4.7
4.72839 star

Total 6 Positive Reviews

Petco: The Pet Parents Partner App User Positive Comments 2024

Petco: The Pet Parents Partner app received 6 positive comments and reviews by users. Can you share your positive thoughts about petco: the pet parents partner?

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Petco: The Pet Parents Partner for Positive User Reviews

Some SuggestionsHappy to see this app continuing to evolve. I still think creating the pet family isn’t user friendly. When I select the grooming service, the drop down menu prompts me to select my dog. One of my dog’s name appears twice and there’s no option to edit/delete. It doesn’t seem tied into the dog/cat family feature (although it seems that it should). Ability to make an appointment for multiple pets in one session would be ideal rather than getting a message that states I have to call the local store to book an appointment for multiple pets. Ability to select more grooming options like just nail trim and buffer. Currently the app requires the user to also get a bath. One can call the store (or just walk in) for a nail trim but that option as a stand alone service doesn’t exist in the app. Also would like to see improved filter capabilities. User should be able to select a category and then filter further to see items in that category available at a user-defined store/location. As it works now, the user can select to filter by availability and choose “in store” and that seems to be an option of “generally being available in Petco stores” because I found that it would show it was not available at my local store even though I filtered to in store via the availability filter..Version: 3.3.5

Rewards/BOPUS/REWARDS CARDAs an employee the app is amazing to use to find products easily online for my customers! There needs to be an option for BUY ONLINE PICK UP INSTORE on the app. It is very important to help our customers to find the products available at another store if not available at the current location they are in. PALS REWARDS: on the app it now only gives you the option to load only which sometimes does not work. Under the pals rewards column it needs to give you a “load” or “barcode” option so you can show the barcode of the reward on your phone. This option will make check out experience better and easier for customers. The app needs to have an option to add the rewards card into Apple Wallet. Petco stores do not give out physical reward cards anymore and this will help customers at checkout when it is on their mobile device..Version: 1.1.6

Petco does some things right - could use improvementThe app is much better these days - it does not freeze up or refuse to make changes to my account - something that would happen frequently in versions of old, causing me to have to visit the desktop website. 2 things would vastly improve my experience and guarantee you more sales. 1. Under orders or “buy again” - merge these categories. Buy again doesn’t list repeat delivery items, even the ones I’ve stopped, and the orders tab lists a bunch of text info - I don’t want to click into every order to find what I bought in the past. Make it easier to find what I want and I will spend money. Waste my time and I’m going elsewhere. 2. Improve your search function. Apps and website live and die by this. If I search cat food, don’t show me results for dog food. Again, if you want me to spend money, get me what I am looking for quickly in front of my eyes, otherwise I will get discouraged and go somewhere else..Version: 7.11.6

App is being upgraded in middle of orderNot the first time that this has happened. Also last night of 40percent off any bag of pet food promotion. ( high demand)Many items out of stock or not available at one or other store,just not an easy or intuitive system for look ups, changing to the store that has the majority of desired product etc. Almost too many options of pick ups , delivery, repeat delivery or change repeat delivery or one store to another inventory check. Large amount of time spent looking for something that ultimately would be unavailable. Then the app upgrade put everything on hold. Nice cost incentives to order online but overall driving to a store,choosing the items and then bringing the products to the cashier paying and leaving takes less time!.Version: 6.1.3

App is good for mostThere’s certain things I find difficult about your app and others that are relatively easy. It’s hard to separate them but I would really like to eliminate pet foods in the filter as opposed to having to choose 1000 different options or possibly swipe left or right to eliminate individual choices because while my cat likes a certain brand of food he doesn’t like some of its options and I wish that Petco learned that about my cat and offered me only the flavors he cares about or the brands that I prefer and not try to push me towards everything in the store. On the grooming side I wish that for certain small appointments you simply say that the store Hass to be contacted because it’s usually that you hunt around for 20 minutes and then finally conclude that must be what the issue is. I also think your ad on services are insanely expensive so while you think that you’re going to spend $30 on a service you realize that’s just the add-on portion. I’d rather pick the particular things that my dog needs done and then if I compile enough of the list maybe you give me some sort of volume discount but I’d like to tailor that way more than just picking a package (buy two more services today and get a 20% discount type thing, or congratulations! You get one free service today! Pick between…...Version: 6.1.4

So convenient and helpful during this pandemicI love the Petco App and it has been so convenient for me as someone with an immunodeficiency who is still isolated due to the pandemic. I am still able to make sure my pups have everything they need and get it delivered quickly. Both of our dogs have had surgery in the last few months and I was able to order their special food and get them on diets to help them heal with a simple order. We also foster dogs so this app has been crucial in helping us get much needed supplies for each new foster without my needing to chance exposure. I’m not sure how we would have survived the pandemic without the convenience and quick delivery Petco provides..Version: 6.4.0


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