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SELPHY Photo Layout App Complaints & User Negative Comments 2024
SELPHY Photo Layout app received 69 complaints, negative comments and reviews by users. Have you ever had a bad experience using SELPHY Photo Layout? Can you share your negative thoughts about selphy photo layout?
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SELPHY Photo Layout for Negative User Reviews
✓ Bring back the FIT button pleaseWhile I love that you can now easily resize/ trim the photos can you please please please bring back the fit button that just made the image the size it needed to be for the paper. Still keep the Trim option but a quick snap to would be great for those of us that don’t want to fiddle around to much with it all.. Thank you!.Version: 2.1.0
✓ No way to edit formatsThere is no way to change which pictures you want where in the photo layout For example, if you want one specific one to be big and the others to be small, there is no way for you to arrange it... The app decides for you, and that is extremely frustrating and useless. The app also decides how your pictures are cropped and rotated. I just bought my SELPHY, particularly looking forward to being able to print photos on different sizes, stickers, etc. However, I am extremely disappointed in this app and will now not be buying the creative kit with the sticker options..Version: 1.0.0
✓ WILL NOT WORK WITH IPHONE XR!!!!I have been trying to connect this printer for the past week. It keeps saying I need to have the printer turned on (which it is) and that I need to reset the password if it’s not connected to WiFi (which it isn’t). There’s a grammatically incorrect sentence that keeps popping up that says, “Remove the WiFi network when the printer was registered via WiFi settings.” WHAT DOES THAT EVEN MEAN?!?!? PLEASE FIX THIS APP SO I CAN USE MY PRINTER OR HELP ME UNDERSTAND WHAT IM DOING WRONG!!.Version: 2.1.1
✓ Not user friendly and faulty appNot sure how to report a fault with this app direct to canon, cba. Doesn’t select photos to print, have deleted the app and re downloaded, to no avail. Very timely to use, never a straight forward print process.Version: 2.1.1
✓ We need a solutionThis is a great app but I’ve bee having trouble when I Print and it sais THIS PHOTO CANNOT BE USED. Try to google it to solve it and nothing happens. WE NEED A SOLUTION.Version: 2.1.1
✓ So many features lackingIt’s amazing how many features other Canon apps have that this is lacking. I LOVE the app for the Canon cameras - it’s the 2nd biggest reason I’ve stayed with Canon, just after the color. But the printer app is awful. You can’t send to it from other apps, including photos. You can’t scrub through photos without closing. You can’t zoom in to see a slightly closer image without zooming in to 1. The options for photo editing are pathetic- and split between two different areas, for some reason. I’ll keep using it, because I LOVE being able to print a photo 30 seconds after taking it, but this app needs some love..Version: 3.0.0
✓ Just okI’d like more options. Outside of 8 up would be nice to customize the grid to 12 or 16 up.Version: 1.0.0
✓ JunkJust bought the QX10. Cannot connect my 13 Pro Max to it. Fails with “allow network settings”. I’m not an idiot, I do IT for a living. Not impressed with this. It seems I’m not the only one. How is this so bad? If a device requires an app, make sure it actually freaking works!!! 😒.Version: 3.0.0
✓ How do you get this to work!We can’t get it to connect to our wifi. We have deleted and reinstalled several times and nothing works! It only wants to connect to a neigh or wifi and will not give e us other choices. Any help?.Version: 2.1.1
✓ Why do a need a separate app to do this?I have a Selphy CP910, which has its own app. I have to install this app to fit more than one image on a print. Why can’t the CP910’s app do this itself? It’s inconvenient to have to use both..Version: 2.0.0
✓ Please add edge snappingJanky to get set up and use but this app actually produces really good results with a Selphy. However, it BADLY needs some basic edge snapping..Version: 3.0.0
✓ Won’t load photos and freezesLove the app when it works but it won’t load my pictures up and freezes.Version: 2.2.1
✓ Doesn’t WorkIf you scroll down even once to select a picture it won’t load on the editing screen. It also will say “an error has occurred” if you try to print it when it’s not loading on the editing screen..Version: 2.2.1
✓ This App Doesn't WorkHow do you sell a printer and the app do not work to print the photos!!!! This is insane. I have a Iphone XR, I went into the app to select photos and no photos is coming up for me to print. Fix this ASAP the printer is useless if you cant print. I have other photo printer and by far this is the worse app..Version: 2.2.0
✓ .This application Done my job many time, for now I’m very upset It’s not working like before, always making a problem!! And why no-one not trying to fix it.Version: 2.2.1
✓ TerribleUsed to work fine. Now is basically unusable as the app keeps freezing..Version: 2.2.1
✓ Will not connect to iPhone 12 Pro...PLEASE UPDATE THE APP!Thank God I looked to the reviews for answers because I could not, for the life of me, get this app to connect to my Canon Square! It tells me “Make sure the printer is turned on”...it is. Then it says to “Get rid of the previous wireless connection if the password has changed”...it’s never been connected even once so there was never an opportunity to even create a password! (I even checked the manual to see if there was a preset password - there isn’t)🙄🙄🙄😡 PLEASE update this app ASAP!! Cannot use my new printer until you do..Version: 2.1.0
✓ GarbageTrying to use this app for the SELPHY printer I purchased: Epic fail…an embarrassment really. Unable to connect through the app and can’t get past the connection setting to do anything..Version: 3.1.0
✓ Overlaps printoutI took a photo on my iphone and printed kn the selphy app and it overlaps and does not resize the print to actual photo. When I used the bordered printing, it prints the whole picture but the border is like 1/3 of the picture.. Useless for photo printing on the iPhone.Version: 2.1.0
✓ Update issuesSeems to be an issue with the Canon update and working with iOS 15.5. I kept getting an error message that the app couldn’t detect the device. I got out my older iPhone (that hasn’t updated the iOS) and could get the printer to work. Still some bugs. Please fix so I can use the printer with my current iPhone and updated iOS!.Version: 3.0.0
✓ Impossible to open appJust load the last version but I have just a white screen ... it’s the first time that I used it and it’s a very bad 1st impression ....Version: 2.2.1
✓ TerribleOnly prints a few pictures then stops working and crashes..Version: 3.1.0
✓ Freezes way too oftenThe app freezes after printing one picture. I keep having to restart the printer every time I want to print something..Version: 2.0.0
✓ ConnectivityThis app will only print a few pictures until it disconnects from my wifi. And will not reconnect once it disconnects. Very frustrating. Picture quality is great. Love this printer when it works..Version: 3.1.0
✓ Consistently does not workWhen I can get this app to actually work is wonderful. However, every time I use it, I need to delete and reinstall the app because it won’t recognize my photos and says cannot use this photo. It doesn’t provide an option to troubleshoot that problem either. Really annoying..Version: 1.0.0
✓ Freezes after latest updateUsed the app for years - five star- but freezes after latest update when you try to open recents to print an image. No easy way of logging this with customer support. Happy to go back to five star if fixed…..Version: 2.2.1
✓ TrashFor the life of me, I cannot get more than one picture selected. It says “Cannot use this photo.” ??? Is it something I’m missing?.Version: 3.1.0
✓ NEEDS AND UPDATEWorks super slow every single time! Takes forever to select and edit 1 picture. It should be more efficient!.Version: 2.2.1
✓ SELPHY photo layoutWill not let me change the layout for printing goes to smart phone which I do not have ,this has just started to happen what is wrong.Version: 2.1.0
✓ Selphy appCould be more user friendly other wise I love it. I don’t like how long it takes me to resize and edit but love everything else.Version: 3.1.0
✓ Does not work with iOS14Could not connect SELPHY QX10 to this app no matter how hard I tried using my iPhone 12 and iPad both running with ios4. Only worked when I used an older iPad not yet upgraded to ios14.Version: 2.1.0
✓ Can’t connect with IOS 14 and upThe QX-10 SELPHY printer is not compatible with IOS 15 and from my reading hasn’t been with at least since IOS 14. If you’re lucky and disable data and all privacy protocols, It will take you all the way to print preparation ….Before dropping the connection and not printing. Canon and Apple should have addressed this issue at least 1 year ago. Still nothing on it on their sites and community forums.Version: 2.2.1
✓ Can’t use photoSometimes can use photo and sometimes cannot, very annoying! Don’t even know why this app exists, why can’t they just put this in the SELPHY app???.Version: 2.1.0
✓ Pure trashThis app just… does not work. How am I supposed to print my pictures when the entire app freezes as soon as I open my photo album to make a selection..Version: 3.0.0
✓ No way to edit, rotate or resize photos.There are no edit options to do anything with the photos. You can’t lighten, increase color and most importantly you can zoom in/out or rotate the pics in the layouts..Version: 1.0.0
✓ Very soft prints compared to Canon Print appSide by side comparison prints between this app and the Canon Print app, Selphy app for some reason is no where near as sharp print using the same settings and it has huge connection issues. Just use the Canon Print app..Version: 3.0.1
✓ App not as good as others… printer ok.The Canon app lacks a decent choice of borders and the stamp graphics are even more limited. The photo selection from photo library has no search option making finding pictures of people or pets laborious unless in an album. They added this search option to the PRINT app so it’s silly that they don’t add it to Selphie. Please Canon add some useful new and exciting graphics to make this a more fun product to use - I do like the print quality of the Selphie, however this 1 star review is for the lack of App print features..Version: 3.0.0
✓ Can’t connect to networkI’m not entirely sure whether the problem is the app or the Selphy CP1500, but I constantly get various different ‘cannot connect to printer’ error messages. I’ve tried everything to resolve, and have managed to print 4 photos in 3 days of trying various different troubleshooting methods..Version: 3.0.0
✓ Bonne idée mais impossible d’aller au bout d’une actionJ’étais très heureuse de découvrir cette application, malheureusement je ne peux pas l’utiliser pleinement. Après une impression l’application ne fonctionne plus. Quand je sélectionne des photos au bout de la 4ème ou 5ème l’application se bloque sur un logo de téléchargement. La correction de ce problème serait grandement apprécié vu le prix de l’imprimante, c’est dommage de ne pas pouvoir l’exploiter à fond..Version: 1.0.0
✓ GlitchEverytime I try to use this app for my photos the pictures do not show when I select them, the screen stays blank as if I did not pick pictures to get collaged at all when I most certainly did..Version: 2.2.1
✓ Terrible software!If were buying your product, please keep your apps up to date and fix bugs and issues!!!.Version: 2.2.1
✓ AwfulSupport for browsing iOS photos is just awful. It shows a list of photo albums and offers no way to just browse the camera roll. It also doesn’t seem to support folders correctly. So you seem to have to add to a standard album in the photos app, then switch to this..Version: 3.0.0
✓ Hot garbageBought this printer for east printing from a phone or computer and after hours and hours of troubleshooting the only way it works is saving photos to an sd card and printing from that. I expected better from canon. What an absolute disappointment..Version: 3.0.0
✓ FIX THIS APP PLEASEPlease fix this app. I got the canon SELPHY as a gift and I feel terrible cause I can’t even use it cause the app is so glitchy and slow it’s impossible to use ! How frustrating. How can you even make a product so expensive and you can’t even use it cause of this app!.Version: 2.2.1
✓ Horrible appThis app is always glitching somehow. It will constantly freeze up. It will take me more than one hour to try and print one photo. Zero stars!! Please fix it!!.Version: 2.2.1
✓ Works Great.. When It Works.Works seamlessly when it is functioning, but it freezes often and you have to swipe out of the app to try again. You also have to use your “recents” album, because if you click any of the other albums in your camera roll, it shows a blank screen and the app freezes..Version: 2.2.1
✓ Can’t connect to iPhone 12This app won’t connect to my iPhone 12 pro max. I can connect to my iPad, but it doesn’t always find my photos. I have to manually click each photo that I want it to access. Sometimes it won’t find the photos at all. Extremely frustrating. Returning the printer..Version: 2.1.0
✓ Version 2.2.0 doesn’t display photos for selectionI just upgraded to the 2.2.0 version and my photo album does not display photos to select to print. I can access my Recents, but nothing shows up! If I can’t select photos, I can’t print anything. 🙄.Version: 2.2.0
✓ Overcoat optionsCan we please have more overcoat options for the SELPHY square printer?.Version: 2.1.1
✓ Doesn’t work with iPhone 12 Pro and 12 Pro MaxCannot get the app to connect to the printer, keep saying connection failed, check if the printer is turned on (it is), or if the password has been changed (it has not). Tried on both 12 Pro and 12 Pro Max and getting the same error. Tried on a iPad Pro 2nd gen with iOS 14.2 and was able to connect with no problems. Canon, please update the app to work with iPhone 12!.Version: 2.1.0
✓ Bring back ‘fit whole photo in’ featureYou previously were able to have the option to fit your photos into the layout instead of cropping the image; not in this version; eg 2 square prints in N-Up, please add this feature back.Version: 2.0.0
✓ Slow loading photo library on iPhone 13Very slow speed. Cannot even roll down and browse photos. Pls fix the problem asap..Version: 2.2.1
✓ ImpossibleFollowing the steps, it just says “unable to connect, check that the printer is on” over and over. Yes, the printer is on. Sending this back. 🙄.Version: 3.1.0
✓ Good but needs more work and more optionsWould be great if photos can be drag around and resize and adjusted as well as being able to add some notes (letters, fonts, colours and or drawing too). How about passport photos sizes and cropping? Maybe even invitations options too as well as cards. While a calendar input will also be a great option as well. This will suit an all around app for printing that anyone can keep and give away..Version: 1.0.0
✓ Unhappy with changeWas a great app until recently updated an can no longer print photos as square size. App automatically changes them to rectangles. So frustrating! Change it back please.Version: 2.1.1
✓ Laggy can’t browse photosPhoto browser just lags as you scroll it’s impossible to use….Version: 2.2.1
✓ Photo select issuesWhen selecting photos on the iPad it wants to select “smartphone”... recent is only as recent as a few months ago and yet Canon Print can see the latest... this app and its functionality is counterintuitive....Version: 2.1.1
✓ InfuriatingThis app is making me want to slam my head through a wall. Half the time it won’t let me view my photo library. When it actually lets me… it freezes and I can’t select anything. When I try to make a layout, NO PICTURES WILL SHOW UP. What on earth?? I’ve had to uninstall/reinstall just to make it a step further in the process every time. Takes me 2 hours to manage to get one photo to print (if I’m even that lucky). Atrocious app..Version: 2.2.1
✓ Not bad…missing an important featureMissing one important feature it is change to position of dates temp on the photo it only works for landscape photo and wonky on portrait photos..Version: 3.1.0
✓ Can’t even connectPoorly designed app that can’t even connect to your phone during set up..Version: 3.0.0
✓ Does not work with iPhone 12 Pro - Canon please update this!I was super excited to get this as a Christmas gift. I downloaded the app and followed instructions to connect the printer to my phone. Whenever I try to print it gives me an error about the connection. I tried so many times! So frustrating. I tried using my wife’s iPhone XR and sure enough, the printer connect perfectly and printed a great photo. Canon please update the app!!.Version: 2.1.1
✓ This app is so frustrating!!!I’ve used this app before no problem but lately I can only use it once in order to use it again I have to delete the app and redownload it again. After a while that doesn’t even work either. I’m trying to print my 3rd photo and I can’t even do that !!.Version: 3.1.0
✓ Great idea but very bad user experienceYou cannot rotate the photos when they are selected for a composition so you end up with photos upside down..Version: 1.0.0
✓ Could be better.I like the app, but since their are no editing capabilities, I’m not able to use the printer to it’s full abilities. Hopefully they will add some editing functions then I could raise my review..Version: 1.0.0
✓ Why will the app not register the printerThe app won’t register the printer even tho the wifi is connected to both!!!! What is going on??.Version: 3.1.0
✓ July 2021 update removed 6photo templatesUp to the most recent update was able to print 6photo collages now it is 4 or 8. Please give back the option for 6.Version: 2.2.0
✓ It’s pretty goodIt has a few options but it’s very glitchy.Version: 2.2.1
✓ Layout adjustmentImages are unable to be adjusted once in a layout so if the layout crops the photo half we through someone’s head etc. you can’t adjust it to have the part of the image you’d like displayed..Version: 1.0.0
✓ App sucksHow do I reconnect my printer to wifi in this stupid app?.Version: 3.1.0
🙂 SELPHY Photo Layout Positive Reviews
SELPHY Photo Layout works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact SELPHY Photo Layout.
⛔ SELPHY Photo Layout Problems
