Horizon Blue Negative Reviews

Horizon Blue App Complaints & User Negative Comments 2024

Horizon Blue app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using Horizon Blue? Can you share your negative thoughts about horizon blue?

Horizon Blue for Negative User Reviews

✓ Nice idea but doesn’t workI installed the app and each time I clicked on video call with doctor I would get a message that they were experiencing technical issues and call customer service. I called customer service and they were closed. I kept trying the app and finally, I was able to get the app to open. I entered my information and when I went to see the doctor the app would just close. I am really disappointed that this doesn’t work..Disappointed sick kidVersion: 1.48

✓ Worst appDon’t bother downloading this app if you’re trying to make your life easier. The app always crashes and the “assistance” only looks up providers for you. They don’t answer any billing questions, they don’t help schedule appointments for you even though it says it’s an option. Such a waste of time. Your account will never reflect it’s true amount. I’ve paid bills ahead of time and it’ll still show a balance as though I’m late..KatelynNicoleJoVersion: 2.249

✓ Disappointed in payment bugsAs a first time telehealth user, I was very disappointed in the bugs in this app. It took me 30mins to enter my payment details for a telehealth visit. The credit card number scanner didn’t consistently work. When it asked me for my name on the billing page, it gave me a number keyboard instead of letters. I had to paste my name in from another app. When I manually entered the numbers and verified them three times to ensure they were right, it gave me an error that my credit card couldn’t be processed. I tried a second credit card and got the same error. I left very frustrated and unable to get the care I needed..Smanson02Version: 2.685

✓ It’s okay.I wouldn’t have a problem with the app if using your passcode to login would start working again. It’s been weeks now that it hasn’t worked. It’s also been really slow since then to get logged in using your full password. I understand having the passcode option to login is a convenience, but don’t waste my time trying that login method if it’s not going to work. Otherwise, I find the tools available on the app to be useful & easy to navigate. Please fix the passcode error..AdnamamahargVersion: 1.653

✓ Why is this app constantly down?I feel like everytime I need to use this app it’s down for maintenance. When I finally do get on the app and try using the doctor finder, the phone numbers listed for an office is very rarely the right phone number. When I tried calling an internalist using the phone number listed, it was the phone number for an orthopedic surgeon. This isn’t even the first time that happened. What’s the point of using this app when it barely works!!.RockerbabeeeVersion: 2.333

✓ “What’s Covered” Error Messages...STILL??I signed up 3 weeks ago and no matter what I do, there’s an error message whenever I try to see what’s covered. It doesn’t mater if it’s my profile or others under my plan, I get a “We are experiencing difficulties processing your request” error message. Very frustrating. I’ve spoken with several representatives who’ve advised that it was being fixed, but as of 1/1/20, it is still out of order..MinpinVersion: 2.237

✓ Garbage.How do they have the audacity to develope an app that’s doesn’t take you further than a log in screen. FOR MONTHS! God forbid you wanted to pay your bill or look at your plan info.... oh, wait you can’t. People pay all this money and here we have some garbage disguised as an app to help others. Nobody wants to be on the phone on hold jumping through hoops to pay a bill. Thanks for playing with peoples lives..Poopface McGee McGeeVersion: 2.292

✓ Frustrating and slowWhen needing telemedicine to avoid going to the doctor this past weekend the app continually crashed. There is no weekend phone support. A month ago I tried to add my primary care physician to the app (as there is an option for it) and could not. What is the point of the app if does not work for anything other than speaking to a “nurse” that said I should be able to use telemedicine and even tried to send me links to login through the website- yet again it did not work. It would be nice to have real answers as to why these things do not work or have someone Avalon weekends to respond to your customers needs..JiffyJeffG9Version: 2.333

✓ If I can’t pay, it doesn’t stay.I just installed the app today because the online mobile site wasn’t loading and showing an error message. I notice there was an app so I downloaded it thinking I could go to payment center to make a payment. It’s as if you have everything I need so far, except the payment center. Why make an app but not include the payment center. If there is a way to pay my bill through the app, please someone let me know, cause I googled it and it kept coming back with results for the online site. Also, how do I enter in a question I have for the FAQ board if there is no place for me to search/ask a question about anything? I just see the top asked questions (which was not a lot), and nothing I’m looking for. I feel as if this could be a great app and I would use it more then the online mobile app if the app wasn’t flawed as much..TaylorVaughn1Version: 1.48

✓ Good overallSeems like all the official plan / summary docs are there but in terms of presentation, drilling into coverage provides only minor details (covered/not covered). I consider that a half effort at best. Also, the telemedicine link fails repeatedly, which I’ve seen in other reviews, so I consider that is likely a flaw/bug. I haven’t checked the ability to pay balances owed but if that functionality still does not exist in the app, that’s a major fail. 3/5 stars for decent info with what appear to be functional gaps or flaws..Patrick.NYCVersion: 2.704

✓ Rarely worksThe app hardly ever works in full on my iPad. I am using the newest version of the app but I rarely have full functions available. There is almost always some sort of technical error with some aspect every time I try to access the app. When I try to use the website it then directs me to the app. Fix these problems!.NicoleRaeBVersion: 2.738

✓ One Star is Too MuchThis product is terrible. If I did, in fact, pay any amount for it, as the screen read, I want it back. 1. This may be designed for an iPhone, but I use my iPad for everything. I am not interested in an app that appears in portrait mode on my iPad. 2. Even though my BSBCHorizon card and correspondences read my name as “A Kellogg”, your system would not accept that, or my full first name, Aislinge, in your First Name tab. I have been completely unable to get your company to properly spell my name, which has a diacritical mark over the second “i” in it: Aislínge. I don’t know why this is so difficult. I can give you the Alt+codes for both Mac and Microsoft so you can enter it correctly. Not everyone has typical names without diacritical marks on them. For example, ñ, é, ü, ā, î, ø, to give just a few. People prefer to see their names spelled correctly. 3. I have know why of knowing if this is any good for me, as I am on the BCBS MediCare C Plan. Please respond as fast as possible..AislingeVersion: 1.48

✓ Can’t set up auto payOn the site and on this app, I get error messages when trying to set up auto pay. You would think payment methods would be the most important thing for the developer of this site and app, but making payments or setting up auto pay is the most difficult thing to do on both the app and site for sure. I wonder how much time is actually devoted to them..SoundingonVersion: 1.653

✓ Good when it works but it hasn’t been workingWhen it works it’s very helpful but the app has not been working properly since the last iPhone update. I think they need to work out some glitches because it works fine on a computer ..NenniferVersion: 2.685

✓ Telemedicine feature always downI have tried on various occasions to access the telemedicine feature “24/7 availability”. App is up to date and even tried on a coworkers phone for an issue she was dealing with and “experiencing technical difficulties right now”. It’s always for an extended period of time too. There’s no point if the app constantly has bugs and it isn’t available on the full website. Such a disappointment when needing quick diagnosis..DME ReviewVersion: 2.725

✓ Unable to upload docs/picturesThe app is super convenient and great to use. I think the nurse chats and telehealth video conferences with the docs are awesome features (especially now with COVID). I would give the app 5 stars but I believe there is a glitch on the iPhone app that doesn’t allow you to upload your pictures/documents before conferencing with a doctor. Yesterday, I desperately needed to talk to a doctor but could not proceed with anyone because the app did not let me do all the steps when filling out my information so I could not upload necessary documentation. After the first initial step where you fill out your medical history, it does not lead you any further to billing, etc. After inputting your name, allergies, and any medication you may be on, the app takes you directly to the waiting room to see the doctor. I tried deleting and reinstalling the app, updating it, and restarting it but still I could not get to the proper page I needed to be. When compared to the computer version, the laptop version of the website is much simpler and easier to use. On the laptop, I was able to fill out much more information, upload my documents, and confirm my billing. Please look into this issue because this really is a great app..Ari7935Version: 2.330

✓ TeleMed issuesOverall the app is good. However it was unusable for telemed. It asks you to scan your credit card with the camera, but would not read two different cards. You can enter manually, but when you attempt to enter your name, you can only use a number pad. I had to use a computer instead since I couldn’t complete the billing..Soaring74Version: 2.643

✓ Lack of FunctionalityI switched my Prescription plan to Horizon. I made a mistake looking at the reviews assuming they were of value. This app and online are functionally lacking features available with competitors for years. The app is basically useless. Updates to claims, status, payments are late or plain and simple missing. I will be going back to my old provider next enrollment period..Harpo1951Version: 2.348

✓ InconvenientI don’t like this app at all, so far. It’s just a scaled down version of the web site, with impossibly hard to read tiny fonts. The layout is not convenient at all, and they just take forever to load. Whenever you click “close” to go back to a previous screen,It takes you all the way back to the beginning, and you have to click through four or five screens again to get back to where you left off. It’s essentially the website in miniature, with no added benefit except for fingerprint login..Here's my $0.02Version: 2.704

✓ Broken appThis app shouldn’t even be approved on the App Store it’s so bad. Half of the stuff on the app just gives you an error and tells you to contact support. The Find a provider section doesn’t even allow you to click the bar to enter your address. Most of the time the chat functions give you an error and force you to call customer support even though they claim 24/7 availability. If it were up to me I would have this app removed from the App Store until they get it together. Just save yourself the frustration and use the website..Mike¥£€Version: 2.652

✓ Barely FunctionalI recently signed up with Horizon as my insurance provider and was excited to see that they had their own proprietary app service. Unfortunately, the app seems to be very buggy and nearly every link and tab leads to an error message. If you use this app to check your bill balance, you are better off using the web service instead. Disappointing..Taylor JordynVersion: 2.321

Horizon Blue works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Horizon Blue.