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PetPro Connect App Complaints & User Negative Comments 2024
PetPro Connect app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using PetPro Connect? Can you share your negative thoughts about petpro connect?
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PetPro Connect for Negative User Reviews
✓ Developers won’t fix known issuesCustomer service is great about reaching out, but beyond that, the developers don’t do anything to fix problems. I have the same keyboard/text box issue as others, and I gave everything customer service asked for and was told it was given to the tech team. Well, if this problem has been going on for over a year, guess what? It’s never getting fixed. Enjoy your plummeting reviews. I’ll be informing my vet to no longer use your service, certainly not with my pets..Version: 2.35.1
✓ Can’t edit information/what rewards?I can’t manually change anything myself. My vet spelled my pet’s name wrong and typed my email wrong. There are no settings that I can find to edit my personal information or my pets’ information. The most control I have over this is changing profile pictures. I got a notification saying I received 24 points toward rewards but there is no place for me to view rewards or these 24 points (at least that I can find). On the other hand it’s nice having my pets information with me on my phone with easy access..Version: 2.32.0
✓ Worked once but never againI was able to set up an account and log in quite easily...but then it never worked again. Tried to login a month later, and it told me my account didn't exist. I attempted to sign up for an account again and it told me I already had an account. It then let me reset my password...but wouldn't let me log in with the new password. I contacted customer support and they told me they saw no attempts to log in from a mobile device. I responded with a screencap of the error - and the email bounced back. Useless app.Version: 2.24.1
✓ Keyboard covers chat windowThe app is a nice concept to make it convenient to communicate with your vet. However, on my iPhone X the keyboard completely covers the chat window so I can’t see the text area. I have to keep closing the keyboard to see messages and then blindly re-type. Very annoying to the point of almost being unusable..Version: 2.35.1
✓ Neglected service.Dog was/is currently suffering from some sort of stomach issue and also pink eye. Reached out to my mobile vet on Dr. Foster out of Columbia, TN, on PetPro Connect twice in one morning to ask for assistance or a recommendation and all I received was silence. It wasn’t until I sent a firm message stating that I would be taking my business elsewhere and advising other clients to do the same that I received a response back. Patient care and customer service grade would be a 1 out of 10. It also wasn’t the first time I had a hard time attaining a response from Dr. Foster. I get that her costs are cheaper but the quality is just as cheap..Version: 2.28.0
✓ Unacceptable number of bugs, poor user experienceGarbage. I would not use this app if my vet didn’t use it. Unacceptable number of bugs, poor user experience. Login screen doesn’t work with iPhone’s password manager integration, and it’s not possible to paste an email or password into the input fields. Password input field also resets if you switch between apps while trying to enter your password (e.g. I had to switch over to my password manager to view the next sequence of characters in my strong password, only to have to the input field reset when I tried to continue entering the next sequence of characters). I ended up having to reset my password to something smaller (less secure) in order to actually login. I probably could have written my password down on paper and use that as a visual reference to login to this site but that’s ridiculous. Once I was finally able to login, I wasn’t able to select/copy any text in the My Pets timeline, forcing me to again manually transfer any information I wanted to use outside of the app like e.g. searching the web for a particular medication my vet prescribed or transferring the information to my notes app so I never need to use this app again for historical data. 2 stars for providing the information I need, minus 1 star for not letting my select and copy that information. I’m docking this site 3 stars for the poor login experience..Version: 2.35.1
✓ Doesn’t work anymoreI tried this app when my vet first started using it. Very basic and didn’t have all the info on my dog, only appointments. That’s probably a vet input problem but if my vet isn’t using it to the full extent, why should I? So I deleted the app from my iphone. Then I got an email that my vet had sent a message, which I figured was bogus just to get me to use the app again. So I said what the heck, maybe it’s improved. Nope. Won’t let me sign in. I reset the password and still doesn’t work. I’ll just call or email for my appointments. By the way, I asked them if they have a desktop version and they don’t. Phone only. Another turnoff. Not everybody lives on there phone. I prefer to live on my laptop..Version: 2.24.1
✓ Errored out twice just trying to register, then wanted me to check my server logsI have downloaded and used hundreds of apps. This is so ridiculously slow and bug laden that IT IS LITERALLY UNUSABLE. I spent more than 15 minutes tonight just trying to get through the simple steps of agreeing to some privacy notices and creating a password. It couldn't even do that much. You want me to check my server logs? Really? On an iPhone app? I have no idea how it works once you get logged in and I have no time to debug the registration and sign in process for a company who failed at all the little things that are necessary to access their product. This has a big old REJECT stamp from me. And you bet I will talk with my vet tomorrow about it and discuss other options..Version: 2.22.0
✓ Ridiculous amount of spam, can’t sign upI got 8(!) notification emails within a few days from PetPro Connect saying my vet had invited me to join. I unsubscribed from the emails to stop the spam, figuring I would join when I needed an appointment. Well, I needed an appointment today, and my vet isn’t calling me back, so I decided to join this app. I downloaded it, and had the option to use email or phone. I chose email, since I don’t want them spamming my phone like they did with my email. I then had to enter a verification email, but I never got it, probably because I unsubscribed from the spam. It wasn’t in my spam messages. There is no option on the site to resubscribe. So I tried to sign up with my phone number. But then it said I already have an account!!! So basically, I can’t sign up, and I can’t even make an appointment at my vet since they aren’t answering calls right now- they probably wanted to switch over to this horrible app. I’m about to call the emergency vet. What a nightmare. PS: I was finally able to sign up by selecting a different location of my vet, and the privacy policy is downright scary. Vets, please don’t make your clients download this app..Version: 2.22.0
✓ Meh - annoyingThe app functions decently well. The one criticism I have is that once an appt has been requested or confirmed there is no visible pet name associated with the appointment. If you have multiple pets who have appts on the same day it’s impossible to tell which is the correct appt if changes or cancellation is necessary. Update: Every time they do an update I get kicked out and have to reset my password. Also tired of the above reported issue. A name of who an appt is for is pretty basic info that should be there 🤷🏻♀️ I don’t like this app nearly as well as the old one my vet used..Version: 2.32.0
✓ First-timers logging inSince I didn't login when it launched back in 2020, I'm finding it impossible to do now. I can't gain access to a PIN to login because the app isn't recognizing my cell number or eMail. Plus, when I attempt to "contact support" it tries to access the Apple eMail App, which I do not use because it is annoying. The vet's office I go through was of no help in terms of trouble-shooting, unfortunately. So this app might be convenient to use - and from what I've seen of it, it is - but one does have to have some sort of elite standing to get into it..Version: 2.35.1
✓ Login experience is horribleRandomly logs you out of your account. And trying to log back in is a PIA. Doesn’t work well with password managers like LastPass or Bitwarden. App URI sent to them is “localhost” and not an app-specific URI. Doesn’t recognize the password sent from the password manager as having filled the Password field, so you can’t click the Login button. When you click on the filled Password field, the app clears it. Doesn’t let you manually paste your password into the Password field. The support email that the app creates just pastes HTML tags into the email as text, so the email is just a messy text email with HTML tags visible littering the content and difficult to edit to provide issue information into it. All of this makes the proposed interactions between vet clients and vet clinics WORSE rather than better. Please fix these basic, essential app issues..Version: 2.34.3
✓ Adds no value and sends spamThis app pretends to make communication easier between my veterinarian and me. It doesn’t. Instead, it sends messages that appear to be from my vet, including some with subject lines that sound urgent, ensuring I’ll open them. Then it pitches services I don’t want or need, and that my vet wouldn’t recommend, or sends me to a poorly written blog post on an irrelevant topic. This app exists not to facilitate conversations but to interrupt them. Edit following vague, evasive, mealy-mouthed response from publisher: This app is useless and the company that promotes it is classless..Version: 2.33.0
✓ UPDATE: still doesn’t work 1 month later. Still Doesn’t work. Been waiting 4 days for a fixUpdate: would give 0 stars if I could. The company said they would reach out to my vet a month ago and yet- nothing. I get emails from this app saying I have unread messages but I can’t open the app. I can’t reply to their email. There is zero way to follow up with this company and the app doesn’t work. ———————— I corresponded with the company on 21 Nov. it is now 25 Nov and ZERO RESOLUTION. The app still won’t let login and no help in sight to fix the problem or even let me know a status of fix. It’s a shame my Vet uses this app since it’s useless to me. It let me easily create an account but doesn’t recognize my login credentials that I just created moments ago. I even reset my password and still no luck logging in..Version: 2.29.0
✓ Horrible Update Breaks App - Nag ScreensImagine you are just using an app minding your own business and a huge nag screen pops up that says “new update available update now to continue”. I could be in the middle of anything but now my only option is to click update now and go to App Store. There’s no “update later” button. It forces you to update even if you don’t want to update. So I have to cave in and update. Then guess what? Now when I am sending messages to my vet the keyboard is glitch on top of the typing box so I can’t see what I’m typing. Never was an issue before, until I was forced to update. Remove the screens that force people to update! Especially when those forced updates just ruin the user experience. Overall app is ok but I only need to use it to make an appointment and then when I try to just simple do that they give me the forced update screen. Might as well skip this app and just call vet..Version: 2.35.1
✓ Can’t read what you’re typing when sending a message!Once you start typing in the message box , it gets covered up not being able to see what your typing! So annoying! I’ve had to delete and start over when I make a typo! Please fix this message box at the bottom of the screen when sending important messages to my vets office! I’ve deleted the app reopened it to try to fix it and signed out & in as well to try to fix it. Also I used to be able to see what I’m typing in n the message box. It’s been off for a while now. FIX IT!.Version: 2.35.1
✓ This App Stinks even the 2nd time aroundI had downloaded this app back a while ago, got a notification today fro the first time in what’s got to be a year if not more and imo it’s still as bad now as it was before, except this time I’m leaving a review. It is not user friendly at all. I tried to change my clinic, clicked on it, confirmed it and it still showed the original one I entered. I do not see where I can remove a pet, I lost my Bassett hound to stomach cancer in early 2021, and am trying to remove him and don’t see how too, trying to add my new puppy and don’t see how too. If something isn’t user friendly I really don’t want any part of it. My time is useful and busy and don’t have hours or the patience to try and figure it out. When you can put clear cut instructions on how to do things and they actually work, maybe I’ll try it again but for now it’s being deleted……again for the 2nd time..Version: 2.35.1
✓ NotificationsThis app sends emails at least twice a week stating it’s a message from my veterinarian only to find generic Pet Connect generated messages! I really don’t need more worthless emails to open as the vast majority of the messages is information I all ready know! Lots of tips! Stuff I all ready know! Quit wasting my time with this! The app will not allow me to update my personal information! My vet can email or text me so I find this app useless! Enjoy another one star review!.Version: 2.32.0
✓ Unable to loginThis app does not work on an iPad and I am not going to use it on my phone. First if you try to login, rather than taking the login email or phone, the screen jumps and does not allow entry. One time I got past that issue (one time!!) and entered a password but have NEVER been able to login. My Vet really wants us to use it for updates on appoints but so far this is simply a waste of time !! If you are going to sell to the vet community, better get busy making a stable product that works on all platforms..Version: 2.33.0
✓ Unusable since UpdateThe app seems to have updated sometime since I last opened it. It suddenly took a long time to get past the New opening/loading screen. When it eventually did, it said it had no connection and wouldn’t load any of my details, messages, pets, etc. I deleted the app and re-downloaded it to see if it would work with a fresh install. Now I can’t even log in. Was amazing, needs to be fixed to go back to working the way it was..Version: 2.32.0
✓ Lackluster iPad functionalityI use my iPad Pro and attached Logi keyboard for just about everything. I use it for work, for games, research, texting....well, you get the picture. I usually don’t have any issues with any of the apps I have. BUT this app has a screen orientation issue.... which is that it just doesn’t, you know...orientate. AND to log on I have to disconnect my keyboard and use the OSK (which I LOATHE ...2 finger typing...URGH. Yes I even use the iPad/keyboard to text. So nifty how iPad and iPhone link together so I can use my keyboard.) just to log on. I do enjoy the ease of this app to communicate with the vet office and the convenience of reordering medications. If these issues were to be fixed this app would be PERFECT! 5 Stars!.Version: 2.33.0
✓ WorthlessThis app is seriously the worst. Just to get it to allow me to login I have to delete it and reload it every time I want to use it. It wouldn’t show the pictures of my pets I uploaded until 4 tries later. When I try to schedule an appointment with my vet it always says “oops something went wrong”. But somehow the random fact notifications it sends work just fine every time. It’s incredibly frustrating, especially when it involves the healthcare of beloved pets..Version: 2.33.7
✓ Can’t get logged in. Slow, buggy app.I love the idea of this app to connect to my vet’s office. It’s unfortunate that I am continually logged out, the app doesn’t remember my login credentials so I’m forced to reset the password each time I want to use it, and while in the middle of messaging with the vet office right now, the app said I needed to update to continue using it. Once I did yet *another* password reset, it’s just sitting there spinning on an endless login. I have no idea if the appointment I was trying to make was booked and the vet is closed now so I am unable to check until tomorrow. Sigh. Customer service here is excellent but I wish the app just worked every time I went to use it. This is not rocket science and being a developer myself, I find this inexcusable. I give this 2 stars only because of the customer service. Otherwise it would be zero..Version: 2.33.5
✓ Messaging doesn’t work..first thing I triedMessaging my linked vet doesn’t work, at least it seems. My vet got back to me within an hour on their online appt request but it’s been days since my message on this app to my vet...and then I find out the chat/message system to the app doesn’t work after the app notification “notified me” that I can ask them any questions...Version: 2.21.2
✓ TERRIBLE Developers Won’t FIX Issues!I have been using this app for a few years now since my vet starting using. The concept is great and the app is handy for indirect communication and file storage of all my fur luv’s records. My issue is YOUR issues in the APP! I have read many reviews complaining about orientation and keyboard/text overwrite from over a year ago and you still haven’t fixed it. Let’s be clear: while typing in the message section of the app, the keyboard covers the text box of which I am typing. Therefore, I cannot see what I am typing. I am using an Ipad Pro 2nd Generation 15.1. Please fix this problem asap and i will give you more stars..Version: 2.35.1
🙂 PetPro Connect Positive Reviews
PetPro Connect works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact PetPro Connect.
⛔ PetPro Connect Problems
