- 35.0LEGITIMACY SCORE
- 35.5SAFETY SCORE
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Elgato Screen Link App Complaints & User Negative Comments 2024
Elgato Screen Link app received 69 complaints, negative comments and reviews by users. Have you ever had a bad experience using Elgato Screen Link? Can you share your negative thoughts about elgato screen link?
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Elgato Screen Link for Negative User Reviews
✓ Doesn’t workIt simply does not even work With all instructions followed while broadcasting and 4k utility on the pc software does not pick up my phones signal at all.Version: 1.0.3
✓ App used to work.I had this app on my iPhone X running iOS 12, it worked great. I’m now on an iPhone 11 Pro, iOS 13, and it no longer functions. In app video guide has no audio, and capture device does not appear in the screen mirroring section. Sad bc it was working great, but now it’s not of any use and is money wasted..Version: 1.0.4
✓ DelayDon’t waste $10, I wish I would have known the delay would be intense and now I cant get my money back..Version: 1.0.5
✓ Didn’t workI spent 10 bucks on this and it doesn’t even work.Version: 1.0.5
✓ Great idea, poor executionElgato, you have a great idea on your hands, but it’s extremely undercooked. After buying Pro, I’m very disappointed with what comes with it. Now, unlike some people, I was able to get it to work first try on my PC and iPhone X. However, the issue I see for is how poorly everything is done. You let me use my camera, yet I can’t get it to connect to Streamlabs OBS or even regular OBS for use as a webcam. On top of that, the lag is unbearable. I have a very high internet speed, with the router in my stream room and wired into my PC, and I still get seconds of lag in between. Also, why can’t I rotate the camera? What streamer uses a portrait webcam? I feel like all of these can easily be fixed for a much smoother experience. Allow us to have a wired connection to the PC, that way we aren’t constantly losing battery and it can eliminate a lot of the lag. And if you coded something into the software in 4K Capture that allowed the Screen Link to be recognized as a webcam, that would be amazing. And please, add the ability to rotate the camera in-app! This would solve a lot of the issues and I would wholeheartedly recommend this app. But for now, I’d say you’re better off waiting for them to address these issues..Version: 1.0.4
✓ Potential, but still lackingEven on a 5Ghz network, it’s hard to do what the app intends to do. I love how it can do camera streaming and do screen recording, but it seems like there are other cheaper options that work well not only over WiFi, but USB as well. I know Elgato will pump our future updates that will not only solve, but enhance this product, as it has major potentiometer, but is still lacking in the basic functionalities. This is however the missing link in Elgato, but needs some major work before it can be used properly in production..Version: 1.0.2
✓ I’ve fallowed every instruction availableI have an iPhone XR I have download every thing I have to download everything it is to download for my pc try every plugin and image from my iPhone won’t appear anywhere probably the iphone is to advance fir this c**p $209 tax included with a piece of junk that work function 4 day 5 hrs doing everything possible this crappy company should pay for my time wasted now I know why is call el gato, stink and it clap all over Just noticed last upgrade for this app was 8month ago back there iPhone 7 no wonder my iPhone won’t work with.Version: 1.0.4
✓ Please Stay Away from this.May 18 is when i downloaded this and also decided to buy the Pro Version. After using it for a few days, It has a very long delay of several seconds which is atrocious, and yes, this is the PRO version I'm talking about. It overheats and slows down my phone the longer its being used, which for someone with an older phone than mine, it could really be dangerous for the life span of their phone. It disconnects every now and then and I’d have to go through a whole process to get it to reconnect, even when i have a very stable and fast connection. Now it’s currently June 11 and why am i now reviewing this? Well because just earlier today, i tried downloading another app here on the App Store and i continued to get a “Verification Required” message, seeing that my payment method said “(Failed)” next to it, i clicked on my Purchase History to see that Screen Link Pro is under “Pending”, which means that I was never charged when i purchased it and its still there as I’m typing this, and because its there, I’m unable to do any type of purchase with my Apple ID because my card will continue to get declined. It makes no sense because looking at my bank history, Screen Link Pro was purchased on May 18, and the recent purchase I had made after that was on May 20, 2 days later after buying it. Very bad experience, don’t recommend this, if you’d like to record your screen, I suggest iOS’ built in screen recording. For streaming, i’d recommend saving for one of Elgato’s external Capture Cards and buy a Lightning to HDMI adapter..Version: 1.0.5
✓ ExcitedI’m to excited over this app gonna help me a lot but nope app keep crashing every 2-4min (pro version) I haven’t try how long it will take to crashed on free version. Cuz I purchase Pro version immediately. I feel stupid if developers not gonna fix this problem ASAP. Other than that I’m so hype on this app..Version: 1.0.4
✓ No Capture Devices FoundMy iPhone won’t show on the 4K Capture Utility that I am broadcasting. Everything is set up correctly and even have OBS set to capture the screen from the 4K Capture Utility, but I can’t get the most important part. Actual video broadcast from my phone. All apps are up to date, iPhone is up to date. On the same internet connection, iPhone is broadcasting to Screen Link. Please help..Version: 1.0.3
✓ Good one ElgatoThe trial version worked great so I bought the pro version and now 4k capture utility doesn’t even recognize it... enjoy the 10 bucks Elgato that’s the last you’ll ever get from me for any of your products.. and I have several. I’ll be sure to give this product a nice review on my game stream... a review fitting of how well it works right now..Version: 1.0.5
✓ GarbageAll apps is just pay so you can live stream well I’m not paying this trash 0 - 15 capture wow no wonder people are buying PCs.Version: 1.0.2
✓ I hope this update fix this appI really hope this update fix the app cuz I feel i just wasted my money buying an app that doesn’t work. I have a good internet connection and it doesn’t work to me..Version: 1.0.5
✓ Cool for games but not a webcamThere is unfortunately no way to remove the flip camera and “X” option when using the camera on the phone. I searched for a while but found no solution, I even bought the pro version expecting the option to be there. There is no way I can record or stream with giant buttons on either side of the screen. If there is a solution please tell me, I’d love this product to work..Version: 1.0.4
✓ App is great but doesn’t seem to work with the first gen iPad ProI have a first gen iPad Pro and tried to test the streaming capabilities.. couple second lag but bout 5 minutes into it, it cuts stream due to not enough bandwidth .. I have the 5ghz requirement and pc is more than powerful enough, hopefully this will be looked into since I already tried lowest settings and still disconnects.Version: 1.0.2
✓ Terrible app. Do not buy pro until they fix itThis app absolutely does not work for what seems like most people. Tried multiple articles within the elgato help sites and not a single one of them worked. Downloaded everything I needed and the screen still won’t show up on my pc. Who even developed this???.Version: 1.0.4
✓ App does not work for my needs, refund denied twice. Avoid.AVOID THIS APP. After realising that this app does not allow manual exposure controls at all or control over which of the three iPhone 12 Pro Max cameras you can use during NDI broadcast, I requested a refund from the App store and purchased a better app that allows you to do so (Camera for OBS Studio). The refund for Screen Link Pro was denied twice, now I’m out of pocket for an app I already deleted and do not intend to use ever again. What a disgraceful experience. Avoid this app, avoid any Elgato products altogether, there are so much better alternatives like the Atomos Connect 4K Capture for a fraction of the price. Do not give Elgato your money because they will hold on to it even if their app doesn’t do what you think it does. I will be submitting a report to the Australian Competition and Consumer Commission against Apple and Elgato and I urge everyone who is in a similar situation to do the same. AVOID THIS APP..Version: 1.0.5
✓ 0 stars if I couldGenuinely frustrated with this app. I bought the upgraded version, and recently uninstalled the app because 4K capture utility isn’t detecting it, and even then half the time it didn’t work. It’s now asking me to buy the pro again. When it says I already bought it. Don’t bother with this app, honestly. Wish I could refund the 9 because I’m that petty.Version: 1.0.5
✓ Awful, don’t recommend.I purchased the pro version but the software keeps cutting off mid-livestream claiming that I’m “streaming invalid sessions” or something along those lines, when, I’m just trying to stream my art to Twitch. I’m appalled and would like my money back. Absolute waste of time and money. It’ll work for like two minutes at a time before failing..Version: 1.0.5
✓ Does not work with OBS on a MacThis is a pure time waster. It’s made me rethink buying anything Elgato other than a green screen..Version: 1.0.5
✓ Disappointing lagLovely quality display and easy to connect, but completely unfit for its purpose. The delay between my ipad and my stream is 3-5 SECONDS. Even as an art streamer this has a big impact, I can’t imagine trying to stream games like this! I know this isn’t a network issue as I have now tested with other services, and after doing some research it seems this is a known issue with this product. Gutted as I thought ElGato would be a safe shout for all things stream!.Version: 1.0.5
✓ Don’t botherWaste of a download..Version: 1.0.5
✓ Trash app don’t bother with Pro versionI had full intention of buying this app to use as a webcam but as the review show its extremely buggy, non-responsive, and not as simple as their steps show. I only saw my device pop up once in the capture device list and it never appeared again. Don’t waste your time or money! :).Version: 1.0.4
✓ Far too slow!Horrible 2+ second lag with this app, absolutely no use for live streaming with such a long delay..Version: 1.0.5
✓ This is the worstThis app is very bad I was very disappointed when it did not work.Version: 1.0.5
✓ App does not work - deserves negative starsSave your money. I bought the paid version two days ago and not only threw away $10 but lost time and energy that could have used elsewhere. I should have realized this app is worthless when the last update was 9 months ago as of Dec 2020..Version: 1.0.5
✓ Cannot use with OBS on macOSOn macOS it cannot be used as a video capture device for other programs like OBS, so this is kind of useless.Version: 1.0.5
✓ HORRIBLE!!!Don’t waste your money. It don’t work!!!.Version: 1.0.5
✓ Broken sessions all the timeI was convinced that the free edition worked fine for the first 15 minutes for me to decide to get a Pro version. I was hoping the Pro version will have no lags whatsoever. Turned out, the 10-15 seconds lag also there in the Pro version. Not to mention that the app keeps having session errors. I’d agreed with others that the Pro version shouldn’t have such issues..Version: 1.0.5
✓ Constantly freezingRead the reviews but decided to give it a shot anyways. Well that was a bad idea because I bought the pro version and basically threw away $12 because this freakin app used with Game Capture HD KEEPS FREEZING! Screen Link itself seems to be functional but the receiving program Game capture HD on my MacBook Pro constantly freezes and disconnects from my iPad. As I’m trying to use this to run a stream background with my iPad it’s super annoying to have this drop out mid-stream multiple times, reconnect everything only to have it drop out again after a few minutes. It runs well for maybe 5 minutes and then begins to lag really badly and finally just dies in a freeze. Useless.Version: 1.0.5
✓ Scam9+ seconds of delay. Unusable to stream with. Should receive a class action lawsuit for all the people like myself whom have been scammed into getting the pro version..Version: 1.0.5
✓ Don’t upgrade to proIt actually worked well before I before I paid for pro. But strangely enough, after purchasing pro it began crashing and stopping the stream even before I hit the 15 minute mark. And before Elgato support comments on this blaming my network, no it’s not my network. It’s not my iPad either. I highly recommend not paying for pro and just stopping before the time limit. Or do what I’ve done and just use the build in screen recorder, which is way more stable. Either way, the free way is the way to go..Version: 1.0.4
✓ Doesn’t show up capture devicesI have an up to date streaming PC and the game capture software on my computer, everything is up on the same network via Ethernet and Wifi. There are no devices being shown so screen link app is worthless. Elgato if you want me to like your stuff you need to lower the price or send me some products to review because so far I hate everything involved with elgato as a streamer. It feels cheap and is overpriced..Version: 1.0.4
✓ Listen to the reviewsIt doesn’t work….Version: 1.0.5
✓ Just use discordIf you want to have your iPad or iPhones screen show up on your pc. Just stream the screen on discord and have an alt acc watch the stream. Way easier and less delay than this app..Version: 1.0.5
✓ Doesn’t work for me at allTried both on the iPhone SE & more recent iPad 10.2. After following instructions from the app neither device would connect to the 4K Capture Utility..Version: 1.0.5
✓ It works, but the delay can be a painI love the app, I’ve enjoyed playing around with it and testing some things for a set up. My only complaint is that delay is annoying to work with and match up. Mic audio is the easy part, the game audio( and video ) not so much. Is there any plans for an update to make it work VIA usb rather than WiFi to fix the 2–4 second delay ?? Other than that I like it.Version: 1.0.4
✓ Don’t buyWorked at first so I figured I get the pro since most of my products are elgato. Now it won’t work I just wasted $10. Either fix it Elgato or take it down it hasn’t had an update in 2 years???.Version: 1.0.5
✓ Update for iOS 14 Please!!!I use this app primarily to share my ipad screen on study with me streams and it worked great until iOS 14. it’s unfortunate that it doesn’t work anymore and it needs to be updated accordingly.Version: 1.0.5
✓ Waste of money, 4 seconds of delay!Waste of $10 don’t even buy it. No one says that the delay on the app is horrendous, 4 seconds for me and I have the best WiFi.....and there’s not even a way to delay a video source in OBS so this app is a waste of money. Getting my refund right now.Version: 1.0.5
✓ If u dont care about delay its good for uI purchased this app bud im not satisfied cuz I thought if I buy it the delay would gone but no. I have high-speed internet and good connection settings but delay on screen is about 10-30 seconds and it’s terrible..Version: 1.0.5
✓ Unfortunately of no useUnfortunately I paid for the full version before watching a complete review. I wanted to use it for Ecamm Live (does not work with this software) and even if I could figure out how, the delay is unusable. Wish I could get a refund.Version: 1.0.4
✓ Doesn’t work at allThe iOS device says the screen is broadcasting but the capture computer just shows a black screen with no audio. The computer can capture other hardware devices just fine though. This app is broken..Version: 1.0.5
✓ As expectedNot working.Version: 1.0.4
✓ Doesn’t Work at AllElgato’s strength has always been its hardware, and this app is further proof of that. The problem isn’t the app itself, you pretty much just install it and then use it as a broadcast source from Control Center’s screen recording function. The problem is, and always has been, Elgato’s Game Capture software on the PC. I’ve spent hours troubleshooting, uninstalling, reinstalling, etc. Nothing I’ve done gets the Screen Link to show up as a source. Without that, this app is dead in the water..Version: 1.0.5
✓ Great appThis works really well. Took me a bit to figure out exactly what I needed for it to work on my PC and it was a bit confusing as it’s called Screen Link plugin in the app but is actually the 4K Capture program. Also, if buying the pro version is not enabled right now and the app is in beta, why is the 15 min time limit still enabled? It would be a lot more effective if while in beta (or till buying pro was enabled) everyone could just stream for as long as they wanted. That way they get a really good feel for how the app works. Plus, every time the 15 min is up it takes me a couple more min to get the stream back up which is a pain..Version: 1.0.2
✓ TrashDoes not work if pc has no wifi. Gamers are connected through ethernet cable..Version: 1.0.5
✓ Even on 5Ghz it just stops transmittingI love the idea of this however even on my 5Ghz wifi it works alright, only in portrait. However after about 10 seconds I get a notification saying that there is a network error and it just stops and I have to restart the app to get it to work again(for 10 seconds)..Version: 1.0.4
✓ No capture device+1 to never getting it to show up in Game Capture on Mac. Waste of an afternoon trying to get this running..Version: 1.0.5
✓ Would give it no stars if I couldI can’t believe I purchased the pro version thinking it was going to make my experience better. I stream games online and started streaming mobile games. I use a Mac not a pc and to think that this app was suppose to be better for the Mac users... NOT!! Had me going back and forth with emails to elgato representatives just so they could feed me bs and not help me fix the issue. The truth of the matter is if you want to screen record online this is not the app to do so. I recommend using Streamlabs app trust me I noticed the difference right away. Elgato screen link is So much lag too many crashes too many headaches..Version: 1.0.5
✓ Green screenDoesn’t work. Using an iPad Mini 6 and MBP 2021 and all I get is a green screen and interference. Yet captures audio fine..Version: 1.0.5
✓ TerribleNot user friendly and multiple connection issues when trying to use OBS. Don’t buy Pro..Version: 1.0.5
✓ Please help!!So, I have recently bought this app to use for my phone to use as a webcam for my streams. Unfortunately, I can not connect it wirelessly to my PC, which is a huge bummer cause I bought a nice tripod for my phone (Iphone XR) and I can't even get the app to work. Now I did get it to connect using my mac, but the only problem with that is the fps is atrocious and my mac doesn't have all the required specs for it to run smoothly. Any help on how to get it to connect to my PC would be much appreciated as I would love to use this to my advantage to use my phone as a face cam, but it just doesn't seem to work..Version: 1.0.4
✓ Greedy developersAs a purchaser of Elgato HD60s, i feel sick that elgato still want additional money on top of the 350$ i have already spent. This app should be free for the owner of elgato hardwares.Version: 1.0.5
✓ Won’t connect on MacI tried connecting it to a Mac and it doesn’t work. I followed the instructions on the app and downloaded the latest version of game capture HD but nothing I do connects my iphone to my Mac..Version: 1.0.5
✓ Do not recommendI’ve tried using it and it just doesn’t work. Thankfully I’ve refrained from purchasing the pro version and I advise you to do the same. Avoid this application at all costs!.Version: 1.0.5
✓ Game Capture/OBS does not see the broadcast...The idea is good but in practice it doesn’t work....Version: 1.0.2
✓ Interesting toy so farI love the idea, but it needs work. I'm trying to use it from my iPhone Xs to my Macbook Pro. My network is running off of Google WiFi (feet from an access point) and no other devices are currently streaming. Everytime I stream with 1080p selected, it tells me it has to degrade the stream because of the network. On my Mac the stream hangs, stutters, and is typically several minutes behind. The app crashed once as well- out of the 3 times I tried to use it. With some improvements this could be an awesome tool. I hope big improvements (or support for a wired connection) are coming!.Version: 1.0.4
✓ Useless.I upgrade to pro, and it stopped working. I can’t get it to work. I contact support and they take 2 days to answer. The problem is this app that hasn’t been updated since 11 months ago. The problem it’s not my computer or my phone, it s this app..Version: 1.0.5
✓ Neat until it stops working, which is pretty quicklyApp runs like magic for a few seconds, then starts to lag, then the sound goes all funky. Then it will often just say nope not working anymore. I don’t believe it’s my setup, just a failing in the app..Version: 1.0.5
✓ Don’t bother.Installed three times and it doesn’t find my device, I will continue with ApowerMirror..Version: 1.0.5
✓ Great except the lag is terribleAbsolutely game changing app if the lagging was to be resolved this would be the best app on the App Store for this but …… we will have to see if this is resolved in a later update if this was sorted honestly it would be a 5 star review but as is it’s unusable which is a real shame.Version: 1.0.5
✓ LagPaid £10 as I thought it would do the job but the buffering makes recording unbearable, now I’m just going to have to buy a capture card to connect to my pc wouldn’t recommend this app.Version: 1.0.5
✓ Will not connectI spent an hour troubleshooting to connect to my PC, and it will not connect. I wish I didn’t buy the full version before testing. I trusted the Elgato name and it let me down greatly. $14 for absolutely nothing..Version: 1.0.5
✓ IF this app worked, it would be great. (It doesn’t)I’m going to try to be as fair as possible because it’s listed for free and that is the only reason it isn’t a one star review. Setup was easy. Took less than five minutes to get it recording and broadcasting to OBS on my desktop. That’s when you begin to see just how poor this app is from a quality standpoint. I have fiber internet and consistently test upwards of 90 Mbps down and 75 Mbps up. The stream from the iPad is often delayed 10-15 seconds from the iPad to OBS (ridiculous). This affects the quality of stream to such a degree that this alone would be a convincing reason to avoid this app. The far, far more frustrating issue is the frequent, unavoidable error that occurs so frequently you might have just made a clicker game because that’s what it feels like whenever you have to dismiss the error dialog box “Live Broadcast to Screen Link has stopped due to: Attempted to start an invalid broadcast session” and then restart the stream. There is no troubleshooting to fix this. You feel happy when this doesn’t come up after two minutes, as it often decides to stop streaming within a minute of starting. The devs need to fix this before offering a PAID version with no evidence that the free version even works..Version: 1.0.5
✓ Stream link isn’t workingGot the pro version, work for one day then completely stopped work all together.Version: 1.0.5
✓ Wish it would just WORKThe concept and idea behind this is amazing, but it feels as though elgato just “came up with a solution” threw something together half way and said, YUP THATS GOOD. The software does not work on any platform (OBS/Streamlabs OBS, or even the Elgato software! Lol what?) I was excited to test this out and use my iPhone XS Max as an additional webcam or even just a better capture device for things I do on my phone. In concept, downloading and set up is insanely easy. I installed the app on my phone as well as the 4K capture software on my PC, but upon trying to connect my phone to the capture utility the only thing that popped up was “searching for capture device” I made sure both devices were on the same 5g WiFi, made sure everything was up to date, and even tried uninstalling everything a few times. But the same thing popped up every time in OBS/Streamlabs/Elgato capture. I would highly advise anyone trying to use their phone as a webcam test the free version first to make sure you can actually get a connection before paying $10 for something that does not work..Version: 1.0.4
✓ So were is pro versionI installed Elgato cam-link and it’s working ok. I installed screen link and went to iOS App Store and purchased the pro version instead of getting the trial version first. Paid $15.99 for pro version. Tried running it and it says I only have trial version. Clicked restore purchase on phone, but ALWAYS says App Store can not be contacted. What the hell?.Version: 1.0.4
✓ Does not workI don’t know what to say, I’ve been trying for 3 days through various different routes to get this to work and it just does not connect. I’ll be getting a refund and it’s sad that Elgato has completely abandoned this app.Version: 1.0.5
🙂 Elgato Screen Link Positive Reviews
Elgato Screen Link works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Elgato Screen Link.
⛔ Elgato Screen Link Problems
