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Fabletics: Premium Activewear App Complaints & User Negative Comments 2024
Fabletics: Premium Activewear app received 79 complaints, negative comments and reviews by users. Have you ever had a bad experience using Fabletics: Premium Activewear? Can you share your negative thoughts about fabletics: premium activewear?
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Fabletics: Premium Activewear for Negative User Reviews
✓ Clothes great, BAD appSo I love the clothes. This is a review of the app… like it’s SUPPOSED to be. The app is Very slow. It glitches often and to the point where I sometimes give up and go get my laptop. Sometimes It freezes, sometimes it gives you a blank screen, sometimes it shuts down, sometimes it takes forever to load, etc. The absolute WORST part is… even though my old address has been deleted from the app and from the desktop version and it technically doesn’t exist anywhere in the system, still on the checkout page, it shows an address from 3 years ago. It even shows my correct address in the “available addresses/default”… but for some reason on the checkout page the old one still shows. Accidentally sent package to my Old address once, 7 hours away from here and then again after I had gone in and confirmed I deleted the old one and had to call to try to fix it… oh and you can’t change it once you hit order. You have to cancel. So yes, it was a HUGE pain cause by the App specifically..Version: 1.36.0
✓ Do not get this app or buy from Fabletics.First of all, this app is awful on the business side. However, after making and waiting on my first order to actually ship from Fabletics, I believe that they choose for the app to not be as updated as every other shopping app because then, they wouldn’t be able to just cheat customers out of money. I made an order over a week ago and paid for expedited shipping. My order shows “shipped” by Fabletics but only because a shipping label was created by Fabletics. The carrier has yet to even receive any items or packages. The Fabletics app does not give users the ability to track orders. You have to copy your tracking number and track it on the carriers site. Customer service chat features are always “closed” or down due to the app not working properly. Terrible customer service. Terrible business practices..Version: 1.56.0
✓ Terrible System!I am usually not one to leave a bad review, but I am beyond frustrated! I like the leggings just fine - they're a thick material that isn't see-through. But I really don't need anymore leggings. I forgot to skip on time one month so I have a member credit I need to spend and I have been TRYING to buy something for months. THREE orders went through with a confirmation email sent to me, only for me to be notified about a week later each time with a message saying, "We're sorry! We wish we had better news, but your order has been canceled." I can maybe understand this happening one time, but even then I haven't had that happen in my many years of shopping at any other online retail store. The THREE times?? I even called and the customer service representative just told me "Sorry, you just have to make sure when you order and item there is not a low number of the selected item in stock when add it to your cart." How do they ? I'm about to cancel my account and just take a $50 loss because this is getting completely ridiculous..Version: 1.12.1
✓ Unbelievably terrible site and appThe Fabletics website has always been a nightmare. Super buggy, infuriating to navigate. If you stop your membership you can’t re-join, you can only create a new account. In 2021, any person can use a multitude of services to create a working e-commerce site, but this brand with all its customers and financial backing can’t get a gd website right. But I love the leggings, so I thought I’d try once more and download the app. I can’t even get passed the “create an account” final step. No error messaging, no indication of what is going on. Just bug after bug. Shopping in store is the same experience since you have to checkout using their website instead of an actual point of sale system. I just don’t get it. Invest some money in your technology and user experience and you’ll sell more clothes. I’ve never had to try to hard to spend money..Version: 1.16.0
✓ Great store, horrible appI really just don’t understand how such a great store, with good customer service, and good online footprint could have such an awful app. I mean truly. It doesn’t work. I literally cannot use the “Favorite” tab at all, when I scroll it goes to a blank, white screen and then reloads. So I can’t look at anything I favorited. Another issue I’ve noticed is I get badge app notifications but then click into the app and see no notification. Lots of lagging in-app too and I know others who experience the same thing (different phones, phone plans, wifi). I don’t know. Surely this can be figured out. Fix the favorite tab, and fix the notification system, see if lag can be adjusted..Version: 1.30.0
✓ Slow slow slowThis is by far the worst app I’ve used. They are missing out on some serious purchasing just because it’s so poor. Doesn’t load. Doesn’t recognise your click and when it does it’s from three pages ago and you can’t get back easily. I just gave up..Version: 1.17.0
✓ Love Fabletics - Some Improvements NeededI am a track and field athlete and have purchased many hauls from Fabletics! Recently the app has been a little glitchy where the “Message Us” pop up keeps filling the screen by mistake and the product videos will also play out of nowhere when I view the product screen. Additionally, I am only interested in leggings that come in a size long (I am 6’2’’). Please integrate a filter function where customers can select the length option. Other apps have this functionality and I am a little disappointed the Fabletics app does not. I wish all of the products came it Long and Short options to be more inclusive of all body types, but I digress. Finally, this isn’t the app’s fault but the ads for Fabletics will constantly show products they either don’t offer or are sold out. I have seen other shoppers mention this too. PLEASE stop doing this. It has happened time and time again and it feels like a bait and switch technique..Version: 1.65.0
✓ Can’t place my orderI can’t even put my own address in to order it says it don’t even exist plz just let me put any address it would make it much easier to checkout.Version: 1.33.0
✓ Awesome Products, App Needs WorkThis review is about app usage and functionality. I look forward to browsing new product drops every month, but the latency I experience while using the app is terrible. Pages can sometimes take 10s of seconds to load. Often the app shuts down on its own as I’m waiting for page refreshes. It’s also very difficult to adjust filters and settings inside the app. Sometimes I’m not shopping for myself and need to see a wide range of sizes across all products, not those that default to me. Another irritation is using your account profile to view points earned and available rewards. When you click to view those rewards, the app redirects you to a web browser and makes you log in again. All of these things should be easily accessible in the app. People use apps on mobile devices for optimized functionality. The Fabletics app still needs work..Version: 1.32.0
✓ Wish it was betterI love the clothes. From what I’m aware of you have a limited time to get the deal when signing up as a vip so make sure you’re ready to place your order at time of sign up! I’m leaving a low rating review because I placed an order and almost 3 weeks later I still haven’t received my order. When I track the order it says “information available soon” my delivery date is now 2 weeks late with no information on when it would arrive. I contacted customer service via live chat who seemed to be a robot and did no help. No real answers to what I was asking and then the chat just cut off automatically. When I called the only info they have is “your order has been shipped.” Shipping delays is due to Covid. My husband placed an order 2 hours after me and received his package about a week later. My package has been sitting in my local usps store for 2 weeks now. If Covid is really the reason for the delay then I recommend placing an order once Covid passes. Orders I’ve placed in China have arrived sooner than this order. Really cute clothes and I totally support this company but I’m disappointed in the lack of help / customer service I’m getting. I honestly don’t know if I’ll ever get my package..Version: 1.9.22
✓ So slow to load it’s unusable most of the timeI got the fabletics app as I thought it would be easier to use than their, often clunky, website… How wrong was I! It’s barely useable. It often takes 10 minutes for the home page to load with just a little spinning Fabletics logo sitting there. Then once the first page loads as you scroll down to see the outfits you have to wait again for more to load. I’ve given up using it to shop & only use it now for the Skip the month feature which is much easier to find than using their mobile site. So I’ve given it 1 star for this feature. Shame as it would be good & I’d probably spend more if it worked. Thanks for saving me money. 😂 If you do try to buy items on it the sale never goes through & returns are worse. Sometimes it lets you complete a return, sometimes it doesn’t. If the return does go through it only gives you an option to create a returns label for a US courier which isn’t much use if you live in the UK. Pretty poor all round to be honest..Version: 1.48.0
✓ Frustratingly slow appThe app is so slow… The Fabletics home tab takes forever to finish loading - it will stay as a blank page for as long as it takes for my screen to auto-lock.Version: 1.33.0
✓ UselessSo slow, I don’t actually have the patience to wait so not sure if it ever loads. I have been trying to use it since the app started (few years now)but it doesn’t seem like much has improved in terms of speed..Version: 1.63.0
✓ Not as good as competitorsYou can’t sign up using your Apple ID. It’s glitchy to sign up and not worth the hassle. I just went back to the website. Long way to go before I’d start using the app..Version: 1.15.2
✓ No stars if I couldQuite possibly, the worst ecommerce experience I have ever come across. Shockingly poor, discounts not applied. Shame on you for actually releasing this buggy piece of junk!.Version: 1.16.0
✓ The app is a messI signed up created an account and downloaded the app and immediately regretted. Here’s my res flags I encountered- asking me to change my password twice after I LITERALLY just created the account. Second red flag, it takes almost 2 minutes for the app to load whereas other apps only take seconds. Third red flag- chat with a representative? I can’t click on anything because I’m forced to start a conversation with a rep! Tried exiting but it goes back to forcing me to chat with someone 🤦🏻♀️. Someone even replied and I told them about it so they ended the chat and I exited out of the app and waited a few minutes, Logged back in and it’s the same thing. Ugh! So so frustrating and disappointing that I immediately deleted the app..Version: 1.59.0
✓ Slow,freezes and won’t let me checkoutAfter finally being able to add the items I want in my basket, it is repeatedly asking me to update my billing address, which I’ve done. I can’t check out, can’t finish my order and there shouldn’t even be a need for my billing address as I’m trying to pay by PayPal. What’s the point in sending emails with app promotions when the app doesn’t work?.Version: 1.17.0
✓ Slow shipping subscription serviceLet me start by saying the clothes I did receive were good quality but wildly overpriced without the “VIP membership subscription”. The whole cancel every month you don’t buy something (especially considering relatively limited mens selection) is annoying at best (like I don’t have enough to keep up with in life) and a bit scammy at worst (like they are hoping you forget to force a purchase). Also the shipping has been bad .. slow and incorrect communication on status.. close to two weeks to get the initial 3 items I ordered (perhaps I’m spoiled but two weeks for 2 pants and a shirt seems pretty extended in todays next day world especially for an online base retailer). And then another two weeks plus for a size exchange on one item… a month plus for a transaction… just not worth the hassle when other vendors can accomplish much quicker without the subscription burden..Version: 1.34.0
✓ Worst Company EverFabletics returns and customer service is horrendous. I recommend not using - even if they hook you on 2 for £24. After that it’s hugely expensive (basic quality) awful to deal with and a waste of money..Version: 1.47.0
✓ Good Fits, MAAD Application“Some items in your cart are not available” This was the message I got repeatedly for items I was able to place in my cart because they were shown as available throughout the app. I ended up having to call customer service 3X to actually place the orders (you read that right, orderS) because my initial order had to be broken down into 3 separate orders. It was extremely frustrating and time consuming and wouldn’t have been an issue if unavailable items were not displayed as in stock and available for purchase. Get some coders up there & fix it!!! Other than that, the clothes are dope if you’re active or even if you’re not just want that “athleisure chic” look. Developers need to work on that app tho.....Version: 1.9.21
✓ Slow & crashesThe app is so slow, takes ages to load and more often than not crashes. Always end up switching to use the website.Version: 1.36.0
✓ Great products, terrible appThe products from fabletics are a higher quality fast fashion and affordable if you get things on one of their many sales/promos. My only complaint is the app. The web version is perfect, no delays or glitches, but the mobile app for the past year or so since I’ve had it is hands down, far and away, the slowest app I’ve ever had. It takes almost a whole minute to load the Home Screen. Written out, it doesn’t seem like a lot of time but when you’re staring at a white screen waiting for each icon to load, it’s a painfully long time. Switching tabs is not something to do without forethought and may the powers be on your side when you’re trying to order something that is low stock. This is the only company for which I prefer the web version over mobile outside of utilities. I really hope the developers improve this somehow cause I (and friends) have changed our minds about shopping when the app doesn’t load fast enough..Version: 1.36.0
✓ Fabletics is a scamI got some shorts 2 for $24 and I haven’t worn them since the first week of owning them. I was excited to get them but after a couple of hours, i realized these are worse than all the shorts that i have thrifted from goodwill and tj max. Also, in order to get that deal, you need to sign up to be a premium member. This means paying $50 every month or “skipping” the month. Fabletics does everything they can to make canceling this subscription impossible. Compared to every other subscription i have used, this is the hardest to cancel….. because they want me to just forget about it and throw my money away on one of the worst brands i have ever purchased. Maybe i just got the wrong shorts but i figured 2 for $24 just would work well. Since i forgot to skip this month i was charged $55 so i will have to use that for a new pair of shorts that i will never wear👍🏼.Version: 1.41.0
✓ Scammers!After receiving my items which is not the best quality for me, I returned it ASAP and kept track if they have received it. When they got it they didn’t inform me and upon checking I realised it’s taking long for them to issue refund me. I contacted them via phone call and email because they’ve been telling me they sent the refund and wait 3-5days and now it’s been a month and they still say that just wait. AVOID!!!! Scammers!!!!.Version: 1.29.0
✓ Very Slow, not worth the priceThe app is so slow. I hate ordering from fabletics because it always takes so long. Many other reviews say the same thing so I’m definitely not alone. I have to use up my member credit then will definitely be cancelling my prescription. Really overpriced stuff, and paying so much every month for the slowest app and website. This makes ordering things really difficult and such a long process. H&M do amazing leggings, very similar material and £40 cheaper!.Version: 1.33.0
✓ Slow and Buggy - Frustrating user experienceThis app is so slow and super buggy every time I use it. It’s faster to just use their website—the app doesn’t facilitate anything because it’s such a pain in the rear waiting for it to load/refresh every time I click on something. I like Fabletics clothing (even though they are ALWAYS out of stock of size-large black yoga pants… *sigh*) but this app is a bust. You would think with all the money they have from swindling members who forget to “skip the month” on their subscription, they’d be able to afford a better developer. Plenty of other shopping apps work better than the Fabletics app (looking at you Old Navy). Disappointing..Version: 1.39.0
✓ App way too slow!I want to love this app. I like the layout of everything and it’s so easy to navigate. I like the option to take your credit early and skip that month in the app. My biggest issue is it is just so terribly slow. When I’m wanting to browse it takes so so long for anything to load it puts me off and I just revert to the webpage. Please try to fix this soon 🙏🏼 (iPhone user).Version: 1.59.0
✓ Has potentialAn excellent idea but I find it very ‘clunky’. Pages are a slow to load, navigating through app is currently a frustrating process..Version: 1.36.0
✓ Really frustrated with the pricing and selectionI am a long time fabletics member and I am struggling to find the value in the whole program right now. I did not skip this month, and the options for bundles (which I’m accustomed to purchasing with my membership) are SO DISAPPOINTING. There are only four to five set options, only one of which are shorts (which I don’t find chic/worth spending money on if I’m being honest). More and more items are being offered standalone only. I no longer see the option to go to the bundle option from the page for an item. I feel like I’m getting so much less for the money. So I go to Yitty, maybe I can find something I feel good about using my $55 on. I find a pair of loungewear pants that I’m into. Turns out, you can pay $29 for them if you pay cash. Or use an entire member credit, $55 to recap, for them. How is that good for me? The VIP? There are no options to bundle these pants. So I can forfeit my $26 or pay $29 more. It feels like a scam!! If someone from support wants to contact me to coach me through this, I’d be happy to work with someone. But this is outrageous. Truly cannot wait to cancel after I get through my credits..Version: 1.57.0
✓ Unsuitable for iPadsWhy is this even available on iPads? There is a tiny box in the middle of your screen that looks like a phone size screen but with desktop style view that you have to scroll awkwardly to the sides to see everything. You can make the box a bit bigger with a button but yet you still have to deal with the awkward view and annoying scrolling to see everything on the… webpage basically. Either make an iPad version or remove it as ‘compatible’ because it’s really not..Version: 1.17.0
✓ Stop these dang video promos/pop upsYou want me to activate my membership, stop having these pop up videos open every 5 seconds. I literally cannot look at anything within the app bc you have these promo videos of a model pulling on a stretchy waistband. A) put a better video on something #2) honestly, if I had my membership activated, I would deactivate it bc I cannot look at any product without it opening. Functionality, yes the app is decent, but if I can’t look at products without a video popping up, you lose me as a customer. I’m not here to watch an advertisement while I’m trying to shop..Version: 1.59.0
✓ App needs fixing.Update: it’s been many many many many months I’ve been still waiting to use my last credit in the app still does not function App needs so much work. It used to show me while scrolling which could be paid for with 1 member credit or “insert price here”. But now it doesn’t say redeem for 1 member credit. Just says the price with or without the VIP so while scrolling there’s no way to see which is redeemable for the remaining credit I have. So I have to click on the item, then I click the back button to go back to scrolling through their leggings but every time you look an item up and then go back IT STARTS YOU AT THE TOP AGAIN it’s absolutely annoying. The app is supposed to be easier to navigate than the web. I’ve had a member credit sitting for MONTHS and I won’t re subscribe literally bc of the app. I hate starting from the top of the list again every time I click on something to see the details. Oh and another thing. The search bar doesn’t work. I saw a cute fanny pack. So I searched “fanny ” but zero results came up. Not even the one I had just seen while browsing..Version: 1.43.1
✓ Worst app. Use web browserThis has got to be one of the slowest apps. No point in using as it’s genuinely takes forever to load anyway. I would recommend just using the web browser as it’s so much easier and quicker..Version: 1.41.0
✓ So over this companyI used to love their clothes, but now I feel like everything I get is poor quality- IF I can even get something. I will find something I want and, of course, it’s out of stock. They have such a low selection. And then the whole monthly thing is stupid. I forget for one month to cancel, so I get a member credit, and when I purchase something, it doesn’t fit. But when I return the item, hoping to get the right size, it’s out of stock and now I can only get one item because I don’t even get my member credit refunded!?! I’m so over this company, the poor quality and lack of items, and the poor customer service I received. I wish I could get my fifty dollars back and move on but now I have to wait for something that I might like that MIGHT be in my size so I’m not handing them $50. Save your time and just buy something somewhere else. Also, terrible app and website…it never works correctly.Version: 1.19
✓ Dysfunctional app and customer serviceThere are countless issues with the technology that Fabletics uses that makes it not worthwhile to order their products at all. For starters, the mobile app search engine displays COMPLETELY different results than what is available online. For example, it is impossible to search for the Men’s outfits/“kits” in the app. If you are lucky enough to find the Men’s outfits on the homepage and click the button to “show more options”, it does not show more than a few options which are not truly inclusive of the options you may be able to find on a desktop. There is no support for chatting with customer service in the app itself. It redirects to the website, which also does not have a functional mobile version. The chat has stopped working every single time I have attempted to contact customer service before being able to get a resolution to my issue. Additionally, the customer service is not knowledgeable at ALL about the promotions offered nor helpful. I am always given an overview of the VIP program when asking questions completely unrelated, and do not receive resolution to my actual problems. Do not use this app or purchase from this company at all if you value your time or money. It is so bad I would give it a zero if I could..Version: 1.30.0
✓ Has potentialThe app is really slow. It loads for a really long time and then often times out. I wish that someone would ensure that when you click on a product to view it that it would be the correct product that opens..Version: 1.57.0
✓ Faulty AppWomen’s clothes - 5 stars. Will continue buying membership credits because the quality is phenomenal. Low rating because the app takes foreverrrrr to load. It’s the only app I have that is slow. Some of the images never load, and when I click on them to see what the outfits are, the details still don’t load. Please please please work on making the app run more smoothly. Also! I would LOVE to see extended sizes for men! I want to buy my dad some cute workout clothes, but Fabletics doesn’t stock men’s clothes above a size XXL? Why would you stock women’s clothes through 3X and not offer the same options for men? If possible, I’d also love to see women’s clothes extended even farther. Some companies offer through 6X, and I definitely have family and friends who need clothes past 3X and have mentioned how hard it is for them to find exercise clothes. I’d love to purchase outfits for them using my membership credits..Version: 1.37.1
✓ Love Fabletics but UX needs major workI love fabletics. This review is not about the products, just the app. The User Experience needs improvement and I’ve seen little over the years. The app is slow to load, and often glitchy or quits. My old address somehow keeps coming back no matter how many times I delete it, set my new one as default and call and work with customer service to get it resolved. Also does not always filter for the best deal (3 for x deals default, even when the price per unit is cheaper). The customer service chat also seems incompatible with mobile devices (I have the latest iOS installed). It shows duplicate convos on one page, there is no send button, the return key either sends the message but other times it skips a line or erases the message all together… no clue what you’re going to get..Version: 1.42.0
✓ No deliveryI put in an order going on two months ago and have received no communication to where my items are. The only status I’ve received is that it’s shipped and that status was placed a couple days after I initially put in the order. I gave it some time to give the shipping benefit of the doubt but now I’m completely regretting my purchase because I’ve received none of my items nor have I had any communication from either Fabletics or the shipping company. I’m extremely frustrated and the only contact info provided through the app is a 1-800 phone number. There isn’t a way I can cancel the order so I lost money that could’ve gone to a better company that’s more reliable. This is extremely frustrating especially because this was my first order through Fabletics and I figured it would’ve been a good experience. I do not recommend this company and will be figuring out a way to receive a refund..Version: 1.21
✓ Great clothes, Terrible appOverpriced but clothes quality is really good; but this app is awful. Every update I hope it’ll be fixed and it never is. Slow to open, slow to load pics, slow to change page, slow to load account; mid loading cuts out and goes to favourites which contains favourites I never added. Very odd and extremely frustrating every time I use it..Version: 1.26.0
✓ Love Fabletics but not the appI have been a VIP member with Fabletics from the beginning. Most clothes I ordered way back then are still going strong today! I couldn’t be happier with their gear. The quality is in the clothing but the app itself is quite frankly, garbage. Often times, it just loads and loads and never gets me to the page I’m trying to get to. It also never allows me to put in an apartment number during checkout so I just cross my fingers that my mail carrier will have mercy on me and look me up. Just now, I was in the process of trying to make a purchase but it says for me to add a shipping method but it will not allow me to. This isn’t the first time the app has caused me to get frustrated and abandon my shopping cart. I love this brand so much but someone really needs to fix this app. It’s been years. I’ve had several phones, all of the updates, etc. It’s the app itself..Version: 1.33.0
✓ Navigating App Isn’t SeamlessA big problem is adding items to my wish list & reviewing them afterwards. The items don’t always appear to me in the order of when you last added it to your wish list. Then, if I click on a product, and wish to go back to the same spot I was at previously on my wish list, it brings me all the way to the top of my wish list. Imagine how annoying that is when you’re trying to get to the bottom of your long wish list. You click back and instead of the same spot you were just at, you now have to keep having to scroll all the way to the bottom over and over and over again and as you’re scrolling, it takes time for the items to load each time. It takes forever! The wish list feature is very important to me, so I can save items I want to keep tabs on for the future if I don’t decide to get them at that time. The prices you see also don’t reflect on the wish list either. You’d need to click on each individual item to see what it really is, which brings me back to the issue of having to keep scrolling over and over, because it always brings you back to the top of the wish list instead of your spot..Version: 1.47.0
✓ Not Compatible with iPadReally disappointed by this app. The active wear is lovely but trying to navigate the app via my iPad is a real pain and completely put me off actually looking and purchasing anything. The picture only takes up a small section of the screen therefore you can only look at one product at a time and scrolling either side to see each product gets tedious and annoying. Different adverts pop up, which is fine I understand why from a marketing perspective, however because the picture is so narrow you cannot find the close icon because it blocks the entire section of the screen without allowing you to scroll. The app also doesn’t allow the view to change to landscape so you if you do prefer to use an iPad holder you can’t, you have to awkwardly hold your iPad up. I realise these things seem pedantic, however for an overall enjoyable experience of online shopping I think the improvement of these small touches will make a big difference and help improve customer experience. Until then I would not recommend but I look forward to seeing some of these changes implemented..Version: 1.15
✓ Great clothes but terrible systemI have ordered from them before and have tried to to do it again, mostly because they are really good quality leggings and the VIP benefits have some great deals, but every time i have tried to use either the website or the app something goes wrong and it is very frustrating. First off, if you don’t order on the first of the month 90% of the leggings are sold out. Secondly, the website never loads and there is always a problem with the software whether it be buttons not working or the app crashing. When you try to get in contact with someone from the help center, it takes almost half an hour to even be connected with someone. Also, cancelling the VIP membership is very hard to do, and takes about 20 minutes. I don’t usually leave bad reviews, but I get frustrated every time I try to order something or smimply browse the app..Version: 1.9.18
✓ Product is Too Pricey to Justify Shipping TimesIf you can afford Fabletics, just go to Lulu Lemon or Dicks and get what you need on site, honestly. Aerie is also great for size inclusive workout gear at a lower price. My last straw is when I called service to ask about a refund for an order lost in shipment for over 20 days, but was told to “call back tomorrow” for a refund as if it was going to magically appear on my doorstep overnight. Also, the fabletics styling feature is a gimmick, I was a member for over a year and never once liked the outfits that were “selected” for me, and always opted to skip the month or shop independently (I admit the powerhold leggings are great and will last thanks to textile quality, as it should because it’s so expensive). Unless you don’t mind spending a small fortune and waiting an eternity to get it in the mail, not knowing for sure if you’ll like it or it will fit in person, don’t sign up for Fabletics..Version: 1.11.1
✓ This whole thing is a scamI have literally never written a bad review in my life, but this is the one exception. I originally signed up to get the 2/24$ shorts, and skipped my first month but I didn’t completely cancel the membership, which is my fault I suppose, but I didn’t get an email reminding me of an upcoming fee, and I was charged 50$ for my “monthly membership fee” without any prior notice. I think the idea of paying 50$ a month for a clothing membership, especially one that I never want to shop at again besides buying the original 2/24$ shorts, does not make sense, (also the shorts were not even 70$ quality, the prices are outrageous and probably made so high to entice people into signing up for the pointless “VIP Program”). It was extremely difficult to cancel, I had to scroll down all the way to the bottom of the website and click through various links just to cancel—not simple or easy like they said. They literally spam you with “deals” so I don’t even bother to check the emails, the only email regarding the “VIP” status was an email AFTER they had charged me 50$ that said i’ve unlocked membership credit, and it says in small print at the very bottom that I can cancel if I want. Obviously I want to! It’s a drain on my bank account, and the quality is not 70$ worth. They bank on people forgetting to cancel their memberships, which is morally wrong on so many levels. I would not recommend this website or app to anyone, it’s honestly a huge scam..Version: 1.33.0
✓ Terrible shippingI saw advertisements on social media and though I would give it a try. Ordered 4 items and paid for expedited shipping. Estimated delivery date came and went and package still shows waiting for FedEx pick up. That was 7 days ago. Why would a company wait so long to simply hand a package over to a company that does pick up’s daily. I can have FedEx pick up my personal packages daily yet they claim FedEx takes weeks? My assumption is that the orders are not ready to go out but they create the FedEx labels to prevent you from canceling the order. They will not cancel the order once it enters shipping even if FedEx tells you they do not have the package. The call center said they can not contact the warehouse and they are simply a call center. Worse service ever. This is all deliberately done because they know customers would not want there orders anymore. I could have simply went a mile down the street to their physical location which I didn’t know existed until I googled them because again I only discovered them on social media . Terrible service..Version: 1.57.0
✓ Really slowIt takes ages for the app to load in when opened. I find it really frustrating and I’m sticking to the website..Version: 1.32.0
✓ Can’t Scroll in the App, Crashes a LotThe app is laid out nicely, and it’s easy to tap on links…but the issue that I’m having is that when I want to scroll down, I can’t. I have to make sure that I put my finger outside of a photo because if it’s ON a photo, it swipes left and right, changing the images instead of scrolling the page. If that makes sense. Also, when adding to the cart, there’s no easy way to tap outside of the “cart update” to get back to the page I was on. I managed to finally choose a few things and then got a phone call, obviously forcing me out of the app. When I tried to go back in it, the screen just turned white and I couldn’t get back to where I was. Had to close the app and re-open it and of course since I was a first time user, my registration never went through so I lost everything..Version: 1.43.1
✓ Unbearable delaysFabletics have amazing clothes that I love and always recommend to friends but the app is truly terrible. No matter how many times you log in and out the issues remain - slow to load, sometimes won’t load at all and then by the time you can actually see anything it’s likely sold out. I’ve been a “VIP” customer for a while and must say the app/website seem to be getting worse. Navigation is awful because nothing will load! The app just ruins the experience and joy of shopping. For a popular company I’d expect better. Annoyingly, I will continue being annoyed by it because I love their leggings…!.Version: 1.63.0
✓ 1 Star App, 3 Stars Clothes, 2 Stars OverallWhen it comes to quality of clothes, I give 5 stars. I have used some of the same leggings for years and they hold up nicely if treated well. I say 3 for clothes because the are NEVER available. EVER. My shift starts at 5:30 AM Pacific, so I’m up early and things still appear as “sold out” at 4 AM on the 1st of the month (I even have a reminder set on my calendar). Well over a year now and everything I have liked has been sold out and never comes back into stock. When it comes to the app, 1 star. Such garbage. It takes WAY too long to load and navigate through. 2 items have appeared in my cart for MONTHS though I haven’t ordered anything through the app. Yes I once added something but decided against it and haven’t been able to get the icon to accurately reflect the cart contents. It’s a small issue but when coupled with that bloody lag in loading ANYTHING, every issue becomes another annoyance. Honestly it’s unbearable and I will be deleting once I finish this post and can be “verified”. I do use an iPad, not a phone, but still….Version: 1.27.0
✓ Doesn’t work since last updateI run a vpn on my phone and since the last app update it doesn’t work when the vpn is turned on … really frustrating!.Version: 1.52.0
✓ SlooooooowThis app would be 1000% better if it worked at a normal pace. The load up time is astonishingly slow and switching between pages is painful. Note to developer/s; please speed this up.Version: 1.31.0
✓ Easier to use the websiteNo wonder they have to do so many incentives/discounts to use the app as it is useless. Constantly crashing and adds random things to your bag. Will continue to use the website..Version: 1.17.0
✓ Cloth is great but everything else needs a lot of improvement.The clothes are great, but it takes forever to delivered!! Is this shein or fabletics?! A two weeks delivered for a order inside United States I think is ridiculous. Also, when you pay for the vip members the new releases will show only in your first purchase, I don’t understand how if I’m paying for a VIP membership I’m not gonna be able to see the whole collection. The chat in the app doesn’t work properly, after a while just stop working, the messages you sent don’t show up and the assistant don’t type. Is a real shame because the cloth is really great but you need to improve a lot in general service..Version: 1.55.0
✓ PriceyIm a member since 2018. I love the mila powerhold mesh high waisted pocket capris. Im a short lady, so capris is the perfect length for me. But I think over a year now, everything become VERY PRICEY/EXPENSIVE for one item. Heck, going to an outlet mall I can find a very good nike, ua etc workout outfit with 70-80% off... I was always looking forward for the big sale in Fabletics. Happened before maybe 2yrs ago. But now they dont have that big sale anymore... and even its not sale, the price is way expensive just for one item... not everyone can afford, knowing the fact that most of us loving this product. But way much money to spend with every outfit/items... I hope they can consider the price for everyone. Since you can attract us all to sign for 2 leggings for $24 anyway...🤷🏻♀️🤷🏻♀️.Version: 1.15
✓ Cannot open itIt needs a postcode but only offers you a number pad to inset it. Tried copy and pasting it from elsewhere but says I need to match the requested format. There are easier places to buy gym leggings from.Version: 1.51.0
✓ Slowest App EverSlow app, everything takes forever to load up. Really frustrating when trying to navigate through the app..Version: 1.49.0
✓ Soo slowThe app is so slow to do anything..Version: 1.38.2
✓ Video pop ups NONSTOP!Fabletics is so great for beautiful, functional basics. I have no issues with the products offered, but the app itself is infuriating! Constant pop ups of videos make it impossible to actually browse and add anything to your basket. The chat option also kept popping up which was frustrating. Like I said, fabletics is great but the app is a bit difficult. Maybe it’s just me..Version: 1.59.0
✓ Painfully slowI gave up trying to use the app and switched back to the website. It is so slow to load pages, and when you eventually get to the area you want it shows out of stock items as there doesn’t seems to be an option to filter them out. With tech being so slick normally, this falls far behind..Version: 1.30.0
✓ Never loadsI’ve been able to use this app once when I first downloaded it, but it crashed multiple times. Now, for around the last month, it has been unable to load any of the pages, it’s just stays on the opening loading screen then crashes. Tried updating, uninstalling and reinstalling - still the same..Version: 1.37.1
✓ Slowest app on my phoneThis app is so incredibly slow despite checking I have the most updated version etc. When it does eventually load I seem to get at least one error message every time I go to browse. I’m a VIP member but I am seriously considering cancelling because I can’t seem to use the credits because the app makes it nearly impossible to shop!.Version: 1.59.0
✓ ALWAYS SOLD OUT!This is one of the most frustrating subscriptions I have. I literally always end up with 5+ credits bc the sizes and colors of things I want to buy are listed on the site yet are completely sold out. You take time scrolling just to click and see that your size/color is 90% of the time sold out. I have 7 credits just sitting bc the average sizes seem to never have enough in stock. What is the point of a subscription if supply and demand are imbalanced. There’s a great feature for two piece options you can get different sizes for the tops and bottoms…. However super frustrating that supply for average sizes are gone! You get a M top and the L bottoms are sold out !!! This has been happening since the day I first signed up for this app.Version: 1.64.0
✓ Terrible App, never worksThis app is consistently causing issues around my membership, interestingly enough mainly malfunctioning around about the time I want to ‘skip my month’…strange that! Difficult to see products, it’s slow, laggy and not very clear.Version: 1.43.1
✓ App is inconsistentThe app will show there is inventory of certain items, but if you compare it to the website, the website will show certain items are sold out. Plus, when it comes to checking out to buy items, the app sometimes (30% of the time) glitches and either shows the wrong price or won’t let you pay and it doesn’t tell you why. I end up having to complete the purchase online. This is frustrating especially when there are app only sales. I actually have customer service on speed dial because I end up having to call to complete my purchase for the situations associated with app only sales purchases..Version: 1.24.0
✓ Clothes are great, if you can get them!I’ve loved the clothes I’ve gotten from Fabletics. They regularly have great sales on top of the VIP member discount so you really get good quality clothing for your money. Also tip, when ordering go by the actual measurements - not the size!! I am and have been for a very long time a size 4 however ordering a size 4 is actually like ordering a size 1! So definitely go by the measurements. My main complaint is everything is always out of stock! I’ve asked customer service when they typically re-stock so that I could check in on those days but they couldn’t give me an answer. I’ve been waiting over a month for an outfit to come in my size and I’ve been able to add it to my cart a couple times (which is apparently held for 20 minutes) but as soon as I click “purchase” it says the item is already out of stock - so clearly the “item will be held for 20 minutes” is not true. Also their app is terrible. It’s always very slow to load. I guess I’d recommend Fabletics if you want to stock up on some new athletic clothing but all the out of stock issues and slow app is not worth keeping the subscription in the long run..Version: 1.15.2
✓ Great clothes, horrible appI love my fabletics clothes. They are a bit pricy, but they are super nice quality and last forever. I’d still confidently wear my first two pairs of leggings I bought almost 5 years ago, but they got too small, so I bought new stuff that fit and will last me for another while longer. The one star is really for the app. It is very glitchy which makes it frustrating to use. It’s very slow to load up, it doesn’t open pages when you click on them, and you have to press the different color options a ton of times before it’ll change. When ever I use the app, I end up having to reset my phone because it’s made the whole thing glitch and run incredibly slow. If these bugs could be worked out, it would be a much simpler, easier, and more enjoyable shopping experience. I got the app because I thought it would be more convenient than getting on the website on my laptop or phone, but it really is just a huge bother. Arguably, the online website has a ton of bugs too, just less than the app does..Version: 1.36.0
✓ App still too slow!This review is just for the app’s performance, which is terrible. I will always use the website as nothing loads or takes too much time to load on this app. These issues have been ongoing since the app’s launch. There are review from 2 years ago about the same issues. Come on! Get it sorted!.Version: 1.55.0
✓ Good to badI used to love fabletics! I used to recommend it to my friends. For a while now it would happen that I’d find a certain legging that I loved, they’d go on sale so I’d get another pair and it’d be 50/50 chance the quality would have changed and not in a good way. It was like I ordered the same legging but material was way cheaper than the first pair. Most frustrating is the app is constantly glitching to the point I’d quit shopping on it as much because I could never finish an order. For a while I thought it was my phone or my service but it would always happen with only this app. And soon somebody else told me they were having the same issue. I’ve been just dealing with it for the last year but just over it now..Version: 1.38.2
✓ Always “sold out”When I started my VIP account, I was so excited to start having some quality leggings. I will say, I have since just about worn out my two favorite pairs. My only real issue now is that I cannot replace them. The same style of leggings *appear* to be available, but when you click on each item (and yes, you now have to click every single one instead of being shown the array of colors), they are completely sold out - every size, every color. So take it off the app for crying out loud! I have tried three other styles of leggings and I just do not like them as much as my original three. It’s very frustrating that I can only really buy what’s new and trendy, and I’m sorry, but I’m not 5’10” and an XS! I want the ones that are actually flattering on everyone else that I have loved so much they now have holes in them. I have had a lot of issues with the app’s functionality in the past as well, but I’m happy to say it appears you guys worked those bugs out. Now just bring back the good leggings!!!!.Version: 1.63.0
✓ Terrible customer supportI am beyond frustrated. I signed up for the VIP membership. I pay it every month. I let 2 months go by so it would add up. So I made a big purchase and used my 2 month member credit. They sent my order in 3 different shipments. I received my first order with no issues. My second order said it was delivered but never was. I contacted customer service on 3 separate days. They’ve been giving me the run around. All I want is my entire order! My third package arrived with no issues. Yet, here I am still haven’t received my second package nor have I gotten any results on getting a replacement. It’s so frustrating to keep getting the run around. At this point I’m going to go ahead and cancel my membership. It ends up not being worth it. I do love the clothes but just to know how the customer service works I can’t continue using them..Version: 1.39.0
✓ Very slow appIt’s like waiting for paint to dry, and has got worse lately. It’s a miracle if anyone has the patience to spend money in this app.Version: 1.55.0
✓ HUGEEE dip in quality—NOT. WORTH. THE. PRICE.I subscribed to fabletics for years. They used to offer pretty good quality stuff and I usually felt like I got my money’s worth for my member credit. In the last year or two their products have absolutely TANKED in quality. Meanwhile, the prices have gone up and you get less in an outfit. For example: for one membership credit I got a matching outfit of biker shorts and a long sleeved top. They were advertised as having wool content and being warm. They were listed for over $100 (or one $50 membership credit). When they arrived I was so disappointed… 5% wool and super thin. Not quality items at all, and certainly not worth the $50 I paid, let alone the advertised price. I had that experience with several outfits (a tacky tracksuit with no lining… you can tell it was cheaply made just looking at it, seams coming completely undone within 4 washes on the hem of biker shorts, etc). When I eventually gave up and tried to cancel, I had an absolutely TERRIBLE customer service experience over the phone (they won’t let you cancel online, and they’ll barely let you cancel over the phone). I am truly furious… it’s a scam at this point (if it wasn’t before lol)..Version: 1.34.0
✓ Tried to use the chat, locked out of my accountIn general I’ve had a great experience with fabletics, but today I’m having a lot of glitches that leave me unsure if I got charged for an order I won’t receive, since currently the app/website are refusing to recognize my login or cell phone number (when I tried to call, the automated system said it didn’t recognize my phone number as associated with the account, and they’d forward me to a live agent, but each time the AI just said “there was a problem with your call, try again later.”) Even still, whether I open the app or use web browser on my computer, it defaults to a screen saying I’m first in line to chat, but that screen never progresses. I deleted and Re-downloded the app but this “first in line to chat” glitch was still happening, then it kicked me off and won’t recognize my email address or phone number. (The browser is still showing the “first in line to chat” screen, though, and I can’t go anywhere on the site, it all automatically redirects to this screen.) Hopefully I’ll be able to get in touch with the company, but I’m not sure how to when the automated phone system doesn’t recognize my number and hangs up on me..Version: 1.12
✓ Nice clothes, awful, awful app.The iOS app has always been slow, but now it is unusable and won’t load for me at all. Never liked that you can’t skip the month from the app either and they force you to log in from a browser. Time to cancel my subscription and buy elsewhere..Version: 1.39.0
✓ Amazing clothes, shamefully slow appI love the quality of Fabletics clothes, but I find the app ridiculously frustrating. Why is it so slow?! Several times I’ve given up browsing because it takes too long to load a page, then it crashes several times, restart the app, wait a minute for a page to load, crashes again. Sort this out, Fabletics as you’ll be losing custom due to this..Version: 1.39.0
✓ Great clothes - awful appFabletics themselves are amazing but the app is AWFUL!!! Slow, takes an age to load and react….logs off over and over and just super clunky. Seriously need to spend some money on the development end guys.Version: 1.29.0
✓ Constant IssuesI got the app as the website’s functionality is very inconsistent. Unfortunately, the app isn’t any better which is extremely disappointing as I love the clothes!! When you open the app, it’s homepage is Your Outfits, never loads. It keeps getting stuck especially when going int My Account. I hope there’s going to be more fixes 🤞🏾.Version: 1.32.0
🙂 Fabletics: Premium Activewear Positive Reviews
Fabletics: Premium Activewear works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Fabletics: Premium Activewear.
⛔ Fabletics: Premium Activewear Problems
