- 93.1LEGITIMACY SCORE
- 93.6SAFETY SCORE
- 4+CONTENT RATING
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Feit Electric App Complaints & User Negative Comments 2024
Feit Electric app received 99 complaints, negative comments and reviews by users. Have you ever had a bad experience using Feit Electric? Can you share your negative thoughts about feit electric?
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Feit Electric for Negative User Reviews
✓ They reset and it hard to connectI have had this led lights for more than one year and they always disconnect to reset. It’s so random when they disconnect that sometimes I wake up and turn on the lights just to find them blinking (they do that when they are disconnected) and I have to do a switch combination just to adjust them to re connect to the app. The disconnected yesterday morning and I tried reconnecting them to the app but I couldn’t, I don’t get how it took me 1 day and a half to actually get them connected. Either make it easier to connect or don’t have them reset!!.Version: 4.0.2
✓ Problème avec interrupteurMes lumières flash et l’interrupteur ne coupe pas complètement l’électricité car elle reste à peine allumée ! Avez vous une solution car auparavant j’avais des interrupteurs LEVITON et tout était parfait ! Merci.Version: 3.1.4
✓ Not working properlyThe app doesn’t work properly and several times I had to remove the devices and reinstall again..Version: 4.0.0
✓ Schedule doesn’t work too wellThe schedule part doesn’t work very well - cannot change minutes.Version: 2.0.5
✓ Data Harvest DangerThe Good: The packaging of the hardware. The Bad: I purchased the dual outlet outdoor smart plugs with the intention to set them up for my holiday lights and decorations. I have plenty of experience setting up WiFi outlets of many different brands. The software does NOT connect properly even following the instructions exactly. Then if you attempt to troubleshoot you find typos and English errors in the text which is immediately disconcerting. Then when you read the privacy policy... The Ugly: Your face after you read the privacy policy. Here is a DIRECT QUOTE: “Feit Electric collects general and non-public personal information.” What is “non-public personal information” you ask? Well, allow me to elaborate what it discloses in their own policy. “Non-public personal information may include WITHOUT LIMITATION: name; address; phone number; email address; credit card number; account information; VOTING BEHAVIOR; SPENDING PATTERNS; and individual tastes and preferences.” Oh and it doesn’t end there... “Non-public personal information is any...information...that is proprietary or identifies or can be used to identify, contact or locate you or someone at your business.” Oh and you do NOT have any option to opt out. The Summary: HOLY CARP! I’m no conspiracy theorist by far but this made in China product is going right back to Costco and this app is getting deleted immediately!.Version: 3.1.3
✓ Working issues…I have the color changing lights, lots of color options, effects and whatnot, all controlled through an app can be so convenient…except when it’s not. Per example, the app will tell me the light is “unavailable” even when on full Wi-Fi and my Bluetooth is on, right next to the device, so if god forbid I had red mood lighting on, if I need to change it to white to see better, I am unable to. Furthermore, there are times I’ll turn the lights on and they decide to flash from on to off every second like a strobe effect (I’ve tried turning the switch on and off), which can’t be safe at all for people with conditions like epilepsy, even though there’s already a strobe effect in the app. Grateful for the product, it makes watching movies or vibing to music nice, but the issues are absolutely inconvenient to every day life and make navigating my place (a lower level with not much natural light) challenging..Version: 4.0.3
✓ Started good but now it’s annoyingI don’t know if the app is the issue or if it’s the physical light bulbs, but the lights sometimes work how they are suppose to. I also have Alexa paired with the this app. I command Alexa to turn off or on the lights and it is very inconsistent. I have tried to delete the light bulbs off the app and reset them and it’s very difficult to add the lights again. I’ve sometimes spend more than an hour trying to reconnect one light bulb to the app. I don’t know what happens once they are added but suddenly the lights stop responding to commands from Alexa or physical commands from this app. I am to the point where I’m deciding to just get rid of the light bulbs and try a different brand. Also, I have even reset my wifi to see if that’s the issue but it is not. At this point I think it’s something in the software but all of my bulbs are up to date so I don’t know..Version: 4.0.3
✓ It’s not buying again!I got the LED lights for Christmas, they worked very well but the stick lasted for only a week. It was also so hard to connect the lights to the app, you would have to sit for 2min or more with rapidly flashing lights(not safe as it can be a trigger) i was fine with it the first time but then it kept making me reconnect the lights i had to sit for months waiting so i could try to connect them again. This i asked for help in the app the first time for help connect them about the middle of last year. They said to try to get new ones with a remote from them, however i am not gonna spend my money on that if i have only had them for a year- i reached out for help again because part of my lights are going out and are not connecting it has been awhile and i have still got no response not buying for this company again..Version: 3.1.6
✓ Need totally rewrittenI have the WiFi camera floodlights installed on the eave of my backyard, 10 foot high! It’s acting up and I have to reset it. The problem arises: dangling 10 foot high, I have to make sure not dropping/loosing 2 super small screws holding a small plate to access the reset button behind the “gate”! It should be designed better than that! AND the app is rediculous! The “alarm” messages list the most recent events first. It’s perfect BUT it’s just a still snapshot, to get the video I have to get into “Playback” selection and it lists by “TIME”. To see the current one I have to scroll way down to the end of the list! Another problem of the app is the “Motion” selection. It uses a weird way to activate the detect zones. There is NO picture of the area to identify the zone as other companies do! I have no idea where are the “detected zones”. Then I CANNOT back out by clicking the left arrow !! I have an iPhone 12 Max Pro!.Version: 3.0.9
✓ Garbage companyThey had bulb with Bluetooth connectivity. App that worked. Not app doesn't work once apple updated ios and these guys didn't update app. Shows how well they care about customers that rely on it..Version: 3.0.9
✓ Overall Nice but could be a lot betterI really do not get a great picture that you could zoom in and get a good picture of someone’s face. Over 2022 Summer there was actually a highly organized team of 10 people going through our neighborhood checking car doors. Our camera did pick them up as they attempted our car doors but the picture was not high quality. A second issue that I have had more recently is that if I click to expand the image to full screen, it simply zooms in to the left side of the screen and the picture remains the same size and does not go to a landscaped picture. I have tried reformatting, shutting the power to the light off for 30 minutes, deleting and reinstalling the app, and also reformatting the drive. None of those things worked. I did send a not to Tech support but they have not been helpful so far. I wanted to buy more cameras for the different sides of the house but I think I might try some different brands. These things are notch cheap either. So I am disappointed at this point.Version: 4.0.2
✓ Apple Watch app defectiveEvery night before going to sleep I activate my Apple Watch (series 8 45mm) Feit electric app to check on the lights and turn on and off the appropriate ones. However, I always get the same message: “add a device using the “Feit electric app in your iPhone”. I already have them all added on my iPhone. I have to alway go get my iPhone and open the app. It is only there that the devises appear on the Apple Watch… what’s the point of having the watch app, if I’m forced to go to the iPhone app to get the devices working on my watch…?.Version: 4.0.3
✓ Group function doesn’t workGot 4 bulbs and when I group them nothing works. No point using them.Version: 4.1.5
✓ HmmmmBulbs seem OK but setting them up was very difficult and had to use AP mode which was a struggle to initialise. The on/off function (tapping the bulb icon) does not seem to work and just takes you to the settings menu. Not being able to turn the bulb on and off makes them pretty useless..Version: 1.5.3
✓ App shows devices ON while they are OFF. Automation stopped workingI have installed and been using Feit Electric smart devices for last 6 months with fairly good experience. I have 20 smart dimmers and multiple smart plug outlets. For about a week, since March 13th, the Feit app for iOS started acting weird. The biggest issue is with the app showing smart devices ON while they are actually OFF, when you pull screen down to refresh, it changes status for some devices, but it is never correct. What’s more annoying - I have created automation for exterior and interior night modes, that should turn ON lights at sunset and turn OFF at sunrise. It worked pretty good for last 6 months and stopped working correctly in last 6 days. I tried to reset devices and connect them back again with no luck. It is definitely something wrong with your Feit server. I read also other bad reviews on Apple AppStore about same issues from other users. How you can help me to fix the issue? If not fixable I will return all devices to Costco. Please advise. Thank you. Update as of March 24th: Looks like developer reads reviews and comments. After more than a week of malfunctioning, the app was updated and all seems to be working fine back again..Version: 4.0.0
✓ Alerts glitch outWhenever I get a notification that there is activity I open it and all works, but when I hit the back arrow button it takes me back one bags the. I hit back again so I can access the camera view but instead it takes me to the alerts again. It’ll do it 7-10 in a row before finally bringing me back to the Home Screen so I can access the camera. What is there’s N emergency? I literally can’t access the live camera view because I’m trapped in the app hitting the back button. A “home” button or “live view” button that is accessible at all times would be fantastic. I’m about to delete the app and return the camera. It’s all very glitchy. The video will run and pause all the time. My ring camera never does that..Version: 4.0.3
✓ Groups not working on appI recently bought four light globe pack and set it up in a single room. On the app i have added all light globes which are working fine individually. Issue arises when i included them in a group to control them all together. the Group control doesn’t work and i have to go back and forth to the single globe screens and adjust the lighting individually. The functionality is broken apparently in the app where the group functioning does not supercede the individual controls. Pleae nothe that i have already performed troubleshooting including resetting the app, devices, adding devices from scratch and making group, even router resetting, confirmed OS updated. It is very frustrating and annoying because i have to control the lights individually and it seems to be similer to as if i am using simple globes and extra mobey paid for being “SMART’ is not worth it.Version: 4.0.3
✓ ProgrammationLe pire système jamais connu Très difficile à programmer Aucune logique Ne fonctionne pas car allume sans qu’il soit programmé et efface les apparreils!!!! DO NOT BUY The worst application I have ever seen Unfortunatly I cannot put less than one star Very hard to set a logical program for a light Light comes on without any program setting Switches dissppear from your application.Version: 4.0.3
✓ Constantly frustrating and clunkyThe app is very unhelpful and clunky to use. Clicking into menus and settings takes holding your finger down just right to make sure you go to settings vs turning off your light. You can no longer make device groups due to the most recent update. Every time our internet goes out we have problems with our lights and often have to completely reconnect them. Sometimes there are communication errors between the app and the bulbs. It will take dozens of attempts to change a lights color or brightness until it actually executes. Also if you want to pick a bulb color it’s a guessing game hitting in a circle palette or you choose from 6 or so basic colors. It would be nice to have more customization in this app over all and more control. The app is not user friendly and it’s clunky, frustrating, and a hassle to use. Changing my light settings genuinely makes me depressed. I wonder and wish that each developer would take at least 10 of these home and use them for the next two months and test out the app with their family. I would say that’s way more helpful to show it’s severe lacking than any of us can detail..Version: 3.0.8
✓ Extremely Poor Customer SupportI have purchased 7 or 8 of Feit WiFi devices from Costco but have only installed 4 of them because 2 or the initial 4 devices failed within a few months after installation. One it the first two devices I purchased had an initial problem & I called Feit’s phone customer Support & they were extremely helpful in resolving the issue. After purchasing some additional devices (more WiFi bulbs & two external motion activated floodlights with cameras) I encountered another problem but Feit had discontinued their phone Customer Support & only took customer issues through their app. I reported my problems via the app & never heard anything back so I have not even bothered to install the other Feit devices I have. I reported these issues & the lack of Customer Support to Costco Corporate Offices & still have had not response from Feit about my issues. I would NOT recommend this company or their devices due to their product failures & even more so for their complete lack of Customer Support..Version: 4.0.3
✓ Great product, worst AppThese remote plugs are great and a major convenience during the holidays. We can turn all our different lights on and off throughout the house from our phones. However, enabling additional phones (from second one on) requires registering an account in the ALL the phones separately. This alone is problem enough, but after having used them last year and since upgrading the iOS wiped out the account login info. This requires re-registering, but when use enter your previous email you get an already updated in use message and NO WAY to continue beyond that point. No “forgot password” link or any other way forward. We had to use old alternate emails. This is totally unacceptable. We all upgrade our iOS’s or entire phones. Please fix this. Keychain does Not store the login info. I couldn’t even find a new login link if I had the password! Just a “complete the registration “ page.Version: 4.0.3
✓ Junk, complete junkApp like their “smart” products are pure junk.Version: 3.0.4
✓ UnreliableThe app will no longer connect when not at home. It also won't take a new schedule when updated. This app sucks.Version: 3.0.4
✓ Buggy software makes entire system a huge painEvery two weeks (randomly) our 6” color tunable can lights will “forget” they’ve been assigned and added to our network/app, so we go to turn them on and they blink like crazy indicating they’re in pairing mode, and there is NO WAY to stop this without adding them again through the app. The kicker is, you open the app, and it knows the devices are there with the right names and everything from initial setup, but it has to sit there for 30 seconds or so per light to add it back to the network again to stop the blinking and allow control again. So frustrating it makes the benefits of the system not worth it because of how frequently it happens, to the point that I want to take them out and put in standard non-smart lights. Been over a year and no updates, doesn’t give me confidence it will be rectified..Version: 4.0.2
✓ FrustratingWhat a waste of time, money and effort. I have two useless blinking lights. It won’t sync with the app..Version: 3.1.4
✓ Constantly crashingTitle says it all..Version: 4.0.0
✓ Good and badI bought these bulbs to have more control over some of the lights in my house. I wanted to be able to change colors, intensity, and set schedules. The bulbs and app do that pretty well. The system is also pretty bad. The process of pairing is… annoying, and has to be done a lot more frequently than I’d like. Accidentally turn of your bulb via a light switch? Your living room might turn into a rave for the next 15 minutes while your bulbs pair back up with your wifi network. Update your app? Oops all of a sudden your phone/app has lost every bit of information about your lighting set up and you have to pair every light in your house all over again. See you in an hour! Is it too much to ask for this to just work consistently? I really question if the benefits are worth the hassle..Version: 4.0.3
✓ Issues for improvementBought a 3 pack at Costco and now that I finally got them setup I’m having issues with 1 of them in particular. I live in a 1600 sq ft house with drywall - not plaster, and my router is approximately 25’ from one unit that 99% of the time says it’s “offline”. I’ve followed the suggestions listed and still have the issue. If I turn the space heater on by pushing the button on the unit it switches on ok. Another issue is the app, besides being extremely plain and boring looking, its almost impossible to read because the background is white and the text is light gray, so there is very little contrast for this 60+ year old to be able to read it. (Probably designed by a 20 year old with 20-15 vision) I checked thinking maybe there’s a way to customize it by changing the background and text colors to make it more pleasing to the eye and make it easier to read, but can’t find where that’s an option..Version: 3.1.4
✓ What’s the point?I was hesitant to get another smart switch app. Both TP-link and CE smart work great with Google. My issue was CE smart not being recognized by IFTTT. This one isn’t either! Only got it because it was on sale @ Costco but considering the bad reviews it is going back!.Version: 3.0.2
✓ Poor performance on iPhone 14 proApp appears to have issues on iPhone14pro. Full screen camera view (rotation to landscape view) does not work properly. Picture is not fully viewable and moves to the left lower corner, rest of the screen is black. App is freezing and in order to get back to all other function, app has to be closed and restarted. Seems that app is not properly configured to function as expected on iPhone 14 pro. Really hope that developers will fix this issue soon! Otherwise this App is not worth being used, too many bugs..Version: 4.1.1
✓ Problems with AlexaBought this for use with Alexa. Can not connect despite following instructions to the letter. Works fine on the Feit app. But can’t use with Alexa. Company is based in US so no phone to connect with customer support. Have emailed the company but still waiting. Now stuck with bulbs don’t want..Version: 1.6.4
✓ Terrible app and product!The app is horrible! Poor directions and very disfunctional! I have several smart devices and this is the only one that requires a 2.4 GHz connection. I was on the first screen that is saying to connect to 2.4 GHz - I tried everything to see why it wasn’t connecting…. It wasn’t even trying! Turns out that it is the first SLIDE and you have to slide sideways, which then appears to give you continuing instructions for set-up, but it’s not actually setting it up!!! When I finally get past the last slide, it THEN gets to the set-up. It didn’t get any better after that. I had a lot of trouble just getting it connected to my WiFi. Turns out, you have to enter the WiFi password at the bottom of the page - but it doesn’t REQUIRE IT and lets you continue on without it, then simply doesn’t work! Extremely frustrating! I have Smart devices set-up all over my home - no issues until Feit! This is a dumb device! I will never buy Feit again!!!.Version: 3.1.6
✓ Buy a smart switch instead.Bought a smart lightbulb and wouldn’t connect with wifi. Absolute trash. Smart switch took less than 30 seconds to hook up instead..Version: 4.0.3
✓ Dimmers issues: buzzing, can’t go to 100% trough the app.,Review field is with white font and j can see, what im writing. Needs to be fixed.Version: 3.0.8
✓ Needs an updateThe app works well and has lots of features that make it highly useful and functional, however it hasn’t been updated in seven months and is very slow. I often make different combinations of colors on it in the effects category on my LEDs and it takes sometimes more than ten tries to get it to actually do the commands I give it. It’s very slow and sometimes takes forever to respond and reloading it doesn’t help. I’ve tried uninstalling and reinstalling and it hasn’t improved, it’s very slow and takes a lot of effort to do the simplest commands. If there could be an update to speed the app up and improve the response to commands so it’s not a struggle to set up cool patterns, that would be a huge help. Thank you for your time!.Version: 4.0.3
✓ Worst product everWe bought the dimmers from Costco. This is the 3rd pack we have bought. They constantly go offline and pulse the lights. Would not recommend.Version: 3.0.4
✓ ImprovementWhen on all dimmers please show the % without having to go to list. Have a numeric scale option so it’s just not by the bar scale..Version: 4.0.2
✓ Hardware sucksLed lights flicker even at 100% Change the brightness and stops but next time you turn the lights on they flicker at the new intensity. When turned off led lights still have a dim glow. Not completely off..Version: 3.1.3
✓ CrapHaving Problems with one of the twin pack, seems to forget that it’s connected to the WiFi, if it’s been turned off at the wall. Don’t waste your money Also they want mobile numbers etc to join the service..Version: 1.5.1
✓ Scheduling brokenApp was great, but can no longer change the minutes on the scheduler. Please fix!.Version: 2.0.5
✓ Major power outageWe’ve had a major power outage (5hours) and I’m out of the country so am unable to do anything. Via my home security cameras I can now see that all my bulbs are now flashing and telling the whole world I am not at home!! I am not back for 3 days which makes if even worse as I can do nothing whilst I am away. I sent a contact message to Feit some time ago about this problem and received no reply so right now I am pretty angry with a Feit..Version: 1.6.9
✓ Hard to read the textGood app, would be 4/5 if I could read the text more easily. For the scheduling, they use a tiny font that’s light gray on a lighter gray background. Why??? Please increase the size and contrast. My iPhone contrast is already enhanced, but it’s still difficult to read. The app would be 5/5 if for the scheduling I could choose sunrise and sunset and an +/- offset time in minutes, plus have a random time within some chosen range of minutes. I have dumb wall timers that do those things. The schedules I have to make various lights go on and off at seemingly random times, not repeating themselves every day, are obscenely complicated. Having a random time generator would vastly simplify scheduling to help make my vacation house look occupied. Otherwise, I recommend this system. But please, make it easier to read for function’s sake, and tell those people who want light gray font on light gray background to go look at a painting if they want to see pretty things. This needs to be more functional and utilitarian..Version: 3.1.6
✓ Ca dit 4.6 étoiles sur 30 commentaires 63 étoilesN’achète pas ce produit.Version: 3.0.8
✓ WiFi connection issuesOverall, when it’s working, we like this camera/floodlight. Every so often it decides not to like our cable WiFi signal though, and gets dumped off the network. Seems to happen if power goes out or fluctuates. Whenever this happens it is not a simple matter of reconnecting. We have to reset our modem, then bust out the ladder to go up and unscrew the little panel to push the reset button. In the app we need to forget the device, then re-add it all over again. I know which breaker switch powers it, so I could just flip that to reset, but then we need to reset clocks on the same circuit which is annoying. I’ve had to perform this procedure at least 3 times since we’ve owned the unit. Our modem is maybe 15 ft away from the camera, so proximity shouldn’t be the problem. Like I said, it works fine when it’s connected, just wish it would stay that way!.Version: 4.0.0
✓ Does not workWhat else can one say.Version: 4.0.0
✓ Thee absolute most frustrating “smart bulbs” to set up!THEE most frustrating “smart bulbs” to set up on the planet. I follow their set up word for word and just run in a set up loop over and over again (2min “scanning for device” included), to “Could not find the device….. would you like to retry?” Over and over and over! To make matters worse I contact their tech support to get a completely clueless agent who runs me through the same basic set up that has been failing repeatedly and, shortly into the call (most of which the call involved the tech support agent sitting there silently-no “help” what so ever) he legit says to me after sitting there on the phone in silence for 4 minutes and NOT actively assisting me with any other possible ideas, “okay, well Im going now…. (HANGS UP THE PHONE-ending the call on me). THAT is their “tech support staff at Feit Electric!? Sitting there silently on the other end of the line and “Okay Im leaving now, buh bye”!? no follow up or to another agent for any other possible ideas!? Really Feit Electric!?.Version: 3.1.6
✓ Decent app, but...Decent app with basic features but one very useful feature I would love to see is an option to have the switch turn itself off after X minutes. My other smart switches from other manufacturers already have this feature included in their apps. Please add to your as well!.Version: 3.0.4
✓ Unstable!Light management setting are lost and no option to select them on app. Touching and sliding the icon produsse nothing just on or off.Version: 4.1.1
✓ Does not work with google homeBe wary, it does not connect with google home.Version: 2.0.5
✓ TrashNo Apple home kit, this is trash.Version: 3.0.4
✓ PLEASE READ, CREATORSo i have had no access to my phone for about a week and i just got on the app to turn my light off. i get on and see “feit floodlight”. i have never purchased a floodlight from feit. i checked the footage that it has said it had caught and it is DEFINITELY NOT my house. i don’t know if someone logged onto my account and added their floodlight or what. someone please get back to me ASAP because there’s no way for me to remove this device from my account whatsoever. another reason i’m giving 2 stars is because sometimes my light bulb disconnects from my phone and will start flashing. i’ve had to disconnect and restart the whole process multiple times but for some reason when i try to disconnect that random floodlight, it won’t let me. other times it just won’t let me control the light from my phone like turn it on and off. i personally wouldn’t recommend getting a light bulb or this app. it’s just a pain to work with and a waste of time for me. if any workers read this, please respond. i don’t like having the feeling of “oh some random floodlight is connected to MY account that i MYSELF has made”.Version: 4.0.3
✓ Watch app doesn’t workDespite logging out and logging in repeatedly on the iPhone app, I cannot see any of my lights or smart scenes on my watch. This used to work well but on recent updates the watch app has become useless. Please fix..Version: 4.1.5
✓ Group function is not workingI’ve created a group with 3 bulbs, but I cannot operate the bulbs in group. I can only operate them individually now. The group menu shown in my screen is action_more, group_create, group_del_title, group_no_device_manage, action_cancel etc. They are all the names for the developer. How can you develop a app like this? It’s totally unacceptable..Version: 4.0.2
✓ Useless appStupid app, not working probably, wasted money and time for setting up..Version: 4.1.1
✓ UTTER GARAGEDo not bother buying these. Waste of time and money. My candles with filters did a better job..Version: 4.1.1
✓ A Feit worse than deathSet up the single bulb in living room and enjoyed my new light for a while. Then the app loses the connection and to get it working again is counter intuitive. They want you to sign up for this that and the other - getting more and more info about friends and family etc. When all I want to do is turn the light on and alter the brightness. Avoid like the plague. More trouble than it’s worth..Version: 3.0.3
✓ Waisted money for this smart lightsI have four lights added they work fine but now they not working just blinking and try to reset and add and always failed to add what a waste of money.Version: 4.1.5
✓ ConnectJust a few times has it stayed connected, I have to keep taking out the plug to try and reset it. Sort it out..Version: 4.0.3
✓ Bad. Just bad.Originally, set up was fine. Got things up and running pretty quickly. I don’t know if it was an update or what, but now the app is useless. The schedule I had in place (all I have is one device, an outside light on my garage) disappeared, and I had to create it again. Saved it. Worked once, and then it just stopped. I went into the app, and the schedule — the only one I have — was grayed out. I had to go in and save it again. Worked once or twice, but again it stopped randomly. This has happened over and over now, and it’s unsafe. It’s just ridiculous. Just now I noticed that, once again, the light wasn’t on when it should have been. Sure enough, the schedule was again grayed out. Had to open it and save it again. Who knows if the light will turn off in the morning like it’s supposed to. I have no faith that it will work..Version: 3.0.9
✓ Good app but missing feature for Apple WatchI like the Apple Watch version of the app that lets you execute shortcuts and control, smart dimmer switches and more but the only thing it doesn’t let you control is the brightness there’s no option which I know it’s possible please bring this to the Apple Watch.Version: 4.0.3
✓ Schedule Won’t WorkThe bulbs are great however setting a schedule has been nothing but a pain..it just will not work. Keeps throwing up an error and despite contacting customer services via the app and email I have had no response from them which is very poor considering the price of these bulbs. Very disappointed.Version: 1.5.1
✓ Worst device everDon’t waste your money support is nonexistent and the device never connects buy something else.Version: 4.1.1
✓ Remove a deviceInstructions say access device control page but do not instruct you how to find it.Version: 3.0.9
✓ ImprovingHave been using the app for over a year now and it’s gone from nearly worthless to tolerable. UI is still a mess, and when things change there is no way of knowing. Maybe some release note pop-ups might help? some features are poorly labeled and/or hidden… for example I have been waiting for a simulated sunrise/sunset feature forever. Literally just 10 minutes ago I triple-checked and I found that the basic lightbulb has a buried command called “circadian rhythm” that seems like it might do what I want… when did it show up? Who knows? And I have to set it bulb by bulb. I get tier 0 feature releases guys but come on, you are selling the bulbs by the pack in warehouse clubs. Last major gripe is STILL NO DARK MODE SUPPORT. I don’t have a smart speaker in the bedroom for privacy, so I have to use the app to turn off the nightlight function. All apps should really respect system settings if only for accessibility reasons..Version: 4.0.3
✓ Do Not Waste Your Time or MoneyThis app is confusing and does not work well. I bought some smart bulbs from this brand hoping to avoid the much more expensive LG or Samsung versions, but I shouldn’t have skimped out. Nothing about this app is intuitive. The main reason I bought these lightbulbs was to have lights on a timer that helped me to wake up. The way to do this in this app is through a strange “if/then” system that seems to be wholly ineffective and redundant. It’s been months since my lightbulbs turned on at the correct time OR on the correct color no matter how many times I reset. In fact, if I leave the power source to the lamps these bulbs are in on during the night/day, they turn off and ON AT RANDOM TIMES throughout the day. Many times the bulbs do not connect via Bluetooth at all. If you still have your receipt, return these bulbs wherever you bought them from and save yourself the massive headache..Version: 4.0.2
✓ ScheduleCannot alter minutes in schedule settings.Version: 2.0.5
✓ Has potentialI had difficulty setting up the plugs. One set up seamlessly but the other kept having issues. Finally got them up and running. I like a lot of the app features but of all the “smart” devices and apps I’ve used, this one is the least simple. Setting up automation (timers for on/off) is really not as streamlined as it should be. I’ve also experienced the same glitch as the other reviewer stated, on random occasions the automation doesn’t work. The app will show the action in the history when it didn’t actually trigger the action. Specifically, it will say the device turned off, but it didn’t. All in all I don’t dislike it. If I were to buy another I would likely consider a simpler option but don’t dislike it enough to return it..Version: 3.1.6
✓ Doesn’t work properlyThis app is a mess. I will be asking Apple to take it down as it looks faulty. As other reviewers have said, the titles are not showing properly, so it’s unclear what section you’re on or what you’re supposed to do. most of the app functions don’t work properly such as the groups - you can’t even edit or remove conditions for scenes. How on earth has this half baked buggy software been deployed live? Jesus!.Version: 4.0.3
✓ Frustrating is an understatementFantastic on the odd occasion that the pair/stay online/ work! Such a shame that for no reason they fail multiple times a week. So you end up with an unwanted disco light at random times as they keep flashing..Version: 1.6.9
✓ Awful ProductLights all set up fine and work well with Alexa. Problem is that they flicker when not turned on. This is really annoying in the middle of the night. I will be returning for a refund.Version: 4.0.3
✓ Waste of money.My mother bought me LED alights for christmas. Sourced by Feit Electric, which by the way are a waste of ur time and money. I read the instructions very CLEARLY, yet they where still UNCLEAR. "Cut to length ONLY on the line or solder pads NEXT to the scissor markings on strip light, where the copper or silver metal is visible." I done this, very precisely, do they work. No. So this is a waste of your money and time. Do not recommend the hassle, my walls now have shredded pain as i had to RIP them off because they DIDNT WORK. Thanks for reading. Have a pleasent day, afternoon or night. Goodbye!.Version: 4.0.3
✓ Sharing devicesPlease add function where I can use multiple devices on the same account in addition of SHARING devices so that I don’t have to open two different accounts..Version: 3.1.4
✓ Utter garbage helpLights work fine but not possible to connect to Alexa even though the skills confirmed pairing. This is where the problem starts sent problems to FEIT electric one reply asking for more information but nothing else it’s like as though they don’t care.Version: 1.6.9
✓ Constant freezing appThis app is quite frankly useless. Always freezing and crashing. You have to close it down and reopen to turn two different lights on or off, EVERYTIME..Version: 4.1.1
✓ No longer connectsBeen using the feit color smart lights for about 8month. Never had any issues really besides about once a week the lights would disconnect and I would have to repair them. Which admittedly gets annoying. But a step above the previous lights which was a pain to reconnect. Now for some reason this week all my bulbs in my bedroom, living-room and dining room are no longer able to connect through the app. I have deleted all the lights out of the app and tried to repair them. Failed. Reset my router and tried to repair them. Fail again. Create a new account after un-installing and reinstalling the app put them back in pairing. Failed yet again. Tried from multiple devices. All failed. Too bad they arent home-kit usable or I would try that. Normally I hate leaving bad reviews but to have all 8 bulbs no longer work in all the main rooms is just ridiculous. Wanted to avoid phillips hue bulbs but I guess Ill have to slowly move to them eventually when Im able to since they are so expensive. But they are homekit accessories so thats a big plus for me on apple. But its gonna take time..Version: 4.0.2
✓ Clunky unresponsive difficult to navigateThis product was a very big disappointment I bought theses from Lowe’s and they are just the most frustrating thing on the planet I bought 4 of them for my ceiling fan and I can never get all 4 to connect one is always offline it’s not the same one either it always seems to change around and I try to reconnect but reconnecting with 4 of these things is a nightmare it takes like 3 minutes to connect and by that time you have a headache from the blinking lights (no warning of that’s how you have to set them up on the box real issue that the company should probably fix) and then after messing with the blinking lights I’m stuck with 2 offline this is day 2 of trying to set these up my connection is fine and is 2.4Hz I don’t know if I just got a bad apple or what but this was a terrible experience and I can only hope I get a refund.Version: 3.0.9
✓ Not impressed at all, Super disappointed!!!I was excited to buy a pair of these bulbs initially. Pairing it up was easy. Imagine how quickly my excitement dried up the very next day when the app reported the bulbs as offline even though they were online. Turn them off and on a good few times, explored all options on the app but all to no avail... still showed as offline. I was forced to remove the pairing of both bulbs in the hope that it would pair again. Nope, the app just wasn’t finding them no matter how long it scanned and how long the bulbs were blinking. I’m now saddled with 2 expensive but useless bulbs. So super disappointed!!.Version: 1.5.1
✓ Smart Bulbs: A Costly MistakeThis smart light bulb I bought at Costco is absolute garbage. I purchased six of them, and within less than a year, three have already malfunctioned. They emit insufficient light, have sluggish response times, and frankly, I'd rather spend a fraction of the cost on traditional light bulbs..Version: 4.1.1
✓ Bad Application Unstable ServiceThe bulbs themselves are fine and generally work as advertised. However the mobile app and the backend service are really unstable. The app keeps losing my account details forcing me to re-enter them and the service has lost my account completely four times in 6 months forcing me to re-register and configure the lights all over again each time. So frustrated..Version: 1.6.4
✓ Worst dimmers and people who work thereI’m a professional electrician, used hundreds different brands of dimmers before. We purchased a big amount of this product for another custom home and that was the Biggest Mistake! If you have one or two devices it may work ok, but when you have sets of 3-5 3way switches it’s DISASTER! While you’re dimming one area it makes another to flicker, glitch and gets stuck.. When I contacted technical support instead of listening, trying to understand the issue in order to fix the bug in future (like proper companies do) they acted disrespectful and rude. In result we replace it with another brand, dump these crap in a garbage bin and will never use any of their products again!.Version: 3.1.5
✓ GarbageEvery so often (usually at the worst time) these bulbs disconnect then it takes 10 minutes to set them up again/register, until next time. However when it happens again I’ll take great delight smashing these bulbs, never to be bought again!.Version: 2.0.5
✓ Had to reset bulbs 3 times since ver 3.0.6After installing version 3.0.6 (and later) of this app, my smart bulbs have gotten disconnected and needed to be reset multiple times. They only seem to work for a few days now before they disconnect. I’ve had them for well over a year and they never needed to be reset before. The Feit app is unintuitive and can conflict with Alexa because they have some of the same features. I learned this the hard way. My smart bulbs got disconnected from my WiFi when version 3.0.6 rolled out, and I had to set them up again, so I only did the bare minimum in the Feit app and used Alexa to do everything else. This fixed a lot of quirky little issues I had before. You only need this app to set up the Feit devices initially. Just use the Alexa app (or another virtual assistant) to set up groups, adjust brightness and color, and automate the lights to turn on at sunset or at specific times, etc..Version: 3.0.8
✓ Very good, but could be great.We recently bought a pair of manageable LED bulbs and are very happy with them. Straightforward to set up and then share control across a number of IOS devices in our family. Being able to schedule when the turn on and off is a good feature, this could be improved further by being able to set the brightness and colour that the bulbs switch on to at the scheduled time. We will be buying more in the near future to add to other areas of our home. It would be great if they could be controlled by the HomeKit app, to save having to jump between apps for different devices..Version: 1.5.1
✓ GlitchyThe light switches are glitching when using the app the adjust them. Sometimes the switch will randomly say it’s offline..Version: 4.0.0
✓ FlickerApp works great, light switches flicker all the time.Version: 3.1.6
✓ WifiPoor settings to change WiFi. This thing is ticking me off.Version: 3.0.4
✓ Group functionality does not workI used to like this app and used it a lot to control the light bulbs, but Group functionality doesn’t work anymore! Please fix it..Version: 4.0.3
✓ Inconsistent & totally non-intuitiveTrying to create “scenes” is most confusing & frustrating. When you finally do hit on the proper screens & set up a schedule, you hope it remains. For several months I had a perfect schedule set up & was able to control my lights using Alexa. Then for some reason - perhaps a brief power blip or an IOS upgrade - all the set up schedules disappeared & the lights were “not responding” or “offline” when using Alexa voice commands. After resetting the schedules 3 times in the last 5 days, the lights randomly switched on at 6:15 am & the schedules set up have disappeared from the app The Help section is useless & Feedback requires you to upload a picture before you can proceed to explain the issue - a picture of what?! the lightbulb?! Terrible! What seemed to be a great & convenient solution to light control has become a frustration. I have never had an issue with the Kasa system, but I don’t have enough convenient outlets for all of the devices - Feit bulbs would have been the solution..Version: 4.0.3
✓ Problem with AppIt worked amazing for the first year. But now the app doesn’t allow you to change the “smart scenes”. When changing the time for switching on or off the app gives an error saying “background illegal” and the option given is “confirm “ which does not do anything and I am unable to change the time. The only way around is to delete all the smart scenes and set up from scratch which is a waste of time. Can a developer please fix this issue on the alp. Thanks.Version: 4.1.1
✓ Complete FailI’ve had my cameras for over a year. About six months ago I lost one of my cameras and have been unable to get it back online. Still six months later. There’s no phone number listed online to call customer service or to troubleshoot anything. You have to go through an email and you have to wait for them to actually read the email and choose if they’re going to respond then when they do they still don’t give you any offerings to help you or give you a phone number to be able to get you back online. I’ve troubleshot every single way I could think of online and through their troubleshooting page and nothing will work. I even went and bought a brand new camera and tried to get it connected onto my network and mind you there’s still one connected to the network and it will not work when the cameras did work, they worked fine and I was happy with them but once you lose a camera, good luck getting it back and good luck getting anybody to help you..Version: 4.0.3
✓ App, as other stated, not so good.First off, the reviews are for not only the Feit app, but bulbs, cameras, outlets and Costco bananas. I’ve read a few dozen reviews and with all the 1-2 star reviews (seems to be almost a third), I don’t understand how this gets an average over four stars?!? Okay, this is my issue: the app is not user friendly! I am using it with the Feit Smart Plugs (two pack from Costco). I’ve have set up LOTS of smart devices. I am a firefighter and the station officer for my fire department so I’ve purchased smart devices and set them up to a level that our least engaged members can figure out (well not all). This app is confusing at best when setting up an automated schedule. The nomenclature is not what the average person would use making it LOTS of trial and error to get it correct. What… read the instructions you say? Even worse. All I want to do is set up a daily on and off schedule- why should that be so difficult? I’ll tell you why, because they add so many gimmicks that take priority over the most common task and they kick you into screens that you have to press every radio button and “next” screen only to be more confused when you started. Took me 93 minutes and 12 seconds to get this figured out. Should of only taken me 6 minute and 30 seconds. And I’m still doubtful it will fulfill my needs. What happened to the good ole days when men were men and sheep ran scared?.Version: 3.1.4
✓ Some things that could be improvedThe switches cause the lights to flicker at all intensities The switch cannot be set to full intensity . Set the switch to 100% and then push the plus / up switch and the lights get brighter.Version: 4.0.3
✓ Siri - not so greatThe smart plugs themselves are great. Easy to connect to my WiFi network and set timers on my Apple phone. Christmas Tree lights come on and go off each night. Household lamps doing the same. But being able to tell Siri to turn them on or off outside the schedule is a beating. You have to set up “scenes” and “shortcuts” or some kinda work around like that. I read the 20 or so instruction steps and tried to figure it out. Got one to work. Luck. No go on the other two in the 3-Pack. Looks like it’s much easier with Alexa and Google but no so much for an iPhone. Figure out how to make that simple or at least simplify the instructions so a novice like me can make it work, 3 for 3, and you got yourself a great product. As it is, I’ll buy an “iPhone Friendly” device for my next set of smart plugs..Version: 3.1.5
✓ Think it’s got worse.Originally the groups for my 3 bulbs (bought from Costco) never worked. But now the app doesn’t even show the correct status of the bulb (ie on or off) until you refresh the page in the app. The bulbs themselves seem fine, but the app is awful..Version: 4.1.1
✓ Dark mode please!! And better scheduling!While the bulbs are ok. Decent RGB colors, though some colors don’t come through as strong because they aren’t bright enough to compensate for the saturation. Dealing with them for a couple years now. I’ve had to delete and re-add the bulbs back half a dozen times. 3 major issues for me. 1) no dark mode in the app! Nothing worse then having to open the app at night at be blinded by all that white! Get with the times, all white GUIs are terrible!! 2) scheduling seems to depend on whether connected to the internet or not. When there is a weak signal, the bulb doesn’t get the command. I don’t get notified of this, and I find out 9 hours later when I come home and my lights are still on. Frustrating!! Why can’t the bulb sync the time and the schedule? Then it didn’t need the Internet to tell it to turn on or off. 3) Alexa has a hard time finding the connection to the bulbs at completely random times. Particularly one that is only 2 ft from Alexa and 8ft to the WiFi router. It makes no sense! Wife just turns the lamp off, with the switch, then all my automation is pointless. Again frustrating. This was a Black Friday deal from the wife. At least now I know what to look for in a competitors product reviews..Version: 3.1.4
✓ New Product User/Initial thoughtsWe just received the smart plugs from Costco, which I ordered online versus store based on helpful user reviews. I was impressed by the ease of setting up and installing, but am a little surprised and a bit bummed that it only supports a 2.4GHz network. This is plain as day right on the packaging I didn’t read the fine print prior to purchasing. The issue is that we have is that (for our home network) the location of the plug results in pretty poor signal strength on the required 2.4GHz network and won’t connect to our mesh network which I set up and prefer to use. The app requires that the device be on the same network as the unit, and you must be on that network before launching app (similar to Sonos devices) So a bit frustrating that this will require to change network each time before launching app in order to use. All that aside, we were up and running quickly, app interface easy to understand and straight forward. Also quickly set up daily schedule (automation) and tested the timer function. All works fine. Only gripe again is that only supports limited network bandwidth, would be much happier with this product if it supported more. Not sure if a keeper and definitely will not expand to other devices such as bulbs/others if also handcuffed to bad 2.4GHz limitation..Version: 4.0.0
✓ Room for app improvement.The bulbs are pretty good. A lot brighter than I thought they would be. I think the only downside would be the apps interface and features. The list that houses the bulbs in ‘Home’ could list them on the left, with a setting for that bulb on the right like so: Lamp Options Hallway Options Frontroom Options Instead you have to press and hold the bulb for a couple seconds, it’s just so long winded. Another weak point is the schedule program. I tend to have the hallway light on when it starts going dark and all night I leave it on a soft purple at 5% just enough to illuminate the hallway so the light doesn’t blind you and wake you up if your going to the bathroom. It would be nice to incorporate the light colour and intensity in the programming schedule so I can set it up once and not have to go through that long winded button press to change the colour every night and day, like so: Bulb On time/off time Color/brightness Lamp 4pm 9pm. Warm. 40% This would make the app far more usable and may contribute to sales. Would I recommend these bulbs? Yes. I think I would. It would be nice to see the integration on HomeKit for iOS though..Version: 1.5.1
✓ App pull down refresh doesn’t workWhen I press and pull down to refresh my dimmer switch status in the My Home tab, it shows all my switches are off even though they are all on, don’t know why. As a result, I can’t tell if my lights are actually on or off when I am not home. Kind of annoying..Version: 3.1.6
✓ Disappointed & FrustratedHave 9 bulbs connected in various locations in my home. Presently 3 are offline and unable to reconnect. Nor will these three turn on or off via the light switch. Funny thing of those, one still follows the on and off schedule, but I can’t access it manually. Frustrating. The bulbs that work, work. The bulbs that don’t work will no longer connect, won’t enter the pairing mode, and won’t turn on via the light switch. Solution for the 33% not working, ohh and the one brand new unused (40% problematic) back to Costco for the refunds. Maybe if enough of the problem bulbs are retailer returned, it will get someone’s attention. Upgrade or fix the app, end user consumers like me have wasted time and money. I’ll skip any comments on the help guide that indicated “energize” the bulb. Geez the wording should have been turn on or switch on the bulb. (For a moment, thinking I had to call Captain Kirk of the USS Enterprise)..Version: 4.0.3
🙂 Feit Electric Positive Reviews
Feit Electric works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Feit Electric.
⛔ Feit Electric Problems
