Openfit - Fitness & Nutrition Negative Reviews

Openfit - Fitness & Nutrition App Complaints & User Negative Comments 2024

Openfit - Fitness & Nutrition app received 16 complaints, negative comments and reviews by users. Have you ever had a bad experience using Openfit - Fitness & Nutrition? Can you share your negative thoughts about openfit - fitness & nutrition?

Openfit - Fitness & Nutrition for Negative User Reviews

✓ Not in Apple subscriptionsI never got around to trying any of the videos I have no idea if I’ll actually like the app or not. However I downloaded the trial and then a couple days later I double check my subscriptions in my settings on my iPhone and it’s not on there so good I still have the trial don’t have to worry about the subscription auto renewing. Notice a charge for $120 on my credit card yesterday... go into my subscriptions on my phone and openfit is not there... what the heck?? I dig through on the app and find my subscription is active and cancel it. I contact them and they refund me. So all is good. I just want to warn people. I thought all apps that had subscriptions had to go through the Apple ID now.. perhaps I’m wrong. But I did get used to that system as it’s been that way with all my apps for a while. This just seems a bit shady and sneaky. They may have a good product, I don’t know.. but I do NOT like companies that conduct business this way. It feels like stealing.. like the real world version of the monopoly rule where if you pass go and you don’t say something about it you don’t get to collect your $200..Bratty014Version: 3.50.0

✓ Not overly happyI am always in the market for a good workout app! I love working out and have tried so many! I always chose the subscription options that include the 14-day or so free trial, because they can be expensive and I am picky about my workout programs. So, I downloaded the app, made an account and choose the option for the year subscription, because it came with a 14-day trial. I started using the app and didn’t love it, so I had plans of canceling my subscription well before the 14-day trial ended! Well within hours of choosing that subscription, I was charged the 100 or so dollars for the whole year subscription. I reached out to customer service about the issue, wanting my money back, because I technically was supposed to have a 14-day trial! They claimed that the 14-day trial was only if I signed up online! They even set me their official prices page! What? The app clearly showed that a 14-day trial would be included! I feel like it is deceiving and not totally honest! I have dealt with so many apps and definitely know how the trial basis works! So, if you plan on taking advantage of the 14-day trial, DO NOT DO SO ON THE APP!!!!!!!!!!! They are unclear about it, so I hope this helps make it clear for you!.Kyanderson3Version: 3.12.8

✓ No longer able to sign inThe workouts on the app are great for the price. However, I got logged out of the app and can no longer access my subscription. When I try to restore my subscription I receive a message that my subscription is already in use. I’m trying to login with my Apple ID on my iPhone where the app was installed. Subscription was purchased through Apple. I tried purchasing another subscription and got a message stating this account already has a subscription. So now I’m paying for something I cannot access..... In response to developer, I did click Restore Purchase. It doesn’t work. I said that in original message..CkerbscscVersion: 3.21.1

✓ The worst app ever! IThe worst app ever! I can’t believe I ever spent money and time on you guys! My entire 30 mins workout took 60mins because your app kept crashing.UditisVersion: 3.14.1

✓ Need Better Descriptions & A Way to SaveClasses are good and there are a lot to choose from. The biggest issue is that all of the class descriptions are vague or sound exactly the same as the next class in that type of workout. I have 2 major injuries that limit certain moves - I sprained the same ankle twice and I had a winged scapula. Obviously in PT, but I need access to quick workouts that I can do from home when I’m in a time crunch. I’ll start a workout and then can’t do any of the moves because of my injuries. I have to start another class, and then it happens again. I end up wasting all the time I had to complete a workout just looking for a full workout. It would be really helpful is the description included the movements and if there was a way to save these classes to a favorites section..MclivengVersion: 3.36.1

✓ Openfit is awesome… except …I have really enjoyed Openfit the last year I r had it. Andrea Rogers’ Xtend Barre and XB Pilates are miracle workouts for dancers (and non dancers) for building and maintaining healthy, strong, mobile back, hips and core. My only real issue (but it’s a big one for me) is that the app does not have a place (or a tab really) where I can see all the Live Streamed Classes that I’m signed up for 😕. This is incredibly disappointing since scrolling through EVERY workout (which is a lot which is why they’re awesome) making sure I didn’t forget to put one in my planner is sooooo time consuming. The app should really have a place that keeps track of that for the user who pays for their subscription. I understand how it might not be included in a free trial but if you want me to keep doing the Live classes, let me see the ones I’m already signed up for so I can plan them in advance and not miss them because they are lost among all of the other classes and times on the app. It’s too many and the same class is often offered multiple different times a day. Disappointing not to have that..FAWhitehead MasterVersion: 3.21.1

✓ Confusing, and no one is available to helpAfter researching some online at home workout programs I was excited to try openfit. As a working mom I needed something I could do wherever whenever and had a variety of options so this seemed like a great fit. Plus the “quarterly” fee was reasonable. I submitted my card information, and downloaded the app excited to get in. I also downloaded the app in my smart TV. After about 45 mins of trying to get the apps to work, each time I signed in it would want me to enroll or sign up for a subscription (i already had) I tried finding a customer service number but there wasn’t one - email only. I submitted a request twice just to have someone tell me to delete the app then download again. After 3 days of trying to get going I was frustrate and done. I quickly logged back in to cancel my subscription (because forget it no one will even help you) and it was still telling me to sign up (again, i already had) so i emailed again customer service and they told me there was no subscription. Great. Oh no . A month later $39 charge. Here we go. Emailed again because you can’t call anyone just to be told i don’t have a subscription. I was just charged again a second time . $39. NO ONE WILL HELP ME.BkooreVersion: 1.8

✓ Fantastic app, one big frustrationOpen Fit is a fantastic app with many different workouts for all situations and is pretty affordable if you don’t want to spend that much on meal plan, workout routines, and personal coaches. It offers all those things in one. My frustration is it doesn’t function with Apple TV as advertised. Whenever I try to workout by streaming it from my iPad/iPhone to my Apple TV it shows a static screen with play and pause controls. It doesn’t show the actual workout routine like it does when just using my iPad or iPhone. If this can be addressed in an update then my review will be updated to 5 stars. Either way I still highly recommend this app and hear programs..PrideWarVersion: 1.4.4

✓ App not user friendly/repetitive recipesThe app is not user friendly and the recipes are very repetitive and not very creative at all..Delo89Version: 3.46

✓ MehI signed up to do Xtend Barre and the prerecorded videos only played occasionally within the first two days of my 14-day free trial. Every time after that, I tried to play the Xtend Barre videos the screen was just black and I could only hear the audio. The video would not play at all and it just had the play, fast forward and rewind buttons on a black screen. When I was able to watch the videos the first couple of days, it was still a struggle. I had to close the app then open then close then open in order to start the video. Sometimes they played. I guess you get what you pay for. Cancelled my free trial and subscription. I did like the meal plans. There was enough variety for me. I did like the videos when they actually played..TC is Totally CoolVersion: 3.18.1

✓ It’s OkI was very excited to find an option to replace my gym during the pandemic, at a cost that’s much more reasonable than other options, e.g. Mirror and Peloton. However, the “live” classes are nothing like having a live class instructor. The classes are rote and perfunctory, with video of someone demonstrating each singular exercise, while the live instructor peers in at you to tell you whether or not you’re doing a great job. Kickboxing was not a fun and dynamic class. It felt like it was geared more towards exhibitionists who enjoy the machines at the gym. For this reason, I think I may actually enjoy the taped classes more than the live classes. The second potential drawback is that despite having an app on Roku, you cannot view your live classes there. I was initially upset; but, now that I will be using mainly taped classes, it doesn’t really matter. At minimum, this app will get me through the pandemic. But, I foresee a return to the gym, in my future. The gym is fun because it is social, (at least it is with classes), and this app is not able to compete with that element. At best, this app will complement my gym attendance, post-pandemic..MzsmartVersion: 3.38.1

✓ NO WAY!!I got Openfit because my daughter is interested in fitness but too young for the gym (11). Logged in, pretty simple, made the payment. My bank gave me a fraud warning and I let them know it was me. They said the charge may have declined and to try it again. When I went in the app it said the payment failed and that I had to update my payment method. Each time I attempted the app crashed so I deleted and re-added it. I never got to update my payment info and then I read a similarly terrible review! Fearing the worst I checked my account. Openfit had charged me the yearlong annual fee not once, not twice, FOUR TIMES!!!!! That’s right, 400 dollars!!!!! This app is trash. Fix the payment issues ASAP!!!!!!!.Deb9067Version: 3.2.0

✓ Beware of “free trial”. 0 StarsI started a free trial of this the other day, and after I few days of not using it, I decided to go ahead and cancel the subscription early because I really don’t want to spend the money on it right now. I tried everything to cancel it or “turn auto renew” off. But basically it won’t let you. It takes you through 3 different pages of basically “wait are you sure you want to cancel” and you have to keep hitting the “turn auto renew off” button and then on the fourth page it says “are you sure” again and then says your free trial will end immediately if you do, and the only button available is “keep my subscription”. That’s on the app, I also tried on the website but it redirects you to the app to manage your subscription. Is this a scam or what? It’s trying to charge me $120 on June 2nd..MoockaVersion: 4.1.0

✓ Tech issue or just a take?Offer a 7 day free trial but charged me immediately when I tried to use it, uninterested when I emailed to request a refund. That being said the content seems to be fairly decent..IllusionmeshVersion: 1.5.0

✓ ScamI signed up for this and went through the process of setting up an account in the app, chose a subscription, and received an email from Apple that the purchase went through. I saw it in my Apple ID as a subscription. When I tried to log on to the app it said user name not recognized. I contacted them and corresponded several times each time receiving worthless answers, I won’t give all the details but don’t bother, seems like they were trying to make me wait out the free period and then once I was actually charged maybe I would have actually gotten to use the product. Either treat people like their intellect is higher than that of a baboon or hire people whose intellect is higher than that of a baboon. I hate script readers!!!.Kklane912Version: 1.9

✓ Good workouts/bad appThe workouts on the app, especially the Pilates and Barr workouts are enjoyable, effective, and well done. However, the app has so many frustrating technical issues that I’m debating on whether I should keep going with my subscription. 1. When I stream the video to my Apple TV, upon finishing my workouts, it does not count the video as complete, which is frustrating when doing a program, I’m not always sure what day I’m on, as it says I am still on day 2 even though I’m on day 7. 2. The app crashes constantly when streaming, which turns my 30 min workout into a 45 min process. When the app crashes it totally removes me from the app, and then I literally have to stop to re open the app and re load the video and then fast forward to where I was. This happens at least 3-4 times per video. If you’re considering this app, possibly wait until they figure out the issues with streaming video to Apple TV if that’s how you’ll use it..FancycassybabeVersion: 3.10.2

Openfit - Fitness & Nutrition works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Openfit - Fitness & Nutrition.