t perform basic tasks.The apps registration process was never successful. I was prompted to enter tray information over and over and after submission received a 500 error. To determine if it was an issue with their mobile app or backend, I logged in through the web portal. It recognized my account and had some of my information. Upon seeing that my account had been created, I reinstalled my app and attempted to sign in. I was successful in signing in but was still prompted to enter my tray information which continued to result in a 500 error. I then went back to their site to contact the company with a question and my query wouldn’t successfully submit due to an “invalid last name”. My last name has no spaces, special characters, or a change in case. Please fix the bugs that plague the front and backend of the whole experience..Version: 1.13.1

Good idea with some utility. The timer is poorly implementedThis is useful for checking, which tray set I’m on and when I’m supposed to switch, however, the out of mouth timer is nearly useless. I unreliably get going off other times (although it certainly doesn’t some of the time) and I just have a alerts to remind me to put it back in, and when I put it back in the My Home and I often don’t remember to turn off the timer so the next time I open the app I’ve racked up many hours of out of mouth time. The one time I know, I’ve heard the alert, it uses the same chime as the default for incoming email. Not very attention grabbing inherently, and one that I’m used to ignoring. I’ve only heard it for sure once. And there are definitely times when it hasn’t sounded at all. I have a suspicion that and some miscarried attempt to keep my information private when it gets into a state where it wants me to use my pin to log back in (what happens in conveniently frequently), the app looses it’s permission to send a notification.Version: 5.5

Update is a step backwardsThe previous version was good where you could see the week and previous 10 days or so on the same screen. Editing wear times was simple where you could tap the day and edit it quickly from the existing wear time. This scroll-through dates/times feature is clunky, takes like 3-5 taps for the wear time to actually pop up, and makes editing times harder. Why does the edit feature start at zero instead of the time already registered for that date? Plus the mandatory feedback pop up EVERY TIME I edit a wear time is really annoying. Only good thing about the app is it keeps me honest about wearing them as frequently as possible..Version: 5.7

Nice idea but unreliableThe app is really not well programmed. Often the timer starts but then when I come back it is stopped or has not started at all. I also see the opposite that I stop a timer just to come back and see it’s still running. It seems like the app is reacting slow so as you navigate it at times registers an extra tap randomly starting or stopping the timer. Today the app stopped functioning at all after I updated the OS. The timer does did not start while the reminder did, I cannot edit the falls time from yesterday day. Overall I wish I had a better option to track my time. I’d rather have less extra features like the gallery and therefore had a reliant time tracking tool. Also I see no wear my average time I wore the aligners. Anyway it’s the best there is I assume so I just continue using it and hope it either gets updated or I am done with my treatment.Version: 4.3.3

Very bad functionalityI’m sorry to say this, but the app is a piece of garbage. The problems are too many, and developers have no incentive to fix or re-design them, judging from the same pre-canned response being given to everyone who reports same issues again and again here on the App Store. Here are some of the obvious issues: not working at all when internet is not available; the photos functionality is not working; scheduling changes (like when need to extend wear time for a given aligner) is a pain; the wear logs are hard to change; login/authentication issues; no way to combine multiple accounts (e.g. one was created for my set of aligners, and another for my treatment plan with the detailed step by step changes shown - I don’t even know why my doctors did it that way, but now there’s no way to combine them, and no easy way to re-login); etc. Like I said, too many issues. TrayMinder is so much better: I’m glad someone recommended it in their review, so I tried it and it’s so much easier to use. I understand Invisalign is not in the business of making the apps, but come on, with all the money it costs for a treatment, you could at least budget some decent money for hiring good app designers/developers and just let them work through the issues people have been reporting for years now!.Version: 5.7.1

Great potential but buggyI really wanted to use this app to help me track my wear time. However the face ID rarely works and attempting to reset password is ineffective. If you could get rid of the bugs it would be a much better solution. It also seems to have trouble tracking time - set to out but timer doesn’t work..Version: 5.4

Easier way to message doctor?I feel like there should be a more direct way of messaging back and forth with the doctor, rather than only being limited to 500 character comments on either new care photo posts or old posts you’ve already commented on. There needs to be a way to simply message the doctor when you have a question, and go back to this conversation to text back and forth with ease in a much more accessible manner with no limit. In other words, a simple chatroom feature NEEDS to be added, where we can easily text or send photos in one chat area if we need to quickly ask something..Version: 4.6.2

What’s the point, exactly?I expected this app to show me my anticipated (i.e., forward-looking) progress during treatment, based on the actual digital program of aligners created by my doctor and Invisalign. Invisalign holds that data, or at least the next several trays’ worth of data (or they wouldn’t have been able to make my trays in the first place). So Invisalign could surely model the coming months with an animation. Instead, the app shows me nothing useful, and just creates a (manually created) set of date-alarms based on my telling Invisalign things they should already know, like how many days my doctor wants per tray. Then it adds in several curious breaches of privacy, such as exploiting my camera to add selfies. I already have selfies, I don’t need to share new selfies with Invisalign via an app. It wants to know my geolocation and integrate with financial data too. I literally don’t understand the point of this app. It doesn’t feel like the app developers met their MVP. If you own any sort of calendar app already, this app doesn’t add much. Having just written a $6500 check, I expected a lot more than a timer..Version: 4.5.3

App feels like it’s stuck in the 2000’s.This app is nice to have, I guess, but it is *extremely* dated. Seriously, who coded this? Typically dated coding like this is due to the company being cheap and hiring someone who doesn’t really know what they’re doing. The gallery is an eyesore. You should be able to have minimal editing options like cropping and rotating. And the caption section is light grey text on grey background… lol what? #Rip anyone with visual impairments relating to contrast and color blindness. The timer is also completely useless as far as I’m concerned. It’s just unnecessarily confusing. You should have a play, pause, and/or stop button separate from each other, not in one. You should also be able to modify the start time and end time whenever throughout the day since sometimes things happen and even with the reminder you get sidetracked or are involved in something else that you can’t take your attention away from (any other parents with a baby out there?), not wait until the next freakin’ day to edit your time as a whole. Each individual stretch of wear time should be logged and editable. All in all, this app is clunky, unintuitive, and completely illogical in its operation. I’m honestly surprised anyone can highly rate this. They probably don’t know any better. Please hire a GOOD UI/UX designer and update your app to 2023 standards so I don’t feel like I’m using Windows XP on my phone..Version: 5.4

Clunky marketing tool?I downloaded this app to review the plan my doctor submitted, and aside from the back and forth with her that this required to even figure out how to get into my information, this app continues to fall short once finally logged in as well. I can’t imagine the average user is downloading this app as they contemplate getting Invisalign— we’re here because we decided “yes” and want to track our treatment. To devote the main home tab to marketing material and convincing someone to invest feels like a missed opportunity to provide an actual personalized experience to customers. The only tab that is of any use to me is the one about my treatment. It was only while writing this that I found, nested between all of the “start today!” fluff, that one of the images was clickable?? And THATS how you confirm you’ve started treatment?? To switch the entire experience to that slightly more personalized one. Yikes. This app seems to have decent functionality if you can actually find it buried in all of the noise. The overarching navigation and the prioritization of features and content leads to a clunky experience far from coming back for more. I hope the app starts to get as much love and prioritization as the rest of the seemingly premium brand..Version: 3.12.1

Ineffective While TravellingThis app would be far superior if it did not require constant cell or wifi connectivity to work! As an adult Invisalign user, and frequent traveller, I find it incredibly annoying to try to use the timer while en route only to get a ‘You must be connected to the internet to use this app” error message. Please make the app - specifically the timer - useable while offline..Version: 4.3

AwfulThe app is bad for two main reason First, It’s pretty dumb that I need to login to start and stop a timer. Second, if you have snub nose taking the care photos is a nightmare. The photo are always cropped with my nose and only the top of my mouth..Version: 5.1.2

Not greatThe app doesn't allow you to adjust the time the trays were in. So if I put my trays in but am not near my phone or forget to stop the clock it keeps counting time and I can't change. Had a family function yesterday and was not on my phone. This morning when I went to start the timer it's already on for 7 hours because I didn't stop the timer last night. So now I start the day 7+hours off track with no way to fix. What's the point. Also would like to have option to not enter a pin every time I open the app. Why would a dental appointment need such high security? Edited because the developed advised me that I can go in and select the day I want to change the wear time for. However THE APP DOES NOT ALLOW YOU TO EDIT THE WEAR TIME FOR THE SAME DAY. This is the issue. I want to know how much time I’ve worn the trays for today and how much time I still have allotted..Version: 4.3.1

Please update appThe app is slow to load and when I want a reminder it defaults to 1 hour so I always have to change it . The app does not allow me to set my own default time. For the last two days it has failed to even register my time wearing the aligners. I appreciate the app but I use it in conjunction with the timer on my phone. That way I know how much time remains of my 2 hour allotted time. I further would prefer an option of timing the “out” time instead of the “in” time. During the day I need to know how long I have had them out not the running total of how long they have been in. Also the app on my phone will not let me submit a review. It says my Invisalign ID is not valid. I could not even find a phone number to speak to a customer service representative. If the app were designed to be more user friendly with options to adjust setting to personal preferences I would consider giving a 5 star rating..Version: 3.6

Needs significant workI just downloaded this app today so my opinion might be less useful than people who’ve been using it longer, but so far it is quite difficult to use and not at all intuitive. The way you start or stop the timer is reverse of what your brain would expect to see, and could so easily be fixed with a tiny bit of effort. There is no way to edit the time in/out for the current day, so if you make any mistake at all, there’s no way to keep track of how you’re doing THAT DAY, only to see what you did previous days. If you do choose to use the calendar to edit or see a previous day, good luck getting back to the previous screen as the “back” button does not work at all. There’s a “profile” page where you can enter information and I tried to edit something there and there’s no save button, so that’s also useless. And again that back button did not work at all. I won’t be using this app for my treatment. I’m not sure why it has such high ratings; I highly recommend TrayMinder instead..Version: 5.8

Poor timer design & reminder doesn’t workI like the app. The countdown to the next tray, scheduling appointments, and picture timeline are all great functions. I have two main issues with the app and unfortunately they are issues with the most important functions of the app. 1) The timer function is not intuitive. The app should allow the user the option of timing the amount of time the tray is in OR the amount of time the tray is out. Based on other’s comments, I’m not alone in this thinking. It’s as if there was no user testing during the app design. 2) the reminder/notification to put your tray back in does not work. There is no audible alert and there does not appear to be an option to select your own alert for the reminder. If both of the functions worked, I’d give the app 4-5 stars..Version: 2.7

Useless - don’t waste your time on itTo say that I’m underwhelmed with this “app” is to say nothing. After scanning the label, you still have to input your info, register, create (and remember) password and the whole typical gamut. You know what’s in the other side of this hassle? Pretty much ads! In addition to ads, there is a timer or something to keep track of your “compliance” (don’t get me started on the term - I’m not a toddler!), and … picture gallery…. Seriously?…. And a calendar. What kind of events does invisilign expect me to schedule in their app?! Especially if it doesn’t connect with my dentist’s office. Surely they know my dentist’s info, but it’s nowhere to be found if I had a quick question! Btw, none of my questions were answered in the app. For the amount you pay (an arm and a leg!), would it kill them to make a few videos of how to *actually* use the thing, preferably without breaking your jaw and chipping all your nails?? You know, the standard videos that any respectable tool maker has available these days. How to get the aligners in (does anyone even know??), how to take them out, care instructions! There, it took me less than a minute to come up with a list of *useful* ideas. They seem implementable to me! So, to summarize, I think the creators confused a police/motivational app, with an app that has actual help: how-to’s and doctor connection. For the things they offer, I’m all set with other, better apps..Version: 4.5.1

Can’t log inI am on passive aligners now and have to revise my change frequency schedule. The app won’t let me log in, Face ID fails, forgetting password does nothing. This app is doing nothing for me..Version: 4.6.4

Not reliableI stop the timer after putting the Invisalign back but the timer keeps running at the background. It happened 7-8 times among 5 weeks - it’s a lot. Also frozen many times when I use face login. Cons more than pros. Ok APP, should improve it.Version: 4.3

Useless!Unable to connect to server!!??.Version: 2.1

Log in issues.Constant trouble logging in. Won’t accept my account info and refuses to accept an updated password. Useless..Version: 4.6.1

Good concept, needs fixingFirst, I would like to say the concept of the app is very appealing and very helpful. However, certain things should be fixed for optimal usage. When I tried to fix the settings to say aligner #2 (rather than #1) the change did not stay when I later logged on to the app. So even though I know what aligner I’m on, the app does not which could be confusing for some. I also wish there was a more selective reminder, instead of hour increments a more adaptable timer. That way I can remind myself in 15 minutes to put my aligner back in...instead of forgetting and then after an hour getting a reminder (which takes up half the time w/o aligners you’re given). Lastly (and most trivial) if we could just upload a profile picture instead of taking one on the spot that would great! Thank you for the app! Will definitely revise my review if some of these ideas are taken into account!.Version: 2.1

Clunky to useThis could be a much better app if they recognized that we are dealing with human beings here. I, for one, sometimes forget to turn off the timer for when the aligners are out. Rather than being able to go back and manually put in the actual times, it doesn’t reset until the following day, which completely messes up the very thing you’re trying to keep track of. Also, it is incredibly annoying to have to sign in every single time you use the app. This isn’t my bank account, for crying out loud. Leave me signed in. I was outside today, had my sunglasses on, had forgotten to stop the timer, got a reminder, couldn’t get on the app because I didn’t have my usual glasses on so the face recognition didn’t work, couldn’t remember my password so had to look it up, all just to stop a timer? I’m going to try it for one more day, but it should be way, WAY, easier to access and use..Version: 4.3.1

Won’t loadIt gets stuck after login. It’s been absolutely useless once I received my aligners..Version: 5.5.1

Download a different app pleaseInvisalign was decent, nothing special about it. It just reminded me when to switch my trays. My issue with it is, it lost my account. It wouldn’t let me sign in, I tried to change my password and it said the email I put in wasn’t linked to an account. Then when I said I forgot my email, it said the email I put in previously. It wouldn’t let me create a new account using that email because the email was already being used then it wouldn’t let me sign in. I lost all my info about when to switch my aligners. Not a big deal for me because I was able to figure out on my own when to switch. Still very frustrating, use a different app that doesn’t make you put in a password. Things like this happen and it’s not worth the stress. I use Trayminder and it does its job properly..Version: 3.12.2

Little more than a calendarInvisalign has a beautiful animation of the expected transformation modelled week by week. Can I please see that?.Version: 4.2

Picture UploadingThe only problem I really have with the app is that you can’t upload pictures from your photo album. I stopped using the in-app camera just because the pictures I take always turn out bad, quality-wise. It would be really helpful if you could upload pictures from your photo album to use as your progress photos. I have the same issue with taking profile pictures. I would prefer uploading my own picture from my photo album to use as my profile picture, rather than taking one on the spot. The rest of the app functions properly, and works really well in my opinion. The only thing I would change would be picture uploading. I know this will probably be lost among other reviews, but I hope you read it when you get a chance..Version: 1.16.1

A bit clunkyTakes a long time to load and navigate through the gallery. And it’s hard to change dates when you get a new plan. And it doesn’t automatically add your plan, you have to contact your dentist to send it through each time..Version: 5.2.2

Frozen on Home ScreenJust started my Invisalign and would like to use the app but it just freezes on the Home Screen..Version: 4.4

Recent update has broke the timerUpdated my app yesterday (Aug 16) to the recent update and it has broke the timer. It still thinks I’m on yesterday. Since I’m so far into my system this really screws things up for me. Please fix immediately!!!.Version: 4.0.1

Beautiful app but…This morning I took my aligners out for breakfast and discovered that I’d forgotten to stop the timer after dinner yesterday. Many hours of non-wear time are already logged today which I can’t correct until tomorrow. This effectively makes the time tracking feature useless to me today, so therefore I have no reason to use the app today. Missed punches after a meal often occur multiple times a week. As a product manager myself, I appreciate unambiguous feedback. Daily time tracking, more than any other feature, is keeping me engaged and launching the app regularly. I don’t mind fixing my missed punches when they occur, but the frustration of regularly having to wait until tomorrow to correct yesterday’s mistake (e.g. a day I can’t use the feature) is causing me to consider other solutions. Others have proposed same-day time corrections… I believe this would resolve the issue, though I recognize it’s possibly easier said than done. Invisalign is an awesome service, by the way, and my rating does not reflect my opinion of the Invisalign product or other features of the app, which are easily 5 stars. My rating describes time tracking as it is the core app feature providing value to me..Version: 4.7.2

Not ReliableThe notifications are too easy to miss. The app is ineffective..Version: 4.3

Hate this app. There are better third party apps for aligner tracking.It’s pretty bad when a third party does an app for your product better than you do, but I’m done with this app now that I found a better one. Not only is the calendar on this app completely screwed up (it just randomly changes from Friday aligner changes to Thursdays in November), and it errors when I try to tap the “Today” circle to indicate an aligner change, but even the reminder push notifications it sends are wrong. I just got a notification that today’s the day to change to aligner #4 even though I change to aligner #5 today, which the app should know since it literally says my current aligner (as in the one I’m changing from) is “4 of 25.” How is their app this bad when they’ve been around for 20+ years? This is basic bare bones and they can’t even get it right. Guess they’re too focused on selling their products within the app instead of actually providing value to their customers..Version: 2.2

The app works but it’s pointlessSo immediately you get hit with a request to track you across apps. You put in your patient but then manually enter your info into the app. I didn’t see any benefits to using the app at all. There is a timer built in that allows you to track how long you have the aligner out. Big whoop. On week 4 or 5 something like that . Opened this app to see if I missed something about its purpose . Nothing new. What is the point in putting your patient id if you have to put the aligner change info in yourself. The only thing I can see that connects it to me is an individual person is the referral awards. Which is pretty much what this useless app is for I guess. Earning more customers for this company and harvesting your personal information . Everything this app does can be done from the calendar you already have on your phone ..Version: 5.2.2

Aligner settings don’t saveDespite following the instructions on the FAQ, I haven’t been able to save my new aligner settings including days of wear..Version: 3.1

Date on app not updatingIt’s been over 24 hours but the timer on the app isn’t resetting. Hard to note how long my tray has been out during the day..Version: 4.3.3

Not very usefulWhen I downloaded this app, I saw that someone had already complained that the timer doesn’t time just when you take the aligners out, but the opposite - you’re supposed to record the time you have the aligners in. That’s ridiculous. I don’t need a timer for how much I have them in because in the morning it’ll represent that I have had the aligners in overnight, but not how much of the 2-4 hours I have left after I have breakfast. I would have a timer that a person could set for either 2, 3, or 4 hours and all the half marks in between and make the goal to be to stay under that mark. But none of that is in the app. The only thing I think I can use it for is to set when I change my aligners, but I was already doing that with my iPhone calendar, sooooo, I really don’t need this app..Version: 2.6.1

Push me to updateI don’t need to update because everything is good to go.but you don’t update, you don’t use it. SB! Hate this app!.Version: 4.3.1

DisappointingI used this App per Orthodontist recommendation. For two days it said I wore the aligners for 24 hours each day. Then it said I wore them less than the minimum 22 hours. Only take them out to eat (quickly) and if I drink anything other than water. Too inaccurate..Version: 4.6.1

GlitchingWhen I first got it everything was really good but like 7 days after the picture function wasn’t working. It would load for about ten minutes and not do anything so I eventually just gave up on that part. Then I changed the number of days I had to wear the aligners and it has a function to change that which is great, so I put in all the new info and hit the done button. It loaded for like 20 seconds and then stopped loading so I assumed it was done, but nothing had changed. It was just the same screen were you put the information in so I pushed the back button to go to the calendar to see if it had changed there but it hadn’t. I tried several more times, logged out tried again, deleted the app, got it again, and tried again all with the same results. I even tried making a new profile but it only lets you make on profile per Invisalign ID. I eventually just deleted the app for good and am currently looking for another better app. If you would find the camera and changing info functions it would be a really nice app..Version: 1.16.1

Seems ok except the timerI’m just getting started so I haven’t used the app enough to really get a feel for it but it seems like the timer is the only problem with it. First directions for the timer log would have been helpful. Since I had to be intuitive I (wrongly) assumed the hours count would begin when I set up the app so didn’t touch the timer until I went to remove my liners for the first time. It was only when I attempted to ‘go back on the clock’ I realized it was set up the other way, so my initial half day wasn’t logged. I tried to correct by clicking in but it still doesn’t seem to be logging correctly so now, days in it doesn’t seem like I’ll ever capture my real usage- and perhaps the reason I would even use the app. Can the log be manually adjusted? Can I delete and reinstall. Do I have to track my own usage with pen and paper like a caveman?.Version: 3.3.2

Won’t openAsks for Face ID and then it’s stuck on loading page. Possible bug from recent update? It’s been a few months and it still doesn’t work. I’m paying $6+ grand for Invisalign and I can’t even use the app to help keep track of my trays..Version: 5.5.1

Not bad but uselessThis is more about marketing to you than helping you. If it doesn’t automatically know the dates I need to change the aligners what’s the point? I can put reminders in any calendar app..Version: 4.6.3

Timer problemsTimer doesn’t work properly, some days it’s doesn’t reset. Also doesnt sync well with Apple Watch.Version: 4.2.1

Needs improvementProgress photos are incredibly difficult to take without assistance. How are you supposed to read the prompts to adjust your position after you’ve turned your head? Would suggest the developer add an optional voice prompt so you don’t have to torture anyone else. It also mis-labelled my last set of photos by skipping g a number and I can’t seem to reset it..Version: 4.1

App malfunctioningUpdated app and the timer got all messed up. Now it’s logged me out and won’t let me log back in. Says my session has ended and won’t let me back in..Version: 4.1

Clin checkI visited my dentist today. She had just seen the Invisalign rep. The rep left the impression that patients could scan a QR code and access their own animation if the process as teeth mouth through the weeks. That would make the app 100 times more relevant. As it is. I think the app present no value to me..Version: 2.6.1

Waste of space - no thanks.This is so dumb and useless. You have to give them your legal name, email, phone number, Invisalign ID, and create both a password and a pin or give them your biometric data in order to set up this app—so naturally, with all these requirements, I thought the app would connect to my dentist, or show me the 3D models of my teeth, or literally anything interesting and useful, using (protected) data from my dentist or from the company itself. Nope! Here’s what you get: a calendar, photo gallery where you can take pictures of your teeth week by week, a timer, a reminder to switch out your trays—all things I can already do on my phone. The only other features are like, prominently placed ads and referral offers for $50 gift cards to big box stores (so spammy and cheap!—like the app), a sparse FAQ section, and like, a motivational quote. At $5200 a pop for the aligners themselves, and the ridiculously overdesigned “welcome package,” I was definitely expecting something better from this app, like maybe an ACTUALLY “personalized experience,” not just non-features and advertisements. Better to not have an app at all, in my opinion..Version: 4.3.3

Invisalign can do a abetter jobCome on app team! You could do a nicer job at “instructions” part by having couple of pages that swipes left or right with a legible font instead just throwing a pdf there!.Version: 5.4

Bug!!!Timer is messed up! Please fix!!!.Version: 4.1

App Needs Work****Updated Review****I got a response from the developer telling me how I could update the time laws which was helpful but there are still other things that need to be addressed as outlined below. Thought this would be great to help me track how long I have the aligners out but the notifications don’t make any noise and even though I remember on my own to put the aligners back in I sometimes forget to go back into the app and stop the clock. So the fact that I can’t adjust the log times is frustrating and prevents me from accurately tracking my own compliance. The FAQ could also be better especially for new users who might need tips on how to get the aligners out and what to do if they break and all this other stuff that isn’t even in there. I also would like to upload my own pictures that I took through my phone’s camera app versus being forced to use the apps camera to upload selfies..Version: 3.12.1

Great idea, poorly executedI like the app for what it’s *supposed* to do, however it doesn’t work. I start the timer when I remove my trays and begin it again when I reinsert them. However, a day or two later the app will show I kept my trays in for 24 hours. Other times the math is inaccurate. For example, if my tray time out total is 1:45, then 22:15 should be the time in reflected. The app will say time in was 23:15. I’m a little disappointed because I loved the concept of the app and wanted something to help me keep track of the time. I’m still having to manually manage the time myself which defeats the purpose of the app..Version: 4.7.2

MehThe app needs to be like completely changed. It’s so bad and has no use. I know I need to change them every week and I don’t really need an app to tell me. I wish the app did more.. like maybe let me see the progress animation the dentist showed me, or even if it had a way for me to contact my dentist for questions or things like that. This all has good potential but it’s not meeting standards right now.Version: 4.2

Don’t updateAfter the latest update, I can not login in… “ Your session has ended. Please sign in to access your account “.Version: 4.1


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