Play Disney Parks App Negative ReviewsDisney

Play Disney Parks Negative Reviews

4.6
4.69724 star

Total 42 Negative Reviews

Play Disney Parks App Complaints & User Negative Comments 2023

Play Disney Parks app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using Play Disney Parks? Can you share your negative thoughts about play disney parks?

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Play Disney Parks for Negative User Reviews

Can only play as the host of the familyPlease let me play single player games as a different family member and share achievements between all family members. My kid can’t properly use their magic band+ as advertised because they can’t sign on as themselves. But otherwise good and works fine..Version: 2.21.2

Worthless Distraction at the ParksI used this this month, both at WDW and at DL/DCA. I tried it at Magic Kingdom and Animal Kingdom and, only very briefly at both DL and DCA, just to see if it was any better there ... it wasn’t. Whenever I tried to use it, it would say there was no experience near me, except one time at Animal Kingdom ... where it just wanted me to download some music I did not want. Maybe I needed to spend more time poking around with it outside the park, but, it was advertised to be used in the parks. I ended up getting irritated that it was distracting me from looking around at the theming and spending time with the people I was with, so, I put it away. After I came out of MK, I found it had earned an achievement for a ride by walking past it when I don’t think I even had the app open. Take a cue from the very well-done Sorcerers’ card game at MK, which really enhanced our visit and was not distracting at all. So much wasted potential here..Version: 1.1.3

No soundI don’t see a volume button or information about sound but mine doesn’t have sound. Yes my volume is all the way up It would be nice if you could select an age difficulty of questions. My 4 year old grand kids wouldn’t know any of the answer Update: I was playing the ‘Home’ game where there wasn’t sound. Switching to one of the’Parks’ game there was sound..Version: 2.15

In park games are unusableMy family has tried on two separate visits to get the import games like Smugglers run to work, and none of us can figure it out. The app doesn’t know where we are, and the instructions don’t make any sense we did fine some QR codes, but they didn’t seem to do anything. Please give the in park functionality another pass to QA with people who don’t know exactly how to work the app. For example, when do you start the app, what are you supposed to do once it starts? By the time we work through the set up we’re already well into the queue and nothing matches between Smugglers Run and the app..Version: 2.25

Lost my Galaxy’s Edge progress after leaving the areaI really enjoyed using the Datapad to explore Galaxy’s Edge on our recent visit to Disneyland. But after leaving the area, I checked the Datapad, and none of my unlocked items were visible. I had my full amount of credits, and my titles were available, but none of the communications or schematics or vehicles were unlocked. I was really looking forward to exploring the app after my visit, but it makes it seem like wasted time if none of what I unlocked was saved. Very disappointing experience..Version: 1.13.1

Can’t sign inDespite having a mydisneyexperience account I can’t sign in. WiFi in the parks isn’t strong enough for most of the features.Version: 1.12.0

Pathetic is the word for Disney park...If I can advice anyone, please avoid Disney park... specifically California... the app do not work.. it do not sync with current wait time... the park staff are pathetic... no apology any time... the rides stops abruptly because of technical issues after waiting 30-40 minutes in line.. No or very rare new technology... They charge so much but give very little... No restroom signs in the park... Rest rooms are pathetic... Disney park ppl should visit LEGO land, universal to see what it takes to make ppl happy at theme park... Disney has so much to offer in terms of their Characters but their park has very few of those...Version: 1.20.0

SucksLocation does not work. Will not let me play games..Version: 1.6.0

Just ok (takes up too much phone space)I really like the idea of this app but found it not amazing as I would have hoped. Several times it did not register that I went on the ride and it’s catered for people who are waiting in long lines, not for Fastpass users. So some of the items are impossible to earn. I’ve also tried playing Agent P’s with it at Epcot which has been frustrating. It doesn’t even start working until 11am even though a couple of the countries are open at 9am. That’s the best time to play when it’s not crowded and you’re just wandering around. Worst part is how much space it takes on my phone. No other app even comes close to taking up 711mb!! They have a lot to improve on if they are counting on this to be part of the interactive experience at Star Wars Land.Version: 1.8.0

OkIt’s ok but maybe you should but consider that the app is for kids. and if your under age you can’t ever make an account. on the devise again so say a kid try’s to make an account. and it blocks them from doing so or a parent try’s to make a account. and she uses the kids age she can’t and if you delete the app and download it again it still blocks you. I know it’s for kid safety but what is is the point if it doesn’t have communication features. so many before making it to where a kid can never play it if they make one mistake isn’t the best idea. and you might say that you can still play without an account. well barely most of the features are blocked if you don’t..Version: 1.28.0

The app won’t openIt is not working even if I have the good version ios 😕.Version: 2.24

Keeps kicking me out and doesn’t let me sign in.I love the idea, and it’s executed good. But there is a few flaws. First, the trivia achievements don’t work for me. The kingdom conservation hero doesn’t come up. I haven’t tried all the parks (Hollywood mainly) but I’m sure there is a few bugs. Im sure through a few patches it will be fine. Anyways thanks for reading. Alright so I was done writing but after I got home I found that it didn’t remember my account. I try to use the forgot password thing, doesn’t remember my email. So the progress I made is gone. It’s fun to play, but very frustrating when it technically wipes your account..Version: 1.19.0

Love the idea butGreat app at its early stages. All resorts need to be added. Since yesterday’s update the music has gone. Can’t play the sample clips or connect to Apple Music..Version: 1.6.0

Disney play appOkey so this app is like pretty bad because it’s like not really clear how to do anything and it’s just hard to use and I’m pretty good at technology stuff anyway I love Disney unconditional-12 year old kid.Version: 1.6.0

Difficult to use magic band won’t connectDifficult to use and magic band won’t connect.Version: 2.21.2

Deleted all my achievementsEver since the update I haven’t been able to use the app or see my achievements. It doesn’t even show my player name just player1. And when I try to play a game it will not open just sits on the screen. I’ve tried signing out and signing back in but that did not fix anything. I was not having problems before this. Please fix this I have so much time dedicated within this app I would hate to delete over these bugs but it’s basically unusable in its current state..Version: 2.0.0

Keeps crashing and resetting credits and items for SWGEThis app is extremely fun and addicting especially at SWGE edge. To walk around and interact with the land is an amazing experience. It makes the land so much more immersive. Accepting jobs and earning credits kept bringing me back. But acquiring credits and items takes a big down fall if the app ever crashes or if you close the app without exiting. Twice now the app has either crashed or I’ve closed the app on my phone and when I return I’ve lost all my credits and items from hours of scanning, hacking and doing missions. The first time it wasn’t a big deal since I only had a few credits but now after having multiple thousands I’m done. Great app but the glitches make it feel like a complete waste of my time..Version: 1.14.0

No working at Soarin’The screens at soarin’ are not working. Should have kept the original games in line here. And at other places, so far this game has just wanted us to go to checkpoints at Disney..Version: 1.6.0

Pretty disappointed in loss of 1.5 hours of game play.I was in the Disneyland park yesterday playing through all the fun games in the new Star Wars Galaxy’s Edge. My boyfriend and I were having lots of fun. My phone closed due to inactivity because we were talking to a cast member. When I went to open up my phone and play with the data pad again, all of the work I had put into the game for the last 1.5 to 2 hours was gone. I was kinda upset. I tried a few again and it happened then too. My boyfriend was able to close his phone and even shut the app down and still have all of his info saved. I got so discouraged that I just stopped playing. Any help in this matter would be great. I’d like to be able to keep up with my boyfriend and continue to play. Please let me know if there are any questions for me. Thank you for your time..Version: 1.16.1

VOICE OVER!!!!Hello. I’ve been totally blind for quite a while now, and whenever I go out to any theme park my friends or family members had to tell me EVERYTHING THAT’S GOING ON! When Star Wars galaxy’s edge was finally built, I thought it’ll be the same old song. But when this app was created I thought I can have my own Star Wars experience...until I’ve discovered voice over doesn’t work for the choosing sides in Star Wars, and who knows what else??? I always had assistance to guide me through theme parks and that’s not a problem, but if I can’t scan for items in crates or translate Orebesh or hack into computers, droids, or cameras, then how am I suppose to have an experience I can call my own? This is a major flaw that needs to be fixed by next update...thank you..Version: 1.19.0

Waste of time - slow to load and poor experienceReally light on useful content. This app could have been so much more... very disappointing..Version: 1.8.0

Not really easy to understandNot really as interactive. Can never find my location and not a lot happens in it..Version: 1.4.0

I would’ve given this a higher review, but...I had nothing but issues with this app after a certain point where it was no longer tracking my location after I went to California Adventureland where it didn’t pick up my participation at Midway Manic and it has been having issues tracking my movements and which attractions I visit next with the usage of the Datapad while waiting in line for Rise of the Resistance has been confusing as hell especially with a fast moving line. I would’ve given it a higher review, but these issues forced me to give it a low review..Version: 1.20.0

Good idea, poor execution. Oversold.I have location tracking on “all the time” and it can’t find me. Over and over. I received no achievements, even though I did everything expected. You link people, but there is no reason to do so (as far as I can tell). We have been playing trivia separately- no recognition at all that I am standing next to a person that I linked to and is playing the app too. Need many more trivia questions. I took the quiz once and then the second time they were all exactly the same questions. For the engineers that may be reading this I am using an iPhone X with up-to-date iOS. Unfortunately, the marketing department way oversold the app capabilities and the engineers way under-delivered. Kind of surprising for Disney. You expect everything to be top quality..Version: 1.2.0

Wait fir next versionNot many games for the park. Need more for higher ranking..Version: 1.7.0

Please add ParisSeems like a great app but would love for Disneyland Paris to be added!!!!!.Version: 1.6.0

No good for foreignersDisney guest wifi isn’t good enough to support this app. If you don’t have a native SIM card this will burn your data in no time..Version: 2.21.1

Below Disney's standard of qualityThis app is far too dependent on your location. For example, we had 5 minutes at Hollywood Studios this morning where it offered us fun games to play. This afternoon at Epcot, in a 1 hour long ride it would not let us play the same games because we were not in the proper line to play. Not only could we not play those games, we could not play any games. Seems like it had potential to be a lot of fun, but innits present state it only adds frustration to an already frustrating wait in line..Version: 1.8.0

Not enough infoYou should benchmark with Universal app witch is much better.Version: 1.8.0

Needs log-in/reminder workGreat little bonus experience, but two trips to WDW now and I am constantly logged out and it never remembers my password, so it’s a hassle and a loss to stay logged in to collect my achievements! I am missing so much! Trying to jockey between MDE and Play usually leaves Play behind, and for phone battery conservation (even with a backup charger), it hasn’t been worth the trouble. Now that I’m at home I wish it would have registered with my magic band to complete my missing badges. It would be great to have a phone vibrate or tone alert to remind me to Play. It was so hot last week, hydration and cooling off we’re on the forefront. Play reminder placards weren’t proved until deep in the wait lines when it was too late to start a round, and most times (as mentioned before) I was logged out so I missed what would have been granted/started upon approach. Needs work, but great start!.Version: 1.13.1

Can’t add more than 1 player.I am at Magic Kingdom, trying to play the games that require you to be in the que for the rides to play the game, and it’s a 2+ player game, but I cannot add a 2nd player. I cannot type in their name and the save button changes from gray to blue but will not ‘click’ on it or anywhere you tap on the screen around the button. So, there’s no way to add more than 1 player, and no way to play those games while waiting in a 1+ hour long que! I have cleared my cookies, turned device off and back on, and deleted app then reloaded it and turned device off and on again with no luck. App has just failed for me, beyond frustrating!.Version: 2.8.0

Kids can’t join in the funPurchased Magic Band plus for all the family, however the kids can’t have an account to do the Fab 50 quest. My son is too young for a phone so can only wave at the statues. They are both just linked to my account. So I also can’t do the quest as the kids have done some without me, and of course are showing up on my phone like I have done them. I have read online about an option to add multiple players to my phone, but I don not see those options on the app. I think what I have read is old. Cast members don’t seem very clued up to be able to help..Version: 2.21.2

Still work-in-progress;This has great potential in Disney’s Galaxy’s Edge park, except the Data Pad constantly restarts and loses your progress. It’s really annoying if you’ve put effort into working through the plotline, only to lose everything you’ve done for the last two hours for no apparent reason. Given the park isn’t done yet, there’s not much else to do. Very un-Disney experience so far..Version: 1.18.0

Half baked with some more Di$ney attitudeThis app is half baked and rushed out just for Di$ney to make extra money off its customers, I wouldn’t even call ourselves guests anymore at the park. I use to defend di$ney back in the day but the final straw has been broken, this app has constant crashing, major glitching and hands down isn’t fun if it doesn’t work. ( no wifi or data ) If you don’t have data which let’s be honest most of us visiting don’t have. Canadians know what I’m talking about. If you desire to try and get the play pins you better screenshot the proof you’ve earned it or you will be walking away empty handed. I didn’t even bother doing the blackspire outpost because I constantly heard people through out the park complaining their score had been reset or just gone completely. I was signed out so many times that I gave up and couldn’t prove I’d gone on the cars ride to get my pin. Also heads up a pin cost 15 bucks a pin the price is whatever considering it’s a pin you can get for just going on a ride. I was in universal California yesterday and I had wifi through out the entire park all the way down to the lower lot to city walk and back. Out here in di$neyland I’d say 65% chance of wifi coverage in the park and absolutely 0% wifi coverage in the California section of the park. Di$ney step up your game already you make enough money daily. Even noticed their equipment in their offices is archaic, any way to make that mad profit without spending a single dime to make quality of life easier for us customers. Was also frustrating trying to get onto the haunted mansion and every time my fast pass was ready to be redeemed the ride was closed down and the gates were closed. Much fun, not! 0/5 stars if I could!.Version: 1.19.0

Can only be used with USA addressCould not enter my UK address so could not use app. Not clear why I should provide my address detail to be able to use an app.Version: 1.5.0

Super Frustrated!I absolutely love this app but recently I can not log in! It just goes in a circle, I try to log in then is goes to a white screen and then I try to refresh and try again but it just doesn’t log me in. I was just in Disney World and couldn’t use the app at all because I couldn’t get logged in. I missed so much! I hope this gets worked out!! I’m about to go to Disneyland and want to use the app!.Version: 2.20

Magic band plusKeeps disconnecting from phone. Can’t pick up statues in parks. Frustrated. Worked 3 times 3 days ago only and has been recharged sjc22.Version: 2.21.2

Not sure what this app does?Maybe if your in the park it’s a different experience? It really isn’t child user friendly?.Version: 1.1.3

Can’t log in.Can’t get the log in to work..Version: 1.8.0

Cool app but game issuesI love trying to get the achievements, and it has really made lines go by fast. The only issue is that most games on the app require at least two people and when you go to add another player the app does not add the player. So basically you are limited to what you can do. Also the app would not continue in the middle of trivia and I would have to close the app and come back to continue..Version: 2.7.2

Game CrashesWhen I try to play the app, the game automatically crashes. It doesn’t let me access the app. Update soon plz.Version: 1.17.1

Fun for Lines, but...Honestly I think it’s a cute app to interact with “some” ride lines. I’ve done some and their cute for kids, but the app almost ALWAYS crashes. I can rarely get to do what the apps is for because it just crashes nonstop, and I’ve restarted it over and over and it just doesn’t work. Can anyone fix this please? :( It’s a cute app idea it just doesn’t work when I need it to. Otherwise a cute fun app. It doesn’t interact with all rides but I mean it’s hard to make interactive things, so it’s reasonable. Cute app, just figure out the crashing problems? Thanks..Version: 1.11.0


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