Amazon Store Card App Negative ReviewsSynchrony Financial

Amazon Store Card Negative Reviews

4.6
4.68262 star

Total 28 Negative Reviews

Amazon Store Card App Complaints & User Negative Comments 2023

Amazon Store Card app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using Amazon Store Card? Can you share your negative thoughts about amazon store card?

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Amazon Store Card for Negative User Reviews

Average app with minimal functionsThere aren’t really any issues with the app but rather things I think they could’ve put a little more effort into when designing the app. I feel like where it shows you your cash back points accumulated you should be able to see how many points you got for each purchase, or at least which purchases you are getting points for. It is extremely delayed so by the time I get points I have no way of verifying that the points I got add up to what I believe I’m owed. Besides this everything else is what you’d expect from a credit card app. It would be cool to have a way to increase your secured card limit through the app but it’s not like you can overpay your bill to add extra funds to your card or anything..Version: 4.8.4

A little Too Clean and SimpleI appreciate how simple it is to work through this app. I often find apps try to offer way more actions than you really need, which clutters up figuring out how to do what you want. That said, I would like to be able to more easily find info on transactions, rewards, etc. Also, payment posts don’t even show as pending until they’ve cleared. An admittedly small issue, but it did lead me to pay twice this cycle, thinking I imagined my previous payment. Overall, this app is really only good for paying your bill..Version: 4.2.3

Needs ImprovementI like the app for its convenience, but the fundamental core of this banking app isn't there right now. Direct payments from my checking account take days to appear on my statement activity. Purchases have the same delay. Makes it quite difficult to track spending and purchases. There is no ability to quick-add the card to your Apple Wallet so you may use it at locations and websites that accept the payment method. You can schedule payments, but you can't view what payments and amounts are currently scheduled. This tricked me into thinking I needed to make a payment, when really I just forgot that I had already scheduled one to occur. This is unacceptable - if a payment is scheduled to occur prior to the due date, then I should 100% be able to see that in the app. Lets not mention how I wrote my first review (which was triggered from within the app) and it did not appear after I had tapped send. Likely because the rating was too low for them. I had to resubmit this through the app store directly..Version: 4.7.12

A bit confusingI wanted to be absolutely sure I never miss a payment. I have all my accounts set to automatically pay, and sometimes I’ll pay in advance. I’m not entirely sure how this app works, and I feel like I have to manually pay to avoid a charge every time. Then there’s the negative balance from returns - it would make more sense for that to be credited to my bank instead. Either way, I think the whole due date is a bit confusing. I’d rather see a consistent date than one given from a purchase date..Version: 4.2.3

Payment noticeI wish when you make a payment that it shows quicker in the bank because you have it showing nothing to the bank at all for days and days now,& it shouldn’t take that long, when you make a payment Direct from your checking account it should show that you made the payment that day from the bank even if it’s pending it should still show it, I don’t send payments unless they’re good,I understand that you have to check but it doesn’t take that many days to show it electronically it’s still is not showing my payment that I made from my bank yet,my bank doesn’t show anything yet,and if you’re not careful you could go over your limit that you have in the bankI it truly needs to be changed it’s just too many days that I am waiting just to show that I made a payment from my bank to you thank you John..Version: 4.2.4

NotificationsMy only issue but this app is that if does not remind me when the bill is coming up. I’m often really busy with work so I lose track of the due date and sometimes I do when I do make a payment it will not update the balance which makes me think that the transaction didn’t go through and I ended up paying again only to find out later if that it did went through and it didn’t notify me that the payment was received. This app has been so frustrating and hard to work with that it has affected my credit score so as soon as I’m done paying it off I’m going to cancel the card..Version: 4.8.3

I do not like the layout of the new appIt is incredibly inconvenient looking to check the status of orders having to go down through my own account and support the previous layout was much more convenient and much more like the standard layout for applications for retail sites It is incredibly inconvenient looking to check the status of orders having to go down through my own account and support the previous layout was much more convenient and much more like the standard layout for applications for retail sites.Version: 4.8.4

The whole operation is bogusI don't think I've ever had a worse banking experience. I tried several times to make a payment, but for one reason or another it wouldn't go through. I don't know if the problem arose from Synchrony, my bank, or me myself, but the real frustration began and continued when I tried to get support. There seems to be no way in the app to contact support except by phone, and we all know what that means. Sometimes the person on the other end was very difficult to understand (combination of British pronunciation on top of an Asian accent), or they were of no help. Most frustrating was that there was no way for them to communicate whether or not a payment had gone through before a notice was sent of late fees charged. Also there seems to be no way to close the account after I sent a check by mail and requested it to be closed. So I will forever be receiving notices of my $0.31 credit which is apparently not available. I just hope no one is able to hack into my account and create more problems..Version: 4.0.3

Make it make senseWhen I make my $50 payments, the balance reflects that in two days. This time I made a payment of $225, trying to ge my balance down so I can use my card to purchase what I need for this week. It has now been 6 days and it still shows as the card having reached its limit. When I called in, they tell me that it takes 10+ days to clear so they can make sure the money is in my bank account. The money has been taken out of my account for about a week now. The agent kept saying ‘we do this to ensure that the money is available’. If the money was already taken from my bank and on this app it says it processed and went through, why is it that I’m unable to use my card at all??! Customer service was no help, so don’t even waste your time..Version: 4.7.12

Improved, but still VERY limitedAccount is fully viewable, but it is very difficult to do some changes on the site. Why in this day and age, you still cannot make manual override payments on the app, or have a login function which allows to change the payment type or view what form of payment will be used or on what day the payment is made, is the dark ages of internet. They haven’t realized that many people don’t use laptops and pay all their bills ONLY on apps in the present world. These functions still not available on the app should be fully functional, because it’s a little inconvenient to have to switch to the website to get many the functions done. They need a new developer crew at this point. C+.Version: 4.8.4

Getting better-needs workThe new update is a much better UI. It still needs some updated “at a glance” features. Things like total credit balance. Not just “available”. Current interest rate would be nice. Lifetime savings would probably help them encourage spending. Activity should ALWAYS show last activity rather than “no recent activity”. I’m looking to see what happened last. Not if something happened this week. All in all though, this update made it simpler to use and visibly less cluttered. Other additions should include a notification option for when the card is used, or when a payment clears. As well as a button under settings for increasing balance..Version: 4.0.0

Doesn’t keep up to date, difficult to redeem rewards.After submitting a payment, the next day it will show payment still due and you have to hunt around a bit to see your last payment. If you try to submit a payment again for the amount due, it will let you. It doesn’t have a pop up saying that you’ve already submitted a payment in process for the amount due. Also, it should automatically apply rewards to subscribe and save, but it won’t. Preferably, it would give to option to refund the rewards to your bank account, but it definitely won’t do that. So two things to improve: don’t allow payments if the already scheduled ones give a zero balance, and automatically use rewards to pay for subscribe and save before charging card. Thanks..Version: 4.0.3

Scheduled PaymentsUnhappy that I can’t check to see if I previously scheduled a payment earlier in the month. I’m a senior and somewhat forgetful. I like to schedule my payments at the time my statement comes in but by the time my due date comes around I’m not quite sure if I did it or not. I have sufficient funds to pay all of my bills but not quite so well off as to be able to afford to pay them twice in one month which I have done previously which then leads to an uncomfortable situation during the month. Please assist all of us seniors by making it easy to check on whether we might have already set up a payment. Thank you, Marilyn Panyon.Version: 4.8.4

No notificationsThe app is ok, but I do not receive any notifications. I have them all toggled on, double checked in settings, but I do not receive a push notification or an email when a payment is due, past due, or anything. I have to remember to open the app and check. I went to ask a question about this, and the only support option is to call a number with questions about the credit card. Having had experience with talking with credit card customer support, I have 0% faith they would effectively troubleshoot this issue. If the developer of the app reads this, if you can help me address this issue I’ll gladly change my rating to 5 stars..Version: 4.2.3

Where’s my payment(s)App works like a charm but .. So many complaints about updating the balance due. Twice now I’ve made a duplicate payment because I’m a busy mom/girl boss and I just want to pay my due. The payment you make is non existing for days! My payment from yesterday does not show again. I have to make a mental note that I’ve paid it. It takes days to update the balance. Days! The payment doesn’t even show as pending. I don’t want to track this on paper. Right now, I’m tracking this in my Notes. That’s just sad. You can do better. At least have it there as pending...Version: 4.8.4

No where to view statements?!?Most of the apps for bank/credit cards has the menu/option to view monthly statement but this one doesn’t have it. I was expecting more features in new version but still missing this most important one. Also, the only way to contact support is over the phone... should have option to at least email and then if possible chat, etc... The reason I rated as 3 Stars is for giving developers some credits since they have tried to improve but again still need at least the standard for most of bank/credit card features....Version: 4.2.3

It’s okI think it is easier to manage then the previous website- however, on both my apps for my discover card, and my bank card- I get to see the flow of adding up my total on the side- so I can see when I make a payment it deducts from the running total or if I purchase something it adds it- I like it because it is like balancing a check book and I get to see the flow of my money. As I do most of my shopping online I manage my accounts this way- with the synchrony app- you guys just post the total of my one purchase and do not give me a running total. This makes me feel like I way overpay- or because of the lag I end up paying until I credit my account as I double pay. It’s just really difficult and confusing and I would very much so prefers a running total like all my other banking websites have. Thanks Elizabeth.Version: 4.0.0

Horrible Info, Barely UsefulThis app barely does the basic things it’s supposed to do properly. And generally not very well. When a purchase is made, your balance is updated immediately, but it takes time to show what the purchase was for. Sometimes so long the purchase has disappeared from recent transactions before you can clearly see what it was for. And if you make a payment, your balance is not updated immediately. A payment can even leave your recent transaction list and still show an outdated balance weeks later,leading you to believe a payment is still needed to pay off balance. And when you make another payment, eventually your balance goes negative when your two (weeks apart) payments are finally applied to your account balance and the balance finally updated properly. And this issue has been reported multiple times to their built-in feedback system for many months…without the issue being fixed. App needs a lot of work..Version: 4.7.12

App improvement neededThe functionality and use of the app is a 5 star however all the activities are shown either completed or pending except if you make a payment. Example if you made a payment today, tomorrow you wouldn’t see the payment anywhere because it doesn’t reflect in your available balance of course because it’s processing then it doesn’t show as an activity because it’s processing. There needs to be a clear picture of payments made and when they were made even if they are processing..Version: 4.2.3

Won't log in.Update: After an update or two the app is much better. Only shows the basics (more so than other financial apps that show much more information and allow interaction) but it gets the job done for payments. The only thing I have to complain about now is that even after my payment is made, processed, and posted, I still get payment reminders up until my actual due date. That’s kind of annoying, and I find myself wondering if their system will eventually report a late, or non payment one of these times…. Tried it, and it keeps telling me my log in info is wrong. I can log in just fine through the the website, but the app keeps telling me my info is wrong. A great app if you don't want to log in, not so much if you want to use it to manage your account..Version: 4.8.3

Missing transaction historyWould be better if it had transaction history on the first tab or easily accessible..Version: 4.2.3

Don’t understand the purpose of this appThe app does not do much of anything...it only allows you to see the last ten or so transactions, and cannot be changed. There’s no way to auto pay ongoing or recurring charges. For some stupid reason, Synchrony forces you to use this app instead of allowing ebills on online bill pay accounts. Fine, but at least offer an online alternative (it should be a feature of this app)... What is the point of “viewing” your digital card? There’s no information that you wouldn’t get from just looking at the actual card. And like most iPhone-only apps, this app is pure crap on an iPad. There’s a lot more information that could be made available with such an app....Version: 4.2.3

Serves One PurposeI only downloaded this app because using their website or automated phone system to pay the bill has proved an extremely futile process. I shouldn’t have to download an app for this one thing, but Synchrony Bank seems to be excited about the ~brand new, hip~ world of apps and is neglecting the tried and true avenues for bill payment. I was using this card to automate all of my subscribe and save into one payment but I don’t want to if it means I have to keep this waste of space app to pay the bill each month after saying fifty Hail Marys to bring down my blood pressure thinking about how asinine the entire process is..Version: 4.2.3

Convenient, but slow to update and often inaccurateI wasn’t aware it takes two billing cycles for your points to be available, and payments made will show for a brief time in the activity list, then disappear until 3-5 business days later, leaving you with an incorrect balance. I know there are returns, etc. that can slow the process, but it’s becoming increasingly difficult to want to use this on a regular basis because of the wildly changing numbers. One day I suddenly had an available balance of $26 where the day before, it was over $500. Took a week to correct itself. Frustrating..Version: 4.8.4

Account info..?Can’t seem to find any actual account info! I have been using this app for years now and I can never seem to find my account info like credit line other than looking at old statements. I say that because I made a lot of purchases and it’s saying I have a negative line of credit but my balance is only about 50% of my actual credit line! I made the payment about 4-5 days ago and still hasn’t changed or updated my current info so I am wondering if my line of credit has decreased?? I don’t know 🤷🏻‍♂️.Version: 4.8.4

Ok but overly simplified appMakes spending super easy- but the ability to track transactions, verify purchase details, view history and see statements, almost non existent. 🤷‍♂️ Using this card and app for differed, no interest payments is pretty impossible and self defeating, because if you mix those transactions with regular transactions, there’s no easy way to be sure you are paying off those deferred amounts separately. Feels purposeful to ensure you end up paying interest, so I’ve ceased to use this card and those offers at a result, which was the whole purpose for using this card. This big plus is that the rewards add up pretty quick, so as long you keep paying off the balance consistently, you can definitely benefit from that. Just avoid the 0% trap on this card. There are plenty of other cards out there that make the 0% transactions more transparent for paying them off..Version: 4.2.3

Basic functions work but could use some workIf you need to view your balance, make a payment or check your pending charges, this works fine. Don’t rely on it for payments already made though; they don’t show up anywhere on the app until they’ve processed. No pending payment or anything so be careful as it’s easy to make a double payment if you don’t keep track elsewhere. Especially if you make a payment on a Friday. It doesn’t actually process and show up on the app until Monday/Tuesday..Version: 4.8.4

The app has lower limits than the cardIt functions well as required, but very limited in overall features and usefulness. For instance - I received a message regarding my account. I cannot view this message in the app itself which is a pestering flaw considering the potential of the app. It acts great as a companion app to logging in on a desktop computer for more serious issues with account as needed. However, I know there are uses who do not own a desktop, any many more still who prefer using apps on their personal smartphone as opposed to logging in on a shared desktop in their residence..Version: 4.2.3


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