LAZ Parking App Negative ReviewsLAZ Parking

LAZ Parking Negative Reviews

4.6
4.61531 star

Total 22 Negative Reviews

LAZ Parking App Complaints & User Negative Comments 2023

LAZ Parking app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using LAZ Parking? Can you share your negative thoughts about laz parking?

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LAZ Parking for Negative User Reviews

App and Website are differentI’ve been trying to log on to the website. But the credentials are different than the app. I just got onto the account page through the app, AND I HAVE TO INPUT ALL MY INFORMATION AGAIN AND MY PURCHASE DIDN'T UPLOAD. So, it’s confusing and could be better..Version: 2.5

Do not expect this app to work when you need it.I have to use this app constantly for my work van. It never works. The latest update has somehow broken the app to where I can’t sign in any longer. I tried to pay without logging in. The app requires a login to input a license plate. Before this hassle I could never get the app to load..Version: 3.0

They are not reliableI paid for the parking three days in advance. I went to park the parking lot is full. and because of them I was late on my appointment half an hour and I had to park somewhere else and I had to pay twice what I pay them as well. been two days no refund no one care it’s the worst service ever..Version: 2.5

OptionsI hate that I can either choose 8 or 24 hours. Why not anything in between? It used to be that way just a few months ago..Version: 3.0

Geolocation outside of NYC offY’all have the Middletown NY MTA railroad station in the middle of Highland Lakes Sate Park. Without zooming way out on the map and randomly clicking on P icons for funsies, it looks like parking isn’t offered at the actual train station if you use your GPS location when arriving. It says no venue close by..Version: 4.0

Clunky and AwkwardThe app seems great in theory but some of the locations and rates are completely different on the website than on the app. Sometimes the parking is on the app and sometimes it isn’t. Sometimes it lets you pay the regular price and sometimes the rate is double what the signs say. Purchases made on the website don’t sync to the app for some reason. The app feels half finished and like it’s connected to a completely different server. Just use the website.Version: 3.0

Terrible supportI booked parking and accidentally booked for 6pm instead of 6am. There isn’t a way to cancel. I called immediately and they were unable to cancel it or modify times because it was within 24 hours. I was told to email. I have called twice, I have emailed twice. They don’t respond to emails and the people that answer the phones are not able to help, so I paid for parking I was never able to use. I will stick with SpotHero that has excellent customer service and I will be deleting this app..Version: 3.0

ConfusingConsider having a number of the lot coincide with number on the app to confirm the lot. And, tried to pay via app three times today and zero luck. Error message.Version: 3.0

Payment Processing and Latency IssuesThis app has issues in payment processing, where I have paid through the app and was charged on my credit card; however, it did not appear on the side of the parking lot and I was issued a ticket. Luckily, I showed proof of payment and avoided the fine, but it was an unnecessary headache. The app consistently has latency issues and takes an extremely long time to load parking lot locations, payments, etc. This app still needs some work, but it's still better than the physical machine at the train station..Version: 4.0

It has worked well for me each time.The app senses my location, and that allows me to quickly access my parking and make my payment and be on my way. That’s convenient for me. Definitely recommend this app..Version: 3.0

Don’t use in ClevelandTried using in Cleveland. One lot was full and we had to go somewhere else and no attendant on duty. Next event on December 30 we’re told by the attendant we couldn’t park there and ask for a refund. Called his supervisor who told us app doesn’t work on these lots and don’t ever use the app there. Baffled to have an employee tell us not to use the app!.Version: 4.2.1

Sleazy company, garbage appApp wouldn’t let me pay to park for the time I pulled in so I picked the next available time and paid for it fully. About a month later, I get a letter from an attorney saying I didn’t park within the registered time and I owed $80 additional to the parking fee I paid. As I stated, this was impossible because the app doesn’t work correctly..Version: 3.0

Can we give no starsThis app is horrible. I can’t select my lot or street cause that’s what it ask for WHYYYY YOU ASK o don’t know. But anyway I’m rushing to my train I say to myself I’ll just download the app and pay no luck now i might get a ticket this is crazy I should send my ticket to developers to pay it cause this is absolute BS. They’re so many parking apps out there that work simply, how can get it so wrong at this stage in technology..Version: 1.12

It’s workingJust started here. Had trouble finding the lot I was in on the app yesterday, and had to scroll through a map to find it, which was crazy. Today, up popped a ‘parking in the same lot’ highlight which made everything easier. On Tuesday, your lot attendant helped me, and he was great. Thanks.Version: 3.0

Parking in the NEU district.The parking spot is convenient and easy to find. The location makes it ideal for you to move around the university area. I highly recommend LAZ parking. I think LAZ should offer a 4 day park 1 day free to motorists who park at there locations regularly due to the rising cost of gas. LAZ way of giving back..Version: 3.0

HorrificThis app simply doesn’t function. I get error messages constantly, the app takes an incredibly long time to load one task. When I manage to select a parking lot, I am unable to select a rate! I get a message that says “no rates found” even though I have selected that lot several times and paid before. This app is a failure. Impossible to use..Version: 1.12

Limited FunctionalityFunctionality seems to be limited, I purchased passes online but can’t view them on the app. The app also is not allowing me to make advanced purchases for events..Version: 3.0

Experience was better in passport parking appThe app doesn't provide a place to type in the lot number on the sign and forces you to sort through a map of the area.. also please add the ability to nickname vehicles. Also the prices can't keep going up.. Heller Lot A in Harrison NJ was $8 in the old app with a $0.25 service fee, in the new app it's $9 with a $0.35 service fee. The user experience in this app is AWEFUL. PLEASE BRING BACK THE PASSPORT PARKING APP....Version: 1.8.4

Password User ExperienceWhen the App works, its not great but it gets the job done. However, the App frequently logs you out and forces you to log in. It also does not use faceid, which would drastically improve the user experience, especially when you are in a rush to catch a train..Version: 1.8.4

Can’t find details of current sessionThis app ought to show you the current active parking session. If it does, I can’t find it. LAZ, you need to use the Parkmobile app and make sure you have the equivalent function!.Version: 3.0

Cannot log into monthly accountI have never been able to log into my account using this app. I have no issues using a web browser and logging in to pay my monthly bill. I called tech support, and the representative said they had not heard of any issues, so it must be my device. They said they could not help me with my device. I told them it's not the device, but their app. I then got off the phone..Version: 1.12

Not a great first experienceWant to give the company benefit of the doubt; but I was in a hurry and decided that I could probably download the app and creat and account instead of just paying at the kiosk. It didn’t work out. After a lengthy log in process I wouldn’t let me use the app at all to pay. It said nothing was available regardless of the options chosen for the current location. And the the kicker- had to pay $20 for the day instead of 4 as the sign said due to a game I was not going to. Maybe I will try the app again. Maybe I won’t..Version: 2.5


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