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Campus Parent App Complaints & User Negative Comments 2024
Campus Parent app received 41 complaints, negative comments and reviews by users. Have you ever had a bad experience using Campus Parent? Can you share your negative thoughts about campus parent?
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Campus Parent for Negative User Reviews
✓ Horrible user experience useless app/websiteThe developers obviously are kids and not parents, the website and app doesn’t allow printing easily and provides limited communications options and email summaries are useless as it requires you to login to the portal to get simple information like grades and contact info. I’m not surprised by the ratings of this app as it’s another useless thoughtless tool that is barrier to communications instead of making communications easier between school and parents and students..Version: 1.7.14
✓ Needs improvementThis app is better than the last version, but there are plenty of things that could be better. Just today, I tried to add a new payment option, but the app won't let me add a new credit card. It lets me add a name, but then the cells for entering the number are non editable. Very frustrating to say the least. The user interface could use an update as well..Version: 1.7.7
✓ Something changedI get notifications of grades and scores for my kids. When I click on the notification of an updated score it takes me to the app but the assignment or score won’t load. However when I get a notification for an updated grade the app launches and opens correctly. Previously both launched and loaded correctly. It appears something changed with the latest update..Version: 1.6.7
✓ Useless app, forced to useThis is a horrible app and the only reason that I have it is bc my kids’ schools use it. It’s an absolute joke. It does not interface well with any other system, the grading is an absolute joke (zero info on why grades are the way that they are, no feedback, errors all the time.) The high school just started using Canvas LMS, which is awesome and literally does it all, so why we are still using this joke called Infinite Campus, I have no idea? I would urge any school system to go straight to Canvas. Infinite Campus is useless in comparison..Version: 1.6.0
✓ Worst app everCrashes almost every single time I open it. I think one time last school year I was able to actually open it. I try checking for updates, restarting my phone, deleting app and reinstalling, etc etc. at best I get a screen that says the app is “experiencing technical difficulties would you like to open in browser?” If I choose yes, it grinds away and after much time loading, takes me to a blank browser screen. Unbelievably awful app. Would give zero stars but seems one is the lowest you can choose to write a review..Version: 1.6.0
✓ Inbox NotificationsWhy doesn’t this app give off a notification when a school puts something into the inbox? The school has closed four days and delayed once due to weather this year and not a single warning from the app even though the school has sent numerous inbox items. This app forces you to check it all the time. Would you check your inbox if it didn’t tell you that you had an e-mail? Fix this please..Version: 1.2.1
✓ No Lunch Acct Balance Info - Old App BetterThe old CampusPortal app was a better app. I could access my kid’s lunch account balance information from that app. This new app doesn’t have the lunch account balances information. Our school doesn’t use this app to track grades so without the lunch account balance information it’s useless to me. Please add back the ability to view the lunch account balance information and I'll update my review to 5 stars as it exists on the CampusPortal app!.Version: 1.1.2
✓ When it works......If you can get the app to open, it works fine. Unlike other commenters, I don’t mind the way the new app is organized and I find the layout easier to read. Change can be hard. My issue is when I click on the app, it looks like it’s going to open, but it just goes to a blank white screen. You see the login screen briefly, then a white screen of nothing. If I open via clicking on a notification, it works fine, bUt I can’t open it from the icon. The old version was much more stable. Spend more time testing before you release new versions. Your internal timetable is not as important as the end user experience. From the number of 1-star ratings, you have failed the end users miserably with this new version..Version: 1.0
✓ Notification overloadI have five school-aged children (last year I had six). I wish I could toggle on/off to get notifications for specific kids. I need to keep tabs on my high school aged kids more than the elementary. Doesn’t seem to have an easy way to request features. I don’t have crashing problems. Only works if teachers are keeping grades/assignments up to date..Version: 1.7.6
✓ TerribleThis app works okay when it actually works. I understand the switch from the old app to this one, but it is not reliable. I got logged out and could not log back in. It would just go back to the login page. I tried the desk top website after they reset my password like they suggested. It still did not work for me. I uninstalled and reinstalled the app like they suggested. And it STILL did not work. I finally had to contact the school and have them reset my password AND set my password. I still can not log into the app after all of that. I understand schools going paperless, but we HAVE to have a reliable way to get our kids grades. I hope they get this app figured out because it is not helpful when we can’t even get logged in. Very frustrating..Version: 1.2.2
✓ So many bugs only an entomologist could like thisEasily the worst app on my phone. If not for our school district using it, I would happily banish it from my memory. I can open my kids’ schedules one day and then the next day they don’t open. Or it works for a while on cell data and then I have to switch to WiFi after it stops responding. Of course, it then stops responding on WiFi so I have to switch back to data… To the developers - we’re your users, not your QA department..Version: 1.5.2
✓ Infinite garbageI was having difficulty logging into the app. After having conversations back-and-forth with the school, we couldn’t figure it out. But after reading all of the reviews, it became quite clear. The app is not developed properly. It crashes it doesn’t open. It doesn’t respond. It’s pretty much useless. The only thing that it is good at is frustrating the users. Straight up garbage..Version: 1.8.2
✓ I miss the calendar featureI really miss the calendar/schedule feature on the old app that allowed me to go to a day in the future and see whether it was an odd or even day, and what the schedule for that day would be. It was super handy for making doctor appointments, etc. It was also really handy after vacation breaks to be able to see whether we were starting back on an odd or even day. Please restore this feature!.Version: 1.5.0
✓ I like the old version betterI like the old infinite campus better. The original one they had before switching it to the parent portal. I could always check my kids grades on my phone. Now I can’t get it to load on my phone anymore. I always get a message saying they are having technical issues. The main reason I have this app is because I don’t always have access to a computer to check my kids grades. It’s very disappointing..Version: 1.3.1
✓ Not loadingLast year this app worked without any problems at all. This year, trying to sign in it just shows “loading” and doesn’t do anything, blank page. Tried uninstalling and reinstalling, tried rebooting my iPhone. On safari, google and Firefox websites the same thing. Does not do anything other than shoeing “loading”. Checked settings, no problems signing in other apps or pages- only this one..Version: 1.8.2
✓ What a pain!Our school recently switched to this app from Infinite Campus. I’m not impressed. This app takes a long time to load, and for each menu item you have to wait. Every time the instructor adds a new grade, the app sends a message updating the student’s average, which means about 30 messages a week. This is unnecessary, since the app already shows daily grades and averages. I don’t think this app is any improvement over Infinite Campus. Just makes my day a little less streamlined when I have to wait long for an essential app to load..Version: 1.2.1
✓ Can’t View Report Cards/Progress ReportsThis app is okay other than the fact that I can’t view progress reports; I always get a blank screen. When I log in on a desktop I can view it just fine. Please fix this issue. Otherwise, I am happy with the grade notifications and being able to see how my child is doing in each class and on specific assignments..Version: 1.8.4
✓ Delete the app🥰😘😍I do not appreciate the fact I can’t remove my pfp it is horrendous to see yourself in every time you open the app and would like to a more useful page when I enter the app. The app is disorganized and I hate it very hard to use, plus the fact that most of your reviews is 1 stars is embarrassing and the fact that your not taking those reviews is crazy. Your a flop😘🙏.Version: 1.8.2
✓ Poor design and usabilityWith an app aimed at a wide variety of schools and education levels of parents, the least that the designers must do is to make it usable and intuitive. The app is egregiously poor at this. There are screens where the only way to exit the screen is to force shut the app, there are no buttons to navigate away from the screen! (Eg the pdf receipt after paying for something.. No way to even mail the odf to oneself, one has to take a screenshot… and no way to exit that screen except shutting the app)..Version: 1.7.14
✓ Work in progressPerformance is highly dependent on network connection. I’ve tried several times to use the app on cell data and it was unpredictable, so WiFi is recommended based on my experience. UI organization could be improved. Filters would be a nice touch - it’s great to see missing assignments but it would be better to filter down to just missed assignments for talking points. Grades - it would be nice to see a concise grade sheet in just one page and not have to scroll up and down so much. Again, many times we screenshot the activity to talk with the kids about. Having it all on one screen page is much easier to spot check. Suggestion for news. Need an option to denote which school is sending out each notice. I have four kids at four schools and frankly... I’m never sure which notice applies to which kid..Version: 1.0
✓ Doesn’t LoadI absolutely hate that schools make you do everything online! I just want to know who my child’s teacher will be this year and I was told I must use infinite campus in order to do so. I can get into my account but it doesn’t load. All I get is 3 green dots like it’s thinking about loading, but NEVER does. I’ve tried logging in on the website and the same thing happens. I’ve tried logging in at different times of the day. I’ve deleted and reinstalled the app. Still doesn’t work. I’m very frustrated!.Version: 1.8.2
✓ This app is HORRIBLEI am a parent of a student that uses the Canvas and Infinite Campus system at their school. And my child told me to download this app and it SUCKED! It was so glitchy and none of her grades were accurate, the app even signed me out of it multiple times. I hate this app and I wish they it would just stay a website, because the website doesn’t glitch and make me scared and worried that my daughter is failing!!!!! If I could give this app 0.5 stars. I would. This app also killed my dog, I had to get it put down because my daughter was failing English. Turns out she had an 100% and her teacher is just lazy! Horrible HORRIBLE HORRID APP!.Version: 1.8.2
✓ Can’t view overall grades??I loved this app before recent changes. I used it daily. Now the “Grades” tab is no longer available. It’s been replaced with “Grade Book Updates” which only shows a list of assignments with grades. I have no way of viewing my child’s overall grades in their classes now. When grade categories are weighted, seeing only assignment grades is not that helpful. What is the point of having a grade monitoring program if me and my child can’t view their overall grades in their classes? We will have no idea what the grade is until we get a report card & by that point is too late to make progress..Version: 1.7.2
✓ Zero StarsNever have I EVER had such a hard time with a website or App. This thing is complete garbage! My daughter’s school informed us that this would keep us updated on our child’s progress. After several, I mean Dozens of emails back n forth with our daughter’s school, and even physically going into the school, and having them help setup an account, I still have not been able to log in or see anything! Tried on 2 different computers and installed and uninstalled the app more than once on my phone. It’s a good thing my daughter is conscientious and honest. Even worse, the website has no support, at All. All you can do is go through the school. I just hope that the school systems are not spending any $$$ to have this....Version: 1.3.1
✓ Connection ErrorsI want to love this app, but it constantly gives me ‘connection error’ messages. App was working fine, then it had an update & now it won’t connect. The same thing happens with my sons student version. I ended up installing the old Parent Portal back on his phone because it was so inconsistent if it would work or not. I am about to do the same. At least the old version was reliable..Version: 1.3.0
✓ 2 stars for doing the basicsLogin doesn't save even when checked to remember. But should really use Touch or FaceId at this point. Also, many parents have kids in multiple districts. So this should be able to support multiple logins and let user choose rather than starting over again. It's a giant PITA having to switch between districts. So for now I use the app for one district and a browser for the other..Version: 1.5.2
✓ Need ability to toggle between studentsI have two students in two different districts… it should allow me to toggle between them not have to search for a school each time and re-login… that’s a pain and a web browser is much easier. If only had one kid I actually like the app. Please update and I would rate higher..Version: 1.8.4
✓ Multiple school districtsMy children are in different school districts which both use infinite campus. It would be nice if the app actually retained the commonly used districts and the login information. Or even made it so you could seemlessly change between children without having to search for the district then login. While I think the fact my area has different school districts for grade school and high school is wasteful and ridiculous, I have no control over it, and making this app easier to switch between districts would be a huge improvement..Version: 1.5.0
✓ Poorly DevelopedLike the concept of how this app is supposed to function but it appears to be incomplete, not all of the advertised features are inputted. Only useful link in this app is the registration which is the only operable options/selection. Can’t even edit kids profile pictures. And doubt the school is accessing it to do their “updates” cause the message/announcements states to go into school’s site and that’s not even as useful as it should be. Good design, poorly developed..Version: 1.8.2
✓ TerribleDisplays blank pages. To access anything you need to open the website and keep refreshing page. However, there’s no way at all to access the Documents page. Pushing our school to reconsider! Update: since a couple of weeks notifications stopped arriving It is with our money that school districts pay for this “disservice”!.Version: 1.7.7
✓ Fix Parent Campus or bring back Infinite CampusInfinite Campus was such a well thought out and cohesive app. I attempted to log in and was redirected to the new app of Parent Campus. Once downloaded, I was able to log in but was taken to a screen with a welcome message highlighted in blue that said, “there is no data to display, please contact your district for more information”. I clicked on the bell for notifications and that worked fine but any other place I attempted to navigate just continued to display that same message highlighted in blue. I thought perhaps there was an issue with the app so opened a browser and logged in through the website with the same issue! I read all the reviews and it seems that many users have the same issues. I also read about the current update to the app that claims to have “fixed bugs”. How many reviews will it take for a response? Infinite Campus kept parents informed about their childs issues/progress. This app is obviously not working correctly and even a simple response to let us know that you are working diligently to fix this would be courteous. Thank you..Version: 1.5.2
✓ Notifications does not work for twinsI submitted feedback for this app when it was in the beta stages several years ago. This app does not send a notification for both students if they are in the same class. I have twins and they share several classes together. In order to see the grades for my daughter, I have to go in manually and check her grades. I get no notifications for her unless she is in a different class as her twin brother. This is annoying. The old app would send a notification for both students when they were in the same class. I used the old app because of this, but now I am no longer able to do so. I am forced to use the “Parent” app. Please fix this!.Version: 1.5.2
✓ Doesn’t work.For an app that is basically required if you want to keep up with your child’s grades and assignments and don’t have easy access to a computer, you need stability and reliability. This app provides neither. It’s kind of like a casino game - you never know whether the app will work or crash when you open it up. If it opens - about 25% of the time, if you’re lucky - you’ve won! I wish our school district would stop using this terrible system. Or that the developers would fix the glaringly obvious issues that people have complained about for months!.Version: 1.6.0
✓ Great if you can sign inConnection error most times when I sign-in. I still have to go through a browser, again, most of the time. Only reason I haven’t deleted the frustration that is this app is that it does still send out real time notifications. Just don’t try to click on any notifications and expect much more than a long wait that leads to a connection error..Version: 1.7.7
✓ Prefer Local UI over Responsive WebpageThis seems to be a responsive webpage instead of an actual local UI, this causes a ton of network based latency issues, which can be confusing to lower tier users. The decision to change to a responsive webpage as opposed to a UI overhaul is not welcome in my opinion. That being said, the website needs to be more mobile optimized, I suggest using bootstrap..Version: 1.1.2
✓ What did you do?This app used to work fine. I have four children. Though the interface was quite a bit convoluted, at least I was able to see notifications and grades. After the most recent update, I did not receive any notifications for a day or two so I went into the app. Found I had gotten logged out and now I am not able to get back in at all. All log on attempts on iPad respond with incorrect password despite successful logon on a desktop computer with same. This is unacceptable and I will report it to the school district upon return to school Jan 2. Hopefully you will have fixed your errors by then..Version: 1.1.3
✓ Worked well for about 10 daysDownloaded it, logged in, and was fine. The actual app was clear and easy to use. Then, after about 10 days, when I open the app, all I get is a white screen. Sometimes it also gives an error message, sometimes not. So, I removed the app and reinstalled it. Same issue. I guess it was fun while it lasted. Back to looking at it on the web browser..Version: 1.6.5
✓ Assignments errorUp until a couple of weeks ago I loved this app...I am now unable to access my 3 children’s assignments. I keep getting a connection error message and to try again. I can access everything but the assignments which are pretty crucial. As a parent, I need access to the assignments function! It worked until a couple of weeks ago. If this function was fixed, I would definitely give 5 stars! Please fix it!.Version: 1.2.2
✓ Blank screensThis app does not load or show any of the information it’s just a blank screen tells me I have 9 messages click on it and nothing. Click on menu lines and nothing. How am I suppose to see my child’s grades as the school no longer sends home report cards because they require us to use this app! It’s no good if it doesn’t even do the basic thing of showing grades. Please fix this so parents can be in the loop!.Version: 1.5.2
✓ FIX YOUR APPI used to love this app until a couple months ago it stopped working. I haven’t deleted app in hopes that it would continue to work again and unfortunately I still just get a message error saying could not connect to your district. I finally deleted the app today. I am having a meeting with our school actually next week about finding a new system for our school to use and get away from infinite campus!.Version: 1.7.7
✓ Payment optionsThey seem to have fixed the login and password reset issues, KUDOS! However, I’m unable to put a payment method in. Whenever I try to save I get the general “error” message that tells you nothing about why there is an error. My guess is a bug with the payment selection function. The “error” could be that the program still requires account and routing numbers for checking account, for example, even though credit card is selected. Simple coding fix, if there’s a desire to fix it!.Version: 1.5.2
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