- 96.5LEGITIMACY SCORE
- 97.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Toast Takeout & Delivery App Complaints & User Negative Comments 2024
Toast Takeout & Delivery app received 37 complaints, negative comments and reviews by users. Have you ever had a bad experience using Toast Takeout & Delivery? Can you share your negative thoughts about toast takeout & delivery?
Please wait! Toast Takeout & Delivery Facebook comments loading...
Toast Takeout & Delivery for Negative User Reviews
✓ Decent tool poor end user helpToast is a great tool for restaurants, probably on the expensive side for them, but a-nice tool. I am a customer of the various restaurants that use Toast. If you have a problem ordering good luck getting your issue resolved. The Toast support crew supports the restaurants, not the end customer like me. If you have a problem, contacting Toast is of no help—they only seem to help restaurants—their paying customers. You need to contact the restaurant directly, which when they are busy, it is next to impossible. What Toast should do, is have a person(s) that supports ordering customers and another crew that supports the restaurants directly..Version: 1.45.2
✓ Not impressedI just downloaded the toast app to check it out and I’m already disappointed. I selected “delivery” for my address but when I tried to start an order for the 2nd restaurant on the delivery list, I got a pop up that says delivery is not available! If delivery isn’t available, why is the restaurant on the list?? The list of restaurants for delivery is already pretty paltry, I counted and there’s only 13 options to choose from, which is apparently now down to 12. It’s also not immediately clear what the delivery fee is for each restaurant, I had to first add items to my cart in order to see the fee and wow was it was an eye-popping number for some of them!! All in all I don’t think we’ll be ordering anything via Toast anytime soon since the other apps are still vastly superior..Version: 1.82
✓ Poorly designedI only got this app because the one restaurant I order takeout from uses this service. I had been going to the restaurant’s Instagram page and using the link in their bio every time I ordered but then thought the app might make it easier and faster. Nope. When I search for the restaurant by name, the app tells me it doesn’t exist. Even after I logged in and it shows me my previous orders it still can’t find that restaurant. And since I live more than a few miles from it, and it defaults to just showing me restaurants near me, it won’t show up there either. I can put in the restaurant’s address and the app finally deigns to acknowledge it exists, but that’s a pain to do every time I want to order something, since there’s no way to favorite a restaurant or anything to make it quick to get to. Really, really clumsy design. I won’t be using this app. My circuitous route of going through Instagram is actually easier..Version: 1.37
✓ App has become unusableI don’t know when this happened, since every single set of release notes is rubber stamp “bug fixes and enhancements,” but two recent changes have made me lose all interest in this app. First, despite previously functioning just fine without my personal data, I suddenly found I’d need to create an account to keep any history of my purchases. Fine, I will proceed as guest and recreate previous orders. I know I’m not the customer, the restaurants are. But now, Toast WILL NOT GIVE MY MONEY TO THE RESTAURANT unless I create an account. This was never necessary before. I cannot imagine that Toast’s paying customers would rather not get my money at all. I have no relationship with Toast. They are now actively inserting themselves between their customers (the restaurants) and their customers’ customer (me)..Version: 1.104.1
✓ First order failsOrdered 3 drinks got none late delivery can only contact the store directly which will eventually pose a problem and can only receive refunds on incorrect orders from the store. Was still completed by doordash on the receipt and cost nearly 15$ for just those 3 drinks its far too much headache for not enough efficiency I believe stores are not accurately updating their accounts as well. My overall is a zero for lack of completion and most platforms such as these lack competency so I can go by the fact this was still technically a doordash delivery on a toast app I can’t see myself breaking the chains of Ubereats/postmates or grubhub and doordash. Unfortunately the bulk of my order was not delivered and took an hour to complete though it’s under two mile distance. In concept a food delivery app is nice but they all fail to complete what they promise with lack of efficiency or awareness..Version: 1.54
✓ Nice but needs some fine tuning2 out of 5 times I’ve used this app recently my order was sent to the wrong restaurant, partly due to my blind acceptance that the restaurants near me were actually the ones near me. I order frequently from a privately owned chain restaurant with dozens of locations. I have had to drive an extra 15 miles each way to the other location to pick up my order when the restaurant I intended to order from is just around the corner from me. What I think this app desperately needs is the ability to “favorite” a particular restaurant..Version: 1.87
✓ Possible Fake Restaurants ListedAvoid using this app if possible. I downloaded it because I saw a restaurant that I liked was listed. I placed my order and the delivery time came and went. After a half hour I called the restaurant through the app and the line just kept ringing and went to a generic voicemail. I left my information and found a different number online. I called the number and it was the restaurant but they never heard of Toast and only uses DoorDash. They couldn’t help me or tell me if they received my order. This is where it get really disappointing for an app that’s meant to help local businesses. There is NO support for these situation. No chat or phone number to call. There is an email which I have emailed twice with NO response. From a developer point of view, the fact that they have their FAQ sectioned answered by Deleted User is odd and unprofessional. This app is meant to help local business sell and deliver food. Instead, I’ll likely avoid the restaurant moving forward. Toast doesn’t look like they have a process to vet a business when they open an account since the phone number wasn’t even real and. Because I haven’t gotten a response from Toast I’m not forced to dispute the charge on my card. If I’m lucky, I’ll get a refund in a month..Version: 1.100.1
✓ They added ads in the checkout…This was a perfect app. Everything was great until they added big advertisements for Amex (at least for me) in the checkout process. I get that you need to make additional ad revenue but it pushes the Tips section another 30-40% down. To me thats an anti-pattern if you really want users to support both you and restaurants. Put the ad somewhere else, not during checkout. Super irritating, makes me not want to use the app anymore. Would give 5 stars otherwise. On an iphone13 pro max fwiw, so screen size isn't an issue - probably much worse for SE or other phone sizes if the UX is consistent across devices..Version: 1.70.1
✓ Form fields need auto fill tagsWhen setting up a new account and entering credit card information none of the forms allow for auto fill on iOS. This means that users have to manually enter values in each field and adds friction to the ordering process. You should be properly tagging your form fields so that iOS can auto populate them for users. You shouldn’t make it so hard for your users to complete an order. Also please add Apple Pay to the payment types! It’s easier to use, requires the user to enter less data, and is more secure. Finally, how about an iPad app? It’s 2020...maybe it’s time to learn autolayout or at least let your web views scale to the full screen..Version: 1.38.1
✓ Very poor performance and seems to be fraudulent compared to previous MyBurger appWe tried to different times to place an order for my burger, since we were told this is the new app for that restaurant chain. Both times they try to center order to location it was over 25 miles from where we actually were located (across the street from the MyBurger we wanted to get food from.) Now I show a pending charge for an order at a MyBurger location that I never went to. I have contacted the restaurant, but they have not refunded it, yet. The app support does not seem to respond. Very disappointed because we loved going to MyBurger and will probably go somewhere that has a reliable app..Version: 1.52
✓ Critically annoying bugsDespite ordering from a restaurant routinely (and allowing Toast to use my location) Toast picked another branch of the restaurant 45 minutes away to place my order. Most location apps will warn you that your service location is distant, but not Toast. I didn’t notice the mistake until I was at my local branch. So my choice was to drive to the other location (or wait 75 minutes on a busy Friday evening.) Ugh. Earlier that week, I had thought I ordered breakfast on Toast and then gone to pick it up. The app could not show me my order, instead displaying “unable to complete this operation” or similar message. I had no idea whether my order had gone thru or not until I got to the restaurant and they told me they did have the order..Version: 1.70
✓ Don’t waste your timeI have gone round and round with a whole string a emails from their tech support team. I was questioned on how I set up the payment information, if I did it when I was making my first payment, if I checked the save payment information box. All of which I did multiple times over again. Then I recently get an email stating that there technical department is aware of the problem and are working to resolve this issue with no time frame. My last email wants to mark the issue as resolved because I did not respond back to an automated email asking if my correspondence with what the last technical support rep gave me. No I not happy, in fact I am very upset that they could not come out with the truth from the get go and tell me they have an issue that they are trying to address and haven’t resolved it yet. I could respect that. Instead they make me feel like the problem is with something I am doing wrong. I can read and I can follow directions for almost a half a century now. Save yourself some time and just hand your payment to your waitress/waiter or cashier. Don’t waste your time getting the run around with this app..Version: 1.104.1
✓ Charged for NothingI used toast to order from a restaurant when I was staying at a nearby hotel. I was charged for my order and told it would be ready on 15 minutes. I walked to the restaurant to pick up my food, only to find out it was closed for that evening. Toast doesn’t issue you a refund. They email the restaurant, and when nothing came of it, told me to dispute the charge. If you ever use them to order, be sure to call the restaurant first to make sure you actually are ordering from a place that can fulfill your order. I wasted my time ordering from them, walking back and forth to a closed restaurant, and now writing this review and soon to be disputing my charge. Seems like terrible customer service..Version: 1.51
✓ Potential but customers get screwedI really wanted to like this app, in order to better support restaurants while we’re under lockdown. But this app is janky & there is NO SUPPORT for customers. They outsource delivery with DoorDash, at least in my area, so if you have any issues with your delivery.... you’re stuck. (Since you don’t get DoorDash support.) And even worse, they put the onus on the restaurant for all issues. You can’t even contact Toast – like, I haven’t even been able to find social accounts. When my order didn’t show up tonight, I had to call the restaurant and the poor staff had to grab their manager to figure out a solution (on Valentine’s Day of all days, suuuper busy). They were kind enough to place the order again, but no idea whether the restaurant will get reimbursed or have to eat the cost of the 1st order. In which case, we both would’ve been better off using another food delivery service, even if they take a bigger cut.....Version: 1.45.2
✓ Terrible customer serviceThis app has terrible customer service. I had an issue where I was charged for food and never received my food. I asked Toast for assistance and all they told me was to call the restaurant. I told them I had been calling for two days and no one is answering. “Ryan” then blatantly lied to me and said he confirmed that the restaurant is open and I should call again. I go to the restaurant’s website where I learned that the restaurant is only open Wednesday- Sunday therefore him confirming that the restaurant was opened on a Monday was impossible! I will never be using this app again and I do not recommend it. Uber foods and Door dash are the way to go! They reimburse you and sort out the details with the restaurant themselves..Version: 1.46.3
✓ Worst Customer Service - beware of usingBeware using this service: they don’t consider app users to be their customers. I placed an order for delivery, but it never arrived. I tried calling the number listed in the app by toast, but because the restaurant is in a food hall, it is just a general recording that directs you to the food hall’s website. With no way of contacting the restaurant, I called the only Toast customer service number that I could find. The guy on the other side said that the restaurants are Toast’s customers, not app users who place orders through them. His only suggestion for getting a refund was to call the restaurant and for the restaurant to then call Toast to process the refund. I explained (again) that I had already tried to call them and the listed phone number doesn’t work. The customer service person then hung up on me without providing any other contact phone number to get a refund. And a couple minutes later, my order was marked as completed despite never receiving my food. I ended up calling a different location of the restaurant that I ordered from. They were really nice and explained that their other location does not do delivery and Toast isn’t supposed to have it listed for delivery. This other location is now working on getting me a refund. I never leave reviews, but just wanted to warn other users of this issue with Toast..Version: 1.78
✓ Cant change your account email or phone apparentlyChoose your email and phone number carefully you can’t change. I set up via a merchant a while back now I want to update my email address,supports totally user unfriendly solution: Right now we aren't able to update an email address on an account. We do have a few options though. If you'd like to have a new account with that other email address I would start a new account. You'll just need access to a secondary phone number in order to do so. If you don't have a secondary phone number, I'd suggest checking out a service like Google Voice which is able to create a phone number for free and forward the contacts to another cell number..Version: 1.40
✓ Bring Back The Loyalty ID CardSo my wife and I started using this app as a lot of restaurants we like and frequent you can earn loyalty points for money off your bill. We’ve even discovered a few new restaurants because of it. However with the latest app update I can longer see my loyalty ID card. I can see my points and any accumulated rewards but when I click on the rewards tab where the ID card use to come up nothing happens and I cannot figure out how to add my credit or debit card to the payment options. Please fix this ASAP with the next update..Version: 1.114
✓ Needs to improve user supportHave been increasingly disappointed by Toast over the last few months. They lack any clear customer service for users of their app. The only number I could contact was service for restaurants when I needed to change the phone number with my account (no way to do that on the app). Also have had increasingly poor experiences with their restaurants. Food tonight had clearly been sitting out for awhile and I picked it up 11min early. Smaller portions and overall poor quality compared to previous experiences a few months ago, but no way to relay this information to Toast or leave a review on the app. Thus, I type this frustrated review over my lukewarm dinner..Version: 1.88
✓ Autocorrects addressesThis app will automatically “correct” your address when ordering to be wherever your phone GPS says you are. My orders regularly get delivered to the wrong address, causing frustration for me and the small businesses I’m trying to support. Most recently my $68 order needed to be remade and sent since it went down the street from me. The restaurant owner was understandably frustrated because they are out that money, and said when they contacted Toast, they were told they needed to have their customers turn off their location. Seems like a terrible solution. Anyhow, I’ll probably still use the app because my fave restaurants offer discount codes. But I’ll have to call the restaurants to verify my address after I order. Wish they’d fix that as it’s inconvenient for users and super unfair to restaurants who have to absorb those extra costs for Toasts mistakes!.Version: 1.40
✓ App is good but missing key functionalityDecent app but it makes it too easy to choose Pickup rather than Delivery. Once a Pickup order has been made, you can’t make the change to Delivery which makes using the app in a hurry really inconvenient and troublesome. Even a simple pop up before the order is finalized would be monumental. This has happened to myself and others I know! Additionally, Toast doesn’t have customer support - only thru DoorDash which ONLY deals with delivery orders made on Toast. Super inconvenient. Please make this fix Toast!!.Version: 1.91.1
✓ This App is LackingOne major concern for me is the absence of options to cancel or modify orders. This becomes a serious issue when you are unable to get in touch with the restaurant to make any changes. Additionally, the app defaults to pickup, which makes it easy to accidentally select this option instead of delivery. I have personally experienced this problem multiple times, and as a result, I will no longer be using this app until it is rectified. While I typically notice the error right after placing the order, it is too late to make any changes. This issue seems to be unique to this particular app and has never been a problem with other ordering platforms. It can be incredibly frustrating to have no recourse to fix the mistake. Overall, the app has potential to be excellent, but customer support is virtually non-existent..Version: 1.95.1
✓ Simple tweak to prevent frustrationsWhy can’t toast detect (like DoorDash / Uber etc) that the user isn’t where the delivery address and suggest it upon checkout? I accidentally placed an order to the wrong address and was left in a maze of calls with the restaurant. No way to cancel an order once it’s in made it even worse. Apparently because you sub out the delivery to DoorDash - even though we cancelled the order and placed a new one to the correct address the driver still managed to deliver to the wrong address. While I don’t want to blame your app it is a simple mistake users are likely to make if they previously delivered to a different address..Version: 1.85
✓ This App is Horrible - stick to DoorDash or UberEatsOrdered take out via the “Toast App” two main items $$$ were left out of my order. When I called the restaurant in Davenport no one would answer the phone even though the restaurant wasn’t busy at all. The recording only says to order online or in person. When I checked the “Toast App” about missing items and a refund it instructed me to contact the restaurant directly. Very poor and lazy customer service not answering the phone. I realize people make mistakes but there is no excuse for poor, or in this case lazy customer service. I did enjoy the food in the past at Adlers but when half of an order is missing and you can’t even contact the restaurant or the ordering app to make things right, sounds like it’s time for me to move on to another restaurant and use DoorDash or UberEats in the future..Version: 1.79
✓ Takes your money - and no responsibilityDo not use this app. When a restaurant was closed due to a power outage - Toast refused to cancel the transaction. When I made the $50 order through Toast the restaurant was already closed up due to lack of power. I didn’t find out until I got there - which is fine, life goes on - went home and cooked dinner. But I had to HUNT to find the Toast customer service (because they really don’t want to be bothered), and after several conversations, they have said they are not responsible for any transactions and they have no control over cancellations. Well I can see the “TOAST” on my credit card statement so they better find some control or get out of the payment gateway business. Lesson learned to call the restaurant directly so you don’t give into this racket..Version: 1.67.1
✓ Non responsive customer service setupOur order was delivered to the wrong address by contactless delivery. Same number on order but wrong street (go figure). They dropped at the wrong door, rang doorbell and left. Thankfully the people were home and nice enough to drive it over to our house. Customer Service on Toast is only a messaging service and they emailed back almost 2 hours later. How is this Customer Service? Restaurant was so busy and address was correct in the order. They have a lot to live up to. We got our food but they didn’t do the delivery.... app has a ways to go on functionality. It’s clunky but it supported one of our fave restaurants..Version: 1.38.1
✓ IdioticYou would think after paying for a item you would not need a phone number or email visible on your receipt (Only The Name I want To Use)!! Depending on the individual circumstance, As for me I mostly use this App for work and don’t want people knowing who they’re making the food for! Sense my phone number and email is constantly visible! Granted I have the option to change the name also being able to having a phone number and email private option would be professional. It’s my decision To potentially have my food thrown away because there’s no contact. I will Say & tell you multiple employees refuse to use this app because there is no option as I’ve discussed..Version: 1.116
✓ GarbageDo not use this app or interface. I have used other delivery apps with virtually no problems. This one I finally got as a favorite restaurant is only on Toast. Placed order and after a huge delay the driver eventually claimed the restaurant was inaccessible and refused to pick up the food. Restaurant said that could not refund and it had to go through Toast, but that the driver was lying as the road was open and spaces free right out front. Toast refused to refund and said nothing they could do, and would not even take a report on the fraudulent driver. After hours on the phone with every place involved with no luck, I gave up. Life is too short to deal with these idiots. So someone swindled me out of $150 and I got nothing but high blood pressure. This app is garbage and at the very least happily enables fraud while waving its hands and saying it has no control iver anything that happens. I will never use this app nor will I ever get food from any restaurant again that insists on using Toast..Version: 1.71
✓ Anti Privacy CompanyToast is against privacy as they will not allow any of their websites or apps to work if you use a VPN. They and any restaurant who uses them have lost my business until fixed. Allow users to remain private and do not add the hassle of having to toggle the vpn just to get a burger. For a service charges around $500 a month to the restaurant, in addition to a litany of other fees, as well as doing all the credit card processing for most stores, the fact that they demand to have access to your data as well is troubling and disturbing and should make you question using them at all. 1 star for the greedy data collectors who are already getting paid yet demand more from you.Version: 1.53
✓ Impossible to contact driver or corporateI placed a delivery order that was never fulfilled. The app claimed it was completed after 15 mins. I called the restaurant and hour and a half after placing the order to see if the food was still waiting to be picked up. It was. So I wasted my time and money waiting, paying for a service that was never fulfilled, and going out of my way to pick up cold food 2 hrs after it had been prepared. I tried submitting a “help ticket” requesting to at the very least have the delivery charge reversed. No response. There are enough other delivery apps out there that actually fulfill orders and care to make up for mistakes. The poor quality of the service this company offers & their lack of response led me here..Version: 1.50
✓ Reduced Restaurant Delivery RadiusI would’ve given this app a much better rating if I were basing my review solely on the pick-up aspect of it. It’s pretty straightforward, and the menu options available tend to be more comprehensive than what some of its competitors offer for the same restaurants. Nonetheless, as I personally tend to order delivery more often than pickup, the inexplicably limited delivery radius prevents me from enjoying said benefit in most cases. As a result, I find myself left with far fewer restaurant choices in general on ToastTab if I want to have my order delivered. It is frustrating to me, because I cannot understand the reasoning behind said strict delivery distances. Even though ToastTab is merely serving as an intermediary for DoorDash: facilitating the placement, payment, and contracted delivery of orders for various restaurants, they still apparently dictate the overarching limitations, on delivery distance, as I’ve l found that DoorDash DOES offer delivery for many of the places listed as “too far” on Toast, for a $0 fee, and at roughly 1/3 the delivery minimum! So, not only do I lose out on the food, but the app and restaurant lose as well, because I walk away with the $30+ I was willing to spend to meet their minimum ($18 more than I would’ve had to w/ DoorDash directly), and neither of them profits either. It seems silly, when they stood to successfully execute such an obscene upsell without lifting a finger!.Version: 1.69.2
✓ Don’t use this for deliveryI’ve had generally okay results using this app for pick up, but it’s always been dreadful for delivery. They don’t show you where your driver is, nor do they provide you real-time updates about your food’s status. I had to wait over an hour after when Toast said my food would be delivered and as a result got extremely cold food; never once did I get an update about it. When I tried to contact customer service to locate my order, my ticket was never replied to. When I tried to request a refund because of the poor delivery and food, I was again ignored. I’ll never use this app for food delivery again..Version: 1.63
✓ Terrible app- the review is DEF not 4.9I’ve used many food delivery app, this is by far the worst in both technical side and customer service. I used the app for delivery for the first time two days ago. The app charged 20%+ on deliver tip ($29) when I manually entered $5 and also double checked my entry. Note that this was for a delivery distance within 3 minutes. Secondly, when I called customer service, I was told that there was nothing they can do, and that they will only speak with the restaurant owner. This is after the restaurant owner told me to call the Toast app. So, I offered to do a 3 way call while I was on the phone with him, he said, “No, I can’t do that. Have a nice day. Bye” and hung up. I called the restaurant back and explained everything. The restaurant owner was shocked and called the Toast immediately. Then, Toast finally agreed to refund the incorrectly charged amount. Restaurant owner was sincere and kind. They will continue to have my business. Toast app, not. I’m removing the app and will never use it again..Version: 1.84
✓ Beware of auto tip$$. Okay but not better than calling inA local restaurant started using Toast for delivery and take-out orders. The app is okay. A lot of back-and-forth to search what you’d like. It gives an option to repeat a previous order but you are not able to see the order before you select. I will say I have have errors with my orders since using Toast as well. Items were missed and generally the cost is a lot more. And I don’t mean the $$$ delivery fee. The actually food costs more to order through the app. I also do not like the auto-tip option. There is a feature to enter a custom tip; while that seems perfect, I have entered a more than fair custom tip but alas when I hit “place order” my tip **magically** is more than I set it to be. I just placed an order and paid THE SAME AMOUNT in fee and tip 👀👀😳😳 as my order?!? What?? I will try one more time and hope that Toast provides and update to correct this “glitch.” After that I will just continue direct with the restaurant..Version: 1.77
✓ No Apple Pay and breaks auto fill? So much friction!There’s just way too much friction in the account creation and checkout process. The app somehow breaks iOS’s autofill capabilities, so I have to manually type in my name and contact info. Can’t you just use the native frameworks? Then, plenty of other e-commerce apps are fine with just using email address verification for authentication, but not this one, so I had to create a password. A password? What year is this?? Then, at checkout, there’s no Apple Pay support, and again, it breaks autofill so I can’t have iOS fill in my credit card details. And there’s not even an option to use the camera to scan in my credit card info. So, I have to type that, too. All of this means there’s a serious amount of friction involved in placing an order. Surely Toast Tab wants to reduce this friction? They must have a high rate of abandoned carts. It’s a super hard time for restaurants right now—fixing these simple issues would make things better for everyone involved!.Version: 1.40
✓ Caution - app orders don’t always processSome restaurants do not seem to understand their settings in the app or staff can forget to update them. You can, as a result, place orders that will never come as a result and there is no mechanism to let you know that that happened. There doesn’t seem to be any communication back through the app that the order was accepted or not. So, I had a restaurant that doesn’t do delivery just not fulfill my order and I didn’t learn that until I called when the order was late. I also had a time when the restaurant wasn’t even open and I learned that when I called to inquire about my order when that one was late as well. So, be careful if you use this app. It is great when it works..Version: 1.112
✓ Easy updates could fix this app!App is okay. I like the access to online ordering for smaller independent restaurants. I have a few issues that drive me crazy! It doesn’t allow you to put a condo or apartment number in until pretty late in the process. It’s also very hard to find to add one. Due to this I sometimes forget and then I have to call the restaurant. Also way too easy to accidentally submit an order before you’re actually ready. There should be a better review process before the pay button comes up..Version: 1.50.1
🙂 Toast Takeout & Delivery Positive Reviews
Toast Takeout & Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Toast Takeout & Delivery.
⛔ Toast Takeout & Delivery Problems
