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Great Wolf Lodge App Complaints & User Negative Comments 2024
Great Wolf Lodge app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using Great Wolf Lodge? Can you share your negative thoughts about great wolf lodge?
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Great Wolf Lodge for Negative User Reviews
✓ App is just crapThe app asks you to sign up again when you signed in already and tried to make a booking. Amazing app!.Version: 2.1.0
✓ App not fully functionalThe food ordering didn’t work while we were there. Let’s you get all the way to checking out only to tell you it’s not available. No room service. You have to go down and pick it up. For the price of the stay, they could add room service. The food ordering app doesn’t have all that is available at each restaurant. Shows pizza by the slice, but you can’t order ahead, and when you go in person to order they tell you that they don’t have pizza and have to go to a different restaurant. Also no buffet available when the app indicates buffet. Severely outdated in this regard. Colorado Springs location..Version: 3.2.0
✓ Painful APPI don’t typically write reviews, but this app got me so fired up I just had to discuss my frustration. You’re welcome. The app is useless, a giant waste of space on my phone. You try to “add-on” on the website and it takes you to the app where there is zero option to add on to your reservations and nothing in the FAQ is useful. You can’t “chat” with anyone until 24hrs before your reservation. Of course… it would be incredibly silly to have questions prior to 24 hours before you go. Do yourself a favour and avoid this app unless you enjoy rage, then of course, this IS the app for you. There is no better way to start your day then the urge to throw your phone into a wood chipper while using this useless app..Version: 2.4.0
✓ App not available in Canada!I’m returning to Great wolf lodge Niagara, Canada and had this wonderful App. Now it doesn’t work!!!! It’s sad because we’re in Canada?!.Version: 4.1.1
✓ Won’t work!I downloaded the app thinking it’d be quick and easy to do everything we wanted to do. But once I’m logged in, that’s it. That’s the end of what I can do- doesn’t matter how I login, I’ve tried via email address, got a white screen once logged in. Deleted, downloaded again and tried logging in by reservation number, got the same white screen after login. Deleted and downloaded yet again. Logged in via Google- nope. Same white screen after login. Deleting and not downloading again. Customer service’s wise advice was to use another supported device to try it out. Not worth the time and effort!.Version: 2.1.0
✓ Fun for kids. Higher expectations.Overall stay was good. Staff was courteous during check in, and it was quick and simple. QR codes around hotel for easy access to pay for parking and order food is helpful. Room size was perfect for family of four however there was no shampoo or body gel in containers in shower and looks like it was not dusted or vacuumed. Water park was fun. Concern for placement of staff around wave pool. There was once lifeguard and several amount of adults and children in deep end, as well as other water attractions. Staff in food and drink areas looked overwhelmed while keeping up with demand of guests orders..Version: 4.2.0
✓ App not loading after updateWill not load. Can’t click on anything after recent update. Only works when I delete and reinstall but stops working after I try opening it a second time..Version: 4.1.1
✓ DisappointingOur room was disappointing as the vents have black mold looking around it. Looking out sliding door the pole is rotten and dangerous. The actual lock and protective electronic locking cover on inside was completely broken off the lock knob was laying in floor when we returned from dinner last night. I was very disappointed with entertainment for kids for holidays. U couldn’t understand anything the people were saying and the dancing etc is nothing like the normal great wolf lodge experience. We normally love bringing our family and grandkids there but, this visit for our grandsons birthday was more than disappointing. I also was given 3 different pricing totals and called night before arrival. 3 different ppl. Gave me different information and then would transfer me to someone else. 3 different emails were sent to me with 3 different prices. We had planned to return next summer with our children and grandchildren total of 11 ppl. Probably will look at other place to go..Version: 3.1.1
✓ Not workingThe app worked as soon as I downloaded and entered my reservation number. If I left the app and tried to open it back up again, it wouldn’t! It would remain on the great wolf lodge screen! Frustrating! I deleted the app and tried again a couple times… same thing!.Version: 4.1.1
✓ Meh...I used the precheck in option which was nice. This allowed me to use a different line to get my keys once I arrived. I did not use any of the food ordering options in this app so I cannot comment on that feature. However, I did use the feature where it showed me the next grand lobby activity and that was nice. That feature allowed me to not use the website to see what the next activities were. I really disliked using the map because every time I zoomed in or out, the map would reload. I wished it would’ve zoomed in and out like a picture on your phone. One last thing, I tried using the chat option to reach customer service at the lodge and they have been unresponsive to this feature. I haven’t received any responses in 2 days but I ended up getting the answer from a staff member in the hallway. Does that feature not work?.Version: 2.1.0
✓ App doesn’t work for most thingsApp would not open any menu, would not allow you to order items or make reservations. Also said that outdoor pool and outdoor restaurant were closed even though they weren’t..Version: 3.0.0
✓ A bad experienceThe Sandusky location is not on par with other locations we’ve visited. The water park is smaller and there are an inadequate number of chairs at the water park. The bowling alley is too small and you cannot make a reservation, you have to get lucky and happen by when a lane is available. The arcade, as usual, has some games that take credits from your card but fail to provide the game you paid for. I was told to wait by the machine and a tech would fix it. Thirty minutes later, we gave up and had to seek other remedies. Customer service is less than stellar. The room was clean and the linens were restocked..Version: 3.1.1
✓ DisappointedEverything says it’s not available Reservations have me our last stay not our upcoming stay. Looks like it could be a great app, if it was ready when you published it. It’s not ready now..Version: 1.3
✓ App crashes. Won’t openHow am I supposed to use the app when it won’t even open after trying to sign in? Come on!!!.Version: 1.3
✓ Somewhat UsefulThe app has its uses, but very limited to say the least. Pros: + Online food ordering works to deliver to your room or just to see the menu if you’re curious whats available pool-side + Schedule reminders for upcoming activities Cons: - Map is useless. Its just a non-interactive photo that gets blurry if you zoom in. - Chat feature didnt work. The hotel actually sets up a phone text message which is much more responsive - Schedule is not accurate compared to the local schedule. I ended up taking a photo of the local schedule on a dry erase board as a reference. - No other features; can’t check room balance, add other activities, or add late checkout. Heck, you can’t even check out. Remote check out is done by text messaging. Overall, I expected a lot more from the app. At the very least, an interactive map that I can click on icons to know when they open/close, etc. Its an “ok” reference point, but you’re better off just taking photos and talking to the staff at the local location. This was a review for the Charlotte, NC location..Version: 2.1.5
✓ No where near the tire of service from a few years backOur keys did not work for the room when we got up to the floor into the room that we had. Then our dining experience was subpar because we were told that it will be ready to certain time so when we went back they said they were test just to let us know when so far has been 45 minutes later and no text. I can’t imagine that all of these people are vaccinated but they were so many people not wearing mask. I did what I was supposed to do but I can’t see any kind of enforcement for anybody else. The people that are here or super rude. The families cut in in front of my family we was waiting on the elevator downstairs with a stroller and a small child and this other group of people just walked on the other way to right in front of us. The boiler is down. The water park is overcrowded. Everything is overcrowded. Our room is not the room that we were supposed to have that we thought we were getting. When we got here they said that there was a mistake but they couldn’t fix it until tomorrow because there were no more rooms available. Like I said we probably will not be coming back unless our kids are teenagers and they can do stuff on their own. Not a good idea to bring a young family here..Version: 2.4.0
✓ Convenient, but not greatThe app is convenient for checking open/close times for attractions, messaging the front desk, etc. Best part is the online dining ordering from the food venues since it lets you skip the lines and just pick up your food when ready. EXCEPT check out day, then it won’t work for that at all - says you have to be checked in to your room to do mobile dining ordering. So even though you can stay at the park till 8pm on check out day, and still charge with your wristband, you cannot do mobile ordering with the app. I’ve questioned this issue several times (different visits, different lodges), and the response is always the same - “the app is down at the moment and you’ll have to order at the food venue”. This is of course the most diplomatic way for them to say the app doesn’t work that way and they don’t plan to let it work that way..Version: 2.1.9
✓ Terrible app!Terrible app.... mobile check in function doesn’t work, what a waste of time. Completely useless.Version: 2.1.0
✓ AwfulWe came in June and what a better experience. This time they knew we had a baby and I asked for a pack and play and it was broken. I returned it to front desk and told them it was dangerously broken and the lady goes what am I supposed to do with this. Then, they put us in a handicap room right Above check in with no tub and my kids take baths and we aren’t handicap! The elevator noise alone ALL night long was awful. The lobby noise is insane until 10 pm and then the people laughing and talking loudly in lobby and front desk are awful. The microphone front trivia kept us up. My baby cried until 2 am we didn’t sleep. We won’t be back a third time.Version: 3.0.0
✓ Won’t even let me log inDownloaded this to help us with our stay, however it won’t even let me log in with our reservation info - it keeps giving me an error. Waste of time!.Version: 3.1.0
✓ It’s okCarpet in room smells like dirty, wet dog. AC in room was at lowest, we were still sweating throughout the night. Breakfast was ok, not great. Like fast food 👎 Hopefully, they stop smearing chocolate on french toast, gross. Scrambled eggs tasted like powdered kind. Real maple syrup is a better option than artificial. Organic, healthier cereals & yogurt should be an option. Whole milk should be an option. Remove the artificial or at least keep to a minimal, and promote healthy, whole foods. Children are learning how to eat from the food options they are provided..Version: 3.1.0
✓ TimeRooms had to be asked for message never sent to us the virtual assistant is slow to answer. when they do they are very Curtis.Version: 2.5.0
✓ Check in and wristbandsI checked in at the kiosk, which was fine, but was not given a room number at the end. I waited on line to check in just to have to get on the traditional check in line to find out my room number. The wristbands from the kiosk did not work for wristband ordering at the restaurants. I had to go back to the room and get a credit card. Not terrible, but annoying. The next morning I went to check in and explained my wristband still can’t make purchases. It was checked and I was told it is active and will work. Tried it I’m the afternoon at a different restaurant and no luck. Another member of my party tried theirs too and it didn’t work. I’m not going back to check in for a fourth time and wasting more time while I’m here. My family missed out on the waterpark yesterday because of me standing in all the lines to get this sorted out and get a room number. Please get the technology straightened out for the sake of future guests having a better experience than mine..Version: 3.5.0
✓ App doesn’t show my reservationI have a reservation in the next two months. I don’t understand why I create an account and given the option of convenience to download an app only for it not to sync? Hmm..Version: 4.1.0
✓ CreatingKeeps crashing.Version: 4.1.1
✓ App freezesThe app only works the first time you open it after that you have to delete and reinstall over and over again each time you close the app.Version: 4.1.1
✓ Don’t BotherThe maps are not detailed enough to be of use—and won’t zoom sufficiently for an iPhone screen. There are no menus or prices (why bother with a tab under construction??). We were unable to check in 24 hours ahead of our arrival... and did we really need to anyway? Suggest GWL either get their ap up and running or just take it down..Version: 1.3
✓ Chat doesn’t work; events are incorrectAfter we arrived, I sent a message using the chat feature that no one ever responded to. I then sent another message, several hours later, along the lines of “is anyone out there?” and again received no response for the duration of our stay. Apparently no one is actually checking the messages there. Additionally, the schedule on the app is out of date, as we showed up for an event that wasn’t actually happening - the desk staff gave us a paper schedule and said to follow it instead. We have other issues with GWL that are not app specific, which will go in a review of the facility itself. All that said, the staff that you can interact with in person are all nice and the water parks and events are lots of fun for kids. We’d go back, but we would not waste our time on the app..Version: 2.1.0
✓ It’d be nice if it did everything as advertisedIt’s great in theory, sadly the app just doesn’t deliver. The mobile checkin doesn’t allow for gift cards to be applied, and you can’t complete the pre-checkin process without submitting payment. The lodge will send messages to let you know important details like your room being ready, the water park opening and early, etc. however even with notifications on, you won’t actually get notified outside the app. The schedule duplicates items(ten-paw bowling was listed twice every day of our stay). The menu only worked for one of the restaurants during our stay. The best thing about the app was taking pictures with Wiley, and even that was difficult. It wouldn’t allow you to easily reposition him without going back to the main page..Version: 2.1.0
✓ VacationSo far, the app has only proved to be a money making service promoting upgrades when we have already not gotten what we paid for and had to intensely ask for the most basic of services. Our room was ready 1.5 hours after check-in. We were told to just go to the water park after we drove 14+ hours with a 5 year old in the car. Meals have to be purchased in your package or added as an upgrade and if you don’t do these things, it’s expensive and not worth it. We were given a meal voucher for breakfast after asking for a set time when our room would be ready and were never explained to how it works. We were sat for breakfast when trying to use it and then were ignored for the first 20 minutes until we asked for a server to come. Other tables around had poor service as well. People sitting for 30+ minutes to pay and leave as well as waiting for drinks upon arrival. Even then, for us, the voucher was not explained clearly. We have never had to complain just to get basic services before and have not had the best stay so far. It is crowded and the employees present with a lack of care. For the amount of money we paid to have a great vacation, this is not it and at this point, we won’t return. (Location: Wis. Dells, Wisconsin).Version: 3.4.1
✓ Don’t even know where to start….Poorly managed, staff all seemed against each other, saw arguments often. No one is trained properly. The hours are wrong on the app. Nor did the employees know the hours. Employees spent most of their breath complaining about management. The ones that were knowledgeable, and seem to know somewhat what is going on mostly gave away product and earned cash Tips, this was what I can only assume they have lost faith and are no longer loyal to the company. Mimosas and bloody Mary’s out at breakfast but available at the pool. So no communication. Don’t bother ordering a pizza. You most likely will not know where or how to order it. You may or may not get it and if you do it WILL be wrong. Lots of Broken equipment making cocktails and food hard to make in a timely manner. Again, showing the management does not care about their people. On to magiquest, our 13 year old had the CC on his wristband and your employee said his personal rule is to have parents sign. Since when did staff get to make decisions for a National Company. Dunkin Closed on a Sunday morning??? Looking in the hallway grub hub is capitalizing off of you because food is unavailable. We Tried to get an itemized receipt and employee did not know how to print. $3000 in 2 day stay. Please do not waste your money..Version: 3.1.0
✓ Not workingApp worked, next day would not open or load. Deleted to try again, it worked then stoped again….Version: 4.1.1
✓ Horrible ExperienceMy family has take many trips to different GWL locations and the app usually never displays our information correctly mostly just not showing any info. We had some good and bad stays however when addressing any problems we have never received any reasonable responses. Currently I have 4 trips planned and still have not received any confirmations yet my credit card has been charged. Disappointed when as a whole the experience should be positive and a good time time. It places negativity in our minds even prior to arriving..Version: 3.4.1
✓ Not worth it!All restaurant links come back with an error and I can’t complete Pre-check in!.Version: 3.3.1
✓ No network Always says no networkNo network etc.Version: 1.3
✓ There’s no contentThere’s no content to use. It’s an empty app..Version: 1.3
✓ Freezing and slow to updateThe app wont open most of the time and takes a day or 2 too update purchases so cant keep track via app..Version: 3.2.1
✓ Special Needs childThis is not the place to take your special needs child!! The lifeguards need a class on how to interact with special needs children. They also need to teach their lifeguards not to talk about special need children at all, but to do it in front of other parents and children is heartbreaking and rude. Special needs children need patience. We have gone every year for Howlloween and for two years in a row we’ve had a problem with the lifeguards. They’ve pull on his life vest choking him. Talked about him. Yelled at him. They’re rude to him. We will never visit Great Wolf Lodge ever again. A special needs Grandmother.Version: 4.0.0
✓ It look’s pretty but not very functionalLike every Hotel App I Assumed it would let me check in on the app…it almost seemed like it would then said check in at hotel. They send a lot of emails saying to pre check in using the app and links thru text but none of them seem to link up to talk to each other inhad to go thru the email link the app is just trying to get me to buy more things and shows a “map” of the hotel sort of? Not worth the download if your looking for an app that will let you get everything done online before you arrive you will still need to go to front desk..Version: 3.2.0
✓ Constant error messagesTitle says it all. Don’t try to use this to check in or book anything because you’ll waste your time entering all the info to get an error message and have to call the main number.Version: 2.1.0
✓ Won’t load!New version won’t load after the first install….Version: 4.1.1
✓ App glitch on mapsTheres a glitch on the map.Version: 3.0.0
✓ No phones! No internet! For almost 2 days! No microwave!!!My entire party of 11 was unable to use our cell phones and had no way to communicate with each other for 18+ hours. No WiFi or internet connection at all in the Wolf Lodge building. No landline phone connection in the rooms. Had to physically drive away to the next parking lot, to Costco, to make calls to let half my party know how to check in and find us. Ridiculous! This is 2023! Wolf Lodge, what is your backup plan?!? Do better!?! Also, NO microwaves in the rooms?!? That’s just NOT ACCEPTABLE!?! Especially with little kids and swimming can cause unpredictable hunger cravings..Version: 3.5.0
✓ Birthday packageA birthday package was paid for to surprise our child. We had noticed after we got here that the birthday banner that was apart of the package was not on the door. After going to the front desk a couple hours later so the children had time to enjoy the water park, we told them at this point we no longer wanted the banner due to the fact the whole purpose of it was to surprise our child. They made a phone call and told us someone would be up to our room shortly. After sitting in our room for 15 minutes and no one showing up I decided to open the door. Upon opening the door there was now a birthday banner on our door! 15 minutes wasted of our children’s time they could have been enjoying another activity! No one came to the door nothing. There will NEVER be another stay here from us. I am very disappointed..Version: 3.1.1
🙂 Great Wolf Lodge Positive Reviews
Great Wolf Lodge works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Great Wolf Lodge.
⛔ Great Wolf Lodge Problems
