- 38.1LEGITIMACY SCORE
- 38.6SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Razor Micromobility App Complaints & User Negative Comments 2024
Razor Micromobility app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using Razor Micromobility? Can you share your negative thoughts about razor micromobility?
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Razor Micromobility for Negative User Reviews
✓ Do not use!I was on a trip, saw these laying around and decided to try these out instead of having to walk 7 minutes. Installed the app everything was fine until I tried doing a group ride. My scooter did not work at all but the second scooter I added did, I tried scanning. My scooter again but it said it was already being used however it did not work at all. I tried contacting customer support through the app which was no help at all and it would not let ‘em end my ride. I wasted 13 minutes in a dark alley way trying to figure this out and end it so my minutes wouldn’t run up and I get charged more. If you are thinking hey this might be a cool fun thing to do, don’t do it trust me and the hundreds of negative reviews on here which I wish I would’ve read..Version: 3.6.1
✓ HorribleWas charged more than we were told we would be, paid but could not get the stand up to be able to drive, no instructions on app or website, and just a honest waste of time/money.Version: 3.4.5
✓ App is the problemNever able to rent a scooter. First the app wouldn’t send text him. Then crashes every time you try to unlock hey scooter. Tried on multiple phones, tried all their “solutions“.Version: 3.4.3
✓ Worst of all - didn’t allow me to end the rideSTAY AWAY! SCAM Scooter was having a flat tire but I realized it after I started the ride. I haven’t moved the scooter but it is not allowing me to end the ride for 10 mins. I had to literally drag the scooter meters to get a end ride (there were bunch of scooters parked there). There was no way to end the ride. TOTAL SCAM. I contacted the customer care but they were wasting my time by asking so many stupid questions while ride bill was on and eventually didn’t help at all. Stay away from Razor scooter..Version: 2.0.52
✓ Get a lime scooterFirst of all it asks for your drivers license then the part to scan it wouldn’t work not only that but it tracks you where you are going and will kill the scooter if you are in areas it thinks you shouldn’t be in not only that they like to kill the scooter for no reason if it feels you are going to fast. They only go like 8 miles an hour. Not a fun experience. Felt like I had to push it most the time. Don’t pay for a scooter you have to push..Version: 3.4.5
✓ DO NOT USEI tried to use the group ride. It allowed me to log one scooter but when I tried activating the second, it turned off both scooters but continued to run the time up. I’m currently sitting at 1 hour and 13 mins but haven’t rode the scooter at all. I tried deleting the app and starting over but the time continued to run. It won’t allow me to end the ride at all. DO NOT USE!!.Version: 3.6.2
✓ Totally unusable.I Couldn’t be able to scan wa driver license. It looks like the layout was changed but they didn’t fix it….Version: 3.4.5
✓ Absolutely terribleThis scooter brand gives a bad name to every other e Scooter out there. I ride e scooters to and from school and this one is by far the worst one I’ve ever used. The app is nonresponsive and slow with limited utility. It takes three minutes to rent a scooter and to lock it. They are also incredibly slow and made for tiny people. I figured out why they are so tiny, they are sold as a kids scooter. They just repurposed then. I’m embarrassed to see these around my neighborhood I will be taking every action possible to remove them..Version: 1.0.56
✓ Can’t even sign upApp won’t send a text to activate. Tried several times on and off wifi..Version: 2.0.64
✓ No RefundI rented out two razors. The headlight on one the the razors did not work. Because it took a long time to get the scooters to work I gave up on trying use them. I ended the rental after 6 minutes of trying and trying. I sent Razor an in-app message requesting a refund. I never got a reply. Nevertheless, I still got charged nearly $5 for using a defective product for 6 minutes. The distance traveled by the scooter under its own power was less than 100 feet. Fortunately, I only lost $5. So, I will take this learning experience as one of those life lessons. Just because I pay for a service on the internet does not mean that I will actually get the service. Buyer beware. Carpe Diem..Version: 2.0.50
✓ OwI broke my arm on these things, I also had too get stitches, be careful Yall.Version: 3.5.0
✓ Worst scooter rentalCan’t park it anywhere you want to go. Support doesn’t help. Don’t even bother with this app..Version: 3.6.0
✓ Won’t scan DLWould not scan FL driver license this could not rent scooter. What bull crap. Spent more time trying to rent the darn scooter than just walking. Lesson learned!.Version: 3.4.5
✓ Horrible horrible horribleAutomatically Charged $10 dollars when it was a $6 ride. First ride the tire was flat and I couldn’t find any other scooter near me so I rode it slowly cause it would crash is I went too fast. Second experience the brakes were cut(sabotaged) and I had to use my feet to stop, was super scary. After the adrenaline wore off my body was in excruciating pain. Looked for another scooter and almost had a heat stroke from too much sun exposure looking for another scooter, the map tells you there are scooters available but when you get there NOTHING!! They need to take maintenance seriously.Version: 2.0.7
✓ They need lots of workI’ve ridden other scooter brands before and I have to say my Razor experience was the worst. I downloaded the app, found a scooter, and then went to ride it. Only to find out the scooter was nearly dead first thing in the morning. Other scooters around we’re also dead. Clearly someone is not charging the scooters. Secondly the scooter itself is designed for either very short people or people with small hands. The hand grips we’re so small that my hands overlapped the end of the grip where the little knob was and made it very uncomfortable to ride. Finally. The scooter died in the middle of my ride. When I went to request a refund I was taken to a chat window they required me to wait and stay online. Super lame system. Finally the app itself shows no ride history and I cannot find anywhere what had been charged for the last ride. Great idea. Fix the scooters. Fix the app..Version: 1.0.56
✓ Couldn’t even get a scooter to workThe app just repeatedly crashed. My 6 year old was bummed. Meanwhile, I had no problem with the Bird..Version: 3.4.4
✓ Wouldn’t knowI downloaded this app and it won’t scan my license…. It’s perfectly in focus but the scanning part is way above where my license actually is and the only option is to use a passport which I didn’t carry to the park obviously. I’ve tried closing re downloading all the tricks and nothing works my fiancé was able to get it to work and two of the scooters weren’t actually available even though these said they were…. Not impressed at all.Version: 3.4.1
✓ Needs WorkHave not been able to use this yet. All of the scooters have vanished from my neighborhood. Also, when you start the support chat you have to stay in the screen or you leave the chat. Makes it kind of difficult to look at what they are talking about in the app when you can’t leave the chat screen and come back. Also, Long Beach is testing this program. Part of the test is that the scooters are supposed to be left in drop off zones but they are not provided on the maps..Version: 1.0.32
✓ Don’t even downloadTrash, can’t use it..Version: 3.6.0
✓ There are better scooter rentalsThe app wouldn’t scan my license no matter how long I tried. It also wasn’t obvious on the app that I could manually enter my info. The EcoSmart scooters are pretty uncomfortable and noticeably slower compared to other companies..Version: 3.4.5
✓ Trash softwareDoesn't even scan my Driver license ，no tutorial. deleted..Version: 3.4.3
✓ GarbageI needed a scooter to get to my car on the other side of town. Downloaded the app and put in my information, walked to the scooter and after scanning it multiple times, I wasn’t able to ride because the app crashed every time I went to pay. Great way to keep customers!.Version: 3.4.3
✓ Could be betterThe scooters are pretty good and app does the job, but it has minor glaciares and definitely needs improvement.Version: 2.0.60
✓ Terrible and charged me extraI was using the scooters with my friends and it was going great until my scooter died at 20% and I had to walk all the way back. It wouldn’t let me get a new scooter but charged me three times even though I didn’t use the other two cause it wouldn’t connect. Worst app ever DO NOT USE THIS APP IT WILL TAKE YOUR MONEY!!! AND IT TRIED TO CHARGE MY FRIEND $77 TOTAL RIP OFF AND A SCAM!!!!.Version: 3.6.0
✓ Decent scooters, but horrendous customer service/help functionI love the scooters, but it is a shame that they can’t invest more $$/thought into the app. There is no log of your previous rides, and the help chat is just plain unhelpful! Almost feels like it is deliberate - to dissuade refund requests. You have to stay in the chat section until someone is available unless you have to start all over again... and all that wait just to have Sue tell you that it has to be escalated to someone else. 🤷🏾♂️ And what’s up with charging for a ride that lasted 10 seconds? Feel like it’ll be safe to assume there was an issue with the equipment..Version: 1.0.43
✓ Never Work!Always offline or dead and can NEVER find a usable one even though theres a lot!.Version: 3.6.1
✓ App crashesService is terrible don’t waste your time..Version: 3.4.3
✓ Scooters are junkScooters are junk.Version: 3.4.5
✓ Horrible!!The scooters are fun if u are able to find one near u or that works. I gave them a horrible rating because I’ve now been late to work several times because I commute using Bird, Lime and Razor (now just bird and lime) well I thought I’d give razor a try considering lime and bird sometimes pick up early and I work late (11pm) well on my razor map it will say I have several in my area and I’ll walk to each and every one of them and they either don’t work, have low battery or aren’t even their even though the map indicated they are. Very inconvenient!!!! What’s worse is sometimes they still charge u when u try to start a broken one. If u have bird or lime in ur are just stick with them..Version: 2.0.15
✓ HorribleThe battery dies so fast, the scooter will stop randomly if you’ve “gone too far” into a no-scooter zone as determined by Razor, and it only allows you to park it in the designated parking places. Also, the app doesn’t tell you where the parking places are. You just have to figure it out yourself..Version: 3.6.0
✓ Switching to limeTheir scooters are waaay better. They’re faster and more visible which is important when you’re riding at night. The throttle is way easier to handle and less jerky too. Also, I’ve NEVER had a problem with the Lime app. With the Razor app, let me tell you it is a PLETHORA. The map leads you to scooters that aren’t there and end up wasting your time. And if you can find a scooter and actually ride it (because half the time the scooter doesn’t work) be sure to double check if you ended your ride because even if you press “end ride” sometimes it’ll still go on and charge you for that extra time their app spent being glitchy. Love the concept! It’s just Lime does it better. Here’s $3 on it for free when u sign up: R4EH4P6 (shameless plug).Version: 1.0.32
✓ Over charged. Customer services is horribleI was only on maybe 10 minutes it was a struggle getting the app up anyways it kept crashing. Then after the ride I had to end it multiple times before I left because the app just kept crashing. I was charged for 60 minutes I contacted customer service and they said that I shouldn’t have walked away from the scooter why should I a customer sit there for 20+ minutes trying to end a ride. 10/10 don’t recommend the other scooter and bike rental companies are so much better. I do not trust this company as they wouldn’t give me a refund for the time I did not use the scooter..Version: 3.4.1
✓ Don’t botherRazor requires you to be 18 to ride, unlike every other EV, have a license, unlike every other EV, and won’t let you add riders for a group ride, unlike other EVs. I just spent time in Seattle and Lime and Veo were the best. This is crap. Don’t bother. Would rather ride a water fountain uphill..Version: 3.4.5
✓ Absolutely terrible experienceMy family thought this would be a fun way to explore the Tacoma waterfront. The scooter failed part way through the trip (with plenty of battery). Customer service on the app was a worthless BOT and I could not end my ride to stop the per-minute charges until I drug the 40 lb scooter a half mile back to the parking area. I was in a normal ride zone, plenty of battery. After requesting a refund, Razor service was rude and only offered a refund as a “one time courtesy” because of how long it took me to drag their garbage back to the parking lot. Worst experience ever. My poor kids were so excited to do this. Will never try again. But thanks for your “courtesy” I guess..Version: 3.5.0
✓ APPDoesn’t work with Missouri DL. Called customer service- worthless.Version: 3.5.13
✓ Absolutely awful designTried to use these to scooter about 1/2 mile to brunch. Spend 5 minutes trying to lock them with a generic error message not letting us. Than said screw it scootered all the way back to drop them off where we picked them up to find out you can’t park them anywhere but very specific locations that are all within walking distance thus making the purpose of them useless. The entire time it kept running at 40cents/min. Whoever designed this process just stole 10 dollars from me..Version: 2.0.50
✓ Trash won’t even send a text verification can’t even get on appTrash.Version: 3.4.4
✓ UnreliableI’ve been using these scooters for a while now and all I can say is: Unreliable. Half the time the scooters are “Offline,” meaning they can’t be used, even when they appear on the map/radar and have strong battery life. I understand sometimes they are down for service needs, but then why would they appear on the radar? I’ve often walked out of my way to one only to discover I can’t use it. When I finally do manage to get one to scan the scooters are rarely usable. I’ve taken so many with flat tires, bad breaks, weak acceleration, etc. To their credit, Razor always refunds me for these bad rides when reported. I rely on these a lot for work and hate that I have to. Would gladly use an alternative service..Version: 2.0.46
✓ App does not workThis app does not work. The Advantage to these scooters is the ability to quickly pick one up to get where you are going. This app is not quick to set up, unlike other providers it required a pic of your drivers license, and it does not work with Apple Pay, so you have to manually enter a credit card. After a lengthy set up, every time you try clicking into a scooter the app shuts down. There are unused scooter laying everywhere because of these issues. Many other people I spoke to encountered the same issue. Razor needs to fix this app or get rid of the scooters..Version: 1.0.44
✓ Horrible app, scooter and transportationSo I decided to finally try out the razor after using ofo bikes for a change. I downloaded the app and went to every scooter and they were all either damaged or low battery. After going to like 20 of them I decided maybe tomorrow I’ll give it another try. I look at my bank account and I’m charged $10 from razor. I didn’t use the bike nor did I even stand on one to think I’m using it. I texted the razor support and it’s an authorization deposit and will be returned to me in a few days. Well it’s been a few days and I haven’t seen one cent of those $10. Do not use these scooters they steal your money right when you put your card info and you’ll never find one that work..Version: 2.0.15
✓ Glad I read theseIf I had had these experiences (haven’t tried this yet) and won’t now. If they wouldn’t refund me. I’d put the motor on my bike toss the rest of the scooter in the lake and kindly let razor know that they have 10 business days to refund my money. Or I’m reporting them to the Bbb,police,for fraud, and putting people and the public in possibly a dangerous situation. Don’t give a rats behind about there scooter and the credit companies would only need to read here to dismiss any attempts to collect a debt. (Ps razor, lol you can pick up the gps at our local police station! Lolol good luck..Version: 3.5.0
✓ Zero StarsI wish i would have listened to the warnings in the other reviews. If you have no signal the scooter will stop working and you will be unable to take the photo required to park it. I literally parked in a “designated area” and it kept telling me i couldnt park there. Waste of money..Version: 3.4.5
✓ Great Scooters, Garbage AppThe scooters are great! Fun, easy, comfortable, zippy! Costs the same to rent a car, but the scooters are still feasible for short trips. THE APP IS TRASH. 9 times out of 10 there are no scooters located where the app says it is, so I give up and walk or take public transit. Sometimes when I tap “end ride” the app takes a full 30 seconds to a minute (which I am CHARGED MONEY FOR) to compute and end the ride. When you need to report any issues at all (such as these “phantom” scooters, damaged scooters, incorrect charges, etc) the only option is an in-app chat feature with automated responses from a robot that will leave the chat after only a few seconds (5 to 7 seconds to reply or you have to start over). NIGHTMARE OF AN APP. Fun scooters though, if you ever manage to find one......Version: 2.0.7
🙂 Razor Micromobility Positive Reviews
Razor Micromobility works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Razor Micromobility.
⛔ Razor Micromobility Problems
