Touchpix Negative Reviews

Touchpix App Complaints & User Negative Comments 2024

Touchpix app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using Touchpix? Can you share your negative thoughts about touchpix?

Touchpix for Negative User Reviews

✓ Subscription payment.Payment process using the computer a little hard to identify and complete. I’m trying to give Touchpix money..PJP504Version: 2.28

✓ Need update beginners videoThere so many kool features on the app but unless you contact support with an idea you have and would like to know if Touchpix supports this feature, you will feel like a fish out of water. Liking the app so far once I get help and support.UnicornstarnVersion: 2.13.1

✓ DON'T INSTALL (SCAM)My company used Touchpix and rented it out to a school to use for their last day of school. We set up the payment on their website and the day of the event everything worked as it should. This was 3 weeks ago. Now, there is no way to access our account and Touchpix support does not help whatsoever. Every week they are still renewing our subscription even after I've asked support 3 times to cancel it. I need support to cancel it because if I use the email and password I used to sign up it says that our account does not exist, If i use the google login it says we already have an account and to login. When I try lost password, again, it says that our account does not exist. Now my company is paying for a service we do not need and Touchpix is lying and telling up we have to login to our apple subscriptions to cancel...As you could guess there is no active subscriptions on our apple ID for Touchpix. and if there was, our company credit card would not be getting charged for it, as it is not even in our apple wallet. I suggest going with a different 360 booth app..Dont install TouchpixVersion: 2.16.7

✓ Not so goodThe app is pretty user friendly although there’s a few things a lot of consumers would think need adjustments. First the rules of access. You should atleast be able to add an authorized user because of the high prices you guys have. I get you guys want to make money but you would but you might actually make more And squire more clientele if you gave users more of a incentive. Word to mouth is big and honestly haven’t said good things about This software at all. There’s a bunch of bad reviews also on various sites. My opinion doesn’t matter to you I’m sure but it’s just something to think about. If someone made another app similar to yours but slightly more user friendly you would probably go out of business within a few years.GoodmorninggoodfortuneVersion: 2.15.4

✓ To many issuesToo many issues.360TeeVersion: 2.6.2

✓ No set up for small businessI don’t have a subscription but it’s not a good set up for small business. No option to pay per event. Must subscribe and very expensive. So someone who doesn’t use it often, will have to pay $50/week $140/month or $999 a year….should offer an option per event for small business..Carrieleesdaughter1Version: 2.6.9.2

✓ OverchargeTouchpix continues to charge my card even after the week subscription is up.Misses87Version: 2.15.3

✓ Terrible appMy husband downloaded this app and paid the fee. We prepared for our event and the app was working fine. The next day we went to the event and it stopped working completely. The customers paid their deposit and was looking forward to using this. Now how you think my business looks. Smfh.Mbdiva mbdivaVersion: 2.12.3

✓ Absolute worst customer service ever.Purchased this app. Description was misleading on the service it provided which is the only reason I needed it. Asked for a refund 10 days after purchasing and battled with them for months. Never used the product ONCE. I hope you guys really needed the $1200 more than a struggling single mom who couldn’t go through with her side business because you wouldn’t issue a refund :).MelboogVersion: 2.11

✓ Too expensiveIt’s cost too much, while it’s a good app and great features it’s too expensive just for a week it’s $49 not everyone use it for business. Not only that whenever I try to scan an even it goes haywire and displays a pink flashing screen. It’s like a waste or Money..Dissopointed userVersion: 2.30.1

✓ No Audio While Guests DancingThere is no way for the guests to hear the music that they are dancing to. They have to stand on the platform and silently dance awkwardly and wait for the video to process before being able to see how the video turned out. Some events you need to setup your 360 booth in a lobby or hallway far from the DJ, so there is no nearby music. For an expensive app like this, you would expect this to be included in a software update but when I emailed support, they made no mention of taking feedback and instead told me that my guests shouldn’t feel awkward since there are usually DJ’s nearby. Seriously? 1 Star rating given for lack of comprehension from customer support and dismissive of a feature which should be added..InstaboothVersion: 2.15.9

✓ Customer suppor is Rude! App does not work!Customer support is rude and do not help with any issues. They will still your money and tell you they cant help you. They stole a $1000 from me and have not made any refunds to return my money. There app glitches and does not work. Expcept frustration and confusion from a interface that doesnt work, also expect the worst glitches at the worst time during events that will loose customers. This is what you will get from touchpix. Do not use, better to just yse ur phones camera or a different provider. The guys are unlrofessional thugs!!!.BfhcchxVersion: 2.12.3

✓ Nice app the cost is insane!I can’t help but to comment on this app. Very user friendly but not pocket friendly. I never thought I would see an app that cost 1k. Talking about runnning to the bank. I understand everyone have to get money but this seem like a cure for aDisease. And charge high dollar for the cure. IJS wow.Mr Tony 200Version: 2.15.8

✓ Disappointed.Had too many issues with this app. Was working fine for some events and then it doesnt. Errors etc. I’ve been using this app for some time so I know it wasn’t me that was the error. You can’t do do overs for peoples special day and I had to cancel and refund a event because the app wanted to be wonky. SMH..Jermaine22VCVersion: 2.15.3

✓ Software not respondingVery disappointed with this app. After reading 100s of reviews and watching countless videos on YouTube, I decided to pay extra and go with Touchpix for my 360 photobooth. My first event was very easy to set up and everything seemed great. To my disappointment videos would not load to the online gallery and I could not close my event in the app. I was unable to share online gallery with my client. Luckily, I selected option to save all videos to my phone so was able to send them individually to my client which you can imagine was rather time consuming. After having a look on various 360 booth platforms it would appear I wasn’t the only one with this problem. Would definitely avoid this app in the future..Patrycja BroVersion: 2.31.8

✓ App Crashes OftenI have been using Touchpix for over three months now. I use it primarily for my 360 booth. I have the app downloaded to my iPhone 13. This app constantly crashes even though it’s on the latest update. It also disconnects from Apple TV. I tried purchasing a second Apple TV and the issue still persist. I tried communicating with the team but I was kicked off their Facebook page..360 Booth OperatorVersion: 2.13.1

✓ I’d rather spend my money elsewhereI purchased the subscription and the service was good until it was time to renew and the app stopped working at an event. I was unable to reach customer service until the next morning and when I did he (Dj) was horribly rude. I ended up asking for a refund because he was very expressive on how my call was interrupting his day instead of trying to help me resolve the problem. Needless to say I have taken my business elsewhere but I just thought I would let other paying customers know that if you ever have a problem with the app the only person that works in customer service is Dj and he is very rude, emotional and overly opinionated..I Matter!Version: 2.8.1

✓ Beware of BillingI purchased a subscription to use for one week. I was automatically billed weeks following. Even billed twice in one day! Reached out to Apple to get a refund and was denied! If you purchase for one week why automatically keep billing someone if I wanted to keep the service I would’ve purchased a monthly service!.KevishaVersion: 2.24.3

✓ The worst appI’m at a party and the app keeps blanking out and closing by itself. This makes my business look so unprofessional. I’m unable to give the service for the party I was hired for!.Mrs TonyaVersion: 2.7

✓ The App GlitchesFor the price we pay to use the software we should not have any glitches in this app. During an event I’m unable to send the pictures to each person individually after take the picture due to the glitches in the app..Queenroyalty360Version: 2.6.9.3

✓ PriceToo expensive. It should have a pay as you go plan. Use once a week and paying $50 is a reap off. Am considering their alternative..BambutusVersion: 2.22.1

✓ Its not the bestSoftware runs smoothly. The interface needs improvement. The QR codes are not necessary. There should be a list you can select from and have the ability to create events directly from the application. Also closing events are the worst sometimes. You'll have to try multiple times to upload videos and close the event. Often ill have to delete the app so i can close a event. When you want to do 2 events in one day, pray the events closes asap. If they would get rid of the QR codes and give you the ability to select from different events from the application it would be a well rounded program..Jimjimjimjim23Version: 2.12.4

✓ Good app, but too expensive!!!!All the options are too expensive. Something needs to give..Renay KVersion: 2.15.3

✓ Memorable Motion Ent.My app will not open. It ‘flickers’ then turns completely off, and this is not occurring on my iPad. I have deleted and restored three times, turned off & on iPhone after each delete and followed the instruction from app support online. My phone is updated to 15.1 iOS. Please help, I need to be 100% for my video business. This Touch Pix ‘flaw’ could crush me..WandaJanVersion: 2.7.5

✓ The Only All-in-One 360 AppThe app provides a lot of the digital services needed to host a photo/360 booth. Unfortunately it’s the only one and your business will heavily rely on it. It’s expensive, it’s buggy and somehow they’ve monopolized this app category. I’ve seen some improvement over the last year, but it still has some major icks. The gallery from the events you have can’t be sent out for users to see and save their photo. They can only download the entirety of the event. Imagine going to a holiday party, taking a pic and only being able to download the entire party’s album. Embarrassing. After about 10 minutes of downtime the app disconnects from GoPro. Embarrassing. Sending out the queue of clips that are to be text or emailed to the guests is always temperamental. It never works on the first attempt. Often it doesn’t go through until the next day. Embarrassing. Sometimes the clips are sent without audio. Embarrassment. I wish I could create a competitive app to rely on. I can say customer service was nice although they didn’t have much knowledge or confidence about the platform. 2nd hand embarrassing!.TaliaXPVersion: 2.15.19

✓ App not workingHave this App for an month now was working fine now app doesn’t want to work every time I record app go back to my Home Screen on my phone.Kashk6Version: 2.10.4

✓ ExpensivePayment plan is excessive. Can’t wait for another app to come out with a cheaper pricing model so I can ditch..Daddy Boy 92Version: 2.9

✓ Works well, but overpricedGreat but it’s pretty pricey considering it doesn’t even support 4K yet..MeleisawesomeVersion: 2.15.3

Touchpix works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Touchpix.