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Afterpay - Buy Now, Pay Later App Complaints & User Negative Comments 2024
Afterpay - Buy Now, Pay Later app received 59 complaints, negative comments and reviews by users. Have you ever had a bad experience using Afterpay - Buy Now, Pay Later? Can you share your negative thoughts about afterpay - buy now, pay later?
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Afterpay - Buy Now, Pay Later for Negative User Reviews
✓ It was Great until…Afterpay has been a great help to a single parent like myself having to stretch everything to go a long way and working around my tight budget. I thought everything was very neat with the perks you earn with every payment you make, but beware if you miss a payment, even if it’s outside of your control. I never had to use the change payment date until I realized one of my payments landed on a day before I get paid for the week. I was unable to even use that feature since it was the last payment on it. Apparently, that is the exception to that feature which sounds very dumb in my opinion. Of course, I made the payment as soon as I was paid. Obviously, it did no good since it was late by that time happened. I lost all my hard earned credit with my payments, and it cuts you off of even using the app anymore, just from ONE missed payment after DOZENS of EARLY AND ON TIME PAYMENTS. It’s sad because I really enjoyed this app, but I will be deleting it after I complete my final payments on the orders I’ve already purchased previously..Version: 1.58.0
✓ Annoying issue with appEverytime I go to checkout and pay with afterpay, there is no option to pay with afterpay. I can pay with debit/credit card, paypal, or klarna is always there to select. I am literally on the afterpay app at checkout and afterpay is not an option to select for payment. At the very bottom there is a button that says Buy Now Pay Later and it’s always grey and when you select it it says you can pay with afterpay at checkout, when I am literally at checkout. You can’t go to the next part which is to review your order until you finish at checkout where afterpay should be a payment option when using the app! Like come on these little technical difficulties are ridiculous and make me want to quit using afterpay and switch to klarna since that option is always at checkout. This is supposed to be shopping made easy and it’s a bit of a hassle when your at checkout and their setup to finalize purchase has so many tech issues. Also, afterpay I guess recently started added money to the total to “include tax and shipping” for what? Shipping is free so that’s weird and unnecessary..Version: 1.64.0
✓ Faulty appA very malfunctioning App. Wouldn’t let me login or create a new account..Version: 1.78.0
✓ Needs ApplePay Card in CanadaWhy are you sending emails to Canadians about being able to pay with their phone in stores when that not true, whatsoever? Someone needs to check their marketing emails..Version: 1.47.3
✓ Bad serviceBad service!!! they didn’t refund me the order I cancel.Version: 1.66.0
✓ Awful, no supportBought something at the end of July. Made two manual payments on August 11, which registered instantly and showed the next payment not due until September 9, Imagine my surprise when my card was pre-authorized (and the funds were withdrawn as it is a Visa Devit) for another payment August 16, even when there is none due. Afterpay has no phone support and no live chat, just an in app message system, so after ten rounds and four tiring days I finally get a message from “Adam” denying they made the preauthorization at all and basically washing their hands of me, My. bank is happy to provide a letter confirming they DID charge my Visa for the same amount as the first three payments so it is highly sus and a lot of trouble. I will pay it out and never use again. It’s fine until something goes wrong then you will regret ever touching this with a ten foot pole. Honestly, look into alternative apps and save yourself a lot of hassle!.Version: 1.83.0
✓ Bot operated almostMy phone was broken and the only way I could log in was through my phone number. I managed to remember my password thankfully but they had already emailed me to pay several times. With no help to login at all. I ended up paying off my fees, they don’t tell you once you’ve completed ur fees that ur account will be closed just because you didn’t pay it back for a while. It’s understandable i do get it it but it’s more of the fact that u just receive a red alert after trying to purchase telling you you’ve been blocked and to pay off all your fees. I messaged support and I wasn’t surprised with the customer service. “ we can confirm your account was repaid and closed” not correct I stated with reaching them out that I just wanted to know what was going on and they declined their services for future use; “unresponsible spending” is far from the truth due to no access and the ways they make it impossible for you to sign in. I hope they become more realistic. I just wanted to close my account which it won’t even let you after you pay it off or already told them to. I recommend klarna because I had the same issue with them and they did help me and understand me. They also take away your rewards aren’t allowed to gift it to anyone at-least..Version: 1.86.0
✓ I wasn’t given Pulse Rewards (even thought I elected to)I’ve made 2 different purchases using Afterpay and I love the concept. All of my payments have been on time because it’s taken directly from my bank account. I should have 40pts for each of these purchases totaling 80pts all together but it says zero. I go to the rewards section to confirm I did register for pulse rewards and I am. I reached out to someone and I felt like they didn’t even read my message because the answer made no sense and it didn’t really relate to my issue/ question. I was told about 6 month cycle and that I have to current orders… which I already knew and is not what I even wrote to them about. He was no hep at all and then might as well have said “have fun figuring it out bc we don’t care, BYYYYEEEEEEEEE.” I asked why my points weren’t accruing. I then asked if they could go into more detail.. I asked do the points reset after 6 months or something ? And I’ve gotten no response. I haven’t even had this for 6 months - but if they’re referring to their own type of 6 month cycle I don’t understand when that starts or ends either. My issue isn’t even anything serious or complicated … just want some help understanding why my points haven’t accrued and if I can get them redeemed… that’s all….Version: 1.51.0
✓ Non functioning customer supportThey dropped their phone support (probably some attempt to save money) and now the only way to reach them is by message. If you have an issue don’t expect a quick resolution. I had an in-store purchase at JCP refunded back to the one-time use card. I had the JCP receipt showing the refund but the it don’t show on the Afterpay app. When I finally got a hold of AP they stated that they could not see a refund on their own card. They insisted that the refund was sent to my personal credit card. After being provided the receipt showing their card number and my credit card statements showing I did not receive the refund, they still insisted that I had received the refund and needed to pay the full purchases price. It took more than a month for them to realize their foolishness. It would have probably been resolved a lot quicker had I been able to explain the situation to a person over the phone than writing an email and waiting days for a sub par response. If you are going to use this service, please take notice. Customer support is of very littler support..Version: 1.68.0
✓ Afterpay cardLove shopping on the app.. got super excited about an email I received for the card (I’m in Canada) No option what so ever for me to use the card at my local stores, super disappointed..please fix this!! Sincerely- loyal customer.Version: 1.47.3
✓ It sucks!Would like to leave zero stars but it won’t allow that. Anyways.. tried creating an account so many times but it would even send me a code to get my acct started. It doesn’t have any other options to send to code to 🙄 really wanted to try this app but it has poor service & options 👎👎👎👎👎.Version: 1.53.0
✓ Not a good app.I downloaded the app and signed in. It than takes me to another page that says don’t miss out on the important things. I can touch anywhere and does nothing. I have removed the app and downloaded it again but the same thing happens..Version: 1.68.0
✓ Not workingThey never send me an email update. It turns out this doesn’t work in Canada anymore which is stupid..Version: 1.68.0
✓ Terrible customer serviceI did a return and they still charge me 116$ for the second half of the purchase even though I followed the process. I would not recommend this app to anyone nor will I ever use it..Version: 1.88.1
✓ Stole money from my bankI paid 2 payments at once so that there would be no money taken from my account at the end of the month. Afterpay took an unauthorized amount from my account this week, even though I don’t owe anything for 2 more weeks. It doesn’t even show up on my Afterpay account. They replied to me after I contacted them online, but didn’t answer any questions. They only stated that the amount taken hasn’t shown up on their app. I sent multiple screenshots of my bank statement clearly showing the amount. This is unacceptable! I now have no money in my bank for the next week as I’m disabled and rely on a very small income paid once a month. I’m sure they would have taken more had I had more because I was alerted that a payment to them failed right before this due to insufficient funds in my account. So now I don’t know if I was hacked or they decided to take what they pleased. They are saying that if anything was taken, it should show up in 5-7 business days. Thanks a lot Afterpay!!.Version: 1.59.1
✓ Ok AppMy first two purchases went through without a hitch but the next purchase ($45) got declined even though I had what they stated was a possible spending limit. Thier disclaimer is ridiculous. If I'm going to get declined for further purchases then why even put that amount there. All other bnpl apps give you exact dollar amount you are allowed to spend. I had no issues with payments until I had to get a new debit card. I put the card in and I thought I made it my default card but when my payment was due they tried the old card ( it didn't let me take that one out) and the next day I get a text stating my payment didn't go through. I went in and immediately made the payment choosing the correct card. A week later I noticed that my spending limit went down to $16 even though I had only one account with a balance of $33 left. I do not plan on making another purchase ever again with Afterpay. Klarna and Zipit are much more user friendly. You can add and delete cards at anytime, the amount your allowed to spend is clearly displayed without a disclaimer and it is immediately impacted when you make a payment. Klarna allows you to change due dates and the dates can even be out by two weeks. The customer service woth afterpay is terrible as well. It took almost four days for them to respond to my email versus an immediate resolution with Klarna chat..Version: 1.47.3
✓ No able to use the first 6 weeksI usually don’t write reviews but this is crazy.. so I’m new to the app everything looking good.. going smooth until when I tried to make a purchase it kept saying I was not approved.. which was kinda weird because they had already pre approved for 600.. I contact support and they had told me "within the first 6 weeks you are limited of what you can spend" so I replied back saying "ok can you guys give me a sure amount that I can spend so I can go ahead and start building more purchase power" they had replied back "we can’t give you an amount but we do make fresh decisions each time you try pay in 4 options" so I went back to finish line.. saw some 55$ Nike shorts, and i was thinking they have to approve this like cmon it’s just 55.. and when I proceeded to my order.. I was not approved.. for a 55$ purchase.. so they say you’re limited, but from what it looks like.. you can’t use afterpay until you’ve had it for 6 weeks.. i like the app it’s good and can be very useful for me getting my business equipment.. but saying I’m approved for 600 and not letting me actually use the 600 is crazy… other than that the app is great hope you guys can fix this.Version: 1.79.0
✓ So difficult for whatIt’s easy to purchase but if your package doesn’t arrive or you wanna return it’s SO difficult. Klarna is way faster and easier..Version: 1.84.0
✓ Don’t waste timeIn simple words. App doesn’t work..Version: 1.89.0
✓ I kinda don’t like itDoesn’t take prepaid cards and cards from different regions that sucks so I can’t use it.Version: 1.94.0
✓ HorribleKeeps saying all my emails have been used in Canada Canadian version is terrible.Version: 1.54.0
✓ Wont let me useSo i got some stuff on Lululemon and I paid it all off in advance because I had the money. But then for some reason when I went to use it for more things on lululemon it wouldn’t let me. The only explanation it gave me was “we’re sorry but we can’t process this order. We don’t guarantee to approve 100% of your orders” like what that’s not in your marketing? And like why not I’ve paid off everything? Anyway it does work but yeah I’m not sure why it’s being like this now. Pretty disappointed. I would understand if in advance it gave me a limit to the orders I can make in a week or something, but since I have paid everything in advance you would think that it would allow me to have the freedom. But I just found their lack of explanation very strange..Version: 1.59.1
✓ Is this app a joke?I literally cannot login in any way I tried. I put my email and password it says it doesn’t recognize. Then I create new account and it says you already have an account. Then I choose forgot password and reset my password and login back with new password it still doesn’t recognize my account. Ridiculous, I have a payment due tomorrow and I don’t know what I am paying for.Version: 1.88.2
✓ Used to LOVE the options here much more!I love being able to purchase items I need for my kids and being able to break it up into 4 payments. I can budget this into my life so much easier than getting hit with massive charges all at once. I gave the system 3 stars because they have started to block my purchases to 3 and their rewards program seems incredibly skewed. I have never been late or bounced a payment. I have consistently earned the option to not make my first payment and I even have that option turned on, while I understand this doesn’t work for all purchases, it currently does not work for me on any. When I first earned this over a year ago, it worked all the time. I reached out to customer service to see if I needed to do something different or if it was just something not eligible to me. Their reaponse was generically answered by a robot and had nothing to do with my question. I make every payment early and I have only ever moved one payment the entire time and ended up making that payment earlier than anticipated as well. I feel like the promises being made are not actually followed through regardless of your spending limit or your payback track record. I have started to move my business to other platforms that continue to function as promised and follow through with their own rewards program. I wish that Afterpay would fix these issues because this used to be my favorite system to use..Version: 1.60.0
✓ Afterpay Has Been RuinedWell, Sezzle/Klarna here I come I guess? Always good to try something new. I’ve been using Afterpay regularly since around 2017 and have always made my payments on time. Afterpay offered a robust rewards program and gave good customers who spent money with them and made timely payments a myriad of great benefits. CUT! THAT IS ALL OVER NOW. The main draw of the rewards program (and of Afterpay itself) was that if you proved you were a trustworthy customer, you could get “mint” and would then be allowed to make purchases with the first payment due in 2 weeks instead of that day. Afterpay has now taken this away- So for a summary of the three, Klarna allows you defer payments more often and is usable at almost any store on the internet; Sezzle doesn’t have a minimum order number; and Afterpay has none of those benefits and has just decided to decimate the benefits they DID offer. I am deleting this app, downloading Sezzle, and will not be using Afterpay again unless their new rewards program brings back the deferred first payments. There’s simply no reason to- these benefits were what made Afterpay better than Sezzle or Klarna and now it’s not better than those two, it is worse..Version: 1.93.0
✓ Do developers even read these reviews?As everyone else is saying. The Canadian version of after pay is horrible. The app does not work! I have been trying all day to make a purchase and after pay sends me through a continuous loop from their app back to the site and back to their app again. My goodness it is frustrating!.Version: 1.58.0
✓ Stole my moneyI purchased boot from Micheal Kors and the item didn’t come, and no response and they didn’t solve the problem..Version: 1.74.0
✓ CANNOT ADD CARD TO APPLE WALLETHorrible app.Version: 1.89.0
✓ Love the app however…I love the app however it doesn’t take Visa Debit Prepaid and my bank’s debit cards. I hope in the next update it would take prepaid cards and bank (interac) debit cards as I don’t want to use my credit card too often..Version: 1.62.0
✓ Afterpay cardIt says tab for card or should I say 5 tabs and in my app I only see 2 tabs one says shop and the other said my afterpay… I was told by support that it is now launched in Canada for Afterpay card but if that’s the case why can’t we retrieve the card to add to our wallets. I’m like losing my mind trying to see if I can find it out myself but it’s not working. I would have given 5 stars but I haven’t gotten any answers back..Version: 1.68.0
✓ Sells your informationAfter using this app for a while I got a notification from another app saying “security alert” for Afterpay. The amount of scam calls and emails I got after was ridiculous. The only thing that changed was this app..Version: 1.79.0
✓ Canadian version sucksCanadian version doesn’t include access to AfterPay card, and can’t use it in store. mostly want it for aritzia since they accept in store but can’t do it without the app. not really a point for the app in that case..Version: 1.45.1
✓ Terrible customer serviceThis customer service with this company is beyond pathetic. My item was unavailable in the store so the order was cancelled. I have reached out afterpay via chat like they said, because they don’t even have a phone number to call!!! Its been 2 days an no answer and no refund. They are still trying to charge me payment when the item wasn’t even received due to it being out of stock! I am NOT paying for an item I will never receive! They will not answer or give me a refund or even acknowledge my messages. Well since they want to be a fraudulent company I am filing a dispute with my bank!.Version: 1.89.0
✓ WowSpend money a lot with Afterpay for over 3 years!! , paid on time , was mint , my job laid me off all of a sudden from 5 days a week to 2 days a week. when I had I think 2 last payment of $48 and the other was like $12 I was late 3 -5 days and they drop me from mint just like that , no customer service # I tried calling ahead to have them move payments around to my payday.. number don’t work. And now they drop my spending to $75 with no earn of rewards till after Jan.. they mark you late the day payment is due if it doesn’t come out your card. Not next day Same day smh. It not that I didn’t have the money. It was just not available when it was due. I had to use extra money to cover bills. With Klarna they generous with moving your due date weeks .. it helped so much. I had things due with them also .. so now I mostly use Klarna and I’m now working full time. But the joy of me shopping now is mostly gone. Thanks after pay it’s all good the more people spend.. but to help understand things happen no working number to call anyone was insane. Lost a good shopper I was supporting small businesses. Never again .. I’ll just use Klarna or I’ll just pay full price from now on .. last time using this service.Version: 1.64.0
✓ SucksThis app sucks, go to sezzel!.Version: 1.53.0
✓ I love it but …. MehI love after pay I would give it five stars but I noticed they don’t have as much stores available as Klarna does and you hardly even get any type of discounts at all and if you do you have to spend a crazy amount of money just to get these discounts in one store which I think it’s ridiculous because I’ve purchased many things and I haven’t got one good deal on the other hand Klarna I literally only made one purchase with them and completed it and they gave me $10 off my next purchase for whatever store and I didn’t have spend any amount of money at all or anything just to get that $10 off and I’ve only made three purchase with them so far and I’ve gotten multiple discounts and Cashback I will definitely not be using Afterpay after I Pay off whatever I have left on Afterpay I really wished I would’ve started using Klarna before I got involved with afterpay also on Klarna after so many purchases which I’ve only done five or four you get to choose to do monthly payments also I purchased over 10 things in Afterpay and I have not gotten that type perks like this.Version: 1.54.0
✓ Used to be a good appThis has been my go-to app for years due to the convenience, and I even earned the ability to sign up early for the “Afterpay plus” card in addition to having 0 payment upfront. In the past several months their actions have caused me to lose trust in this app. First of all, even though I had spent THOUSANDS of dollars with this app and had not missed a payment on a single installment, they cancelled my access to the Afterpay Plus card for missing one $5 payment (the monthly fee for the card itself) due to the card it was linked to being expired. They refused to let me rectify the issue or regain access to the card, and their reasoning was because they “take responsible spending very seriously.” I have literally missed ZERO payments and attempted to rectify the second I found out something was wrong. Secondly, I got a notice that they are getting rid of the rewards program and with that, the ability to pay $0 upfront, which is the main reason why I used Afterpay vs other pay in 4 apps such as Zip or Klarna. Whatever new rewards program they’re coming up with, if it doesn’t include this or something better, I will never be using this app for any purchase ever again and will switch to a company that actually treats its loyal customers right..Version: 1.90.0
✓ Extremely disappointedI am extremely disappointed in this app & their customer service. I have been using their services for about 4-5 years now & have always paid my payments on time as I had them on auto-draft. I eventually earned my limit up to $2,600. This month my debit card expired & my bank sent me a new one & as soon as they did I logged into Afterpay & updated my card info. As soon as I changed my card information, they changed my limit to $50!!!!! They took $2,450 away from my limit bc my card expired!!!! When I FINALLY was able to get in touch with someone from customer service - they told me it changed due to a $10 payment being ONE day late due to my card being expired. I tried explaining that it was out of my control & I logged my new card in as soon as I received it in the mail. I was then told that there was nothing they could do because everything is controlled by the computers & that the best thing for me to do is to slowing build my limit again by making more payments. It took me YEARS to get to where I was to only be stripped of it in the matter of seconds due to something completely out of my control. 10/10 don’t recommend their services. Also, they don’t have a customer service phone number for a reason & that reason is because they can’t help you with ANYTHING. Very, very disappointed after all these years of loyalty to them. Would give ZERO ⭐️ if I could..Version: 1.87.0
✓ Terrible. doesn't work in Canada!Maybe you guys should read the comments and fix the problem many of us has! dont bother people, there are better options available..Version: 1.64.0
✓ Don’t downloadBullshat app doesn’t even work.Version: 1.59.0
✓ Avoid at all costsUpdate: Afterpay finally did give me a customer service phone call and issue me a refund. I am grateful for that. I am upgrading my review to 2 stars. The experience was unpleasant but i’m glad that I finally got my money back. Original Review: Please, for your own good, stay away from Afterpay. I purchased an item using Afterpay, and the item was never shipped. I filed a dispute 3+ weeks ago. They have done nothing to advance the dispute or update me. I have messaged Afterpay multiple times, asking very simple questions (when did you reach out to the merchant? Has it been more than two weeks? Did they reply to you? When will you advance the dispute beyond the inquiry phase?) and they have not answered any of these questions. They only reply with a generic “we are working to resolve your dispute, please be patient.” They have no customer service phone number. They have no live chat for customer service. All you can do is email them and pray. In other words, they serve their customers very poorly. I should have known it was a red flag when my credit card company would not let me enter my card into Afterpay’s payment system. Stay away at all costs..Version: 1.68.0
✓ Afterpay Card Not Working CanadaThis is really annoying sending people emails about using afterpay in store and looking at the card tab to add it to Applepay when it’s not even there. This is super disappointing launching things and it doesn’t deliver. Fix this!.Version: 1.47.3
✓ DisappointedNot able to use in-store in Canada..Version: 1.66.0
✓ Very FrustratingI first started using Afterpay last month when I made a rather large order. The idea and the concept is really cool but the app is a pain to use. I made the first payment on my order two weeks later as scheduled and it gave me a notification saying that the payment went though and it gave me my new remaining balance. Two days later, me email gets bombarded with emails from Afterpay saying that my payment was declined and they had tried to take the payment over and over again when it didn’t work the first time. When I first authorized the payment on the app, I had the money to cover the payment. When they tried over and over again to make the payment, it overdrafted my checking account and put me in the negatives screwing me over for groceries. Just recently, I had to make a switch to a new debit card through my job and when I tried to add it to my payment methods, it kept saying “Oops! There was an error in your billing information! Please try again!” Even though all of my info was correct. I went to the customer support section and found out that until the first order that you made is completely paid off, you can’t add another payment method! This service is not convenient at all and is a massive headache to try to use. I am going to pay off what I owe and I’m never using Afterpay again. I definitely would NOT recommend them to anyone..Version: 1.11.4
✓ App often doesn’t workThe app doesn’t work. Tried to reset my password and it didn’t recognize my password. Couldn’t reset it and could set up a new account..Version: 1.88.0
✓ BadSo frustrating, I paid all of my order and I’m still getting an error message that my account was still frozen for no reason. Hated it..Version: 1.65.0
✓ Poor customer service and softwareI’ve been trying to get in touch with after pay for a week now about a payment that i’ve cancelled and is still going through and was wondering why the chats kept failing to load, until i realized it wasn’t even available in canada! this whole thing honestly has been frustrating and an inconvenience and did not need to be dragged out this long.Version: 1.68.0
✓ Very Unforgiving and UnhelpfulThis was my absolute go-to app for pay in 4s. I was struggling a lot last year (finally seeing the light at the end of the tunnel) and this app saved me. I forgot to pay one payment on time, paid it the next day (I forgot to update my card on file). That was my mistake; however, they dropped my spending power by HALF. That’s insane to me. I literally paid it the next day. Other apps (like Klarna) just try again and work with you. Anyway, I had a second payment in the form of an e-check and realized another charge came out of that bank and it was going to bounce. I tried to work with them and even paid the next installment to rectify the situation. Their app claims to be there to help. The customer service agents did not understand my questions when I was very clear and gave me very automated responses. I paid twice the amount and ended up not being able to use the app and had my rewards status taken away. This is the most unforgiving an app could be. These types of apps usually exist to help people and this one did until it didn’t. I tried everything to keep a good history with them and by any other app’s standards, it is a good history. This is a heartless app and the customer service agents are unhelpful. Use Zip or Klarna if you can help it. They have more variety of where you can use their services too..Version: 1.71.0
✓ Bad appI used to use this app because worked for my for a while, then I discovered Afterpay doesn’t have costumer services, they just provide you with a “chat” and takes up to 15 days to answer you. One day they removed all my credit because I was “late” for the payment, basically I payed afternoon and wasn’t enough for Afterpay..Version: 1.90.0
✓ Unable to get ahold of anyoneAfterpay has been a really good alternative to a credit card. I have been very happy until recently. I had a charge on my bank account from afterpay that did not match any of my purchases . When I tried to reach out they have no phone number to call , only chat. I understand that is they way things go now , but it took them 5 days to respond to my inquiry. I let them know I will have to file fraud on my account if I hadn’t heard back in a reasonable time . I also had to cancel my credit card because I wasn’t sure if my card had be compromised. When they finally responded they asked for the order # . They also informed me that if I filed fraud that It will effect my afterpay account. Very frustrating! I had to file fraud because I had no way to verify within a reasonable amount of time if the charge was valid. I also explained that I didn’t have an order # because the charge didn’t match any of the purchases I had made, and that was the reason for my inquiry. I will be finishing out the rest of my orders and deleting my account. I will be using pay pal pay in 4. At least they have customer service that you can talk to..Version: 1.92.0
✓ Doesn’t workI’ve had this app for a little over a month and it denies my purchases every time… so I thought maybe I have to do a lower price for the first purchase? Anyway I tried to buy a $18 candle and they even denied that “sorry were unable to approve your order”. Very disappointing and stupid that they advertise you can use it and that you have a $600 spending limit when you can’t use it. Yet other apps like klarna approved it immediately on much higher priced orders. Definitely deleting this app because they are even advertising things that aren’t in Canada (the Afterpay card). What a joke. Would give 0 stars if I could..Version: 1.67.1
✓ There’s no point in this system.My afterpay was approved. I’m thinking great this is perfect especially with back to school shopping coming up, price jumps and gas prices I’ll be able to get some shopping done worry free … WRONG. I’m approved a dollar amount, after my first purchase I try again you know now that I kno I’ve been approved.. purchases are declined. Not an outlandish amount total purchase was under $80 leads to an installment of under $ 20 declined still I reach out to customer support, I’m given a very vague response. Ok w.e I’m thinking I get it the stores are all different. Declined again and now I notice my approved balance has lowered.. i reach back out and was given a response “ it was lowered due to multiple declined purchases “. so I’m being penalized because afterpay isn’t allowing the purchases..How am I supposed to use something that I’m approved for but yet being denied. How am I supposed to know if my purchases will be approved or not without trying?Especially when I just used it? How am I supposed to advantage of this installment service if I’m denied and then given a lower amount that. Ultimately, is going to be denied and just continuously lowered and then, I’m gonna be held accountable and penalized for that, THE CUSTOMER??! HORRIBLE. 0/10 WOULD NOT RECOMMEND I’ll pay off my current purchase and will not come back..Version: 1.60.0
✓ I liked it in the beginningI started with Afterpay right before Christmas getting items paying before the payment date and even paid the things off early. Then I got one more thing made the first payment when it was due made the second payment when it was due the third payment is due on the 30th of January. I tried to get something else a few days ago and they declined it and said due to my payment history they couldn’t approve me for it ( $59) so I reached out to them and told them they got something mixed up and I guess whoever got the email got mad so they told me I had to find another payment method and that I couldn’t use Afterpay but that they aren’t saying I will never be able to use Afterpay. I wouldn’t recommend Afterpay to nobody I know because I wouldn’t want them to be treated the way they treat me. I don’t want to use Afterpay after all this mess they got with them. I know I paid off my stuff and paid faithfully on time. You learn from your mistakes!!! I truly think that they see that they’ve made a mistake but they haven’t said anything to me. I have my bank app I checked it and I see when and what was paid. So with that being said everyone be careful. I don’t know what Afterpay got going on.Version: 1.47.3
✓ Lowered spending to $0 after missing 1 SINGLE paymentObviously I did pay it off as soon as possible ( couple days) and they lowered my spending limit to $0. Was going to use Afterpay again on another purchase today and now I’m going to be closing my account.Version: 1.69.0
✓ Great company terrible customer serviceI started using Afterpay in the second half of 2023. I really did appreciate it and since I was using it so often, my rank did grow exponentially although during the holiday season, I was having a little bit trouble with my baking information I’ve tried to get in contact so I don’t have a late payment but the second, my payment was late they took all the money that I had for the four installment pay. I message customer service three days ahead of time that my card was not working and I wanted to change it recently. I’ve had another issue and I’ve been on delivered for the past six days, I don’t understand how you expect to run a company and then once the customer makes one mistake treat them so terribly I’m still not able to change my card and to be honest after I’m done paying all my debts, I’m gonna delete the app because this is ridiculous and a bad habit so if you’re reading this, I wouldn’t recommend Afterpay unless you 100% need it. Don’t be using it for every day needs only for something that you really need at this point in time to be honest if you really don’t have it, you shouldn’t be spending it point blank, I appreciate it my time with Afterpay but I think it’s time for me to start spending based on what I have and what I have.Version: 1.89.0
✓ WE NEED BETTER CUSTOMER SERVICEAfter pay has been nothing but a headache since I’ve used it for the past year and a half it was great up until one of their customer service reps didn’t understand what I was saying on and then made it on my account that I couldn’t make a payment which was false so then my credit went way down because of that agents screw up and since thenHeadache after headache I did a return and then the return process it says that you put in when it gets returned and then they move the payment for two weeks so that it has time to process the return but instead this time they froze my account and even though those payments have all been paid up-to-date, my account is frozen and yet I cannot reach Customer Service customer service agent right now to fix no you wait up to 48 hoursSo let’s say you have an emergency and all the sudden you can’t make a payment you can’t contact them and make the arrangements because he can’t get back to you fast enough.Version: 1.68.0
✓ Missing tabs on my afterpay appI don’t see the card tab on my apple pay app… help!!!.Version: 1.51.0
✓ SCAM!Bunch of scammer’s, never received my product and they blamed it on the shipper. After I tried contacting them for deeper investigation’s they stopped responding, would do negative star’s if I can, please ban this app from the app store they are a bunch of low life thieves..Version: 1.91.0
✓ Stole my money twice within a weekThe first time I got the run around for a week and a half. The second time they haven’t even responded about it..Version: 1.72.0
🙂 Afterpay - Buy Now, Pay Later Positive Reviews
Afterpay - Buy Now, Pay Later works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Afterpay - Buy Now, Pay Later.
⛔ Afterpay - Buy Now, Pay Later Problems
