Care.com Caregiver: Find Jobs App Negative ReviewsCare.com, Inc.

Care.com Caregiver: Find Jobs Negative Reviews

4.5
4.55994 star

Total 36 Negative Reviews

Care.com Caregiver: Find Jobs App Complaints & User Negative Comments 2024

Care.com Caregiver: Find Jobs app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using Care.com Caregiver: Find Jobs? Can you share your negative thoughts about care.com caregiver: find jobs?

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Care.com Caregiver: Find Jobs for Negative User Reviews

Is this site just a scam?My kids are off to college so I thought I’d use the app to find some additional tutoring and sitting jobs. Signing up is so strange. I uploaded a photo of me and somehow the app copied 5 other photos from my iPhone that are actually tutoring sheets for my students (I’ve been tutoring for 10 years). When I click on these to hopefully delete!! the app thinks I want to use the worksheet for my photo. Then the app just sticks there…no reverse button or delete the photo button. Then the app finally said that they don’t see a face…really?!! Then there’s no way to try to do back to the other photos. If this company thinks so little of their app in this day and age, I don’t feel safe providing my personal info like SS number etc. The weirdest part, I started receiving job postings in my email today …and I can’t even see these on the app because I can’t compete my profile …due to the app being stuck on this photo issue. Big fail on this company …might be a scam..Version: 20.9.3

Beware of incompetent Care staffI cared for a family and the mom left a review for me. It didn’t show up so she tried again. Still nothing. I reached out to the Care “help” team asking why it wasn’t showing up and if someone could help. The help team member who read my request responded with the most bizarre and idiotic message - “Thanks for reaching out. I would be happy to assist you today! After reviewing your review records, we determine that you need to enroll as a company and you are enrolled as an individual caregiver. I have closed your individual account for you and you are now able to re-enroll as a company.” I then got a notification that my Care account was completely closed. I am ONE individual person. I have never been, nor given any indication that I am a company. They asked no clarifying questions and simply killed my account. My account with all of my future bookings, my messages, my profile, my reviews. Everything. My work. Gone. My JOB. I emailed 5 days ago and have yet to get any kind of response. Their support is horrendous. I don’t know what I’m supposed to do from this point forward. Use this platform to find work, sure, but do NOT rely on it beyond that. As soon as you book, get off the app. Don’t accept payments over the app. Don’t keep your bookings on the app. Don’t rely on it for communication. They can take your work away from you so easily..Version: 16.6

Slow background check, High crash rate.I’m not sure if there’s a bug or something but first of all when I open up the app it says “Hi Sophia!”. My name is not nor has it ever been Sophia.. Secondly when I try to edit this the app crashes. And thirdly I have had the app for week and submitted what information they needed long ago for my background check. While I understand they tell you it can take longer due to inaccessibility to court documents. BUT I have absolutely zero criminal record. Lol I have never been arrested. I’ve never been charged with anything. So.. there are no documents to access?? I just downloaded Door dash and they were able to complete my background check in less than 25 minutes. Yup, less than 25 minutes. So all in all I’m still interested in the app. It doesn’t hurt to keep it on my phone. But I’m very disappointed with how long it takes to get the ball rolling..Version: 17.5.4

This service needs to support the caregiversUPDATE after response: You claim you’re charging a nominal fee to ensure that you’re continuously providing the best service possible, but you didn’t answer my question. What service are you providing now that we weren’t getting prior to the additional fee? Name it list the exact benefit we’re receiving now that we didn’t have before. I haven’t noticed a single change besides me getting an extra fee. Be honest that fee is to make you more money while ignoring the feedback from caregivers begging you to fix your site and give us actual support. Caregivers are not given an option to review families who hire them, but families can review us? We cannot delete our reviews so we’re always at risk for families (who we haven’t even worked for) using the review system to take revenge and defame us. The app now charges a 10% “service” fee for bookings. Exactly what is this fee supposed to be providing me? What service am I now getting that I wasn’t getting prior to the fee being tacked on? We have to pay for the care check, pay to use the app, and now you want a cut of our pay? For an app that does not even support the caregivers and works entirely for the parents benefit? My advice for all is to use care as the middle man and give families your phone number so you can book outside of care and not pay a ridiculous fee..Version: 20.4

Don’t care about workersSo, I liked care for the most part.. until I got a review from someone that I have never met or talked to. The review stated I was “rude” and “unresponsive” but I don’t know how I can be both rude and unresponsive. I didn’t have my care app for a bit because I took on a full time job, and I didn’t even receive a message from the person that left me a review. The review was a lie, and was 100% unfair. I contact care and they advise I respond to the review instead of them taking it down. I then try to do as advised and the care app isn’t letting me change from “child care” to the housekeeping page, therefore I can’t even do what they advised because it just freezes up. I even tried to delete the app and redownload it with no luck. My point is that someone can leave you a review and it doesn’t even have to be true, which in return hurts your chances of getting jobs. You have to get a background check that you pay for, but yet a single review can hurt your business even if it’s from someone that doesn’t know you, hasn’t worked with, and hasn’t even reached out to you. Honestly care, I won’t be using your app anymore and I advise others to not. Unless you want to work hard for your reputation just to be slandered by a random person on any given day..Version: 21.4.6

Buggy and FeesI’ve been using Care for many many years now. The app has been useful in not having to open the web browser on my phone. That’s about all it’s been useful for. The app is super buggy - request responses either don’t go through, or requests come through duplicated multiple times. The messages tab is also a mess and constantly out of chronological order. I am new to booking through instant requests on the app, and it is beyond disappointing. Care charges care providers a 10% fee on every booking. This essentially nullifies an hour of my time - basically saying that Care does not actually value the time of trusted care providers. Care providers already have to pay for background checks and to have an account. I’m not sure why parents aren’t having to pay this 10% fee. Charging parents would rule out more suspicious accounts as well. Because of these charges I’ve had to raise my rates astronomically just to try and make up the difference. It’s extremely disappointing to see a childcare service take away money from the folks who are there to uphold it’s integrity..Version: 20.6.3

Not a fanI don’t know why people stopped using SitterCity, because it was much better than this. This site is very money hungry. It limits who can talk to you and how much if you are not a premium member, and from what I have read, it does this to parents/people seeking care as well. It ranks you lower in searches as well. If you are a premium member, apparently it’s hard to quit. Furthermore, as a caregiver you are ranked on whether or not you respond to people. But as a caregiver, I have had people go so far as to schedule interviews with me and then completely vanish. I have wasted time waiting around for them to call or show up for nothing. I have also seen people legitimately request to employ people for less than minimum wage with multiple children. Nothing happens to them for wasting my time. This site needs to worry more about the caregivers on it and less about where they’re getting their next dollar from..Version: 10.1

Scam likelyI noticed that I couldn’t get any good jobs without having a membership. That’s fair, I mean the developers need money to live. What’s not fair is ripping off honest people trying to find work. Like the developers mentioned, parents who have a premium account can talk to sitters without the premium membership. I had parents reach out to me this way so I was receiving a couple job offers without the premium membership. I decide to pay the membership, and now nobody is contacting me. Literally nobody, I got more job offers before I paid the membership. I understand the developers can’t control whether parents respond, but this is some really really sketchy stuff going on. Usually, companies pull scams like this and after you pay a small amount they’ll say “ just pay more” “just buy this and your problem will be solved” do you see why I think this is a major scam? Canceled my membership immediately and unless something changes fast, will not be going back. EDIT: I tried that website provided by the developer. There is no option to directly communicate to anyone. Also, the problems keep ringing in, I lost a job because I had this typo on my profile, I I’ve been trying to fix it but it says pending. It’s said pending for 2 months now. Frustrating and would not recommend. SitterSitty is free and I’ve gotten jobs there, so would totally recommend that one..Version: 13.1

CARE IS TERRIBLE!!!I’ve been a nanny and caregiver for years using this app, paying for a subscription thinking it was great. Until the last family I worked for. The husband started flirting with me and put me in a VERY uncomfortable position, and it was obvious that I was uncomfortable. So I pulled the wife aside and told her what had been going on every day when she would leave for work. She assured me she would take care of it and that he would apologize. Long story short, he never apologized and instead she told me don’t come in the following week. Then Sunday night, their niece called me...waking me from my sleep to notify me “it’s not going to work out.” But that’s not what upset me. They contacted Care to make up lies about me because Monday morning, I woke up to an email from Care Support notifying me that my membership is being terminated for violation and there’s nothing I can do about it. I responded to the email and haven’t heard back. I tried to reach out to Care and nobody will reply back to me. It’s a good thing I don’t sue for defamation of character!.Version: 15.9.1

Scammers??!I have used this app to apply to hundreds of positions and have NEVER gotten a response. Even after having been the first person to apply multiple times and being someone with years of childcare experience and a bachelors degree? The app won’t even let me upgrade anymore! It just spins for years, and the site is just as bad saying “we received your request to upgrade” what the heck does that even mean? I’m waiting for approval, which will never come? This app takes people’s money and makes it virtually impossible to find matches. It wants both parties to pay for services and then presents an app with nothing but glitches. I’m starting to believe they don’t even send applications. I get told in an error message to not send my phone number in applications, why? Because they don’t want parents to be able to reach out to me without a premium subscription that I can’t even get back! So an FYI if you don’t pay for this app don’t waste your time applying and trying to give a parent your contact info because they will not get the message!.Version: 12.5

Fake accountsUPDATE: Re: Developer response. As far as the pay range; of course I have the pay range selected for pay above $15 an hour, I am capable of doing a simple search, however, all the lower paying jobs still show up. The filter results feature is a joke. As far as taking safety seriously, I am still getting bogus responses and now I can spot the fake listings. Double verification may help weed out fake accounts. I'm getting more frustrated by the day with these glitches. Please address then and don't just reply with a robot response. I have been on and off this site for years. I am continually getting fake accounts and getting messages from people saying they are no longer a member and to email them directly. These are fake accounts and there are a lot of them. There has to be a better system. I don't believe that these are actual people hacking the system. Something is definitely wrong. I have emailed support numerous times to no avail. This needs to be fixed. Out of every 10 applications 5 are fake. It's not the websites fault for people being cheap but when I put in my pay range for over $15 an hour every job shows up. I don't need to go through 30 job postings that show $10 an hour. It's frustrating..Version: 11.8

Awful experience- I paid for something I never got to useI finally caved and decided to pay for this garbage app in hopes to find a decent job in my college town. Instead, I paid for the membership and used the app that night for 20 minutes and never was able to access my account again. Customer service doesn’t exist at this place, no phone number or email anywhere. I was told that my account was flagged and that they limited my account access( I am unable to get into my account entirely and cannot cancel my subscription) Possible community guidelines violation? I have no idea what possibly could have made my account be flagged except for me having 2 different addresses as I go to school in one state and stay at home during the summer. I tried to file the appeal but it won’t allow me to because I “already have”- even though I have gotten no email or any contact whatsoever regarding my account. I don’t understand how this app has such high ratings when it seems like no one is running it?.Version: 21.5.2

No help whatsoeverIf you have a basic membership you’re screwed!!!! Total crap!!!! I have 22 five star reviews but recently got a negative review - now it’s making my profile look really bad. On the app it shows up but when I go online to the website it won’t show it so therefore I can’t respond to it. Basic members only get FAQ’s for help… oh and basic isn’t free it’s $15 a year. You should be able to at least help with small things for $15 a year.. UPDATE after developer response… seriously.. this isn’t about the fee - it’s about the fact that I pay for it therefore I should get help with both basic or premium! I pay per year to have this account and I should be able to call and get help with your app. My problem is not being able to respond to a review - it’s not even showing up on the app from my side which is why I need help resolving this but because I’m a basic member all I get is “Here’s our FAQ’s” All the other reviews about how glitchy this app is are TRUE and you’re not doing anything about it..Version: 22.4

Great App, Needs workI've found the app to be great for connecting with clients but I'd like to be able to communicate with clients more easily. After an update that came about over a month ago I've noticed that when potential clients are ready to send me their personal number for easier communication it gets blocked out, while this safety feature is great in theory, in practice it is a huge headache as neither I or my clients can see each others numbers when we send them. There is also a recent glitch that came about after the most recent update where my current conversations with families will not load. This is a huge problem because if they attempt to reach out to me to set up a meet or cancel a planned meet up I cannot see their messages as it will not load. I also cannot access details of the existing jobs such as addresses as those are attached to the messages, which again will not load. I have already attempted restarted my phone, fully closing and reopening the app, and deleting then redownloading the app. The reload button is also no help because it doesn't seem to work..Version: 22.4

Dishonest feesMy number one issue is the app is extremely glitchy, and there is no support . They claim to automatically charge you to become an employee on the platform for a background check and support line. This is questionable automatically considering they could gain their money back through the fees. They charge the client for services. after paying this fee, it will prompt you for multiple more fees. You can pay for different standards to be presented to hire to clients. None of which seem very legit or worth a payment. You’re supposedly also paying for support help which is never available. I emailed at least five days ago and never received a reply. I reached out to the customer support number, which I came in contact with a client that I was not sure, was following the terms and conditions, and using the app safely. I have yet to hear back from the platform after a number of days. Pay more fees… today a client is asking for my background check, which was already supposed to be covered in my initial sign up..Version: 21.3

Poor Customer Service and Terrible WebsiteFor a somewhat well known company they have one of the worst customer service and a poorly designed website. I signed up for the service and accidently clicked on the wrong category because it was not clearly stated. There were 2 different and separate pages discussing pricing options. I paid $80 and my main job profile shows that I only do pet care—not child care or odd jobs/errands. I filled out my profile to the fullest and it still shows that it is not completed. I only got one response only because I reached out to them. I have a great deal of job experience with children, pets and other type of jobs as well. I tried to reach customer service to get a refund. But there was no phone number anywhere to be found on the website. I had to search for it on Google. When I called them it took nearly 30 minutes before I was finally able to talk to a live person! Speaking to them was like speaking to a robot on a broken record. I asked to speak with a supervisor and they gave me a case number so we will see what happens.....I will come back on here and report the results..Version: 9.5.2

This app needs improvement.First of all, it won’t let me make any changes to my profile. It either pops up some sort of error message or let’s me change it and then changes it back when I leave the page. Second, I was in the middle of applying for a job and was randomly logged out. When I went to log back in it wasn’t taking my password that I know I used considering I just created the account. When I got into the website and tried to submit a email for help through their contact us tab it wouldn’t submit. I finally found their email and sent them an email so hopefully all will be resolved. Both the app and website need bug fixes and improvements. I never leave reviews but this has really frustrated me and possibly caused me to lose one of the only jobs I was hoping to get. The three stars are because I like how the app is set up and have had success with this app in the past. Hopefully they make these improvements..Version: 16.9

AnnoyedHello and I never wrote a review until now… I don’t like the fact that I am paying for a subscription for parents that only give me a one sentence respond and then not reply anymore. I am someone who is very patient but yet it is very unprofessional when the parents do that. I also find it very rude when the parents read the message but not reply, at least give us a response that you are not interested while making us wait. I have many experience where they do that, reply days later and do the same thing. I find that incredibly rude and unprofessional. I don’t know why I am paying a subscription for that’s to do that. So yeah that’s my own complain. Parents please respect caregivers and at least reply when seeing a message. I understand that you can be super busy but waiting days later to reply to the caregiving to give them hope is unprofessional..Version: 20.7.2

App doesnt even workI am very frustrated with my experience with this app and ive barely had it 24 hours. I was signing up online and i paid the $8.99 membership fee and was taking directly to download the app. I downloaded and as soon as I open it every single time I am given an error message and there is no way around it to actually use what I paid for. I have deleted and redownloaded it at least 10 times and I have restarted my phone several times as well. I looked for any app updates and there is none. I did every single thing they recommended on the website and when that still didn’t work I cant even talk to an actual customer service representative to fix it. I can chat with a robot who cant even answer my questions and prompts me to send an email with my problem. So I do that and put in my email and still nothing. Not even an email letting me know they got it and will let me know soon? I have looked up and down for any customer service contacts and they have zero. Such poor service and thats rich coming from a young adult who knows the ins and outs of technology. I want my money back..Version: 21.9

Strange Nanny app. Not sure.I’m pretty new to this app but it’s pretty strange. First of all, they charge the nanny or caregiver, which no other app or group does. Second, they have an instant job request feature, which I actually just scored a job through so yay. But they charge both nanny and parent a big cut when you get paid through the app. It allows the family to request a one time booking, and if you say yes it makes you wait sometimes forever for actual confirmation. So as far as I know I might be working in two hours because I never heard back one way or the other. It’s ridiculous they don’t make the family confirm one way or the other. And then the app keeps messaging ME to confirm, which I already did. Pretty frustrating. And really bad customer service if you actually want to talk to the company. But yet I seem to have gotten a couple jobs through it. Started out on premium membership for one month which does your background check. Will probably either downgrade or quit soon and use a different service which has better communication and does not charge. Never had issues like this with Sittercity, which I’ve used for 14 years. I’m guessing it’s pretty confusing for the parent also because so many people have very confusing job posts. I’m wondering if half of the ads are even real because everyone has identical wording on their job posts with no specific information..Version: 20.5

Please fix this appThis app has always been problematic in one way or another, but now that a few issues have been fixed, new ones have popped up in their place: First, when you open the caregiver app, most recent messages show for a brief moment, and then they disappear. This has happened repeatedly for months, and I’ve tried everything (deleting/reinstalling, etc.). Second, reviews on the app recently disappeared. At first, I panicked thinking my reviews were gone, but on the desktop version they are intact – however, every time I’ve opened this app for the past several months, I’ve seen an error message indicating that I have no reviews. So weird. I realize that care seekers have a different app, but I’ve heard repeated reports of the scheduling being very buggy on their end (which is something that used to be prevalent on the care providers’ end): several families report to me, when I ask them to confirm their schedule needs, that they had no idea that they had selected the hours that are listed on their profiles..Version: 20.5

Needs work.Being a trans individual it’s been really hard for me to navigate through this app with ease. My experience from getting my profile verified to correctly being able to display my gender has been a nightmare. I have spent the past month trying to figure out why my bio was not a proved time and time again after I had changed it. To then my profile photo not being approved. And having to display on my profile that I identify as female when I truly identify as non-binary being that we are in 2022 you would think that an app would inclusive enough to even have an option that says other for gender. When I reached out to customer service regarding a phone number to call I came to find that they do not have a customer service phone number. Then when I asked about why I was having issues having my account verified they let me know they thought somebody was using my photos to create an account. Which didn’t make sense to me being I put my preferred name as the name that gets displayed to families my legal name that is connected to my account and address and social and all I put in my bio was my name experience and pronouns..Version: 18.5.1

App needs development & forces you to pay anywayI originally used this in college 5+ years ago and it worked well then- no payment needed and could communicate freely with anyone. Now a payment was needed to be able to access applications but besides the app having annoying underdevelopment issues I have not had a single response which is incredibly weird (I have a 5 star rating and applied to 20+ jobs just to test this and no one even responded days later with a polite even “I’m sorry job was filled.” Which is suspicious. Also, multiple pictures were not approved for my profile and I have no idea why (maybe because I was in a bathing suit with my niece? Because my niece was in pictures?). If you apply to a post it will automatically bring you to the top of the listing and does not show what you have applied to in the past. The filters to sift through posts are very limited. I remember this being much more beneficial years ago..Version: 19.6

I get no offers as a manIf you’re a man I don’t recommend this app. I guess there’s some stigma that men who want to work with children are creeps or something, but I just love kids and wanted to find a job doing something enjoyable, making kids happy and being a positive influence on their developing minds. My sister got tons of offers despite having less qualifications than me but I can’t get a single reply to any applications. I have several years of experience working as a counselor for summer camps with kids aged 5-14 as well as a year working with toddlers. I only apply to jobs that I meet the qualifications for, such as being trained in CPR, having my own vehicle, and not smoking. But I just can’t get any offers or replies to applications no matter how much I try to sell myself as a good caregiver in my profile and applications. It really is a shame that people won’t trust a man with their children no matter how genuine and qualified he is..Version: 19.4

Use Rover for PetsI live in a very populated city with plenty of pets and there just aren’t any pet care opportunities on Care. I downloaded Care and Rover at the same time and since then Ive had consistent work through Rover, and not a single booking through Care. There just aren’t work opportunities available. In the extremely rare instance that a potential client reaches out to you first, you aren’t even allowed to ask the client any questions until you accept the booking. That is wild, and I would highly recommend against taking a booking without being able to ask any questions first. They need to be a good fit for you too! As someone who’s used Rover for months, Rover is just so much better as an app and there’s so many more work opportunities. I’d give Care 1 star, but I don’t know if it’s a better app for childcare because I only provide pet care. But if you want to take care of animals I’d highly recommend against using this app! The cost for the mandatory background check is a lot more on Rover, but again, I’ve not had a single job from Care, and I made back the background check fee in one week through Rover..Version: 21.5

The App allows families to write whatever they want about caregivers.I started with this app many years ago and paid them stable monthly fee for my membership till I become a premium member. I have gotten jobs from the website multiple times. Sometimes it works out and I continue my relationship with the families. A lot of times families don’t write you a review. Recently, I met a highly malignant family who abused me, made fun of my English language, the wife was screaming at me and pointed a knife. Highly rude people, I worked only 4 days and told them I would not be coming back. The lady was so ferocious and rageful that she wrote a whole bunch of crap about me in the app which is totally not true, thus damaging my profile and she did it by creating a secondary scam profile. So I called the customer service multiple times reporting the family and asking them to take down that wrong review and guess what? NO The company highly favors families, and even though I have been paying them for so many years to keep my profile, they do NOTHING to help even the premium caregivers..Version: 14.7

Be carefulI have been on this site for a while and I have met some wonderful people however in the last 4 to 6 months I have received texts from men that are requesting ‘company’ ‘companionship ‘ ‘1 needed assistance with bathing. ‘These individuals do not have jobs posted. Their obviously using this as a dating website. I would greatly appreciate Care Now being more cautious & strict of who is able to go into the system and actually have contact with those providing care. I’m older so I’m not as trusting and I’m extremely cautious but there are a lot of young people on here and my fear is that they are going to get into something that they are not expecting. It’s extremely dangerous. I attempted to report these individuals and I always get an error when I am trying to send the report. You need to do better to protect the integrity of your website, company and those your assisting..Version: 18.5.3

Lots of problems with both app and websiteNonstop issues - changes I make to my profile won’t save, or they’ll save for a day and then revert after a while. Changed my photo twice, but it still displays the old one. Sometimes when I open messages they display gobbledygook, all jumbled letters and symbols. This is the second account I set up- the first one had so many glitches it wouldn’t let me past the phone number confirmation page. At least second time around l can get in and look around. Also, very sneaky and low of them to allow you to apply to jobs- but the families can’t message you back unless you upgrade to premium! I wish that was made clearer! I waited a day, wondering why no one was getting back to me. I don’t mind the upgrade, I just wish I knew I needed to do it in order for the service to work. I wish there was a document upload feature, so you could upload a resume, first aid certificate, letters of recommendation, etc. ALSO it’s 2019 - have AT LEAST an “Other/Decline to State” option for Gender!!!! It’s nice to have that right there on the profile so the care seeker knows ahead of time, instead of having to explain it later when you meet a family and find out they’re SUPER NOT COOL with a queer person taking care of their kids. All in all, helpful service, terrible app..Version: 12.9

Limited structure and dependent on subscriptionsI’ve loved Care for awhile now but recently they’ve become pretty inaccessible. Or I’m just now paying attention. The end for me was that I legally changed my name and so the verification process couldn’t go through to create an account. Mind you I already had one account but I was having to create an account because they don’t let you swap between looking for care and looking for employment. Like the two don’t coexist…Well I couldn’t resolve the lack of verification because you can’t access customer service unless you’re a paying member. So what exactly am I supposed to do?? I need to find employment so I ended up going to another site. And one that isn’t trans-avoidant. They only offer identity options of “female” or “male” and state that they’re “looking into how best to offer other options.” It can’t be that difficult because if you go to Sittercity they’ve added options for different gender identities. I suggest you go there if you’re looking for actual care in using a site to gain employment. I certainly am..Version: 20.5

Very glitchy, updates lag & communication with clients is not greatThe app is very very glitchy and does not fully update in real time if you take action on the site. For example, if you accept a job request on the site, it’ll still show on the app that the job has not been accepted Up to 30 minutes later. The section on the app where you can see, active, pending, complete job updates is never updated- it is always blank even when you take action on a job. Also, for instant job bookings, you should be able to message the client to confirm certain details of your job working before you accept. Unfortunately, the process doesn’t allow you to interact at all with the provider unless you decline the request or accept it and then tell them specific caveats. This seems like a very backwards process - it’s essentially forces you to say yes to a job in order to let them know specifics regarding important job information - like your safety for example. For example, I’d prefer to have a phone conversation with a client before accepting an instant booking - I’d like to let client know that that is a prerequisite before accepting the job..Version: 20.9.1

Must pay to get jobsI used to love Care a few years back. I met a family I was with for 5 years through them. After having my son, I took time off to be with him. I am now looking for a job here and it seems nearly impossible! I am constantly bombarded on the app to pay the premium of $25 a month to become a premium member. So annoying because I have no income yet need to pay to get a job!? Basically if you are not a premium member your profile is not seen frequently and have limited communication with certain families and you don’t even learn this until after you apply. You check your messages to see if they’ve seen it or responded and get a message saying “upgrade to allow them to respond.” Are you kidding me?? Also seeing parents ask for 10-12$ and hour for multiple kids is a joke. The parents should also have rules when requesting care. I have had parents contact me, set up interviews and then never respond to me. It would also be helpful to see more specific times and days they would need care. I guess I will continue to try my luck getting a job without being a premium member..Version: 10.7

Glitchiest app I’ve ever usedThis app is horrendous. I just downloaded it and I already want to delete it. For one, I have been trying to set up my profile and it is absolutely impossible. I keep trying to put in my availability for one time jobs, and it won’t save anything that I put in. There’s no “save” or “apply” button so the second I exit out of the calendar, all of those dates I inputted are immediately gone and it says I never put any information in and that I need to. I just did!! I spent 10 mins doing it!! And then I keep getting different notifications, and it won’t let me click on any of them. It shows I’m pressing buttons for different things, and it doesn’t work at all. It frequently freezes and crashes. I also had a friend try to find me on the other app for parents, and my profile is nowhere to be found. I don’t know if I have to wait a certain amount of time for my profile to pop up, but there is no communication from the app stating I have to wait or something. I will probably delete this app and download Sittercity like everyone else has mentioned in the other reviews..Version: 21.6

Needs work + ridiculous new feesThe app is very glitchy. Constantly crashing, delayed notifications, always displaying an “error” message. All of that I was willing to deal with, as I have previously found families to work with, and had used instant bookings. However recently, they have started taking out MAJOR fees from instant bookings. Mind you, that’s PRE tax. They claim this fee is for background checks to “ensure our safety.” I find that very funny because I paid for my own background check. They also claim it’s for a support line, which I have received zero support from, I’m met with an error message every time. I would prefer them to say they are just broke, need money, whatever. Because absolutely nothing has improved, in fact it’s only gotten worse for sitters. I had to cancel a booking because I was not feeling comfortable with it, there are still many fake accounts circulating through the app, and I live in New York City where it is not the safest. After cancelling (mind you I had to cancel probably 10 times because of the error messages), I received a message saying cancelling could affect future bookings. Well then maybe you should actually use the money from your high fees to run real background checks. Get rid of the fake accounts. I have made money off of the app, and found good families to work with so that’s why I am leaving 3 stars. But in the mood to leave one after these stupid fees..Version: 20.5

Treats Caregivers TERRIBLYAfter Care started charging a 10% fee on all bookings for caregivers, I thought it couldn't continue to get worse, but wow did Care prove me wrong. In a single day, I received over 45 spam messages on the caregiver app from an outside nanny employer. I tried to respond to all of them to keep my response rate high, but soon the app glitched and I couldn't respond to any. The messages were coming in faster than I could respond. I reported several of them with the "safety" feature (only to get a response copied straight from the website and no actual help), and I also sent concerned messages to Care's Facebook account (the only real way for caregivers to get ahold of anyone at Care). I've been told multiple times now that the issue is being taken care of by IT and "they are working as fast as possible to resolve the issue," but it's been a MONTH without resolution. So now I'm getting no job requests and no help from Care. Steer clear of this awful company who is only concerned with profits and not with caregiver safety or wellbeing..Version: 21.3

SuggestionsThis app is a good idea but the navigation of it needs work. I found this app actually a few years ago and decided ultimately not to use it. Now that I’m back on it nothing seems to have changed to make the functionality of it easier. Caregivers should be able to leave reviews of families. The filter button should have more options like if I want to only work Monday-Thursdays then I can look at listings with only those days. Instead of scrolling through every single one. Also to filter out CPR certified or college degree. Unfortunately not everyone one has those things. Even transportation. You should be able to choose an option to find listings that don’t require you to have a degree. Positions should tell you whether or not they’ve been filled. Maybe after the start date listed you can send a notification to the employer asking if they have filled the position or are still looking. When you’re looking at potential positions to apply for maybe a favorites tab. Favorite one you think you might want to apply to but you aren’t sure yet. You can scroll through all the listings and narrow down the 8 you think you might choose. You can organize them based on distance, pay, or first choice..Version: 18.5.1

Needs To Be BetterI’m a nanny & have been a paying member for a few years now. I can say that I have found several jobs off of here, but the app needs updating badly ! All of my reviews from families do NOT show, despite me talking to customer care twice. My photos are constantly being deleted for now reason at all.. ones that have BEEN on there & they just randomly delete them. I’ll have notifications that I have a message, pull up the app, and nothing ! Then there’s the times that it shows I have a new notification but there’s nothing there. I have REALLY been fed up with this app lately ! Not showing my ratings can hinder me from getting a job ! The first rep told me that all of ratings showed on the website but just not on the app.. LIE ! The second rep told me they were updating their platform & they would “eventually” show up.. my last rating was left at the beginning of June & it’s still not showing. Not a happy paying member !.Version: 21.5


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