Hinge Health App Negative ReviewsHinge Health, Inc.

Hinge Health Negative Reviews

4.9
4.91116 star

Total 3 Negative Reviews

Hinge Health App Complaints & User Negative Comments 2024

Hinge Health app received 3 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hinge Health? Can you share your negative thoughts about hinge health?

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Hinge Health for Negative User Reviews

Ok, but...The exercises are helpful but the app could use some improvements: -It doesn’t have landscape mode functionality. I prefer using it on my iPad ( propped up on keyboard in landscape mode) or connecting my device to a TV. Needing to twist my neck to look at it sideways leaves me ( literally) with pain in the neck. -Because I’m far older (nearly 60) and less flexible than many users ( thanks to decades of back problems), I find the difficulty levels progressing far faster than this old body can handle. I’d like to be able to reset levels so I can progress at a pace that’s realistic for me, by redoing earlier levels, rather than a pace that works for a 20 or 30-something year old. Same was true pre-Covid when I was traveling a lot and not able to do exercises or connect to WiFi while in remote parts of the world. Sometimes it’s necessary to go back and redo a few levels or, after a long gap, even the beginning to rebuild strength. Being able to restart at Level X ( resetting everything after level X) would be useful. Having only one exercise at each level in the library is not enough. Although the new Change function is helpful, it doesn’t make much sense when I change it to a Level 1 exercise and it tells me I’ve completed a Level 12 exercise. PS-never did get sensors that worked properly even after 3 shipments where they twice sent “replacement “ sensors for the wrong program. I finally gave up on those. Not sure they’re really necessary though..Version: 1.64.1

So far they're the worstI can't begin to explain how much this app/company has underwhelmed me. I spent a long time detailing my medical information and background only to have several exercises added to my "custom" workout that would further injury an orthopedic injury had I actually listened to them when they promised to have a PT develop my plan. So I'm at a few weeks now still without an actual medical professional doing a customs workout and even though I've warned them multiple times that their "customs plan" violates my doctor, my orthopedic surgeon, and in person physical therapist's medical advice they continue to persist with my "care manager" sending me text reminders to do my daily activity. This is happening even after I've told her the injuries will make me worse and I'm pending surgery and need non-weight bearing activities that only stretch my body. (There's tons of free apps that can do this for you.) regardless she just keeps offering to send me articles to read about how some exercises can be uncomfortable. I'm pretty sure their case managers aren't doctors and her proffered "articles" and well maybe I can do an appointment with the PT (after my program was done) all go against my doctor's advice. So my point is this isn't truly custom but since I'm not paying for this as my employer is, Im not demanding my money back at this time..Version: 1.111.3

Inflexible schedule. Annoying articlesThe exercises might be useful but the purpose of an app is to motivate you to do them. There is only one possible time to schedule your exercises. My days don’t line up the same each day so all the app serves to do on most days is annoy me with the announcement that it’s time for my exercises. Which I don’t have time for five days out of seven. There is no actual feedback on progress at all, something else most apps I’ve used to try to change something, have done. No tracking, no evidence that these exercises are helping, and no indication the exercises are at all tailored for you. The short articles that you are suppose to read are pretty banal and mostly waste time. A small percent are actual useful. The language used talks down to the reader. I’m sorry I signed up for this at work and now my employer has a year long contract to fulfill apparently. I’ve been offered much better health apps via work before. And used and paid for better ones in my own..Version: 1.121.1


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