- 93.0LEGITIMACY SCORE
- 93.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Dairy Queen® Food & Treats App Complaints & User Negative Comments 2024
Dairy Queen® Food & Treats app received 77 complaints, negative comments and reviews by users. Have you ever had a bad experience using Dairy Queen® Food & Treats? Can you share your negative thoughts about dairy queen® food & treats?
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Dairy Queen® Food & Treats for Negative User Reviews
✓ Sign in IssuesYeah. So I used the app for a while, no problem. I moved though and the only DQ around didn’t use the app, so I deleted it. I’ve moved again and redownloaded it since I can use it at the nearby DQ. As I was signing in, it was taking me more through a sign up process. I went with it, and as I’m finishing it, it says I can’t continue because my phone number is already in use on another account. Not really sure why this issue should be popping up at all. Not sure why as I’m trying to sign in, it seems it’s having me sign up a new account and I can’t even use the app. This is made even more frustrating by the fact that I’m an active DQ employee. You guys gotta get something figured out there. No reason I should be having sign in issues since I already have a past account..Version: 3.0.3
✓ Account setupThis app will not allow me to set up my account through Facebook. When I tried to create an account manually, I received a message that my email address was already on file. I don’t recall ever setting one up, but I thought maybe I did it a long time ago, so I selected, “Forgot Password,” then was instructed to enter my email address. After waiting a while, I requested it again, but nothing came to my email. I checked my junk folder, it wasn’t there, either. I tried to set up an an account with my son’s email address, then received a message that an account was already set up on my device. I then added the app on my son’s phone, went through the process of setting up an account, then tapped, “Continue.” It’s still stuck on that screen. I think there may be a compatibility issue with Apple..Version: 2.2.15
✓ Points expiryIt would be nice if the app said when your points are going to expire and send you a notification. The history does not go as far back as a year..Version: 3.1.14
✓ No deals in Canada , don’t bother downloading the appThey say there are deals in Canada but I haven’t saw any deals yet. Their reasoning for no deals is that app “Acts up” Multiple comments mentioned that there are no deals before. Does that mean your app always “acts up” or does it mean you haven’t even bothered making it properly. Why mentioning deals then? Haven’t found a store that supports ordering. What’s the point of releasing an app to Canadian market if it does not even work? I can look up locations using Maps, I don’t need your app for that. If I could I would put zero stars.You have tools to do it properly but choose to not care instead..Version: 3.1.1
✓ Don’t waste your time, just use the drive throughThe net effect of this app was essentially nil. Despite ordering ahead through the app, I still had to wait in the drive-through. After going to the drive through I still had to go through the window and the pull aside forward and wait for my food. The food order was not started until I pressed the “I’m here” button which, foolish me, I did when I arrived at the restaraunt. The reason given was to make sure my order was fresh. The actual result is that there is no time saved using this app. If the app had a funtion that indicated whether your location has walk in or requires pick up at the drive through it might be of some value. Unfortunately my local Dairy Queen has no signage indicating how to collect your order once you have use the app. Furthermore, it is apparent that the people who are attending the drive through are not very familiar with the app, though that may be a problem unique to my location. Do youself a favor and just use the drive through..Version: 2.2.14
✓ Horrible !I have no idea what the purpose of ordering ahead of time through drive-through does anything I showed up on time but since the location was so busy, I had to wait in the drive-through for 15 minutes only to find out that they didn’t even have my order ready yet and that I was supposedly supposed to go in the store for mobile pick up’s. Why do you guys have the option as drive-through when you make us go into the store? Anyways I could have went into the store when I got there in 15 minutes earlier and got my order and left instead, I sat in my car and waited for 15 minutes and almost took out my entire lunch sitting there waiting at Dairy Queen to get my order. I would never order a mobile order again. No point in being proactive..Version: 3.1.14
✓ Liars!!I got this app to use the $0.85 blizzard deal and tried to use it at 45 Dairy Queen’s! That’s right 45! And not a single one had this deal! Are you kidding me! I spent over a week traveling the province and over $500 in gas to not get a single blizzard! Unethical!.Version: 3.1.22
✓ Won’t let me log inGives an error, can’t make a new account. I tried downloading this app over a year ago and had similar issues..Version: 3.1.23
✓ No Butterscotch dipOrdered online to be told at restaurant they havent had in over 2 years. Huge disappointment and a waste of a trip.Version: 3.1.22
✓ Rewards pointsWhy is it only certain locations are doing the rewards points program?.Version: 3.1.24
✓ App doesn’t workIt says consent failure but i have checked off everything, redone, rewrite, delete, download, repeat process like 5x still doesn’t work. Why would even take you to the next steps if you missed out something from the previous pages? Which i don’t think i did. Anyways app doesn’t work for me..Version: 3.1.24
✓ Restaurant was filthyTypically we go through the drive thru but today decided to go in. Big mistake. The restaurant was filthy. The area behind the counter was disgusting with ice cream just setting in the tray under the ice cream machine, the ingredients added to the blizzard were all open and much of it spilled on the counter top, dried up brown pieces of bananas were left to rot on the counter top and that is the areas in view of the customer. Imagine what the grill area was like. Will be a very long time if ever before we return. And before all you social warriors come to their defense, we were the only ones in the restaurant and one car pulled up into the drive thru as we entered so they were not too busy to clean. Sorry to say but we ordered our food anyway. Big mistake. French fries were soggy as if the sat in cold grease as was the cheese curds, chicken strips under cooked and shakes tasted spoiled..Version: 3.1.18
✓ No deals in CanadaWhere’s all the deals in Canada?? None here don’t even bother with the app.Version: 3.1.0
✓ Doesn’t even workMerging accounts doesn’t even work what a garbage app should’ve stuck with the old one.Version: 3.0
✓ GoodI like the app but my problem is , it works good when I’m at home and then when I get to Dairy Queen and it’s only like 5 minutes away the app doesn’t work so I can’t show the cashier the coupon or anything , but when I pulled up to place my order it was there and then when I got to the window the app froze but the lady was nice and gave me my order with the discount but if this keeps happening it will be useless and it happen twice already the first time I didn’t even place the order because it wouldn’t come up at all , and I don’t even hit the confirm button until I’m in the parking lot , because I know that you only have a certain amount of mins to claim your discount. I was in the parking lot when I placed the order but it still froze by the time that I got to the pick up window☺️.Version: 2.3.0
✓ DrinksApp works ok I guess. But was told if I order with the app I have to pour my own pop. Next time I’ll just do the drive through at A & W. They are next door and the app puts in the whole order..Version: 3.1.22
✓ Good luck trying to find a store that accepts the app or if it does, it’s “currently out of order.”I’ve been all over the US, most recently Colorado, Minnesota, Iowa, South Dakota, Montana... and no store I’ve visited has the capability take the app and the one store I was at in Minnesota, said it was “out of order” and couldn’t accept any coupons from the app or redeem any rewards. How is this helpful? I emailed to request a list of stores that will take the app, and was told Dairy Queen doesn’t have that information and it is often up to each individual store. Why go through all of this if so few stores can accept the app? It’s a disgrace to Dairy Queen as a whole, a disservice to the poor stores that can’t take it and seems to really tick of customers who go to a Dairy Queen thinking they can take the app. This is the only app I have where stores have no clue what I’m talking about with this app or flat out don’t accept it. Are you trying to tick people off?.Version: 2.7.0
✓ Completely Useless if Yor Local DQ Doesn't Offer Online OrderingIf your local DQ doesn't offer online ordering then don't bother with this app. I downloaded it just to look at the menu so I could decide what I wanted before going and because my local DQ doesn't do online orders it won't even let me look at the menu. You can't even select your DQ if you can't order online. I just want to know what my DQ offers! I'm not trying to order online! Some people like to plan ahead before going to get food, especially those of us with anxiety or other mental health disorders, but it's impossible to do if we can't even pull up a menu for our local establishments!.Version: 3.1.21
✓ Other app was much betterOver 500 reviews saying this app is garbage. Developer replies “technical difficulties are frustrating”. WHO THE HELL releases a crap app, does nothing to make sure it works, and then replies with that line of garbage? Who did you pay to make this garbage app, go back to them and slap them across the face and scream at them to fix it already as now DQ sucks. I haven’t gone to DQ because of this garbage app. I wish all locations would be avoided by all as DQ deserves nothing (no money, no customers, no business). How dare you! Other app always gave deals and notifications. This one took forever to load as didn’t work as update. There is no transfer or merge option. And now there is no deals. It’s just to show me nearest dq and nothing else. I want the other app up and running again! Developer said it takes time for points and it doesn’t WORK, no deals ever. Garbage app 3rd time to “fix”. Was told delete and reinstall. Sign out and sign in. Total garbage. Done bother to install its garbage and deals never work (they don’t load)..Version: 3.0.2
✓ Cold foodI placed app order in parking lot, went inside to pick up, told it wasn’t ready, said I understand ,just placed my order. Girl asked if I wanted Blizzard now or when order ready, I said when order ready. There were no other online orders, and two groups of people already eating inside. A couple came in and 3 delivery drivers. An order came out and was placed on the counter and an employee started making a bunch of Blizzards and orher drinks, food still on counter. It had been quite awhile so I asked about my order. Turns out the food sitting there for over 20 minutes was mine, but the Blizzard still had not been made! They dropped the ball and blamed me because I told the one employee I had been helped, because I thought I had when I was asked my name and when I wanted the Blizzard. Too much to expect a hot meal after working a long day?.Version: 3.1.29
✓ STILL can’t log in … since MayI haven’t been able to log in since an update to the app in May. I have tried reach out to DQ’s customer service and they told me I created my account by connecting it to my Facebook account and I should use that option to log in. I’ve been trying that but it still takes me though the steps of creating a new account when it comes back to the app from trying to log in via Facebook. When I enter my info to “verify it’s correct” it tells me that the phone number is already in use. I explained this to DQ’s customer service and they told me not to create a new account. I’m not trying to, that’s just the only option it gives when it comes back from “logging in via Facebook”. I have a couple thousand points that I can’t access. I can’t set up a new account either because I only have one phone number and it says it’s already in use. Maybe add an option to let people login using their phone number or something, too. Or a way to recover/reset your password if you created your account by connecting it to your Facebook account. I am SO frustrated and have been a loyal DQ customer for years. I just keep getting the run around..Version: 3.1.1
✓ Doesn’t work for Canadian ResidentsThe Canadian DQ App makes you update to this App, but it doesn’t work for Canadian Residents.Version: 3.0
✓ DQ not prepared for app ordersI just downloaded the DQ app today and placed an order on it. I arrived at the store right on time. There was a place designated for people picking up online orders. The store was so busy that no one asked to help me and I did not have the opportunity to get help. After about seven minutes, which is a long time for ice cream to not be frozen, I was able to get someone’s attention. They talked to one of the people making blizzards, and they pulled out my order from below the counter. I left with it, hoping it would not be melted. Our blizzards were more like milkshakes than blizzards. I will definitely not use the app again because there’s too much confusion with picking up an order. And you can’t leave ice cream out for very long..Version: 3.1.14
✓ I have had enough!! Ugh!I have been an avid advocate for DQ & have spent literally THOUSANDS of dollars on your frozen dessert treats over the past 2 years alone. I get DQ at least once a day, sometimes more...Well, that’s going to change immediately if something is not done to compensate the troubles I have had now with this app. Every time I order it has screwed my order up so badly it’s beyond being able to fix. I keep forgetting to check the order, but by the time I get back to consume the frozen deliciousness the order is so mixed up, wrong items and/or incorrectly personalized. I have complained to the general manager 3 times now but keep getting told it’s your app not sending the orders in to your dessert artists correctly. They told me to contact your relations team as I have wasted so much money trying to use the convenience within the app but has made it so difficult to continue. Might just start going to Sonic Daily if this isn’t fixed and made right...Come on boys!.Version: 2.2.15
✓ BarbI never get a bag when I pre order.My Mastercard is always charged a 0.15 charge. I don’t get a bag but I still pay for it ?.Version: 3.1.19
✓ Garbage appThe store by my house never works to order from.Version: 3.1.24
✓ Need all stores to fully participateNeed all stores to fully participate.Version: 3.1.24
✓ Trying to order onlineApp absolutely sucks. Took longer to try place the order than it takes to drive to the store and place order at counter!! And would NOT ALLOW ME TO PLACE ORDER FOR A MEAL DEAL or to edit my choices.Version: 3.1.21
✓ BlizzardWhen we ordered blizzards online from Sandstone restaurant tonight, and then came to pick them up, they were almost melted. The Huntington restaurant always places them in a freezer, so when they are picked up, they aren’t melted. Very disappointed..Version: 3.1.21
✓ App and store are both trashThis app is trash. I tried to sign up. Can't because my phone number is already taken. I vaguely remember having issues so I probably did abort setup. Did reset password. Then used the reset password and it didn't find that account. Forget it. Not even worth it. I will go elsewhere. The store I was at last night was ridiculous anyway. Line all the way around the building. Employees acting all kinds of lost. One decided after making a blizzard for the people in front of us that she wasn't going to make anymore and would randomly prefer to clean tables. The spray bottle wouldn't work. So while we are waiting for ice cream, she has like 5 people that are supposed to be serving customers messing around with cleaning products and none washed their hands visibly before making our blizzards. The place doesn't run an efficient kitchen. I will go anywhere else next time I want ice cream..Version: 3.1.14
✓ Just go through the drive throughOrdering in the app for curbside pickup was pretty easy. But then when I got to the store I sat in the curbside parking space for 8 minutes waiting. I tried calling the number for the store as shown on my order confirmation, but nobody answered, and after about 15 rings it said the mobile customer I’m calling is not available. Waited 2 more minutes and looked the phone number up on Google (same number) and called again, still no answer. I saw an employee walking toward my car with nothing but her cell phone in her hand. She asked if I had a mobile order. I said yes. She asked for my name. At this point, I’ve been sitting in one of the three curbside pickup spots for 12 minutes and there hasn’t been a single other car show up, much less another one the same color as mine that I indicated on the order. So I don’t know what the confusion was about, but she told me it’s ready and went to get it. She came back and forgot the drink. By the time I had my denture order, I had been there for 15 minutes. It would’ve been MUCH faster to just use the drive through. And my burger wouldn’t have been cold when I got it..Version: 2.6.0
✓ RipoffDon't bother claiming your deal until you are in the act of showing it to the cashier. We placed our order and right as we approached the cashier I accepted the deal (it had to be used within 15 minutes) but before I could show it to the cashier a notification came through on my phone which caused the deal to go away and the app would not allow it to be opened again. Cashier didn't believe the deal when we explained what happened. Contacted DQ online and they suggested I make sure the app was up to date (we downloaded the app while in line before placing our order!) And make sure location services were on (chose the store before looking at deals). No explanation as to why our unexpired offer was no longer available. Terrible app! ETA - the company replied regarding using the coupon within 15 minutes which I completely understood at the time. I'm disgruntled because there is no indication that if you navigate away from it for any reason that in so doing you will invalidate the coupon..Version: 2.2.11
✓ Rude workersWhen I got my items I opened them up as I always do to make sure that they are correct before I leave the store. And two of the three blizzards were not even full so I asked the young lady behind the counter if she could go ahead and actually fill up our ice cream cups for us. The one blizzard was a heath blizzard and it clearly had hot fudge in it and not chocolate syrup as the ice cream was melted inside. I also ran a local DairyQueen for seven years so I know the difference between chocolate syrup being put into a blizzard and hot fudge being put into a blizzard. I was very polite to the young lady and She acted like me asking her nicely to correct my order was the end of the world. I was once again reminded why I don’t go to DairyQueen anymore. Literally the only reason I went there was to get a heath blizzard for my husband and now I am frustrated because I know it was made in correctly..Version: 3.0.1
✓ SizeIt would be nice if you could actually order your food through the app. Right now they have it where you click soft drink and then you can’t click to buy as it won’t let you pick a size!! Annoying and frustrating..Version: 3.1.21
✓ TerribleTh stores do not support the rearranging program. I went through all the trouble of signing p for the rewards program and the Dairy Queen told me they can not scan for points. So the points program is useless, at least in Edmonton..Version: 3.1.19
✓ Messed up items/orderI asked for extra topping and did not get it. I had to pay extra for that. It The Diet Pepsi and Dr. Pepper did not taste right. I asked for added onions on a burger and they added pickles which we asked to remove, and still no onions. We got the pretzels and queso with no queso dip. The order was not ready when picking up, which is not a big deal if it were all correct. Then needed to ask for the ice creams and drinks as they were not being given at pick up. We love Dairy Queen and usually NEVER have an issue with the food. We usually talk it up on how great it all is!! The last two times ordering and picking up have been kind of a waste. I did not complain the last time because mistakes happen, but this time its a lot of things and same people. Unfortunately was not satisfied as we usually are. A little disappointed and hoping its just a fluke or a few bad days. Fingerscrossed..Version: 3.1.20
✓ I’m sorry to say it...This app could use a lot of work. It’s confusing and messy. The McDonald’s app and pretty much every other chain app has a pick up time option. I needed to pick up something just before my mom got off but I got old food and watered down soda because it ordered too soon. I also ordered a second time because it didn’t give me the option of reopening the previous order to say I was there so I thought the order wasn’t even placed. Therefore I was charged twice when I only got those meals once. Unfortunately we do live in a time where the amount of money wasted on a second set of meals, that I didn’t even receive, could literally fill my empty gas tank. I have to say this was a waste of my time. The app is supposed to make ordering more efficient and convenient but instead makes it confusing and disappointing..Version: 2.2.11
✓ Glitchy appI don’t like that there’s no price on the picture you have to click it to see how much the item is. And I’m always having problems with the app either not loading or the deal menu not working. I do like the convenience of pre-ordering..Version: 3.1.24
✓ Needs WorkI continue to have issues with this app. You can’t add a gift card once you have a credit card attached. You can’t special order a hamburger. You can only buy a cheeseburger, remove the cheese (but still pay for the cheese!), and then special order it that way. You don’t get points if you don’t get the app scanned. In other words, your order is NOT tied to your app. This means you have to give your phone to the cashier to have the app scanned (a great way to spread those germs...thanks IT people!). You also cannot get points credited to your account if you forget to have your phone scanned (as in you thought your phone was linked to your app). Even if you have a receipt, it doesn’t matter. Such a frustrating app!.Version: 2.2.15
✓ White Rock DQ BCI redress a chicken strip meal on line from the local DQ When I arrived the clerk informed me that they do not mobile ordering and I gas to go to the other 152 restaurant many miles away to recover my cold chicken. Also tge man ahead me in white rock ordered the 2 foibles for $9 that iou advertised that day and he was told that it would be $10. This location is an embarrassment. I won’t be going there any time soon. Bob Douglas 604 619 6768..Version: 3.1.20
✓ Not worth the hassleThere are so many bugs and errors with this app, it deters me from going to DQ. I’ve downloaded, deleted, reinstalled, updated, signed in/ out and have Favourited a store. 9/10 times an “unknown error” occurs with trying to get deals and/or trying to place an order. I keep hoping the bugs will be fixed but its been going on for months. Sadly, DQ has lost some of our business as a result of this app.Version: 3.1.2
✓ No longer works after updateUnable to use my login after a recent update. Using ‘forgot password’ option doesn’t help. Even tried creating a new account but the process gets stuck at ‘find location’. It was never a great app and now it’s just useless..Version: 3.1.23
✓ 1/2 off blizzardThis coupon on my phone didn’t work & nothing could be done..Version: 3.1.19
✓ App Freezing IssuesJust gotta get this out of the way: some of y’all are really dumb coming on here and complaining about your order issues from a particular store, or that a certain item was not available, or how long your wait was…etc. That is NOT the app’s fault! 🙄 That’s your specific store location’s issue. Add your review to that specific DQ’s location on Google reviews, not the freaking App Store. The app creators cannot fix your 20 minute wait or some poor customer service - SMH 😑 Anyway, with the APP itself, I’ve noticed that when I click on a notification (like a new deal is available that week, for example) and it directs me to the app, the app freezes on the blue loading screen and never pulls up the rest of the app to use and you have to kill it. And then even after killing it and opening it back up, it still doesn’t load to actually use the app - it just stays frozen on the blue loading screen. I actually just deleted the app and re-installed it to try and get that to work, and it asked me to login. So I did, but now it’s permanently loading on the login screen and won’t put me through to the app. So I think it just needs some performance & bug fixes somewhere..Version: 3.1.14
✓ App does not workApp does not work.Version: 3.1.24
✓ Wrong blizzard bought peanut butter got pumpkin.Mpkin blizzard so disappointed.Version: 3.1.21
✓ WHERE ARE THE GUMMY WORMS😭💅🏻So me and my friend got these blizzards, we got them through the drive thru. I said I would pick the first one! When we got home, I ate and then opened up my ice cream. I was happy cause one gummy worm was at the top, then I kept digging down, I finished my ice cream, AND I ONLY GOT 2 GUMMY WORMS😭 My friend got 9, which she was lucky- Like, why didn’t I get any gummy worms? You can’t just put a lot of gummy worms into one, and then leave the other out:( It tasted so plain, and I loved it WAY more when it has loads of gummy worms!! DQ, please put at least more than 2 gummy worms in a blizzard, because I was really sad.. I would’ve loved the gummy worms in it, and then it would’ve tasted good. Next time, please put at least some gummy worms in peoples blizzard so they don’t have to write another review like this. Thanks for making your blizzards tasty and good, and I hope next time I can get some gummy worms!😉.Version: 3.1.1
✓ Store locatorI was outside a DK store but when I placed an order it sent me to another store that is too far away from my physical location..Version: 3.1.21
✓ Oh review of app? No review of locationDon’t bother using the app it’s not faster. And from my experience it seems like online orders are thrown together and thrown in freezer behind front counter. When they throw them in the freezer do they even check if customer is stand there, nope. My suggestion literally take the lids off your blizzards before you leave. Previous nights order, my large blizzard was a little bit more that half the cup (more like a medium). Tonights order the blizzard cups were almost full. One item ordered Heath bar nothing custom, looked to be made with chocolate ice cream. I stopped there and just threw it in the freezer someone in the household might be adventurous and try it later. I’m just going back to the grocery store freezer aisle, quantity and quality are predictable..Version: 3.0.5
✓ DQ in Mountain Home ArI have never had a worse experience at any DQ. They were out of ice cream.. oh well spent $55 to feed my family. Went to drive up said mobile orders could only be picked up inside. Ok. Went in finally got someone to help since nobody was at the counter. After telling them my order stood around for 35 minutes not exaggerating. Got our food finally and it was all cold except for cheese curds. Chicken fries burgers all cold. Then the burgers had the wrong toppings. Not going back in it was already a huge ordeal. Not one single time did someone apologize for the extreme wait. Horrible customer service entirely. You probably think we’ll they were busy but nope 2 cars in drive up and 2 people in the restaurant when we arrived. Saw at least 7 workers who all seemed to have no idea what to do. Terrible experience and obviously terrible management to not even apologize for the ridiculous wait. Will not return to this place. Close it down if your that bad. And that hurts because I absolutely love Dairy Queen..Version: 3.1.4
✓ Unhappy with information and appThe employee at the window was very nice and helpful! When I tried to order the mini blizzard for 85 cents, the app kept giving me the message this offer is not valid on this order. When I drove through and asked at the speaker if I could order 2 mini blizzards for 85 cents each I was told that the offer was only good in the mobile app. I removed everything in my order and started over. I finally drove back through the speaker and explained my problem she told me to show my app at the window. I find out I can’t order 2 mini blizzards only 1 and the second one can be any other size. It has taken me 28 minutes so far to get my order of two blizzards. One employee didn’t listen to my question ir she just gave me bad advice. The second person figured out the problem. It has taken entirely too long to get two blizzards Cyndi Geisen..Version: 3.1.21
✓ Not a priority orderI used the app instead of waiting in the drive thru and was very disappointed. I ordered 15 minutes before arriving and expected that they would make my four items and somehow keep them cold in a freezer. They didn’t, instead I had to click a button to tell them I had arrived. Only then did they start making the 4 items. But the online orders were not at all a priority. They made the items between working the drive thru and it took 10 minutes from the first of the items to be made to the last item to be made. That doesn’t work well for ice cream orders. The drive thru was clearly a priority - don’t use the app to order ahead..Version: 2.2.13
✓ False advertising on YouTubeI downloaded the app because on YouTube it said I would get half off a blizzard when I dl it and create an account. No discount. This is stupid.Version: 3.1.19
✓ I found out why “Deals” tab doesn’t work.First off, the original app was way better. This one always glitches. I have seen many other reviews with the same problems I have and the developer responses are ridiculously unhelpful. The “Deals” section always shows an error message and I found out why. It’s because I am not in a close proximity to a DQ restaurant. Once I get closer to one, the deals tab finally works. They need to change this so people that are not close to a DQ can check the app in advance for good deals. This part is worse though. I used a blizzard coupon of “BOGO for 1.99”. I bought three blizzards: 2 x size Med, one Snack size for my daughter. When their system calculated the discount it specifically took the lower discount by reducing this cheaper snack blizzard to be only 1.99, and did not take the discount off the second medium blizzard. It was a difference of only saving $2, when I should have been able to save $4. Yah it’s small, but the principle behind this tells me that they are not looking out for the customer first. C’mon DQ, where is the integrity in that? When people use your coupons they are always going to be trying to get the maximum fair benefit possible within the coupon stipulations. This just rubbed me the wrong way as a shady business practice. When I asked the cashier why the discount was so low, she just replied “sorry that’s just the way it is”. Needless to say, I cancelled me snack size from the order, paid, the. Bought the second snack size separately. DQ, you’re going downhill here. Please re-think your strategy and whomever you contracted to make this app..Version: 3.1.1
✓ Will not let me log inI previously had this app on my phone but then deleted it because I rarely used it. I reinstalled it to make an online order and tried to sign in. Signed in through Facebook and it took me through a “sign up” process. When I got to the end, it told me my phone number was already taken. Of course it is, because I already have an account through FB. Decided to try using my email instead to sign in. Reset my password and it took me through the same “sign-up” process which ended with the same error. How can I sign on if every time I try to access the app it makes me go through this sign up process and won’t let me proceed because I’m TRYING TO USE MY PHONE NUMBER AND AM ALREADY REGISTERED???? This is so frustrating. I don’t want to order as a guest because I want to get the rewards. Also, there is no place to trouble shoot. What a waste of my time..Version: 3.1.14
✓ Stores don’t support the pointsIt would be nice if the stores actually scanned the code for the points. Haven’t been able to get points in all the dairy queens I’ve visited this year..Version: 3.1.0
✓ My orderGot home with my meal, was not what I ordered. Guess I should checked. I ordered a triple burger only got a double. I order a triple so my dog gets a paddy. Paid for a triple.Version: 3.1.21
✓ No DealsDeals used to show up but haven’t for sometime. That’s one of the biggest appeals Of this platform and the function doesn’t even work. Just remove the tab and stop advertising for people to download it to get deals when they don’t load/ show up! Frustrating !.Version: 3.1.19
✓ DO NOT USE THIS APP… IT IS A SCAMDon’t use the Dairy Queen mobile app. I went about a month ago to their Prattville, AL location and they gave me an excuse why they couldn’t fulfill most of my order so I told them to just cancel my order and refund me my money and the store tells me that I have to go through the app for my refund, so I contact them through the app, who in return sends me back to the local Dairy Queen saying they can’t do anything about the app only the local store can issue a refund because the money goes to the local store that you order from. They just constantly send you in circles! I am out around $50 and no food to show for it! Trust me and DO NOT USE THEIR MOBILE APP! I placed my order on October 8 and it’s November 26 and they still won’t respond or refund me!.Version: 3.1.8
✓ App updated won’t allow sign-in.The most recent update on the app created a new glitch. The inability to enter my account. I even tried “forgot password “. To get sent a link to reset it. No email, can’t collect reward points. Even waited 30 minutes in restaurant for email. Nothing. Way to ghost your patrons. Not impressed.Version: 3.1.19
✓ UghGot through making an order and then had a pop up that said currently they weren’t doing curbside at this location even though it was an option for me to select BEFORE I went through and created an order. Why wouldn’t you let me know that before I take the time to create the order. THEN I had to go back and select the option to walk in and get the mobile order and recreate the order. Then I submitted and gave no instructions. Thankfully I looked at an email which had the REST of the instructions. I had to click on a link to submit the order. What in the world?? And then had to also let them know when I got to the store. I was already in the parking lot because the line was so long for the drive through. It’s then that I realized that I couldn’t actually walk in to get the mobile order and had to wait in the drive through line. Seriously? What is the point of mobile order. Just DONT do it. I just left. Take a lesson from McDonalds app or just don’t have one..Version: 2.2.13
✓ Won’t Let me Sign In 😡There was a new update. Like all new updates, they make you sign in again. It’s really frustrating because I’ve tried to sign in multiple times, but it keeps making me go through sign up. I already have an account. So, every time I try to sign in, my phone number and location are always “taken”. No, duh. I’ve tried uninstalling the app, it’s still the same. I tried continuing as a guest, still the same. I even tried signing in through Facebook, still the same. I’m just constantly being forced to sign up a create a new account. I would love to make a new account, but I only have one phone number. I’ve already contacted DQ about this and they only told me to delete the app and install it again..Version: 3.0.3
✓ App does not workI downloaded the app to take advantage of the 85 cent blizzards and went through the entire process to create an account just to be met by a “phone has been taken” error message. My wife tried to download it and got the same error. App is unusable if they do not fix the glitch. Update: Developer responded and suggested I use the same information to log in as what I used to originally create the account. The problem is that neither of us have ever created an account before. I tried a third phone number so we are now 1/3 on creating Dairy Queen accounts. Now that I have gotten the app working, I’m finding that it’s really difficult to use the map feature to find out which locations have the deal I downloaded the app for. I will be deleting this app..Version: 3.1.14
✓ Unable to installTried to install but does not work. Pathetic!.Version: 3.1.21
✓ App is supposed to save timeI ordered through the app in order to have the items available when I arrived. The items that I ordered were a mini blizzard and a cheeseburger with BLandT. The app wouldn’t give me the choice to pick up later, only to order ASAP. Then when I arrived at the slotted time, the pick up had to be inside. No option to get in drive through. After arriving I went inside to pick up and had to tell the people behind the counter three different times that I was picking up an order. The burger was made fresh, but the bacon was undercooked and the tomato was bland, and the overwhelming taste I had was ketchup and dill pickles. Quality wasn’t there, and app options are very limited. Apparently they are also location-specific..Version: 3.1.0
✓ Garbage app. I tried the developers fix👎🏼Tried deleting and reinstalling app, to no avail. Biggest issues i see is that even thou I downloaded the CANADIAN app, it still asks for enter city,state,zip code! HELLO DEVELOPERS, canada HAS city’s, PROVINCES, and most importantly postal codes. Clearly an AMERICAN made app, c’mon developers and get to know the rest of the world than just thinking that America is the status quo!.Version: 3.0.5
✓ Cheese burgerPatties are way overdone - tasted dry - tomato slice was so thinly sliced I had to open the sandwich to assure myself I actually got some tomato. will not be back..Version: 3.1.19
✓ Disappointed Birthday TreatGood day Dairy Queen, I received a happy birthday email from you and went to my local Dairy Queen to get my buy one/get one free birthday gift offer. The lady working at DQ denied my getting the same size as purchased for free (large Oreo cookie blizzard). She said I was only entitled to the mini/super small blizzard. This was a big let down and two of my guess opt not to support your business based on the bait and switch being pulled . I did purchase the large and got the mini for free because my son was excited for DQ; but I want you to know I am disappointed with the tactic that was used to get me into your business. Please let me know how you would feel if I treated you like this. (I am a DQ member, please look up Number for communication info so you keep my privacy and I have my receipt if you need more information. ) Thanks and have a nice day..Version: 2.7.0
✓ Mobile order wait too longPlaced a mobile order and arrived before we needed to pick it up. I noticed my ice cream had already been prepared so it was put into a refrigerator. The first item they prepared was the chicken strip basket. It was made with fries instead of onion rings. None of the other items were ready, when the chicken was ready and the onion rings came up, they were sitting on the counter under the heat lamp, and the other items hadn’t come out. I asked to have those two items so we could start eating. When my husband finished his chicken and he went back to the counter to see where his fries and my chicken strips were. Service is disjointed and haphazard. Two other customers were waiting before us for a while. Another woman came in and placed an order, she waited with us. She received my order of chicken strips with the fries they accidentally made for me. I have been here other times when the Service was better..Version: 3.1.18
✓ Useless App in QcDq sadly doesn’t care. Does absolutely nothing. Used to get physical coupons. Now left with nothing and support doesn’t care..Version: 3.1.21
✓ Completely wrong orderI was pretty disappointed in our DQ tonight. I ordered ahead, knowing they can be busy on a Saturday night, even in winter. I arrive 20 minutes after the mobile order. Wait in line another 5-8 minutes. Find out they can’t make the banana split because they have no bananas. Fine. Order a blizzard to replace it. We then proceed to wait 10 minutes at the window for that one change. Get our order and pull away. In the dark car, I thought all was right to find out 2 of the 3 ice creams were wrong. Also, the fries were hard and cold. The replacement blizzard was the only thing they got right, but technically wasn’t our first choice. Our DQ is tasty and we love it and go often. I understand mistakes happened but I am a big frustrated with my wasted money..Version: 3.1.27
✓ Charging my cardI place my order and my bank card gets the pending charge But the order does not make it to the clerk. The first two times I used it, it did work but not for 4 orders since.Version: 3.1.19
✓ Sent to a farther DQSelected only 152nd address showing thinking it was the DQ closes to my 152 location. I had checked all location features on app but it sent me to another DQ 20 minutes away on 152nd So first why was I sent further away and why was the DQ location that was 5 minutes away from me not posted.Version: 3.1.24
✓ No pleased with service or app orderI ordered on the app a small Girl Scout Thin Mint blizzard. When I got there I told them I ordered on the app a small Girl Scout thin mint blizzard. The person at the drive in said a what? I repeated slowly what I said and my name Jacqueline Fitzgerald. And he said you ordered what? I started to repeat it again and another lady said I got it you ordered a sm thin mint blizzard. Yes. I pulled up and had to wait to get my order because the person in front of me ordered a large order. I get to the drive up window and waited, and waited. When the lady opened the window she started handing me someone else’s order. I told her no that is not mine. I have the sm. Thin mint blizzard. She looks perplexed and asks someone do we have a app order and she is handed the blizzard with a lid on it. She said I didn’t have you on my order list. I said thank you. I opened the lid and my blizzard was 1/4 melted. 😠 I won’t be going back there again. I’ll get my ice cream from Braums from now on!.Version: 3.0.5
✓ Not enough employeesI used the app to order 3 blizzards on Labor Day. Everybody is off work so you’d think whom ever did the scheduling would account for that and have more people working. Not so. The drive through is backed up, there’s one person doing all of the soft serve orders (blizzards etc.) including the app orders. I used the app and showed up at the time indicated and got snapped at by a manager that “he’s backed up. You’re way down the line!” Then she turned her back on me and walked away. Zero customer care. I was fine with having to wait a little but snapped at me then walking away was rude and uncalled for because I was very polite. And of course I thanked her back as she walked away. So rude. We’re in a recession. I can and will make my ice cream at home. It’s cheaper and less insulting..Version: 3.1.20
✓ GlitchyI enjoy using the app and friendly staff who make my orders, but it’s disappointing when I have to load my credit card each time, even tho I’ve saved it. Also, obviously the 3$ Sundae deal was loaded as a Bogo because I couldn’t use that on the mobile order and missed points. Also had to pay for a medium drink didn’t want as part of my combo?? I’d already been charged a combo price but couldn’t tap on my choice of small drink… hmmmmm.Version: 3.1.24
✓ Items not even on the menuWe ordered dipped comes on the app. We get to the store and they don’t even offer two of the flavors that were the only options available in the app aside from chocolate dipped. This made for a change in number of ordered cones. I would like to have added to the order instead but also nothing was said about it being a franchise and mobile order issue. A refund is not an option unless I call some number and she said she would give it to me but didn’t. I left with no order because it was ridiculous and ticked off because I’d the situation. You couldn’t even get a whole sentence out to the manager on duty and she was twisting my words. We will NEVER do this again. First time using this app and last time..Version: 3.1.1
🙂 Dairy Queen® Food & Treats Positive Reviews
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⛔ Dairy Queen® Food & Treats Problems
