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Sezzle - Buy Now, Pay Later App Complaints & User Negative Comments 2024
Sezzle - Buy Now, Pay Later app received 55 complaints, negative comments and reviews by users. Have you ever had a bad experience using Sezzle - Buy Now, Pay Later? Can you share your negative thoughts about sezzle - buy now, pay later?
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Sezzle - Buy Now, Pay Later for Negative User Reviews
✓ Totally disappointedI tried it they declined me saying my credit card is out of limit . spending was 2500 out of 33000 . useless.Version: 3.3.16
✓ Help?It will not let me view the PAD agreement when I link my bank account, keep getting booted out.Version: 3.3.22
✓ Ruined my credit-use at your own riskI used Sezzle for years and it was fine, I always paid on time but mostly I paid early. I decided I’d be a part of Sezzle up when they offered due to the fact that I could use the good report on my credit. I had a limit of $700 I paid all my purchases on time, around Christmas I made the biggest purchase I had ever made using Sezzle but paid it off like 2 payments early. I have no clue why but after I did this they just dropped my limit down to like $300!! For absolutely no reason, it still hasn’t gone back to what it was an it’s April now. But my credit dropped because of my lowered limit. There is no way to opt out of credit reporting unless you close the Sezzle account. I paid these people for years without a problem and this is how they repay me. Horrible mistake I made signing up for Sezzle up, I worked too hard to get my credit right for this to happen. Go with Afterpay or Klarna, they have never done this, they only reward me with higher limits due to my payment history. I have a limit of $3000 with Afterpay that I’ve earned over the years with the same type of payment history I gave Sezzle to get screwed over..Version: 3.3.8
✓ Cheated me out of a subscriptionCompany is goodish when i comes to just using them. Don’t for anything use there Sezzle card or subscribe to it. I purchased the subscription and went out and grabbed a product from a company using it. The company ended up contacting me a week later and said due to the product not being in stock they would not be charging my Sezzle card till they had the product so I had the company cancel my order. I went back to the company for a product that was in stock and little did I know Sezzle had locked the card and told me I could no longer use it. I talked to the customer support thru both email and phone call and was told there’s nothing they can do and was basically told to kick rocks. 10/10 would not recommend anyone using the card. The company can yank it out from under you any time and the customer support was far from being useful in the situation. I’d try and go use affirm instead. Have been using them for over 2 years now and have never ran into a problem with them like this. Will be possibly reporting the company to the better business bureau due to how dumb this whole thing was and the fact they won’t give me a refund for my subscription.Version: 3.3.13
✓ Sezzle kept saying I owed when I paidSo I recently deleted sezzle due to them not letting use the app after I paid off all my payments. Had a payment that was late but when I paid it off i could no longer buy anything even though I still had a $1000 dollar limit with $0 balance. I emailed shopper support over and over getting the same bot response. My wife had the same problem when she emailed shopper support they fixed hers and said their was a glitch. She used half of her balance then it locked her out again!!! You can not actually talk to people and get a real response so if something happens you are screwed. You take a big risk using sezzle. It’s nice for awhile until you have a problem. I ended up getting an email from my creditors saying I needed to pay on my Sezzle account when I owed nothing and had proof. Was forced to dispute the charges all because I couldn’t actually talk with a person. Now when I leave this review they will say email shopper support! What a joke. Sezzle is not worth the risk.Version: 3.0.10
✓ Not worth giving your dataUnlike every other payment app, Sezzle does not tell you your spending limit. Sorry, it does if you’re American. Not worth it..Version: 3.3.10
✓ It’s okay but..It’s okay and it does do what its supposed to do but I can’t mess with this app anymore. You guys always make the excuse you only get charged the extra $10 if the payment fails due to inefficient funds or misinformation. But there’s money in my account, my payment methods are verified. I even have the same card listed TWICE and even a third different card just in case. I have more than enough money in my account and this is the third time you guys have charged me extra for a failed payment with money clear as day in my account.. Only to get the same excuse when I asked for the $10 to be removed. Fix your system. You guys are not about to keep robbing me of Ten extra dollars every purchase. My next payment for an item was literally September 30, it’s September 29. I was getting ready to pay ahead of time so you don’t do this sneaky stuff again but you guys already have it preset as a failed payment. Fix your system or at least give people a grace period before getting charge happy..Version: 2.1.10
✓ It has its pros and consI been using sezzle for over a year and a half, I have a love and hate relationship with it. I use to recommend it to everyone but with all the changes they have made, I stopped. There are alot of cons to this service. Like paying premium for you to be able to shop at a lot of well known stores when it use to be free. They also change the rescheduling, they use to give you 3 reschedules per order and the payment also moved all the other payments but now when you reschedule it lands on the next payment. It’s only beneficial if you are rescheduling the last payment. On top of that they changed it to, if you reschedule a payment then you aren’t allowed to use the app again until you pay it off. There are other apps you can use like Zip Afterpay and Klarna that offer almost all the same stores as sezzle for free. And you can still buy things even if you reschedule something. The only benefit that I can think of is that it builds your credit if you are a sezzle up member..Version: 3.3.2
✓ Worst app everDownloaded couldn’t add my bank account and when finally got my card added it doesn’t have Walmart or any stores that my spouses has and we have the same app and address but mine won’t show Canadian stores. Contacted customer service no response. Would give zero starts if possible..Version: 3.3.21
✓ Great if you want to pay for extrasThe app itself is wonderful, the company in the other hand…I understand it’s part of doing business, create perks (to make money), change the way payments are handle (just to make more money), reschedule payments (also just to make more money if you do more than one on the same payment plan). I really do understand it but having to pay extra to use it where it used to be free. Enough is enough. There are plenty of other businesses just like Sezzle that can be used. Every since they started charging extra fees for rescheduling (instead of letting you move them all at once) and then charging extra to use a debit card instead of bank account. Its getting worse and worse and I’ve definitely started using other forms of buy now pay later more than Sezzle. Not to mention, the company does not like to send out any notifications when they do have changing which would be nice if they did..Version: 3.2.22
✓ Great payment system. App is useless…Downloaded the app hoping to get a look at the stores, nothing works on the shop screen. Can’t search, can’t click on stores, nothing… I discovered sezzle by making a purchase on another website, simplistic and easy to make the 4 payments… I just wish I had to app to browse..Version: 3.3.9
✓ CThis company has given me more trouble than they are worth. They are always messing up and I’m always having to message them. It’s really stupid like they give you a virtual card with a limit saying you can spend with a certain company and then you get in and go to check out and it says you can’t use this company was sizzle. even though it’s in their app as being able to be used and even has a thing where are you check out that says it can be used. I’ve contacted them with this issue a gazillion times and they said they can’t even help me and I even pay for a premium account so I can use more. Stores but now they’re saying oh well, you used to be able to, but you can’t now what do you mean I can’t now I pay for it don’t know they say I have to wait for a different plan but they don’t know when it will be offered to me and they can’t just give it to me. What kind of company is this? So no I do not recommend sizzle at all. I am going to delete them myself. They are too much of a hassle to deal with..Version: 3.3.22
✓ Deleted moments after downloading 🤦🏾♀️As I’ve already seen in the more recent reviews, you can’t get past selecting your “Country” at the login screen. Byeeee👋🏾.Version: 3.0.10
✓ Fraudulent merchantsI order about $300 worth on a boutique call “Wild heifers boutique” that works with sizzle about two months ago I never received any of my items I contacted the merchant just like sizzle suggested but nothing the owner never contacted me back then she send fake tracking numbers and she ended up blocking me on social media because I tried to get a refund, I went back and tried to contact sizzle to report this merchant and guess what I got ignored as well I send emails with proof of the scam, I waited on the phone for hours and nothing I wasn’t able to talk to anybody and I haven’t heard back from them but now they charging me late fees for that last payment I never made because simply I got scammed by one of they’re merchants, I had to go thru my bank in order to get my money back(the first 3 payments I made) and sizzle it’s now threatening me to pay them back and still haven’t heard anything about the scam and what they’re doing to fix it what a trashy company, if I keep receiving this type of emails I will be obligated to take legal actions i know I’m not the only one how’s going thru this same situation with the same merchant. I’ve talk to about 200 people on social media that is goin thru the same situation with sizzle and this merchant Wild Heifers Boutique..Version: 2.1.12
✓ So DISAPPOINTED IN SEZZLE. Awful SINCE UPDATES!!!I have read this among other reviews. This app is AWFUL since updates “recently”. Additionally, I reached out to customers services multiple times and was treated like complete GARBAGE. They basically gave me instructions on how to close my account. Mind you I have been a FAITHFUL customer for about two years. I have always paid & I have ALWAYS recommended them. I will never use them again and I will never recommend them again. I am disgusted with their customer service and ignorance. As stated in other bad reviews - you can’t only have 2 gift cards they say - but you can basically only use gift cards for any normal stores. Because that make sense right? My limit is over $2000 if that proves what type of “loyal” Sezzle customer I was. I’m half tempted to change my cards and say screw this debt and app and they can legitimately shove it. What an awful way to treat “loyal” customers. There is no incentive to use this service anymore and I will take my business elsewhere since I was instructed to do so by customer rep Zoe today. Thanks sezzle. I wish I could leave 0 stars..Version: 3.1.6
✓ Random credit reductionI used to really love this app but it’s severely gone downhill. I had a credit limit of $500 or $600. Never missed a payment. Haven’t used the reschedule payment option in months, and noticed about a month ago my total spending balance was reduced down to $250… weird. Then just the other day I went back on and saw that my spending balance was reduced down to $150! It also takes FOREVER for payments to post. It will prompt you to “pay down your balance,” or “pay off an installment,” to increase your spending balance / allow you to create another order from that merchant, but it doesn’t tell you that even if you do it that day you still probably can’t use your balance for another week. I have 1 more $17 payment with Sezzle and then the app will be gone for good. Customer service is also trash. You cannot talk to a real human, and I’m sure whatever bot responds to this will give me a bogus reason for my spending limits being reduced or tell me to contact their trash customer service. Done..Version: 3.3.5
✓ Poor customer services when you need helpWell I was buying wholesale , with a limit of appro 1300$ and without any advice going down to 50$ . My payment was always on time and I have credit availability for more the the purchase I wanted. Sent them an email, but no one helps except the same general answer. So I decided to pay directly from my credit card and delete my account. After few days to try to figure out why it was declined, why they said my credit card was expired when it was not… very bad customer services..Version: 3.3.19
✓ Horrible. Basically scammed me.I have had a order canceled and refunded by the merchant. However despite my constant emails and 2 months of waiting, the order has still not been canceled and refunded. In fact, I am still being charged for it. I have emailed them only to be met with the same A.I email response which doesn’t not resolve any of my issues. At this point I am extremely disappointed. If this issue is resolved, then I may consider using Sezzle again. However as of now I would not recommend using Sezzle..Version: 3.3.21
✓ Impossible to loginSince latest update country selection seems broken. It’s impossible to login..Version: 3.0.10
✓ Credit hit/cancer/ rescheduled Worth representativeI recently I’ve been out of work due to cancer related illness. With that being said, I reached out to Sezzle for help. I spoke with a representative and we came up with a solution to extend the payments out. A payment was made on the account and I said I’ve been checking payments have been adjusted accordingly. To my knowledge everything was was good. However, this morning I received a hit on my Trans Union, Experian and Equifax as a late payment.. within our correspondence in the email this was never discussed. I’ll attach conversation: the payment adjustment was for relief it did nothing to contribute. If anything I could have waited that time and did my own adjustment. There was absolutely no benefit . Athena (Sezzle Shopper Support) Jan 21, 2023, 1:41 PM CST Juan, Thank you for reaching out to Sezzle shopper support! We know that life is unexpected, and sometimes difficult circumstances arise that make it straining for individuals or families to make payments. Here at Sezzle, we want to do what we can to empower all our shoppers to make sound financial decisions. So, to allow time for you to focus your energy on what is most important, I have rescheduled all your payments by 4 weeks from their previous due dates. Please be sure to review and confirm the new due dates on your account.).Version: 3.3.7
✓ When it works— it’s great butI can’t & haven’t beeen able to sign in for weeks. Due to the programmers inability to make their product fully cohesive with iOS 15 or W/e is they at now. Talked to Apple a bunch about this. Sezzle has been spotty in replies with no answer or any kind of meaningful apology/accountability..Version: 3.1.1
✓ Constant Declined Payments/Bad Customer ServiceEvery time a payment is due, I get an “unknown error occurred” or “declined payment” I have been using sezzle for months and months, and I’m over this! I have gone back and forth with Venmo and Sezzle with every single payment and nothing has been taken care of on Sezzle’s end. It is nothing on Venmo’s end as I have plenty of funds with every payment and they’re not declining or blocking payments that are due to Sezzle. Venmo and I have spoken about every transaction and they know that none of the payments are fraudulent. They have also made it known that I don’t have pending charges that would hinder Sezzle taking their payment. I can change the payment method between two cards and sometimes it works, sometimes it doesn’t. Each and every time that I contact Sezzle, I either get the generic response or no response at all. I keep all emails and can prove the no responses. It just makes no sense to contact customer support if they can’t fix what’s wrong, like ever or just flat out don’t respond. While I love the convenience of Sezzle and the payment plans (which comes in handy) I am thoroughly disappointed in the payment system and customer service. I last contacted customer service on 8/6 to Jack from Shopper Support and he didn’t respond to the reply to the email. How can YOU fix this?!.Version: 2.1.8
✓ Bad updateSince the update I can’t change the option from US phone number to the Canadian option and now I can’t login to the app on any of my devices..Version: 3.0.3
✓ The worstSezzle is literally the worst payment service you could use. I bought some things off of a website that had the option to use Sezzle, so I decided to try it out. I seriously regret not just paying for the order directly through my bank. The shop AFL never sent my merchandise out it’s been almost two months. I disputed with my bank the first three payment from Sezzle a few weeks back and my bank gave me back my money. The last payment was never processed out of my account due to my debit card being canceled because this was considered fraud since i never got the items. I opened a dispute with Sezzle to get the last payment taken off the account because I refuse to pay for merchandise I did not receive. Sezzle has made me jump through hoops trying to get this handled. All for my dispute to be declined by Sezzle. Their customer service is the worst because you can’t talk to anyone. Everything is very generic. If you aren’t a detailed person you will get stuck paying for items you didn’t receive. All and all use a different payment service..Version: 3.3.19
✓ Unhappy customerNot user friendly and directions to use a gift card are not clear !.Version: 3.3.9
✓ I could not log inCould not log into my account and without any notice they put me into collections. I will be warning everyone that I know not to deal with sezzle!!!.Version: 3.3.19
✓ UnreliableHave been using Sezzle for a few years with no problems. This week, they suddenly dropped my limit by $300, and took away the virtual card option. I have no late payments and often pay off early. Received canned responses from support, saying it’s all automated, they can’t do anything blah blah. Even the responses to bad reviews on here are canned, and don’t address complaints. Not happy right before Xmas. Will pay off my remaining and stick to Zilch/Afterpay. Update- I think if you connected your bank account using Plaid, they are basing your limit on your bank balance. The fine print on Plaid says you allow them to share this info. So if you are sick of the yo-yoing of your limit, add your bank account manually. Also- don’t sign up for SezzleUp unless your credit is desperate for a boost. They don’t update it frequently enough. Am currently trying to prove I have a zero balance while applying for a loan, it shows over $500 owed on my credit report, which I haven’t had in months..Version: 3.3.7
✓ Terrible Customer ServiceMy postal code is incorrect on Google Maps, not allowing correct information to be entered. Customer service was entirely unhelpful, telling me that until Google fixed the address, they can do nothing. If Google has incorrect information, perhaps it isn’t a good source for security checks. Before I could finish typing a message, the customer service rep closed our chat. I’m furious..Version: 3.3.18
✓ Bad serviceOK where do I start so I’ve been loyal customer with Sezzle for five years now had a really nice decent spending limit with them. I was taking my honeymoon this year June 2023 and we scheduled and use their several travel and we got a hotel room and decided that that hotel room was just way over price for what they were offering so I went ahead and I was able to work something out with the hotel to cancel it with no penalties not only did it take them almost 3 weeks to figure out what was going on but they double charged me so they refunded me the first charge and got that squared away, and I noticed my limit had gone down and when I say it went down it went from 1100 to 750 OK no problem. They finally refunded me for my first original purchase that they were in the wrong for and they took me down to a $350 limit not ok this is not how you treat your loyal customers never late never missed a payment after I’m done with my last purchase I will never ever do business with Sezzle again I will stick with Afterpay and Klarna…..Version: 3.3.16
✓ Usage feesWas so great til they started trying to charge for use of it.Version: 3.3.22
✓ Reduced Spending $100 After Two Early Payments!I would be writing a five star review if not for this issue and if Sezzle addresses it I’ll change my review but this is ridiculous. I work in card services and know the pros and cons of these types of apps and do see a lot of fraud going on but Sezzle isn’t one I see often so I tried it. Spending limit of $250 made two separate purchases and liked the app so much I made early payments on both and planned on continuing to use it. The DAY AFTER I made my payments my spending power was gone, reducing it to zero. I went from $93 to zero and got a notice to pay my balance to increase spending power. I paid for premium, I paid 2 out of four payments for each purchase and in return my spending power was reduced by $100 they couldn’t go lower than that as I owe $160 but no doubt they will take that too once paid. Customer service copy and pasted their terms stating it can be reduced anytime and the day after making early payments an agent tells me in order to increase spending limit make payments on my balance. What the heck?! Bad business and discouraging for anyone trying to learn to keep on track. Why would you use an app that punishes you for paying early? They say that wasn’t the reason yet won’t give a reason. It’s sad because I liked the app but I’ll go elsewhere if this is how they do business. Everything else was fine. I feel I was tricked, once hooked I got shafted..Version: 3.3.17
✓ Helpless customer service appI used too love sezzle to make Target purchases. I’ve used this app for months and never had issues until now. I’ve always made my payments on time. I use the app a lot to shop and one day I had an available spending balance to use and then next minute went to $0 without even making any purchases. I’ve reached several times to customer service but it’s like they don’t know how to read because they would response with a whole complete answer that has nothing to do with my questions. Feels like I’m talking to a robot because they just repeat. Well one day a guy Alvin on customer service said they were experiencing a globe system error that had affected all shoppers and they were working on the problem to resolve it. It’s been 4 days now and I still can’t make any purchases even if I have paid off some orders. I only have 6 active orders open and they’re saying that’s too many open orders but I’ve have 30 orders in the past and that never stopped me from shopping as long as I was making my payments. This app & their customer service is getting very annoying because they don’t help at all..Version: 3.2.20
✓ Unethical - Bait & Switch OperationFor $9.99/month, Sezzle will charge you for a premium service which reports payment and balance history to credit. Currently they’re reporting inaccurate information. They’re reporting a specific dollar amount as being my credit line, and then they’re reporting my current balance. The problem is, the difference between those two sums is not equal to my available line because sezzle has restricted my ability to access use of those funds. They say I have too many outstanding orders. I have two, each of which have a single payment remains. I either have an available line, or I do not. Hopefully I get some answers from the CFPB after I open a case. The app showed I was able to spend, so I made two early payments to increase my buying power, and then my ability to access any funding was restricted. Just in time for Christmas. Thanks Sezzle. So much for getting $60 to stretch into $240 at Target - a premium brand for which I pay a monthly subscription, yet am not able to access. Thanks, Sezzle. Maybe next time you guys can use a little Vaseline before screwing me..Version: 3.3.1
✓ Poor company and serviceI used to like sezzle but I will not longer be using it after my final payment. I can’t even use my account half the time despite having plenty of credit available. When I have been able to do orders they take payments whenever they feel like it or show that I have a late payment even when it doesn’t. And don’t bother trying to get help with your issues. The customer service is almost nonexistent and when they do reply to you they go around in circles and make stuff up as they go. I have chat transcripts that are comical. Now they want to charge a monthly fee to use the service at stores you can shop at for free through other companies. That’s just sad. It’s no longer worth the hassle. In response to Sezzle’s comment on my review: I am aware of what Sezzle is. I said nothing about interest rates. I said nothing about late fees. I said my account will show a payment is late even when it is not. And you are now charging people monthly fees just to use your service at “premium companies” that are available free with other companies that are far easier to work with. Maybe instead of trolling through reviews you should work on your direct customer service and fix your system..Version: 3.2.16
✓ Terrible customer service + waste of moneyI used to be able to use sezzle on every app before they require all the good stores to upgrade to their premium service. which kept declining even though all the banning information and my personal info was correct. after not paying back an installment that was canceled and fighting with their customer service and getting my bank involved, i was declined any further service due to a single payment i wouldn’t pay off, eventually i did pay it back and have over $900 in spending power which i can’t use. the customer service team on this app had me going in circles every single one of them giving different answers making the situation incredibly frustrating. i do not recommend using this site if you miss a payment for they will deny you any service even when you pay them back the amount you owe. the most unprofessional and worst i’ve ever received as someone who has worked in customer service for years..Version: 3.3.16
✓ Not a good experienceI’ve been issued two refunds due to buying something that the stores did not have? has been months and have not received any refunds. Waste of my time and $300..Version: 3.3.13
✓ Early loan repayment decreased spending powerI’ve had Sezzle for several month and I even joined Sezzle premium. The initial loan and repayment went smoothly, however the subsequent loans thereafter did not. I recently made several purchases through Sezzle for items on a upcoming trip so that I had extra cushion money while out of town. Once I returned from my trip I decided to begin making payments on all loans early, and my spending power decreased or remained the same (did not increase towards the previous spending power limit). My spending power eventually decreased to $0.00 (zero dollars) after paying the last and final of all loans in advanced. I reached out to customer service and they offered absolutely no explanation except this same automated response: “I am sorry to hear your Sezzle limit has decreased. Unlike a credit card, your limit with Sezzle can change over time as we look at various factors, including your repayment history with Sezzle and available payment funds when determining your limit. Currently, we cannot manually increase limits. Just so you know, your spending limit may vary by merchant. You can see your spending limit at each merchant within the Sezzle app.” Which is completely useless being that it’s not applicable and completely contradicts what I just explained and the information marketed in the app..Version: 3.3.5
✓ Stopped workingUsed Sezzle for 6 months no problem, out of nowhere it tells me my credit card isn’t valid and did the same thing to my wife. We never had an issue, now it says we can’t use it. We’ve never missed a payment and the app keeps thinking we are in America. Customer support refuses to help.Version: 3.0.7
✓ Declined TransactionBelieve me or not but I always have sufficient funds in my checking account. So when I use MasterCard to pay off these installments, do not send me notifications that my 3rd payment (of only $24!) was declined then automatically charge me $10 unless I pay it off within 48 hours. How is it fair to make a statement that customer service will reply back within 2-3 business days when i would have been charged that fee nonetheless? Sneaky. I didn’t want to wait on the third day so I called on the same day and was on hold for awhile. I left a voicemail with my call back number and waited almost an hour so I fixed it on my own by using a Visa card, paid off the rest then uninstalled the app. Is their a malfunction in the system? Are you really trying to trick people? For those who never experienced this. Lucky you, but QuadPay and Klarna are much better. This is how they get your money “supposedly late fees and declined charges” that are obviously false..Version: 1.1.2
✓ JokeI opened the account and was told that I was approved for 100 dollars and would increase after first purchase. I use after pay all the time and thought I would try another one because you could add the virtual cars to Apple Pay. So I added the card to my Apple Pay about an week ago… haven’t heard anything from Sezzle. Today I went to dicks sporting good to get some shoes and used Afterpay and target was right beside. Went in to get some AirTags and went to check out and got declined. Then I received a text saying they couldn’t approve me for the sezzle credit. So long story short… I had to spend money I didn’t have because they didn’t send me a notice before trying to use sezzle. So instead of spending 15 bucks on a 60 dollar purchase, I had to pay the entire amount or be embarrassed at the register. Im what society considers middle class and could have done without this stuff or ordered it off Afterpay. Make sure you are approved before going into a store cuz you could be disappointed.Version: 3.0.9
✓ Poor, unhelpful customer serviceI bought a gift card in good faith on Sezzle (Aug 31/22 and I received a card without a pin#. I have texted with customer service twice without resolution. I payed for my purchase with PayPal because the gift card is worthless WITHOUT A PIN#\ Get it?. I DON’T HAVE A PIN# IT DID NOT COME WITH THE CARD. I was sent a generic email about contracting eBay for card amount. I can’t use it and I’m beyond angry and frustrated with this. I pushed back my payment because I’m not paying for a gift card I can’t use. How is that so difficult to understand. I payed for a useless card. That’s fraudulent!!!..Version: 3.2.15
✓ Why fix something that isn’t broken?I used to love Sezzle but recently the main reasons I loved it have changed. I used to be able to reschedule payments two weeks out (until my next pay period) and it would allow me to reschedule all future payments as well. Now it will only allow me to reschedule one payment a max of 13 days out and which for me falls within the same pay period so it makes no sense and the next payment is due the very next day. Also, we used to be able to make purchases even if we had rescheduled payments (who h as a single parent living paycheck to paycheck came super helpful in case of emergencies) and now you can’t. It will decline your purchase. I made a mistake of rescheduling a payment that wasn’t due for another 2 days and because I rescheduled it, now I can’t use sezzle even though the original due date wasn’t even due. Customer service is horrible. You can be on hold for hours on the phone waiting to speak to someone and their twitter team is even worse just giving generic answers. Honestly sezzle was great before and didn’t need any of these new changes..Version: 3.2.4
✓ No customer service supportRight now I’m sitting on hold been on hold for over an hour I’ve spent over 10k with Sezzle only time I had payment issues was on their end I NEVER missed a payment I also pay for premium and have a 3k limit right now my account is not letting me make purchases because of overdue payment but the app literally says I’m current in fact the dates haven’t even come up yet and it say overdue payment I checked my bank and seen all the recent Sezzle payments were successful no issues and I even paid one of the false overdue payments and it still says overdue before the “Developer” comes under this and says some generic response YES I DID PAY NO I DID NOT HAVE INSUFFICIENT FUNDS I’ve had Sezzle for 2 years same cards why an issue now keep in mind while I’m typing this I’m still on hold this company would be perfect if the customer service cared about it’s customers I’m gonna pay off my balance and I’m done with them imagine if you get scammed? How would you resolve it? Customer service and the developer responds up here quicker than the actual app lol if we can resolve this cool if not I’ll just pay my orders off and go to zip there more clear cut and professional.Version: 3.2.19
✓ This app is awful now.I went from being a huge loyal customer since 2020 loving the app and everything about it to now absolutely hating it. I have used this app for over 2years now, I was able to purchase without issues, reschedule payments weeks out if need be, use my debit card without any problems. Now I cant use my debit card to pay on an existing order with out being charged a fee, if I reschedule a payment it will basically put my payment I reschedule on top of the next order payment and it never use to be that way. It use to push all your payment dates out with that reschedule. Also if your card declines even if you have money in your account(due to not liking cash app cards or certain bank cards) it freezes your whole order. That meaning they wont allow a rescheduled payment for not just that order but your other orders also it makes you pay everything owed on that whole specific order or you wont be able to use the app, again it never use to be this way. The customer service through the app basically copies and pastes whats in the fact sheets. Which is super frustrating and you get no where talking to them. Sezzle is great but don’t expect actual help if something messes up on your account..Version: 3.3.1
✓ Can't sign up & Wrong countryI can't sign up, my country is Canada but it keeps on picking US even though my cellphone number is right. I had this trouble since I downloaded this app last night. Hope you fix this asap. Thank you!.Version: 3.3.7
✓ Sezzle AppHorrible compared to Klarna. The screen constantly locks and finding detailed information about your order is non-existent. I have deleted the app..Version: 3.3.18
✓ Thanks for nothingBeen a customer with yall for roughly 4-5 years. Yall used to be good till you recently did this upgrade to spend anywhere. I had a nice amount for a spending limit always paid my bill on time and yall kept raising the limit. Recently when yall did that upgrade to your company you took my limit and threw it in the trash!!! So this is the thanks I get for being a loyal customer?!?!?! Thanks for ruining my credit with yall for no reason and without any notice! I no longer have any reason to use yall. You want my money or me as a customer you can return my credit limit I used to have. The second I see any adverse reaction to my credit due to this move of yours you will be hearing from my lawyer! WHY DID YALL SELL OUT AND SCREW OVER SO MANY OF YOUR CUSTOMERS??????? You did the same thing to everyone I have referred to you too. Waiting to see one of those lawsuits open up against your company. You deserve everything that yall gonna have coming to you. Thanks for being so wonderful to your customers. Your customer service is absolutely no help either with this situation!.Version: 3.3.21
✓ Horrible AppLet me start off by saying. I started using this app before it made you pay a premium fee of 9.99 monthly. I did not have an issue with the fee because it was very helpful for me. I had a great spending limit and consistently paid all payments on time if not earlier because I understand that that is obviously how your spending limit works. Well there was an update and all of a sudden my spending limit went to zero. I reported this to help live chat and they are absolutely no help all they say is we apologize and then tell me how spending limit works. Their response I the same copied response to use for everyone. I guarantee that there is no issue taking my 9.99 monthly payment. Please makers of this app do not respond to this with that same message cause then we all know that you just have a bot answering these reviews. I am very disappointed because I was consistent and to go go from 1000 limit to 100 and you can see my history that I clearly had a spending limit over 100 with the amount of pitches that have been paid off. Dissapointing Sezzle. People stay away. Go to ZIP instead!.Version: 3.2.22
✓ Empty gift card and not reporting correctly to creditThey don’t answer the phone at customer service. I went to auto zone, set up a gift card through Sezzle, and it couldn’t be used because it has a zero balance. So now I owe Sezzle money for an empty gift card. Not cool. I then stopped paying Sezzle because they’re fraud. They reported to all credit bureaus that I haven’t paid them. I’m building my credit and paid them off on November 18th 2021. It’s now December 18th and they’ve yet to clear this from my credit. They claim they report to the bureaus monthly on their website. That is false. The last time they reported was October 2021. They were only on my transunion, and now just in the past few days, they’ve reported to Experian and equifax still saying I haven’t paid them. I’ve created disputes with all credit bureaus. Equifax states that they verified my debt with Sezzle and closed my dispute without removing it. I’ve recently made a complaint with the better business bureau. If this is not removed from my credit soon, I WILL contact a lawyer. Whatever you do, don’t trust Sezzle. They will rip you off and they have done it to many customers. I talked to many other people on social media with the same problems. Also whatever you do, DO NOT let them report to your credit. Their customer service is nearly non existent and simply a really lazy company in general. I will never ever use Sezzle again and I haven’t used them in a year now..Version: v3.1.3
✓ Sezzle will Fall to Apple Pay LaterI joined Sezzle almost 5 years ago not long after it was born. Day and Night between then and now. Service was phenomenal with the occasional growing pains. Fast forward to the present. Lowered spending limits, reduced number of orders to be placed with merchants. If a customer is loyal and responsible with Sezzle for 5 years, why lower spending limit and restrict number of orders one can place. Premium service is no different. One pays only to be confronted with the same barriers. Sezzle listen to your customers whether they have been with you for years or just joined. Your merger with Zip failed perhaps because of the many issues customers face with your service. APPLE PAY LATER is now being offer on a limited basis but what will you do when the flood gates open to all Apple Wallet Users? I for one am anxiously waiting for that day to arrive when I will be able to take advantage of Apple Pay Later and will be more than happy to only utilize APPLE for all my buy now pay later. Sezzle your not looking at the bigger picture with APPLE, APPLE PAY LATER users who develop and maintain impeccable payment history will surely later be pre approved for the APPLE CARD as a reward for loyalty..Version: 3.3.18
✓ Caution!!! Sezzle seems shady👎3. As I said, contacting customer service doesn’t help at all. I can’t converse with anyone personally. My needs were not addressed at all. I tried and now I’m done with Sezzle. I will be paying close attention to the info that I provided to Sezzle (in case any fraud turns up). I terminated the Sezzle account. There was nothing else that I could do. If you won’t even converse in any way with your customers, you don’t care at all. 2. Sezzle is scary. I just attempted to call Customer Service and wasn’t allowed to speak to a live person, but was directed to their email form service. Immediately I was emailed an auto response, with the same sorry excuses of why no one can help solve this. Unbelieveable! I deleted my financial info and hopefully can terminate my Sezzle account. I regret trusting Sezzle to handle my financial and indentifying info. I’m glad I didn’t give them my main finacial info. smh 1. Declined for a $3 purchase? Really? This is rediculous! I recently was approved for Sezzle, but haven’t been permitted to make any purchases. I’m not being given any helpful reasons to why I’m being declined other than the purchase maybe too much. I have way more than enough to cover $3! Why was I approved for a Sezzle acct, if they won’t allow me to purchase through them? The purchase process is not user friendly either. Too many security codes required just to have the purchase declined. smh...There is no point to this....Version: 2.1.0
✓ Cancelled orderTried placing an order with target was immediately cancelled by target as soon as i pressed place order. Funds were still taken from my account and still haven’t returned it’s day 3. Spoke to a rep that literally admitted that it never went through on their side (meaning they never actually covered the purchase) but they still had my money on a hold. When asked why, she said that’s just how the system is and says it shouldn’t even take the 3-5 business days to credit back to my account. Well day 3 still no refund. PLEASE USE KLARNA OR ZIP if anything like that happens your money goes back as soon as the transaction cancels or declines! If i had money to throw away or wait for i clearly wouldn’t be using this service. Kinda is counterproductive to making things affordable when you can’t even operate like the superior other services available. Only tried this app because the credit line was larger but trust me never again..Version: 3.2.13
✓ Ruined my credit somehow. Please be careful.Just a warning, I used Sezzle for years and love the app. All of a sudden this year they reported to the credit bureaus that I have had a loan financed with them for two years and that I had been one monthly payment back to pay it off. If you use Sezzle you know they advertise to not affect your credit score, that they are not a line of credit and that you have four payments to make per charge, not one monthly fee. Not only did I have this imaginary loan, it was $2000 and my monthly installments were also $2000 each, and I made 16 of them successfully. I ignored it until out of nowhere my credit dropped over 60 points one day and it was because Sezzle reported I had missed one of these imaginary loan payments. I’m still having to dispute this and explain to the credit bureaus what “pay in four” apps are and that none of the info adds up, Sezzle refused to help me with this, it has been a massive headache. Please be careful..Version: 3.2.16
✓ Plus capable de faire des paiements avec vous et je ne sais même pas pourquoiJe ne suis plus capable de faire des paiements avec vous et je ne sais pas pourquoi ?!!.Version: 3.3.15
✓ I will probably close my account…I liked using this service until I had issues with the website when I tried to reschedule my payment. I thought that it had rescheduled my payment and everything was fine but then I noticed that they had charged my account on the original due date. I tried to contact customer service ( which was a complete waste of time) and I was told that there was nothing that the could do to help. Mind you, I’ve used the service several times and NEVER missed a payment. Since the system didn’t change my due date, when they tried to pull it out of my account, the payment failed because I had been off of work due to medical reasons and didn’t have the funds to cover the payment. As a result, even though I made the payment shortly after all of this , they reduced my spending power to almost nothing!! In closing , I think I will close my account after I pay my last payment. Customer service was horrible, the website didn’t work when I tried to reschedule and I was punished for their system error. Sezzle has lost a loyal customer and I will now return to using after pay..Version: 3.3.8
🙂 Sezzle - Buy Now, Pay Later Positive Reviews
Sezzle - Buy Now, Pay Later works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Sezzle - Buy Now, Pay Later.
⛔ Sezzle - Buy Now, Pay Later Problems
