Soundcore App Negative ReviewsPower Mobile Life LLC

Soundcore Negative Reviews

4.7
4.76456 star

Total 68 Negative Reviews

Soundcore App Complaints & User Negative Comments 2023

Soundcore app received 68 complaints, negative comments and reviews by users. Have you ever had a bad experience using Soundcore? Can you share your negative thoughts about soundcore?

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Soundcore for Negative User Reviews

Equalizer broken.So one of the reasons why i bought this product (protune headphones)is the ability to customize the equalizer well today i just lost all that data for whatever bug and i’ve tried to reset it. Well did that and left, tried to go back in and its all deleted again! I dont know what is happening but this has become a HUGE deal breaker for me. If they don’t fix this soon im not buying this product again..Version: 2.9.4

ANKER what?I have a Soundcore B2C and can’t find anything to support it. What am I missing. Just trying to adjust the sound. ????.Version: 3.1.5

BuggyEQ settings don't get saved anymore, its really annoying.Version: 2.9.4

Not too impressed.It's a simple app and I can stand that. Although any pair of soundcore headphones you own have to be connected to access and use your eqs instead of having it saved or selecting your own default, which is a bit if a hassle. I love the ease of setting your own eq, and you can hear and learn the difference instantly. But here's a roadblock i've run into that make the app a pain as if late. For some odd reason, although connected to bluetooth and your device may recognize it's connected, the app will stay searching and never recognize your headphones. I own Soundcore's Q35 pair of headphones, and maybe it's just this pair with the app, but it's become a recent and frequent issue I just can't tolerate, as the default eq is the worst (In my opinion.) The default eq should be able to be changed to whatever your preference is, honestly. I hate to depend on the app for that simple comfort that makes having spent upward 100+ dollars on the product worth it..Version: 3.0.4

Bluetooth fait des saccadesUne mise à jour svp..Version: 2.3.1

Rave neo seApp not compatible with iPhone pro max 12.Version: 3.0.4

Good app useful but needs some updatesThe app is useful I like how you can tweak the EQ settings for the earbuds, adjust the controls for each bud (Liberty 3 Pro) switch ANC modes etc. but it’s far from perfect & needs the following improvements: - Using too much space to show images of the buds/case/battery levels etc, so that needs to be smaller & they can use the added space to add some of the most used controls to the first screen rather than having to tap “More Settings” to access ie. Device list/Multi-point menu etc. - Need the ability to swipe/long press, etc to delete old devices from the Device List section. - Liberty 3 Pro - This may not be app related but we need voice indicators when we change ANC modes from the buds directly. i.e. long press a bud & a voice says “Noise Canceling” or “Normal” rather than just hearing a tone play. Cheaper earbuds have this..Version: 3.0.3

Won’t sync to appGot the ear buds and got them to connect to my phone fine. Good sound quality. Now had five or six attempts to pair to the app, read several pages of troubleshooting but no luck. App will not detect the ear buds - even though the phone has the Bluetooth connection to the earbuds. Not good ☹️.Version: 1.9.3

Why Do I Need to Login?Why does this application require a login to enable its use? Just seems another way for companies to use your personal data to send onto third party companies. Uninstalled..Version: 2.8.5

Cutting outWorks fine with Q30 headphones but unfortunately keeps cutting out using Liberty pros, very annoying..Version: 3.1.4

Update Makes using this more frustratingThe sound of the Soundcore Wakey alarm clock is great but the interface with the app just keeps getting more snd more annoying to use. Just let me set the alarm - I don’t need to have to scroll through 4 screens to try to hit the snooze function . The new version is a major step backwards..Version: 2.6.0

Bare Minimum of what I expectedThe app looks like it has been untouched since 2012 with one notable feature being the custom noise cancelling being a slider that goes around in circles with no markings or actual effect on the headphone whatsoever. Other than that it has a couple ok eq and tip fit features but that doesn’t really excuse the early 2010s interface (iPhone/iPad scale button in the corner rather than just working as well as being really narrow on an iPad even if you do expand it) and the uselessness of the noise cancelling settings. With the resources this company has it is just shameful that they ended up making this instead of some half decent app..Version: 3.2.6

Couldnt connect to appBought a VR P10 & whilst the sound is great, couldnt connect to the app to access the advanced features. Just kept going round in circles with the app suggesting I go to bluetooth settings but the buds were connected in bluetooth. Reset the buds, powered off phone, uninstalled/reinstalled the app about 5 times. Tried to setup manually but the buds were not even listed despite this app info showing as this device being supported. All the online reviews show the app being used but it wouldnt work for me. Will update my review if this gets sorted..Version: 3.1.1

Not support all their productsWorst earphones I've ever bought.Version: 2.9.4

Motion+ cuts stops playingI’ve written about this issue before and its still not resolved after at least two updates. When multiple devices have connected, the speaker will stop playing one users music when another user gets a message and has sound notifications on. The music listeners player pauses and has to go the phone/device and unpause the music. The Motion+ should disconnect users once the Motion+ is powered down. Users can easily reconnect from their bluetooth function. This issue really makes this speaker subpar. Very disappointing..Version: 3.0.9

New update is brokenMy phone auto-updated to the new version, which doesn’t save presets and loses the current one you’re using if you go back into the EQ settings. It also wipes your current EQ presets. You’d think one of the most fundamental features would be tested more thoroughly. Not happy because I’ve lost all my EQ presets and now have to reset the EQ every time I listen..Version: 2.9.4

Not sure?So bought the speaker have no issues with it at all in fact i find it better than a bose but this app doesn’t seem to work ive managed to connect it up 3 times thats it.Version: 1.0.4

Getting annoyedMy Bluetooth and headphones (Life Q20) are paired, but the app can’t find my device. I’d really like to adjust the EQ, because whatever the default settings are, the top end sounds tinny, and the only way to adjust the EQ is via the app. I’ve “forgotten” the device, and turned Bluetooth off. Turned it back on again, and re-paired my headphones, but the app still can’t find my device. I like how the headphones sit, and they are pretty noise cancelling, but what’s the point if you can’t stand the sound that’s coming from them?.Version: 3.1.3

Connecting DeviceIt is really difficult to connect your device do you sound cool by a Bluetooth will not locate after repeated attempts and switch in the unit on and off still will not work.Version: 2.3.1

TerribleI feel as though I completely wasted my money. I purchased the Liberty Air Pro 2 a couple months ago. I frequently give up trying to use them. I spend 5 minutes or more trying to connect my headphones with my phone quite often. Half of the time when I do get connected with my phone only one of the earbuds will play. This app is won’t work for me more than 90 percent of the time. I’ll be listening to music on the earbuds and while trying to use the Soundcore app. The app will tell me it can’t find my earphones. Don’t waste your money like I did. Absolute junk is what I got. JUNK!!.Version: 2.7.3

App doesn’t work behind a VPNThe app was crashing whenever I had my VPN enabled. Otherwise, the app is fine..Version: 3.2.5

Needs a real EQThis app really needs an update. The built-in “equalizer” is a joke: it only comes with 3 predefined settings (bass ON, bass OFF, and Voice) and those are almost impossible to set as they slide-off the screen and are difficult to select. When you pay CA $150 for the device you expect the app to work flawlessly and to include a customizable sound equalizer..Version: 2.7.2

Liberty air 2’s connect to my phone but not to the app...First of all, the earbuds connect just fine to my phone. i can listen to music and such. but i can’t seem to connect them to the app itself. which is a bummer because the app was one of the reasons why i bought these.Version: 2.3.3

DecliningI’ve had my Wakey for a little over a year now. It’s worked for for the past year. Here recently I haven’t been able to play white noise through app without it being really staticky. Sometimes the speaker will cut itself off and back on and reenable Bluetooth while my phone is laying on the table without me using it. It also seems to go in and out like a bad Bluetooth connection. I’ve tried restarting, resetting, leaving it unplugged and I’ve contacted Soundcore about it and they aren’t really being much help without me having the receipt for the device I bought over a year ago from Walmart. Can’t say I’ll be buying anymore Soundcore products soon..Version: 2.6.9

Seems like a nice speaker, APP doesn’t work.We got the Flare speaker as a surprise gift and it seems like a nice little speaker. I downloaded the app and connected the speaker and I was immediately asked to update firmware on my speaker. I did that and when everything started back up I cannot get the app to see the speaker. I can stream music to it from my phone, but the app doesn’t work at all. UPDATE: After a recent app update (1.2.3), I still cannot get the app to connect with my speaker which easily connects to my iPhone and plats music. The fact that I can’t tune the sound or use any of the app features is beyond frustrating..Version: 1.2.3

Soundcore 2 refuses to connect to appI’ve noticed a trend with my Anker devices (two Euphys and the Soundcore 2). None of them have been easy to pair with the app, even with following precise instructions. Every time, I’ve had to uninstall everything and reinstall multiple times to get the devices to recognize the app. In this case with the Soundcore 2; I have the speaker, I have the app. The speaker is sitting in front of me, happily paired with my iPhone via Bluetooth, and has great sound. However, I’d like to try to adjust a few things and for whatever reason, the equalizer in the iPhone is really only relevant (usable) in the Apple Music app (eew). Thus, my desire to use this app. This app -completely- refuses to recognize the speaker. Speaker is hooked up to Bluetooth, it’s paired with the phone, everything is great—but as far as the app is concerned, the speaker doesn’t exist. Trying to set it up manually only adds to the frustration, as the app continually refreshes (on its own) and still fails to find the speaker. I’ve uninstalled/reinstalled; I’ve rebooted the phone, rebooted the speaker, forgot the device, reconnected several times now with no dice. Pointless. I’m off in search of a more reliable, user/device friendly app..Version: 2.9.9

The password field in the login form is not tagged correctlyThe app in general is great but this is a major security flaw. The password field in the login form is not coded as an actual password field, so if you type your password into it a couple times, your keyboard will start suggesting the password to you in PLAIN TEXT, because it has remembered it as a word that you type frequently into text fields. This is obviously a major problem and totally unacceptable from a professional grade app provided to Soundcore's paying customers. Another side of this is that it means you can't use a password manager with this app, because it doesn't recognise the password field. I will remove this review if the issue gets resolved because I like everything else about the app. If you're a new user, use Google or Apple to sign up instead of their own registration to avoid this..Version: 2.9.6

Main problem still not fixedUnfortunately main problem still not fixed. Battery in right earbud drains much quicker than left one. Manufacturer should focus on this issue..Version: 2.2.3

Missing somethingI have the liberty air 2 and although they are working great there is one thing that I wish it had the ability to do and hope that the next earbuds WILL have, it is to be able to switch devices from the app like most other companies has. The way it is now is not practical, it is frustrating to manually switch from one device to another. I used to have the backbeat fit and although they were not earbuds, they had the ability to switch up to three devices( including tv) on the app. That was practical cause whenever I go for a walk I sometime forget to turn off the bluetooth on my ipad before listening to my iphone music and by the time I start walking and try to pair my earbuds i notice I forgot to turn it off. THAT IS FRUSTRATING. Please make the change as it will be useful to have..Version: 2.1.1

What have you done?Just started using the app before the latest major overhaul. Please take me back.Version: 2.6.0

Anker’s Bluetooth IssuesAnker seems to have Bluetooth connection issues with Wakey that could be fixed with a firmware update but they have yet to do so..Version: 2.9.3

Useless app as won’t connect to my Life P3Even though my iPhone 12 connects to my earpieces fine the app won’t recognise that they’re connected and so is useless. Being able to use the app was part of the reason I paid for these so will be sending them back if a update doesn’t fix this issue soon. Sort it out.Version: 3.1.5

New update needs sortedCrashes whenever trying to add a new EQ pattern after updating. Doesn’t save old ones. One of the most important features and it doesn’t work anymore..Version: 2.9.3

Horrible!!! It never connectsMy ear buds never connect properly, either only one connects or I hear constant pausing and beeping during every songs at least every two minutes. I have had these for over a year and they keep getting worse. Currently the right earbud is connecting as the left earbud making the left earbud completely useless. Worst investment ever, I would not recommend this to anyone. At this point just get AirPods..Version: 3.1.6

Pairing failsApp poor at recognising connection to my earphones, even when they are connected and I’m listening through them. Often days no device found. Fine otherwise, but quite a big issue.Version: 3.1.8

Wakey white noise timer uselessWhy can you only set a max of 3 hours on the white noise on the wakey? Seems silly as I usually run white noise all night..Version: 2.6.4

App not connectingHi i bought awsome new air liberty 2. They are connected to my phone working great. But never connects through the app strugling to use all features in the app. Please make it app compatible.Version: 2.1.2

Great Product, one HUGE flawThe Wakey is a great product. Fast charging, incredible sound, extra USBs... There is one REALLY annoying issue with the Soundcore app. The Superior Sleep function has 11 sounds playing at once. With slide bars you can turn the individual sounds louder and softer but with my iPhoneX/ios13.3, the sounds do NOT turn off completely! All 11 sounds are playing at once. There are annoying bugs and birds in the background that I don’t want to hear -but there is no way to turn them completely off. I have the “wind” and “fan” sounds turned up all the way, (white noise) but you can still hear the other 9 sounds behind them that have the bar all the way off. A VERY annoying issue but one that could be easily fixed in an update..Version: 1.9.3

AppI got the sounflare mini, works great 10/10 speaker, the issue I have is with the app, it’s cool what you can control and I like the features but when I go to edit any of these things, like the lights or the equalizer I can’t go back to the main page I have to close the app and reopen it.Version: 2.8.4

Regret getting two speakersThis app does not work well for connecting two Soundcore speakers. My speakers won’t automatically connect, sometimes won’t even connect manually, and the audio constantly skips or drops when playing over two speakers. I regret getting a second soundcore speaker..Version: 2.1.4

Might be good, if I could use it.Headphones are great, but can’t connect them to the app to find out if they can be even better. Have tried a number of solutions to connect, but to no avail. Little bit more time spent on the app functionality would be great. Very frustrating..Version: 2.8.8

App does not work on iPadFor whatever reason app does not show all the available noise cancellation functions ie only noise cancel and transparency showing, so you can’t select normal ??.Version: 2.8.6

DisappointedWhen I first got the soundcore wakey the app worked great. However, now when I try to open the app to set my alarm it shows a loading image and never lets me set the alarm or click anything in the app no matter how long I wait. Havnt used my soundcore wakey in months. Don’t recommend if your looking for something reliable..Version: 2.7.4

This application is horrible1. Looks horrible on my iPad Pro 12, looks like this app was designed only for iPhone? I can’t type on such small keyboard. 2. I did try select Live Chat in application built in Help. After filling initial screen with name, email and general message I pressed submit. Well instead of live message, message was send and got message that someone will get back to me? How is that live chat? I am actually waiting for a pidgin to bring me a message back. 3. I did selected live message to submit full message, knowing that this is not live message since I only provided short message for “live chat”. Now this field is limited to number of characters On positive side of things the hardware is very good. Application is horrible. Who whites this pice of art? For that reason I am giving one star. I will be glad to review again when application is fixed. No one in company did think about people with not so good eye sight? Ughhh.Version: 2.1.1

Horrid appApp literally doesn’t work. I connected my earbuds to my iPhone, they are great. The app on the other hand is literal garbage. I connect the device as it says, it says it can’t find it and won’t sync to it. I’ve pushed forget device, restarted my phone, done everything it says and it doesn’t work. It tells me to turn the headphones on then off which I do, then connect to Bluetooth which doesn’t happen when the device is off, so I turn it on and it says searching, then retry cause nothing happens. Please fix this issue because it’s extremely frustrating to spend 100 dollars on something for the customization of audio settings and it not even work.Version: 2.5.0

How to use app w/out sign upClick the “x” in the top left corner of the Account Creation page in the app to continue without creating an account/signing up. Also, why doesn’t ANC work with only one P3 earbud in? I can open the case and it starts canceling noise IMMEDIATELY, I don’t even have to take out the second earbud. It makes no sense, especially since you have the “Superior Sleep” function, meaning you expect people to be wearing these while in bed, and I don’t know about you, but it kind of hurts when laying on one’s side with an earbud PUNCTURING MY EARDRUM BECAUSE BOTH ARE NECESSARY TO USE THE NOISE CANCELLING! And yes, I hear you now “but why would someone need noise cancellation when one ear is completely unplugged and open to the world of sound?” To that I would retort, “a large sack of cotton or feathers pressed up against one’s head does a pretty good job of PLUGGING up that issue” Anyway, 10/10 otherwise. Would recommend..Version: 2.9.0

Great start then fadedFirst, love the buds - best solution for sleep by far. 5*. The app though is problematic, it gets 2*. Started ok (4*) but recently (now 1*) the company released an update that simply will not load - tried 6 times with different Wi-Fi and buds in and out of charger - each time gets to 99% then fails (with no reason - just fail to load message). In addition, it now launches a “loading music” work stream immediately upon opening, which takes 10 minutes, can’t be stopped, and is pointless (I don’t want anything loaded, but it’s impossible to unselect.). I’ve deleted and reloaded the app a few times, all unchanged. I RECOMMEND NOT USING THE APP - you don’t need it for the buds to work perfectly, and it will save a lot of time and angst..Version: 3.2.0

Won’t work with 2 motion+I just bought 2 motion+ speakers (they sound waaayyy better than my Sony xb31 btw) and this app causes one to cut out about 30% of the time. This app doesn’t work with two linked motion+. The Speakers themselves are the best I’ve heard. Better than Bose, Sony, jbl.. you name it. It’s just this app that needs work. Please fix it soon..Version: 2.3.3

App won’t recognize when earbuds are already connectedPopped the earbuds into my ears, they auto connected. Realized that the ANC is active and I wanted transparency mode - open the app and it says they aren’t connected. Followed the instructions to get the app to recognize them (they work fine other than I can’t change modes) and nothing works - the app won’t recognize them all. According to a brief search, the solution is to completely unpair them (settings>BT>forget this device) and repair them each time the app doesn’t work..Version: 3.0.5

Not compatible with all devicesWaiting for compatibility for the Flare Mini. What’s the point of having certain devices that are compatible while others are not..Version: 2.5.0

Great for changing colors an eqI like how this app lets you change the eq settings and even make a custom one if you want also the color options are you endless I wish they had this app for my Soundcore earbuds only improvement I can suggest is to be able to pair speakers and change the colors on each speaker because I currently have 2 of these that I pair for party’s it’s like surround sound but I’d love to be able to have 1 in chill mode eq and the other in party mode for different rooms but idk good app overall.Version: 2.0.4

Absolute Garbage!!!Will not find nor connect with my Anker Boost. I have tried forgetting and reconnecting and still it could not find my device. Bluetooth off than on. Still no connection. Why make an app if it can’t connect with your own product. Don’t waste your time downloading..Version: 2.6.6

Somewhat disappointedI really was looking forward to the widget. There is no widget and some of the ambient sound aren’t working. Thankfully I found one (birds) that is suitable. Unfortunately, the volume does not increase when I raise the sound of the birds. It’s the same throughout. The other working ambient sounds have variation in volume. Also, there were a few time when the ambient sounds cease to work if I am multitasking on my phone…not every time. It’s hit or miss..Version: 2.9.4

Anker SouncoreEver since the newest update, my Soundcore A10 sleepbuds lose Bluetooth connectivity. One earbud cuts out, then the other, and then they both completely stop working altogether. Before the last update they worked great. Please fix it. The sleepbuds are brand new and worked perfectly, no they are unusable..Version: 3.2.1

Twitters doesn’t work I believe, can’t hear like chimes musicTwitter.Version: 2.1.7

Strange design, missing obvious featuresThis app is strange, and not in a “oh, that's fun!” sense. there are very few clear tap targets, and often things which are tappable look greyed out. in using the app with a newly-purchased Wakey (which is a very impressive device) i find it's impossible to set an alarm which triggers the a connected phone to play a song or playlist, which is disappointing as it's even less functional than Apple's own alarms, which can at least play a single track as an alarm. at least i can keep using this with the Wakey, but i bought it hoping for more functionality than i could get from a regular Bluetooth speaker. maybe a future app update will add this feature? it's also not very iOS-like. it feels more like a web page in an app wrapper to enable mobile use. there's no EQ for the Wakey that i can find, though this isn't such a huge issue as the sound quality is generally excellent. the app does the basics competently, if oddly, but it could use a redesign to make thing clearer and to help it feel like an iOS app..Version: 2.7.2

Alarm soundOne of the down side of having this alarm clock is that you need to connect everytime with your phone to set it also with that you would think that you can put whatever sound you want but you actually only what they gave you in the app.Version: 2.9.4

Headphone Better than App - App no so good and not necessaryEarbuds have proven well. Normal issues where one earbud does not last as long as the other. As for the App, it is not very reliable. Connection is not immediate, often taking several tries. Constantly sticks with ‘Retry’ as it cannot connect even though headphones/earbuds are connected and in full use. Even had times where entire life of earbud is used and app never connects. In all cases, phone is sitting on my desk not more than 6 inches from earbuds. When the app works, there are some cool features but they have rendered themselves useless since just connecting to the app is such an effort. All the updates to the app still have not solved this issue. It does not make sense how this simple Bluetooth connection fails connection of the app while the equipment is working fine. Coding needs to be looked at again and refined..Version: 2.8.5

Earbuds are goodI thought this app would help but it’s a sale gimmick. Typical company. Push the product out with no support. Avoid..Version: 3.2.1

Bug fixes (pas français ça)!Ce sont des mots en anglais. Vous pouvez tout simplement écrire « optimisation… »..Version: 3.2.6

Headphones turn on in charging caseUpdate these headphones before they go in the garbage. Liberty 2 pros just keep turning on for no reason, they are charging in the case and randomly turn on and connect to my Bluetooth.Version: 2.9.9

Please Add This FeatureI hate the voice commands like low battery warning please enable a way to disable the voice warning for battery health or power. I don’t want to hear the robotic noise whilst listening to music it’s annoying. Please Make An option To Disable it. Also The Power On & Off sound too.Version: 3.1.5

Doesn’t detect the earbuds even when they’re connectedThis app has been notorious for detecting my Life P3 even when they’re connected to my iPhone via bluetooth. It keeps saying “no device connected” and and keeps sending me to Bluetooth settings. I’m not able to set the noise cancellation mode without having to Forget the buds via bluetooth and reconnecting..Version: 3.1.6

Add toggles to completely disable your clunky touch controls pleaseThey should just call these buds the “soundcore “accidental input” air pros”… liberty is highly inaccurate. Please add toggles to disable all touch so users can just control from their device..Version: 3.1.8

Useless for TWS SpeakersI have three Soundcore speakers (2x Motion+ and 1x Soundcore3). This app is fine when working with only one speaker but as soon as you put both of your Motion+ speakers into TWS mode, the connection keeps breaking up and switching back and forth between one and two speakers, even though the distance between them are 3 feet. However, close this app and the TWS works perfectly. So, this app is useless and before you suggest it - I have iPhone 14 Pro with up to date iOS..Version: 3.1.6

Problema with BluetoothI bought an IPX7 portable speaker and most of the time I use it to listen to my music, sometimes my wife uses it and connects her phone to the speaker, but when I am using it and she is also at home my phone disconnects and the speaker it starts playing whatever she does on her phone like typing or talking on the phone, sometimes i just fast forward the song and my phone connects again with the speaker but after about 10 seconds it happens again, my phone disconnects and connects her's. I have other Bluetooth speakers and it doesn’t happen with any of them. Is there anything i can do to fix it? I don’t want to get rid of it..Version: 2.9.2

Life Dot 2 NOT SUPPORTEDBummer!.Version: 2.3.1

RubbishJust keeps telling me to pair my headphones when they’re already paired. Even tried forgetting them in my iPhone settings and then pairing them again and yet it still just says the same thing and won’t recognise the headphones. Utterly useless app..Version: 3.0.6


🙂 Soundcore Positive Reviews
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Soundcore works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Soundcore.

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