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Parking.com - Find Parking Now App Complaints & User Negative Comments 2024
Parking.com - Find Parking Now app received 57 complaints, negative comments and reviews by users. Have you ever had a bad experience using Parking.com - Find Parking Now? Can you share your negative thoughts about parking.com - find parking now?
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Parking.com - Find Parking Now for Negative User Reviews
✓ Worst parking experience everI spent over thirty minutes trying to scan, text, e-mail to pay $6.99 for parking. NOTHING would go through. I’m trying to get my autistic son into a urologist because of a kidney stone! I spent the entire time in the waiting room and examining room trying to send message, texts, and e-mails. No response. Nothing went through. It kept telling me my e-mail was invalid. ? It wasn’t. I tripled check all the numbers and info on my credit card. It was all correct. I’m still trying when I get back to my car and find a $30 parking violation. What a scam!!!!.Version: 3.22.0
✓ Processing poorly thisUnfortunately, it took several attempts to process over roughly 40 minutes to process this morning, also telling me there was not an account under my email address. Perhaps it was just a bad day in the system. (My WiFi/Internet connection was strong and not experiencing any issues with any other apps.).Version: 3.32.1
✓ FhznzjzksWould not use this app again , didn’t confirm booking yet charged my credit card , so so difficult getting your money back .BEWARE of this company.Version: 1.0.3
✓ App is scatterbrainedThere is absolutely no logic to the fake and use of this app in the locations that brag it up. When one uses the QR CODES they are directed to us, one would THINK those codes would pull up the current session and location! Today, this app crashed every time I tried to scan the codes in my checkout. This company needs to close down and let another parking company manage parking in their various locations. Do I recommend it??? You decide..Version: 3.48.0
✓ This app makes parking meters look goodAbsolute embarrassment of a parking app, can’t even extend your parking session without an error . You’ll have an easier time navigating through the Sahara with a broken compass ..Version: 3.34.0
✓ Irregular app behavior results in purchases for wrong events.Design of the filtering is abysmal. Worse, even when filtering correctly, the app will still only show event pricing, even if the event is on another day. Absolutely dreadful experience trying to purchase parking, only to have the order reset to the wrong day. Confirmed date, got reset by a question on vehicle occupants and it reverted the date again. Ended up with a non refundable purchase for an event I’m not attending. Avoid this app..Version: 1.2.7
✓ Confusing UI, Non-existent customer supportUser interface is a janky mess. Among other things, if offers suggested bookings for nearby events that may or may not coincide with when you actually want to book a space, and if you click one it will automatically adjust the date and time you have input without notifying you that it has done so. In some cases, these “events” may be the only offered option to book a space, so if you don’t double check everything very carefully and are new to the app, it’s very easy to wind up with a useless booking—what looks like a helpful suggestion of “things you can do in the area the day you’re booking for” might actually be “the thing you must be doing, TONIGHT.” First time using the app I tried to book a spot for the next day, and it changed the date and time I had input to a session that was already in progress (the session actually started two hours BEFORE I made the booking, so even if I wanted the space for that night, it would have been a waste of money). By the time I noticed the change, I had already hit confirm. This left me with a useless, uncancellable booking. Customer support never responded. Waste of time, waste of money..Version: 3.43.0
✓ I’d rather have paper ticketsThe app asks for license plate and credit card information EVERY time. You can enter it into a “profile” but the profile doesn’t actually connect to the front end where you register to park each time so you’re back to square one having to enter your information. Adding this app to my parking garage I use daily added significant time to the parking process and is a horrible experience overall.Version: 3.48.0
✓ Very difficult for paying for parkingVery difficult to figure out. If you scan parking lot it should put you to proper country that parking lot it’s in and province. Do at home before I get to site as it is so unfriendly. I’m just going to doctor. You are already stressed don’t need to stress about parking. Should be a tap with credit card and then put in your license plate. Also, some people can’t afford data or don’t have data..Version: 3.52.0
✓ SCAM DO NOT DOWNLOADThis app takes your money and gives nothing in return. I wish there was an option to give 0 starts as it isn’t deserving of 1. To spend money then not receive a parking pass is ridiculous. I’ve sent countless emails and got 0 replies. This is a scam and you will lose your money if using this app..Version: 1.0.3
✓ DisappointingFirst, the good news: it is great at finding inexpensive parking spaces anywhere. Now the bad news: even with the app firmly installed on your iPhone, it will NOT remember any of your details. You must re-input your name, address and credit card details every time you book a parking space. Fix this guys! After using it 4 times, I had enough and am trying another app..Version: 1.3.1
✓ Single worst customer service experience in recent memoryTheir automated system failed to register my vehicle leaving and support refused to assist with closing the active session. I had to threaten to dispute the charges to finally talk to someone who had the authority to help and it only took 5 phones calls over 4 hours to get resolved. Oh and their phone system will hang up on you if you are on hold for longer than 5 mins all while playing the same garbled 30s audio clip on a constant loop..Version: 3.40.0
✓ Selling spots they can’t honorI reserved a spot through the app and sent the link to my friends to reserve as well. When I arrived to park, they told me the lot was full and would not honor the reservation. They also told me there were a lot of other people that had the same issue. They then honored my friend’s reservation and let them park, even though they arrived after us. If they can’t guarantee a reservation, you shouldn’t be selling them. Period..Version: 3.46.1
✓ Won’t use saved infoThe new payment system for the Ballston parking garage uses this app. It’s useless and frustrating. I added my vehicles and credit card to the app but each time I park, the app can’t remember or retrieve this info. I’m forced to retype license number and ALL the credit card info EACH AND EVERY TIME. Why? This makes no sense. I wish our county had gone with ParkMobile instead. This is a waste of time. Please update your app. It is literally one of the worst designs I have experienced in a long time..Version: 3.48.0
✓ Be careful when you use this appI have two cars registered on this app. I accidentally chose the wrong one when purchasing parking. Tried to change the car, it didn’t let me and instead appended time afterwards with the right car. My car was then towed and held for ransom for 200 dollars. Tried to find the receipt for the parking, I have an email from them but nothing in my app history. Used the support button to call for assistance, was on hold for a long time before they disconnected me. All this while standing on a street corner. Horrible experience, avoid if possible..Version: 3.35.1
✓ RipoffThe app might offer some advantage over booking on the website, but don’t see it. It has the same functionality problems (sale not going through, with no indication given as to why), and you still can’t contact anyone to help. But it’s ripoff because, incredibly, they charge an extra fee for using the app, rather than the website. Why pay more?.Version: 3.46.1
✓ Garbage AppTried to pay for parking for 30 minutes but couldn’t sign in after signing up and wouldn’t let me reset my password when the original wasn’t stored. Had to move my car and missed a special moment with my family. Absolutely infuriating. Looking at other reviews, these same problems have existed for some time. I never run into any problems with ParkMobile. Unfortunately that wasn’t an option..Version: 3.10.1
✓ Useless with Parking Zones in New Orleans. Latitude error pops upThis app is useless and resulted in me getting a $30 ticket in New Orleans. Parking cannot be paid from the App (some latitude error) and even after logging into account through web browser, parking history is not saved and once you move away from browser page, the session is lost. Credit card number pasted into the app results in an error - it has to be manually entered !! I wouldn’t trust this app or the mobile browser. The two stars are for allowing me to make a payment..Version: 3.35.3
✓ Horrible Customer ServiceI’ve been attempting to update my payment method on file. The app won’t allow me to nor does the website. Emailed them three times within 2 weeks with no response. After 2 weeks, i called the first time with no answer. A few days later called the second time, explained to the lady what my issue is was and she said she “can’t do nuthin’” because I’m not a monthly member. Then she said I have to do it on the app. I explained to her that neither are allowing me to where she then hung up on me. The next women I spoke with was quite nice, but still could not help me with my issue. Can’t update payment method on file and can’t delete my profile. 1 star do not recommend..Version: 3.35.1
✓ Terrible appI thought this app would be useful to me to find parking for work in the morning but it has given me nothing but errors. I tried to reserve a spot as a guest and both of my cards were declined for no reason. I then created an account thinking that that would help but when I try to reserve through my account it told me that I needed to login because an account with my email address already exists but I was already logged in!! So I logged out and tried to book as a guest again and now it is telling me that there is no parking available during my specified time. 20 minutes wasted. What is the point of this app if it doesn’t even allow you to do what it is intended to do??.Version: 3.10.1
✓ Getting Worse and worseI kinda liked to use this app in the beginning because it’s cheaper than paying later. However, last time when I ordered a pass scheduled from noon to late night, the pass showed a different time range after I paid. When I tried to cancel my order, no one picked up their phone and no one responded the email. What a trash platform and customer service..Version: 3.35.3
✓ "Get Directions" to where you already are.The app was made by someone with a rudimentary understanding of programming. "Get directions" seems to always mistake your current location for the parking facility, it won't tell you that you can't reserve at a facility until you go through the entire process, and the app as a whole is extremely slow..Version: 3.29.0
✓ Charge me twiceNo Stars I went to visit ny yesterday and I payed my parking one day before and I printed my receipt and when I went there the guy that works over there told me I had to pay 15 dollars extra because there is a hiding fee and even on the ticket it said I payed the total amount but if I didn’t pay it they wouldn’t give me a parking spot. I think this is very bad for the people visiting ny because you already have a budget to spend. So I would say don’t pay online because you would end up paying more anyway..Version: 1.2.2
✓ Big Timber MetraI think this should be integrated with the Ventra app. I was prepared my trip but the parking fee caught me off guard. There was just one tiny sign in the parking lot that can be easily missed. I thought I got there early enough; however, I struggled with getting my transactions processed thru the webpage . In the end after countless tries the transaction went thru as it was complaining about my CVC. ITurns out I fat figured the date but I corrected that. I kept on checking everything and everything was correct. Eventually, I got it working in the train, but it was a very frustrating experience as I did not want to miss the train. I have no idea why they have not integrated Apple pay into the app. It hopefully would have made the transaction more effortless..Version: 3.35.3
✓ What a scamThe UI is so confusing, poorly designed, that I can only think it was done this way to be deliberately confusing to the user so that they can trick you into paying their bogus tickets they issue. I reasonably thought I had secured my parking spot, and I got ticketed. This app is hot garbage. Do not park in lots that use it..Version: 3.35.3
✓ Horrible UX, bad design, private data grbberEvery feature of this app is done as an anti-user. Dark pattern is their main principle. They can pull it off only because there is no other way to pay for parking in some locations. So to pay even for 15 minutes you’d need to provide name, email, phone, all CC info with address. There is no way to use Apple pay or any saved info, you have to enter it all manually. Some buttons are beyond the scroll, along with checked boxes you allowing them to abuse all that collected data. All the YI elements are not standard, and unusual colors are used, some text is too small and does not follow accessibility guidelines. And they have charged me 35% on top of what I was paying for parking..Version: 3.14.0
✓ Parking ViolationI received a $70 parking violation today because this app is not functioning properly. After entering all personal information, contact number, license plate info and credit card information, a pop-up message appeared indicating that I had successfully completed the process and a confirmation email was being sent. When I returned to my car after attending a meeting, I had a $70 parking violation on my windshield. This shouldn’t be happening..Version: 3.5.0
✓ Horrible hourly garage parking appThe parking garage at our mall has bad internet. It takes forever to connect. I downloaded the app ahead of going and set up an account with my license my plate and payment information SAVED. When I arrived at the garage, and used the app, I had to re-enter my license plate and credit card information. It’s enough to make me avoid shopping or eating at that mall, unless street parking is available. Super frustrating, doesn’t work like it says it does. Really bad replacement for a parking lot with gates and payment machines..Version: 3.48.0
✓ Cannot login on app if you made account with GoogleThe website gives you the option to create an account by logging in to your Google account. So, I did just that. But the app has no option to login with Google Account. There is also no way to change password or unlink google account. So i cannot use the app at all. I have to reenter all info every time I want to park. Terrible design flaw..Version: 3.50.0
✓ Complicated garbageThis app is absolute garbage and a complicated mess to use. As soon as i don’t Need to pay for my parking at this particularly spot with This app I will uninstall..Version: 3.9.0
✓ Almost uselessApp lags when using tried to update an expired cc on file but could not delete or update. So I tried to add the card as a new payment method. Won’t let me do that because it says I have the same card number on file. Customer Support says there’s no way remedy other than just deleting my account and start over - and that didn’t work either. Totally frustrating..Version: 3.28.0
✓ Too much frictionThe onboarding experience for a new user/vehicle is awful. User profile (doesn’t prompt to autofill first/last/email (which I assume means the fields aren’t tagged correctly). Add payment (no apple pay? can’t copy and paste a credit card number since it attempts to validate the card type after typing the first few numbers; paste a complete valid number and it fails to validate).Version: 3.48.0
✓ Barely functionalHappily finds the parking spot but doesn’t give you any way to actually book it. Web site works, though..Version: 3.39.0
✓ Good but payment doesn’t workDoes not allow for payment method to be entered which defeats the entire purpose of the app. Had to go into the website, save a credit card, and log back into the app..Version: 3.35.0
✓ Crap AppThis is possibly the worst parking “App” I have ever used! Your UI is filled with confusing and ridiculous options that don’t work. Offering more than a single day option is on the app but you don’t accept that . I had to call the live help desk that said the app doesn’t really work (and I agree)they told me to use Safari… I made it one day parking and it finally worked. Over 40 minutes to set this up and you expect people to use it? Especially elderly people like those in my mother-in-laws building ? I would like a credit for the waste of my time. Do some competitive analysis and find out how a real step by step user experience is better than this crap … please! When you need a help desk for a parking app that says everything..Version: 3.44.0
✓ Good location - Car Broken intoThis lot is in a good spot in relation to the Club Wyndham Resort & Olympic Park. After 3 night car was broken into. Took advice of lot attendances and parked outside of parking deck under light. Didn’t help car broken into and would have been better if left the door unlocked it wouldn’t have cost so much. I wouldn’t EVER park there over night you would have been better off parking inside the deck in the dark..Version: 3.48.0
✓ Fix your app!!!!I have never had difficulty with parking apps before. This one has allowed me to create an account, store my credit card, and store my license plate information. Each time I go to check out, my credit card information which is visible in the my account tab, doesn’t populate. If I try to re-enter the data manually, as soon as I put it in the screen goes blank again. I am so annoyed that our city has switched to your app..Version: 3.44.0
✓ I want this to be good, but it has led me to lose $The interface resets the exit time, and that cost me 50 bucks to park (the location charge me extra because the reservation expired) I picked the exact time, then the location and It changed the exitt time when I went to talk to the office at the parking facility before my time expired. They told me no problem you will be able to exit just for an additional fee. I did not know the additional fee for the time was $50. Additional to that the interface is very clumsy among many other things but unfortunately, some of my favorite parking spots are under this substandard solution.Version: 3.46.1
✓ Use literally anyone else!They didn’t even send me the pass to enter the garage but had no problem charging me and not responding to my messages asking for help, and money back. Shockingly terrible. -10 Stars.Version: 3.14.0
✓ Pre print??!!All over their machines they have a discount if you use the app. So I downloaded the app and paid for it. Then it told me after I had paid, I have to print the ticket off before I arrive at the spot?! I was already parked at the spot, how do they expect you to print it off? Terrible advertisement. So then I had to pay at the machine and customer service did not refund my payment through the app. Won’t be using this terrible service anymore..Version: 1.0.4
✓ TerribleDo not use!!!! Unable to remove different cars licenses plates and unable to remove card information. So I was continually chargers because customer service is no help! On hold for almost a total of 5 hours. Do not try to receive a callback because it’s a fake call and your phone will not fully ring, it’s automated! Super frustrating, save your self from the hassle and pay at window rather than inputting your information like card number and licenses plate in the app..Version: 3.45.0
✓ Payment ErrorThe app helped me find parking lots but would not process payment, so I wasn’t able to save any money and had to pay the drive up price at the payment machine. I tried multiple times over multiple days, and every time I had to pay at the parking lot because the app kept giving me an error. I could have found the parking lot myself seeing as it was across the street from my hotel. Thanks for getting my hopes up to save $11 a day for parking..Version: 2.2.8
✓ Using credit cards problem - no copy & pasteI tried over and over to enter my new commuter benefits card in Settings, kept getting an “invalid card type” error even though I knew it worked for my train app. Ends up you *can not* copy & paste a credit card number from a password manager in. Only after I manually typed it, number by number, did the app recognize it. What? It’s almost 2024 and this app doesn’t support a common task like this? Terrible QA, lazy developers, or short-sighted project management..Version: 3.48.0
✓ Bad UI and Customer SupportIt took too long to be able to reserve a parking spot and it didn’t have access to my saved credit cards. Undue stress just to pay for a session. Add to that, you cannot get partial refunds. I paid for my session at 7:30 for all day, and my appointment got cancelled. Contacted support at 7:50 and now I’m out the entire reservation fee. And the support member was very rude. Cutting me off because he didn’t understand or didn’t want to hear what I said. I will find other parking solutions going forward..Version: 3.48.0
✓ Worst app everI had to complete on a browser because it kept giving me an error without any explanation and then wouldn’t even edit the card assuming that was the issue. The response from cs was to start with a new account and it didn’t fix it. The gui of the app isn’t completely antiquated and unusable. No mobile payments even though it says it takes them. I did it as a guest which is clear as mud..Version: 3.46.1
✓ Buggy software, poor interface with Google loginThe interface with Google doesn’t work, it takes you to the website where 1) the payment entry is impossible because no card number entry fields are open to enter data and 2) you can’t get back to the app “logged in” because the app will just tell you that you don’t have internet. So you remain logged out. Skip this app and rely on Spothero until reviews say otherwise..Version: 2.0
✓ AbysmalNot from the US, I pulled up and scanned the QR code. It wouldn’t accept anything other than a US phone number. So downloaded the app… The most confusing app I’ve ever tried. Didn’t have flow and I couldn’t understand what info it wanted. Managed to key in the location code and it brought up an address near to my location but is this correct?? No clue, then wants further info to find my spot. The spot is surely the location code on the pillar I’ve just keyed in. Also wants full credit card info, you know Apple Pay is a US thing?? try using that rather than expecting me to find a cc in the middle of the street. Gave up and keyed a random US phone number in via the original QR..Version: 3.51.0
✓ Doesn’t workApp won’t recognize my credit card. Late for work. Thanks a bunch..Version: 3.10.0
✓ SCAMPlease do not use this application. This is a scam. When I purchased the ticket the app crashed and my purchase never showed up on my reservations. I got charged even though a reservation was never made. This happened twice. I tried and tried and tried to get through to customer service but they kept on circling me over and over again to a different email after. They have no customer service. They are no help..Version: 1.3.0
✓ Multiple issues - hoping they fix them.I’ve left my car in the parking garage for days because I’ve had several issues with the app. I purchased a monthly parking pass and have been trying for two weeks to link it up with my account so that I can come and go from the parking garage with my vehicle as I please. However, due to the app not allowing me to log in and link my monthly parking, I can’t do anything with my vehicle without paying additional money ON TOP of what I pay monthly ($130). The app is not user friendly and has too many glitches. I’m sick of it. Already looking for a different company and looking for different parking..Version: 3.50.0
✓ So close, but to hard.Neither the app or the website work. They seem to have great functionality, but they are hollow. In the app when I am applying for monthly parking, I cannot “add Parker” and therefore cannot submit! I added my vehicle and everything. In the website clicking on the results from search does nothing. So I can’t even get to the application for ANY site. 2 hours trying to figure it out is too much. I quit. I’m going to call the physical place itself. I should have quit 1 minutes into using the site when I realized it’s not complete. Unfortunately they own the area I am looking to park in. I even tried to chat on the app. It kept kicking me out and the only way I could return to it was to go through the same “add Parker” error. Also, They sent me links. When I clicked on it or copy/pasted to chrome it automatically redirected me to and opened the app. Terribly frustrating..Version: 3.10.1
✓ I don’t like itIt just keeps glitching. Not a fan at alll.Version: 3.26.0
✓ Perfect, if you want to pay twice.Bought out parking online only to get there and there was no one and no way to scan (scanner either broken or turned off). Hit the help button and no one answered or showed up. Garage is all automated (Government Center Boston MA) so no help available. People pulled in behind us and blocked us so we had to take a ticket and pay... $35. Including what we paid online we’re now at $49.... Sent an email Friday night and have heard nothing (Sunday night). If you want to pay twice go for it, otherwise highly NOT reccomended. We’ll be filing complaints/disputes Monday with our bank, BBB, and the attorney general for Boston. Ridiculous..Version: 1.0.2
✓ Can’t switch credit cards without adding another valid cardMy card expired and the app wouldn’t allow me to edit the card details. I also couldn’t delete the card and re-add it. The only work around is to add a different valid credit card. Delete the expired card. Then re-add my card. Then delete the other card. I only have one credit card so I had to use someone else’s card temporarily to re-add mine back. I was not even able to add a fake card number to temporarily add mine back. Had to be valid. Pretty frustrating..Version: 3.41.1
✓ FraudI made a reservation at 111 w 31th st continental garage NY and when I arrived where the valet parking told me that the reservation did not exist, then he tells me you have a new one here and then he calls to get the money back for this reservation, me I charge at the normal price and at the time of calling they do not answer I called them about twenty times and the representative finally left me waiting on the line and they did not answer me anymore ... in total I spent 15 of the reservation and 35 of the new one. They manually made a trade and stole in the face ... do not trust this app or website ....Version: 3.2.1
✓ Doesn’t remember license or credit cardHave used the Parking app daily for one week. Each day I’ve had to re-enter my auto license AND my credit card info. Today I got a ticket on my windshield for non-payment, despite email receipt of payment that included my license plate. ParkMobile works flawlessly but this app is nothing but flawed. No way to tell how much you’ll pay for any given time period; text messages say only “your session is nearing the end” but no exact expiration time is provided - so naturally you pay more (re enter license and credit card info!). Just total amateur hour.Version: 3.48.0
✓ Worst app everThere is no way they have a rating of 4.5 as sorry as this app is. I have the same issue as most of the people in the recent reviews. The app is trash and does not work. You have to create an account every time you use it even after you create an account. You have to put card information in ten times before it actually takes it. Unfortunately they are the only option for this area which is horrible because the app and website is so terribly ridiculously useless!!!!.Version: 3.48.0
🙂 Parking.com - Find Parking Now Positive Reviews
Parking.com - Find Parking Now works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Parking.com - Find Parking Now.
⛔ Parking.com - Find Parking Now Problems
