- 35.6LEGITIMACY SCORE
- 36.1SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
EbtEDGE App Complaints & User Negative Comments 2024
EbtEDGE app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using EbtEDGE? Can you share your negative thoughts about ebtedge?
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EbtEDGE for Negative User Reviews
✓ This App Doesn’t Work!!!This app doesn’t work on an iPhone X. I cannot proceed with even signing in, because the screen does not work on my phone, and there’s nothing wrong with my phone...This app isn’t/wasn’t well thought out. Fresh EBT is 100x better. This app is sterile. It’s like something out of the Soviet era...if we had had apps and internet back then. It’s a pathetic excuse for an app. The App Store should remove any app that doesn’t have at least a 3 star rating, and this one doesn’t. They make everything more difficult than it needs to be, and I’m never going to be able to get beyond it being sterile. If that’s not enough, then having to sign in every time you want to check your balance, should be enough. They’ve made this much more difficult than it ever needed to be..Version: 2.0.0
✓ Worst app I’ve ever used in my lifeI can’t even get past the application stage. I filled out my personal information and then picked out 3 challenge questions and answered them and at the bottom of the page where you’ve given a choice to click “account” or “apply”, I can’t click on “apply”!! I can see the choice, by pulling “up,” but the moment I let go, the only thing I can see is the last challenge question. It’s infuriating!! It’s obvious this app isn’t made for iPhones, or at the very least, an iPhone that was made after about 2018 or something. The State of California needs to get with the program. Computer programmers are going to need to be paid more than minimum wage if you want a decent app..Version: 2.2.4
✓ Waste of an app3/4 if the time it logs me out IOS won’t allow us to store password and login info which is stupid and anytime I forget a password or login ID forget trying to recover they make you do a new one every time and that means adding each card back in RIDICULOUS WASTE OF TIME!! FIx the saving of login information and let us have Face ID and the app itself isn’t very well thought out every time I want to switch in between cards I have to hit the menu button hit home and then go to the other card makes you do way to much work for very little information..Version: 2.0.7
✓ UselessI wish i could say no stars because it’s useless at this point. i don’t know about other states but in IL we have a big problem with scammers cracking ebt cards. (stealing the card number off of card readers and taking ALL of people’s food stamps) so i use this app because im able to Freeze my card when im not using it but for a few days now it keeps showing this error message and im unable to get in the app and unlock my card. i cant call said card to unlock or unfreeze it so its just locked and no other out sources? it’s setup to my face recognition so im not even able to just sign out and sign back in, it automatically goes to the error page. i had to delete and redownload the app which is extremely inconvenient when inside Kroger with your three children. i’ve had this app over a year now and its doing it again today. i am done. deleting the app..Version: 2.2.5
✓ Keeps saying card is invalidI wanted to love this app so much because I’ve had my money stolen recently and this was the one app that was advised to use to lock my card. However, every time I try to put in my card information, my social every information that they ask for a keep saying that my card is invalid and I don’t understand if I’m using my card everywhere on every other app is saying it’s good I’m using it in the store and it’s good but for some reason this app keeps saying it’s invalid. Complete waste of my time. I should’ve known from the reviews..Version: 2.2.3
✓ Always issues logging inI’ve used this app for a while. I have my log in information saved in my phone. I also use Face ID to log in. There has been several times where Face ID won’t log my in. It takes me right back to the login page. I try using the forgot my password option and I’m told to just set up another account. I have already done this with both of my emails. I’m having issues logging in yet again and don’t have another email address to use for this app. I do not want to keep creating new email addresses just bc this app will not allow me to log into my account using Face ID or my saved password information..Version: 2.0.4
✓ Literally the worst app I ever usedThey couldn’t have made the app worse if they tried. I opted to delete the app and go through the totally frustrating process of calling the number on my EBT card to get my balance. It’s very frustrating, but not nearly as bad as this useless app. It’s literally useless. Often just won’t work. It’s the only app I’ve ever downloaded that CRASHES my phone. Billions of dollars of Apple development have gone into preventing that happening, and this app is so bad it has managed to still break my phone. Worthless. Whoever is in charge of development should be ashamed. This affects an important aspect of many peoples lives. Many people who are already struggling. Shame on you..Version: 2.0.6
✓ App keeps crashing again!Update, I guess someone saw my original posted review and made an update for the app but unfortunately updating the app didn’t fix the problem, it’s still doing the exact same thing, I’ve had no problems using it for the past year, until now. Please fix the problem The app normally works fine but has been crashing all day today after I log in, it allows me to log in then says Error there’s no card linked to the account and then the app shuts down and goes back to the login screen. I can’t find anything on troubleshooting to send in a message about it or any help articles and the app is up to date. Hopefully the developers will see this and find a solution soon..Version: 2.2
✓ CrashesThe app crashes and doesn't let me sign in. I went to the website instead of the app to sign in and it still wouldn’t let me. So I had to creat a new account for it to only work for a week and then crash again. So I went to the website and same results as last time it wouldn’t let me sign in even after requesting to change the password for a third time just so I can get in and see my balances. The app it self when it was working was great I was able to see my balance just through the app and get balance updates which made it so convenient for me because I am a busy mom. I liked this app better then the other Ebt balance apps but with the consistency in crashing and then not letting me sign in even on the website is just frustrating. I will update my rating and reinstall the app when the app gets fixed and starts working how it’s should. Please fix this app it was so great to have..Version: 2.2.3
✓ So sick of this app no starsThis is so pointless. This app hasn’t worked correctly since probably Christmas of 2022 time period. I haven’t been able to log in in months all it says is error and that’s it. Every once in a while it’ll start to let you then say incorrect password then go right back to error message. Nobody at the office can help us. So constantly having to just hold up a line to check the balance that’s if the machine will even let you do a balance check. Since you can’t just run the card and pay the difference like you used to it’ll decline if you don’t have the entire amount or tell the cashier ahead of time how much is on the card. I don’t know anyone who’s app has worked in the last 6 months, this is insane..Version: 2.2.3
✓ Cannot enter infoWhen selecting privacy questions and answers, the bottom of the screen offers a Cancel and Add button which do not come up high enough to select. You may push the screen up but won’t let you tap the buttons. Deleted app after multiple tries, turning phone sideways which didn’t work and trying to click over the location offer at the bottom that does what it’s supposed to. So I downloaded the app again and still have the same problem. Wasted 15 mins on this and disappointed. Easier to just look at your last receipt..Version: 2.1.1
✓ Accounts never show upI have 5 accounts - 1 is our family card, but we got one for each of the four kids for pEBT. Most of the time, only some of the accounts load. At the moment, I can’t see ANY of the accounts and I’ve tried over and over again. I can go on the computer and it works but I am away from home and depending on my phone for the balance so I don’t embarrass myself in the grocery line when I don’t have enough on the card I choose. It’s absolutely unacceptable when the basic function of the app is not functional. It is updated and my phone has the latest iOS. Before this long spat of not being able to see my balances, I would have given it three stars for the poor design, clunky navigation and marginal functionality but now it’s basically worthless since it’s not working at all, and not just for me..Version: 2.0.6
✓ Outdated Map LocationsWhat's the point of creating a map for people to use if the locations aren't even correct? You have stores that have closed and are no longer there, stores in locations that weren't even there to begin with. Might as well just have a blank map for people to guess cause that would be the same thing. Who created this? Ron Popeil? Just set it and forget it, huh? I see your "Report a problem" takes you to a website where there isn't a single link for "reporting a problem", "contacting us", or even a "site map". Wonderful! They must think their product is flawless!.Version: 2.1.1
✓ FrustratedI was never informed of this app when I got one of these last year and was unable to create a pin so I couldn’t use it. They ended up canceling it because it wasn’t being used. I called and called and got through to nobody fast forward to this year. I get it in the mail again. I was excited to see that there was an app where I could set everything up, thinking that I could finally create a pen and actually use it, so I download it right away. When creating the account I put in my sons information and it tells me it’s not correct. So here I am back at square 1..Version: 2.2.4
✓ App reviewThis app is terrible. And don’t get me started on the website. I can’t see transaction history or my balance on the app, I don’t even have an help option. It takes a long time to load and my card is not showing up. I try to re-enter the card but it says I already have the card setup but I can’t see the card on home. The website is slow and hard to navigate. I click on the information link and it takes me nowhere just a blank page. The customer service number is terrible too, I can’t speak to a representative if I need to and they don’t have a lot of options if you need help with something. My app looks nothing like the picture displayed and I’m disappointed whoever made this app and the website need to be fired and then the company needs to fix it and stop being cheap!.Version: 2.0.4
✓ Stopped working as of today while trying to check my account.So I’ve been an Oregon EBT Cardholder for almost a year or two and have been using this app for a half a year now and just today it’s saying there’s a “new version” of this app but it’s saying I’m either up to date or it’s only giving me the option to open the ebtEDGE app rather than update it so it works for me. So yeah basically when I try to log in nothing happens and it just takes me to App Store now n does nothing but tells me I can either open it or airdrop it. Please fix this or actually get into contact with those people directly. It would be highly appreciated. Some of us literally can’t afford for mistakes like this especially when you’re already at risk of being homeless again. Gods blessings. I hope something effective can be done for the sake of the people that really rely on this card for basic human sustenance which should not ever be a luxury. It’s more than an app. For some it’s a matter of life or starvation literally. It’s a matter of necessity. It’s political of course in fact. It’s more than what it seems at the surface..Version: 2.0.7
✓ App never opens and terrible interfaceOur state just recently switched from the BNFT app to this EBT edge app and I have been so frustrated by it this far. Every time I try to log into the app it goes to an error page. Then I’ll hop on the Internet browser and try to log on and it still goes to the air page. If you wait, long enough and pray hard enough, you might just get to login, but when you’re shopping and you know that the app is not going to open it makes everything very stressful. Especially when you’re not sure if a WIC item is approved or not but you have no way to scan it because… The app won’t work..Version: 2.2.4
✓ Great if it would load!All stars have to align perfectly in order to open this app and view your balance, transactions and future incoming funds. Other than it working/loading on extremely rare occasions, it would be perfect. Has all the information I need to see and I can easily update info, add info or seek the right support. A miniscule issue I’d mention is; If you use iOS and save your passwords, this gets saved under “fisglobal” instead of anything you’d imagine it would save under. So it took me forever to locate my own login info, which it requires you to have every time you open the app..Version: 2.0.7
✓ Login IssueThe app, which has only worked in portrait mode on iPad (for some reason) stopped working for me as of today. I guess the app just takes you to the web portal anyway because the same oversized interface I was presented with in the app was the same one I saw using the web. The login credentials input area was visible on both, but using the app the "login" button but would not accept a press. It did work when using a web browser though. Note: The "application support" link in the App Store just takes you to the login page. I did not see anywhere you could contact for support there..Version: 2.1.1
✓ UghI’ve used this app for years and it’s generally been good until recently and it either won’t log me in or if it does it says there’s and error with web viewing.. I can log in if I go online and it works but the app is so frustrating lately and I like the ease of the app when I’m out shopping I can pull it up much faster than trying to get the web to load and such inside a store sometimes that’s hard but the app always worked until I’d say the last month or so it’s been a headache!.Version: 2.1.1
✓ SUPER DISCOURAGINGI have been through all of the required steps to register both P-EBT cards for my kids including setting a pin. However, this is now the 2nd trip to the grocery store I have made where my P-EBT card was declined and failed to go through!! What good is it to have the blessing of these cards in my wallet when it provides no benefits when it comes t actually putting food in our fridge?? The customer Service number on the back of the card has ZERO way to talk to a human being and I don’t know what else to DO!!!! I called 211 and was given a number for operations but all I can do is leave a voicemail asking for help!! I can see on the app that both of my North Carolina p-EBT cards have value on them but I have no way to actually use them!! ?? Is anyone else having this problem?? Thx.Version: 2.0.2
✓ Nowhere to contact devs for a bug reportThe app is working fine (it’s nice to be able to freeze my card when it’s not in use, and to block out of state and internet transactions to avoid fraud), but I can’t find anywhere to submit a bug report, so here it is (hence only the 3 star rating): When on the ‘help center’ page looking under ‘benefit’, tapping the ‘cash benefit schedule’ and ‘food benefit schedule’ doesn’t work (I’m using an iPhone 15 Pro Max running iOS 17.2.1)..Version: 2.2.5
✓ Better buy still not working correctlyI opened my app today. It wouldn’t load. Finally it did and said a new version was available. I clicked update. It showed open in App Store, it still tells me to update the app. So, I think I have to delete the old app and try downloading the new version. The new help menu is awesome except the link to register your phone number doesn’t work. The last drop down menu item what if my benefits aren’t on my card, I can’t check it because the info at the bottom, atm locator, is in the way. Overall I see that improvements but there are quite a few mistakes and I don’t think it should have been released with that many problems..Version: 2.0.7
✓ Spend phone $ on FOODThis is the most asinine thing I’ve witnessed in a long time. If I had the money to buy a new phone, I’d eat first and not need this app to check a food assistance balance! NC needs to put the total on the doggone approval letter instead of giving people $16 a month and acting like that’s normal. It is NOT. Go to the office and ask them to break it down for u. They’ll “fix” ur balance ONLY if u take the time to inquire IRL. If u call, they just play phone tag and tell u it was a fast track error. Go to the office and have a staring contest to see who can play dumb the best. May the odds be ever in your favor.Version: 2.0.8
✓ Literally the worst AppConstantly logs you out, even if setting up remember me or FaceID it doesn’t save it. Majority of the time you get an error message when trying to log back in. When it does log you in, it’ll probably tell you no account found On the occasions you successfully log in and have your account information available, don’t worry you won’t be able to use one of the other features. You’re supposed to be able to scan items in the store to determine if it’s eligible under your benefits. This has worked literally one time since using this app. So 99% of the time I’m guessing and hoping I don’t get to the register and something not be eligible..Version: 2.2.5
✓ Ugh!I started using this app bc I get tired of calling and checking my balance. First off it was a decent app that made my life easier bc I could click bam done and everyone knows that you can’t call and check ur balance that fast lol.. but I somehow clicked validate which is annoying I don’t want to type a password to see my balance and my activity and incoming amounts, but I couldn’t find a way to get rid of validate to save my life. So I dealt with it and used it for like a year but now it’s giving me issues deleted my card and my kids P-EBT cards out and so I had to readd them. That’s annoying but not enough to make me delete the app… till now when all I get is a screen with error messages can’t get it to work at all!! So thanks but time for me to find a new app.. good luck to anyone else that’s still using this or wants to try it I truly liked this app but I can’t see anything I hope no one else is having this issue..Version: 2.1.1
✓ Doesn’t load... this is not user friendlySo I’ve had this app for nearly a month now and it’s just recently been having a problem for me. Face ID works but then it just has that spinning circle saying it’s loading yet it never does. Sometimes it won’t even do that and it’ll just say server error or something like that. At this point it’s rare for me to even use the app since it’s much quicker to actually turn on my PC and wait for it to come on and then go on the EBT website to just see transactions and such. Yes I can just text that number “BAL/MINI” and get the info but I’d rather see the more in depth info like when it’ll be posted/available and more since the basic info given in the text is blatantly confusing when you’ve never had an EBT card before. Like I said in the title it’s not user friendly well it’s even worse for those who are new to EBT cards and it makes the whole system look trash when they can’t even make a decent app. Now that it never loads I just log onto access and find the info much faster! If you have a card get this app only if you’re ready to see the 50/50 chance of you even being able to get on!.Version: 2.0.3
✓ Horrible app designFirst, signing in is a task in itself. It doesn’t let iOS store the log in info so I had to manually do it, and it requires a log in every single time the app is opened. It does not save the session if swapping between apps regardless of the amount of time. Recovering your password is a joke, just do it on the desktop. Second, it’s slow and there’s popups for live chat assistance that constantly drop down over the top menu bar so you have to clear the live chat notification every few seconds to open the settings bar. Third, the settings are non-existent. It just lets you sign out. Which is just done by existing the app anyways. Fourth, it forgets my EBT account about once a week. Conveniently while I’m checking the balance while at the store most of the time because I’m paranoid I won’t have enough at checkout and my memory is terrible so I can’t remember it very well unless I’ve checked it over and over and over and over. For being an app for a food fund for poor and disabled folks, it’s not very user friendly. It needs to be nuked into orbit and redone as an app with saved login credentials and no popups. Allowing FaceID would be a major plus. Adding my EBT card to my Wallet would be a dream. For now though, I’d just like an app that works at least half the time..Version: 2.0.2
✓ FrustratingAfter logging out the app won’t recognize the password or security answers when typing them in. I have had to create 2 different accounts due to this issue and now a third. So irritating. The only way it recognizes the password is if I put face or finger print recognition to open the app instead of typing in password. Typing it in will not work and after 2 failed attempts it locks the account just to have to answer security questions that although the answers are right, will not recognize them. What a waste of time..Version: 2.2.2
✓ Keeps saying it’s not correctI have been trying to add P-EBT card to account. I typed in childs name, his bday and my ss # says invalid info, I then used his bday and his ss# says invalid info, then I tried my bday and my ss# still invalid info and my bday his ss# still says invalid info. I have tried every single option and none of it is working. Can you please tell me when adding a P-EBT card whose info do I add when it says bday and ss# because I believe I have tried every single way possible. If I ever get it to add the cards I will happily update the star rating. Thank you.Version: 2.1.1
✓ Login errorI have to change my password every month it’s so frustrating. I never know when it will come but it eventually does where it tells me my login information is invalid and then my account gets locked and then you can’t even unlock it until the following day and then you have to change your password even though your password was correct to begin with and then the cycle starts all over again within a few weeks. I don’t get it…. It’s just frustrating to say the least. I haven’t had my card hacked like other reviews say but honestly if it happens to me I won’t be surprised at this point. Worst app..Version: 2.1.2
✓ Used to be 5 starsI doesn’t load anymore. It attempts to log but I get a loading circle and after seconds of waiting it says error loading. Anytime it does load it prompts me to add a new card. Its hit and miss. This morning it allowed me to see my card and when I check later card was no longer visible. It’s very confusing especially to someone new to ebt. I’m thankful for the help and the fact this app helped me for a short. Hopefully the problem is fixed soon and I’m able to enjoy this app again..Version: 2.0.5
✓ Won’t allow me to updateClearly you don’t care about your customers when you have a 1.8 review out of 5. My latest problem (certainly not my only one with this app) is that it shows as a blank white screen then notifies me to update to the new version, so I tap to update and it sends me to the App Store, but there’s nowhere that will allow me to update. It just sends me in circles. I frequently have to delete then re-download the app because of all the faults. I just downloaded the app again and I’m fairly certain the new version should have been automatic. I can’t use it until I update, but it won’t let me update..Version: 2.0.7
✓ Doesn’t Work for Me!!!I’ve downloaded and entered my info several times over the past week. Only four buttons available that let me change my personal info, change password and security questions, etc. But, I DON’T HAVE ACCESS to my balance, my deposits, or my transactions. AND no way to lock or unlock my balance (AS PROMISED) to keep crooks from stealing my funds!!! (Which has already happened and the reason I downloaded this app!). Now getting a “White label error” page… WHAT????? I’ve called Human Services and they were absolutely NO HELP!!! They’ve got no clue how this app is supposed to work. Please, PLEASE, someone, anyone… can you help me?????.Version: 2.2.3
✓ Haven’t had any issues… yetI was reading the reviews and wasn’t very hopeful to say the least. There was also one review I noticed that said this was a “fake app” but I did some research and went to the actual website and found the link to this app there. So it is indeed a real EBT app, however, if you’re having issues with the app (and here’s a thought) this may sound a bit crazy but… use the mf website. It’s what I’ve used the entire time. Never saw a use in downloading yet another app on my phone. So, having issues? Delete this and go online. Save yourself the headache and unneeded angry reviews. We get it. It’s broke. We don’t need to see it over and over. Have another wonderful day. ✌🏻.Version: 2.0.9
✓ Too many issues to only check balanceSimple app with one function: check your SNAP balance which you can also do by calling the 800 number on the back of your card, or checking the receipt from your last purchase. You can also see a short list of the last however many transactions: store & total. Here’s why it’s not worth dealing with: it works once a month if you’re lucky, the rest of the time you just fight with the app trying to login to erroneous error messages that are impossible to fix..Version: 2.1.2
✓ WorksAccording to recent reviews apparently I’m the only one for whom the app still can provide snap info. It’s not very usable anymore though because it requires a new login with user ID and password with each use now, previously it would retain that info and I didn’t have to constantly sign in over and over, that makes the the app far less useful than it used to be. Just use the other major EBT app EBT Fresh, they have gotten their act together and are great now. Too bad the developers of the ebtEDGE app have apparently abandoned the app and those that depended on it,.Version: 2.0.4
✓ Worst. App. Ever.God help you if you need to find out if you have enough money to buy your extremely hungry infant son baby formula. This app is a p.o.s. It never loads, you can’t reset passwords, you can’t make an account that actually works, and it doesn’t do a single one of the things it was intended to do. You can forget ever getting a human to talk to you about the “app”. Oh, but you can call an automated system that was set up in the 1990s that will put you in a loop of pressing 1 for English then sinking further into an abyss of useless information after that. It’s fun for the whole family..Version: 2.0.6
✓ White label errorI’m having the same problem as the Previous reviewer. I can get nothing but a blue screen that says white label error this this server is not found… And I’ve been battling this now for three days. I can’t access the app. I just removed it from the screen, I’m afraid to delete it because I’m not sure I know how to get back into my EBT balance. so I’m thinking that this may be a little more universal problem that at first I thought. At first I thought it might just be my phone, but the longer it stays up, the more difficult it is to access anything, I’m thinking this may be a much bigger problem. When that I believe should probably be investigated. because, like the reviewer before me, I really counted on this to be able to see my balance and know where I was for the month. I hope this is helpful. I hope you can find it and I hope you can eradicate this problem before we lose all of our access to EBT edge. Thank you..Version: 2.2.5
✓ Dangerous, defective, or infected by hackersUpon opening it says: "A new version of ebtEDGE application is currently available. Please update your application from Appstore. (1500)" It has a cancel or update button underneath. However I never use these buttons on the pop-up message because the media have warned hackers or the security and surveillance apparatuses often make these pop-up on your screen and get full device access if you click them. This is why I always check the Appstore first to make sure an actual update is available as the app is claiming. In this case, the Appstore says there's no update and just has an option to open the app since it's already installed and up to date. Because of this, I will now uninstall the app and no longer trust it since it's clearly trying to gain unwarranted access to my phone, is defective, or infected by hackers..Version: 2.0.7
✓ Worst appThis is got to be the most detrimental worst app I’ve ever downloaded on my phone I used to think that it was a good app because I had my food stamp balance and also how much was put on every month, Well I needed a statement today so I can get my rent paid for and low and behold the app is not working I cannot get into my account I could not to get any information at all dead this app is like about as worthless as a paperweight I still have yet to be able to get in my account to view my benefits or statement I had to call the DHS and have them email me a statement this app is useless and not worth having why would you want an app that lets you down when you need it the most?!?!? you wouldn’t!!!!!!!.Version: 2.0.6
✓ Doesn’t workUsed to work just fine I know my info and all it keeps saying invalid credentials. It’s been like this since at least July 25th. I have done everything I can on my end which tells me it’s nothing on my end. Info hasn’t changed since I created the account. Yet over and over Invalid Credentials. When I call the card number and it tells me to input my card number the system acts like I didn’t input the number it prompts me to do it again, I do and again same thing. After 3 times your disconnected the only way to get a human on the line is to choose the option or lost,stolen, or damaged card. That’s been the only way I have to check my balance..Version: 2.2.3
🙂 EbtEDGE Positive Reviews
EbtEDGE works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact EbtEDGE.
⛔ EbtEDGE Problems
