- 92.8LEGITIMACY SCORE
- 93.3SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
UnitedHealthcare App Complaints & User Negative Comments 2024
UnitedHealthcare app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using UnitedHealthcare? Can you share your negative thoughts about unitedhealthcare?
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UnitedHealthcare for Negative User Reviews
✓ This app went backwards and deleted claims payment linkUp until they updated the app within the last month or two, if you had an HSA or a flex plan, you could pay directly from the app with your plan in 2-3 clicks. This recent update deleted that capability and made you pay via the main website. (Ok, I thought, not as convenient, but not a big deal.) Well, this meant several long verification sessions and finally took me to an independent payment site where there is no option of linked payment accounts, and worse yet, they require you to find the routing and account numbers, (and not even pay with a debit/credit card) which you cannot find the Optum Bank account numbers through the app, nor download a statement with the account numbers through the app. I finally gave up with UHC and said, “Skip this, I’m going to my hospital app.” (Which let me pay with my HSA debit card and payment completed). So UHC, your updated app stinks. Please bring back linked payment capability to make easy payments from the app. Must be your app developer took a vacation from his brain when he updated the app..Version: 2.17.1
✓ Not again?Why is my previous review deleted Apple?? Same complaint about UHC as before… stopping all promotional emails is not possible. The “opt out” button is non working or fake. It doesn’t do any good to block emails (or unsubscribe) within the Gmail app because UHC periodically uses different addresses to send from… just like scam callers constantly change their phone #. I don’t believe I want to do business with UHC anymore since this is a representation of how they do all of their business. I’m going to shop around next enrollment time. I’m also going to pass this onto all the FB sites and pages (including a 1400 friend list to pass on) concerning the relentless pursuit of customers when they choose not to be solicited. I’ll be making a reminder in my phone, along with a copied & pasted of this review, to check this review every month to make sure it’s still here. Time to go block yet another email address.Version: 2.0.2
✓ Terrible glitchy appSearching for a healthcare provider using this app is a nightmare. Good luck searching for a specific provider. Is it under doctors, Specialists, facilities? Who knows! And good luck to you trying to figure it out. Not as simple as just entering a search term and seeing what results match your inquiry like a normal search engine with other insurance companies. To top it off, once you find a list of potential providers, make sure you go through them quickly before the app decides to log you out and you have to sign in and start over halfway through your review. But, that also depends if the app decides to let you log in at all. Depending on its mood it may log you in or it may tell you that your record wasn’t found, despite using FaceID linked to the same password that’s always worked for you. But worst of all, I was able to save a list of all my health providers for easy reference which you’d think is great. Well, that is until the app decided to one day delete all my saved providers so that I had to look for them all over again using their terrible search engine and save them again. Who knows how long they’ll last in my Saved bucket this time. I hate this app so much I have basically just resigned myself to using the desktop version..Version: 1.8.14
✓ TerribleNo customer service. I needed help with this app as it didn’t work with my iphone. I called the technical assistance number and got a person who only does commercial UHC, however she sent me to someone who “could help me”. That person asked me several questions and had me repeat the same actions I had just done and declared my phone incompatible with this app. Interesting, since my wife had just downloaded the same app on her identical ios phone with no problem. ( no problem getting into the web site on the laptop). Then he said he’d get someone who knew this app “really well”. Isn’t that why I was connected to him in the first place? Should I ask for the janitor next? I hung up after receiving NOTHING from UHC after almost 1.5 hours on the phone. I did receive many insincere ear massage apologies though..Version: 1.8.8
✓ Shoddy TechIn July was tracking my steps with this app, successfully. Beginning August 5, the app wouldn’t recognize my phone. Called tech support 4 times (not very knowledgeable) and each time the person did not know how to resolve the problem and had to put me on hold to read a manual or ask for help. One of those times was put on hold for 45 minutes then call dropped then another time for 10 minutes and I had to hang up. They had an upgrade 6 days ago and I wonder if the upgrade is not recognizing iPhone 12 or visa versa. Right her way, I’m not getting my 7500 step recognition and UHC should consult with Apple..Version: 1.9.11
✓ I wouldn’t recommend itI’ve have some thing where I have Medicare or I had Medicare with Medicaid as the supplement. Our United healthcare was supposed to make this easier and seamless and that they work to take care of the bills and then send them to Medicaid if there was anything left and magically this is not happening I have put in about 30 hours so far and still keep getting the runaround… even though I called to Medicare and they called my insurance agent both yelled at that yes they should be doing exactly that they should be just paying the bill and sending it off instead they’re sending the bills back saying that that’s my share yeah definitely not what I would recommend. I am still waiting for a callback from finally getting a call back about the claim being escalated and yep 24 hours later still no call back.Version: 2.17.1
✓ Unfair usagesI’m disappointed in this card program because everyone who has ever been on United healthcare knows that the blue card was the best and now this Ucard it’s okay but Not great either, I understand if some patients want to use it to pay there bills with it that’s fine but others who need to get groceries and pain medication rely on this card and to purchase all inconstance products can’t get any of them or most of the products like feminine spray, underwear in any manufacturer and I know i tried to get the assurance underwear and it says “”item not in catalog yet””, it was 5 months ago why do y’all change items at your discretion STOP DOING THAT THIS IS OUR MONEY NOT YOURS I Don’t care who told you that lie but Stop making excuses for everything and let the patients who own this card decide for themselves!🙏🙏🙏🙏🙏🙏🙏🙏🙏💯💯💯💯💯💯 God bless you.Version: 2.37.0
✓ Frustrating and clueless representativesEvery time I call United Healthcare I get representatives that don’t know how to answer my questions. They Go round and round about with their generic answers without even addressing my question because it’s clear they don’t know what they’re. They Put me on hold for a long amount of time. My most recent call I was on for an hour and 40 minutes with three different representatives; the third one put me in the same department as the 1st. It’s just unacceptable and unprofessional. It’s horrible having United Health as an insurance company and I’m currently speaking up our companies HR since UH can’t help. If there was a negative star option I would choose that..Version: 2.0.2
✓ The OTC info is a disgraceThis app is a disgrace on a couple of levels. The Face ID has never worked and U Card hub is no better. The product screener which is supposed to tell you if a product qualifies for the OTC benefit will tell you that a product like mouthwash qualifies but when you get to the cash register you can’t use the OTC benefit because there’s alcohol in it. Now they’ve removed all mouthwash including the alcohol free ones but the app will still tell you they qualify. It also doesn’t recognize many of the store brands even when they’re the same as a name brand. Does United Healthcare get a kickback from the name brands? Just curious..Version: 2.31.0
✓ I lost $30 because of this apI walk 7 to 10,000 steps about 20 days a month. Because of a programming glitch and being unable to update my step count within the app I lost three months worth of rewards from United healthcare. Even though my history is plainly with in my health section on my Apple phone this app will not allow me to go back to prior months to correct the issue that was caused by their programming error. I called support several times and was told tough luck on you. If I go into an area on their app where it says update step count, and it does not work, I should not be penalized. #RipOff.Version: 1.9.11
✓ You need to update your siteI have had issues with some of the providers you have on your site under this plan. I have found addresses and phone numbers to not only be incorrect but also belonging to completely different businesses. I have provided this information to your representatives but have seen no changes. I have been looking for a counselor and not a single one on your site has returned my calls, or the phone/address on your site is completely wrong. You need to fix this. It makes looking for a provider super difficult. I am considering switching plans at the end of this year..Version: 2.0.3
✓ Great app till you actually need to do or look up something SpecificLove that I can see my claims and Rx from the past. But when you need to add notes to your prescriptions there’s a glitch where the keyboard is in the way of the save button and there’s no way of pulling the keyboard down out the way. And they removed the ability to search for a specific doctor by name to see if they are in your network. I had to search a LONG list of several hundred drs and they are listed in no particular order. Just random so you can’t even scroll alphabetically. I swear I seen a dr was in network before contacting her to set up a surgery. But then when I contacted customer service to check on the pre-authorization and get an estimated out of pocket cost I was told she wasn’t in my network and they couldn’t give me an estimate. I went to try and find her in the search again but got tired of scrolling through hundreds of drs and without the ability to search by name it would have taken hours. Now I have learned if I find a dr in the list to take a screenshot of the list and their info. And since they changed things around it was hard to find the section that gives you an estimate out of pocket cost for procedures or for anything..Version: 1.9.11
✓ Having problems with the card plus people not returning callsI have had nothing but problems with my navigator returning phone calls since October or December 2021 it is now March 16, 2022 and I still haven’t heard from her there’s something wrong with your phone system so she says plus then I’ve tried to talk to supervisors they were supposed to call me back has not won did and then she didn’t call me back after she said she would call me back at all I’ve tried to get back a hold of certain people can’t get a hold of anyone and nothing has been done can you please call me today to get things taken care of thank you I appreciate it and I don’t like this app I’m not sure how to really use it plus in January and I did not get my January $75 on my card and was promised because I got my card late I got my card on February 5, 2022 which was a Saturday and I was told and so was one of the customer service people or supervisor at UNITED Health Care to complete told that I would be getting an extension because I’m getting my card late and still I have not got that $75 for January February I didn’t try to use the card and it wouldn’t even work so now I got something else and I still don’t have my card in the mail which is the card number I got now don’t even know why what’s going on so I need somebody call me thank you have a nice day.Version: 2.0.4
✓ So unsatisfied with everything UHCI am so disappointed in the service, website available “help” which comes from foreign countries’ operators who know nothing about truly answering questions over the phone or finding anyone who has any inkling as to what they are talking about before being transferred so many times and then the call ends. Shame on you UHC. I can’t even write a review without jumping through hoops. It’s no wonder why the nicknames required that have been taken are:unacceptable, I’m fed up, unbelievable and the like. I’m surely one of millions that find your system deplorable. Oh wait- that is probably taken too. And I’m sure that no one will respond to this. Guess I’d better find another negative nickname….Version: 2.25.1
✓ This app just wants your money. Get another company.They don’t contact anyone about anything in terms of scheduling. I thought the whole point of an app was to do this. They can’t schedule anything besides payments to another company that you owe because that how hospitals work, but at least don’t lie and say it’s someone else. This app is very half like others I’ve seen used by other people who can ACTUALLY see if a doctor accepts new patients or not. Anyone I call on “their network” is lying or the app is stupid so I’m blaming the app. Most claims aren’t sending around to someone who another person but tell you who they owe. Maybe it’s just me, but I thinks it’s ALL THEM and wanting your money..Version: 2.15.0
✓ Using UHIt’s difficult to find information about my policy in detail. I have to call often and am on hold forever. I’m also getting denied for services that I pay thousands of dollars for each year. It’s very unfair to have someone deciding your life for you and denying services when they aren’t in constant pain. I’m sure if they were in this pain, they would want to be helped. It’s very unfair and disturbing that a human has such control over another human and with no concern for their health and quality of life when that’s what they are actually supposed to help you with and to help you be healthy. I’d like the person whom denied my test to live in my body- let’s see if he/she could last 5 minutes! But hey, me being denied doesn’t have any effect on his/her life and health! So I guess it’s easy to not care about the people paying them their salaries to deny healthcare!.Version: 2.8.0
✓ IVIG Delivery, billing errors, and coding errorsOff and on for the past 2, years, I have been jumping through hoops to take care of multiple, as in at least 20 billing and coding errors, that result in me getting charged hundreds of dollars each tim, when it should be covered 100%. I am being charged as a home infusion, when I have NEVER, EVER had a home infusion my whole life. I have always gotten my infusions at an infusion center. I have also had my IVIG delivered to my house, instead of the infusion center, and they had to return to pick it up. I just received another notification today, saying another IVIG delivery will be arriving tomorrow. It’s never ending. I have been told over and over and over that it will be red flagged, and I won’t have to worry about it anymore. I have even spoken to my Patient Navigator. This is very stressful, and not good for my health, as stress is a HUGE factor in the possibility of a relapse related to my autoimmune disorder..Version: 2.0.1
✓ ABSOLUTE WORST INSURANCE COMPANY!!!!UHC should not be in business!! They hire the most incompetent people in a profession that requires serious attention to detail! My appointments were run through as my husband’s. I talked to at least 4 different people about this and they don’t correct it after insisting it will be handled. I talked to a supervisor (after 4 different calls to verify in-network doctors) and she insisted a doctor was in network just like my mobile app indicated he’s in network, only to be told by the doctor’s biller that he is definitely NOT in network for my plan, but for a different UHC plan. When I talk to the UHC “customer service agents” they ask me to provide phone numbers and addresses for the doctors. I tell them it’s right there in the mobile app program! “Oh, you’re right!” They exclaim in surprise. They had me listed with a Primary Care Physician I never heard of and assured me they will fix it right away, but to date it still hasn’t been fixed. The supervisor today assured me she could fix it then says she can’t figure it out! Absolutely THE WORST INSURANCE COMPANY EVER!!! Their app doesn’t work, they have doctors listed in network when you sign in under your plan but those doctors are NOT in network. Ask one question and you’ll get 10 varied answers, none of the correct. HORRIBLE!!! DON’T USE UNITED HEALTHCARE UNDER ANY CIRCUMSTANCES!!!!!!.Version: 2.26.2
✓ Changed without warningI downloaded this app about a year ago. As far as the app itself is concerned, I was pleased with it. I didn’t need it for a while until today; when I tried to log in to resolve an insurance mixup, I was denied entry. After spending some time checking my email and password, I came to the App Store to see if I could get some info here. That’s when I learned that some time during the interim the UHC app was no longer usable by AARP Medicare Advantage/UHC customers. I will be deleting this app - why should I keep something I can’t use? - and I understand UHC has the right to simplify things on their end, but it would have been nice to have received some warning of the change BEFORE I had to use it. The app itself gets five stars; the lack of communication dropped it to three..Version: 1.5.7
✓ I can’t wait for socialized medicine.I have had chronic back pain that has caused me to be on light duty at my job as a firefighter. I have had this issue for over one year and UHC has repeatedly denied the MRI appointment my doctor and a specialist referred me to. After weeks of Co-pays for precursor PT appointments and Doctors visits to qualify for an MRI I was again denied. A UHC procedure review panel doctor stated it was not required. I had to call repeatedly to get through to there claims department to get approval for the MRI. After co-pays time out of work and time and travel expenses it would have been much less to pay out of pocket. To top it off the corticosteroid injections needed after MRI were not covered by insurance. Keep up the good work UHC!.Version: 2.14.0
✓ Still needs debuggedInterested in the step activity for rewards I am very disappointed it does NOT work. Specifically, when entering info for my activity tracker, a Fitbit, the app does NOTHING but sit and spin. It never finds my Fitbit, continues to just spin and won’t stop unless I cancel or quit the app. My Fitbit is on my wrist, the Fitbit app is on the same iPhone, and ……….. nothing. Being teased with rewards then not connecting is disappointing. Oh, and the “Manual” mode? Funny how the date is always 8-10 days away into the future before being allowed to enter. Wait for the 8-10 days, right? Oops, now it’s another 8-10 days. Pffft. Other than that the app is very slow to track past medical appointments, but does OK for prescriptions..Version: 2.12.0
✓ Good App but not Great for FamiliesMost of the app works very well technically but has a fundamental flaw for families. The app will only allow the primary to see information related to the dependents or the HSA balance. In our case, my wife handles most of our children’s healthcare needs but because she is not the primary she can’t see any information related to them through the app nor can she see the HSA balance when she is the one primarily using the account. We understand the need for privacy but there should be a way to join the accounts after giving permissions (there’s not - we called). So this app is great for single people but useless for administration of family plans..Version: 1.2.1
✓ Prescription refills.I’m a new customer and I have to say so far I’m not impressed with the service I have received. The first problem was with the initial sight up person I spoke with in which I was told everything was good to go but another day I had to complete the application with payment information and complete my paperwork. I would not have ever received any medications had I not followed up on my application. I don’t hear very well and when I’m directed to speak with a foreign country it makes my experience worse. I would appreciate communicating with a person speaking English well. I have used another pharmacy for several years and if my prescriptions are not filled correctly and on time I will definitely change back to that pharmacy. Sincerely,.Version: 2.26.2
✓ Poor designI downloaded the app and had my two college children download it as well. Since neither really carry wallets, I thought it would be a good way for them to have quick access to the insurance cards if needed. The problem is there are six people in our plan so one child is printed on a separate card that is not visible on the app. I called in to UHC to see if there was a way to view all persons covered via the app. The agent that I spoke to was less than helpful and sarcastic. I will not name her in this review, but if someone cares enough to reach out to me, I will certainly share the name and details about the encounter. You all should consider an update that makes all details assessable on the app. If not then what’s the point? It’s not convenient or helpful if it’s missing important information..Version: 1.6.8
✓ TerribleI’m not sure if it’s because I don’t like UHC all together, but the app is absolutely awful. I mean unless you like not being able to login. If I login once, I have to delete the app & redownload. It doesn’t actually do facial recognition, as every time I try it says “oops we’re sorry something went wrong”. It works just fine on all the other apps that offer it, except this one. Speaking of, password saving for easier login? Forget it after logging in once. Just save the time and delete the app instead. It’s annoying trying to login to check my information but I get blocked because the app doesn’t work. This has been an ongoing issue since I started with UHC in 2019..Version: 2.25.1
✓ Relatively unhelpful appThe app is great if you want to see how much you owe for past visits but that’s about it. You can’t make payments thru the app - you have to use their website for that. I have also found that provider information in the app is never up-to-date. Today I had to call 3 different clinics just to get a standard appointment with a GP. The first I called not only has a new phone number but the practitioner specializes in pediatrics at that location - not what the app showed. The second provider I called was not accepting new patients - not what the app showed. Number 3 was the ticket today but even that felt like a huge stroke of luck based on prior experience. I would never choose UHC or their …unfortunately my employer chose UHC so I’m stuck with their app..Version: 2.28.0
✓ Hard to find information about cost of careI’ve been phoning your help line to find out if an anesthesia group is in network. They couldn’t find the info. Also, Several months ago, I received a postcard from UHC about a free hearing test. I phoned the number on the postcard. The agent gave me the name of an audiologist. I assumed this audiologist was in network but she wasn’t. Why would I be sent to someone out of network? It would be better/easier if there was one obvious page with a space for a search query for all procedures, drugs, providers, facilities. It has taken me two days to find the information that the anesthesiologist for my cataract surgery is in network. Of course, I still don’t know what my out of pocket expenses will be and my surgery is Tuesday morning. Thanks for letting me vent..Version: 2.24.1
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