Petco: The Pet Parents Partner App Support

Petco: The Pet Parents Partner App User Reviews

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Petco: The Pet Parents Partner Pros

✓ App is being upgraded in middle of orderNot the first time that this has happened. Also last night of 40percent off any bag of pet food promotion. ( high demand)Many items out of stock or not available at one or other store,just not an easy or intuitive system for look ups, changing to the store that has the majority of desired product etc. Almost too many options of pick ups , delivery, repeat delivery or change repeat delivery or one store to another inventory check. Large amount of time spent looking for something that ultimately would be unavailable. Then the app upgrade put everything on hold. Nice cost incentives to order online but overall driving to a store,choosing the items and then bringing the products to the cashier paying and leaving takes less time!.MeekoluvsmeVersion: 6.1.3

✓ So convenient and helpful during this pandemicI love the Petco App and it has been so convenient for me as someone with an immunodeficiency who is still isolated due to the pandemic. I am still able to make sure my pups have everything they need and get it delivered quickly. Both of our dogs have had surgery in the last few months and I was able to order their special food and get them on diets to help them heal with a simple order. We also foster dogs so this app has been crucial in helping us get much needed supplies for each new foster without my needing to chance exposure. I’m not sure how we would have survived the pandemic without the convenience and quick delivery Petco provides..MdoverpikeVersion: 6.4.0

Petco: The Pet Parents Partner Cons

✗ Items not available through appRegular items that I buy in person every week or two are not available through the app. I did call cust serv to let them know the items (Large SuperWorms by Timberline and live crickets by the dozen) cannot be found. The available 1000 count crickets and worms don’t make sense for a consumer with a single pet. They are staples for reptiles, my chameleon thrives on these worms and crickets. I shop 20-30 times a year for these and have for years. They seems like good candidates to be included considering I have to time my visits to get these before they sell out- there is always demand. So pretty clear, the app has no value if items are not available. Loading complete inventory and specific availability for a particular store is a no-brainer and the minimum standard for a retail app. Across the board from auto supplies to delivery and restaurant apps this is the de facto way to go. So this very regular customer gets no value from the app yet. I will reinstall it again someday to see if items are available in the future..AlexTambascioVersion: 3.5.3

✗ AppPetco app is the worst app I have ever used. It’s the reason we will be cancelling our Vital Care membership because the hassle of trying to order anything or get customer service is not worth the measly savings. No one can surpass Chewy’s selection and customer service. Petco app has horrible listings with threadbare descriptions if any at all. You can’t enlarge the product images. Usually you can’t apply or use your Pals Rewards, or one is missing and you have to call Customer Service (I average 3 calls and 2 hrs between disconnections, waiting on hold and solution-who has this time or patience?). I rarely if ever have to call Chewy and when I do problem is resolved asap. No waiting 40 mins for a rep. The app is a breeze as are returns (not so with Petco). Petco doesn’t listen the COO for the products they sell via their app whereas Chewy does and if it’s not listed you can ask IN APP and expect a reply within a day. Petco app has barely any ratings or reviews for anything. Chewy has tons, and they’re helpful. As are the photos and videos customers can post with their reviews. Petco app takes sometimes 5 minutes to refresh or reload a page. It’s like the days of AOL on this app. Who created your app, Petco? You need to trash it and start over with someone who knows what they’re doing AND understands the needs of “pet parents”..Frankie MDVersion: 7.14.0

Is Petco: The Pet Parents Partner legit?

✅ Yes. Petco: The Pet Parents Partner is 100% legit to us. This conclusion was arrived at by running over 291,356 Petco: The Pet Parents Partner user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Petco: The Pet Parents Partner is 93.6/100.

Is Petco: The Pet Parents Partner safe?

✅ Yes. Petco: The Pet Parents Partner is quiet safe to use. This is based on our NLP analysis of over 291,356 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.7/5. AppSupports Safety Score for Petco: The Pet Parents Partner is 94.1/100.

Should I download Petco: The Pet Parents Partner?

✅ There have been no security reports that makes Petco: The Pet Parents Partner a dangerous app to use on your smartphone right now.