Surfshark: Fast VPN for the US App Negative ReviewsSurfshark

Surfshark: Fast VPN For The US Negative Reviews

4.8
4.82085 star

Total 147 Negative Reviews

Surfshark: Fast VPN for the US App Complaints & User Negative Comments 2024

Surfshark: Fast VPN for the US app received 147 complaints, negative comments and reviews by users. Have you ever had a bad experience using Surfshark: Fast VPN for the US? Can you share your negative thoughts about surfshark: fast vpn for the us?

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Surfshark: Fast VPN for the US for Negative User Reviews

Does not work for all websites or appsWhenever it works it’s fine, but just know that many many apps and websites will not work on. Example: anytime I click on cnn website the VPN automatically disconnects and you have to go back to the app and reconnect and sometimes do this about 5 times in a row, then the website will be visible but only that as anything I click on it will again automatically disconnect and I have to repeat the process. This happens between 1,200 and 2000 times a month, so I always spend the same amount time trying to reconnect the VPN as I actually do web surfing so if I want to block my isp from harvesting my info I have to frustratingly go through this over and over, or I can just disconnect and every app and website works perfectly and displays super fast. A trade off: spend half of your time surfing anonymously and the other reconnecting your VPN over and over or just surf the web and not care about your data but what is even more frustrating is that the whole point was for me to be protected on my works open wireless so I can do online banking but 90% of the time I can’t open the bank app with the VPN active..Version: 3.13.0

Great but logs you out and doesn’t tell you!!I really love Surfshark because it’s the best VPN I’ve tried, and I’ve tried many (NORD, TunnelBear..) however the app has a habit of logging you out for no reason and then not telling you! It’s not until I open the app or happen to notice “VPN” isn’t on the top of my phone that I realize I need to log in again. This poses a major security threat as I always have Surfshark running and when this happens I wonder how long my activity has been unprotected. Please fix this issue because otherwise I’ll continue to be a long term user. Aside from this, Surfshark is quick to connect, doesn’t usually disconnect (it can get testy) and gets you access to content in other countries. I highly recommend Surfshark as it’s the most efficient and cheapest VPN I’ve found..Version: 3.1.0

Have to payHave to pay and create account right away 👎.Version: 3.12.1

FaultyI got this for gaming experience. Had to delete the app because it freezes and won’t allow me to connect. My ping before the app on a particular game was avg 240-290. With VPN on and connected to services I stay the same but I spike 10x more then I ever did. And when I switch the VPN off. My ping gets a ridiculous amount of 400-800 ping. As if my internet cannot cope without the VPN... find it really sus guys..Version: 2.12.1

Sucks!Do not use it if you are in China. Worst VPN experience! Paid for 2 years subscription. They refused to refund despite no services in China!.Version: 3.13.0

Worst vpn everMy 70usd subscription fee only makes it work for a month… worst vpn!.Version: 2.16.1

Get used to be amazingSince the update 4.3+, this app has just served nothing but a waste of time. Although there have been numerous complaints against the loading screen that has been stalled for a long time, unable to log in, connection disruptions, the developer has made no real attempt to fix the issue, only endless promises. Unless only I am not able to refund my long subscription, ill dump it to the trash ...Version: 3.5.0

Non-functionalThis VPN has not connected a single time for me. I have tried every possible combination. I used ExpressVPN before, so I am positive that it is SurfShark VPN’s issue. They do not have true obfuscated servers, only a “no borders” mode that seems to do nothing. As a matter of fact, all of the different protocols they use seem to do nothing due to getting caught by my company’s firewall (IT systems engineer here) that I’m not going to disable or make an exception for. All of the settings don’t seem to change anything. The best this VPN will do is lie and say it’s connected, but if you check your Apple settings, you’ll find that it is not connected, and your IP address is right there and exposed. A good VPN wouldn’t be able to be caught by our firewall, would not drop connection, and would not have non-functional settings on an enterprise network. I locked in a two year subscription with SurfShark, thinking the affordable price would be worthwhile. You get what you pay for..Version: 2.24.0

Listen..I’ve used this device on a personal computer of mine for the last year or so and there’s no doubt it’s one of the best vpn’s out there. But once I installed it on my mobile device( apple ), my experience and excitement for this product kind of withered. I first noticed that upon using, that it blocked access to my personal and business banking apps, which was really nerve wrecking but there’s ways to figure that out right( just turn off vpn once accessing my account). But what’s making me write this review is the fact that I noticed it’s really slowing down my phone. I run a business and anything that hinders my productivity is really a liability. What I believe, because of my experience using this with other devices, is that this vpn is so top of the line, that maybe a less intense and involved vpn will be more suitable for mobile devices. I’ll continue to using this for my personal and work computers, but for the reasons listed above, will stick to the more basic vpn I’ve used the last couple of years..Version: 2.11.8

Idk what’s going on with this appWhen I did a subscription for it but I started with a free trial it setup the VPN in my setting but when I tried to connect to a country it kept saying choose your subscription every time idon’t get and then the app takes money from my account after the free trial when I couldn’t even use it This isn’t hate I just gave you my experience and I just want the app to work.Version: 2.7.0

Careful! No trial.Tried to sign up for the 7 day trial. App doesn’t recognize my subscription. Yet I was charged the full yearly fee immediately. Contacted Surfshark. They have no record of my subscription. They can’t help. Now I have to hope Apple will refund me. Very shady..Version: 3.12.1

Terrible ExperienceI decided to try Surfsharks one week free trial. Unfortunately I wasn’t able to get all the features to work for me, I couldn’t manage to get it to cast to an devices and could only watch on my phone. Therefore I decided to cancel at the end of my trial period. I cancelled using the live chat function and was told my account was successfully cancelled and no money would be taken. However the very next day my account was charged for the year!! Surfshark has claimed the highest payment possible from my cancelled account! Upon contacting them they stated they could not refund me and I would need to take the issue up with iTunes/Apple instead. I then had to spend hours going back and forth with Apple and they are still unsure if they are permitted to refund as it was surfsharks mistake.... An absolute disaster ... very disappointed and would sadly not recommend.. Surfshark, please ensure you fix your systems so that payments can not be taken from cancelled accounts!.Version: 2.8.0

DO NOT DOWNLOAD! ITS A SCAM!I downloaded this app to try to get different shows on Netflix and what not, but what REALLY happens is, when you log in with your email, from there on, it sends you SPAM MAIL! with inappropriate language, and weird things. So in summary, better safe than sorry, so DO NOT DOWNLOAD THIS APP!.Version: 2.14.0

The most frustrating customer serviceI do not usually take my time to do reviews , but when i do , it’s either got to be outstanding service or product or terrible crappy service product . And unfortunately surfshark and it’s customer service especially have been terrible to deal with . I have been going back and forth with customer service through emails that i am not satisfied with the surfshark vpn as it keeps on disconnecting my internet, doesn’t allow me to login into bank accounts , and every time i try to use a site like google for example it keeps on wanting me to verify i am human . Once surfshark is disconnected all these work normal . For 5 days now i have been having back & forth email with surfshark that i am not happy and have uninstalled all their apps from all my phones and computers and to be issued a refund however they keep on insisting that i should change settings and read instruction manuals . This is supposed to be a “no hassle refund” process . I see nothing but frustration from them . Maybe this is just my experience alone , but i do not trust contacting their customer service again ..Version: 3.12.1

Unsolved streaming issuesIt is really bad experience the video streaming is not worked, it cannot connect the streaming services and the customer support cannot solve the issues. I also tried the other VPNs on the same services and devices e.g. NordVPN, they run pretty well and fast..Version: 3.13.2

Beware auto-renewal traps - should this still happenThe product is good and does what it says on the tin. I use infrequently 1-2 times a year and so a 1 month subscription suits my needs. However the Auto-renewal is on by default. I spent 2 hours working through the processes to finally turn off this function through live chat. Got home and as I was turning the vpn off a pop up occurred requesting me to auto renew which I inadvertently pressed. In the 2020s using a business strategy of ‘we are going to take your money by default and make it as hard as possible to prevent you from us doing so’. Should be shunned. An auto renewal button in settings should suffice (default to off). If you have ££ to burn then don’t worry and purchase the year option - otherwise prepare for an arduous process to rectify..Version: 3.8.0

It sucksI tried to quick connect 20 times and it doesn’t even work,I payed lots of money and wasted my afternoon trying to connect to the VPN.Version: 3.12.1

IOS App drops connection alwaysThere is definitely a problem with the iOS app. I had been in communication with their appalling “customer service” and “tech support” for weeks. They must have asked me to change settings in every possible combination three times over. I send them 10+ videos and in every video, using every suggested combination of settings the exact same thing happens; The VPN works great till eventually it just stops working. Nothing loads. Email, web pages, services are all stalled with no data transfer whatsoever. Then, I open SurfShark, disconnect from the server and instantly everything loads. I get notifications, emails load and web pages load. Their tech support and customer service never seemed to have any real intent or interest to help. Instead they seemed to be trying to keep me in a endless loop of emails to take no responsibility. IMO it’s a scam. The VPN service works just long enough to draw in customers and subscribers..Version: 2.5.0

How Nord and Xpress VPN used to be.Below is my previous 5 star review, sadly this app is now critically broken. Please ignore their generic responses on here of “this is easy to solve please contact us at our success team” etc. The app went from flawless to utterly useless with the issues described below on all the other 1 star reviews - avoid until they sort their protocols etc out. Go back 18 months and Nord VPN and Xpress VPN were the go to choice for fast effective VPNs. They each have there base in a country that meant that they kept no logs to ensure your privacy and were a fair price. But then they got greedy and proceeded to advertise everywhere and prices went up but with no justification for this other than to make even more money and to cover there advertising budgets. In steps Shark, it’s a no log country (BVI) and provides a top rate service with 24 hour live chat support and best of all it’s a reasonable price, in effect if you want the abilities of Nord and Xpress VPN with non greedy prices this is the VPN. Doing research online my sentiments seem to be echoed in most quarters (not the blogs and sites that are paid to give Nord and Xpress the top spots but proper tech sites like Cnet and Techradar etc)with this service being the best newcomer and giving the old guard a run for their money..Version: 2.16.4

Not working in ChinaIt took a long wait to connect in the past. It’s not working anymore recently..Version: 3.12.1

Not working at all on NetflixThe only reason why I paid for this vpn was Netflix. I paid more than 100 CAD last month and it had been working properly for few weeks, but it has not working at all from last week..Version: 2.20.0

Works for some content, but not othersI downloaded this app to try to access content in the US as I am in Japan. For the most part, the app is easy to setup, turn on, & I had no trouble verifying that it is working as expected. Unfortunately, it really depends on what content you are trying to access. First, it didn't work when I opened CNN. I was seeing the international page. But after tweaking the VPN, CNN was working. But for reason, no matter what I tried, NFL is still able to detect my real location. So I'm not able to access NFL content restricted in the US. So if you are needing a VPN for NFL, this app will not work for you. I also had a live chat with a rep who confirmed this. I also discovered that the Home tab in the app has some accessibility issues. It doesn't seem to scroll. Probably not a big issue, once the app is setup, you will not need to open it much. But it would be nice to be able to access the Home tab & the info on the screen without difficulty. So the app needs improvement in accessibility. Lastly, it seems that when VPN is running, my phone's battery drains a little faster. I have tested other VPN apps that did not drain my phone's battery anymore than usual. This is definitely an area Surfshark can improve on..Version: 3.7.3

Aweful product and customer serviceBEWARE. When I purchased the product it came with a 30 day money back guarantee, and the service was great. Immediately after the 1st 30 days it started to be faulty. I had purchased a 2 year subscription and now I need a different VPN app after 1 month. When I contacted the company for a refund they refused and did not solve my problem. Money hungry, unreasonable and a very rude company..Version: 2.11.7

Doesn’t play well with other security appsI use an iPhone 6s (iOS 14.7) and surfshark is passable but annoying to use. For starters it likes to have trouble connecting to servers and will take 30+ seconds to connect sometimes. It would constantly drop the connection and have to reconnect while I sit there staring at my phone waiting. When I introduced adguard ad blocker with it just would not work well at all with this and would constantly shut off and/or shut off my dns protection. I tried other ad block apps and it was just a mess with all of them. This most recent update made it almost unusable on my phone so I switched to another vpn. Maybe it’ll work better on an up to date iOS but if you’re running an old os like me I would try another service.Version: 3.0.1

Need to pause/disconnect to connect!I’ve been using this VPN for quite awhile now and I don’t know why (I’m on Apple iPhone 11) but recently when my vpn is running, my internet access is not usable. As soon as I pause or disconnect, my connect comes through. Didn’t happen too frequently before, but now it’s pretty much all the time. Please let me know if there is something I can do to fix this, otherwise it’s pointless to pay for if I can’t even connect to use it!.Version: 3.10.0

Surfshark doesn’t work optimally in China, sometimes take infinitely long to connect to a locationI’ve been using Surfshark for a little over a month so far, this vpn isn’t the best but reasonably priced in relevance to its performance, in the past few weeks, I’ve encountered many connectivity issues since I paid for a 24 months plan, they’re annoying indeed but most importantly it causes so much inconvenience to my daily basis like if I’m not at home I gotta reconnect to vpn servers for several times or some just won’t work due to the restrictive internet in China, it’s not only happening on my phone but also on pc which is even more annoying and more frequently, for instance if I connected to locations in United States, it would usually appear a red banner saying we’ve detected an issue on your internet or something every 30 minutes or less sometimes :( Overall,it’s not working well in China I hope Surfshark team can help out the people like me in countries like China with internet restrictions..Version: 2.21.0

Severe connection issuesThis application is severely broken on iOS systems as well as Windows. On both iphone and ipad, if I leave a phone inactive for some longer tome, their VPN somehow blocks internet connection and I am not receiving updates. Currently my father is not well and internet app has not received message on time. After unlocking and force reconnection with Surfshark, i’ve received a massive number of old updates i was supposed to get earlier. Besides, very often i have to force reconnection to Surfshark in order for internet to work. On widows, the application very often get disconnected in the middle of something and asks for login credentials. Completely unreliable. I have to keep it turned off, so essentially paid 2 year subscription for nothing..Version: 3.4.1

Turn on my auto renewal without notifying mePoor customer service experience I have deleted my surfshark account and cancelled the auto renewal, reading from other comments, surfshark may still charge people even they have their account deleted. If surfshark charge me after I have my account deleted which means they didn’t delete my details completely. I will sue them under GDPR since we are given the right to be forgotten..Version: 3.11.1

Worst app everI pay for subscription but I am not able to use the service when im in China. When i try contact to service team the request dont go through either as it always said failed to create ticket. When i try to share with other device also nothing worked. The app also messes up my phone wifi connection. I WANT THIS ISSUE FIX OR GIVE ME MY MONEY BACK!!!.Version: 3.12.1

Not functioningI first came across this app around 2018. I found it be very good, especially as I am someone that travels a lot so this app really came in handy for watching UK content in foreign countries. When my subscription expired I didn’t immediately renew it as things were very tight everyone, namely the pandemic. However a few months ago I took out a new subscription and that’s when things starting going wrong. I noticed that the app prevented me from accessing my data. So I would activate the pause function giving my phone access data once again. After the back and forth of activating the app then pausing it to my mind it became clear that there was no reason for having this app on my phone if it was preventing it from carrying out basic functions such as accessing data to go online etc. So as of today I’ve deleted the app from my phone..Version: 3.12.1

Not working in China after 1.5 monthsI bought their one-year service on June 3, and now on July 29 it doesn’t work at all anymore. Even before, the connection was unstable too. Now that I want to request for a refund, Apple says I can’t do that anymore. So what can I do? Letting it expire in 10.5 more months with no use?.Version: 3.12.1

Update: battery draw still not fixed.I have used 3 different VPN services over the past decade or so. They all have pros and cons. This is a good VPN for someone that doesn’t want to tinker as it requires little setup and has an easy to use interface. It also seems to have fewer blacklisted servers compared to my previous VPN. That said, I have 2 major complaints and they both pertain to performance. First, when this app runs in the background on my iPhone 13, it seems to draw considerably from the battery. And second, it seems to affect performance significantly. Apps run slow and lag. Hopefully they can fix these power draw/performance issues with an update. I am in app version 3.11.3 and iOS 16.5.1. Update: I am subtracting another star as the battery draining issue has not been fixed(and seems to be getting worse). If I don’t use my phone at all my battery will lose 20% of its charge by midday just from letting surfshark run in the background. Sadly cannot recommend this app for mobile users..Version: 3.12.1

Stopped workingUp until today this app worked well on my tv with the Firestick but it has now stopped working. All the channels I could usually access stopped being accessible. I have a paid a years subscription and I find this disappointing. Having been in touch with your support and tried everything they instructed me do, it still does not work. Sadly am into the second year of subscription and will be looking at finding an alternative as this doesn’t do what it is supposed to. This year it has been a waste of money..Version: 3.0.0

Doesn’t workThis vpn doesn’t work all the time, it works when you get a bit of luck and the support team never responds, trash 🗑️.Version: 3.12.1

Bait & switchYou get 3 stars, you sign up at a low price then get a captcha window constantly! dig into their site and learn they do this on purpose, slow you down with a less secure VPN service, then offer you a second plan (which doubles the price) to make the captcha go away, they literally admit it! so that really good plan is a bait & switch, by the time you figure it out you could be past your 30 day refund mark… all that said if you don’t care about any of that, including not being secure with online banking or remote logins, then the shark is reliable albeit slow to connect at times…an in your face startup splash screen is annoying but not a deal breaker, buyer beware, you get what you pay for.Version: 3.13.1

Terrible AppSurfshark caused connectivity on my iPhone 12 to stop working. Despite hours of effort over numerous months Surfshark could not resolve the issue. Apple was able to locate the problem and recommended that I remove the App. Once the app was removed my iPhone worked perfectly again. If I reinstall the app my phone stops working within a few days. I also tried to use the browser version on my Macbook with Firefox and Safari. Surfshark caused the internet to slow dramatically and some websites won’t open. Unfortunately, my experience was really bad. I recommend you stay away from this VPN. Update: the developer responded to my initial review requesting I reach out. I did reach out and unfortunately, this was a hollow offer. Once he actually reviewed the case he acknowledged nothing could be done and tried to rewrite the chain of events and blame me for the issues. Unfortunately a waste of time..Version: 3.3.0

Keeps disconnecting from phone. I don’t recommend this right nowI got Surfshark after reading differnt articles about it. At first it worked well then it started disconnecting from my phone. Over half the time when I check my phone it’s disconnected from the server which to me defeats the purpose!! I contacted the help desk and all I get is to try this setting or that setting . If you report it on the app after you send the message you get the same thing over to try this, check your internet connection etc. I’ve tried changing the thing I don’t know how many times. It doesn’t do it to the tablets or computers. I got 3 years coverage because of special pricing on it. At this point I wouldn’t recommend it to anyone. I will not be going with Surfshark again. Really disappointed after all the good reviews in computer websites plus other websites..Version: 3.11.3

DisappointedWhy do I have to do all of the work? Bypasser isn’t available for iOS because iOS doesn’t support split-tunneling, but you won’t just come out and say that. Your Pause VPN feature isn’t available for all protocols on iOS for some unknown reason - it isn’t available for IKEV2 that I was using on my mobile devices, but I researched and figured out on my own that it is available for WireGuard. In addition, you make us contact support to disable auto-pay for our accounts, but you conveniently allow us to turn it back on ourselves in our online accounts. You need to be upfront and honest about the details of your features and also allow us to manage our own auto-pay settings through our online accounts. I find your current mode of operation extremely shady and I’ll be researching alternatives because I don’t have a good feeling about your business practices..Version: 3.4.2

NordVPN has greater stability compared to SurfsharkI strongly advice against subscribing to Surfshark VPN due to its limitations. There are numerous websites that Surfshark VPN doesn’t support, and when reporting connectivity issues to customer support, their response is consistently “we don’t guarantee access to all websites.” Despite having paid for a two-year subscription, the app prevents me from accessing the websites I need, and obtaining a refund has PROVEN IMPOSSIBLE. With 1.3 years on my contract, I regretfully acknowledged that my investment has been a total waste of money!! However, I highly recommend NordVPN, as it consistently provide reliable access to a wide range of websites and demonstrates greater stability compared to Surfshark and demonstrates VPN. Be a savvy customer and make the right choice! Feel free to share this information with potential customers to HELP PROTECT THEM FROM WASTING MONEY!!.Version: 3.15.0

Not working in NZ & but gave refund after bad review onlyHad to give bad review to receive refund - they resist refunding if poss - demand one!.Version: 2.6.1

In the first few months, it was great, but after that, it was a disaster.For the first 3.5 months, it worked well. After that, I couldn't use the streaming services of several apps. I subscribed for 24 months and requested a partial refund for the months during which I did not use the service out of the 24-month subscription period. Despite experiencing service failures after 3.5 months, Surfshark insists on charging me for the entire 24-month period. I regret subscribing to Surfshark instead of other VPNs that work well with streaming. I can't imagine it being a 5-star app in this situation, but I believe the stars will diminish if they continue to operate this way. By the way, there are 8 Surfshark staff members in the email chain out of 9 emails to which Surfshark replied. I don't think this was an effective way of handling customers' enquiries.".Version: 3.13.0

ScamAfter canceling they still charge you repeatedly.Version: 3.13.2

Do not buy this serviceThere is no warning but this app does not work at all in China. They will not give refund either. I used for a free week and during this time had no issues but soon after the trial period they stopped working. I had similar problems with the other company and they at least refund the partial payment but this company is the worst I have had to deal with. Basically they sell service witch is totally useless for those living in China..Version: 2.11.2

Was goodSeems like you have to turn off to tweet or fakebook.. like the things you want privacy from you have to disable it now.. will not renew..Version: 3.11.3

Not a reliable investmentI have paid money for a long subscription. I thought this would be a good asset for me, but it stops my internet from working more then half the time and the other times it does not connect. I don’t know where to reach out to the management team for this to be resolved.Version: 3.13.2

YOU CANT REMOVE YOUR CREDIT CARD!If you decide to subscribe, I highly recommend paying via Apple as cancelling your subscription is much easier via a trusted third party. My subscription didnt cancel and I couldnt remove my expired card saved on my account - apparently they can still charge my bank with authorisation from an expired card. Cancelling a subscription with payment information saved directly with them is incredibly difficult - I initially cancelled but couldnt remove my card saved so I let it expire. Came the following year and it was charged somehow to my account. The only option is to use their chat feature or fill out an online form - the chat kept promoting their other subscription services and I had to keep reiterating I wanted the subscription cancelled which I did before. They wouldnt remove my saved payment information and advised the account had to be deleted altogether once my refund was processed which then my subscription could be deactivated..Version: 3.16.0

Doesn’t work in ChinaI tried the free-trial and the purchased two-year package. Surfshark worked wonders for the first 30 days. However, after the 30-day money-back guarantee period issues starts popping up for Chinese users due to restrictive network. I have to learn manual setup, IKEv2 and download another app called OpenVPN. A lot of learning put into Surfshark and about at least 4 hours trying to figure things out. Today none of their server is working from A-Z country, which include OpenVPN and IKEv2. It’s very frustrating when I don’t have connection when I am using a paid VPN service. I do not recommend anyone using Surfshark specifically if you need it in China..Version: 3.12.1

Not great for IOS 13 and aboveThis app drains my battery. I previously reached out to support because I wasn’t able to toggle this VPN on and off. I was instructed to delete the app and re-install. This provided a brief fix. I have maintained the updates and now not only can I not toggle the app on/off, but it drains my battery. I have a paid subscription and the app for my Windows PC works well. On my Mac it’s kind of hit or miss regarding the connection. Doesn’t matter if I have a browser opened or closed sometimes the VPN stays connected and sometimes a reconnect is required. Will be looking at alternatives when renewal time approaches. UPDATE: I received an email within 48 hours with an invitation to reach out and partner for a solution. I replied with more specifics and never heard back. When I noticed all of the developer replies to these reviews, I had a better opinion of this company. Now I’m thinking they make it a point to reply because it’s a good public relations tactic. It’s been about a week since I replied to their email and have not received a reply. Unfortunately for me, I bought the 2 year subscription. Lesson learned...Version: 2.18.0

A good service. Hope it continues to improve.For what it is, it's decent. Does the job, and does it better than a lot of the other VPNs out there. Not exactly the best, but one of. And I know that through the reports of third party testers; feel free to do your own research. However, I would like improvements on better, faster, just as safe encoding so as to not be so taxing on the network speed of my devices. And also the app drains a significant amount of battery in the background throughout the day. Looking back on my battery data, at all times it is responsible for around 20% of the total power draw at any moment. That is not to say it drains 20% of total battery through the day, but still. Improvements can always be made, so keep making them and I will keep paying you. Thank you..Version: 2.15.0

Not happyI bought a years subscription and I have had nothing but trouble with it. I can’t send any snaps on Snapchat, as well as so many other things. I bought it so that I could watch more content on Netflix but it won’t work while the VPN is on. I have to keep turning the VPN off in order just to do the simplest of things. I wish I could get my money back..Version: 2.22.1

DisappointedI had bought a monthly subscription, it seemed to be working fine so I bought a year’s subscription. Within weeks weird things started happening to my devices. Felt like someone else was controlling things. Apps were being messed with. I decided to delete surfshark after couple of months even though I still have many months left. It is strange but nothing seems safe esp my phone. The apple products seems to be fine but feel so unsafe using my phone. I don’t like leaving negative review but I think people should be aware of these issues..Version: 3.11.1

Mostly seamless, but huge battery drainAfter trying a few free VPN’s I bit the bullet and went paid-for and it was a revelation! Surfshark is speedy and mostly seamless (I do find every now and then I have to disconnect & reconnect to get my internet working again) and the ad blocker is worth the subscription alone. My biggest complaint however is the battery drain, my “last 10 days” lists Surfshark as the largest overall battery user at 28%, with some days as high as 35% which means that sometimes I’m having to do a top-up charge during the day which is a real deal-breaker for me unfortunately..Version: 2.11.1

Poor supportNot very impressed I'm afraid. I constantly had to disconnect it because it blocked access to certain services such as banking, which surely is the point of a VPN. When I got the email informing me that my subscription would renew I decided to cancel it. However, the Delete account link only took me to the log in page where there were no instructions on how to delete your account so I assumed - wrongly - that I had deleted it. A few weeks later I realised I had been charged for another subscription. I contacted Surfshark but the only reply I had was that it was too late for a refund as more than 28 days had elapsed. So beware when your subscription is due for renewal and make sure you get the exact instructions on how to delete your account - I can't help feeling I was tricked into another subscription and customer services were not helpful at all..Version: 3.12.1

Great, to good, to turned off.When I first got the app it was excellent. Worked seamlessly in the background and improved my viewing with removing all of the same ads. Sadly overtime it’s resulting in absolutely chocking my WiFi to the point I can’t have the vpn running on my iPad while having anything else or or it buffers both. For context without the vpn on I can run an iPad, 2 phone, my partner streaming tv while I game online. This hit the low point 2 weeks ago where it no longer works for watching tv shows out with my region and even in my region streaming services won’t work due to the vpn proxy. I haven’t used the service now for a few weeks. It’s a shame as it was a great service and felt value for money but now it’s just off. I now wouldn’t recommend..Version: 2.20.0

Not work in ChinaThis VPN has very bad connection right now. You won’t have chance to feedback their developer in app because it will stuck on inside and keep loading loading loading until you turn off the app. I don’t know why so many good reviews online about this VPN but I personally don’t suggest it. Never work.Version: 2.22.1

Not recommend itWhen you enable Surfshark VPN the internet speed drop and sometimes cannot connect to internet. Antivirus cannot use in iPhone. I don’t think I will renew this vpn..Version: 3.6.3

UmmmmSo I started this free trial, it was working fine all is well until 5 days later. For some reason I couldn’t switch the VPN off It just kept switching back on instantly had to delete it.. the reason i turned it off(well tried) is because my wifi AND mobile data wasn’t working at all for a period of over 24h. After manually deleting this VPN I had no further issues with my wifi or data. This app is a bit sketchy. Also had to verify with any service of internet wether or not I was a bot and had suspicious internet trafficking on my phone, no idea but yeah. That’s my adventure with Surfshark VPN..Version: 2.14.0

So much for a free trial.... - UpdateOriginal: So, I was looking for a VPN to use for about a day, as I am doing troubleshooting. Surfshark got great reviews on a lot of pages (though they all earn commissions probably, so idk how accurate those reviews are), so I decided to try it out. I’m a forgetful person, so as I do with most subscriptions with free trials, I activate them then cancel the subscription, keeping the free trial and then afterwards, deciding if I’ll continue or not. The second I cancelled the subscription’s renewal for after the week, I was hit with all kinds of notifications about how my plan had expired, and I couldn’t use the VPN without “an active subscription” - which goes directly against the idea of a free trial. So, as the title states - so much for a free trial. 1 Star. Update: Spoke to support about the issue, and was given a new account with the week’s free trial. Upping to 3 stars, had an excellent support experience. However, I think the problem I described shouldn’t have existed in the first place..Version: 2.11.4

Does not work for ESPN+ in USAI purchased this to watch ESPN+ college Bball. It worked for a little bit and then stopped. I contacted Surfshark and they couldn’t solve the problem. Because it was past the 30 free trial they refused a refund even though their product does not work. I am now stuck with a two year subscription for something I can’t use. I’m sure it’s fine for other things but don’t waste your money if you want to watch ESPN+ in the US.Version: 2.25.3

This Shark is confused…I bought a two year subscription for this a couple of months ago and whilst it works perfectly for Windows OS, it doesn’t like Apple’s OS either on my iPhone 14 Pro, iPad 7th Gen and my MacBook, even with most recent updates. Examples: 1. Will never connect automatically, even though I have set it to that, so have to constantly manually connect. 2. Will never disconnect when I am using a “safe ISP” at work with their own VPN, even though I’ve added this to the app, so have to manually disconnect. 3. Have to close Surf Shark down when I want to view my own CCTV cameras. However, when it is connected to a VPN, it does work extremely well, even when creating a Hotspot on my laptop to connect my VR Headset. Just a shame with the niggly issues listed. Devs: No, I won’t contact support, as you have all the info and devices listed above. REVIEW UPDATE May 26, after Devs response. As you can see, a standard reply, even though I stated, “I won’t contact support, as I supplied all the info they need”. Just proves they do not read/listen..Version: 3.11.1

High battery usage in backgroundA good and fast vpn, but after I connected the vpn and left that it background, my battery gone fast even without using..Version: 3.12.1

When it works, it’s greatWhen this app works it’s great. But that’s not very often I have found. On my iPad and iPhone it will frequently require me to reconnect the VPN otherwise the internet won’t work. I’ve tried all protocols and all present this problem. This really needs fixed as it’s been an issue for a long time and other VPN apps don’t have this issue. I don’t use SurfShark on iOS devices due to this and if not fixed I will not renew my subscription. The VPN needs turned on and left, not to have to be deactivated everyday or every other day. Please fix this. It’s been an issue for too long..Version: 2.22.1

97%.....Why always stop at 97% loop.... plz don't buy it' will torture your patience..Version: 3.13.0

Cannot connect the Server in ChinaTried many times, not able to connect the Server in China. Attempt to create a ticket but not allowed to open the link due to the restrictions in China. Wondering how I can contact the customer support then..Version: 3.7.0

Annoying as hellKeeps randomly connecting. The app is good and solid but wth.Version: 3.13.0

Not working stablyOnce pass 30 days free trail, the connection is lost specific when you are using in Asia. Do not recommend if you are in Asia..Version: 3.12.1

Godawful compared to the other majorsI don’t think it has ever connected in under three tries, it’s slow to even disconnect, let alone connect. Once it’s up it is basic, but fine. Often completely borks connection if it gets confused, for instance if I get bored of it hunting for a decent connection, watching it’s fascinatingly annoying connection animation running for ever, and cancel the connection it will proceed to mess with everything Wi-Fi related. Don’t try the kill switch or you could literally have to uninstall it to be able to use your device. Just use one of the other options, if I didn’t have six months left I would delete it and burn their offices to the ground..Version: 3.13.1

I’d give it 1 star, but I feel like my case may be the exception given the other ratings/reviews.Since I installed this VPN around 48 hours ago it has completely turned my iPhone upside down. All of the sudden basically all of my contacts are blocked? I get this error message saying “Unable to Send Message, Message Blocking Active”…except I didn’t block any of these people, nor did they block me. Plus, it’s all of my contacts save a few from what I can tell. I’ve tried power cycling my phone, a hard reset, I’ve tried it away from home (outside of Wi-Fi), it’s all the same and makes zero sense. Then it’s effecting my apps, the McDonald’s app wouldn’t load at all, it was a complete lost cause. Then my email clients were both faulty, it’s like it just dropped a nuke inside my device. Idk, I’m about to just delete the whole thing and hope to god it helps and undoes the damage. I’m afraid that I’ll get rid of it and it will stay the same, then I’ll be left with the mess. I’d write it off to something else but there hasn’t been any other substantial changes made to my device or day-to-day operations. Would appreciate if someone would reach out to me and help resolve this issue..Version: 3.8.0

Scam! Buyer be ware!When signed up, it said that I had 7 days for trial. However, it charged one year subscription right away. I contacted Apple and they would not give me a refund! Don’t use this app! It’s a scam!.Version: 3.12.1

Good so farI replaced Disconnect Premium with SurfShark. I believe that Disconnect has a more robust advertising blocking experience since some apps that I used had zero advertising within it and SurfShark is letting quite a bit through. I will continue to work with this due to the fact that Disconnect logs every click and website visited being based in the US. SurfShark contains no logs. I’m not doing anything improper, but my browsing and operational data is mine to distribute, not someone else. Yes, I understand that I am writing this on a device that tracks everything that I do. But I must attempt to be mindful, and for that, I appreciate this particular app since they are the only other VPN that is making a try at providing good IP masking and adblocking device-wide. I have not had challenges with the kill-switch like others but I can tell you that I put my connections through the wringer. I use SurfShark, Cloudflare 1.1.1.1 as my DNS server, three different blockers and have locked down Bluetooth and WiFi sniffing. Speeds are slower, but I can still stream..Version: 2.3.1

Account get hacked easilyThis VPN account get hacked easily which cause problems in other accounts like Instagram Facebook and others I have to change my password every week to secure my other accounts if we have to pay you please give us good service otherwise we have other options as well.Version: 2.22.1

BADI took out a subscription in 2020. Cancelled before it was due for renewal in 2021. Still got charged. Reported and confirmed cancellation. Got charged again in 2022 AND again just now 2023. Despite cancelling in 2021! Despite reporting them. Despite many many emails and even a couple of phone calls (international…at my cost!) After the first and second post cancellation charges I got some but not all money back. Nothing so far after 3rd. Don’t buy from this company!.Version: 3.10.1

It is frustrating!After having used Surfshark for nearly months, it is not perfect, but I felt it was okay to continue to use it. A few days ago, I decided to upgrade to an annual plan, but after making the payment, I can no longer use this app. I always receive a notification: your subscription has expired, choose a plan ….., I tried to click “get help” but the screen went blank. I dropped several emails to report this problem, but I was told there might be “bugs” to be cleared. I don't know how long this issue can be solved. So it has been a very frustrating experience for me..Version: 3.11.1

Worst VPN everHaving used Nord & Express VPN in the past and having absolutely no issues with them at all, I foolishly tried to cut costs by using Surfshark. The issues are endless, from locations being completely useless - Hong Kong puts me in the Philippines, for example… which, in the case of doing business is a world of difference. This happens with many other locations I attempt which often leaves me no choice but to just disconnect this VPN altogether. Worse still, it has now several times prevented iOS updates to the extent that it rendered my iPad useless for weeks and one iPhone had to be replaced after months of inability to update or access wifi at all. In the end the only thing that helped was a hard erase of the Surfshark app on that phone and then, suddenly, everything was working again (after wasted money on replacement phone, than you). I would not recommend Surfshark to my worst enemy, it’s one thing to waste money on a service that doesn’t deliver, but when that service actually causes serious issues that actually hinder the usability of your devices, that’s criminal..Version: 3.7.3

A scamI am in China and going to be staying here for a couple months. I still need the apps that I used to use in England. The first couple of weeks were pretty good and the VPN was very amazing and worked perfectly. One day all of a sudden the app wouldn’t work at all. None of the countries would let me connect, everything that I tried did not work. I couldn’t contact support since I was in China. I was also on social platforms witch I could not access because of the VPN not being able to connect. It has been five days since I couldn’t connect and is very annoying. I can’t even connect to friends and family members because of this VPN. I bought his VPN so I would have it until 2025. That way if I go to any countries I would be able to use it. But right now I’m thinking of a refund and it says I don’t work at all. If this is a problem because I am in China. Please fix this. It’s nothing wrong with my device because it also does not work on my iPad. It has really annoyed me, so please fix this!!!.Version: 3.12.1

WorthlessWe got this app for use on our two iPhones while traveling in Europe. This was based on an online review by a couple who used the app extensively while traveling the world for six months. It sounded great. However, not only did it not work (Surfshark never once found/used/created a VPN), it blocked us from using any available wireless service while traveling. For example, wherever we were, the lodging or hotel would have Wireless available. If we logged onto that, we would see that wireless connection start but then within 20 seconds see “no Internet connection” just below the apparent wireless connection. There would never be an alternative “safer” VPN to replace it — just no internet. Nothing we did would correct this. We also were prevented for the most part from using data, making phone calls, or sending texts. Pretty much everything was blocked. We called Verizon to ask why this was happening as we had signed up for one month of international calling (we thought that was the problem). Verizon helped troubleshoot a few things, but no matter what we did everything soon was nonfunctional. Finally, I turned off Surfshark and immediately was able to use the local wireless. Seamlessly. We also were again able to use our phones for data, calls, and texts. Then I allowed Surfshark to start back up and, just as before, we were blocked from using any wireless whatsoever. Don’t waste your money..Version: 3.11.3

Don’t TrustSurfshark decided to install its new antivirus software disguised as an update. Never trust software that does that! Trustworthy software asks for permission..Version: 2.20.0

India Vpn so slowIndia vpn is so slow, try to upgrade to faster ones..Version: 2.1.1

What a let downI subscribed last night (rec confirmation of purchase etc) but I go to use it & it’s still asking for me to subscribe/purchase in order to use it. Tried logon via code which it says is on every logon page but it isn’t, what a waste of $108 nz.Version: 3.14.1

Unable to login to any Indian appsUnable to connect to any of the Indian apps. This is mostly the case after the servers have gone virtual. Even though the IP location shows as Netherlands, the support team refuses to accept the issue and claim all is well. My subscription is totally useless now. Would not recommend to anyone planning to connect to India..Version: 3.6.0

Huge battery drainThis app is a huge battery drain. It rounds out about 19-24% of my battery life on a daily basis. For a while I couldn’t figure out what was going on because my battery would reach critical levels without huge activity by just after mid day. This was odd given, under normal usage, I would not need to recharge until around the evening some time. As I dug into it, I realized Surfshark hogs my battery life at an unreal level. While it provides decent speeds through the VPN, it’s not useful if the VPN robs your battery so you cannot make use of the very thing that it’s supposed to be protecting. I do hit occasional snags with websites as well. Granted I can usually solve it by switching VPNs but I just want to point out that it’s not flawless. One positive aspect is that out of the other two VPNs I have tried, Surfshark tends to have better connectivity. When using prime video with the other two well known VPNs, I could never get prime to connect. However I am able to get it to connect about 95% of the time with Surfshark. But again, how useful is it if I am limited to 20% less usage of my device? And this hogs the battery even while not actively using my device. It just cycles in the background draining the battery. Very frustrating.Version: 3.12.0

It works for only an hour or twoI always have to reconnect for it to work, at first it’s very fast and pretty good but after it just doesn’t work anymore.Version: 3.14.0

Do not useThe VPN stop working right after 30 days, and they do not give refund. Customer service just ask you to test all their servers every 24 hours. But it if you need something to kill your time..Version: 3.12.1

Doesn’t Work in China!!!Stopped working right after the 30 day grace period. This was nearly a month ago, and still no progress on fixing it. Cannot contact support either without a VPN because the website is blocked, which makes it impossible to cancel the subscription because you need to talk to support. I made the purchase in good faith and this service completely betrayed it. Day after day, I’m let down by the fact that nothing has changed and I still can’t connect. Would not recommend this service to anyone, especially given how the developers are refusing to reply to similar complaints about issues in China. Clear case of bias against customers residing in or visiting the country, even though we likely make up a majority of the clientele. This app completely failed the basic principles of the services it promised in regards to internet accessibility, security, and privacy. Even if you’re not using it for travel in China, I wouldn’t recommend the service because of the provider’s inability to address these issues over an extended period of time. Given the other similar reviews on this app, it’s clear that Surfshark doesn’t care about their customers and simply want to scam them out of money. Again, these problems only rose immediately after the 30 day refundable period ended. I will amend/update this review depending on the support team’s response after I leave the country and get access to my email again. I don’t care what their refund policy states, if the company has any integrity they should be willing to make an exception for those in my position because their failures are inexcusable and ridiculous..Version: 3.13.1

Fake TrialI got the 1 week trial but they charged me right away. I have asked for a refund and have to heard back so far. It has been over 2 weeks. Very disappointing..Version: 3.12.1

Stopped working. Very hard to cancel subscriptionIt worked well when it worked. Then it stopped working so I decided to cancel my month by month subscription. I have sent three emails and they keep insisting they would rather fix the problem. I would rather a refund or at the very least you cancel my subscription..Version: 2.5.0

Too hard to get workingWorks kinda on iphone or laptop on a good day. Awful on tv’s. Haven’t been able to connect to Netflix for months and all you get from customer service is we are working on it. Asked for refund and told no. Poor!.Version: 2.22.1

Possible scamForget the constant issues with connections and disconnections, or when the app tells you it’s ‘connected’, yet multiple online (VPN) test sites confirm otherwise... let’s just not worry about this for now. The part you should be concerned about, are the barrage of sms and email spam you’ll receive whilst using the service (if it and when it actually connects). For example: search and browse shipping/freight companies - receive text from ’random’ number/email about your freight being held up in customs, and to ‘click link’ to verify details. Just a coincidence? Maybe if it happened once. What about when it happens half a dozen times? Very very shady..Version: 2.2.8

PurchaseWhy can’t I purchase less on the app.Version: 2.11.2

The worst VPN I used everDon’t buy it!!!Always have problems with the VPN connection. The Surfshark app is always fail to connect. I have to spend a lot of time to do the so call “manual connection”, but even the manual connection was broken last week! And the surfshark company never fix them! The only solution them provided is to try each IP address(hundreds of) every 24h!!! I’ve wasted several hours on it but non of them work! The customer service always copy and paste the Same email response!!! Never try to get problems resolved!!.Version: 3.12.1

Brick wall with no gateThis seemed to work for a few weeks, and then suddenly I had to disconnect the vpn use my phone for anything. I consider tech support chats, troubleshooting, and reading “help” pages to be a masochist’s garden of delights, usually accompanied with a masochistic lack of satisfaction, so I put off contacting support. After a few weeks of disconnecting the vpn any time I needed to use my phone, I did the chat thing to delete my account. Again, I would rather endure physical pain than commit to an unknown amount of time doing something I dislike intensely with no expectation of success. Apparently I waited too long to get my money back, and they weren’t willing to budge, despite that I had not been using their service. I had to turn their service off to do anything. So I canceled the auto renewal and deleted the app. Don’t ask me to buy your product and then expect me to also spend my time fixing your product..Version: 3.12.1

OMG RUN‼️The app BROKE just after the free trial💰🤠Hey guys I got this app and after about two weeks it just quit working. 🤮After my free trial.! It just stopped no VPN protection at all‼️ I talk to customer support through chat and it was really good talking to a very nice human being but I’ve felt like I have to prove everything to them 👎 taking screenshots of everything I sent to them I had to prove I had an account with them. I had to prove I paid for a subscription that didn’t work. Not good at all. 🤢I went into it wanting help trying to get it fixed so I can use a VPN but after a lengthy discussion I felt like I was getting a runaround I decided I wanted a complete refund. Shop around there’s too many big glitches in the system I don’t think the developer really Recognize the existence of the problem. Even though I could prove it through screenshots. I would definitely have given them a higher review if they could have fix the problem to start with. I really wish I could help them fix the problem so other customers won’t have to go through what I went through. I guess part of the fix begins here with this review✍️. Seriously, Surfshark if I can help you just reach out to me.🌷.Version: 2.3.1

Dreadful service - AVOID the Sharks!Don’t believe the hype, go elsewhere for secure and reliable VPN. Once you’re past the 30 day money back period the service becomes so unreliable the connection drops 3 or 4 times per hour at irregular intervals, and often reconnection is not possible at all. The Surfsharks will try to blame everything other than themselves but everything works fine when not attempting to use their service. Connect and it’s slow, or the kill switch fails, or no connection at all for days. Customer service chatbot insists you jump through 101 different pointless tests (including requesting personal and private details when they know full well you are not connected securely) which then completely screw with your internet settings with there’s nothing to show for it other than 7 hours wasted and having to call your ISP to fix all the stuff they insisted you change. And still no service, and you guessed it, refund refused. There’s a reason the introductory offer is low - because it’s simply not a reliable, secure service. AVOID LIKE THE PLAGUE.Version: 2.16.4

Not working from IranI bought this App on June 13, 2022, and paid for 2 years subscription. It did not work. It takes a long time to connect to VPN and after connection it straight way disconnects my device, iphone 13 pro, from wifi and sim card data. I contacted support team and followed their instructions to change VPN protocals, and tried all of them with out success any success and i also changed my location to many other countries and still problem persists. Finally i ran diagnostic process as instructed by the support team and sent it to them and still waiting for their next instructions…..Version: 3.3.0

Unable to renew subscriptionI have used Surfshark on several occasions, renewing my subscription on a monthly basis when needed and found the service to be completely adequate. I finally decided to renew my subscription and opt for a yearly subscription. However, on completing the transaction and going through several authentication processes with my bank and Apple, my subscription has still not renewed and on looking at my Surfshark account it states my latest subscription is pending. I have checked my banking app and no funds have been taken as yet, however, 12 hours on and I still have no renewed subscription and no access to a vpn. I have no intention of repeating the payment process for fear of double billing. My only option will be to find an alternative provider that can provide a service..Version: 3.12.1

Brutally honest reviewI tried the 7 day trail and I am unimpressed, this VPN has a few things going for itself that other VPN don’t, but, unfortunately it’s painfully slow, also all their IP addresses they use have been hit by radar/range bans from all major streaming services so it’s really just useful for watching foreign ads The onion VPN method would be good in theory but if we completely ignore the slow connection speed and take a look at their small server list its possible you can connect to the same VPN twice, I personally did when looking at their eastern europe servers... However, I do believe its great value for money, but personally its not worth having... no matter how much money you do or don’t spend on a VPN your browsing cookies, device fingerprint and ISP will always remain the familiar spy.Version: 2.10.0

Don’t waste your money—takes several minutes for a poor connectionFirst—more importantly—thank you for standing with Ukraine. Now the product review. Worked great the first month. Now I can’t even read a Washington Post article. I’m a US citizen who travels outside the US, Surfshark never successfully cloaks to be able to access sites I could access in the US, some that I pay for but can’t access outside the US when traveling. It takes forever to connect despite having solid internet connections, 3 or more failed attempts, I have to keep tryin to find a connection. I also wanted to use it as protection, but many sites see it as a VPN and won’t allow me access unless I disable it. Also slows my connection down dramatically, often to the point I have to disconnect because it’s so bogged down. Can’t use it for any of the reasons I paid for the subscription. Wasted my money, deleted the app..Version: 3.0.1

Don’t waste your money!I am very disappointed and unhappy with the service of Surfshark. Throughout my years of using VPN with other providers, I have not encounter any issues with them. With Surfshark, my account has been blocked twice, however, Surfshark Customer Support team cannot tell me what violation my account has done. I was also told that my account cannot be unblocked and I am unable to use my subscription anymore. There is no refund option offered. If Surfshark is unable to provide a better service, you should not be asking customers to pay for a 2 year subscription. This feels like fraud. I will not recommend Surfshark to anyone!.Version: 3.9.1

Doesn’t hide your IP from German sport services WOW and DAZNOn returning to the UK, I bought the app in order to access streamed content (broadcast by two German apps) which I am subscribed to, but is only available in Germany. Installation was fine but suddenly SKY Germany blocked access from my laptop. Shortly afterwards DAZN did the same, however I was able to access both on my iPhone. Approximately two months later both organisations updated their systems and I was unable to access streams on either my laptop or my iPhone. After numerous requests and submitted complaints, I was told the problem was known and would be dealt with. Not true: almost a year later and I still can’t access my streams. I have now cancelled my subscription although there is over a year left on it..Version: 3.4.1

Part of me likes it, the other part doesn’t..I’ll start off by saying that I began a 7 day trial (before committing to the 24 month deal @ $59), and I’m glad I did. I like the UI, but I’ve found that none of my apps work - I constantly have to disconnect & when searching on safari, I always have to complete the captcha cr@p. SOOO Annoying! I just finished up a NordVPN 6 month subscription & I’m thinking that I’ll probably go back to it.. I didn’t have the issues I have with Surfshark & they have a dandy little feature that allows me to pause the VPN for 1, 5, 30 minutes, an hour, etc., which is nice when I need to pause it to sign onto something, because I don’t have to worry about reconnecting, it does it automatically after I’ve chosen the pause duration internal. I also like that there’s an ONION server, which this claims to have, but I had nothing but trouble with it..Version: 2.18.0

Not greatIt makes it so safari doesn’t work no place I have looked says anything about that of course though. It say the client doesn’t have permission. I’m not sure what that means and I really don’t care it shouldn’t be happening. Especially with the amount of money it cost to use a year of this questionable vpn. It doesn’t throttle your system and that’s great but a lot of vpns do that now. Another thing that rubs me the wrong way is the fact they have a premium plus option. I hate that, it’s disgusting and predatory just don’t be like that and make your app as good as possible for one price and set it at that price like every other top vpn service, that would be consumer friendly and it would make it seem like you care about the customer which is a thing this company is not good at. I’m honestly surprised you guys have this many stars to the point I wouldn’t be surprised that they delete negative reviews for vapid reasons. I’m beyond not impressed..Version: 3.7.3

Completely disables my devicesOn a two year subscription with Surfshark and after the first year of constant issues with blocked content have requested a refund. Surfshark are refusing. Unable to shop for groceries, stream local content or google local companies. Disconnecting Surfshark and everything works perfectly. I’m fed up with contacting support, delayed responses and wasting hours following ‘how to’ instructions. I’m very unhappy and very frustrated with Surfshark. I’m not interested in wasting more hours/days going over the same issues..Version: 3.7.3

Please don’t make a protecter cost money, you want us to pay to not to get hackedThis is just about 1 thing I hate, the app needing money to even using it. I was on my Facebook messenger and I went to my grandpa aka popas account. There was this link and I pressed it, he said” look who died in a accident, you might know him” and the link was there, I pressed it and then it said, “you need a vpn” and it took me to this. Thinking that it would be perfect. I downloaded it and it took 10 minutes for my kinda slow data. I opened it and signed up. First thing that popped up was the subscription, in which I declined. Then I went to the location, then search and pressed USA, I went to los angles and pressed it, and the subscription popped, I don’t even have my own credit card, you need money to mask your real location?! Absurd becuase free trials I used to get charged my parents credits cards money. A lot of apps I’ve used cost money to use! Yeah! Downloading this for free to buy a subscription! Just make it cost money so I know better money-wanters!.Version: 3.11.3

UnreliableI always seem to be trying to fix it. It works for a while then breaks again…..Version: 3.11.1

30 day refund - you’ll have to fight for itI bought Surfshark but within a couple of days my partner told me we already had a paid VPN service I could be using. So I contacted Surfshark to request my refund, as I was within the 30 day period they advertise as ‘money back guaranteed’. Well. Every day now I wake up to a new, fake, customer service email cajoling and manipulating me with reasons why I should keep using their service. And every day I reply, simply asking for my refund. Still no sign of a refund. What’s to bet that they’ll string this out for the full 30 days and then claim my refund request is no longer valid? Absolutely disgusting behaviour..Version: 3.12.1

Didn’t even work for one day!I signed up for a 12 month subscription. First time I used it I found it great. Fantastic fast solid connection. Then the second day I went to use it and half the servers had disappeared so I couldn’t use it to tunnel to Australia! Uninstalled and reinstalled app still not there. Sent a message to support and am still waiting for a reply. Very poor help. Once you buy it you are on your own. Is it one person in a shack and with a bottle of beer running this company? I want my money back because within a day I can’t use it for any location other than UK, Europe and America. Don’t know where the 800 servers around the world are. Certainly the one in Perth has disappeared. Don’t waste your money on this because once they get your subscription you certainly don’t get any service and there is no way to contact anyone..Version: 2.2.1

Worst VPN - Has Become UnusableI am a international traveler and seldom leave app/service feedback however I must warn potential users how bad this service really has become. Surfshark used to be an excellent service but unfortunately in the last 2 years has become absolutely shockingly unusable. I predominantly use the app to connect to Disney or Netflix whilst travelling however when I connect on all my Apple products the service makes all internet connection void. No browsing, email or media will connect. I have tried numerous browsers including uninstalling/ reinstalling, clearing cache etc and this has not made any difference nor solved the problem. When I renewed my subscription last year I was hoping the service / investment would develop the progress of their service but I feel that Surfshark has become stale and that Express VPN is a far better option. I have not had any issues with Express VPN and I would advise any potential customers to carry out due diligence before thinking they are getting the same service as Express VPN when in fact Surfshark are now way behind in service. Hope this helps..Version: 3.15.3

Problems in chinaBefore, it worked once a week or something. Now it’s been so long. Quickly fix it..Version: 3.12.1

Crashing after updateI updated to 2.6.1 a couple of days back and it keeps disconnecting since. Very frustrating..Version: 2.6.1

Dodgy company. Unhelpful and dishonestBuyers beware. Impossible to cancel after you sign up for feee trial. They promised to refund my 1 month trial but impossible to do. Useless support. Despite my multiple pleas to have my service cancelled and have my money refunded but to no avail. I have emails to proof. Each time they completely brush me off. They make it really difficult for you. I am still waiting for my money. Thankfully I only paid for a months “free” trial..Version: 3.7.2

Doesn’t work in ChinaIt’s nice and all but it doesn’t connect in China. It says “The VPN server did not respond”.Version: 2.2.0

Won't renewI decided on Surfshark as it has the best review score on App Store and has several positive reviews on the internet. I'm not sure why, as my internet speed is less than a third down while using an iPhone and almost impossible to use on Apple TV and worse on Sony Bravia AF9. Now, I wouldn't, even more, lower speeds if I could use the Smart DNS - but Netflix and other services recognise the provided DNS as a shady one and refuse to play any content. Maybe I would be enough with my phones built-in scramble when on wifi. Also, even though the data they collect is not connected to me, they're still using more data than most I looked at..Version: 2.15.0

Cannot use it anymoreChina cannot use it, even I used their manual settings, still not working…….. rubbish.Version: 3.8.1

Bad customer service bad connectionI purchased one month of subscription specifically for my trip overseas in China. The VPN doesn’t work well because most of the so called countries in the app won’t work, I have to try one by one and to find one that works which take half an hour! even then it’s not working well everyday whereby I finally gave up and paid for another VPN service which has much better customer service. Shortly after returning from my trip and I realized surfshark had my locked on a auto renewal. I contacted customer service and support chat has bad attitude, will not refund a cent even though I am only asking for prorated refund from today onwards, explaining to them that they can verify I had not used theirs service since the auto renewal date. Very disappointed. The so called customer satisfaction marketed is a joke. Cannot recommend them! Bad customer service and dishonesty practices by signing people up for auto renewal but no email mentioning such!.Version: 3.7.3

La pire VPN que j’ai jamais euDéçue extrêmement de cette application. Je dois tout le temps la suspendre car elle ralenti tout et même bloque des applications sans raisons. Je la recommande pas 👎🏽. J’ai déjà eu beaucoup de VPN et c’est la première fadoua que je donne un avis aussi négatif, super déçue. Tout est à refaire malheureusement..Version: 3.13.0

Would love it if I could ever disconnect from it in mobileI have no issues with it in a laptop, but the mobile version really doesn’t seem to be worth it. It’s near impossible to disconnect from since it lags really heavily. You might as well throw your phone in a river and be done with it. Get the desktop version, avoid the ease of a phone!.Version: 2.12.2

False Advertisement of Free TrialBe aware — Surfshark falsely advertises on the free trial and makes canceling and getting a refund of their subscription extremely difficult. It’s been two months since my request, and I still haven’t got my refund to the subscription. I downloaded Surfshark on Aug 1 and requested their team to cancel my subscription before the free trial ended on Aug 7. However their team kept postponing proper actions but suggesting what benefits their app could provide, which in the end caused a charge of an annual membership on my card. After multiple requests of a refund, they finally replied that they cannot process the refund as my subscription was made through my Apple ID. I proceeded to request a refund with Apple following the instructions provided by Surfshark support, only to find out that Apple support helps with Apple subscriptions such as Apple Music only. Very frustrating experience overall. The app itself does seem to work as expected. It’s just not what I need on a regular basis. I also find the false advertisement disturbing and I have to share it here..Version: 2.22.1

Cannot stream from viu.tvMany Hong Konger who recently immigrated to foreign countries are joining Surfshark just to stream viu.tv from Hong Kong. Recently all IP from Surfshark are blocked by Viu. If this is the reason to use, don’t. Choose a different VPN provider as they are not blocked by Viu. Tried with Surfshark support. They cannot help. Submitted a request to unblock but we all know it will never works..Version: 3.12.1

Would be brilliant but…I got surf shark for a year as it has a wider range of servers than nord. It’s a decent product when it’s working (better than nord) but it has 2 issues that are non starters for me. A real shame because it’s got a lot going for it as a lot of apps I use don’t block it (they do block nord) and it’s a better price. Not sure which vpn I’ll be going with next but, unfortunately, it’s likely surf shark isn’t it. I constantly have to pause or switch off because anything connected to the web will frequently stop working when it’s on (including the browser) - works perfectly immediately when turned off - nord also has this issue frequently, but not nearly as often. It’s also not the wi-fi as I checked that too. Kills the battery even when nothing else is in use (even in the background) - originally thought it was the iPad battery as it’s an older tablet & got it replaced but it’s the vpn. If it’s on, battery runs out in a couple of hours, if it’s off, lasts nearly 2 days. With nord I usually got 8 hours when iPad was using internet and up to 12 without but that was before April 23 so not sure if it’s the same now. Fix these 2 issues and it’s a great app for a good price but for now I’ll probably be moving on once the subscription is up.Version: 3.15.2

Doesn't work for multiple Canadian sites from abroadI regret purchasing a two year subscription because Surfshark doesn't work for multiple Canadian sites that I need to access while abroad. I contacted customer care but they only provided self help guidance involving updates and settings none of which worked. When I asked for a refund they refused because it was beyond the cancellation period..Version: 3.14.0

Battery drain on iPhone and no Linux appThe battery drain on my iPhone is severe, looking at the battery monitor this app has a lot of background activity draining the battery quickly throughout the night when it’s not in use. It seems looking at the other reviews it’s not only me. I had some problems with the client too, saying my connection was restricted so limited me to only a few servers but it started working again after a few hours, that was on the same stable WiFi network the whole time and I had to switch to another VPN which worked fine while I waited until Surfshark started working again and I switched back to it I’ve used a lot of different VPNs over the years but this is the most unreliable and they don’t even have a client for Linux I have to connect via OpenSSL using the CLI (which is fine but competitors do offer a Linux client), I prefer CLI setup but I think the option to have GUI for Surfshark on Linux would be nice I give 2 stars because they do have a small selection of servers with static IP addresses which is useful and is the only thing keeping me with them, I don’t stay connected to these servers as it’d be unfair on other users and I feel a dynamic IP is better for privacy, I just switch to them momentarily when needed.Version: 3.16.0

Not working in China在中国不好使, 还是要用nordvpn 图便宜买的这个 就好使 那么一天.Version: 3.13.0

Was great, now a disasterFor the first few months was exception and all the functions worked..... then.... it all has gone wrong. I can not tell you how many emails I’ve had from the string of customer service people at surfshark, the response times are fairly good but I have now spent HOURS reconnecting, disconnecting, changing settings, manually configuring, deleting the app and reinstalling and wasting loads of time... all to no avail. I paid for the service a 27 month subscription and am DEFINITELY NOT actually getting that service. Like I say, started off really well, but is now not even worth having the app taking up space on my phone and iPad... waste of space and battery power. I’d give it zero now if I could. Shame as had it keep working as well as it did it would have been a 5 star service and app..Version: 2.6.1

Pass until it gets betterSpeeds were not slow or fast, just right in the middle. I couldn’t see server loads, and the vpn would disconnect when changing to another location, or even in the same location. What I mean is this, let’s say I was connected to Seattle, and I wanted to connect to Phoenix, it would attempt to connect, then it just stopped. WiFi is still running. So, I had to press the connect button again, finally connecting afterwards. But, it was the call interruptions to regular cell and FaceTime calls that did it for me. Sometimes it would do great, calls were clear. Other times, they were p.o.s.. It also would drop connection when switching from WiFi to data. I did like that it blocked some ads, though not as much as NordVpn. Unfortunately, there’s more bad than good here. Update: I bought the 1 year by accident, but ultimately said, well lets see, maybe it’ll get better. Nope. I pay for 400mbps, and this slows it down to 17-29mbps. Doesn’t matter what day or time, it slows my internet down. HORRIBLE! No one should invest in this or put up with it. Would not recommend it to anyone..Version: 2.1.1

Not working in ChinaWhen do you guys could fix connection issues in China?.Version: 3.12.1

Blocks internetProtects your data by preventing you from accessing the internet entirely. Same issue across all iOS devices (iPhone, iPad, MacBook Pro) over many months of use, reboots, settings changes, etc..Version: 3.11.1

Terrible securityI’ve had my account broken into over 6 times now, I’ve changed my password several times and it still happened! I’ve since deactivated my account and will not use this service again, the last password I used my phone generated for me and it was still broken into, so it wasn’t to do with my password, it’s surfshark’s security. If I could rate 0 stars I would, that’s beyond appalling that someone can continuously break in..Version: 3.9.1

Terrible App who refuse refunds when their product doesn’t performReally disappointed with this application/ company. When I originally purchased the service it was great, however lot long after a month through my 24 month subscription the service became faulty. When I requested a refund they refused. Buyers beware!.Version: 2.11.8

Worked well until I was BootedUsed Surfshark for a few months to see how it was before purchasing it. It seemed to work well so I purchased the Yearly Package. Just received an email notification today saying that I had violated the policies and my account was now locked! I thought this was some sort of misunderstanding so I immediately contacted customer services…. Customer services were absolutely pathetic and told me that I could not be helped and that the system did it automatically? When I asked for details of the issue as I was scared that I perhaps had been hacked or my password stolen I was given no help whatsoever and was told that was the end of the issue?!? Furious!!.Version: 3.15.0

Works, but eh..So yea it definitely works well, let’s me surf the web on my computer without any worries of someone tracking what I’m up to. It Let’s me access other regional content that I otherwise wouldn’t have been able to watch, like advertised. That aspect of the app works great and I’m really happy with it. However the reason I only gave it 3 * was because of the way that it works on my iPhone. When I first turn the app on it works fine, if not a little slower then normal. When I put my phone away for a while and come back to it is usually when I start to have problems. Starts with the phone just being pretty slow, longer download speeds and webpage loading time. Then eventually after a handful of hours pages just will stop loading. I play Pokémon go and that app in particular seems to really hate when a VPN is running in the background. I think having so many issues with that specific app may have kinda soured me but I’m trying to be reasonable. It works for just regular browsing on your laptop without issues for sure and even to an extent on your phone. If you play Pokémon go however, I wouldn’t recommend it..Version: 2.16.4

Constant battery drainWhen the VPN is up and nothing else is happening, the app drains the battery No clue why the app does 52 minutes per hour of background activities.Version: 3.14.0

Worst thing I’ve paid forHonestly I don’t understand what everyone raves about with this product. Paid for 2 years worth + all it did was block my internet, slow my internet or not allow me to connect with other devices. I had to keep constantly turning it off + then bam everything would work again. I wrote to them about it + they did nothing so definitely wouldn’t recommend..Version: 3.11.3

Auto-Renew scamProduct works great and have been very happy with the service. However, the fact that you have to reach out to customer service to cancel auto-renew payment is ridiculous and clearly implemented this way to catch people out. Even if your credit card is expired, they can still deduct payment too..Version: 3.11.2

Disconnects so oftenDisconnects so often, started to act weird within last few weeks.Version: 2.13.1

Tired of trying to fix iOS incompatibilityThis app appears to have lots of glitches for my Apple products. Have had for two weeks hopefully it will get better. Tired of trying to fix with tips..Version: 3.12.1

UnreliableUsed to work well, but these days the connection is unreliable. - Takes an eternity to connect and then will only stay connected for a matter of minutes before disconnecting and trying to reconnect again (which again takes an eternity). Waste of time and money..Version: 2.21.2

Average• Good • Affordable • Good Customer Service (responds to email quickly) • Reliability...? and here’s why. Reasons why we use VPN is to hide our IP for security reasons. In addition, we use VPN to be able to access apps that is only available in other countries. Connecting to other states is no issue. Connecting to other countries is unstable. I tried to connect to an Asian Country coz the app is only available to this specific country only. At first it worked and I was so happy that I finally have found a VPN that’s affordable and had this specific country available. The next time I tried connecting again to this Asian country and it did connected then opened the app that allows only that specific country tells me that “this app is not available in other countries “. ??? I toggled back to the VPN and it says I am still connected to that specific asian country. I verified the location that I’m connected with on IPlocation site and it’s telling me that the IP address that I’m connected to is in Europe when actually the VPN says I’m connected to an Asian country. So yes, the VPN is kinda unstable. From time to time the app recognizes that I’m connected to an asian IP address when at times I’m in Europe. I hope they fix this problem..Version: 2.9.0

UPDATEUPDATE: Sept 2021 this app slows my IPhone so much I must shut off the VPN. Not sure why… talking to a tech is nearly impossible:-( EARLIER: Four days without data/internet And four days of incompetence from ATT phone techs who twice lost me when doing tests and never called back, a tech who said she couldn’t help me because others had tried and a supervisor who called me Monday night at 10:30pm to assure me she would solve the problem and call me back... it’s now Thursday night and she never called back. On Wednesday an online ATT tech sent me to an ATT store and I git a new SIMS card that didn’t help but the guy went they all my settings and found nothing wrong... I went home, called again and ATT tech sent me to the Geek Squad at Best Buy’s a waste of time (100 mile round trip) who told me to go to an APPLE store but online it said ALL APPLE STORES CLOSED UNTIL JUNE 1 (today May 27). I called Apple support who gave an appointment to the ONE Apple store open in Michigan for repair only the next day. Another 100 mile round trip but they fixed it. The solution was very simple that every ATT knucklehead should have asked or realized... my VPN had crashed causing me to lose all data/internet connection. SO BEWARE your VPN might crash and cause you problems! JUST shut it off, update and reboot to save all the headaches I had..Version: 2.21.4

Don’t purchase!!!!I was on a free trial for a week and I decided not to renew my subscription. So a day before my trial was about to end I went into their app and deleted my account making sure all my details are gone (including pay details). By the way it was clearly mentioned while deleting your account that all my subscriptions and details (payment included) would be erased permanently. And to make sure I even talked with their staff/agent to not charge me as I had deleted my account. Funny thing is they assured me that I wont get charged! The very next day the invoice shows up on my email. I talked with them again and all they had to say was we didn’t have your information as your account was deleted so they couldn’t do anything about it! Well I have now reported the issue with apple And still waiting on their decision. The VPN its not even good. Heats up my device and I have to constantly reconnect. Not worth your money at all. So please please don’t purchase this vpn..Version: 3.11.1

Bad for privacyI had a look at my app privacy report and Surfshark is the all on my phone that contacts trackers the most, including various parts of google. They may well say that it is deidentified data, but repeated studies have shown how easy it is to reidentify data from small bits. Imagine what a group like google can do. The app contacts several domains I don’t recognise, so who knows where your data is going. Every single thing you browse with a vpn on goes through their servers. Given that they are not transparent about the tracking they use, I’m not confident this is a good way of maintaining your privacy. I won’t be renewing. They responded in a way that suggests they don’t know their app is contacting trackers all the time, then obfuscated by talking about encrypting content rather than doing what a vpn’s primary function is - obscuring the sites you visit. They’re selling your data and while telling you you’re not being tracked..Version: 3.11.1

Works when I need it the least****Update: Surfshark has requested I contact customer support. The first I’ve heard from them is after this review. I have sent several Bug Reports and submitted identifiable feed back several times, as well, with no response. The problem is, when the issues occur, I am then unable to access the web, due to the issue.**** Surfshark works when I’m at home or on a friends network. It works on cellular for the most part. I often have to click on fastest connection as mine slows. But, when in an airport, a restaurant, work, or public wifi with an anchor page, Surfshark is almost useless. The difficulties connecting to public wifi with anchor pages is beyond infuriating. Sometimes it will connect with little issue or immediately. Most times it takes 3-5 minutes. Those are usually the times when I have only 5-10 minutes to be on the web and I waste half of it trying to get Surfshark to connect. Then there are the occasional times like today. It took an hour and 15 minutes of waiting while it tried to connect. Waiting while it tried to connect after a VPN configuration reset. Rinse and repeat. Waiting more after configuration reset and iPad restart. Waiting after app uninstall and install. Then, waiting after uninstall, restart, and install. Finally, after one more uninstall, restart and install, it connects. Please fix this! Please! Pretty please!.Version: 3.8.1

Worst no Netflix or prime video workNot recommended.Version: 2.6.0

7 day Free Trial Doesnt WorkI am testing out different VPN service options and came across this one through a Top 10 online review. Tried the iTunes download free trial for 7 days with the option to extend afterwards. Unfortunately, it doesn’t work! The settings on the app says there no subscription and asks to extend and then takes you to another page offerings you different subscription plans that don’t include 7 day free trial but 30 day money back guarantee’s on difference subscriptions. That’s called a bait and switch in marketing terms. Customer service was immediate and really helpful to try and solve the problem but unfortunately the tech part of this product doesn’t match the quality of their customer service. I would like to give them an extra star for the customer service but it’s a tech company that doesn’t have an easy to use tech product so it’s hard to offer that and after reading some other reviews it seems like there are more tech issues with this product. It’s a shame, great name and logo, great customer service, just need a product to match..Version: 2.10.6

Not sureNot sure about this as my email is suddenly bombarded with spam mail since I started the free trial period. If not for that I would have given it a 5 star rating..Version: 3.12.1

Block internetVPN always block internet and I have to disconnect vpn to get back to internet. I’ve raised this problem to IT support and spent a month to try this and that and still no solution. They asked me to install another app to manual connect to Surfshark bahbahbah… man, I don’t expect so complicate to get on vpn. I only expect to click a button and get protection! Very regret to subscribe 3 years!!!!.Version: 3.11.1

Great start but then becomes unresponsiveInitially I was very pleased after installing as my network speed wasn’t affected at all and all my apps worked fine. But as I went about my day I noticed that apps kept hanging and some wouldn’t even open including the App Store itself. I tried rebooting my iPhone a few times and although this clears the problem eventually everything starts getting sluggish again. It’s such a shame as the interface and ease of use makes this a very attractive app but it needs to be usable and for me I just want to leave my mobile on and not have to keep turning it off and on again. I might try again in 6 months to see if there are any improvements..Version: 1.3.0

Support - not the bestThe problem with reviews is that there is never a straight answer. I actually think Surfshark (when it works) isn’t too bad but dealing with their customer support dept. is a nightmare. Literally conflicting, confusing and complicated answers where so many of their staff get involved and don’t bother to read (more importantly; understand) the previous messages because the replies are given randomly by someone different every time and invariably they don’t bother to actually see what their colleagues have said earlier. Add the gushing platitudes and “hope you’re having a wonderful day” or similar cringing comments “ hope you’re doing great” when obviously due to the problem one is not “ doing great”. “ Have a delightful day” , “stay safe” ….. yuk I could go on. Oh ok maybe they are all Americans who love this gushing nonsense. Main thing is; read the blasted problem and answer the question and let’s deal with one person; not, in my case, over a dozen people who just complicate things and never quite see or answer the question or keep to dealing with the issue in context. Ok, I know they are being friendly but FGS just deal with the problem. Now just wait for a robotic, inane answer from G knows who?.Version: 3.9.1


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