BPme: BP & Amoco Gas Rewards App Negative ReviewsBP North America

BPme: BP & Amoco Gas Rewards Negative Reviews

4.6
4.69625 star

Total 33 Negative Reviews

BPme: BP & Amoco Gas Rewards App Complaints & User Negative Comments 2024

BPme: BP & Amoco Gas Rewards app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using BPme: BP & Amoco Gas Rewards? Can you share your negative thoughts about bpme: bp & amoco gas rewards?

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BPme: BP & Amoco Gas Rewards for Negative User Reviews

Good APP if you’re just buying gas… but…This app is good for a couple of reasons, but is bad for those of us they are trying to advertise to. You say you want to give a discount to those of us in the military and first responders, and even though we are completely verified correctly by your app every single time, the app fails to update to give said discount, ever. I do appreciate the fact that I have been able to get gas from stations that have been closed, that’s nice. But to have been suckered to drive down the road a few extra miles to try and save money because you offer me a discount and the discount isn’t available because of your app, not ID me, is bad… especially since it’s been like this from the beginning for myself and all of my friends. I have chosen to just not drive out of my way for BP or actually use them for the sake of the advertisement for a bit now, but I still like the other features for the average person..Version: 5.21.1

BPFuel Prices With the app and a credit card.BP is not the least expensive place to get gas. However I have had a BP card for years and recently I downloaded the app on my phone. I get $.10 discount per gallon just because I have the credit card, and another five cents as long as I spend $100 a month, which is not hard at all. I have quite a few fuel apps downloaded and some are used regularly. However I do use the BP app more because even though BPs fuel prices are a little bit higher usually than others, with the $.15 discount the price usually beats everyone else. And I also know that I’m getting a little bit better fuel that I may be getting at the local corner Joe’s gas station..Version: 4.14.1

New BP rewards program registrationTried multiple times to re-register for the widely anticipated NEW and IMPROVED app without success. It is a circular firing squad, poorly designed and explained directions. New app and old app look the same. You are given several options on the first screen, register, register with PayPal, or already have an account? Well are we to register for the new app or are we already an account holder? I tried all 3 options (including PayPal). The PayPal option bounced back and forth between the two apps, not letting me confirm at BP. The already an account holder option wouldn’t confirm either but would pop an error message saying not connected to internet, try later. Not true. When this app was originally released I had multiple issues also and finally gave up trying to use the new conveniences from BP. Thanks for nothing..Version: 1.58.6

Slightly disappointedI liked the app & using it is very easy. The downfall of this app is that it takes extra money off the card to secure a payment. The example is if I put the exact amount of cash on a pre paid card...the BP app will take the entire funds to secure the payment. Just to let you know...I wasn’t able to get any gas at all afterwards. That’s totally not fair or right!! The funds eventually appeared back on the card but I wasn’t able to use the card because the same thing would happen again. So instead...I should have just used cash from the very beginning. This needs to be fixed or adjusted somehow or some type of way so that stuff like this will not continue when you’re down to your last & just want to get gas..Version: 1.60.4

Not worth ItI consume a lot of gas. I have about 4 rewards programs I use—depending on where I am. Up front, I am put off by this loyalty program, because even I cannot commit to spend $100 at B/P in a month, without actually pulling over searching for a station, the driving out of my way just to be in pursuit of saving 5 cents per gallon by first spending $100. Other loyalty programs offered by Marathon, Shell, and Speedway offer 5 off every fill-up without requiring a minimum spend. Also, I find the app to be cumbersome and slow, due to all the time spent entering info at each fillup—instead of just being able to enter my phone number. Last time I visited, I was determined to get the app to work and earn points. So determined as I was, I sat in my car at the pump trying to make it work. After 15 minutes I screwed my gas cap back on and drove across the street to Speedway—where I was in & out in 3 minutes. Regarding the promo, “pay without leaving your car”, that is for dreamers…if I can sit in my car, who is pumping my gas??? A lot of hype in the advertising for a mediocre (at best) loyalty program..Version: 5.12.2

Love/Hate relationshipWhen app works, I love it. When it doesn’t, it’s very frustrating. Was working great but time before last, it wouldn’t load. Then today it unlocked pump and applied my rewards, but when I tried to pump gas, pump said out of service. I tried several times with no luck. The pump would reset and looked like I could use my card but not the app. I left and went to Sheetz across the road. Update: Just used the app at local BP. Gas went up .30 overnight. When the app works, it has been giving me .05 off a gallon. Today it gave me exactly .00 off a gallon. I guess BP won’t be happy until they take everything. BP came out with the app to entice you to buy BO gas. Since it’s no longer giving a discount there is no incentive to buy BP gas. It’s almost like a bait and switch. Gas is high everywhere but since BP is misleading with it’s app, I will no longer be buying their gas. I’ll go to one of their competitors..Version: 5.3.2

Rather WorthlessThis app made lots of promises in the introductory email however it’s failed to fulfill any of them. I was promised a $.25 bonus for trying the app but when I attempted to use it at the station in my neighborhood I learned that it did not work there. In fact the closest station was 35 miles away so I made the trek only to pay an additional $.30 per gallon above my local stations price. At least I was able to experience the potential convenience the app could offer. After my purchase I received an email congratulating me on using the app and earning the $.25 bonus. When I didn’t see the bonus reflected in my balance I contacted customer support. After 4 unanswered inquiries I was disappointed to learn that BP decided to cancel the bonus they congratulated me for earning because they deemed my purchase insufficient to remit the bonus. Sadly I will no longer purchase my fuel at BP after I use my rewards balance and instead of sharing the benefits of the app’s safety (the BP station I frequent at the entrance to my community was recently found to have card readers that steal your credit card info which made me eager to share the app as an option at my next community meeting) and convenience I’ll be sharing my dissatisfaction with my network. It’s unfortunate that the app wasn’t better planned prior to making it available to regular customers..Version: 1.7.0

I’d rather eat glass than set up this app againPossibly the singular worst setup experience I’ve ever had on iOS. The app link to email doesn’t work, the app link from email back doesn’t work. The password entry screen has no way to reload if it freezes. There is no paste functionality in the CC entry screen. I guarantee this was not worth the $10 credit I was offered to sign in. I can only hope the usage experience is better. If it is, I’ll add star(s) back. Update - used the app for the first time. Had to drive to two different pumps to make it work as the first pump timed out (hung in the "waiting" mode while trying to select a grade) and was unusable. Second pump worked, luckily the station was empty or the failure would have been really annoying and awkward. The pump was still out if service when I left after filling up 5 min later..Version: 4.30.1

Clunky and Inefficient UXThe app is a bit clunky and inefficient. It should be clearer where to go to locate your station and fuel, especially in larger cities where you have multiple BP locations on the map in a close proximity to each other and/or are located on the same street. Part of the problem is that the stations should be better set up to accommodate app usage by clearly displaying the pump number and address while you’re sitting in your car — otherwise, why stand at a pump to work through each step of the app when you can just quickly swipe your card? It would also be helpful to have clear confirmation of each step in the process to guide you through each step. The 5 cent/gallon discount is especially insignificant when it requires a minimum amount of spend each month - especially in the era of COVID when people are driving less and using less gas..Version: 4.26.12

DisappointedI’ve been having problems with the app lately. every time I try to get gas there’s an error of some sort, either it won’t go online or it’s telling me that my cards is not good anymore. yesterday I went to the pump and use the app and it told me my card wasn’t working and it popped up some kind of PayPal thing so I deleted the PayPal. I made sure that my debit card was good. It still wouldn’t work. I drove home, not getting any gas, got home and i got an alert from my bank saying did you try to get gas, I said yes but I was already home by then so I went back today and it was five cents cheaper which means $.10 cheaper for me so I started pumping it and it went from 385 to 390 instead of 380. So in the meantime in inadvertently I took $30 worth of gas so I went inside and I spoke to the guy and he informed me after arguing with him me it was always like that. Not trye at all. He finally said that as of two months ago debit cards and credit cards are considered the same on the app can’t use the debit card that you use on the app just as the card to get your awards you don’t get the rewards if you use just the debit card that you use on the app so I am writing this review. I remove my credit card from the app and I’m gonna be deleting the app and go to quick Chek they take debit cards and they’re a little bit cheaper anyway very disappointed in your company.Version: 5.7.4

Loyal customer but I had it up to hereWhen this first came out I gave it the benefit of the doubt. Downloaded it put my new card which came right around the same time this dropped, everything was cool until I got to the gas station and sitting in the car for almost an half hour bc it wasn’t signing in and then when it did it wasn’t picking up the pump I was at so I deleted it that’s when everything else went crazy. Signed in went to put the card back in now it saying unable to add my payment method. I called them up explained the situation to be told to call my financial institution. Just to be told it might be there app. I don’t want to link my other credit card bc I get rewards with the card I’m tryna link I just hope they do an update so I’m can change my review until then this gets a 1 star.Version: 1.10

Great (when it works) but zero customer supportThe app is great when it works, incentivizing payment with the app. I consider BP a premium product and the ability to pay without leaving my car seems like a premium idea. Unfortunately at several stations I get a “technical issues” error and can’t pay with the app. You get a discount using a linked card, but it’s less than half the discount of using a linked card through the app (5c versus 11c). There’s zero customer support for the app. Emails say you get a reply in 12 business hours, but my email from this weekend hasn’t been answered three full business days later. It’s a shame that it’s making me think less of the product as a whole because of that lack of standing behind the product..Version: 4.26.12

Doesn’t workThis App stinks. I downloaded app and put in my credit card into app. This Gas is more expensive but wanted to try out the service. Went to a pump and it asked me to select pump number. After doing so it gave me error. After trying 3 times I just left. I’ll go to a different station and pay with a credit card instead of counting on this service and wasting my time. Thanks for making things complicating BP. Response to technical support: No thanks. I’m not going to call you and waste my time just so you can figure out issues at some gas station. The gas costs more than other brands anyway. Your app isn’t solid and I’m not even going to waste my time to drive to the station and try again. This service intended convenience is in reality a random inconvenience..Version: 4.45.5

False Advertising - You have been WarnedGot this app due to higher gas prices and even got the BP platinum credit card. Combined both to get their 30 cent off offer and use the app to get gas. Went to THREE different locations based on the app and all three locations showed a different error so I couldn’t use it. My iPhone is up to date and so is the app according to the App Store. Even tried using the card itself without the app and the prices didn’t drop. This is a case of false advertising. Going to cut up the credit card after I pay it off as this is a total sham. The app is horribly optimized and doesn’t work. Can’t wait to see the copy and paste response I’ll get from the developer saying to contact them saying they’re sorry and contact the number to get help. I contacted the support line on the card and they “agreed” to give me my money back for how much I spent and have yet to see if. Highly recommend you STAY AWAY from this application and use Wawa rewards as they are legit..Version: 4.43.5

It does not always work.Today, March 23, 2020 There was a problem when I used the app today in Rosemount, MN. I suspect that the pump I was using did not reset completely after the previous transaction. When I received a message on the app that the pump was ready, it didn’t work. I tried to run the app a 2nd time from my phone, and it never connected. Lastly, I closed the app on my phone and turned my phone completely off. I then went to the pump and pushed the cancel button and waited for the pump to reset. Next, I powered up my phone and was able to use the app successfully, but that is a lot of monkey-business to use this app. I would have left my feedback related to this transaction from the app itself, but it timed out; so I am leaving feedback/ a review here (typed quickly on my phone) because it is the best that I could accomplish..Version: 1.64.2

UnreliableThis app intermittently works. When it does it’s easy. But this app more often fails than works. I was at a BP station and the app took awhile to find it. Then it let me enter the pump number but didn’t let me pay. It was in the credit card screen and only let me check the information on my listed cards but never the button to pay for the gas. I can see all the cards I have listed. I even went into the gas station for assistance. The guy tells me to enter my credit card (which was already listed in the app). When I tried this I got the “something went wrong”. I tried two different cards, same error. I don’t have forever to troubleshoot at the pump and keep other customers from getting gas. So I lost my discount and my credit for using BP. This app should be seamless. It should just work. I would have done better just driving to a non-BP gas station instead of relying on this app my discount. This app needs much improvement..Version: 4.22.4

This app is deceitful!If you look at the description, they make it look better than it is just to get you to sign up for their $0.99 per month subscription! In the beginning, they mention comparing prices within a 2 mile radius. But later down it says only 1/2 mile radius! Also, they only mention (in the beginning) a minimum of 8 gallons purchase each month to get the price match. Later down, it mentions that you must spend $100 on fuel in a calendar month to keep your $0.05/gallon discount! Which is it?! Please read the “Description” for apps. After reading this description, there is NO way that I am going to signup for their program. It’s not worth the subscription price..especially since the “price match” is UP TO $0.05…not just an automatic $0.05 off per gallon…which I think that if you are paying a subscription fee, that is the least they could do..Version: 5.6.1

Horrible Tech App Team ApparentlyI cannot believe how horrible this app is and how many problems it continues to have. Like many of the comments posted by other users, you cannot login or register anymore on this app without getting an error message. Multiple calls to customer service doesn’t help whatsoever. They continue to say they will send in a tech support ticket but nothing has happened over the past month. I find it so hard to believe that all these other gas apps from other companies work just fine but why this one continues to struggle is quite a joke. UPDATE I tried calling the number that you gave me to talk to your technical support team and they were not able to get it corrected. This is not just an issue with me but with several users it appears. Fix your app and your website!.Version: 4.30.1

Non functionalAfter a few days, I received an email saying that it would be 7-10 days more before they could get back to me. Two weeks later, after two app updates, I have heard nothing from anyone, and the app still doesnt work. I am done with the app, and done with BP This app doesn’t work. It comes back with a notice that they are having technical difficulties, again and again. A week later...I again arrived at the pump and got the same error message that they were having technical difficulties. I called tech support and waited and waited for about 10 minutes getting constant messages that somebody would be with me shortly and again and again. I left the station and went home, about a 15 minute trip. When I got home I hung up. THE APP DOESN’T WORK AND TECH SUPPORT DOESN’T EITHER. Another day. I was going to ride past the BP station, so I called tech support before I got there. This time I got an answer, and the lady said since my problem was a “Technical Issue” my call would have to be escalated, and it would be 3-5 days before someone could call me back. If I were BP, I would be very embarrassed..Version: 4.26.12

So far not too happy with this appWhen I signed in with my finger ID on iPhone it told me that I could not use the app because I needed to be connected to Wi-Fi, I turned on my Wi-Fi it still did not work I turn my Wi-Fi off it still did not work and then it told me that my credit card was not set up which it was because I got a dollar hold on my account and my credit card showed me that a dollar was charged to my account right away as it did in the past when I use BP gasoline. Then the pump kept asking me for my reward I press no it didn’t work I press cancel it cancel my transaction I went on the inside to talk with a representative they told me to come back out and do it again and press the enter button when Rewards popped up it still didn’t work I wound up going to another gas station which is very frustrating. Once I get to the next gas station the same thing happened it said see attendant I wound up having to pay on the inside which defeats the purpose of having the app however it’ was $.20 off which lets me know that my card is connected to the app but it’s not working at the pump when I fill up if the same thing happens I’m just going to delete the app and switch gas stations I guess I’ll try shell gas. Sorry for the long rant and no punctuation, I’m using talk to text for this review..Version: 1.58.2

Can’t use it.I downloaded the app right as the rewards quit. I used the normal rewards every week with my job causing me to travel a lot. Now I go to use this new app and get it all set up. I went to a local bp station and went to log in. I had no issues logging in. Once I logged in and proceeded to pay it told me I wasn’t at a bp station. The bp station was 100 yards down the road. So I got out and paid for the gas. Thru the reader and didn’t get a discount. Then out of curiosity I went down the road to the “gas station” location and found it to be a rev park with no gas station. The gas station was put in the system in the wrong area. So now it wants me to pay for my gas down the road from the gas station pick a pump and hope it’s open. Or let someone steal my gas. My company request we use Exxon since we get a discount with them but with the rewards I could get one with bp but now the gas card that I use doesn’t have 16 digits and it won’t let me load it I have to go to Exxon. I also know this has effected others in our company as well. Also I would get over 5 cent off every fill up when it was rewards but now I can only get 5 percent off. Go back to the old way it was more efficient and convenient..Version: 1.58.2

Three BP Locations, Three Failed Attempts to PayI had a reward on my American Express card with an incentive to use this app to pay for gas. I download it, added my card, and I drove to the nearest BP station that supported the pay feature. I got there and the app consistently would throw an error saying it “encountered an error” when I tapped the station I was at. I waited two days and then decided to try another BP that supported the lay feature. When I got there I was able to select the station and my pump, but when I selected my AmEx it would spin for a long time and then say “the transaction couldn’t be completed.” After that, I drove to my third BP station to try and redeem the offer that got me on this goose chase. I pulled into the station, tapped the station to confirm I was there, and BOOM - it encountered the same error as it did at the first station a few days ago. Irritated I drove to three different BPs and not one time would the app work correctly. I’m sticking with Speedway..Version: 4.45.5

Terrible for many reasonsEdit: I see a developer response below saying I should contact support. Sorry guys if you had read the review you’d see I have multiple times. I see no point in emailing again when they’ve already responded with zero help. First it is unreliable. Second it’s a ripoff. Read on. On many occasions I have had the app either refuse to acknowledge I am at a station or refuse to activate a pump. When you can’t rely on something it’s really worse than not having it. I kept using it for the extra discount... until at the end of a month I tried to fuel up all three cars only to have it randomly refuse to work for two of them. I lost my $100 spend because of that and therefore my extra discount. Contacting support was useless so the app went to app purgatory. Until recently when I was towing a boat through an unfamiliar area and needed gas. There was that shiny green station, I read the cash/ credit prices and pulled in. My mistake. After filling up I see it charged me the credit price, even though I used their card through their app! A mistake I thought, I’ll just contact support! Support confirms this is actually their practice! Let me say that again for those not paying attention. If you use the BP app even with a BP card at a BP station you WILL BE CHARGED THE CREDIT PRICE. I’m officially done with this company..Version: 4.20.1

Impossible to setup and then actually useI really want to use this app due to the sheer number of BP stations around my house. My choices are Mobil or BP. The Mobil app works without issue but for the life of me, I can’t get the BP app to work at all. I even went online to create my account since the app refused to recognize my password. Then, after getting everything in order online, I returned to the app and was able to get in. But, once I tried to enter my payment method, it suddenly and unexpectedly tells me my “login is not complete” and offers three options: Retry, Call Us, or Log out”. Retry only brings me back to the same screen and I have no desire to place a call to deal with something that should be working. Huge fail on the part of the developer. Their call center must love the phone traffic this generates..Version: 5.6.1

Can’t link Bp Visa card to appEver since Bp visa Synchrony had to send me a new card because there was fraud , I can’t link my Bp rewards card to my new card ... also it’s the 5 th new card in 3 years ... triple encryption is useless. Back to the issue, I have called Synchrony Bank , My Bp rewards customer service , and Tech support . Everyone there is useless!!! It’s the worst customer service and Experience I’ve ever dealt with! I have over 12 hours being on hold and dealing with everyone and no one there is competent to solve the dam problem! They told me 3 times will fix it with in 5 days and then you never hear back fro. Them ... if I don’t hear from them today I will switch all my business to Shell and Mobil apps - I have them both now no dam issues! Please hire a IT Tech that actually can solve the issue because your current staff is the worse.Version: 4.26.10

Not Worth the HassleAs a product manager for a software company, I have dealt with my fair share of apps. I’m familiar with common bugs and issues and can usually navigate myself around them when they appear. I attempted at least a half dozen times to create a password for a new account unsuccessfully. I tried to sign in through Pay Pal and attempted to manually create a password. Neither worked. I attempted to use the “forgot password” function several times and it failed each time. The app insisted that I “could not use a previously used password” when, ironically, I was attempting to setup a password for the first time. In any case, I was never actually able to use the app so I cannot provide any insight to the functionality of the app itself. The fact that creating a new account from the app proved to be impossible for me earned this 1-star review..Version: 4.20.1

Doesn’t Work with BP CardUpdate: This app is hit or miss. It now works with the BP credit card. One night I went to 4 different BP stations, all listed in the app as accepting app transactions, before finding one that I could actually use with the app. Overall, I’ve had more positive experiences than negative ones but I was expecting so much more. Previous: I made the decision to get this app and card after my credit card information was stolen at a pump. I liked the not having to insert the card. I used the app with another card and it worked like a dream. I get the BP 2 weeks later. It took days to be able to add it to the app. I called BPme and was told they’d escalate it but I’d have to wait 2-3 days. No response. I figured out on my own you have to call to activate it, which I did immediately when I got the card, but then you also have to activate it in the bank’s app which no one told me. Now, the card’s on the app and I’m at the gas station. The bank blocks the transaction. I call the bank and they say it’s the pump. I go another pump and I don’t get the 30 cents discount. I call the BPme app people and am told to physically use the card at the pump. The whole point of this was to not have to do that. However, I still don’t get the discount. I’m told they are escalating the issue but I’ll have to wait 5-7 days for a response. This whole experience was a waste of time and a tap on my credit..Version: 5.17.0

BP Fleet Cards and Cash Not AcceptedThey won’t even accept their own BP fleet cards? Unacceptable since linking a card is now a requirement. The previous rewards system was much better as it could be used independent of a linked credit card. This one is virtually unusable for me now unless I’m driving my wife’s car, since my day to day vehicle is a company car. At the very least the app should allow one to choose to pay at the pump so the customer can swipe whatever card they want (like a fleet card) or even pay cash if they want. The previous reward program often had me willing to go out of my way a little to fill up at a BP (probably 3 out of 4 times). This new rewards has made me not care at all if I go to a BP or not. Maybe it’s time to switch to another fleet card that offers rewards for using theirs at their stations? I’ll wait a couple more months to see if BP gets their act together and stops penalizing fleet card users or people who prefer to pay with cash..Version: 1.58.6

I *HATE* having to use an app to get my discount!1) Life is already much too complicated and overly tech dependent. My card was simple and 100% effective. I would be okay with having an app as an option along with card use for those that wished to. 2) Apparently you’re either not aware that not every person who needs to buy gas has a smartphone, knows how to use a smart phone, or has unlimited and universally accessible WiFi or you just don’t care about people who can’t use or afford them. To keep my phone bill as low as possible, I have a “pay as you go plan” and often can’t use apps when I don’t have a WiFi connection. This is an absolutely classist system for providing a “benefit” to your customers. You seem to want us to be more loyal to you than you’re willing to be to us..Version: 1.60.3

Bp app use to be goodI’ve used the bp app for some time now and had always enjoyed using it especially during Covid times. But off and on and here recently just this past week I’ve been experiencing issues with the bp app. I thought maybe it was because of the rainy weather but even on a beautiful day the darn app wouldn’t work right. After confirming the station it would give me an error saying that “they’re experiencing technical issues and to try again”. I’ve removed the app, restarted my phone and reinstalled the app, logged back in and still it didn’t work right. I’ve emailed bp a few times about it and I get the same information on what to try (which I’ve done) but other than that bp doesn’t seem to try to make it right again. So I’m gonna try one last time in the morning after having had an update with my Apple phone to see if it’ll work but after that I think I’m gonna give it up. Sorry bp but I can’t wait forever. It was good while it lasted..Version: 4.49.8

Why aren’t Current Gas Prices listed??I was excited for the new app. It took me almost 30 mins to get it to set up my payment card. It ended up being a security issue with my card but there was no way from the BP end to contact anyone at the time to do it. And no way to get the discounted price without the payment set up. Another bigger issue is that on Speedway, we can see the current prices at any station anywhere on their locator. I cannot find anywhere in the BP app where it shows the CURRENT GAS PRICES, not even on the STATION LOCATOR page. I also cannot make a list of Favorite Stations near me or the ones I would use when traveling multiple times a month between home & Wauwatosa or Indianapolis to take my son to college & visit my Grandbabies. I normally plan my trips to land my fill-ups based on current prices. If I can’t find the prices at BP stations, I will just keep my gas stops at Speedway..Version: 1.60.4

It’s okay but flawedThe ideal of the app is great! I can pull up to the pump and activate it with just my phone. However I’ve been experiencing trouble using it. The very first time worked fine. Is when I open the app the debit card I registered is missing and I can no longer add debit or credit cards. You will also get charged the credit price which is really unfortunate steering you away from using the app. However since my debit card was linked to my rewards account. Every time I use this debit card the pump ask me do I want to apply my rewards and my rewards account is forever associated with my debit card so I still get my rewards and the debit price using my card. So great but fixed the app PLEASE!! I like BP so I want to use it. Also with the receipt it would be nice if you could print it or download them in pdf format..Version: 1.8.0

Unable to use the AppI needed gas so went to my nearest bp gas station. I was unable to open the app-just an error message. I tried logging back into my account and was eventually locked out because of the technical difficulties with the app and I was unable to log back in for 15 minutes. I ended up having to reset my password. So I waited on the side of the road for 15 minutes to pass by but still unable to log into my account using the app. 15 minutes turned to 30 minutes and then an hour and still cannot log into the app-just getting an error message. I deleted the app and reinstalled and tried to log back in but still unable to log into my account using the app. This is why there should be a card in case like this when the app is experiencing technical difficulties. There should be a backup plan. Highly disappointed..Version: 4.26.10


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