Batch: Let’s Party App Negative ReviewsThe Bach LLC

Batch: Let’s Party Negative Reviews

4.7
4.78131 star

Total 30 Negative Reviews

Batch: Let’s Party App Complaints & User Negative Comments 2024

Batch: Let’s Party app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using Batch: Let’s Party? Can you share your negative thoughts about batch: let’s party?

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Batch: Let’s Party for Negative User Reviews

Don’t waste your time, get Bride Squad app insteadI wanted to like this app. Even when I read the reviews on how terrible the customer service was (which it is), I wanted to like it. It seemed fun and like it had everything I needed. I’m not a planner so I was really hoping it would save me. I download the app, it immediately crashes. Every single time. I reach out to support, crickets. On the one day that I did manage to get into the app without crashing it kept asking me to rate the app nonstop. I tried booking a boat rental and after checkout the pricing was wrong and it CHARGED ME TWICE. I am still waiting on a response from the nonexistent customer service after weeks... I ended up downloading the Bride Squad app bc it was the only other alternative and honestly I like it way better. You can actually use the app without it crashing. It’s a bit tedious to sign up with email but we’ll worth it vs. using BACH. After using Bride Squad it also made me wonder how secure date in BACH app really is, they don’t have the same verification process as Bride Squad Anyways lesson learned to not follow the hype and instead go with something where the team is more concerned about actually helping the users than taking money from them and leaving them hanging By the way I booked the exact same rental on the other app with no problem. They link you directly to the person, no extra fees or anything. Do yourself a favor and skip the damage of the BACH.Version: 3.11.0

Great in some areas, awful in othersI’ve had the app for months now, and I haven’t had any issues. Although I am just now adding things and playing with it more. I rate the app right now a 3. What bothers me the most is the expense part. The numbers don’t add up to the correct amount. It says I only have 4 more than need to pay when I have 9. I have only logged 3 that have paid and a group of 12 are going so it should still have that 9 need to pay and the amount thats owed needs to match that. If an accidental log happens you can’t undo it and I have to delete the whole expense and start over. It needs a undo option. The notifications repeat it’s self under expenses even if I deleted an entire expense. So when I go back for an easy review of who still owns and who doesn’t, nothing adds up right and I can’t even just look at the notifications bc it’s inaccurate as well. Please fix these issues and I’ll rate higher. Thanks..Version: 1.9

Like the app, but update recommendedI like the idea of the app, but there are a few things more I wish it had. I wish there was an option to edit the polls after they are posted (if you post a poll and then realize you messed something up and need to edit it, there should be an option for that). Also, the person who made the poll should still be able to see who responded even if the poll is anonymous. (For example, the results should be anonymous for others, however, not anonymous for the person who created the poll). Also, when a change or message is posted, the others in the group should get a notification (or allow others to see who all has seen the message). Definitely a good app concept, just needs some more features..Version: 2.92

Archaic and Horrible Customer ServiceWe booked an event thru the Bach app that they suggested in Scottsdale and it was completely unvetted. Started 30 min late, was entirely unprofessional, and just overall a horrible experience for our bach party. We also paid over $90 per person. I went directly to the vendor who refused to do anything except $100 credit and an opportunity to come to another event. So I went to the bach to hold them accountable for even suggesting the event. They’ve refused to take any responsibility and now are neglecting to even respond to my messages. Besides that, the app is archaic. It needs A TON of work before it’s actually functional for a big group..Version: 3.1.0

On the right trackThe Bach is on the right track but still could do a lot to improve. Planning my friends Bach, I was looking for a website like the knot or Zola so I could keep track of guests and an itinerary. I found a site called guestboard that is similar but low functioning and no app. We started with this and then I found Bach. Bach had some pros over guestboard but it was missing a photo tab, notes section, and a checklist where we could assign out tasks and things to bring to guests. Ultimately we are sticking with guestboard but I hope Bach can make some improvements to match in the next couple of years!.Version: 2.3

One Stop Shop but BuggyThis app is informative with lots of great tips. My bachelorette group used it mostly for chat, and there definitely seemed to be some bugs with the chat part, either slow to load responses or not loading at all (“chat initialization completed with error”). As the maid of honor, I would have liked to have an option to chat everyone without the bride to plan surprises for the bachelorette. The tips are good and the compiled list of attendees is helpful. We did not use the money splitting part and instead used a different app for that. If the glitches were resolved, this app would be much easier to use. All in all, I was thankful to have it to help plan the bachelorette party..Version: 2.0

AWFULMy friends and I thought this would be a great way to plan everything for a bachelorette party. we were wrong. yes, it’s good for communicating with everyone invited and can create expenses for everyone so you can split prices evenly, BUT DO NOT BOOK THINGS THROUGH THE APP. my friends and I booked a pontoon boat tour for 4 hours through the app and then called the company to confirm our reservation. they had no record of our reservation and said they only had 2 hour tours available and not 4. we made due, got our refund, and went on with our lives. then, we tried to book a private dance class for almost $500. i called the place to confirm our reservation and once again, they had no record of it. i wanted to book it for 9am but the studio didn’t even open until 11, which didn’t work with the rest of our schedule. trying to cancel it through the studio was easy, but they never received payment from Bach, so I couldn’t get refunded until the Bach app finally decided to answer their phone and process it. it took about 3 weeks to hear back and get a refund processed..Version: 2.9

Customer Contact and bookingThe only way to contact them is via email which they take 2/3 business days to respond. I booked an event through the Bach app. They don’t send you a receipt of a breakdown of what you booked and paid for. It was an unlimited mimosa with brunch and a show. The server asked me for my receipt which I did not have because I never received one. Also when we arrived to the location it was $15 cheaper per person. So had I just made reservation myself rather than prepay through the BACH, we would have all paid less. I contacted them for a breakdown of what they charged me for and still have not heard. Don’t book anything through the App. Just call and make your own reservations..Version: 3.12.0

Definite potentialBach has a lot of potential, but there’s a few things they’re missing. Guests should definitely have a “going,” “not going,” and “maybe” option. It’s hard to figure out how to remove yourself, or remove people as an admin. And definitely hard to get a preliminary headcount. The app defaults to push notifications, but could use a badge icon. And a badge icon on the sections within the app when things are updated. I like how easy it is to add people from your contacts, the poll options and the recommendations for things to do in the area. Like I said, this app has lots of potential, it just needs some additions..Version: 1.9

Wrongfully Charged or Scammed?WARNING: new brides and bridesmaids be careful and make sure you’re keeping up with your charges if you decide to book through The Bach App. I booked two experiences on this app for my bachelorette party and received two confirmation emails with the appropriate costs. BUT there is a third wrongful charge for $427 on my statement. I never even received a third confirmation email! This happened MONTHS ago. We changed a reservation for the pole dancing class by adding an additional person. That should’ve only been $90 more not $427! I asked “Laura” the Bach App Lady if the third charge of $427 would fall off once the reservation was updated and got no response. Yet she was eager to respond when it was about charging my card. I see a lot of other reviewers fell victim to losing money because of The Bach App. I’m hopeful they will resolve this and refund me as the issue was on their end..Version: 3.12.0

Horrible experienceI was super excited as the bride to find this app so everyone could be included and my MOH could easily share the plans with everyone. However, the support side of this app is a joke!! We booked on of the events they show on the app. Waited for the email confirmation. Never came and MOH emailed support twice to ask about confirmation. After almost 2 weeks after booking, I as the bride emailed support to see what was going on. While I waited for a response MOD called a support number. The MOH could hardly hear the lady on the phone as she was distracted and laughing by whatever was going on in the background around her. She Told MOH they forgot to send out confirmation. I ended up getting an email response from BACH saying it was the vendor that was taking so long to confirm reservation. Fast forward to the day of my event. We get an email from the vendor saying sorry they can't host us today and the Bach shouldn't have booked us. Just completely unprofessional in my opinion. Hope Bach doesn't talk another 2 weeks to respond to our refund email.Version: 2.91

It’s alright - more of an agenda keeperThe concept is great but the execution still needs a lot of work. I wanted to cancel a booking I made through the app and it took them almost 1 week to do it after I had contacted the customer service 3 times to get a response. The expense feature is basically just bookkeeping - it doesn’t settle up debts amongst the group so you still have to figure that out on your own, which is makes it kind of useless. I had to use another app for those calculations. The only thing I found this app useful for is putting the agenda of the weekend for everyone to see..Version: 3.20.0

Not that helpfulWhen hearing about this app it seemed great and I was excited to try it out. Once downloading and using the app it is not helpful the city I listed has nothing on the list for things to do and google can help me way more than using this app. After seeing some other reviews as well I’m very disappointed in it. Most people said they had issues booking and with funds etc. and could not get their large sums of money back for booking that they did not get to do. I would not recommend this app to others as I wouldn’t want to run into those issues on a special day..Version: 2.9

DO NOT BOOK THROUGH THE APPThis app is good for planning and communicating with people I’m the bachelorette party. HOWEVER we booked a luxury picnic in Savannah through the app and got completely scammed. No information was sent to us about the location or details of the picnic. Bach did not even give us the vendors name. After doing my own research I found the vendor and called them to confirm our reservation. After talking to her she said that she was going to have to cancel and send us a refund because Bach had not gotten in contact about a time and they were all booked (keep in mind this is the week of the trip). She sent the refund through Bach and they have not given us the money back. I have emailed 5 times and called twice with no response. It is now 3 weeks after the trip and we are still out $400. If you get this app use it to plan and get idea bud DO NOT GIVE THEM YOUR MONEY because you will never see it again. The bride was so disappointed and I cannot believe we got scammed $400..Version: 3.1.0

.Super awesome idea and concept but man do they need better IT..Version: 3.2.0

DO NOT USE False Advertising/TERRIBLE communicationThis is by far the worst customer service experience I have ever had. Do not waste your money by booking through this app even if it saves you money. I booked my girls tickets for a show (very well know show) in Vegas for 8 people. It took them over 2 months to confirm it, and then they told me they could do tickets for 8 (mind you the show is not sold out and there are plenty of tickets on ticket master). I contacted the app multiple times before even getting a response. The only time I received a response was when URGENT was in the title. Then they said they could accommodate us with two groups of 4 in rows behind one another so we could still be together as a group instead of all in one row. Which I agreed to of course, who wouldn’t! BUT THEN when the tickets were confirmed FINALLY after 4 days of asking after this conversation about splitting up into two separate rows in the SAME SECTION… THE BACH APP PUT US IN DIFFERENT SECTIONS THAT ARE WAY FAR AWAY FROM EACH OTHER. This is absolutely not what I paid for, and this planning experience as a maid of honor has been the worst as this is one of the main things my bride requested. DO NOT WASTE YOUR TIME USING THIS APP. It will save you all the frustration. Planning on your own will forever be the best and there is no need for a fake planning aid like this. P.s. I have all the screen shots to prove this and would post if images were allowed to be posted..Version: 3.2.1

Good but could use some improvementSo far we are enjoying the app, but we are struggling to want to use it due to some of the more annoying kinks in it. For example, I think it would be really beneficial to have each persons “likes” to be on their own page or profile and if they want to share them then they can on their own terms. I had a problem where I had like a few different events, just while I was considering different options, unknowing that my friends were being notified about every single thing I did on the app (even something as simple as changing the hashtag?). So far I haven’t been able to find a settings section where they have notification options, so I’m assuming their isn’t one. That would be realllyyy helpful! Otherwise, I think the app is a great idea it could just used a little more TLC.Version: 1.9

Make sure to vet all ‘experiences’ thoroughly yourself!We took our Bach to a male revue (found and booked through the Bach app) expecting a “Vegas style dance show” as advertised on the app…. Basically expecting Magic Mike, a little embarrassment for our bride, and some fun before going out. What we got instead was a raunchy, seedy strip show (the entire show consisted literally of three dudes, who performed for three hot seats and manhandled our bride pretty roughly during hers) and a sketchy bartending crew who tried to charge one of our attendees $700 for two beers. While I understand that not every experience is the responsibility of the Bach, I tried to let them know about ours so they could be aware for future Bach parties and got crickets in response. I got a note back from my initial email to schedule a call, and then no follow up ever— even after I responded a second time to ask if someone would have time to speak to me. This is NOT a company that cares about your experience at all, so be wary of anything you book through them. It’s a convenient planning tool, but I would not recommend for anything else..Version: 3.15.1

It was great for planning, until it stopped workingSomeone in the bachelor party recommended this app and I thought it sounded like a good idea. I set everyone up with accounts, added all of the itinerary activities, got the house info in there and then basically forgot about it. We used it to message back and forth a bit but honestly the group chat on text was easier. Then about 2 weeks ago the app started crashing whenever anyone tried to access the itinerary. We had the bachelor party this past weekend and we were unable to reference the things I had planned for the group. I had to quickly pull together a plan and kept it in the iPhone notes app instead. Disappointing because it took a lot of time to input all of the activities and details in the app and then it was completely useless..Version: 1.7

Don’t book activity’s with them, we never got oursI just planned a trip in scottsdale and one of the options of party activities listed was to have “bach boys” at our pool party, this was a company we scheduled through the bach app so the bach app was the point of contact. I reached out to them 10 days before the event asking for a confirmation for our activity, i did this because i wanted enough time to schedule a separate activity if the first didn’t work out. they confirmed the activity was scheduled and they would reach out closer to the date. 2 days before i reached out again, no response, one day before i reached out again, they said they had not heard from the third party. so we flew all the way to scottsdale and didn’t have an activity for our pool day and our bride was upset to say the least..Version: 2.92

Very slowVery slow and always freezes, don’t get notifications when you’re supposed to. Messages in group chats get missed - just overall poor quality.Version: 1.9

Would give ZERO STARS if I couldMy girlfriends and I used the bach app for a Scottsdale trip and booked a bottle service night at a local bar/club. We paid over $800 to the bach app for a bottle and table service weeks before our actual trip. On the day of our reservation I encouraged my friend to call the bar ahead of time, and when she did we were told that there had never been a reservation in our name, and that they were not affiliated with the bach app at all. We then called the bach app and let them know what happened to which we were told that the money would be refunded to our account in 5-7 days, but the reservation was cancelled due to the bar raising the price. It makes no sense how our reservation wasn’t ever made weeks prior when they first received our money. It was supposed to be guaranteed, but that was a lie. Now we’re unable to get a reservation because they’re all booked up, AND we’re on vacation but out $800 until the refund is issued. I would NEVER use this app, or recommend to a friend again. The biggest night of my friend’s trip is now ruined because of their incompetence..Version: 2.7

Good app but some really annoying stuff.Its a good app and I can see it being helpful.. but It’s entirely too cluttered. It’s not really serving the purpose of helping organize because there’s just TOO MUCH TO LOOK AT. My Bach itinerary is super cluttered with them promoting activities when it should simple show what I have added. It’s confusing to guests to show other things on that page. Any ads or promo should not be on THAT page. Also it picks a random photos for accommodations instead of letting me upload an actual photo of the lodging. It has a random photo of a fruity cocktail for our hotel.. Why do that!?.Version: 2.5

Cute idea but still glitchyWe tried to use this app to plan a Nash Bash. We loved the ideas, and the concept of being able allocate expenses, build an itinerary etc. However, the app is pretty glitchy, requires a ton of updates and didn’t really notify folks through the messaging feature. Hoping more updates and improvements come along soon!.Version: 3.23.0

Scam, horrible customer serviceUsed the app to book activities / events like the drag show and the escape room. Get there and told that we didn’t have a reservation in their system after-all. Contacted the Bach app and never received a response to get our refund. With the escape room the app sent us an address to one location but apparently the app booked us at their other located over 20 minutes away and we wouldn’t be able to get in that day for another escape room and it was our last night in Nashville, TN. Over a month later still no responses and lost about $120. App seemed good for setting the schedule while there but that’s about it..Version: 2.92

Unclear and Unforgiving PoliciesDeeply disappointed with their cancellation policy. We booked a yoga session for our trip but one of our group members came down with a fever two days before. I immediately contacted the yoga company who were incredibly kind and understanding. Given the seriousness of the Delta variant and COVID we did not want to risk the health of anyone. The BACH app, however, would not give any kind of refund because we contacted the yoga company directly and did not give two weeks notice. If we weren’t in a pandemic I would understand such a policy but to lose out on five hundred dollars by making a choice that is best for everyone’s health seems so unforgiving. Will be booking services directly with the companies they work with from now on..Version: 2.9

Error message constantlyDownloaded this app and by the second time I used it an error message started continuously coming up. Error message states there’s a “temporary error please try again or contact” error message continued to come on EVERY TIME I opened the app. I deleted the app, reinstalled, restarted my phone and ultimately contacted the company directly through email. No response so I contacted through Instagram, no response until finally a week later they got back to me and said “we’ll look into it” never heard anything again. Sucks cause it honestly is a good idea and I would have loved to use the app for my upcoming bachelorette. Hopefully another company can try their hand with this concept..Version: 1.9

Inefficient SystemsWe are signed up with The BACH as a vendor and have found many shortcomings with the way their system is set up. As a vendor, you have a portal, but can not see much information, nor edit it from the vendor side. In order to see details of your event, you have to sign up for the App as a customer, start a party and then find yourself. Once you do, any changes that need to be made must be sent to them via email to make, you can’t simply edit your listing. When you get a booking, they send you information, and you send an invoice to The BACH to be paid, but they require you discount the invoice by the amount of the agreed upon commission, rather than simply taking their commission from what you are owed. We also ran into a few issues that our listing wasn’t populating correctly using the search filters. These issues seem to be resolved, for now, after pushing them to address it. We’ve gotten a couple bookings from there, nothing crazy yet. Overall, it seems to be poorly designed backend system and not worth the commissions they take off the top. I would love for them to make improvements to make the whole system better for vendors..Version: 3.16.1

Currently in transitI say this as someone actively using it. The idea is amazing the execution needs work. When I sent out the invite to the bride I hoped the one invite would work. It doesn’t. The invite is one to one. So she had to send the contacts to me instead of just sending the links. Someone even was listed as her cause they used the link I sent her. In the beginning I was unsure location and hearted one event not in the location I was interested in. Why am I seeing locations I did not list as my event who knows. But now when I go to the chat it keeps showing this event even after unhearting it. Won’t let me delete from the chat either. Then the suggestions for location and events are narrowing to say the least. I had for more notifications from the app to say if some messages or votes but nope. So I’m constantly in there. But I get notifications if they join or leave. For now I’m still using as it’s good to store my itinerary but let’s see. I’m seeing more frustration about the opinions of how the app works then I’m seeing this go well so I’m in the middle about it..Version: 3.0.0

SCAMThis app is a front for scammers. If you’re using it for polls and whatnot fine but DO NOT BOOK ANYTHING THROUGH THEM AND DO NOT CALL CUSTOMER SERVICE TO TRY AND GET A REFUND. Go directly through your bank if you need a pending charge cancelled reversed. They will take your money, not book the event, and then you’ll show up to your trip with no booking and out $1000. Then, when you give them your info for a refund for whenever the pending charge will finally go through (10 days later), they then use your bank info to write themselves small checks at first, then bigger ones, all to FAKE companies. This entire company should be investigated for more illegal operations than just scamming..Version: 3.20.0


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