- 86.6LEGITIMACY SCORE
- 87.1SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Kami Home App Complaints & User Negative Comments 2024
Kami Home app received 80 complaints, negative comments and reviews by users. Have you ever had a bad experience using Kami Home? Can you share your negative thoughts about kami home?
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Kami Home for Negative User Reviews
✓ Kami app/YI homeAbsolutely disgusting signs out itself then has to be deleted numerous time, still doesn’t open yet notifications come through.Version: 4.1.5
✓ Kami or Yi Home app?!Both Kami and Yi Home apps are the same. Both are Turing to claim the firmware needs updated for all my cameras. The current firmware is for 2020 and 2019. The update they’re trying to make me install is from 2018! Both apps only allow me to see alerts, scroll thru ale arts and doesn’t not allow me move the camera- there’s no controls anymore!?!?! The Yi IOT app works perfect and shows the firmware is up to date on all my devices. Because of this issue, I’m sending back 6 cameras I’ve recently purchased..Version: 1.6.1
✓ If you value your security - think againHave used and invested in Yi/Kami cameras for about four years. A very good product and until recently reliable. Sadly the business model has now changed from selling cameras to selling subscriptions to their cloud based services which is fine but they have opted to remove features that we have had since day one and move them behind a paywall. Add to this that the apps are now so full of ads and banners it is barely usable! There also a number of red flags, click support in here and it goes to yitechnologies but alas a 404 error, look at their website and most pages dont work and products are no longer available. If you are interested then as of July 28 they are still running their Festive Sale, I do wonder if they even know that they have a website! As of writing we have now had three days of no access to our cameras as it looks like there is an issue with their backend but of course it isn’t being addressed. How a company which states it places your security as its number one priority can take services offline (they also don’t work if you are a paying subscriber) and believe that anyone will continue to take them seriously is beyond me. Looks like we now have some expensive paper weights for our desk! Stick to the brands you know!.Version: 4.1.5
✓ Microphone doesn’t workOnly works on my phone, poor microphone support on ipad.Version: 4.1.8
✓ ThanksWorks good , I’m just having a hard time seeing more then 6 secs of recordings. I have the subscription and I can see it’s recorded though it won’t let me view more than 6 seconds. Very frustrating.Version: 4.1.8
✓ Kami baby monitor app fatal flawThe app does not have a “background audio on” functionality, which other baby monitor apps/devices do have. The Nanit app lets you lock your iphone and/or use other apps while leaving the camera’s audio playing in the background. Thus to monitor your baby you have to stay on the app and stop your phone from locking/turning off. Also some error messages show up in Chinese instead of English..Version: 1.3.9
✓ Keeps freezingI can’t comment because the app on my iPad keeps freezing. So frustrating!.Version: 1.6.2
✓ Some good, some very good and some not so much.I’ve been using Yi cameras for a few years. I had two of the minis and have just recently expanded to a dome cam, some more minis and a couple wireless indoor cameras. I’ve had great luck with the minis in fact I have just signed up for cloud service which I never had before. However, the indoor wireless camera refuses to pair properly. I’ve gone over and over with customer service trying to get it rectified. At this point I am asking to return the one indoor wireless camera that isn’t working in exchange for a new one that hopefully will. They have been very willing to work with me, but I disappoint it’s just a waste of time. Should I receive a new camera that works I will come back and edit this review..Version: 3.3.2
✓ Broken and buggy and spammyEdit: this app continues to abuse push notifications to send spam through the same channel as critical security alerts as of 11/23 This app abuses push notifications to send marketing spam you can’t opt out of, which is a violation of App Store policies. I frequently get notifications of motion, but when I go to load the video, it says that there is no video for that time. Sometimes it takes more than 5 minutes for the slow Kami Cloud to process videos, which defeats the purpose of a security camera. What am I even paying for?.Version: 4.2.4
✓ JunkOnce upon a time the YI line of cameras and app were decent…. Reliable …..easy to use. Now they are the complete opposite….. app is junk..::: accessibility is garbage….. the whole YI/Kami product line and app need to be re-thought from the ground up. If the problems continue any longer I’ll be posting a video on YouTube on my Christmas holidays of me lining up my YI cameras as I set them on fire and shoot them with my gun !!! I promise !!.Version: 4.0.0
✓ New update Sep 2021The new update is very slow, when click on the camera, it only opens 40 seconds later very long. Comparing to before, where it only takes 5-6 sec. Please fix. Also when you go back of more than 2 days, the timeline still jumps around...unstable.Version: 3.0.1
✓ UnreliableI’ve written to customer support twice on this issue with no actual help from them. I have the battery powered outdoor Kami camera. It was easy to setup and shows a great image. However we have had no success in capturing motion at our house. Our son who walks out of the front door where the camera is posted and down to the mailbox. He is only on camera opening the front door upon his return. We have had multiple people walk on to our property only to be captured after standing at the front door for a period or time. This camera doesn’t have a “zone” and I’m not sure what makes it pick up some images. We have played with the settings and even have it set for the highest alerts. Today it missed my son walking to the front door until the door was opened beneath the camera. Yet, it showed the large fedex truck driving away earlier this afternoon. I don’t understand. We have a full charge on the batteries, an SD card installed and have adjusted the settings multiple times. I have had this camera less than 1 month. We only got this camera because we loved our indoor Yi camera. This Kami wireless camera is junk!! I’m sending this back for a refund immediately..Version: 1.3.10
✓ The app doesn’t work correctlyThe app doesn’t work correctly. Since last year that they started to do update on the app it hasn’t been the same. Cameras stop working on their own and then fix themselves sometimes on their own or it just doesn’t work. Sad I might have to find another brand I have 19-21 cameras and have gotten so many family and friends to buy the and they worked great for year and now they don’t work like they used to..Version: 3.5.1
✓ No Time & Date StampIn addition to it being buggy off and on (especially off WiFi, the settings have to be just right)... There’s no time stamp. And if you are recording off WiFi and pull the micro SD, the time is completely off on all the windows and frames. It will say 11PM and be middle of the daylight. If they could figure out a way to put a time AND date stamp option on the screen, for both on and off WiFi, I think this would bump it to 4 or 5 star for me. When you record something, especially if it is legally involved, you NEED time and date stamps. Will upgrade my review if this happens..Version: 1.4.1
✓ Dishonest company. Don’t trust with your businessI will never do business with this company again. This is their response after sending in all of the requested documentation for a dead camera 3 months after purchase. “Thank you for contacting Kami customer support. We are very sorry that we cannot issue a refund/replacement... We're very sorry but we're unable to help.” Horrible horrible dishonest support. My product even says it comes with a 1 year warranty. 0 care or effort to fix the defective camera. Stay away..Version: 1.3.10
✓ Absolutely horrible support.Cameras and app are great when they work which is 60% of the time. If they stop working, best of luck getting any kind of support. Phone support is nonsense as no matter the day or time you call the message states “ no one is here to answer” click’. As far as email, my average response time is 10 days after sending the same email 8 times. Hard pass on this company..Version: 4.0.2
✓ Now no free playback or notifications!Had a message from Kami stating they will no longer be giving any free capture or playback unless you a willing to pay for it , now I don’t get any notifications if someone triggers the camera either. will be binning the camera’s and getting new one’s with free storage and notifications well done Kami for shooting yourselves in the foot!.Version: 3.6.2
✓ Avoid , don’t waste your moneySystem is awful , sensors detect everything bar what you need to catch , then have a 4 min lapse in recording or triggering , any wind or rain will trigger no matter what setting , playback just does not work and none of it but notifications work with an i phone , biggest waste of £200 possible , customer service is as bad as the app or system.Version: 4.0.3
✓ Problems with screen going black,Thank you..Version: 4.1.1
✓ This app doesn’t work anymoreI have bought 3 Kami cameras which worked fine with the subscription. Now when I have moved them on SD cards, the app not even open anymore. Can you please take your cameras back and refund my money?.Version: 4.1.0
✓ Dreadful new appApp now no use needs to revert back this new app has broken all confidence in the company needs to look back and see how many people are very upset Why change something that was working great then take so long to fix it shireking.Version: 3.0.2
✓ WorksIt works however there is a pretty significant delay between the activity and the alert you receive. My doorbell will ring before I get a notification that someone has come up my driveway.Version: 4.0.7
✓ There’s annoying ads now when you open app.It very good back then when just started buying their cameras. It was nice that they have different types of indoor camera and an outdoor camera and have them connected in one app. Then ads started to show in the app and in the newest app update, you have to wait for the ad to finish or “x” button to close app is in obscured. Quite annoying. I tried their cloud service for a year and it does not record or upload everything. It would say no video uploaded to icloud so I stopped subscription and just use microSD card storage. Now ads are annoying. I’m looking to switch to a different camera system, but it works for our need for now..Version: 4.1.4
✓ App is quite good but…I’ve had to reinstall the app because of communication issues, After using the app for several months it freezes in a loading screen and never comes up, the only solution is to reinstall the app. Same issue happens with the Kami app. Besides that everything is ok..Version: 4.0.9
✓ This app is still crapI was using the Yi Home app and was having problems with it. Contacted support and was told to use Kami Home, same credentials, yadi yadi yada. It is also the same problems. I can’t even login because it gives me an “Invalid Data Format” error. C’mon Kami, do better and fix it!!!.Version: 4.2.4
✓ PoorKeeps freezing at log on… have to reinstall every time to use..Version: 4.1.4
✓ Bait and switch, ads ads adsI’ve purchased 6 of these cameras over the past 6 years. Great price. Good tech. I needed something that wasn’t cloud — these have SD card on the local device. App was good. I’ve recommended to many friends. NOW they’ve introduced ad videos on app startup to push you into a cloud subscription. I have these for my children in case of emergencies. I bought them because I could access my local memory. But now I have to watch ads before I can see if my children are ok. Remove the ads on startup now! This is ridiculous. These cameras are going in the trash and I will never buy from this company again!.Version: 4.1.4
✓ Would rate zero stars if it were an option!We have had nothing but problems with this monitor and app. We purchased a two pack and slowly, but surely neither of our cameras work anymore. The connection where the plug goes into the actual camera has gotten loose on both the monitors, and it no longer stays connected for longer than a few hours. So we have no idea when our child is awake or needs us. We absolutely wasted money on this! it’s constantly dropping the connection, the cable insertion point is not tight enough to stay put, the whole thing is terrible. Please don’t buy this!.Version: 4.0.4
✓ Always something wrong with the appBugs that still exist despite bug report - When phone time is set to 12 hour time, you are unable to view SD card video after 12:00pm. It will show you the corresponding time from the previous 12 hours instead. For example you try and watch video from 5pm it shows you video from 5am. New bug- When clicking the motion detected alerts, it doesn’t show you video where the actual movement was detected but instead shows video from a random amount of time before or after the motion. I’m definitely looking into other camera systems now, I’m fed up with the constant problems..Version: 3.5.1
✓ Can’t activate my subscription planI just purchased a Kami outdoor security camera. This camera is replacing my old wired yi camera. The camera said it comes with 30 day free cloud service I activated the free service plan but it says select camera to connect the plan to and it won’t let me select the camera it stays gray. I then tried to purchase the paid service plan upfront for $9.99 and the same thing happened it wouldn’t let me select a Camera to use. Now I have a free plan and a paid plan running concurrently for 30 days. I contacted customer support and still waiting for a response. Otherwise, the camera is easy to hook up and the picture quality is very good..Version: 1.3.4
✓ Adverts introduceWas good to start with but slowly introducing more items to annoy you. The latest is adverts which is very annoying when you are looking to access the camera straight away. I think it may be time to ditch these camera’s and look at other options..Version: 4.1.8
✓ UselessCamera worked fine then randomly kicked out of account and got “Offline Notification Your login has expired, re-login required” Tried resetting password, google login but still doesn’t work.Version: 4.0.7
✓ Does a Decent Job, Room for ImprovementI move a lot for work and have had several different doorbell cameras. The camera provides quality recording, but the motion sensor leaves a bit to be desired. It will pick up a car driving by on the street, but doesn’t start recording when a person is walking up my walkway until they ring the doorbell. I wake up most mornings to numerous motion detection notices that, so far, seem to be cars driving by in the dark, or I have ghosts that hang out on the front porch. I’ve tried adjusting the Detection Areas and Detection Range to no avail. If it hadn’t been free with my subscription to a monitoring plan I would have returned it..Version: 3.4.0
✓ Beware! Rip off subscription onlyBought this system a while back with multiple cameras you could save and view anywhere from the camera’s SD card and slowly but surely, they have made it a subscription/cloud based service so my cameras are useless. Support is dreadful and subscription is a rip off.Version: 4.0.4
✓ Avoid at all costI have purchased several cameras for my business thinking I can use the SD for playback. Recent updates have been remove these functions and they are now forcing you to pay for cloud subscriptions. If you can, return you camera for a refund. I promise you will regret it. If you’ve still got time to return it I urgently urge you to do it and get your money back.Version: 4.2.1
✓ Not working right anymoreApp is no longer showing previews or back play. I contacted support and they wanted to place blame on my router - yet, this is a “known issue”. The live stream works just fine - but my router is the issue. I deleted all cameras and reinstalled and for ten mins the app was working properly. After ten mins it reverted back to no longer allowing me to use the playback feature or to see a screenshot on the “activity” tab. Hopefully they resolve this issue sooner than later or I will be demanding a refund on all four cameras and taking my business elsewhere..Version: 4.0.0
✓ Lots of great features, one big flawWhile this app is a big improvement - the one sole issue - being able to play from the localized memory card - is not working well. With this feature unavailable to see past days, the app is defaulted to be a 6 second player and for camera configuration. While performance improvements are clear - being able to play past days from the localized memory would make this easily a 5 star app..Version: 3.0.1
✓ Locked outKeeps freezing and locking me out I am attempting to delete and reload now to see if it improves.Version: 4.1.2
✓ Subscribe to remove adsI’ve been using this company for 10 years. From Yi to Kami. I have over 8 cameras…..until they started charging monthly for things that were advertised to come with the camera (person, sound recognition). NOW! There’s ads?!!! I’m done! You’ve officially gotten greedy like the rest of the tech world. Eve Home products are where it’s at. Deleted my Kami account..Version: 4.1.6
✓ Filled with adsI purchased 7 Kami cameras for my house. Overall, I found them to be decent products for the price. The app was generally good, though occasionally unreliable. While I understand the introduction of paid cloud plans, what truly bothers me is the multiple ads pushed on the app. These ads are not related to the cloud services they sell, but random ones, which is frustrating as we bought their hardware..Version: 4.1.7
✓ Restricted unless you pay subscription!You always used to be able to see multiple cameras at once. Now they have disabled that feature unless you pay the monthly subscription. I’m no longer getting the product I bought!.Version: 4.0.4
✓ 1 star is being niceIt’s a bad camera system you can’t get technical help from nowhere you can’t get help on the app when you buy a subscription to the cloud you can’t get help I just do not recommend this product you can’t get help nowhere they won’t call you there’s no numbers to call geez I can’t believe these are even on the market the batteries run down fast and then when you charge it back up you have to re-establish to your Internet.Version: 3.0.1
✓ Black screenWas good until recently unexpectedly screen went black. And till this day nothing ben done..Version: 4.1.1
✓ Last updateAfter the last update, the app has been buggy and I am not able to pair a new camera. I always get failed to gather information or that an email was sent to my inbox to confirm but I don’t receive anything.Version: 4.1.5
✓ Adverts?Pay for the hardware and then you’re forced to sit though full screen adverts blocking you from using the app. Absolute joke.Version: 4.2.0
✓ Last update broke the appNow takes ages to open and find cameras then won’t load live view since the last update, please fix it..Version: 4.2.2
✓ Useless update in September 2021I use several Yi / KAMI cameras and use all of them with SD cards but Yi have now removed some of the features that made the cameras worth buying! The problems that I have noticed so far are:- #1 The time index displayed for recordings now only has a resolution of 10 minutes so you have to guess the time of events recorded in-between the 10 minute intervals. #2 Yi have removed the on-screen clock that was displayed during recording playback so it is now much more difficult to find & replay events that have been recorded. #3 When I rotate my iPhone, the Yi display no longer automatically switches between portrait and landscape views. #4 In Landscape view, it is no longer possible to touch the screen to hide the various screen icons so they now block some of the screen. #5 Face Recognition is no longer accessible using an SD card and now requires a cloud subscription. A few months ago, I publicly praised Yi, bought extra KAMI cameras and encouraged friends & family to buy them too but now I regret doing it and I will now start to look for another brand to replace Yi. Therefore, do not but Yi / KAMI cameras to use with an SD card because now they are a lot less useful than they were before the software update which seems to have been introduced to try to encourage users to pay for a cloud subscription. Written by a very unhappy Yi / KAMI customer. 11 September 2011.Version: 3.0.1
✓ Cannot workingAlways stay loading statue.Version: 4.1.0
✓ Stupid App won’t even open!!!Just hangs in iPhone! You guys should be sued the way you have crippled this app!!!!.Version: 4.1.0
✓ Kami appApp consistently freezes it also doesn’t recognize that you have a cloud account.Version: 4.2.4
✓ Constant problemsConstant problems support is shockingly poor. Latest problem is freezing screen on iOS no point in reporting. Used to be great when yi but since taken over by kami seems to have gone downhill.Version: 4.0.2
✓ Notifications are delayedIn comparison to the notifications from the Yi camera, I am experiencing 30 second delays before I’m notified of a motion. There is only a 5 second delay via the Yi app / camera. I have set both cameras in the same position/same network/same mobile receiving alerts and have noticed the difference in delays. Although probably not down to the app, I can’t rate this good owing to the poor delays..Version: 1.3.4
✓ Vaporware with hardware purchaseThe app itself ok, acceptable interface. I purchased four webcams and now find this app is constantly pitching the monthly service. Multicam view doesn’t work without a subscription. Editing doesn’t work without a subscription. This feels really crappy as I spent over $100 on hardware that I think should come with a fully functional app. That’s what I expected. ***Update*** Got a stupid “oh no” developer response but contacting them doesn’t fix the problem of course. Not being able to see these cams via a web browser without paying a monthly fee is not a bug, it’s a feature. There is no point in buying these web cams unless you are willing to pay a monthly fee forever to get features expected on any web cam. See it’s called a ‘webcam’ because it’s supposed to WORK OVER THE WEB. Yours could be called ‘purposefully impotent horrible system that requires an expensive subscription to make basic functions work.’.Version: 4.0.4
✓ Terrible. Unusable. Stay away...I bought 3 of these cameras and used them well for an year or so. Over the last year though app updates have made them completely unusable. Problems: 1. I cannot open cameras at all to see live view. It takes close to 4 minutes for camera to start streaming. That also needs 2-3 attempts before i make it work successfully. 2. The problem i describe above is also there when one tries to open notifications like motion detection etc. Imagine waiting 5 minutes for your camera to open when a burglary might be in progress. I was using Yi app before and that has all the same problems. Emailed customer service and all they said was that they are working on improving the app and fixing problems. This was 6 months back. What a shame really! I really liked these cameras till couple of years back but all disconnected now and switching over to other makes..Version: 3.3.1
✓ Get ready to be scammed DO NO BUY!!I purchased 4 cameras over the past year. They were inexpensive and worked well. The interface with my phone made it easy to monitor when I traveled. However Kami has pulled the scam. Now the Cameras don’t work unless I pay the annual fee of close to $150 each!!!! This was never disclosed up front. Beyond angry. Shame on me, I fell for the bait and switch. From low cost to bend over. They have collected a lot of data on me. Unless you like being scammed I strongly suggest you NOT use this product..Version: 4.0.9
✓ Keep Taking Away FeaturesUsed to love and recommend these cameras! Started with Yi outdoor cameras with audible motion alarms. These had built in AI to try and filter out only human detections. Kept adding now up to 8 both inside and outside. One update removed the ability to view more than one feed. Forcing you to pay for the cloud! I don’t need it! I have 256gb cards In all of them! Then they killed the ability for the outdoor cameras to detect people in the AI again forcing you to pay! It reverts to any motion! I tried the cloud trial and it’s useless anyway. The audible beeping alarms sound at every shadow and bug flying by! The new firmware that detects humans, animals and cars merely filters those items to only alert your phone to those items! However it beeps at every single movement of anything! Was a great feature to let someone know that they are being watched. Now the audible alarms are all turned off because the beeping all day and night drives everyone nutz! Used to be a great company and now they are gearing towards subscriptions and refuse to address issues to make the cameras better! Find another brand!!!!.Version: 4.0.9
✓ Annoying.Ongoing issue of cloud playback not playing off of WiFi. Very inconvenient..Version: 3.4.1
✓ I think it used to be good , now as May 2023 , it’s not good at all !!I have Yi home or Kamy camera as they are called now for almost 8 years . For 8 years I didn’t have problem opening the app to see my cameras , may be minors here and there because of no internet connection or whatever , but it never had me waiting for more than 30 seconds for a failing to open the app . I’m so so disappointed of the app right now . I have tried opening it the app fro differents , uninstalling and installing again , logging in and out several times , but still failed to open ..Version: 4.0.9
✓ Do not buy YI cameras!!!!!!They’ve updated the app and removed the sd card function! You are now forced into paying for a subscription! I was just going to purchase a couple more cameras, thank god I never… now going to buy another brand of camera where your not held to ransom!.Version: 3.4.1
✓ Fix itThe application freezes on my phone when I try and playback full clip however it’s still working on my iPad..Version: 1.3.4
✓ App won’t open & immediately crashesAfter the most recent update the app immediately crashes. Urgent fix required as nothing works!.Version: 3.5.9
✓ BuggyUpdate: As of the latest version of the app on Mar. 3, 2020 (with the redesigned UI), the “new alert” dot no longer persists after viewing the alert, so that’s good. Notifications for the alerts now seem to appear promptly, so that’s even better. However, now the Home/Away setting doesn’t work. Upon returning home and switching the app to Home, the camera remains on and sends alerts when I enter the room. I have to go into the settings for the camera and manually switch it off. This is not a big inconvenience compared to tapping the Home button, but users should be aware that your camera may not be monitoring the house unless you manually turn it on, since tapping Away does not activate it (at least for me). Old review: I don’t have the issues that other reviewers have mentioned, however the app constantly tells me that there are alerts to view (by placing a dot over the Alerts button) when there are no new alerts. Sometimes tapping Alerts clears the dot and sometimes it takes more tries before it finally goes away. The bigger issue is that push notifications simply don’t work. I’ve only received one notification from the app, and it was days after the actual event where the camera noticed movement. With a delay like that, the camera cannot be used as an alarm for the home owner, only as an after-the-fact record of what happened (assuming that someone doesn’t unplug the camera and take it before it uploads its footage!)..Version: 1.2.8
✓ 6s preview no longer free, subscription onlyI’ve used YI/Kami for a number of years and had an email to say the preview will only be available if you subscribe to their service. Seems like a con and I’ll have to look elsewhere at other cameras..Version: 3.6.2
✓ Poor softwareFails to load and connect. Used to be better in the past but new updates that introduce adverts and push cloud make the software slow.Version: 4.1.9
✓ OverstuffedI’ve had the camera in operation for probably 4-5 months. Battery life is excellent. Still have problem with camera not activating quickly enough after several adjustments. Sometimes cannot get identifiable shot of quickly moving subject. As for notifications, sometimes they mysteriously turn themselves off. In spite of the limitations, I was planning on purchasing another one for my garage. However, the big-box home improvement store I bought this one at has stopped selling them, which tells me something..Version: 1.3.9
✓ SUPER LAGGYIt takes minutes to load at times, always at least 20-30 seconds which is NOT ideal for urgent situations. Many times that’s all that is needed for my son to fall out of his crib since I was waiting for the camera to load/connect. I’ve had this camera and app for more than 3 months and I’m really disappointed with how much money I put in to it (over $100, for the camera and cloud plan with all the “features”). At first, I loved the design and the idea of it all until I quickly realized how slow it runs, thus causing more stress. At that, it does not keep recordings from all times so when I need to playback something and it does not register or acknowledge there was movement I will not be able to view what exactly happened. It has potential but it not what it says unfortunately..Version: 3.5.1
✓ ScamNever receive any service and don’t reply at all.Version: 4.0.4
✓ Locks up iPadLocks up iPad where I can’t even restart my iPad with the “Power/Volume buttons”. Eventually, after unsuccessfully trying to shut down my iPad for a minute or two, it will eventually go back to locked main screen where I can go in and swipe close the app. App is up-to-date … not worth dealing with the constant frustration of inability to close the App. Keeping App up-to-date does NOT help this problem..Version: 4.1.2
✓ Not greatA bit confusing and difficult to navigate..Version: 3.5.4
✓ Adverts?App has always worked fine for me but for a few days now it’s loading annoying ads before going to my cameras. Really annoying. Get rid!.Version: 4.1.9
✓ Please update the app and camera firmware!You get a notification that motion detects. You tap on the notification and brings you to the camera. Camera says no sd card available... You go back to live view. Stuck at 1% loading for 10 seconds. Stuck at 99% for additional 10 seconds. Sometimes fails completely and I have to unplug the power and plug it back in... if there was an actual intruder. I’d be dead already. Loading times need to be fixed. Note: I am on fiber optic network with nighthawk router. My old wyze cam loads faster than kami... I jumped over to kami for the 30 day cloud 24/7. I like the cameras starlight night vision. Only works if there is slight ambient light. The app needs serious improvement. It should not take longer than a library computer to boot up..Version: 1.3.14
✓ Horrible Customer ServiceStay far away from Kami and Yi home. The cameras are not that good. They hardly ever capture motion. Good luck with customer service because nobody’s ever available on live chat and nobody’s ever available when you try calling. If you decide to cancel the easiest thing to do is just go and remove your credit card and block them with your bank from charging you because you’ll never get responses from them and they won’t follow through..Version: 4.2.3
✓ Elie goldmanCamera and app not showing on my mac i login to ky account on my desktop but there is no cam showing it show onbthe phone but nit the recording on sd card.Version: 4.2.1
✓ It’s become a pain don’t botherKami home cameras used to be good but this year it’s offline more than on, I don’t want to pay for a plan as quite honestly I don’t think it’s worth it. Getting a Blink instead.Version: 4.1.7
✓ Don’t waste your moneyI bought this camera for our baby’s nursery monitor. It worked great for a long time and I even recommended it to several other families. Now, all of a sudden recently I have to watch adds before I can open the camera to see my child. Some of the adds aren’t even in English so I have no idea how to skip through. I wish I had bought something else and probably will. I shouldn’t have to suddenly pay of subscription. That’s not how this device was advertised in the first place..Version: 4.1.5
✓ Broken service, broken companyThis app and service is the definition of unreliable. Major things like recording motion will just stop working for weeks at a time. Support is never any help. I finally canceled my paid options because they never worked and had to file a dispute with PayPal to get my money back after support refused to refund me despite not providing the service I had paid for. This is a shady company that simply doesn’t have the capabilities they promise..Version: 4.0.1
✓ Hands free failing to workWhen I downloaded the Yi home it worked then after a year stopped working called customer service they asked me to upload kami app which made everything work great until a month ago that the app did some type of update and now the hands free doesn’t work. Which is one of the reason I got the cameras because I was able to talk to my mom which has dementia. I tried to call the customer service and they never answer..Version: 3.6.1
✓ Doesn’t work!First one did play sounds they sent another one. That too doesn’t play any sound. They did provide a full refund so I gave them 2 stars.Version: 3.5.6
✓ It was betterI pay for their service and after the last update, camera notifications are too slow. I’m downstairs and one of my kids will let themselves in and I won’t get a notification until they’re inside. Usually about a minute later which is too late if it’s supposed to be a security alert. I want to know before someone is in my house, not after. It was instant before. Now there’s a long lag and sometimes no alert at all..Version: 4.2.4
✓ Abrasive adsWorks well overall, camera times out on occasion. New update with ads is brutal though. Advertising with sound and video is pretty painful when you’re trying to check on a crying child in the night, also when you have to skip the same ad twice just to get into the app. Especially when you paid money for the camera to begin with..Version: 4.1.8
🙂 Kami Home Positive Reviews
Kami Home works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Kami Home.
⛔ Kami Home Problems
