GettingOut Visits App SupportTelmate, LLC

GettingOut Visits App Support

1.8 star

Total 133 Ratings

What is GettingOut Visits? Description of GettingOut Visits

*Currently available at select facilities.*

What if you could visit your loved one from your mobile device anytime, anywhere? Now you can!

With our FREE GettingOut Visits app, keeping in touch with loved ones is easier and more flexible than ever. Plus with our new Visit Now feature, there's no scheduling needed. You can video visit on the spot – and you will only be charged for the actual visit time you use.

With the GettingOut Visits app, it’s easy to visit anytime, anywhere from your mobile device!


• IT’S A VIDEO CALL: Remote video visits are an easy, instant way to connect with your incarcerated friend or loved one. This service will allow you to make a video call to an inmate, just like Skype or FaceTime. You’ll use your home computer or an iOS device, the inmate will use a wireless tablet.

• NO SCHEDULING NEEDED: See your loved one, quicker than ever and video visit when it’s convenient for you without scheduling. The Visit Now feature lets your visit begin in minutes. If the inmate’s not available, you’ll be notified and can schedule a visit later.

• NO UPFRONT COSTS: There are no upfront costs, you will only be charged for the actual duration of the visit.

• NO CONNECTION FEES: There are no connection fees, you will only be charged for the actual duration of the visit.

• NO PENALTIES: There are no penalties, you will only be charged for the actual duration of the visit.

• NO MINIMUM/MAXIMUM COSTS: There are no minimum/maximum costs, you will only be charged for the actual duration of the visit.

• MORE FLEXIBILITY: You can visit remotely, when it’s convenient for you and your busy life.

• LESS CALLS TO CUSTOMER SERVICE: With the Visit Now feature you don't need to schedule visits, so no penalties for missed visits. You'll spend less time with customer service and more time visiting.

  1. GettingOut Visits App User Reviews
  2. GettingOut Visits Pros
  3. GettingOut Visits Cons
  4. Is GettingOut Visits legit?
  5. Should I download GettingOut Visits?
  6. GettingOut Visits Screenshots
  7. Product details of GettingOut Visits

GettingOut Visits App User Reviews

What do you think about GettingOut Visits app? Ask the community a question about GettingOut Visits!

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GettingOut Visits Pros

It’s perfectI don’t know why everyone doesn’t like this app, first of all I’m a real person that lives in West Virginia & my bf is locked up, & when he calls me from here, it actually works. The way you have too set it up is make sure he or she has money on their books and then you have too stay on the app and have them call you. If you’re not on the app while they call you, It’s not gunna work. Trust me!! And plus too set up all your accounts is annoying but, if you really wanna video chat with your man or woman this is legit!!❤️❤️❤️.Maria-richardVersion: 2.6

Good review!With all the bad reviews this app gets I just wanted to post a good one. I’ve had very few problems out of this app at all. My only issues with this app is that one time when my friend video chatted me it wouldn’t let me accept it because it said my browser was out of date and needed an upgrade ok that fine I thought I upgraded the browser it was using but it still didn’t work. It was using my safari browser not my chrome one but it said my chrome one. Anyway realized my phone had a recent update to it and the only way to update my safari browser was to update my phone. Updated my phone and boom it worked again! Just as it did before. My only other problem is that it doesn’t really notify me when he starts the video call. No sound just a banner on the top of my screen or it appears on my Lock Screen. I would like for it to make sound to notify me that I’m getting a video call. Other then that I love this app! He gets 30 minutes of free video chat time and I love getting to see his face when i get to. Thank you for making this app..Ambey11Version: 1.6

✓   GettingOut Visits Positive Reviews

GettingOut Visits Cons

Terrible application, waste of timeAs most of the reviews state, this application is worthless. After many tries, it will not even access the video or microphone of my iPhone 12. My iPhone is running the latest iOS software. This application has not been updated in over a year, which is inexcusable when so many people are stating that it doesn’t work. The current 1.7 application rating is far too high. The vast majority of reviewers gave the application one star. In my case, and I am sure in the case of others, it was assigned one star, because zero stars was not an option. This is truly unfortunate , and because the company behind the application has the contract for the California Department of Corrections and Rehabilitation. This means that the inmates and families are not getting the services promised by the company when the company was awarded the contract. However, inmates and their families are apparently not a high enough priority to get the company to deliver what they have promised. This application should be updated every week or two until it is functional for at least 75% of the users, not less than once in a year..RandyTMDVersion: 2.6

HorribleI can’t even see my loved one. I made a visit to see him via video chat and I have the iPhone XR. Why is my phone not connecting our video ? He sat there for no reason the whole time and I kept trying to video chat him but nothing happened I’m very disappointed. It kept saying connecting but it wouldn’t connect a thing whoever created this app needs to get fired at creating apps I’m highly dissatisfied bunch of dummies whoever designed it it was poorly designed as well. Take the app down or make it better it’s a waste of space on your phone people don’t download it and waste your time if I could give zero stars I would!!!!!! Mf!!!.JbnkhVersion: 2.6

✗   GettingOut Visits Negative Reviews

Is GettingOut Visits legit?

No. GettingOut Visits does not seem legit based on our analysis. This conclusion was arrived at by running over 133 GettingOut Visits user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for GettingOut Visits is 35.0/100.

Is GettingOut Visits safe?

No. GettingOut Visits not seem very safe to us. This is based on our NLP analysis of over 133 user reviews sourced from the IOS appstore and the appstore cumulative rating of 1.8/5. AppSupports Safety Score for GettingOut Visits is 35.5/100.

Should I download GettingOut Visits?

We are not sure!

GettingOut Visits Screenshots

  • gettingout visits iphone screenshot 1
  • gettingout visits iphone screenshot 2
  • gettingout visits iphone screenshot 3
  • gettingout visits iphone screenshot 4

Product details of GettingOut Visits

App Name:
GettingOut Visits
App Version:
Telmate, LLC
Legitimacy Score:
Safety Score:
Content Rating:
4+ Contains no objectionable material!
Social Networking
App Size:
38.50 MB
Bundle Id:
Relase Date:
28 July 2018, Saturday
Last Update:
30 August 2023, Wednesday - 20:04
IOS 14.3 or later

GettingOut Visits 3.0 Update Note
✱ Version History

Better indicators for when to log in and out. Updated code and bug fixes..

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What is meant by iOS app?

What is meant by iOS app?

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