- 50.1LEGITIMACY SCORE
- 50.6SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Xfinity Authenticator App Complaints & User Negative Comments 2024
Xfinity Authenticator app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using Xfinity Authenticator? Can you share your negative thoughts about xfinity authenticator?
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Xfinity Authenticator for Negative User Reviews
✓ Stopped workingApp worked fine for a while but now it acts like I’ve never used it. It asks me to log in but then says I am already logged in and then it just closes completely..Version: 2.0.6
✓ Broken on iPadLatest version does not display and operate correctly on iPad. It is still marginally useful on iPhone. But the whole premise is flawed. Comcast should support use of standard OTP Authenticator apps rather than reinventing their own square wheel..Version: 3.1.4
✓ EmailSays my email is invalid. Been using it for over a decade. Useless.Version: 2.0.5
✓ Bad Security ModelMost people who want 2FA/MFA want to use their own authenticator apps. Locking them into your custom solution is a waste of developer resources..Version: 3.1.4
✓ Hacked.First off, read their policies. Second, I had Xfinity chat support say they do not have an authenticator app. So, who knows who built this thing, but if you want your whole ish hacked then by all means… download. -one star- to prove how disgusted I am..Version: 3.1.4
✓ Seriously...Just let us use a yubikey or other totp app like everyone else. Why another app for one function that I already have elsewhere..Version: 3.1.4
✓ Useless!The app is useless since I can’t even get to the register page on an xfinity network!.Version: 3.1.4
✓ Completely locked outCan’t click the more options tab. Completed locked out of XFINITY home. This Authenticator won’t allow me on any app because the page with the more options tab is stuck and nothing is clickable and now way to continue. Cancel just cycles the broken process over..Version: 1.0.4
✓ Borked on new iPhone 11 ProHow could the developers screw up such a simple app? For the past 20 minutes, this app has been displaying the message “We’re loading the latest version of our app. This should only take a moment.” It’s the modern day equivalent of turning your TV on and getting snow, despite the fact you’re paying 160 per month for a cable subscription. Funny, because what led me to this point was the fact that my Xfinity box is frozen and not accepting commands—so I was trying to enable Showtime Anytime. All I needed was to log on to Xfinity for authentication. When I enabled 2-factor authentication for Xfinity, I thought, “How could they possibly screw this up?” Well, now I know..Version: 2.0.0
✓ Don’t put a space in the codeWhy does the authenticator put a space between the third digit and fourth digit? When I copy and paste the code, the Xfinity app chokes at the space and rejects it as invalid. I have to edit the digits to remove it every time. So copy and paste convenience is gone. Bad design!!!.Version: 3.1.4
✓ BuggyI keep getting error I_GAP_3520 after entering MFA code.Version: 2.0.7
✓ Better then nothing…Better then the current SMS based Auth I have setup for 2FA, don’t like that I have to download another Authenticator app to my phone when I already have 3 installed… and it doesn’t appear to do anything special..Version: 3.1.4
✓ Push Notifications Don’t WorkThis app used to be great. Any login attempt to my xfinity account immediately popped up a push notification on my phone. Some time in the last year push notifications stopped working. They are enabled in settings. I’ve tried turning them off and back on. I’ve tried unregistering my device and re-adding it. Notifications still never pop up when I’m trying to log into my account. I have to manually open the app and wait for the sign-in approval to pop up. Sometimes even that doesn’t happen, and I have to kill the app and re-open it for the approval to pop..Version: 3.1.4
✓ Push notifications do not work- no app supportPush notifications do not work- no app support from the xfinity assistant. The online assistant does not recognize any app related keywords or does not have any support programming..Version: 2.0.8
✓ Useless... crashes during registrationThis app is absolutely useless... it crashes while you try to register your device... tried 5 times and probably flagged by xfinity as a sign in security threat by now because they can’t fix their own products.Version: 2.1.2
✓ Won’t loadWon’t load up. Tried uninstalling and then reinstalling. Terrible, has been this way for days..Version: 3.0.8
✓ Keeps crashingApp keeps crashing when you add more than one account. Should just make an option to use other TOTP apps with Xfinity accounts.Version: 3.1.4
✓ Doesn’t openDoesn’t open. It almost opens but then closes..Version: 2.0.5
✓ Stuck updatingI the the latest version as of writing, and the app is stuck “loading the latest version of our app.” It’s a freaking authenticator, what could possibly require dynamic updates‽ Just use a normal Authenticator app like Google’s. Also, the developer responses to the same issue cited in other reviews, claiming it’s fixed in the latest version, are wrong..Version: 2.0.1
✓ “Something went wrong... Try Again”And again.... And again.... And again.... Delete!.Version: 2.0.7
✓ Typical XfinityIt’s actually a little better than most of what Xfinity provides. The option to use Touch ID our Face ID has stopped working. Only Xfinity would require using an app this crappy instead of using another authenticator. Much like all of Xfinity, use it only when absolutely necessary.Version: 3.1.4
✓ No longer worksThe app worked great until this last update. Now I am unable to sign in, gives me an error code..Version: 3.0.1
✓ Where is the dark mode????No dark mode. Comcast should implement 2FA using Authy as I already do for other apps, instead of having another authenticator app for just Xfinity..Version: 2.0.6
✓ Doesn’t work.Hmmm... signed in and all I get is something went wrong..Version: 2.0.7
✓ UselessAll someone needs is a bill and they have all access to your account bypassing all your passwords, email and 2 step codes. All you do is call the live agent with account number and you're all set..Version: 3.0.8
✓ It’s a disaster — fails, crashes, total disappointmentAt one point, this Authenticator was a good idea, reasonably well-executed. But with every update it becomes less and less reliable. Half the time the Approve process fails completely. And at this point, every time I try to log in, it crashes. On both my iPhone AND my iPad. Comcast should be embarrassed that this thing has the Xfinity brand name..Version: 3.0.1
✓ App doesn’t workThis app doesn’t work..Version: 1.0.4
✓ Crashes with 2 or more accountsIf you have 2 or more accounts in the app it will crash every time you open the app..Version: 3.1.4
✓ Update contains bugs that constantly send notifications that loopSince the last update, I keep getting a notification that I need to open app for an "important security update." At first, I think ok, sounds important so I open the app from the notif. I have latest iOS and use FaceID + Xfi 2 factor authentication. Go through login process, everything is fine, starts some kind of "app update" but then times out shortly (within 15 seconds) saying that an error occured. The only reason to I'm writing this review is in the hope Xfi support sees this and fixes the prob. I'm tired of getting annoying updates about an important security update only to get this error. Now I can't even open the app. Just get same error message in aforementioned flow. PLEASE FIX. This is what I keep getting: Error: I_XAL_AAID_CAE_1208.Version: 3.0.8
✓ Another stupid app because Comcast can’t use others like google authenticatorIt’s great Comcast has this extra security, but in stupid way. Now I have yet another app taking up space on my phone because Comcast can’t let us use Google Authentication, Authy, or others. I have a password manager that supports 2FA for Facebook, Instagram, Dropbox, and others that support 2FA, but Comcast needs to be special. Sad, I have a folder just for their stupid pointless apps. Thanks Comcast! 🙄.Version: 2.0.4
✓ Does not works on iPhone 11Just try to open and crash immediately😡😡😡.Version: 2.0.5
✓ Has not been updatedThis app has not been updated in over a year and it is a security feature. Now the app just crashes, but there’s not an option to use any other authenticators..Version: 3.1.4
✓ Stuck in endless loopApp is the current latest version in the App Store. When I open it, it’s stuck on screen saying “We’re loading the latest version of our app. This should only take a moment...”. So full of fail..Version: 2.0.8
✓ Doesn’t workDoesn’t work. Keep getting error and it says to try again later. Garbage.Version: 2.0.7
✓ Can’t sign inYou need to give a cell number and receive a text to use app. I have no cell service at my home..Version: 3.1.4
🙂 Xfinity Authenticator Positive Reviews
Xfinity Authenticator works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Xfinity Authenticator.
⛔ Xfinity Authenticator Problems
