- 93.6LEGITIMACY SCORE
- 94.1SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Petco: The Pet Parents Partner App Complaints & User Negative Comments 2024
Petco: The Pet Parents Partner app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using Petco: The Pet Parents Partner? Can you share your negative thoughts about petco: the pet parents partner?
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Petco: The Pet Parents Partner for Negative User Reviews
✓ Mostly decent appI find that the app is mostly ok with a few exceptions. It is very glitchy a lot of times and freezes a lot , especially when I am trying to save something in my cart for later or removing it or even just trying to review items in my cart(scrolling down)… As mentioned by another reviewer, the ability to filter fave pet foods would be very useful/ helpful/ time-saving. When I first open the app, it is slow to start/ is a white page for a bit, then it’s ok for a while but if you try to do too much, the app can’t keep up(goes very slow and the screen turns white and usually stops and closes the app itself/ crashes/ freezes, sending me to my regular my phone screen) other than the things fore-mentioned, it’s a decent app, it just need some fixes and then it’ll be a great app..Version: 7.7.1
✓ NEEDS WORKThankful there’s an app for Petco but site needs improvement! Many times I click on an item to view & read about only to get a “bad request” page. Which also means I can’t add it to my cart & purchase! It gets VERY frustrating to say the least! It also takes entirely too long to go from page to page, if it’ll even go to the next page! Many, many times it won’t even go to the next page & you find yourself only able to shop from the 1st page! I wish there was an option on the 1st page to click “See all” or “View all” eliminating the need to go from page to page all together. Also, many of your products don’t include measurements within their descriptions... just checkout your Pet Gates. GREAT selection though! Please fix these issues as I’d frequently shop at Petco but with it as it is I’d rather save myself A LOT of time by going with a different company who has a MUCH better website or app. (By the way, I took a screenshot of the “bad request” page to share so you can see exactly what I’m talking about but can’t find a way to attach it with a review.).Version: 4.0.1
✓ Can’t sign in or stay signed in ☹️So this problem has been going on for a while. Specifically when I’m signing in with my Google account (which is the way I sign in usually). It started a few months back where I couldn’t stay signed in, I would have to sign in every time I wanted to use the app or check my auto deliveries. A little annoying but overall the app works great and I like how they carry everything I need. BUT something changed recently and now I can’t sign in at all with my Google account. It continues to try and process the sign in but it never does. I’ve attempted to sign in 4 times this week at different times, I’ve deleted the app and re-downloaded. Nothing seems to fix the issue! I have to use the website, which is a little less UI friendly. I’m a busy person and I don’t waste time on my phone so when I do things I like to click and pay. Please fix this with an update! I love spoiling my pet, he’s been a little more anxious with our move. So I’ve had to try distract him with little more this time around..Version: 7.0.1
✓ Log in errorI was trying to get my free bag of dog food today. The app is so busted that it wouldn’t even register my attempts to log in. I had to completely remove the app from my phone and phones history then reinstall. It still wouldn’t register log in attempts (it would refresh the page when I pressed the button, no incorrect password error or anything) but then it let me bypass by trying to sign in through google which finally flagged the app that I have an account and only then could I log in. This in whole took like 10 minutes in the middle of the store. If the free food coupon was available on the main website it wouldn’t have been a problem. But it’s not. This isn’t the first time I’ve had massive issues with the app. The only reason I know the trick about uninstalling and clearing it from download history is because I’ve had to do it 4-5 times in the past when it would get stuck on the blue “petco” loading screen and the only way to get it to actually load the app was to reinstall from zero..Version: 7.12.2
✓ Ruh-ohI don’t want to say this app is the worst but it’s becoming very useless. If I want to check on my repeat delivery I get the “ruh-oh! Something went wrong” message. Same when I want to look at food, litter or car stickers. With 7 cats we get repeat delivery every two weeks and sometimes we need it more frequently so we change it to “ship now” With the app it’s NOT possible when I can’t even open my orders. If I want to add something to my repeat delivery it gives me an option to add it to one that we have set for every 6 months instead of this that should arrive every two weeks. I don’t know if this is related to the app but our repeat delivery was scheduled for 5/4. Today is 5/10 and the order is “ready to go” and this is not the first time it happened. When we needed a prescription food for one of our cat it was “ready to go” for over a week. After contacting their customer service they replaced the order. This new order never arrived and after contacting them again they said that it’s out of stock. But nowhere in the app we could see that our order is delayed because of this issue. I like Petco’s Pals Reward program and they used to send us a coupon for their birthday but that’s not happening anymore. With 7 cats we do need a reliable pet store and unfortunately Petco is not one of them anymore. Their customer service is good with some very nice employees but I can’t contact them every month about something. If I order something I expect it to be delivered..Version: 6.0.17
✓ Buggy AppThe app constantly has a notification badge on the Home Screen. I cannot figure out why and I’ve deleted the app and downloaded it again. When searching for food it only allows you to use one filter. So, I have to go through all the Royal Canin wet foods before I get to the adult formula I actually want. Sometimes when I’m scrolling through the foods the app will freeze and stop scrolling. Inventory tracking problems too: at least 50% of the time when ordering for in store pickup part of my order is out of stock. This almost always costs me my extra 15% extra for ordering $50+ for in store pickup. Also, I shouldn’t have to “load” rewards to my account. I earned the reward, stop adding this inconvenient and unnecessary extra step. Bottom line: the extra care premium bonuses are nice but the app and store experience negate this..Version: 8.1.3
✓ Having problemsLogging in: 1.unable to log in via Gmail (I am only speaking on Gmail log in via app I have not tried other methods as Gmail is my primary) 2.even when able to log in there is no persistence in data or very short login sessions. Which is very problematic since logging in was a monster to deal with having to go through the first problem and deal with however long it took to get in. Especially when my first choice is Petco, when I have problems I dont just open the browser I open petsmart/chewy after. Logging in through mobile browser does not present same issues. Seems to be with ios App only. Using the mobile browser does have its own issues such as long resource loading times but nothing major that would stop the page from working. I have no issue using thr mobile browser it's just a matter of me having the app and not being able to use as intended..Version: 7.0.1
✓ Very glitchyEvery time I open the app it asks me to add a pet, I’ve added all my pets but it doesn’t recognize that I have when opening up. This is just the start of the problems. When I try to search for something it starts glitching out and the screen flashes in and out of the loading screen rapidly until it finally catches up… for each letter typed.. 85% of the time this causes it to crash, especially if you type too fast. And by too fast I mean more than a letter every 20 seconds. From there if I’m looking at products and I click on one that’s further down in the search results and then go back, I’m bumped back up to the beginning of the search to scroll through everything again, leading back to the loading issue as pages of products load. Once I get fed up of struggling and waiting I try leaving the app and opening it in safari, which opening their website forces the app open and won’t allow you to shop on the website. This has caused me to multiple time switch to Petsmart for certain purchases. The app needs a complete overhaul and until then I’ll be deleting it from my phone..Version: 7.9.1
✓ Better than the website butI added my dog with all of the information on his profile like breed/size, then tried to set up a grooming appointment which requires the same information but the list does not include his breed. It would be nice to be able to upload a copy of his vaccine information. When searching for items for purchase, it would be super helpful to see an out of stock graphic instead of having to click on the item to find out it’s out of stock. It would also be great to see the range of prices if an item has multiple different prices than just the highest price in the search results. It’s too bad that the app does not include Apple Pay as a payment method. I tried to report these things to the app team but the link on the App Store just takes you to the main help page for the website, which does not include app feedback. I made a grooming appointment a few days ago for my short haired small dog in the app. I went into the app today and chose him to make a follow up appointment in a month but the price has increased; I called the groomer and they said that price was for a long-haired dog and expressed frustration with the app. I can create another dog in the app with the same information and it’s the price I paid the other day. I called customer service and after putting me on hold she told me that I could not rely on the prices in the app. 😐.Version: 2.0.0
✓ Good but room for improvementThis makes searching for products and shopping online so easy and convenient. But everything takes so long to load on this app, doesn’t matter what device I use or what WiFi or data service I’m connected to. Also, the app will not reflect my Pals Rewards information. It simultaneously shows my Pals number, but also acts as if I am not signed up for Pals and does not reflect my points or rewards. I have to log on through a web browser to see all this information. I wish there was also an option to select items already in cart for repeat delivery at check out, instead of having to delete the item from the cart and add it back in with that selection. Also, if I want to see in-store availability for a product, it instead just sends me back to the app home page instead of giving me the information I clicked for. Has potential, but still very glitchy and frustrating..Version: 1.5.5
✓ Not a Good User App ExperiencePayPal Integration doesn’t work very well (read: at all), repeat delivery orders with “free shipping” still charge almost $6 for shipping when you check out. These are issues I’ve had multiple times over several months. It is so difficult to checkout that I just give up! You’re losing money with your extremely poor user experience, Petco. Even when I went to put in my credit card, it said the number was wrong (I triple checked and re-entered twice). Also, the inventory doesn’t match the store at all. I purchased a litter box and matching hood for curbside pickup, and the associate tried to give me an XL top for a large box. Luckily I paid attention, and then she informed me that there are no large tops in stock. I could have saved time and just gone to another location. This has happened to me once before about a year ago, and I thought that for sure it would be fixed by now. For such a large company, you need to invest a little more into your development..Version: 3.5.2
✓ App always has bugs.This app always has issues. Slow at loading as well. Every now and then it feels like the app freezes. Now it’s given me an error message when I first open the app. I cannot even click the menu because of the error message. Because if the error message it has frozen the entire app. No button response. Can’t even press “ok” to the error message. When you use the scan barcode option it never works. I have to search it manually myself and most of the time cannot find the product. Another thing I do is put in the sku number but nope doesn’t search up the product either. Not to mention they took away the scheduling appointments for grooming but the option to try to schedule one is still there. So when you click in it freezes the app and gives you a message sorry we don’t do grooming scheduling online anymore. 🫠 overall hate this app..Version: 7.28.1
✓ It’s impressive how bad this app isAnother update: still a horrible app, it tried to ship my order to another state. Just shop in person or use the web browser because the app is useless. Update: the newest update is even worse, I’m trying to place an online order and my total is $430 for one bag of dog food and it took me almost 15 minutes to try to place this order that I am ultimately not going to complete because I’m not taking a chance that I’ll be charged $430 because their app is garbage. Petco is a huge company so to have such a poorly made app is kind of wild. The app constantly crashes and it will freeze every few seconds. Trying to create an order is a huge pain and I usually have to dedicate at least 30 mins to trying to submit my order. I constantly check for updates and yet they never seem to fix anything. When the app is being especially slow and unresponsive, I’ll just give up and place an order elsewhere because it’s truly not worth the hassle. And it’s not my phone because every other app I have works perfectly fine and when using the mobile version of the Petco website I don’t have any issues..Version: 7.20.1
✓ Glitchy & could be moreThe app has some great features I love using, I just wish it wasn’t so glitchy when using filters and checking if your store has availability. That being said I LOVE the ability to map out what animals you currently are taking care of and what services and medicine they need, that being said I wish there was a way to add an account to it say an older petco account and I wish I could sort my aquatic animals into one spot instead of mapping each individual one like each fish each snail each whatever I wish there was a way to put how many you currently have and the enclosure they belong to I wish I could have it organized as an community tank instead of individual animals if that makes sense? With aquatics it’s often times one medication or treatment is safe for one animal but not the others so if there was a way to consolidate my aquatics and use it as a filter that would make this app ten fold better. Other then that the app has some good features like an in hand price check which I assume pulls up the product card to see reviews ect. I just wish the app was a bit better less glitchy and provided more care for animals other then standard animals such as cat and dog. As a pet lover all my pets I feel deserve the same level of care as any of mine both fish and fur. Wish there was a bit more development in that respect. Other then that the app does what it needs to just not as efficient as I would like but it’s ok..Version: 8.1.1
✓ Needs work on iPhone XSI was trying to use the app in hopes that it supported Apple Pay, but quickly went back to the web session I had opened after a couple problems with account creation. The first try I opted to go through the journey that sets up your pet, but it locked up on the breed selection view. It was not obvious how to go back, nothing happened when I selected a breed, and there was no visible continue button. I ended up hard closing the app and starting over. It did not prompt me for this info the second time through and I continued to account creation. When asked for a password, I selected to have my phone use a strong password. This did not work. I’m guessing that the iOS generated passwords don’t pass the Petco password rules; but I’m not certain because there was no messaging to tell me what was wrong. There was a warning Icon, but no textual description of the failure on screen and none when you tapped on the icon. I really wanted this to work, though I still don’t know if it would have supported Apple Pay. Hopefully this gets sorted out soon. I’ll try again sometime in the future. For now, I’ll stick with the web..Version: 4.0.1
✓ Same day delivery didn’t happenedMy puppy was not eating his food & since were in another snow storm I order thru the app because it said SAME DAY DELIVERY. I put dry food and teething bones. I checked on my order to see if I can track it and it said that the dry food was cancelled when I didn’t remove anything. I called the customer service number. And the girl who was speaking to me told me that they didn’t have the dry food and that’s why it was cancelled. I told her then whoever is in charge of putting updates in the app should say on the item that is not available that way the guest that are shopping don’t get upset with the poor information given in the application. She told me the dry food was going to arrive in 5 days. I told her if you had a baby and you was short and there was a snow storm i believe you wouldn’t want to step a foot out to make sure your baby doesn’t get sick but mainly I’m pretty sure that is common sense that your baby has a eating schedule and obviously you have to feed your child. I told her I have a puppy that had to be fed and this app obviously is handled who knows by who in a outdated information they provide isn’t accurate. I already deleted this app and I phoned and text everyone I know not to shop on this site because is just not the best. This application is just NOT THE PLACE WHERE YOU WANT TO SHOP FOR YOUR PET..Version: 6.0.9
✓ Can’t log in…Update 2: Thank you for the timely reply but now I get some kinda box saying your website is offline. So I can’t even log in on your website! I do have a screenshot of the offline box but I can’t even get to customer support. I’m getting worried that my personal info could be jeopardized at this point. I’d like to actually delete my account at this point and not use any part of your rewards program but like I said earlier, I can’t even get to your customer support due to your site being “offline”! SMH… Update: Welp…just tried to log in again and the Unknown Error box popped up again so I couldn’t even log in. Gotta say, you guys need to find a reliable source to fix your app. Never got a chance to log in once since downloading this. So I won’t be using your app at all. Just taking up space at this point. Good luck with your app. Just signed up for the rewards program at my local store and I can’t even log into your app. Not a good start…smh. If this is going to be the case then what’s the use of having this on my phone taking up space. Giving the app a week and if I can’t use it then this app is gone from my phone. Hope you guys read the comments….Version: 6.2.1
✓ Good but WHY ALWAYS so many questionsApp is good but needs work Every time I open the app I am forced to answer the same questions about my pets. It’s annoying and I do t understand why this continues to happen? I’m a vital care subscriber so I have answered these questions many many many times. Petco is a scam for online ordering, not the apps fault, just the greedy corporate way of doing things, let me quickly explain. SoPhresh Litter, purchase in app/online $60 for 30lbs they offer discounts for in store pickup or repeat delivery. Costed me about $50 for in store pickup. While at the store I walked the aisle and found the same exact $60 litter on the shelf listed for $44. Why the $16 difference? Why the $10 discount ($60-$10=$50). If you need to charge people because it costs money to ship, add a shipping cost, don’t change the price of the product online, it feels like a scam… especially for those of us that don’t even have the products shipped, we just pay you more because what someone walked the item across the store floor to the register? Anyway, fix the app so it doesn’t keep asking me the same questions about my pets. Have 1 price for items and charge people for the services separately. If I know it’s costing me $16 more to use the app maybe I’ll just walk in and get the items myself…. Oh wait I do, and you guys only charge me about $4 to do that work, every month… it adds up..Version: 8.0.7
✓ GlitchyThis app is pretty glitchy to say the least. If I have to see “Ruh Roh” one more time, I’m pretty sure I’d chunk my phone. Randomly the app doesn’t allow me to login, however, it works on mobile site. Using same credentials. Rewards loads a dead page that is all white. Nothing happens. If it’s supposed to mean that I have no rewards available, then design an empty state otherwise I assume it’s another glitch. Adding the pet profile at the very beginning stage is not cohesive with the rest of the app. Looks like it was designed in a silo instead of thought through holistically with the rest of the app. What does work one the main shopping experience is smooth and clear for the most part. However, the functionality is pretty basic for a native app and I’d like a reason to use it and not feel like it’s just another mobile web site. But before that can occur, fix the major bugs!.Version: 1.0.19
✓ App won’t workIt’s been a whole week since i updated the app to the recent version and haven’t been able to use it I just updated it again and it still doesn’t allow me to use the app it was working fine before I decided to update it last week when the new update released now every time I open the app it malfunctions it starts up and it shows find products faster and i click on next and it doesn’t go through it literally stuck on that screen no matter how many times I click it it just stuck there I deleted the app and re downloaded it a bunch of times to see if anything would change and nothing I haven’t been able to buy the products that I need since I use the app to see the availability of the products I need from different stores instead of just wasting gas going all over town to see if certain stores have what I need the app made it easier for me to order and go to my selected store close to me making it easy instead of going back and forward to different locations I also have pals rewards I haven’t been able to redeem due to the app not working right.Version: 6.1.2
✓ As bad as the websiteIt’s wild how bad this app is, especially from such a large company. I spent 20 minutes trying to order yesterday before giving up, I have just spent the last 40 minutes trying to order and still I am not been able to place an order. Downloaded the app in hopes that it would be an easier experience than trying to order from the excessively slow and awful website. The app is worse. You can’t even search for “Wholehearted cat food” Petco’s OWN BRAND without getting a bunch of unrelated results. I have searched for specific its with the correct name and still not gotten correct results. After finally finding the corrct items and adding them to my cart, it’s impossible to check out. The app continuously tells me that the item I put in my cart is no longer available in the quantity. I remove the item. I got the same message for another item in my cart. The same thing happens again. I gave up and am not ordering. Petco is actively losing money and customers because their app and website are so awful..Version: 8.1.1
✓ AppPetco app is the worst app I have ever used. It’s the reason we will be cancelling our Vital Care membership because the hassle of trying to order anything or get customer service is not worth the measly savings. No one can surpass Chewy’s selection and customer service. Petco app has horrible listings with threadbare descriptions if any at all. You can’t enlarge the product images. Usually you can’t apply or use your Pals Rewards, or one is missing and you have to call Customer Service (I average 3 calls and 2 hrs between disconnections, waiting on hold and solution-who has this time or patience?). I rarely if ever have to call Chewy and when I do problem is resolved asap. No waiting 40 mins for a rep. The app is a breeze as are returns (not so with Petco). Petco doesn’t listen the COO for the products they sell via their app whereas Chewy does and if it’s not listed you can ask IN APP and expect a reply within a day. Petco app has barely any ratings or reviews for anything. Chewy has tons, and they’re helpful. As are the photos and videos customers can post with their reviews. Petco app takes sometimes 5 minutes to refresh or reload a page. It’s like the days of AOL on this app. Who created your app, Petco? You need to trash it and start over with someone who knows what they’re doing AND understands the needs of “pet parents”..Version: 7.14.0
✓ Pick up process FAILOrdered through app before the holiday season for pickup to avoid wasted boxes. Rcvd email stating I will rcv another email once my order was rdy for pickup. Email for pickup was never rcvd. 5 days later I rcv an order cancellation due to no pick up. I go to market to get my cat food. Meanwhile I chat with Petco Customer Services to replace the order for pick up. Same thing happened again where I never rcv an email signaling me to pick up, and it’s been very busy WFH so it slipped my mind until I get an email for order cancellation. SEPARATE order issue within same time span, I place an order for Delivery because Pick Up was obviously a fail. The app somehow slipped in DoorDash and forced me to tip my delivery guy, whatever, times are tough, I tip beforehand. My entire order, after like 15 texts in one day, came from two separate delivery guys, 1 coming out of a weed baked vehicle, and to top it off, second delivery guy only delivered two out of three items- he left out the 11lb kitty food and just said “well this is all they gave me” when clearly on the handwritten paper, it said 3 items to be delivered. I am appalled. No follow up email or correspondence from Petco ever about the item that was never delivered..Version: 6.0.4
✓ Never had I so much trouble with a company!Today while going over my checking account, I noticed that I was charged twice for a repeat delivery! The 1st order was with the discount plus my rewards, after I had been on the phone with them and finally got it straightened out. The 2nd order however I did NOT order! But somehow the button got pushed and I got charged for another bag of food! This was all on the same day! I called Petco, and told them what happened. The person on the other end told me,”as a one time convenience we’re going to refund your money. Oh btw, you don’t have to return the food to us.” What?! As a one time convenience???? It’s not my fault, it’s yours!!!! This is not the first time I’ve had to call about one thing or another. Come on Petco, you can do better than this! It must be that the person behind the computer, must not have much training or they’re getting pushed through their training or they just don’t care. I mean why should I have to keep calling to get things corrected? I’ve never had to call a company so much as Petco! If this keeps happening, I’m going to cancel my vital care and look for another company that hopefully can do a better service than Petco!.Version: 7.23.3
✓ Can’t Log InApp used to work fine. It might have been a little laggy sometimes but I never had any real issues with it. At some point in September 2022 I could no longer login to the app. I’d get an error when logging in and repeated attempts would trigger a warning that I’d be locked out of the account if I continued to get it wrong. I use a password manager and I’d just copy and paste so I know there weren’t any typing errors. Over the course of the last week I’ve probably had to change my password 5 times. To make matters worse, the mobile website didn’t seem to work for me either for the first few days. The mobile website is working fine now but I still can’t log in to the app so I’ve given up and deleted it for now. Unfortunately, progress towards the pals rewards Nutrition Perk where you get your 8th bag of pet food free can only be tracked via the app, and as far as I can tell, the coupon for the free bag is also only found within the app. I think you still earn credit towards that reward with normal website purchases, but what good is it if the app doesn’t work?.Version: 7.15.7
✓ Major problems with the Spa ClubSigned up for the Spa Club and Petco will not honor the membership and give me 2 stamps for grooming from appts in February 13th, 2022. I have 2 xl dogs that go every month for baths only, still costing $89 per dog which I’m fine paying as I receive excellent service from the grooming staff at the Vancouver, Wa Choklav location and I am trying to save money like anybody and thought the Spa Club would great to have a free bath here and there. Numerous calls to customer service. Very nice staff, but get different answers each time. Told I need to make grooming appts on the app, but there is a software glitch and you cannot book 2 grooming appts back to back. Faxed documents to support my issue multiple time to the Corporate Office and NOBODY responds. Terrible, terrible service. Fix your app or don’t offer the program. I would still appreciate a call or email back. I should be getting 2 credits towards a free bath for the month of February..Version: 7.0.1
✓ This is the worst app I’ve ever used.Petco app is supposed to allow me to earn rewards when I make purchases there. On multiple occasions, the items available for selection at local stores state that they are unavailable for purchase only AFTER I have purchased them, and if I have happened to apply my rewards points, those rewards disappear from my account and are never returned to me. So far, I am owed $30 in rewards points returned to me. Additionally, the app stops working 100% of the time when I am within 25 feet of the store. It works just fine everywhere else I go within a 100 mile radius, but it times out and will not show my online purchases when the sales clerk at the store asks for it. This has happened at 5 different stores. Also, every time I have gone in to the store the sales clerk and managers have been unable to pull up my rewards “Pals” account. On two occasions, the sales clerk has had to call customer service on my behalf, and two other times the manager had to comp me the benefits that are supposed to be automatically applied for grooming. For some strange reason, customer service’s response to this was to assign me two accounts, and that has only made things worse. I hate, Hate, HATE this app..Version: 6.2.5
✓ 😬😬😬I put a rush on my order so I could get my house set up in time for my dog’s adoption. Got an email the next day saying that my stuff would be showing up on Friday. Adoption is on Tuesday. I checked multiple times to make sure I chose next day delivery on the app. Also, the app does not make it very easy to change your items from delivery to in-store pick up. In fact, none of the items I chose to pick up in store actually made it there. Everything went in the box that was being delivered four days late. It took 30 minutes of holding to get on the phone with a person in customer service. I ended up having to re-order everything a second time in order to get it in time for my dog to come home. The person I was on the phone with said she was adding multiple coupons to my account In exchange for the inconvenience, but those haven’t shown up yet. Also, the digital inventory does not match the actual inventory of a store. I was collecting barcodes at my location to create my shopping list, and it would tell me that the item wasn’t available in the store, even though I was looking at that item. In the store. So I can foresee that making pick up orders super inconvenient. Overall, this app has caused me to be pretty stressed out for most of my day. Hasn't been super kind to my bank account today either..Version: 1.4.7
✓ This app is not at all helpful or user friendlyI have been struggling with this Petco app for as long as I have been a member with Petco. First of all they send way to many emails to the point I was feeling bombarded with emails so changed the settings within the app to not have that problem but unless I want 5 emails a day from Petco I will not be notified when the things I buy for my 23year old cat which doesn’t change ever. Not to mention I spend well over $200 a month on an average I will be lucky to see a $5 reward that can’t be applied by the clerk at check out I have to apply it before and honestly spending over $2000 a year at Petco for the last 8 years you would think they would want to keep customers like myself and apply the $5 a month for me at checkout. I do not want to shop online for I like to shop in person not to mention it keeps people employed. If I find another store that has what I buy for my cat I am not going to be a Petco patron unless they give me the simple gift of applying my $5 a month reward for me at the register..Version: 8.0.7
✓ Unimpressed with website and Review options. Doesn’t allow review of submission.To purchase an item it should let me determine if I want bgrvoocgkxfgto “pickup at sore or ship”. Some items provide such options, others don’t. The ones that don’t, ask me to select a local store for pickup, whether I want that selection or not. I select pickup, the site tells me to select a store, item is NOT available at any local store. From there I can neither select “ship” nor purchase the item. WTHeck! I may not be a computer geek; however, I’m comfortable navigating through online purchase websites - ask my husband! From here on I’m unlikely to use Per Co website for the safety of my sanity and to keep my blood pressure stable. Another “gripe” I just found - when writing reviews, I’m not given the option to “review “ my wording/entry prior to submitting this review. Please forgive any unintentional errors. Stay well and safe out there..Version: 7.15.7
✓ Lackluster app, disappointing companyI haven’t been a fan of the Petco app for a long time. There have been several times I put in an order on their tediously slow app that has always run significantly slower than any other app I have used only to be told at the end that the app was “undergoing maintenance” or it would just stall out maddeningly and never go through. Then when going into the store and showing them this due to the usual 25% off (sometimes more, sometimes less) for buying online and picking up in store, the poor cashier would have to tediously go through and discount every item in my $200 orders, which I’m unwilling to do to someone. I continued dealing with all this frustration because I really loved Petco’s supposed ideals about truly feeding our pets what is best. Tonight, I received a notification from the Petco app, and instead of the usual “it looks like you haven’t bought treats in a while” etc etc messages, it was just this big advertisement for Science Diet. This food is one of the worst brands they sell, and I cannot stand that they’re sending out advertisements claiming this brand to be the best. I’m deleting the app and shopping elsewhere from now on; it is clear to me Petco is yet another company that views animal’s health as a great capitalistic gimmick. Very disappointing..Version: 7.4.1
✓ Ruh-Oh!Wow. I’ve been trying to order four of the exact same items for more than 30 minutes now. The app won’t load nor will the website load on Safari, Google or Google Chrome. I just keep seeing Ruh-Oh! I’m so frustrated I’m surprised my phone isn’t lying in pieces on the floor. I can’t even get to my cart because that won’t load. And good luck trying to change your delivery method. That freezes the whole app completely. What was supposed to be an awesome surprise for my dogs is now a full blown headache. Super cool that same day free delivery is out the window now. I don’t have time to drive to another town today so I guess they wait. How do you sell anything online with a garbage app like this? Is this why you have to throw birds away (that are very much alive) into dumpsters like they’re trash for people to come find and then rescue? Cause your app is so terrible no one can make a purchase? Do better Petco. I’d move along but your crappy store is the only place that is currently selling what I need. I won’t be back..Version: 6.0.12
✓ Great in theory, glitches a lot on my phoneI don’t know, but it doesn’t let me access it a lot of times and doesn’t seem very easy to navigate at times. I have to resort to going online and signing into the website because it does weird things where I’ll get stuck on a page with no options to get out (doesn’t go out of page even if I close the app in background and re-open). And here recently, it won’t even let me log in. Keeps giving me an expired session error that says to log back in under the tab, but there’s no tab option for me to click on and it stays on the error screen. And when I click ‘okay’ it simply reloads the error time after time instead of taking me to screen where it has any tabs or options. Annoying for someone wanting the ease of purchasing and scheduling dog grooming appointments directly from the app on their phone to keep everything in the same easy location. For reference, I have Apple iPhone 8 with the latest iOS update..Version: 3.5.4
✓ It’s ok, needs improvementThe app is functional, it does what you need it to do in terms of the basics. I.e.keeping your pets profile, keeping track of food and grooming history, This works! However, upon entering the app it’s not automatically opening up to your acct, I wish that would be automatic instead of having to re-enter information (Yes… I’ve tried “Save my login” it doesn’t work…. Secondly, when ordering medication’s the list of vet clinics is small, it doesn’t even have all of its own Petco locations, which is crazy to think about because it’s the Petco app! I needed to re-order medication’s for my dog and the clinic that she goes to and member at with a monthly subscription is not even listed on the app when it’s a Petco Vetco clinic itself! What?? so I ended up having to put the nearest Vetco clinic, hoping that they might just have a general inquiry record because I can’t even enter the information manually. If it doesn’t populate, there’s not even a manual option? Why not…. Makes no sense to me anyway. Lastly, I do think the app might have a few bugs, sometimes the app just freezes and closes on its own or he just keeps on, spinning and spinning when you get a command or a certain function that you tap on. I restarted the phone and Re-downloaded the app with no improvement. It’s kind of a hit or miss sometimes with Petco :( like I said, it’s functional for the basics..Version: 7.26.6
✓ What in the world?I placed an order for cat food to be delivered every three months. I entered my address, phone number, card number, and everything correct. It even gave me a confirmation email and everything was fine. My card was charged the right amount. A little while later, I realized I needed the cat food every four months instead of three. So I went to change it and the app glitched. A couple hours later I get another outrageous charge on my card so I call customer service. Customer service sounded like they were throwing a party in the background so loud that I couldn’t hear my representative without shouting. Apparently my phone number was a bunch of 1’s, my address was 123 Street, and my email wasn’t listed. We got that sorted out and I was refunded the money for the glitched second order. I got several emails telling me different things on my account were changed. I honestly don’t know if I will be getting my bag of cat food at this point. The surplus of emails confused me. I don’t want to have to call the center again, and I’m pretty disappointed with the app. Next time I’ll try a computer because these developers don’t know what they’re doing. Or I’ll just resort to chewy. Their prices are a little more expensive, but I bet their app actually works..Version: 1.4.5
✓ I’ll pass on this appI'm not quite sure what this app is good for yet. I downloaded it and tried using it, but I fail to find the purpose it. First, I tried scheduling an appointment for dog grooming through this app. Scheduling the appointment went smoothly, albeit not any easier than booking the appointment online. However, when I scheduled an appointment, the app didn't show me any record of the appointment or a confirmation. In fact, under my pet's profile, under Reminders, it still says that Grooming for my dog is Overdue even though it shows my dog's Past Appointment as being today's date. Second (and I have to say I'm pretty peeved about this), there was a punch card with a 20% off coupon available to me under the Services tab and Grooming. But when I went to use this card at Petco for 20% off his grooming appointment, I got the "Ruh-oh! Something went wrong…" message. Gee, thanks for pretending to give me $20 off my dog's haircut only to tell me, "Ruh-oh! Just kidding," when it was time to use it. I recommend having a feature in the app that shows the pet's grooming, vet, and dog training appointments. It would be nice to have all the information in one place. I also recommend having a function in the app that allows customers to add their Pals Rewards card information and coupons (like the punch card) to their Apple Wallet. Adding this information to Wallet would help prevent having to deal with the "Ruh-oh! Something went wrong" message..Version: 6.1.3
✓ Always “Ruh Roh” ErrorThis app worked great for the first few months, but then I randomly started getting the “Ruh Roh” error message at checkout. There was no reason for it. It was the same dog food I always ordered, the store confirmed they had it in stock and nothing was wrong with my form of payment. Purely a system glitch. The reason I finally decided to write a review is because this has been going on now for at least 4-5 months now. I’ve called customer support multiple times and they confirmed it was indeed an system problem (app and website) and that it would be fixed by the time I placed my next order of dog food. But it’s still not fixed. Normally, it would be fine, but I’m unable to use the ‘order online and pickup in store coupon’, which is extremely frustrating. I even triple checked that the dog food I purchase is eligible for the automatically-applied coupon, and they confirmed that it is. An unnecessarily aggravating experience..Version: 6.2.8
✓ InaccessibleI have a visual impairment and am using a screen reading software to access this app. It has taken me 2 days to place an order for my dog’s food. I’m not a fan of this app update. In the curve side pickup form fields, there’s a place where I have to describe what car I’ll be in, my screen reader couldn’t access them at all and they are required to place my order. After an hour of trying, I had to ask to ask my roommate to help me fill them. I’ve been using this app to order my service dog’s food for 11 years and it’s had barely accessible to place orders and book her grooming appointments. Now its not. Even no, writing this review, this form keeps losing focus. You can do better. I love your company but can’t stand using your app. PLEASE make your app completely accessible to blind customers with screen readers as other retailers do. I want my orders to take 5 min to place instead of hours..Version: 7.29.1
✓ InconsistencyThere’s seems to be an issue with your app. For one, it doesn’t track your bags of food order if you shop in store. I give my number and it will show up in the app that I purchased it, but it won’t track it. I’d have to order through the app for pickup and it will count it there. Doesn’t make any sense. Why even give my pals rewards number to the cashier. Second, how am I unable to change my name in the app, but I can change my address, phone number, email address. Doesn’t make any sense. I checked my account, and someone else’s name was there that is no one I knew. I called customer service to change it, and they changed it for me. Saw the changes in the app. Now, a couple days later, the name on my account is back to the false name. Why? Once again I called customer service and the representative changed only my first name. Said he submitted a ticket to IT for them to change my last name. Lastly, gives a way to remove certain perk unlocks. My dog came microchipped already but I’ll never be able to fulfill that because Petco didn’t microchip them. Makes it unfair for us to complete it. I’ve also been stuck on 75% of profile complete. I’ve gone up and down and around all over the app to see what did I miss. Everything it filled. Picture is uploaded. If I tap on it, nothing. Doesn’t take me to unfinished items to complete my so called unfinished profile. Improve my app experience Petco..Version: 6.2.12
✓ Worst place to buy thingsI have a chameleon for about maybe 4 months now. I need food for him every 2-3 weeks so the last three times that i needed food for him, i ordered from Petco. Each time that I have received the crickets, about 30% of the crickets were dead. Each time, i’ve just been making excuses to myself for them like “well maybe it isn’t their fault because not all crickets would survive the journey.” AND check this, they MAKE me pay an extra 8.99 for NEXT DAY DELIVERY and i end up getting it the very next week after i ordered them. On Sunday, I ordered more crickets and I also got hornworms as a little treat for my chameleon and paid the extra 8.99 for next day delivery. Today is Wednesday and i still have yet to receive them, get some type of tracking number, or some type of notification telling me where my stuff is. I called Petco and asked where my stuff was and they said that it was nothing that they could do because it was from a third party. Never again will i order anything from petco. Worst company ever..Version: 6.0.6
✓ Items not available through appRegular items that I buy in person every week or two are not available through the app. I did call cust serv to let them know the items (Large SuperWorms by Timberline and live crickets by the dozen) cannot be found. The available 1000 count crickets and worms don’t make sense for a consumer with a single pet. They are staples for reptiles, my chameleon thrives on these worms and crickets. I shop 20-30 times a year for these and have for years. They seems like good candidates to be included considering I have to time my visits to get these before they sell out- there is always demand. So pretty clear, the app has no value if items are not available. Loading complete inventory and specific availability for a particular store is a no-brainer and the minimum standard for a retail app. Across the board from auto supplies to delivery and restaurant apps this is the de facto way to go. So this very regular customer gets no value from the app yet. I will reinstall it again someday to see if items are available in the future..Version: 3.5.3
✓ Can’t make grooming appointment for my dog (i have vital care plus)Used to love the app now it’s an app of frustration. Context: have 2 dogs, 1 is 17 years old the other is 6. They couldn’t take my 17 yo. Fine. I have a store that has a gr8 senior dog program. After, this episode I have been unable to schedule GR appt for my 6 yo dog. When I do, they ask if she is 17 years old. I assure them she is only 6. Then make the appt. I have had to take her to PetSmart for her grooming a few times out of app convenience. But I have VC+. So I should be saving $$ on my dogs grooming needs. I heard that groomers can check mark a client so they are unable to schedule appt online. I have never tried to sneak my senior dog into be groomed. You need to take care of this STAT. I have reached out to customer service and nothing has been resolved. I am close to cancelling VC+, subscriptions and cancelling Petco from my life. FIX THIS! Side note: I tip well. I am respectful to your Petco employees so the disrespect I am experiencing is upsetting. If you are happy to lose my business, let me know. I will go to PETSMART..Version: 7.15.4
✓ App is okay, perks are okayI was informed of the app by an employee basically telling me to download the app to start earning rewards since I was buying so much food. So I download, have the store scan my app, what they didn’t tell me what you have to “unlock” the reward by pushing a button that says unlock. So if you were buying things before they don’t count because the reward was locked even though I didn’t have to do anything to unlock it but push the button. Seems like a shady way to get app downloads without having to give out coupons. That and the fact that even if you buy 2 bags of full-size dog food in 1 purchase it only counts as 1 bag of food. So you have to split those bags of food purchases up. Once again a very shady practice. Not sure if I will switch from petsmart to petco for regular food purchases. I really do not like shady practices and this seems pretty shady. With Petsmart I get coupons almost every checkout without having to get their app and jump through hoops to earn points..Version: 7.29.1
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