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- 93.3SAFETY SCORE
- 4+CONTENT RATING
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UnitedHealthcare App User Positive Comments 2024
UnitedHealthcare app received 22 positive comments and reviews by users. Can you share your positive thoughts about unitedhealthcare?
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UnitedHealthcare for Positive User Reviews
✓ My primary insurance! Secondary insurance is through mail handler‘s benefit planI’m very thankful to be one of the few that are covered with dual insurance is having this has made my life and choosing to go to the doctor much easier! Are used to fear about not having money to pay for all the bills to find out that you have kidney disease, carpal tunnel in both wrists, And sleep apnea. There a Tonna test they have to be done from watching your blood pressure and checking your cholesterol to seeing how many white blood cell count you have. Thank you for being with me in the beginning of this progress!.Version: 1.5.2
✓ Clarity in medical insurance? It’s true!!Wow! This app actually gives a clear representation of my insurance plan, deductibles, co-pays, and what has already been charged to those areas. Don't expect another low-tech, non functioning med insurance app. My experience is that I have direct information, updated within a few days to a week of service. Also like the in-network doctor near me finder. I have three children, ages 5 and younger, and we like to travel. Knowing that I can find a close-by in-network provider for the inevitable sniffles, bug bites, and upset stomachs that come with traveling with children, is peace of mind!.Version: 1.0.2
✓ App doesn’t work since last updateAfter the last update in July the app doesn’t work anymore on iPhone 14 Pro. Trying to sign in it says you can’t use Face ID without logging in first and when you try to go to the log in screen it just comes up with an error. Have tried uninstalling and reinstalling and it is the same. Same problem when downloading and attempting to log in on both my wife(iPhone 12 Pro) and my daughters(iPhone 11) phones. Update: Went to take a screenshot of the error to send to Customer Support and of course suddenly the app loads right up and signs in. 😑 Why you make me look like a fool technology?.Version: 2.38.1
✓ Amazing!I can view claims, show my insurance card, look up doctors in my area by name or by condition of health ailments! If I’m unsure of a doctor to see due to a new condition the app can show me in 2 seconds all my options for my area, used to take me 10 minutes at least or I’d have to schedule with a mystery doctor based off their practice alone. It also has a health checklist so that I know what I’m staying on top of and what I’m not, so I don’t have to guess or try to figure out via the clinic if I need a immunization or a test/screening done. This is great!.Version: 1.1.1
✓ Super easy to access my healthcare info!I love this app! Never have I been able to do so much with an app. I love that I can find doctors quickly, seek out information about providers, find all the contact info and even speak to someone at United Healthcare via phone or video chat outside of my doctors regular office hours if I have a concern. I love the accurate, to the minute information about the funds in my accounts and what I’ve spent/ what is left. This app makes finding the help I need very easy..Version: 1.1.1
✓ So Easy To Submit A Claim, but...Submitting a claim has never been easier! However, after I took photos of the required documents and submitted the claim I realized I entered the incorrect date and I couldn’t find a way to go back to make this change after submitting the claim. Now I need to make a phone call during normal business hours. It would be nice if I could go back to see what I submitted and make that simple correction but I don’t think that’s possible. Complications resulted from user error. Aside from that it gets 5 stars..Version: 1.8.14
✓ Lost and FoundI went to my local pharmacy to get my new script product and was told that it would not be available until the 23rd of December. Therefore I remembered to call UHC too ascertain the problem. In short order I learned that my doctors had sent it to a pharmacy in their building and it is ready for pickup. Woohoo so relieved and also learned that after I obtained the current month’s order, I can have the future scripts transferred to my local pharmacy. All reconciled in just a few minutes. Thank you UHC!!!!.Version: 2.22.0
✓ Very helpful and easy to navigateI like this app. It helps me keep up with my billing. The only one thing I’ve noticed is going from my desktop to the app my paid items that I checked do not change over when I mark them. Kind of a problem if your trying to remember and can’t get to your desktop. Other than that, I was able to update my primary care doctor and check in on my claims against my insurance. I noticed Labcorp doesn’t comply with the payment feature so I’ll have to contact them directly..Version: 1.6.6
✓ First time userI used the UHC APP to check on my claims. I have been to the hospital due to COVID19 and was very ill so I just want to make sure that all the Dr’s (heroes for me) that took care of me get paid. When checking the claims see the pulmonologist & ambulance didn’t get paid. Right on the app have choices to take care the claims , for me I like to speak with someone not a machine so you can request a call right away or you have the choice for UHC to call you back. That is a nice figure to have I tried out, requested a representative spoke with then and got both of the claims fix. I recommend the UHC app. Thanks you.Version: 1.7.7
✓ Excellent care provided to me!All I can say is that since joining up with y’all I have received and been provided the most positive and utmost of care by EVERYONE whom has come into contact with me! Be it a doctor, nurse, ( which you kinda hope to get the highest level of care from ) but to the folks cleaning the rooms, bringing meals, and changing the trash in the rooms. There has never been an instance where ANY hospital employee hasn’t exemplified the Upmost of care or concern towards myself or my issues! To my hospitalization that matters most to my stay, departure as well as spreading to word to friends and family that my be needing y’all’s help. There is No where else I would want to go also no where else I would advise Anyone to go knowing they are in need of medical assistance! Don’t get No better than Y’all!.Version: 2.21.1
✓ Dedicated UHC EmployeeI wanted to say how helpful the UHC rep. Natalie from Columbus, Ohio was last Friday, April 15th. She stayed on the phone with me for over an hour assisting with talking to my current ENT Dr.’s office that was going to do my ear surgery, trying to convince them to pick up UHC/AARP insurance. She was trying to save me money! Researching Network doctors and finding one for me. She connected me with the rep. At the Essentials Account to order diabetic testing supplies, staying on the line until the order was completed. She explained in detail to me what the Essentials account was. I believe she went above and beyond any reps in other insurances normally do! Thanks Natalie! Gail C. Sheldon St. Marys, Penna..Version: 2.7.0
✓ Very convenientIf you need help or have questions that need to be answer you have your nurse and a doctor just a phone/app call away... instead of waiting close to a month for an appointment or having to wait for hours or pay high cost for ER visits and have to make runs to your local pharmacy, everything is done by a click and best part at your privacy of your own home/space.... Have been using it twice so far and I well recommend this... please give it a try.Version: 1.6.4
✓ Really like it but is missing a featureI recently downloaded the app and was very pleased with it at first sight, until I started to download other similar apps for different insurance types and realized that all the other apps allow me to save my ID cards to my “wallet” fiction on apple iPhone except for this one . I really like the idea of having all my yards on my phone at all times but this app simply doesn’t have that feature. I hope they add it soon it’s a great feature to have . Other than that I have no complaints !.Version: 1.9.13
✓ Sick 6 months old(This is his wife writing this review) So we just used the call a nurse 24hrs and I couldn’t be happier with how it turned out. She was so nice, helpful, answered all of our questions and even the ones we didn’t ask. She also told us about another option that they offer and where to look for it on the website to see if that will help us as well. Oh.. and when we put in to talk to a nurse I don’t think we even closed the app fully before my cell phone was ringing. Great turnaround and awesome nurse. I will definitely use this again whenever someone is sick again..Version: 1.1.1
✓ Very convenientI love that all my information is at my fingertips including my HSA balance. Very easy to add your doctors that are in network. However I find it annoying that I could not add an out of network physician as my GP. My GP is a PAC, I honestly have never even met the doctor listed on my scripts (who happens to be in-network). I think a seamless integration with MyChart and GoodRX should be something the developers should look into for a one stop shop with appointment scheduling, test results, and medication cost options. As it is now, the user interface is clean and easy to navigate without more than a couple of minutes poking around when you first use it. If you a falling apart like me and have frequent office visits and multiple doctors, it’s a handy app to keep your insurance information and claims in order..Version: 1.8.8
✓ Convenient, easy-to-use and usefulThe app allows you to view claims your providers have submitted to the insurer. Some of the claims are eye opening and will surprise you - such as how many claims a single visit might entail. You have the opportunity to mark-off which ones have been paid to assist the insurer to track whether your deductible has been reached. The app also allows you to quickly check which providers are in-network. Prescriptions on OptumRx are managed on a separate app. You can also save the contacts of your regular doctors for easy reference. It will also prompt you to look after your health by getting your blood pressure taken, getting a lipid panel or getting a flu shot. However, you do not put anything personal into the app. It does not collect your health data, so that’s good from a privacy perspective, but if that’s what you’re looking for, you’ll need another app..Version: 1.8.5
✓ Quality Health Care AppThis app is very useful and I find myself using it frequently. It is well-designed and relatively intuitive; for starters it is Faced ID-enabled so I don’t have to go looking for my userid and password every time. It was also smart enough to look up both my current policy and one from a previous job so I can check my full history. All of my recent claims are here and there are quick links to contact the nurse line, find a nearby provider, or talk directly to UHC. It would get five stars except for two things: there’s no way to initiate a claim from the app (you have to use the full desktop site) and there seems to be no way to integrate with any medical records (for example, it keeps suggesting that I get my flu shot, even though I got it during a covered visit). Overall, though, it’s a very solid app..Version: 1.6.18
✓ SimpleThis app is so easy to use. It shows all you need to know about those providers around you. It has ratings by them, how close they are, what services they render, on top of that how much you will be spending! It’s awesome because then for those that are out you can know what to expect when you get there. Reviews on the app are weird because it shows the ratings per provider but they don’t show what their patients are saying. However, I am unsure if it’s for HIPAA compliance. I mean I would like to see what people are saying to really know whether to go there or not..Version: 1.6.12
✓ Great AppThis is a great app. It makes things so much easier. You can access your is card. The app provides you your recent EOB’s as well as your deductible amount and how much money has been applied toward it based on your medical visits. The best thing about this app is you can search for a specific procedure. This allows you to view the doctors in the area you live or nearby. You see the doctors name as well as reviews. It will show you what the doctor charges and gives a detailed breakdown of what you will pay out of pocket with explanations. You can use this to “shop” different doctors for a lower cost. Excellent app..Version: 1.1.1
✓ Love the easeThis app is so easy to use. I love that I can check which doctors and facilities are in or out of network. I’m very happy with how fast claims show up and all the information that accompanies each claim. I would definitely get this app if you have UH. Of course you cannot see everything such as your deductible/OOP/copays but I know what they are anyway so it’s not a big deal to me. Having your card available all the time is a big bonus especially if your traveling or have a last minute emergency..Version: 1.6.0
✓ Best experience I’ve had healthcare apps!I will say that I have been very impressed this app. I have had BCBC and Cigna’s apps, and by far UHC has been the most functional and user friendly for me! I have only been using it since September 2019 when my benefits switched. All I can say is I never missed a beat and have not had to call UHC for anything to date! For me this alone has me smiling! I give it 5 stars, but I am great at updating my reviews if and when my experience or thoughts change! Keep it operating properly and don’t try to improve or change it if it’s not broken. Too many companies do this and someone needs to say enough at times! When ease turns to frustration say good bye to things that affect your bottom line!!.Version: 1.5.6
✓ Awesome New Organizer!I am very impressed with what I see, it’s great for staying in the loop of things as they are processing, I love that I could see everything and everyone that I seen or visit with, perfect and the charges are broken down so you can see everything, if your life is very busy and you have to keep thing organized this is what you need, you can make notes on each claim and keep it all together with that claim. I finally was able to register and log on today after trying for a couple weeks and I’m so glad I’m up and running with it. Stress defuser, peace of mind is where it help me to be....Thanks.Version: 1.6.2
😕 UnitedHealthcare Negative Reviews
