LifeLock Identity App Negative ReviewsNortonLifeLock, Inc.

LifeLock Identity Negative Reviews

4.3
4.31953 star

Total 50 Negative Reviews

LifeLock Identity App Complaints & User Negative Comments 2023

LifeLock Identity app received 50 complaints, negative comments and reviews by users. Have you ever had a bad experience using LifeLock Identity? Can you share your negative thoughts about lifelock identity?

Please wait! LifeLock Identity Facebook comments loading...



LifeLock Identity for Negative User Reviews

Worse support ever!Like the very worst support in history along with apple and google support and it’s a night mare literally like they over and over transport you back n forth and Norton ask for credit card info after being paid twice and will not give a number to save to bi pass Norton second security for spam numbers and over 5 times I’ve set like life lock up and off it isAutomatically one time after another and tech support argues for hours and the VPN gets shut off even when set not to and as well not compatible with other VPN and the kill switch is not secure 100% or the life lock 100% i love the program as well I support Norton 360 one hundred percent and just must have a better support than now because as of now its absolutely ridiculous literally and I’ve been with Norton 360 since March 21 and was forced to pay twice and still don’t have antivirus nor password program isn’t working properly and literally LifeLock is a night mare to talk to please help Norton 360 support supervisors!?!!.Version: 1.41

I don’t knowWhen I first got LifeLock couple weeks ago, I was looking at different phones online on T-Mobile and did the pre approval to see how much I would be spending and literally immediately after I hit the submit button I got a notification from LifeLock asking me if I was aware of this T-Mobile thing and it thought it was pretty cool because it was an immediate notification, not the next day or hours later but IMMEDIATELY. I also did another pre approval on Verizon on a different day but I didn’t get any notification and it made me think that Norton just pick and choose when or if they want to notify you? I put it the same information for both companies but they only alerted me to 1? Makes me think that my information isn’t going to somewhat safe with Norton since I’m not receding alerts when I should be especially with information that selected to monitor, like my social.Version: 1.25

LifeLock and Norton!I have had both these for many years. I have had Norton probably twenty years and LifeLock since their beginning. I have always been so pleased with their customer service until today. I can’t get into my account and they are insisting I sign in with Facebook. I am not going to do that. I called and got a customer service outside the US. I am sure they have access to all…… I asked to speak to someone inside the US and was told that was impossible. I have been firm but not mean and angry. I went through the process of getting through to an agent several times. It is not a process I want to do again. I was even hung up on. Would I have to talk to a foreign agent if my identity was stolen? This experience is causing me to rethink the money spent..Version: 1.50

Really poor transition from LifeLockAttempted to log LifeLock tonight, directed to add this new Norton app which apparently is intended to replace the LifeLock app (nice notification of your intentions Norton). Loaded the app and logged in to find it did not transfer any of my monitored accounts from LifeLock to the new app! Unbelievable! So I am supposed to Re-enter that data that you already had available?? Also apparently lowered my plan level because no credit data (scores, reports, etc..,) is even available. Had it with LifeLock, but not now. I expect this is a money grab (Oh, you can get credit monitoring for the low price of $x.xx). The LifeLock service was already stupidly expensive. Really, really poor transition from LifeLock by Norton. I would have expected much better. Too late tonight, but tomorrow will be spent finding a Norton replacement..Version: 1.43

Slowing down my iPhone 12A hindrance.Version: 1.35

Updated app with NortonI have had Lifelock for years and thought the app was pretty good. Now with the updated version which included Norton - the app seems like it is more a sales device to get you to add/buy different services. Every page has an ad on it. Almost click bait-ish. Recently went in because I had a major concern and it took me forever to figure out where I needed to go. There are pages for getting “community” advice, chat options, etc. If you suspect fraud or something like that you want to speak to someone NOW! And nit gave to wade through a bunch of crap. App doesn’t allow you to do that and is not user friendly. Lastly I had to log in 3 different after the update..Version: 1.49

Do better NortonI have 4 main complaints: 1) The app won’t remember my login information so I continually to to type everything out even though the “remember me” and “Face ID” settings are on 2) The app times out while using and says try again later 3) I get notified about stupid reoccurring charges. Is it too difficult to see that I’ve approved the exact same monthly charges hundreds of times now to “learn” that you don’t need to notify me? 4) When notified that my info was found on the Dark Web, there’s no useful info on how to fix it or how they found it. Oh well, guess I’m on my own now!.Version: 1.72

Would NOT recommendSince signing up for a family plan and downloading life lock apps to my phone and my fiancés phone both our phones freezes, internet works when it feels like, we have back out of whatever windows we have open and open a new one. This is not what I thought I was signing up for. Especially the VPN feature is horrible. This is not a coincidence because it happens with both our phones, how could that be? I’ve contacted tech support to trouble shoot and our issues are still happening . I’m only a couple of weeks into my initial signup and I’ll be cancelling this service ASAP. We literally have to disable features from the life lock app in order to operate our phones. I would not recommend this service to anyone. Everything sounds good when you sign up, but obviously Nortons Life Lock has some issues to resolve with their apps before taking your money and have you download apps onto your phone. I’m very disappointed with this service, just horrible..Version: 1.27

When LL was first brought to the marketThey provided once a year a report from each of the credit agencies, now we have to pay for them or upgrade. Again, in the beginning when any credit was used in our name we were required to verify it was us. As of now we barely hear crickets from this company. So, why would I pay more for what I barely get what I promised to begin with? There are other companies out there who do there same thing I’ve been looking at. Years ago I brought my husband in to life lock as we traveled around for the military. He heard from them twice when he purchased two vehicles. Two out of many. Once I completed research I will make my decision..Version: 1.60

Needs to be for iPad Can’t read it phone sizeNeeds to be for iPad Can’t read it phone size. Writing overlaps on iPad. Too small. Can’t read it. Please make an iPad app..Version: 1.72

Significant Improvement Needed.I’ve never been a fan of NORTON anything. The old LifeLock App forces you to log into the new front end. I currently use about 9 different financial apps. This one by far has the least useable features. It needs serious improvement. To log off you must go to the menu, then into settings to find it. If you log off you reset your FACE ID feature. I don’t get that! Why does Logging off reset FACE ID? I am not a fan of apps remaining resident in storage when not in use so I use the phone feature to remove it from remaining resident and active. There are no useable features in “Settings” for customization, or account management. An option for Contact Preferences and some company acknowledgements. At $29 per month for protection I can’t say I’m seeing my Monies worth. No information to say “here’s a list of threats we protected you from this month, or no notification of potential threats, or alerts. Thinking to remove LifeLock altogether..Version: 1.38

Réinitialise échecRéinitialisation qu’il m’ont demandé de faire à mit un problème que je n’avais pas et me demande une configuration qui ne fonctionne pas (avant j’aurais donné 5 étoile et maintenant????).Version: 1.72

Why should I pay for your Services..?I continue to get Notified by Norton 360 Deluxe that I have personal Information accessible on the Web via Company’s that sell personally vital Information on people… and that I need to “Contact these Company’s requesting they remove my information from their Records.”?!! WHAT?! Why me?! Isn’t that what I’m paying Norton for?! To BLOCK those Companies from Accessing, Releasing and Selling my IDENTITY? Also, since the Spring of 2021, USA, I have talked to many Norton Associates regarding my devices Names are INCORRECT, on the wrong device. Asking “How do I edit/change/correct the names listed on my account on my Account’s Page?” No one at Norton understands(?), because I’m still trying to get this issue resolved!! Plus, Several times every day through the dark morning hours, as just a few seconds ago, I continue getting a Notification from “LifeLock Identity.” Why? I was told via phone that “LifeLock Identity” has NEVER been included in my plan!! WRONG!!.Version: 1.73

Norton LifeLockNot sure I am loving the change from LifeLock to Norton. At least with LifeLock all of my accounts were being monitored. When the change to Norton LifeLock I thought I would have the best of both worlds, however Norton LL can’t seem to monitor 4 of my accounts (listed as “Disconnected Accounts”) and request me to update and monitor them manually. Norton does list the disclaimer that they are not able to monitor all accounts, however, my question is “why”? If they took over from LifeLock (LL) and LL could handle these accounts, why are they having difficulty? Also, I am unable to unfreeze one of my credit accounts In “Identity Lock”. It always shows “Unavailable Try Again”. This would be a great feature if you are trying to purchase a car or large ticket item and they want to check your credit, but not if you can’t gain access to the feature to unfreeze or freeze your account. The jury is still out on for me on this company merge..Version: 1.27

Awful!Downloaded twice and paid twice, both times it didn’t work it kept saying “seat” unavailable. And and something else. Since purchasing I have received an unprecedented amount of spam emails and malicious messages, I believe they are selling your information. I want a refund and it needs to take a hard look at the software..Version: 1.67

Why enter data again?Why can’t the mobile app take the information from the windows version? Then we wouldn’t have to enter it manually.Version: 1.73.1

Harassing Me For a ReviewHonestly the app is fine so far for what it needs to do... but I’ve dinged the rating because it regular pops up a dialog asking if you’re enjoying using the app. If you answer “Yes!” it asks if you’ll write a review and your only two options are “Yes” and “Later”. Well, you harassment worked. Here’s your poor review for engaging in such poor design. Always give users an option to NEVER again be bothered by you (though I look with disdain at any app that randomly pops up any dialogue like that, period). Yes, I do write apps. Yours could be better just by ceasing to solicit reviews and pop up dialogues like that for no good reason..Version: 1.9

SPAM DAILYI’m so fed up with Norton, I think it’s just a have. We’ve never had so many spam emails, there is no protection what so ever..Version: 1.63

Absolutely woefulAll i want to do is run a manual scan and there is no feature for this action. How am I supposed to get peace of mind if I can’t run a scan after receiving fake threat reports from scammers..Version: 1.72

No BetterI was really excited when Norton replaced the old LifeLock app (which was so constantly glitchy, it made keeping on top of the service impossible) with its new LifeLock app. Sadly, it’s just as bad, if not worse because it’s Norton and it should at least be able to handle the tech user-interface part of its service. It leaves one wondering if this is the best a giant tech company can do? An example is how difficult it is, and often impossible, to get it to correctly retrieve and populate credentials from 1Password and then it not permitting manual pasting when it inevitably gets it wrong. So that’s the app. Regarding the service, it continually surprises me how long it takes to alert re: charges made many days before. Some of financial institutions report in as close to realtime as possible, so why does it take LifeLock, the monitoring service for which I pay, so much longer? Its actual monitoring seems good in that it has alerted me to some things requiring attention. Hopefully (fingers crossed), its assistance with any needed resolutions and financial protections are as good as it hypes them to be. If not, then the high price and many frustrations with its user-unfriendly interface make it just another tech profit scheme to get your money (capitalism’s newest iteration of insurance)..Version: 1.47.1

NOT WHAT I THOUGHTAfter having a news website tell me my phone was infected I decided to give Norton 360 a try. The LifeLock service seems to be working ok so far but it’s hard to tell. The reason for only 2 stars is because of the VPN. I don’t understand how it’s supposed to work but what I do know is most of the time I can’t get on the internet or any of my games I play. When the VPN is on it takes forever to get anywhere or I get a page not available notice. I tried to purchase something on my Walmart app and after 45 minutes of the order not going through I deleted my 3 Norton apps and “poof” my order goes through. I shouldn’t have to continually turn off the VPN to do anything. My 14 day trial is up in 5 days so I will probably cancel my subscription. One of my credit cards monitors the dark web already and I keep track of my credit scores daily so I’m not sure the subscription is warranted. Save your money and look elsewhere. I think there are better offers or products around. Maybe if things are changed I would have better things to say..Version: 1.35

Could be betterIt’s nice to know it’s monitoring dark web… we assume. But what about regular data breaches? Haveibeenpawned is a great website, why can’t this info be incorporated in here? I’d also like to see information and tools to help tighten security and privacy. An internet security company would be great at helping us find our digital footprint and all our old online accounts for us to start deleting our old unused accounts and data. We would pay for that!.Version: 1.52

FAILI bought my LifeLock Norton 360 Premium and it works on my Mac Pro and PC desktop but insist I do not have an account on my iPad. SUCKS!.Version: 1.12

Terrible appI save all my user names and passwords on a locked app on my phone. I sign into everything by opening that app. I then copy my user name. Then I go life lock and paste it in. Then I go back to the app and copy my password. That procedure doesn’t work on this lousy app because when I leave it for any period of time it closes the sign in page. I have to start over again. What’s required is a super memory or WRITING IT ALL ON PAPER AND THEN TYPING IT IN TO THE APP. what kind of Stone Age crap is this. Whoever set up this app should be fired. On top of all that. Life Lock generated the log in and password but gave me no way to change it. I copied and pasted both into my secure notes app. It worked for a while. Then life lock lost it or changed it or garbled it in their system. To fix it I had to speak with someone in the Philippines. I hate that..Version: 1.58

Sign in is erraticFace ID often fails. I keep getting notifications to sign in. I am not sure why it cant remember me at all times unless I reset my phone as I use the same face to open my phone..Version: 1.52

Doesnt work but in my packaging write LifeLockShow me your subscription doesn’t include but i got Lifelock and in my box and packaging is support iOS devices i leave in canada why they selling product dosent work ?.Version: 1.8

Can’t loginUnable to log into / create account and technical support was unhelpful..Version: 1.46

Not Accesabile Or user-friendlyThis app, especially for the amount that we pay for it, can be a lot better. We should receive more detailed credit information. Also, the app is not very user-friendly. It would be so much easier to be able to see a list of everything that was purchased and approve them one at a time as we go down the list, instead we have to open it first, approve/Deny the charge, and then exit it out to go to the next transaction. Finally, I cannot archive, hide or delete any disputes from the last three years or longer. This app needs to be much better, especially due to the price we are paying for the service!.Version: 1.50

Not sure if I will keepSo far so good, i have only had it for a couple hours, email download was very slow but it might just been once ? Maybe had to recognize email. May install on desktop. Wondering if this program slows down computer on both desktop and iPhone. Had Norton anti virus in the past along with other anti virus programs and they all seemed to slow down the computer.Version: 1.42

App close automaticallyApp close automatically and again need to login every 15 mins. Useless app.Version: 1.68

Can’t even log inApparently my computer and my phone are ‘sending too many requests’ to allow me to log in to this App. Presumably Norton prefers it if I don’t go online at all. One way of guaranteeing security I guess..Version: 1.67

Does nothing from what I can seeConstantly have to re log in and does nothing.Version: 1.50

What?You log me out just so I can blow sunshine up your a*** with a review? And yet another update? Wow…...Version: 1.64

It’s okay but it’s not great!!I am not happy with the app Turing off after 15 minutes of inactivity on my devices ... it should run all the time!!! Please please fix this and or give us an option to decide how long it would run on our devices before we have to reset it!!???? Can’t reset itDuring the night when I am sleeping! Also I think the app needs to be looked over and more secured because I believe that your apps have been affected/Infected or hacked on my device at the very least! I would really appreciate your Norton virus 360/LifeLock apps to be looked at and completely reconfigured and fix the bug issues! Especially for the price I’m paying! Thank you for your time!.Version: 1.22

You’re doin’ too much Norton!Gee whiz, will I be glad to get these 4 Norton apps off my phone. Thought I would give it a try with a special they had going on. Norton leads you to download THREE (3) more apps for security, vpn, and a password app. What the? Every time I turned around I was having to enter my login information, from app to app to app. One app leads to another app, leads to another app. I can’t do it. Can you somehow put all of your apps into some kind of Norton Mega App? So you wouldn’t have to constantly resign in, and then get sent from app to app? I’m not sure of the reason for ALLLLLLLLLL of the apps. What I thought was going to be a Norton-LifeLock 360, informative, easy, laid back...turned into 4 different Norton apps, that don’t really tell you a whole lot. Very disappointed..Version: 1.11

Sure isn’t the original LifeLock?The old LifeLock was way better easier to use customer service and no problems logging out. This supposedly improved basically ruined a great thing already in place! Want customer service? If you’re lucky you might get someone who speaks terrible English after waiting on the phone while being continually transferred for an average of 30 minutes. They keep saying accounts are not connected that are in fact active? I could go on and on but I really would like the old version of LifeLock back. They would need to vastly improve this app before I would recommend it like I used to…..Version: 1.59

Good to knowThe App allows for Face ID, but only for the primary account holder. What about the primary account holder’s spouse also a member/user? Doesn’t make sense to exclude when a couple are member/users. On the plus side, having this information/ protection especially in these times when predators are lurking around and without consequences to them but to us. The app should also provide a spouse with the same categories of information as the primary account holder. I am a long time Norton client and I made the mistake of making my spouse the primary while I am the techie in the family. Norton makes it so only one primary is permitted. And for a married couple/family that’s absurd. There are other apps like 1Password that recognize and allow for sharing as if both are primary. Still, having Norton’s protection is worth the inconvenience. But given the feedback, Norton is slow or non-responsive to implementing changes to suit their customer base which is not only silly, it’s nonsensical given the cost. There’s no family membership saving. However, the app is worth having overall. Wish Norton would catch up to who they’re protecting not only how. Update: The present state of the app build now allows one’s spouse to activate and use successfully Face ID. Don’t know what changed but that’s the good news!.Version: 1.24

The app reviewI would give it more BUT… the problem I have with the program is you are always having to re-login and I feel like that’s a big problem for something that costs what it does and is suppose to be monitoring our system and information. My question is how can it be monitoring if you are always having to re-login every time you turn around because it logs you out every 15mins because you aren’t active ? Well I don’t live on the internet 24/7 like some people do I have a life to live with other responsibilities to handle. So why can’t they make it where it monitors all the time like I for one expect it to do for what I pay for anyways? RIGHT? Come On Norton get on the band wagon for your customers!!!.Version: 1.52

No drop-down list of country postal areaCase number 71668480 Still waiting for app developer to fix the error on Norton identity protection to the dark web monitoring. There is a fault on adding uk contact address that the zip code is showing & why I am not getting the uk postcode on your app? Can they fix the fault asap?.Version: 1.65

A far cry from the previous lifelock app.As just about everything regarding the switch from LifeLock inc. to Norton inc., The Norton LifeLock app leaves a lot to be desired. The previous LifeLock app, when it was administered by the original lifelock corporation, was a great, great app. When Norton took LifeLock over it seem to have pinched pennies on many facets of the company and the service. Of course, the app was not spared from this pennypinching. The functionality of this Norton app is nowhere near the functionality of the previous lifelock app. I can’t even go in and update my payment information on the Norton app. The Norton LifeLock app seems to me just an afterthought rather than a full featured, fully functioning app. The previous LifeLock app iteration was an actual fully functioning app. Until Norton updates the app so that it functions as the previous lifelock at did, my review will remain as is..Version: 1.46

Absolute GarbageLiterally from day one that I purchased this subscription I was unable to access my account or if I logged in to my account it would say I had no active subscriptions. Yet I still received charges month after month. Any time I called their terrible customer service reps would obfuscate and walk around every subject rather than help me until I was forced to just call and keep telling them to cancel my account repeatedly until after 30 minutes of asking me why I wanted to cancel they proceeded to finally do what I asked them too. Got absolutely no benefit from this trash app or this trash company. Lost more money to this company than the original event that caused me to even want LifeLock. Thanks for nothing Norton..Version: 1.64

The way you request reviewsSo I clicked on my Norton app and was immediately presented with a pop up asking if I was enjoying the app. It didn’t have an x at the top right so I couldn’t not remove the pop up unless I answered yes or no. Do not force a dating out of me in order to use the app. This is becoming more and more common with companies trying to build their sales vis ratings. So…. When that happens to me I provide a negative 1 star rating and I will do this every time I receive the pop up. Basically, the company is saying, rate my app or you can’t use it. This does not work for me. You’re welcome for the 1 star! I will also give you the same review on google..Version: 1.61

SlowEver since using Norton 360 Lifelock my iPhone is sluggish..Version: 1.63

No sure about the app yet.I keep getting notifications that seem to be false alarms. This makes the app somewhat useless because it is crying wolf. On the other hand, I had one notification that confirmed a leaked password so I fixed that problem..Version: 1.32

Poorly developedThis application, while seems to work on tablets, it’s interface was only developed for phones. It also constantly requires me to sign in and looses the functionality to logon using my finger print..Version: 1.63

This app does not work on iPad’s!!!!!!There is a blacked out screen on both sides of the sign in page and I can not continue because the I’m not a robot continue button is in the blacked out area. I am not able to access????? Please help me with this! Thanks!.Version: 1.59

Can not delete primary dataWow, you can’t delete your own data Norton controls your data. Why can’t i delete my own data. How ridiculous is that. It looks like my data now owned by Norton, somehow ownership of my data changed. So arrogant Norton.Version: 1.64.1

Cannot contact serverThis is the go to response the app seems to use. I’ve have tried for over a month and have not yet been able to use the VPN service..Version: 1.67

Not worth $20 a month which can’t cancel easilyI’ve been trying to cancel my subscription for over an hour. I’ve tried automatic chat and it says I don’t have active subscription although my MasterCard says differently. The support page informs you that if I go to accounts page- All I have to do is press the cancel my subscription or unsubscribe feature and wallah... done.. I’ve been to account settings, my subscription, manage my subscription, support and help.. I should’ve spent the hour on hold rather trying to make it easy online as they claim. For services you receive for free from every credit card company, credit karma, and/or from the credit bureaus themselves, $20 a month isn’t worth the locking up ONLY TransUnion. When I applied for a loan, I told my bank.. oh I might need to unlock my credit for you.. they immediately responded with.. oh it’s fine. We got your info from Expedia. And Then I received notification of their inquiry from credit lock, credit karma, Expedia. You’re app should be called TransUnion lock/credit watch and notify. Misleading marketing. The services in this day and age are necessary and although I find these services needed.. it should be more broad and if you’re gonna charge a fee, do something more than what’s offered in just having an account somewhere else. Thank you. But no thank you. (That’s if I can ever find out how to cancel my subscription). Ugh..Version: 1.44

This service is not available in CanadaThis service is only in US. Then what’s the point of having this app in Canada..Version: 1.8


🙂 LifeLock Identity Positive Reviews
Is LifeLock Identity not working?

LifeLock Identity works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact LifeLock Identity.

⛔   LifeLock Identity Problems
Applications with negative comments similar to LifeLock Identity
Norton Safe Web Plus negative reviews, comments
Norton Safe Web Plus Negative Reviews

Norton™ Safe Web Plus gives you NORTON SAFE WEB and NORTON PASSWORD MANAGER for Mac® and the Safari browser. NORTON SAF...

Norton Safe Web negative reviews, comments
Norton Safe Web Negative Reviews

Norton™ Safe Web is for macOS and the Safari browser. Norton Safe Web works with Safari to warn you when visiting poten...

BotSight by Norton Labs negative reviews, comments
BotSight by Norton Labs Negative Reviews

As part of NortonLifeLock Inc., Norton Labs is leading the company’s future technology and guiding the consumer cybersec...

WSMC Navigator negative reviews, comments
WSMC Navigator Negative Reviews

WSMC Navigator is the official WSMC 2015 interactive mobile app. This mobile app allows you to: - Access the conferenc...

SafePic by Norton Labs negative reviews, comments
SafePic by Norton Labs Negative Reviews

As part of NortonLifeLock Inc., Norton Labs is leading the company’s future technology and guiding the consumer cybersec...

Norton Ad Blocker negative reviews, comments
Norton Ad Blocker Negative Reviews

Say goodbye to ads on your phone. Online ads are always a distraction — especially when you’re browsing on your phone. N...

Norton AntiTrack negative reviews, comments
Norton AntiTrack Negative Reviews

Norton™ AntiTrack helps keep your online activities and digital footprint private. Its key features help to obscure your...

Norton Device Care negative reviews, comments
Norton Device Care Negative Reviews

NORTON DEVICE CARE provides damage protection for the devices you love. Add devices for coverage and submit claims anyti...