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T-Mobile FamilyMode App Complaints & User Negative Comments 2024
T-Mobile FamilyMode app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using T-Mobile FamilyMode? Can you share your negative thoughts about t-mobile familymode?
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T-Mobile FamilyMode for Negative User Reviews
✓ So many issuesThere are many irritating issues with this app. Location feature, if it works, (half the time it doesn't), may position your child somewhere off the coast of Africa. In the south Atlantic Sea. Despite choosing to stay logged in, I'm constantly being asked to login again. It's difficult to determine days that are highlighted and days that aren't when determining schedules. Light shade, darker shade of pink? On off?? One of our four kids has an iPhone and he just turns it on and off at his convenience but that's not the apps fault. (and yes there's consequences for that behavior and internal features through the iPhone ((which is free))) Notifications, when turned on, don't always give notifications. Sometimes notifications seem faulty or not accurate. I had arranged phone call with T-Mobile to talk about this app and have them walk me through an issue I was having. It's taking several calls to find somebody who knew the app enough to talk about it. After setting up an appointment for someone to call me, I was stood up. Looking forward to my kids getting old enough where I don't need to use this app anymore. It's at times, when you need relying on it, that it seems to fail. I ask is this worth the money if it's not accurate. And seriously! I hate having to log in all the time..Version: 2.15.4
✓ DOES NOT WORK WOTH IOS 15I have spent multiple days on with Apple to the point we have wiped and restored to factory setting a iPhone 3 times trying to fix the issues. With Apple we figured it out to be this program is not up to date with iOS 15. Phone works perfect till you put this software on and it messes with a lot of settings and applications. One major one being iMessage can not stay activated so you won’t get iMessages , your messages go through as text only , you can only receive text messages and if messages you are receiving go through as iMessage they will not come through and gone forever . I have spoken to tech support ( I am a business owner / plan ) so I am supposed to have top notch tech support. Well that is a lie , they tried to blame Apple said they are up to date software no update to this app in 7 months so there is a lie , proved to tmobile it was this app and still they blame Apple. SaidEngineering will look at it and I would have a return call by Tuesday Thursdays come and gone I placed multiple calls since and I keep getting the runaround. This is unacceptable , I am paying for a service I can’t use , my phone will not work correctly , and they are doing nothing to fix this ongoing issue..Version: 2.15.4
✓ EehI’m sure the app itself isn’t bad once everything is 100% situated. It does seem like it’ll work great when it’s set up. However, i downloaded the app on both my phone and my daughters, finally completed setting it up and it deleted everything. I have to Re download it onto my daughters phone and set everything up once again..Version: 2.6.0
✓ The worst way to ruin your child’s trustI hate that the fact parents download this app all because they say you need this app so I can see what your doing if you didn’t notice kids feel violated about there privacy. This app is a huge burden to the children this is a recipe to ruin trust with your child if you have one. I see why parents downloaded this app because there power hungry they just want to control there child. I hope they know that when parents download a family mode into there children’s device it makes the child feel discourage, hopeless even gets them really upset. I don’t know why parents can’t trust there children first of all are they really paranoid? Since I’m a child myself I can’t really do anything about it I just feel really disappointed with my parents I thought they were always on my side but turns out Maybe I shouldn’t trust them as much anymore I just feel like I should start keeping my distance. Please don’t download this app it’s a recipe for your child will lose trust in you and will not look up to you anymore..Version: 2.15.4
✓ READ THIS PRIOR TO DOWNLOADINGMy parents downloaded this app for me because they thought it would help me with managing my time on my phone. I agreed with them so we got the app. My phone REFUSED to work for 48 hours and the only way I could get it to work again was by uninstalling this app. When I say it didn’t work i mean I could not open anything regardless of the app saying I had time left. This app is good in theory but not very user friendly in my opinion. I suggest setting rules IN REAL LIFE about when your child can use their phone. (PS I am in 10th grade so I think I can give a valid opinion on this).Version: 1.0.8
✓ I feel out of controlThis app is horrid it makes the child feel as if they are being controlled by a little app Children need privacy and to the parents that use this app because their child does not listen or behave well you are the problem why they act that way an app will not help with anything this app is disgusting because of how it tracks your location and watches whatever you do on your phone.Version: 2.15.4
✓ It’s about time to put it to rest or updateI’ve been using this app for years now to keep track of family members but even after iOS 15 update it’s been over a year with no security advances in this app ? do the developers even know it’s quirky at best I think it was iOS 15 thank asked my password was over a year old ( legitimately solid generated iOS password) So I changed it to an even more difficult pass. That’s about it for security updates..Version: 2.15.4
✓ Glitchy and unreliableI just switched from AT&T due to reception issues in my neighborhood. With them I had the ATT family app which although was also slightly glitchy, if always gave accurate location updates of my kids. In addition it gave a minute to minute update of what apps they used and for how long. Family mode is unreliable with its surveillance of my kids’ locations and also does not reliably convey their locations . There is also currently no ability to monitor which apps the kids are on..Version: 3.2.2
✓ Kills trust in kidsMy parents installed this childish app on my phone plan and it STINKS! There is no reason to use this if kids aren’t even looking at porn or anything like that. I have not looked at anything bad however, my parents decided to install this without telling me. I can’t go on YouTube,TikTok, or ebaumsworld without getting a stupid opendns error! I just hope that someday parents will understand what this does to kids. I am more sneaky because of this stupid app. Hope it gets taken off the App Store forever! 😡👿👎.Version: 3.2.3
✓ Needs improvementJust installed this application. It had the location and map. Then about an hour later It stopped showing location. Phones are in the same room with me! When phone left the area, it still wouldn’t show the map. Kids are now home and it says no location found. Yet phones are set to find precise location. How am I suppose to see where my child is at if it doesn’t work ?? Child is on the internet, yet usage time is saying “0” !! Waited an hour to see if the time just need to adjust and nothing. The categories should provide examples of the pages. Arts & Entertainment, Sports & Rec … what type of pages would that be ? Good concept, yet needs a lot of improvement !.Version: 3.2.2
✓ Doesn’t work!!!I mainly use this app for the location services for my kid (teen driver who’s mom was killed in a wreck) so call me over protective, and it doesn’t work half the time. Been through the whole log out, log in, uninstall, and reinstall crap….still doesn’t work. I’ve only have got it to work one time in the last few months was when I had the phone right next to me. I probably gonna tell them they can keep this app and find something that actually works. Any suggestions on an app to replace this one?.Version: 2.15.4
✓ Can We SolveOur home base is constantly offline and I’m unable to connect. The box is very simple so I’m not sure why it won’t connect to our kids phones. All other internet dependent devices work fine, why won’t the base device sync ? The filtering system is worthless. I can see my kids navigating patterns, but when I click on a link, the webpages are dead. What’s the point if I can’t investigate? The feature, “Locating my device” through T Mobile Family mode is worthless. My kid had a Samsung device and it rarely worked. Now we switched to Apple and Apple’s system works great, never use FamilyMode specific to this feature because it never worked.Version: 1.0.9
✓ I hate this appMy a parents use this to block everything on my phone not just stuff to protect me. She’s they’re blocking the games every single thing that they don’t want me on. They block it in this app is to protect your child but they’re literally using this app to keep me from like having fun and playing games and watching TikTok and on Snapchat and stuff like I hate this app and I want it gone out the App Store.Version: 3.4.1
✓ Stop trying to be their friend and be their parent.Parents complaining about kids not trusting you for using this app are the same parents of children doing horrible things at school saying “I trust my kid!” These kids are the same that are on their phones all day, sometimes watching porn, and when they get called out parent will say the teacher has something against their kid. My only problem with the app is that it’s advertised as a good app and then once you download it have to pay for the service. They should be upfront about that information..Version: 3.2.3
✓ Terrible appThis is an invasion of privacy for all the parents using this on there kids that are over the age of 12 or 13 that’s when you should be able to trust them and trust they will make the right decisions and not have to monitor them 24/7, yes they will make mistakes cause they are teenagers but try and imagine how you would feel if you were them and your parents put this on your phone when you are a 17 year old..Version: 2.12
✓ UnnecessaryParents who feel the need to control their child are the ones who are going to end up with a child that does not listen. Trust must be instilled in your relationship. You might feel as though you can’t trust your child, but that’s because they need to trust you too. This app can ruin relationships and cause unnecessary tension. Teens will always be teens, if you excessively monitor everything they do online, then you are not letting your child be human. Parents should remember that as a teen themselves, they needed privacy. Whether or not your child “needs” this app in your mind, imagine what goes through the child’s mind. Whereas if you are looking to start fights or arguments, or even cause your child to be unhappy because of their controlling parents, then this is the app. Apps like this and Life360 are being abused. The CEO of Life360 has even mentioned that it was never his intention for it to be used this way, nor does he want it to continue to be. This is ridiculous. Please do NOT download this app..Version: 2.15
✓ Only 1 Parent Can Edit, Pause. False AdvertisingIn all the advertising and literature for this app, it repeatedly states, Parents (plural) can edit, view, pause and manage kids devices through the app. The reality is only one Adult Admin has the rights to edit, add devices, set parental controls, or pause internet use. Any additional parents are added as Adult Viewer which is basically useless other than allowing that viewer to see locations of devices. I’ve been on support for over an hour only for them to tell me, that only one parent can manage. Curiously they also told me the app is managed by an unknown 3rd party, which also raises privacy concerns..Version: 3.2.3
✓ VPN can be forced to crashIf you’re Tired of Apple’s not working Screen Time, This is a paid add on to your Tmobile account and manages the screen time by monitoring and cutting off cellular and wifi data using a VPN. There is not much documentation but you can limit the apps in categories and some popular apps only individually. It worked fine for a day, most usage was in line with what screen time showed. The problem is that my 12 yo son turned of VPN repeatedly for 4-5 and VPN crashed disabling the control. There is no bug reporting or tech support in the app, it keeps sending you to FAQ. I am not keen on calling Tmobile trying to explain whT is going on and hope that someone who knows this app will respond..Version: 3.2.3
✓ IF I COULD GIVE IT A 0 STAR I WOULDIt is SOOO laggy and glitchy!!! i couldn’t see ANYTHING on my screen because of all the pixels!!! this app has 1fps i swear!! i could read anything, clicking things was difficult and it was just plain terrible!!!! not even going to mention the amount of ads. and no, it’s not my phone that’s glitchy. i have a good new phone. every other app i have works just fine except this one!!!.Version: 2.15.4
✓ Not Responding AnnoyanceI put this app on my children’s iPhones and iPads hoping to control access times and content. However, I am peppered all hours day and night with unwanted and unhelpful notifications about the various child devices not responding to the app! I have confirmed countless times that the app is installed and open in the background, so the issue is infuriating. When I being the app to the foreground, I get some peace from the notifications BUT a few hours after the devices have gone to standby, I start getting peppered again with these useless notifications! STOP IT! This is terrible! Developers: you can NOT reasonably expect users — especially children — to keep your app in the foreground and the devices awake all hours of the day and night! Fix your app so that it can cope with being in the background on a device in standby for many hours or STOP sending notifications when you think the app is unresponsive!.Version: 3.3.0
✓ Great for terrible parents 😁🤞🏽My mother put this app on my phone and my ipad, and its the worst. my mom is aware that i have schoolwork to do, and at 08:00 my bedtime is over. i start school at 6:40 and put a bedtime for your child in my opinion is ridiculous. like why even bother buying your child a phone if all your going to do is control it, your just wasting your money in my opinion. i’m going to be honest, like if you’re a parent using this app, this is not helping you gain your child’s trust, it helps you lose their trust. using this app on your child especially if their older, makes them feel like you can’t trust them. and plus, they know you’re looking for trouble, they’re not going to give you that. you’re just wasting 100$ a year for nothing..Version: 2.15.4
✓ Great for Horrible Parents ☺️Parents who use think they are helping their children by making an app do decisions for them. Now the issue is what happens when the kids are adults and they now have to make their own decisions, and a glitchy app by t mobile won’t be there for them. Parents also download apps like these because they don’t their children. Usually this isn’t an issue but don’t worry when you get this app your kids will go behind your back all the time, as they finds ways to beat the app. This distrust can lead to relationships falling apart. I really recommend if you want your relationship with your children to get ruined..Version: 2.15.4
✓ Need to improveThis app is not bad but it’s constant updates (almost daily), makes very difficult tracking your sons. It requires to check daily if the latest version was downloaded in your sons’s devices even if you set the auto-download option. At the end, if you can’t check this you won’t be able to use this app when is more needed and this is really frustrating..Version: 3.1.4
✓ Worthless appThe concept is really good but the app needs a lot of improvements. The child gets notifications every single time you check their location. They can disconnect VPN and they have access to everything. The FaceTime restriction doesn’t work, when you go to the history to see what pages they were searching an error page shows up. You can basically can only pause the data and restrict pages and that’s about it. It would be amazing to be able to control and see what my child is texting and who she’s calling, for parents to have total control of pages, apps, etc. I actually have more restrictions with screen time from iPhone and it’s for free. The $10 are not worth paying at all..Version: 2.6.0
✓ WORST APP NOT WORTH $10 EXTRAThis company is disgusting how they do business. You pay $10 a month for a service that doesn’t work 90% of the time. I’ve called t-mobile at least 15 times with this same issue and I’ve had it for about 5 months. It crashes everyday the VPN doesn’t work and turns itself off every day. Clearly there is something wrong with their service and they choose to turn a blind eye and just take your money every month and not fix it. I will continue to call till every month I get my money back for it. I will not pay for something that doesn’t work. The tech department doesn’t know anything all they say is “reinstall the app” “log out” “download again” I don’t have time to do this every week with customer service. DO SOMETHING T-MOBILE YOU $67 BILLION DOLLAR COMPANY!!! You have all that money and can’t fix an app. Lol pathetic. *update* they reached out to me telling me the same crap I’ve been doing. Check the VPN, install and uninstall the app. I’ve done everything and they’re telling me nothing new like always. And what I don’t understand is how they have so many 1 star reviews but manage to keep a 5 star rating lmaooo ok If you have an iPhone you can do it for FREE on the phone itself on screen time and it works 300% better and offers more and never crashes. Idk why I even paid for this.Version: 1.0.8
✓ Good job losing your kids trustMy parents only got this app because I came out to them and they didn’t like it now they want to monitor what I do 24/7 and have restrictions and besides this app they check my phone all the time honestly they could just check my phone and not have to use this horrible app I would have been ok if they decided to just talk about it like civilized people and not turn to an app as their first decision they have honestly lost all my trust and I don’t talk to them anymore and this even doesn’t let me do anything on my wifi anymore I have to use my data all the time now. So parents if you are deciding to download this for your kid make sure your either have a good reason or you are prepared to completely break the bond between your and them..Version: 2.15.4
✓ Total disappointment and waste of time/moneySpent 2 hours with a senior T-Mobile tech trying to set this app up only to find out that I be way it works is deeply flawed. Parents really don’t have any control through this app over kids’ phone usage. Their phones need the app too and once any limitation function is activated, they can just turn it off through their app or delete their app. If you kids are very small and don’t understand much about apps, or if they are super compliant, this may work for you. But for normal iPhone knowledgeable pre teens or teens .... good luck!.Version: 2.12
✓ Honestly, I’m writing a review again because they need to know.Dude, this app is terrible. It makes your kids not trust you. And I’m reading comments, and a lot of other people are saying the exact same thing! It is sort of good, that you can see what your kid is doing but. This isn’t the way. See, it show the apps your kid has been useing. And every website your kid has visited. And personally, this is not the way for you to gain your kid’s trust. They’ll stop talking to you because they’ll,feel like you are spying on them! And that is not the way. I hate this app from the bottom of my heart due to the fact that my parents are useing it against me. I feel completely violated at all times. And my parents are watching me. At all times. I hate it.. but, if this app was a little less privacy consuming it would be great for children. And people of all ages : ) just please take this to mind, I’m not sending hate to the app, however it really needs to not show so much, you are practically spying on your child. And destroying the bond between them and you. You are ruining the bond! And if you thing this is good parenting!? Spying on your kid!? Yeah? You are dead wrong!.Version: 2.15.4
✓ Only allows one parent to have full accessI wish I could give this a 5 star review, but the fact that it only gives one parent full access to change time limits is really frustrating. I as not the main account holder can only see what is happening and not make any changes to time limits etc…. Find a way to make it so that both parents can have full access and I would happily give it more stars..Version: 3.3.0
✓ NoI hate whoever made this app why can’t I just be on my phone phone freely I’m 14 years old I shouldn’t be so Untrustworthy that I need this ridiculous app. It makes me feel like I can’t just live my life freely. Sure it’s good for more little kids but not a teenager. I feel like I’m being on lockdown or on safe mode or something, this may sound disrespectful but I don't get why my mom can’t mind her own business..Version: 3.1.4
🙂 T-Mobile FamilyMode Positive Reviews
T-Mobile FamilyMode works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact T-Mobile FamilyMode.
⛔ T-Mobile FamilyMode Problems
