KuCoin- Buy Bitcoin & Crypto App Negative ReviewsKucoin Technology Co.,Ltd.

KuCoin- Buy Bitcoin & Crypto Negative Reviews

4.6
4.65622 star

Total 122 Negative Reviews

KuCoin- Buy Bitcoin & Crypto App Complaints & User Negative Comments 2024

KuCoin- Buy Bitcoin & Crypto app received 122 complaints, negative comments and reviews by users. Have you ever had a bad experience using KuCoin- Buy Bitcoin & Crypto? Can you share your negative thoughts about kucoin- buy bitcoin & crypto?

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KuCoin- Buy Bitcoin & Crypto for Negative User Reviews

Scam faulty applicationKuCoin application is faulty their perpetual contracts stop loss auto funding margin doesn’t work ! In many cases others reported unable to close contract and take profits. KuCoin not paying rewards waiting when this scam exchange will bankrupt !.Version: 3.70.0

PaymentHi 2 months ago I converted usdt to cad. It’s almost 1000 dollars. I think i waste my money by this app. I was a beginner.I worked in the factory for 2 and half weeks to get this money. I thought i will invest this money for my future but they did this thing to me. I feel so sad. Every time I message them they say the case is under process. From 2 months my case is still in the process. They are making me fool from 2 monthes. Their customer service is very bad. Every time they says be patient. If you are thinking about to use this app I do not recommend. Please guys do not use this app. You guys will find alots of opportunities but don’t use this app..Version: 3.103.0

App needs some workI’m in the process of regaining access to my account and the app is making it near impossible. After trying three different web browsers to verify my identity, the support agent pointed me towards the app. But the app proved to be lacking. On an iPad, the login screen didn’t scale properly and was partially cut off. While it fit the screen on my iPhone, it wasn’t taking me down the same pathway that it took the support agent, and thus, my issue was not able to be resolved. I can’t even speak to the purchase experience. Hopefully it’s better than their security and verification progress..Version: 3.12.0

Last few versions buggyI hadn’t updated in months and decided to do so yesterday. Since then a lot of the data doesn’t load or update within the app. I need to close/reopen it many times. Also can’t sort my favourites by volume, had to click around many times on other sort options then it finally worked (I think). I’d you app works fine, don’t ever update. Lesson learnt.Version: 3.43.1

No idea how they are still in businessOut of date security, unable to do anything in a timely way in this app. Useless..Version: 3.84.0

Worst support in the world!!You can wait months for an answer, I don’t recommend it!!.Version: 3.98.1

Cannot see the graphI’ve been using Kucoin for a while but from last 15 days, I’ve been getting issues with opening up the graph. Updated it twice. Still not working. Tired of this..Version: 3.31.0

No trusted applicationNo trust in Kucoin I lost my money for theft.Version: 3.58.1

Good but not greatThis app/platform all around is pretty amazing and by far the most advanced of its kind. BUT there has been numerous situations including the most recent leading me to leave a negative review. KuCoin buy/sell/market orders will sometimes not complete or go through. This requires you to refresh the app, wasting time in between your trades. What is the point of trading on an app where I have to refresh one to several times before I can make my trade. Lost thousands from this issue I am describing, and each time it pushes me closer towards finding an alternative exchange that doesn’t require manual refreshing while trading positions. There are lots of bots and manipulation within this app, and I’m growing more weary of it by the day. Closer and closer to becoming a rigged casino game rather than a decentralized crypto exchange..Version: 3.47.1

HorrendousOne of the worst exchanges out there, terrible UI, terrible trading interfaces. If you want to settle for less go to Kucoin. Feels like it was spun up in a garage..Version: 3.58.0

VerificationI still haven’t been verified after 4 days despite submitting the necessary documents.Version: 3.97.0

Slow and busy interfaceConstantly freezing and requires a reset of the app. Too much happening on screen, very busy and hard to see what is happening. It’s an app, not a desktop program, it should be designed as such.Version: 3.56.1

Good except for notificationsGood app for crypto on the go. The longer I use it the more unread notifications it shows despite clearing them in the app..Version: 3.52.2

Glad I read reviews here & elsewhereDownloaded today (Sun 11th April), first impressions are very buggy/glitchy, often buttons tapped don’t seem to respond. More importantly are the numerous reports of difficulties with withdrawals. Somehow I get the feeling many of those reviews on Trustpilot and on here are genuine. I don’t trust this firm yet. Will wait for a while to see if customers are reasonably happy. I only wanted one coin not available elsewhere yet. I’ll happily forget it for now. App deleted..Version: 3.31.0

Terrible support. Tried very hard and didn’t want to leave.I signed up and all seemed okay. I was cruising along buying this and that. Used the same funding account every time to load USDT. (Speaking of USDT when I was referred as a new user, I tried to get the sign up bonus but their wording is/was purposely confusing. I say purposely because I pointed out the grammatical errors and they just ignored me) Anyway… yeah at first I was having to pay exorbitant fees to load USDT via 3rd party, then they finally verified me and it was 1.02 which was nice. Then, out of the blue, I go to load $200 via same payment source as before, at same internet IP I always use, and it says “for your safety your trade has been canceled”. I ask support and they say try a new bank card. Grrr. Went to my bank and got a new card. And voila!! It still does the same thing. And here I am 2 weeks and several closed tickets later. I’ve transferred most of my assets over to my Ledger for the time being. Proceed with caution and make sure you have an exit strategy. I was worried they would freeze my funds “for my safety”. Best of luck!.Version: 3.49.0

Landscape Support for iPadsWould love to use this app on my iPad but its locked to Portrait mode and basically just an enlarged iPhone app. would love native iPad support to be added, but none the less it’s a great app.Version: 3.56.0

Another one that will make you LOSEAnother one that cant handle the user load when theres market movement. Stay far away if you want to withdrawal or deposit or trade or even see your balance IN A BEAR MARKET when theres market volatility. And what will you do in a bear market? Be screwed by this VASTLY under powered exchange. Its 2024, what a joke, considering their ludicrous with-drawl fees. Im out..Version: 3.98.1

AvoidThey make incredibly difficult to get your money back out once it’s in their accounts. I still can’t get it out and it says because it’s below the minimum amount - so money is stuck in there. Avoid and use another exchange! Also the charge to withdraw your btc is currently 0.005 btc - at current rates that’s £18!!!!! Just to withdraw - this is extortionate!!!!.Version: 3.38.0

ScamGot through all sorts of verification to open account. Got through all sorts of verification to login. Send Floki to KuCoin. Add a withdrawal method, barred from withdrawing for 24 hours. Go to withdraw. Withdrawal in your region coming soon (or words to that effect). Go to turn GBP into BTC with the intention of sending money to Binance to withdraw. Many options not compatible and one that is has extortionate fee. Avoid, avoid avoid..Version: 3.79.0

Logged OutConstantly logged out. Have to log in every single time I open the app. Same as the website, you can click keep me logged in for 30 days and it makes you log in again. Will be transferring everything to another exchange.Version: 3.44.1

Customer service is the worstNobody in customer service knows what they are doing. They try to play games with you when you are asking for help. I have tried to get help many times but each time they kept giving me a run around and finally said I should figure it out myself. So pathetic and I would not recommend Kucoin..Version: 3.38.0

Bad customer service and non functional appAre usually use Bybit but I decided to start using KuCoin seem like a better app in trading platform so I went ahead and deposited money and started using some bots problem is the one bought you can only use on the mobile app so for some odd reason it worked on the mobile app so after I set everything up everything was working fine and then a day later I go to check and it will not let me get into the bot won’t let me send feedback Customer Service is almost non-supportive and they keep telling me to update to newer version 3.49.1 but there’s inly 3.49.0 in AppStore there is now 3.50.0 which still has done nothing to solve the problem they also said turn off your phone and reinstall app which I did and check vpn. I did everything they said to do and it still does not work I still can’t check my bot keeps saying timed out . I can’t even send feedback won’t let me and customer service takes forever. Good thing I didn’t transfer 100k over and put in to mobile bot. Wish someone would help. I liked the app at first but now not so much.Version: 3.50.0

Needs improvement.I want to be able to have multiple coins across the top of chart as my watch list so I don’t have to keep typing in what coin to look for. So hard to do this when your looking for a trade set up because you can’t have multiple coins set next to each other ready to go. Also you can’t watch a coin and wait for a set up because you can only have one up at a time..Version: 3.40.0

Stole my moneyI have been using kucoin for 2 years now and over the last year I’ve been unable to withdraw funds from my account. After countless attempts to work with kucoin they have jumping through hoops and submitting an unbelievable amount of information just to still not Un suspend my account after proving who I am and following every possible plan of action. Very disappointing and unsatisfactory experience especially considering the large financial loss I’m suffering from being unable to access my money. DO NOT DOWNLOAD!.Version: 3.81.0

Unwanted ads & clipboard copyingClipboard copying - please get rid of this. Ads on startup - slow down loading of app & unnecessary as speed to access trading is much more important..Version: 3.34.0

Cannot exit guideFor the last two days, guide messages have started to appear. The message regarding cross margin trading is too big for my screen (Iphone 12 mini) and I therefore cannot click out of it. I have to restart the app and also cannot use margin trading.Version: 3.48.2

Cannot withdraw funds from KuCoin.I have a 2 tickets open. Both different priorities. One of them is a $2,200 USDT withdrawal to TrustWallet. It has been “processing” for more than two weeks with no TrxHsh so it hasn’t even hit the Erc20 network. It’s stuck on KuKoin’s side and they won’t even cancel the transaction to keep the money in house. This is a shame. I will not be doing any more business with KuCoin and I will be telling everyone I meet who is in Crypto not to use it. If they even just stopped the outgoing transaction and kept it in house I would be happy, but the two representatives, via email, have said they cannot..Version: 3.50.1

Terrible customer serviceI’ve tried several crypto trading platforms and I have a lot to praise KuCoin for but it’s overshadowed by the lack of customer support I’ve experienced. I am new to the app and wasn’t aware that you need a “trading password” to invest in anything. I have no idea what this trading password is (i never made one) and when I ask them to reset it, they don’t accept the photos and information that they require to verify my account. They continue to tell me the reset attempt failed and then ask me to resubmit the info. Beyond frustrated. The trade I wanted to make is already up 50% and days later no one has reached out to provide a solution to the issue. I really hope they revamp their systems soon because they will continue to lose valuable customers..Version: 3.30.0

ScamFor such a huge customer base app, why are therr only 67 reviews?,,, smells fishy AF They are scammers , they slowly take away your money few dollars at a time Everytime you buy and sell or leverage trade money disappear, so stupid garbage app.Version: 3.39.0

A week and still not verified - terrible customer serviceA week later, still pending in unverified status. I’ve tried their online chat - just went in circles with a chat bot as there are options in the chat menu to get help with verification issues. Sent an email and the response was useless - they said “please check the existing benefits in your account”. I’m failing to see a single benefit here..Version: 3.98.1

Customers should report them to PoliceCustomers need to report these scammers to local authorities for taking confidential information: photos, IDs , bank details.. they dont respect their clients.... Really they provide Horrible service providers...Version: 3.37.0

Fraud companyDeducted money from my account got no crypto not anything, tried contact customer service once you put the issue they dissapear. One of the worst trading platform..Version: 3.32.0

Not for beginnersI have been trading for 9 months on other platforms and I cannot even work out how to close a winning trade. NEXT !.Version: 3.95.2

Maintenance scamWriting my first ever review to complain about the terrible service by KuCoin. On 2nd Nov 22 they went under maintenance with no warning leaving anyone in trading positions locked out. I will never use this app again, luckily I only had small positions open others without stop loss orders will have been liquidated. If you want reliability do not use this exchange!.Version: 3.70.0

DO NOT USE KUCOIN!!WARNING!! Do not use KuCoin! The app is unstable and crashes regularly. When this happens you will be unable to access your trades, and cannot buy and sell. This has led me to lose money several times. KuCoin has terrible customer service, and do not care about their customers! The last two times their app crashed, they refused to acknowledge the issue the first time as I did not have “a screenshot as proof”, (I still have no idea how someone is supposed to have a screenshot of an app crash???). And the most recent time the app crashed they acknowledged that it was their fault, which had stopped me being able to access my trades and sell my positions, but only offered 15% reimbursement for my loss with the caveat that I do not sue. This required me writing to them several times, and threatening legal action. I have used most crypto exchanges, and KuCoin is by far one of the worst, if not the worst. I would even go so far as too call their business practices questionable….Version: 3.65.0

Very poor serviceI just downloaded KuCoin and got my identity verified. I tried to buy some, but only a blank screen comes up. No customer support, no trouble shooting, no FAQs I am quite new to crypto and this was a terrible experience to start with. Hope KuCoin will help its customers some day.Version: 3.81.0

Misleading and high feesCustomer service is very bad and lies to me about rewards that I never received. Advertise promotion to new users for 100% fixed deposit after 7 days and I did not get anything and when reported, they said it is in my margin but when check again still nothing. System of customer service is very poor and once you leave the chat , you lose everything and have to restart again and explain the same thing over and over again and in the end, I can’t be bothered wasting time like this. I withdraw my money and the fee is very high compared to other wallets and crypto apps. Not recommend as there are better out there with better service and cheaper fees and reliable customer service..Version: 3.67.2

AccountThey close my account and I lost money and I cannot download the Kucoin account again It is only scam apps.Version: 3.51.1

KCC networkNever use their KCC network to withdraw you founds they will disappear to nowhere! Use most reliable networks.Version: 3.102.0

Unintuitive, difficult to useI manage my passwords in a password Mgr so I don’t forget them but couldn’t get back into KuCoin nor perform a password reset. Really did not find interface clear or helpful. Very hard to use..Version: 3.34.0

UpdateUpdate app like Binance App future use bit harder.Version: 3.55.0

New update has broken spot trade iPhone 8 PlusAfter the update, on the “trade” screen and crypto pair where you select the pair has moved (you now need to click right in the left corner to change the pair. This is really frustrating, please revert to the old behavior where clicking on the currency pair opens the selection..Version: 3.58.0

Major ScamIf you value your hard earned money, as well as your mental health and well being, stay away from Kucoin. I tried to buy a token that was newly listed on the app which had a starting price of 10 cents and when I purchased it, it filled at $5400 per coin. Absolutely ridiculous. When I sold, the price was back to 13 cents. All my money gone. I tried to reach out to customer support and after trying for weeks, all they could say was that crypto currencies are based on luck and I was merely dealt a bad hand. In all my years, that had to be the worst customer care service I had ever received. if I could rate the app zero stars, I would..Version: 3.41.2

Terrible exchangeVery laggy, I’ve lost a lot of money do to inaccuracy.Version: 3.102.0

Horrible scam companyI have been holding my long position for over a year by adding margin. Today I got liquidated because KuCoin for the 3 time this week has ensured to lock us from adding more margin by making sure that crypto contracts are under maintenance as crypto crashes which further exacerbates the crash since they hold all our crypto and also lock us out from adding more margin to ensure we don’t get liquidated. I will make a tiktok and expose you and your company as you have done this several times this week alone and through the years. Good luck this is completely fraudulent and just because you’re in China doesn’t mean you are untouchable..Version: 3.70.0

Data mining?Every time i open this app it automatically pastes whatever i have in the clipboard. Because of handoff it could also be anything i copied from my mac. This feels like a privacy violation and can be prone to abuse (eg password mining etc)..Version: 3.27.0

Support team sucks and They never reply to the emails. Please do not use this appI suggest you guys stop using this app. I really liked this app before but they have garbage customer service and support. My money has been stuck for so long they haven’t done anything about it or even reply to my email. They are stealing money from people and it sucks so guys please do not use this app. I really thought it was good until I had some issues about my coins n money. They don’t even care about people. So stop using this app..Version: 3.33.0

Absolute thievesI’m finally in contact with a group of investors to help bring to light the unethical practices of KuCoin. As an avid trader, I was excited and eager to utilize KuCoin due to their wide array of token offerings and an involved CEO. However, after a few questionable losses, I began having my suspicions about them. Low and behold, they’ve failed to address major “flaws” and are greatly profiting by liquidations. Customer service only responds with generic emails as though I’m an inexperienced trader. However, this is completely the opposite of such. I’m well aware of how this should work on an ethical platform. There’s plenty of articles finally exposing exactly how and what they are doing and can be found on Reddit in the subreddit labeled “Cryptocurrency.” Do NOT leave your money with these thieves..Version: 3.47.1

Dated UI, Poor performing API, WILL NOT EXECUTE MANUAL CLOSES.KuMex is feels years behind other exchanges, like other new exchanges, in terms of UI and API. The Stop Losses and Take Profits can’t be set on mobile when making an order. Stop Losses will randomly disappear (they claim it’s from modified a Stop Loss.. then why did the new stop loss disappear as well?). The biggest issue with their service is the manual close on KuMex. If you attempt a market close under critical conditions if a stop loss isn’t met or “changed” the market close MAY not work in order to sever losses and avoid a liquidation. This market is dangerous and any violent movement, like on 3/13, that causes issues with the exchange can cause the UI market close to not execute. You run a very strong risk of losing serious money from this..Version: 3.9.1

Horrible service. Avoid if you can.They held on to my money, failed to communicate why, sent me some form to fill out and would not release my funds even after I had asked repeatedly..Version: 3.81.0

Crappy UICrappy UI, crappy service, too few coins covered. Tons of unwanted ads and spam, not much good to say!.Version: 3.28.0

App Crashes and support is slow to respondThe app is unable to support peak demands and lags during market crashes. They also claim that their rewards take 7-14 days to process withdrawals, and yet I’m still waiting after 3 weeks..Version: 3.45.0

Too complicated and isn’t letting me buy anythingWon’t even let me buy anything.Version: 3.46.0

WORST TRADING PLATFORM ~ HIGH FEE / BUGGYIn all my time of trading crypto, KuCoin would have to be one of the worst platforms I have used to date. I had an open long position that I could not take profits on due to a bug in their system. KuCoin customer support response was we are working on it please check back later… I went from wanting to take profit to taking a loss.. The platform is slow and response times are a couple of seconds… fees are on there high end compared to their competitors. Customer service is unprofessional and unhelpful, platform is buggy and lost me money.. Do not recommend this app!!.Version: 3.67.2

WorthlessThis app crashes at the WORST times! Whenever there is anything extreme happening in the market it won’t let you trade! I’ve lost SO MUCH MONEY because it would not let me make any trades! I can’t believe that they are even allowed to operate only when it works for them.Version: 3.39.0

No cross marginI absolutely hate no cross margin, leverage is a tool, let me use leverage how I want..Version: 3.101.0

SCAM — Stole over $12k from mePlease stay away from this scam because they will steal your money and there’s nothing you can do about it when they do. I got this app so I could trade XRP since most exchanges have suspended it. I had over $12k worth of XRP and was going to trade on margin. When I was in the process of trading, the app crashed and when I opened it back up, my account had a value of $0. All of my XRP that I had been saving for over a year had evaporated in thin air and I still don’t have an answer for what happened. All I know is that I had my XRP, then their faulty app crashed and I lost everything in my account. There’s nothing I can do to get back what was stolen from me but hopefully, I can help others by warning them to prevent them from having everything stolen from them..Version: 3.32.0

Support is just a botDo not use this service. If you have to change your mobile phone for any reason they’ll make you do the same validation over and over until you have a mental breakdown. You send in validation - they reply back saying do it again - so you do it again and then 2-3 days later they tell you to do it again. No explanation, nothing. Just your own mental health being flushed down the drain. I’ve read about many others going through exactly the same. Check their trustpilot and reddit. Horrific.Version: 3.58.0

Worst appDo not recommend this app if you’re looking for trading; complex to use along with too many fees and charges. Lost lot of my money if this stupid designed app. Its created to scam people..Version: 3.101.0

Absolutely terrible avoid at all costs!No customer service phone number exists only a email that takes two days to get a response. If you forget your trading password you can submit a change form that takes 1-3 days if approved (mine has failed twice still nothing done about it). then a added 24 hours after your trading password has changed. When asked about the failed applications they told me to submit a ticket about it. KuCoin is a perfect example why people are skeptical about getting into crypto. Total sham. Research alternative companies before using Kucoin!.Version: 3.71.0

Crap and glitchy . Needs major update.I think its purposely designed to make withdrawals exceedingly difficult and glitchy. I think my $50 will be gone. They ask for a code sent to my gmail in order to place a trade but no code is emailed and i cant place a trade or send to my other wallet . Its ridiculous..Version: 3.33.0

So much potential.Great rewards, advanced trading platform. However, questionable ethics and customer support. At some point in time, their software will malfunction(this is definite). When this happens, you’ll contact support, and then they’ll have made a maintenance post after the fact. I know this to be true because after the first time. I always started checking their news feed(not like you should receive a direct notification, and a reminder), this happened multiple other times and support will always just reply with the post that was after the fact. So, you’re out of a considerable sum; your trading volume is consistently 100k+ a month; you’d think that they’d be happy to make things right. No, the support people are glorified FAQ’s. They’ll send your info off to another team. That team will not read anything and respond something that’s not even relevant to the issue at hand. You’ll reply to said email because it’s a support conversation. They’ll never respond a second time. They will never fix problems they create. They will essentially steal your money with poorly timed system failures and cover ups. Love what it could be, not what it is..Version: 3.71.0

Heavy fees (>10%) to deposit money before even startingDeposited 2000AUD equivalent of 1438 USDT at the time, which confirmed what get if deposited other exchanges, but got only 1300USDT. Meaning a $140 fee just to deposit your money into your account on KuCoin. Beware of the hidden fees with this company, as are many others when trading too..Version: 3.41.2

Only freezes. Dangerous exchangeI’m on about 15-20 different exchanges and never seen anything freeze like Kucoin does. How on earth do they have the conscience to even charge trading fees when they make you lose your whole portfolio. Their infrastructure is out of date, and their chart freezes every hour making you think it’s one price and it’s another. Refreshing doesn’t help. This isn’t once or twice. This is every day multiple times a day. The concept of the exchange is awesome, and Kucoin could have the world with their good customer service, but until they fix the most vital issue any exchange can have, it’s dangerous to trade on here so stay away. I’ll change my review if it ever changes..Version: 3.42.1

User warning!This company ask your personal information through KYC before you able to use their services..Version: 3.95.2

Stole my cryptoDownloaded this app and moved a few enj coins into it just to make a couple small trades and try it out. Decided to withdraw 50 of them and this app was going to charge me 15 enj lol (that’s worse than coin base fees) I decided to pay the ridiculous fee and just be done with KuCoin but when I tried to confirm the withdrawal it asked me to enter the “trading password” which it never gave me (I tried my log in password (which is the only password that I’m aware of) and I of course was not the “trading password” so I can even withdraw my crypto. Don’t transfer anything to this app. From what I’ve seen they’re just stealing from people..Version: 3.41.0

Terrible experienceI felt the need to write my first ever review on the Apple App Store for this. I downloaded this app to use future trading. The app freezes up and will not allow me to execute a trade on several occasions. Ironically it seems to have these “glitches” whenever I am up profit on an asset. The app will not allow Me to execute a trade claiming “network” issues and forcing me to hold my position while all the profits deplete and actually fall into the negative mark before finally allowing me to trade. These experiences have left a terrible taste in my mouth and I can’t help but think the creators are pulling a fast one. I have lost over $3,000 because of my experiences using this application. (All of my other trading platforms would work perfectly during these described issues and I was able to execute perfect trades on every other platform I utilize) so they cannot claim it is my own personal network. I would be very cautious before downloading this application..Version: 3.42.1

Few slight bugs to correct but no major problems.Used Kucoin since 2018, never had issues with withdrawal even so clearly a user error with that review. Will say when on low tf chart view it seems to zoom on 2 bars enlarging them to cover the whole chart. Also it lags on display price to the book book price, stop adding to it and make it work correctly and quickly would improve usability..Version: 3.56.1

Scammers - thievesBeware signing up with this app. They introduced a 6 digit password and I forgot mine. I’ve been trying to get it reset since October and we are almost at the New Years. I’ve provided them with everything they’ve asked for yet the continue not responding and giving me the run around. Then, mysteriously started asking for transactions to another wallet which made no sense. Please beware of this app, I’m losing hope I’ll ever get my money back and hope it doesn’t happen to you **update** still no progress. We’re 4 months and counting and still haven’t been able to get my money. One would figure they pick up the phone and call. Nope, they take weeks to respond via email and come up with new reasons to not allow me to use my money. Please be aware as this isn’t getting any better and hope you don’t lose money. A developer commented that I should worry and rest assured they’d help. Doesn’t really seem like I can just hang back while my money is stolen with no progress..Version: 3.48.3

Way too confusing for a newbie.I’ve been trading stocks for a while now, so I signed up for KuCoin thinking ‘how hard can it possibly be?’ Well, they’ve made me cry ‘Uncle!’ This is the most confusing interface I’ve ever seen in my life. I wanted to use this exchange because they do have a huge number of coins to trade. I think I’m going to withdraw my funds and go back to the main coins and forget it, though. It doesn’t help that it takes a really long time for a deposit to go from your checking account, through Banxa or Simplex, and arrive in your trading account. While you’re thinking ‘OK, where the heck is my money?!’ (It’s been over an hour since I KNEW where that 10k was.) and, of course, ‘customer service’ is basically an FAQ Bot. I’m 67th in line to chat with online assistance. I’m not currently a big fan, as I’m sure you can tell. 🤬.Version: 3.29.0

No Fiat to Bank + sub accountsGreat app for Crypto trading but you cannot pay back Fiat to your bank which is a shame, so you would need to send your coins to another crypto exchange then withdraw. If this was available this app would be a 5 star. Sub accounts; you cannot check into your sub accounts with enough depth like you can on the laptop which isnt too helpful..Version: 3.69.0

Lost All MoneyGoogled kucoin, clicked on the first search result. Turns out it was a phishing website and lost all my money! Kucoin needs to do a better job at controlling these types of website! I won’t be a returning customer..Version: 3.51.1

SO difficult to withdraw!!This app is ok to use and to set up. Buying is easy HOWEVER getting your coins out of the exchange onto a cold wallet is complicated. The KYC is painful and they add unnecessary delays for updating passwords etc resulting in over 6 days for finally moving your assets. Not acceptable and not happy. Customer service is useless: copy/paste messages with no sympathy for trying to solve the issue… ‘computer says no’ attitude. Not impressed 🙁.Version: 3.75.0

Lose all coin No Real WarningI’m a new KuCoin user. I enjoyed the bots but found the app to have a steep learning curve and crappy graphs (charts). Either way, I was going to move all my assets to this app until this morning. One of my bots stopped so I dug around the app and saw that it put the coins into my trading account $101 FKX and $21 USDT. Not bad seeing as I started with $100 the previous evening. I found the FKX between reps at the gym at 6 am. After the next reps (about a minute), I went back to the app to convert the FKX to USDT because I assumed KuCoin was delisting FKX. To my surprise my coins were gone. So was my $101. A friend suggested Reddit research, which I did and that lead me indirectly to the updates page of KuCoin’s website. Yesterday (yes, less than 24 hours!!!), they had a notice with a list of coins they were delisting. FKX was among them and it also said if users fail to convert these coins they will be deemed to have forfeited them. The deadline was very early in the morning so if I lived in Europe I would have been ok. Seriously? I’m pulling out of KuCoin. This is unethical and my other exchange has no such time limit. I sent them a ticket to see if I can get a refund. Still pulling out though. This is shady. Yes crypto is risky, but there are more ethical exchanges out there that delist and give weeks and weeks of time to take your money back out of the delisted coins..Version: 3.88.0

TerribleAbsolutely thoroughly disappointed with this app. I recently put £30 into my account with KuCoin in order to currency trade to find that it would let me take that original £30 back out of the app. I wanted to take it back out since I didn’t want to trade using KuCoin after reading the reviews and my mates telling me how terrible it is. This app also read your banking information and use it. I can’t even take the £30 out without putting more in so I put £30 more in and I still cannot take it out of the account. This needs to be resolved before I escalate the issue higher. Refund me please or help me resolve this issue. I’ve tried to withdraw it using the withdraw button and it doesn’t work at all because I haven’t traded anything but I don’t want to because I now use Coinbase. Please please avoid this app at all costs, KuCoin you need to resolve my issue urgently as I’ve been reporting this for along period of time.Version: 3.48.3

Too hard withdrawYou can’t withdraw easily and it’s so much fee. It is too troublesome I needed to my money immediately and I couldn’t get it. It is really bad. I have money but I can’t use it when I need. Don’t use this app..Version: 3.92.0

OkayRuined since last update. Can’t even buy anything just says “min. order 0.1” no matter how much i try to buy. iphone11.Version: 3.67.1

Don’t downloadIt’s a chinese run company so use that information to your own benefit. They are absolutely useless, no customer support and their “live chat” is just another bot with automated responses. There’s literally spelling errors in their chat system. They’ve been holding my money for 3 days now because I had to verify my identity with the credit card I’m using. 3 days? Are you serious. Im never using this trader again.Version: 3.43.0

App was great, now bots not showing on iPad Pro 11 on iOS 15.1I love using KuCoin and I was using it successfully on my iPad mini 5 on iOS 15.1. However now after upgrading to an iPad Pro 11 on iOS 15.1 I am no longer able to open the bots section, I just get a loading icon. Please can this be fixed once this is done I will gladly improve my rating of the app, many thanks.Version: 3.45.1

ConfusingApp is too confusing bit much going on.Version: 3.69.0

It really is a scamI’ve just deposited some money into the app to try and make some small trades. It won’t let me trade and buy the coin I am after and when I tried withdrawing my money it started asking for SMS verification when it never gave me the opportunity to set that up. 100% a scam don’t listen to the previous comment suggesting the 1 star reviews are fake..Version: 3.64.0

Not very good! POOR customer service!Their trading platform is way to busy with to much on the screen(both the app & website). It can be very confusing! Also their support service is terrible! Cannot find an email address to contact support which means you have to use the messaging bot! This takes about 5mins to even get to try and talk to a human and then it is hours before you hear a reply! I have am still waiting for a reply and it is over a week later! I would recommend any other crypto exchange over KuCoin!.Version: 3.43.1

Fix pleaseI keep on getting a message that says ‘network environment changed, please log in again’. It is so annoying as nothing changed and it’s a full on log in..Version: 3.32.0

GiuseppeNO RESPONSE FOR DAYS WITH OPEN TICKET #1793200 to resolve a 2fa google issue! They asked for weeks to provide info on my identity. I send pictures and videos confirming my identity with proof that i sent coins to my account. 5 days now I am waiting to access my funds.Version: 3.57.1

ProblemsDeposit problems always happen. Lack and very very slow response from support to solve the problem. Never use this app again.Version: 3.32.0

ScammerI made a deal to buy from the seller Aurum Trade he accepted my money then decided to interrogate me on what i was using the currency for, then to top it off refused to give me the currency and told me he would refund me back but only gave me $798.50 of the $2000 i spent back. Douche bag seller won’ t answer me back and Kucoin is useless in helping!!! Be aware of using the service!!!!.Version: 3.89.0

Worst app everI downloaded this app after a friend recommended it little did I know how much of a mistake that was. I put in $50 to try it out and play around, when I decided this was possibly the worst app to ever be developed I tried to withdraw it I’m hit with a $30 fee, so I decided I would rather not as I don’t believe these fools who call themselves developers deserve 30 dollars but I pushed through the hard and difficult times with the app and started to make some money, well today I had placed a future with most of the money I had in there and had set a stop loss for 5%, I got a little worried when I could see that the stop loss should’ve kicked in and it hadn’t, so I tried to login but alas the faulty and horrendous app Dosent let me, gives me errors and tells me I have no positions open and that there’s no data but when I close the app and open again I can see the charts and price of the coin but when I try login my connection just magically Dosent work, my position was eventually liquidated after I gave up trying to login and as soon as it did I could login with no errors and problems at all. This app is a scamming, wasteful and most hazardous piece of technology I have ever witnessed they should not be on the App Store and should definitely not be working with peoples money at all.Version: 3.43.1

Fkkkk kucoinnnnPlease don’t download this app one of the worst app to use they are holding my funds and won’t let me withdraw and there’s no help or support This whole app is scam and they charge your so much for deposits or transfer SCAM SCAM SCAM one of tue worst app !!!!!!!!!!!!!!!.Version: 3.58.0

Ticker Widget does not workTicker Widget in iOS 15 does not work at all. It’s been months! Please fix it!!!!!! Wish I could give 0 stars.Version: 3.50.0

Horrible design. Faux security, useless features designed to make using it a pain.Keeps locking me out my account and requesting for me to change my number. Then proceeds to make me do a face recognition procedure with the worst designed AI on the planet. Holds my money in sub accounts mid transaction then never returns it. Then flaunts how much they’ve stolen from me in my face. Use binance. All other reviews saying this app is good is a lie. Just check the account names and tell me im wrong..Version: 3.67.0

Margin Term Bug , and please add Entry price to the app.After updating months ago I’ve lost the ability to borrow USDT as well as any coins for more than 7 Day Terms. Even when I click 14 & 28 day terms it still gives me 7 day. This is extremely frustrating especially during what was the beginning of a Bull Market. I’ve updated several more times and the problem still persists. Futures are the only way to avoid this. Also since you guys occasionally ask for feedback about how to improve the app, I think we should be able to see our entry price when margin trading like you can when trading futures... Realized gains would be nice as well since that’s also a feature on futures and not with margin trading or even spot trading. That’s like golden rule #1 to a trading platform. Entry price, & realized / unrealized gains....Version: 3.84.0

DisappointingI have used the app to buy crypto without problems. I cannot trade (or withdraw) because of the trading password which is highly improbable that I don’t know what it would be. I have tried FOUR times to reset the password and after taking 15-20 minutes each time to go through all the steps have been denied four times. I have also been through customer support three times with no resolving this issue. I might like to continue using the KuCoin services but something has to give… will the give be me giving up?.Version: 3.59.1

Terrible1) there are no notifications when your order fill. Such a simple, yet necessary, tool that for some reasons they do not have. 2) Stop losses get cancelled 90% of the time. I have tested this and almost always my stop loss doesn’t go through, and it gets cancelled 3) customer service have been hopeless. No help whatsoever with the above two issues..Version: 3.54.0

Worst p2p trading platformI have experience trading on platforms like Local Bitcoin, Paxful, LCS, and Binance, and have recently tried P2P trading on KuCoin. Unfortunately, my experience hasn't been as positive. I've encountered issues with pending trades that have remained unresolved for over four months, which is concerning. Additionally, there have been instances where trades were marked as paid, but the counterparty went offline for extended periods, leading to a frustrating trading experience. I have reached out to the support team multiple times seeking resolution but have not seen satisfactory progress. This situation has significantly impacted my trading activities and confidence in the platform. I hope this feedback can be seen as an opportunity for KuCoin to enhance its support services and trading system, ensuring a more reliable and user-friendly experience for all traders..Version: 3.103.0

Don’t useKucoin needs to get shut down by some agency in the US.. everything is done to get you liquidated. My 20x future was liquidated when the market dropped 2.4%… if you do the math, my position should not have been liquidated. It wasn’t due to “spread”. From my average cost to the lowest low on the futures pair, it should have never been liquidated (20x on -2.4% from average cost does not equal 100%). It is about time somebody goes after Kucoin in the US. This has been a problem for me the whole time using Kucoin. Lost tens of thousands because of this and their “random” log out event that occurs when market tanks. They log you out completely randomly, often. It prevents you from logging in. No SMS sent to log in. If you have positions open you will not be able to get to them. Their ethics and practices are beyond illegal in US..Version: 3.45.1

BEWAREI have been trading for years. TA is useless in this considering it can pump and dump at any moment. ONE MAJOR ISSUE, Kucoin charges insane fees. They will take %50 of your profit and they do not tell you before you execute the trade how much they will take. MARGIN SCAM. Be careful with margin trading on here. If you are on the right side of your trade they slowly lower your margin as the trade goes in your favor. However, if you are on the wrong side of. A trade they increase the margin as it goes against you! This is there way of minimizing your gains and maximizing your losses. This is how they make money. So they have a big incentive to make you lose which could be a massive conflict of interest. Be careful on this app ***** UPDATE: Kucoin sees your stop losses and take profits. They will purposely drive the price towards your stop loss even when basic TA shows it’s extremely unlikely. These people are criminals be careful. ALGOS ACTIVELY TRADE AGAINST YOU IT IS AMAZING TO WATCH THE BID AND ASK FLIP SOMETIMES. CRIMINALS.Version: 3.84.0

Customer service is terribleWay to long to respond, useless at actually helping saying they can’t do anything when you know damn well they can..Version: 3.67.0

P2P scamPlease do not buy crypto using interact the different is crazy, be careful.Version: 3.95.0

Bad Customer service 🚨🚨🚨Please don’t use this app !! If you need help they never assist once you go to Chat box they never reply you once they say keep line open we ll come back Shortly after waiting two days since no help they block my account for asking trading password very poor communication I am so frustrate 👎👎👎👎👎 🥺🥺.Version: 3.42.1

Worst worstApp goes down when bitcoin goes down. Doesn’t work.Version: 3.100.0

Avoid, dreadful customer service.Tried to use this to buy some alt coins. The deposit feature is useless as I’ve sent money to a wallet that they don’t even have any information on. So basically wasted money. When trying to sort it through their customer service option they don’t reply and just copy and paste a faq’s page. Useless..Version: 3.40.0

Not a good appGot this app to try and buy TEL coin. My 50 dollar value bitcoin transfer turned into 25 dollars when it was received. Still can’t buy TEL as the app keeps giving me error “minimum value 0.00001” despite putting in a higher value. Now can transfer my money out because it is below the minimum amount that it allows. So this app cost me 50 dollars.Version: 3.33.0

So secure!!KuCoin is so secure they don’t allow people close their accounts and leave - never ever!! And, they get hacked! As for the app, it’s one of the noisiest app I have ever downloaded!! Every few minutes, it pops up some sort of nonsense / useless notification which absolutely good for nothing! The app also is full of colourful flashy promotion which proves these guys are some of the lowest IQ team of developers / project managers / managers and whoever approved this app! For heaven sake, it’s an iPhone / iPad Pro NOT a gigantic 100”+ TV!! AND .... stop sucking up batteries! Since installing this app (and this APP only!), my iPhone 12 doesn’t last even 24 hours! Before this app, easily 36 hours and still some left!.Version: 3.28.1

Worst exchange everI had a very negative experience kucoin. First and foremost, their fees are exorbitantly high, making it incredibly expensive to trade on their platform. Additionally, the system is incredibly poor and trades frequently get stuck, causing significant frustration and losses . To make matters worse, there seems to be no customer support to address these issues, leaving users completely on their own. I would strongly advise against using this exchange and instead recommend finding a more reliable and user-friendly platform..Version: 3.77.0

ScamSo ive forgotten my 6 digit password and have been trying to reset it for months. I have provided everything they have asked for to no use. I doubt I will ever be able to get my money back these developers are just taking the piss and your money. And why make everything so flippin difficult to trade and withdrawal. Design something more user friendly ffs.Version: 3.65.0

Fake tradeKuCoin make profits issuing new coins everyday, be cautious when a coin especially the new ones are open to trade. The opening price is many many doubles of the average price that the coin will stabilize around. KuCoin coins have no solid backgrounds and the majority looks really fake, just dummy websites that I bet were created by the same developers. I lost so much money I made on Binance before they banned it…. Pleassssse guys be warned!!!!.Version: 3.41.2

Extremely bad verification process experienceThe interface for verification is pathetic! The id does not get recognized or accepted after multiple attempts. Pls allow the user to use the back camera for taking a photograph of the Id. Extremely frustrating to click multiple take and still not get accepted.. I would think twice before using this app if my initial step is so hard...Version: 3.103.0

More than $22,000 USD was stolen from meMore than $22,000 was stolen from my account, I am trying to contact them but they are not being supportive. KuCoin, if you don’t give me back my money and the profit that was lost also. I will be going to the American and Canadian news I have family that work in that industry and they will be More than happy to expose you..Version: 3.49.0

Great app butIt’s a great app, but the Trading bot doesn’t work on my iPad. I tried to delete and install it again, and it still didn’t work. please fix. Thanks.Version: 3.30.0

RessPlease do not use This app as It’s not worth it. I have joined them was having a rewards promotion but never got one even after full filling all the criteria so please don’t fall to the prey as other apps the give u the rewards straight. The worst part is no customer service team, the faq n online support is worthless no one gets back to you. So please do not try using thier platform use others ur decision will worth it.Version: 3.49.0

Trading on this app is a scamI consider myself an avid trader who knows what they’re doing. But Kucoin will destroy any hope you have. When trading futures, it feels like my trades specifically are picked and wiped out and then immediately trend the direction I bet on. When I place a limit order, I can see the price start to fluctuate as soon as I type an order that would be fulfilled in my favor. I have placed opposite sided trades on a second device and BOTH sides were SHORTED on a volume of maybe 100 coins of a sub dollar coin within 15 minutes. I have screen recorded trading showing how the app practically tracks my inputs since they also know my exact percentages and what it would take to wipe out a trade. The trading bot is also worthless. You pay more in GRID gains than you make no matter how you set it up, and the bots also contribute to the problem with futures. Stay away from this horrible trading app. You can only make money holding (unless they take your coin off the market then your holdings are gone too), which I also bet they use to manipulate prices when you’re not using. That’s what staking off chain is as well, hence the lower apr you get..Version: 3.27.0

Very disappointed of the appI cannot get my password back, even with my phone numbers and my email. Seriously guys.... After you want me to put my crypto in your app hahaha... Get your app more user friendly please, for my behalf I just chose another app! Byeeeee.Version: 3.31.0

Better AlternativesA simple and easy to use trading platform. However the fees are absolutely insane. $40 CAD to withdraw $200 worth of bitcoin, $20 USDT to withdraw 160 USDT..Version: 3.28.1

Stop stealing clipboard dataThis is intentional that they are stealing your clipboard data. Probably hoping someone has sensitive info on their clipboard. This is absolutely unacceptable..Version: 3.36.0

Stay Well AwayI tried to get my money out to another wallet because the service was so poor. They screwed up the transfer, lost the money and then tried to charge me $100 to retrieve it. I move crypto around a lot and know what I’m doing but couldn’t believe how they managed to lose all my money and then do nothing about it. Their customer service is all through email and it takes them weeks (no exaggeration) to reply to your messages. This means that if you have an issue it will take months to solve, if at all. I’m resigned to the fact that I’m not getting my money back after months of trying. Stay well away from this circus!.Version: 3.45.1

I like the exchange but...Since updating to ios14, you notice that the app copies text from your clipboard every time you navigate the app. This gives the exchange a creepy perspective..Version: 3.18.2

THE most unprofessional exchange.I visited their official support Telegram and it’s the most hilariously unprofessional thing I’ve ever seen in my life. The community and their admins consist entirely of beggars and it’s impossible to even address your concerns because their admins are so dumb they are encouraging spammers in the support channel. Truly the dumbest business I’ve ever seen. I cannot trust such low IQ staff members..Version: 3.30.0

Big no for future tradingLots of bug in the system, high fee.Version: 3.88.1

Don’t trustBunch of scammers, they withhold payment when it benefits them, delaying sending fees for as long as possible. no customer support, online chat doesn’t work, three times spent more than 2 hours waiting to be next in line, twice the chat just ended and once got put through to a guy who could give no details of when I’m likely to receive my crypto although they take payment straight away. Sending service ticket doesn’t work, never received a response. They pretend that it’s another company that’s responsible for the delay and they need to confirm the transaction has gone through.Version: 3.29.0

GREEDY EXCHANGESUPPORT THE LUNC COMMUNITY OR WE WILL NOT SUPPORT YOU, The crash of lunc was a catastrophic disaster within the crypto space, many people lost their life savings, I personally read countless tweets from people who where suicidal over the doom they had just encountered, it ruined real lives of people who are not rich enough to simply bounce back, this community both needs and deserves the support of the big cex's STEP UP like Binance have and support this movement!! Stop ignoring us.Version: 3.68.0

Security concernsI am uninstalling this app having used it for pretty much a year now. I have always found the exchange to work well, but for almost the whole period Kucoin has been copying my clipboard every time I open the app. This morning it had some rather sensitive information on my clipboard, so I am having to reset security on a host of other accounts now. This is an issue that they have been aware of for almost a year and have chosen not to fix – contrary to one of the other prominent reviews, the update I installed today did NOT fix the issue. Closing my account now..Version: 3.44.1

Extremely slow deposits!Trying to deposit money into KuCoin is ridiculously long. By the time you receive the USDT the coin you’re buying has already massively increased! Really need to sort deposit times. Seems to work seamlessly exchange you exchange..Version: 3.49.0


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