MyUPMC App Negative ReviewsUPMC

MyUPMC Negative Reviews

4.7
4.77996 star

Total 19 Negative Reviews

MyUPMC App Complaints & User Negative Comments 2024

MyUPMC app received 19 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyUPMC? Can you share your negative thoughts about myupmc?

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MyUPMC for Negative User Reviews

Messaging/Prescription RenewalI thought that I really liked this app at first because it’s convenient, but it turns out it’s not convenient because the workers don’t make it that way. I tried to renew my prescription (which is important) on November 4th. I hadn’t heard anything back so I waited a little. About a week went by and I still hadn’t heard anything. So I sent a message to my doctor, which can be read by any of the staff, and still no response. It is now November 19th and I still don’t have my prescription renewed. I even sent them a message stating that this is important and if something isn’t done today then I’m going to switch providers. And still nothing. So today I am going to have to go the ER to get the medication that I need. This is disgusting..Version: 2.7.1

Website is betterI’ve tried several times to book an appointment, each time I get 2-3 steps into it to find out that there are no appointments meeting my needs. I back out a step or two and get an entirely different screen. I enter the information on that screen and sometimes I can book an appointment, but more often than not I get another error message. Go to the website and I am able to book. Can’t always find a doctor I am looking for, even with their full name and specialty. Again, works on website. Looking for a booked appointment? It shows you the next one coming up, but no way to see beyond that. When I was discharged the doctor said they’d make my referral appointment for me so I don’t have to. Couldn’t see any of them. Once again, the website showed me everything. Finally, while the app claims to be tablet compatible it isn’t. You get an enlarged view of the phone app - turn the tablet to landscape and the app stays in portrait. That is not tablet friendly, especially if you use a keyboard and stand for the tablet. This is a really poorly designed and implemented ipad app..Version: 2.37.0

Going downhillIt used to work great— easy to navigate, easy to schedule, easy to view tests and messages and appointments, etc. Now for some reason everything loads in a mobile browser and is impossibly difficult to navigate because of it, and on top of that, it consistently logs me out and occasionally crashes. It’s as if each update is a downgrade. If we could please revert back to the way it functioned at the start of the year, that would be fantastic..Version: 3.4.3

Calendar Add GoneUsed to enjoy using this app now it has lost the functionality that I used the most. On the previous version, in the specific appointment, there was a button I could hit that would allow me to add the appointment directly to my calendar. That was removed after the last update. Now, I have to manually put my appointments in my calendar. That was a nice convenience that made the app worth while and also helped to keep appointments straight..Version: 2.11.1

Change in test result viewPreviously in the app in the Test Results tab it would show what values (specifically in any sort of blood work) were abnormal with a red exclamation point, then it also gave the general appropriate range of values for each of the tests results. I heavily rely on that information to quickly check my routine bloodwork. Other than that the app is adequate simple setup & dashboard, easy messaging, and a good way to keep up to date with my providers & test results..Version: 2.11.3

Mobile app not well integrated with desktop appThe mobile app version of MyUPMC is inconsistent with and not well integrated with the desktop version of the application. Numerous times I have received an email alerting me to the availability of new test results or new communication from my physician only to find that they were not available on the mobile (iPad/iPhone) versions of the MyUPMC app. But if I logged in through the desktop web version of MyUPMC those new tests or communications were visible. It sometimes takes hours for the mobile app data to catch up to the desktop web version..Version: 2.20.0

Inability to receive a call back from doctor’s officeI was hoping I could contact Dr. Carol Chesin’s office in Monroeville through this UPMC app. I have left four messages starting a week ago last Friday, June 2. I tried to refer this issue to a patient advocate, but they only serve people in the hospital. Dr. Chesin has been my doctor, as well as the doctor for three of my sisters. This has to be an anomaly. My family doctor, pulmonologist, and oncologist are all very professional. I suspect they would never leave a patient in the wind like Dr. Chesin’s office. I am not giving up as I need my condition remedied. I will try again tomorrow. Thank you, BarbGolden.Version: 3.3.0

SIDEWAYS?! Must type uphill using an iPad with keyboard.I use this app a lot to communicate with numerous doctors and nurses at UPMC. I also use an iPad Pro that has a keyboard, and have for years. This app “says” it is compatible with “this iPad” but all communication is in Portrait mode… NOT LANDSCAPE mode. I would hope to see the developer fix this, as typing uphill, or sideways, or whatever you call it is most annoying. It’s a great app, and the medical teams I work with use it to get messages to me quite frequently… but THEY are not the ones to tell. Hey developers, make this app “Great Again” by fixing this issue, and for anyone out there sharing my experience, let App Support know this as well..Version: 2.33.1

Making appointment-unable to pick provider from a practiceI have been going to the same fabulous practice for 40 years for routine gynecological exams. The practice is made up of several Drs/PA’s/CNP’s. There are 3 individuals that have seen most often in the last 10 years and naturally I want to use the app to look at availability in the practice schedule to see if one of them is available. But the app does not allow this. It will only check availability of the last doctor I saw. It is annoying. I should be able to select from several providers within a practice and see who has openings available - not only the last doctor I saw..Version: 2.6.0

GreedyI have been going to them since before I had my first son. Well I had to wait a month for my latest pregnancy to even get an appointment. Sadly 4 days before my appointment I miscarried. Ended up in er. Well upmc calls to confirm my appointment. I tell them I miscarried and was told to call with any questions I may have. Im having back pain and bad cramping still two days later. I called to make sure that this is normal. They refuse to talk to me since I haven’t seen Abigail for this pregnancy yet. Of course they want me to still come to my appointment Monday. They don’t care about us as actual people. Only care about charging for the doctors visit. Wish I never recommended them to friends and family..Version: 3.5.0

No big changes - ho humThe new app doesn’t appear to really offer anything more than the other app (myChart) offered, just a different look. I was hoping for an improvement, but it still lacks the ability to message all my UPMC doctors -only select ones that opt in are available. The ability to see doctors’ notes is attractive, but only if they enter info - out of 5 doctors, and 2 recent hospital visits only 2 entered any information at all, and that was limited to vitals and current diagnoses. When I click on schedule an appointment, I get a phone number to call - surely UPMC can do better that than. Finally, wishful thinking on my part, but I was hoping for iOS health app integration instead of a UPMC silo..Version: 2.1.1

Forces You To Update ConstantlyEvery time I go to use the app, it says “you must update to the newest version.” Developers, please stop REQUIRING users to update. New features and bug fixes are not a necessity, and we know you’re not making huge backend changes that require us to update. Please get rid of this “feature,” as everyone I know complains about it, and i would use the app more frequently if I didn’t have to update so often. Yes, it’s annoying enough to be one star. And no, not everyone can use “auto update,” especially beta testers like myself..Version: 2.24.2

It works most of the time for most thingsI don’t like that I can’t sort my test results by date or have the same functionality as the website. I can’t show the results on the graphs or compare previous results. Sometimes past appointments are not able to be viewed by some error or programming fault. They video visits usually work. It has a lot of room for improvement. The website is better for most things. It’s faster than the website, I think, but the functionality (especially the viewing of test results and appointments) needs to improve significantly for me to give 5 stars. I think UPMC knows all these problems, but I’m just putting them here in case they don’t….Version: 2.16.0

Scheduling issuesEvery time I use this app to schedule pediatric appointments there is a problem. I go through selecting the type of appointment (ie well-child, school physical, etc), I choose an available time with the kids’ provider, and it tells me I’ve successfully scheduled their appointment. Then the pediatric office calls me and leaves grumpy messages on my voicemail and MyUPMC informing me that “there’s not enough time for the provider to see my child.” Then they cancel the appointment. Obviously this renders the on-line scheduling aspect utterly pointless/useless..Version: 3.3.0

Still needs workI like that I can see all of my test results in the app - that is a nice feature. The scheduling feature is ok, but about half the time I still need to call UPMC for assistance. The appointment scheduler is 50/50. I find myself still having to call places to make appointments fairly often. But I do like that I can see when my next appointments is, with whom, and where it is located. That is very helpful on the day of the appointment. However billing (and billing across UPMC in general) is ridiculous and needs work. If I select “details” to find out why I owe a certain amount, I should see the reason for the amount. Not the number merely repeated again without stating which service this fee is for. If I go to statements to see details, it once again just restates the fee but not the reason for the fee/service provided. I’ve had a lot of medical appointments recently and I’m finding it very hard to keep track of what I paid for which appointment when I am given no information. Also, some services like PT can’t be paid for in the app or on UPMC’s main website in the normal billing place?! Their bills state you can pay online, but I have to spend 30 minutes trying to find that specific bill and payment method. If the app had provided details of what I was paying for, I might not have received threats of sending me to collections in the mail from PT’s billing dept..Version: 2.12.0

Frustrating now as no longer know that message has been received and reviewedHi, Not sure why the “message read or reviewed” option has been removed. It used to be very easy for patients when message has been viewed by dr. or team to know to decide whether to send follow up or call or needed to send email again. But now I can no longer know message even has been reviewed or read and just have to keep waiting to see whether I get any call or response. Any reason why the read option is now removed????.Version: 2.37.0

Unhelpful AppThis is a very basic and unhelpful app. 50% of the time, you have to call the doctors office to schedule an appointment instead of being able to use the app. The app also does NOT let you update your health insurance. It also does NOT sync with Epic Systems and UPMC doesn’t integrate/offer Blue across affiliation in network which means you you have to go through the added stress and work to have your doctor outside of UPMC fax everything to UPMC then UPMC loses the documents and you have to repeat the process again. This problem would be solved if UPMC just synced with other health systems network - aka Epic..Version: 2.19.0

Paste failsI was trying to paste the text of an article in for my doctor. I kept getting an error message “unsupported characters”. Hello, 1985 is calling and it wants its software back. I could not paste at all because some dropout from User Interfaces 101 did not understand responsible UI design. I used the Web interface and it worked perfectly. So I did the only responsible things I could do: wrote nasty feedback, deleted the app from my iPhone, and wrote this review. I have a 54-year professional programming career and I would never have written anything this bad. But I know how to program responsibly. Whoever wrote this app did not..Version: 2.4.2

All interactions listed as Appointments?!?Why are any interactions with doctors being listed under Appointments with After Visit notes?!? A message via the app is NOT an appointment and will NOT be billed as such by the insurance. If a provider were to do so would clearly be FRAUD. So why is UPMC - a top medical organization- listing messages under Appointments on the app and showing them with After Visit notes? 🤨 This •poor work by the app developer & UPMC •confusing for anyone who gets notification of an After Visit summary when they didn’t have an appointment but rather just exchanged messages with a physician •something that needs corrected ASAP!.Version: 3.5.0


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