Binance: Buy Bitcoin & Crypto App Negative ReviewsBinance LTD

Binance: Buy Bitcoin & Crypto Negative Reviews

4.7
4.70317 star

Total 156 Negative Reviews

Binance: Buy Bitcoin & Crypto App Complaints & User Negative Comments 2024

Binance: Buy Bitcoin & Crypto app received 156 complaints, negative comments and reviews by users. Have you ever had a bad experience using Binance: Buy Bitcoin & Crypto? Can you share your negative thoughts about binance: buy bitcoin & crypto?

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Binance: Buy Bitcoin & Crypto for Negative User Reviews

Can’t withdraw NZDYou can buy crypto with NZD but can’t cash out in NZD. Why is it so hard to get my money back into my bank account?.Version: 2.28.1

I don’t what to doI don’t know what to do because I’m stuck in registration of payment process for longer than expected.I am disappointed for most plat forms are not accessed by Canadian banks.I wish someone can help me..Version: 2.33.1

Dont use this appThis app is ridiculous. It needs so much verification. They make it easy to deposit money but if you want to withdraw you u have to do a verification which takes days. They also hide the withdraw button on the app so you have to add it to the toolbar. Other apps are much better and require less verification. Also the stupid ui animation where it counts up when displaying your money. Also the face verification doesn't work if you have a beard ?.Version: 2.45.3

Scam AlertThis platform is total scam. It not only manipulates the market to liquidate, but also take money out of account without any reason. The money simply disappears in the middle of trades. Despite having close eye on my balance i figured out money less than expected amount. Upon questioning they simply answer that you need to read terms and conditions blah blah.. Those with huge amounts in their account cant even know that they are being robbed in the middle of trades. I clearly have noticed my money lesser than what it was supposed to be (with checking all trades)..Version: 2.32.2

Binance people are terribleBinance is just terrible and not respectable for leaving ontario. All of their supporters are just being done dirty and being left hanging to dry..Version: 2.31.2

Fix freezing and glitchesBefore the last major update, the binance app never had a problem. The exchange window is extremely glitchy now, always freezes, will display BTC/USDT order book when I am trying to see another coin, will not refresh pages smoothly if it even refreshes at all, crashes often... it just isn’t as reliable anymore. The isolated margin actions such as borrow, repay, and transfer are glitchy as well. Non-executed orders don’t show up like they used to now, requires ~5 refresh attempts now. I used to rely on the app when the website slowed down, but now I can’t trust it. Please fix back to the way it was..Version: 2.15.0

Be aware of your privacy!I DON’T RECOMMEND THIS APP THEY STEAL YOUR PERSONAL INFORMATION!!! You don’t have a way to delete your information after verification, they want pictures of you holding a sign, they can do with your information whatever they want, even sharing it: they get your name, address, phone, email, birthdate, picture, credit/debit card info, and you can’t delete it (just with a legal process, so go and pay an attorney!). By the way, I was 3 hours trying to upload proof of my residence and according to them I wasn’t able to uploaded because I have a very bad connection to upload 43kb. Update after response: I keep my review, I didn’t get my information deleted..Version: 2.66.0

AVOID USING BINANCEThis would of been my 2nd brokerage after being active in crypto for a little over a year. It’s been 3 months since I’ve created the account and they cannot verify me. Come to find out they’ve removed the option to deactivate your account only leaving the disable(pause) option. When you reach out to customer service it’s a continuous loop redirecting you to “how to disable” instructions. The worst part about all this is that they claim the right to retain all of your private information for 6 years after deactivation. They’re robot email states that in their reply but yet they don’t help you deactivate. Avoid this platform at all cost..Version: 2.43.0

Absolutely slow responseI got my account verified but couldn’t deposit fiat so i had to do my kyc reset. I tried doing it and when i contacted the support team via chat they take hours to respond and are always telling me to wait few hours . After few hours there is a new agent and i have to explain everything again then they say they will transfer me to senior agent and i had to explain it to senior agent and the senior agent tells me that my kyc reset is put through urgent notice and to wait few days. They don’t even tell me what is wrong with the reset. After few days when the kyc is rejected again and i try to contact them i have to start again taking the same whole thing again. I have already told my problem to 15 different agents till date and my kyc is still not verified. This might be the best exchange but in terms of customer service it TERRIBLE..Version: 2.29.1

DO NOT TRUST BINANCEIf I could give them 0 I would. They lost one of my BNB, just lost it. They admitted they lost it and asked me to give them five days to work out the issue and get back to me. That was nearly two weeks ago. Worse I waited FIVE hours in a cue to get help and then they kept me nearly two hours while they tried to work out how they lost it! That’s seven hours of my precious time wasted because their system had an issue and they still didn’t give me my BnB back! What if it would have been a bitcoin!!! The worst customer service EVER! Don’t just take my word for it go online and read the stories of how many people have had the same thing happen also to be told they would find the issue and get back never to hear a thing from them again. Crypto trading is risky enough without an exchange that just loses your coins and take absolutely no responsibility for it at all, it is criminal!!! Do not go near this app or this company, the cheap fees are not worth the heartache and frustration..Version: 2.26.1

Add chart on my walletWhat’s missing from this app is the ability to see a coins history either in my wallet, or other coins which I don’t hold. It shows current prices for now, but I want to see a chart of fluctuations AND to see how much I bought in at the coin and how much h money I’ve made since purchase.Version: 2.30.3

Not for small amounts of moneyWhen you go to cash out or swap crypto to other app the amount they take as a transaction fee makes anything less than 300 dollars not worth investing on this app. /:.Version: 2.25.2

Very glitchy , hard to withdrawI deposited £250 on binance and everything was fine, when I tried to withdraw from my account My phone app and the website both started crashing. I was stuck verifying my account over and over for 2 hours straight. However they did finally send my money and I received it within an hour. This lead me to believe that binance was just having a network error so I went back on then tried to deposit more and I was met with the fact I am now temporarily suspended. I appealed and was approved to I deposited another £50 on binance. Now I’m met with another temporary suspension that I cannot appeal as it says I already have one out. I would say Avoid this app. For me it’s not much, I can only imagine how frustrating that would be if it did that with more money in the account.Version: 2.25.2

Got locked out of my accountGot logged out of my account for no reason no big deal, reset my password then on to verification. Entered both phone and email verification codes with 40 seconds left and the app says code has expired. Can’t get into my account now thanks for locking me out and taking my money binance 👍🏻.Version: 2.31.2

Lack of assistance .Actually created my binance wallet with an email from a service provider and drastically losing my funds on my wallet just because the company has absolutely scrapped my email and I can’t get access for withdrawals in receiving codes on that particular email I have tried multiple times clicking on security verification not available and submitted some reviews no assistance from binance. I tried as well to actually change my email but can’t because I can’t verify my previous email, my account is verified and that should be enough reason why it shouldn’t be so stressful in changing my email. I need your help binance so I don’t loose my funds in my wallet please..Version: 2.29.1

Scam alertThis app is a fraudulent platform that needs more people to be made aware of their fraudulent act. They would intentionally suspend your withdrawal function when they know you've money in your account and when you try to appeal, they would ask you to provide different documents, they can ask you to bring proof of purchase from over 2-3yrs back (like they did in my case) and when they see that you are able to provide it, they would go deeper my asking you to provide more and more documents. No matter the verification video and proof of Identification you're asked to do/bring, it never ends, they would keep asking and asking till they frustrate your life and make sure you're no longer interested in taking your money out of their app. They are scammers, run from their app.Version: 2.50.0

Watch out !Their support just told me, i have screenshots. That they don’t “have binance price and they are” waay “higher than the real price”! Then you need to pay all the fees and taxes depending on their price And you can’t withdraw money to your bank account..Version: 2.31.0

A BIG NO!! Funds will freeze or lostI have been using this app for 1 year, everything seems to be good from spot / margin trading to future trading. Charts and reporting gives good insights. I never though that my funds could stuck in there which happen when I started p2p trading recently. They have applied some kind of bots are what, after 60 trades with 100% completion rate and positive feedback, they lock my account. I tried to contact customer service but it was another horrible experience and they were unable to provide me exact reason of permanent account lock while my funds and investments in binance are freeze now. Thank God I didn’t invested big in binance. So, just beware and careful..Version: 2.45.3

It’s okApp works ok but I do have some complaints. Your balance does not update right away when you execute a trade so it’s confusing if it did or not. Especially in the heat of the moment when time matters. In general reporting on Binance is really really confusing. I lack a dashboard of my trades, P&L, performance stats. The trade history is hard to find and gives no running balance..Version: 2.45.1

Blocking buyingWhen there is high traffic, they wont let you buy or sell. Scam.Version: 2.29.2

Unable to withdraw XMRDespite doing the same sequence of events (deposit cash, by Btc, convert to XMR, withdraw XMR), Binance rejects 25% of withdrawal requests. They then often take days to resolve the problem even before this latest disaster with the change from support tickets to chat. Now the chat process takes at least 2 days for each step in the conversation and so far has only resulted in them asking for irrelevant pieces of information. I fear I am 'chatting' with new poorly trained support personnel who are just choosing randomly from a list of questions in the hope they can slow down the handing off of the problem to the team that actually do something about it. Absolute disaster!!!.Version: 2.26.2

ShamblesSo I can deposit as much money on to the app as I want, no problems or roadblocks there. But as soon as it comes to withdrawal I’m asked to verify, which takes up to 10 days, and that’s IF ( a very big if) they don’t decline your withdrawal for whatever reason they choose. Wish I never bothered. Edit: so I’ve now tried to verify 3 times since this review, every one of them failed because “selfie has significant differences to previous uploaded one”. Doesn’t tell you how to solve the issue or anything, just asks you to verify again, just so they can decline it. Honestly shouldn’t be this hard to withdraw money that is rightfully mine..Version: 2.35.1

AUDVery disappointed that is not possible to trade in AUD anymore. They offer pay with debit and credit card, but the conversion costs hundreds of dollars. Check the prices before use, it is extremely costly. No good anymore. Also check with all other exchanges, hidden fees will kill your trade unless is in a bull market. Overhaul Binance app interface is the best. Not hard to learn and offer incredible flexibility in the trades..Version: 2.65.2

Will steal your moneyIt asks you to deposit money, without telling you that you have a minimum amount when purchasing. So then you have to deposit more and it takes a fee each time from you. After the deposit it has not let me use my balance to buy anything, it keeps telling me to buy them from my card directly. However, when I try to do so it the payment will not go through. Then it also cost me again to withdraw my money from the account, so I just ended up losing money. The support was not helpful and kept leading me around in circles of frequently asked questions without solving any issues. Nice interface and tracking but not good at controlling your money and no support to help you..Version: 2.29.1

Stealing money from PalestiniansIn light of the stifling siege that Gaza is suffering from, the cutting off of electricity, water, food, and fuel, and the interruption of the Internet and communications, the Binance platform stole the money of the people of Gaza, as it froze more than 12,000 accounts of simple people who had put their money on this platform in the hope that they would help themselves, and with At the beginning of the Israeli aggression on Gaza, Binance published lies that these accounts were for “Hamas” in order to share with the Israelis their well-known lies to facilitate the theft of Palestinian money. Under the pretext of enforcing the law, Binance is asking those who want their money from the platform to contact the “Israeli police” that kill innocent civilian women and children in Gaza, this police that was established after stealing the land of Palestine and stealing their rights. We ask every free person to boycott this platform, and we also ask every free person competent in the law to file an official complaint on behalf of the oppressed residents of Gaza who are subjected to genocide..Version: 2.73.4

HUGE WITHDRAW FEE!!I’m new to Bitcoin and purchased $20USD worth on the Binance app. After doing further research I realised there are far better apps and wallets that suit me better. I decided to transfer my newly bought Bitcoin over to a new app that I felt safer using, and found out while trying to transfer my BTC that the withdraw fee is more expensive than the amount of btc that I have ?!?!? Now it’s as if my btc is being held hostage and I cannot get it off Binance? This seems ridiculous. Maybe I’m just a beginner but I never saw anything saying there would be such a ginormous fee? How am I able to get my btc off this app?.Version: 2.25.2

Address verification BSSo I’ve got seven days to verify my address but none of the links work. This is typical for Binance - they are incompetent, but the user is the one who suffers..Version: 2.56.2

Be carefulTells me I need to withdraw my funds in the next 7 days but also that I need to verify which takes 10 days I’m placed in a position in which Binance won’t let me get my assets back.Version: 2.39.3

PatheticThe worst app in the history of apps. This pathetic app does nothing but constantly glitch. When you try and upload your passport or driving licence it will act as if it’s uploading your document, glitch and then take you back to the document selection screen. Then, before you get the chance to press anything it will glitch again and take you back to the payment method options. Then, it will glitch yet again and take you to the account option page. This is a continuing process of back and forth. This is the first crypto app I have used, or rather attempted to use, and it was the first crypto app I’ve deleted. It’s a monumental waste of your time and energy..Version: 2.33.4

Additional VerificationSo for some reason after I started buying crypto I am required to verify my identity again. Then I am asked to go through an extremely irritating process of more identity verification which I already did when I made the account. This had made it so that I am unable to buy or sell. If my account is already verified and I bought crypto and verified again, why am I being forced to verify my identity again and provide even more information that I can not provide which brings the end result of me no longer being able to buy or sell anymore?.Version: 2.61.1

Way overpriced to send btc out of binanceJust sent a .001 btc roughly 50$ and they charged me .0005 btc fee!! That’s a 25$ fee on a 50$ transaction! I’ve had many wallets before but never seen anything even close to this. Won’t be returning or sending any friends to binance, anyone with a brain knows binance is for rookies who don’t know 🤷🏻‍♂️.Version: 2.25.1

Binance liteThe latest update is horrible. Why change what was working fine? Not user friendly. Please change back..Version: 2.41.3

Used to be good, now strangled by restrictionsUsed to love this app but I have since moved to another platform because I can’t get access to my account. Most UK credit cards don’t work and will fail, all my debit cards I once used are now no longer supported, so I can’t buy crypto with cash. If you manage to overcome that, the anti money laundering checks require so much granularity it’s almost impossible to get through, and really time consuming. I used their automatic passport reader on my passport, instantly came back rejected. Selfie of me was rejected even though it’s clearly me. Next they want proof of address via a utility bill with name on it. But like most normal people in the 21st century I get my utilities through email so don’t have a letter to the house within the last three months. So I’m stuck out of my account. Cheers binance.Version: 2.45.0

Doesn’t work for CanadiansJust keep getting “for non-eea country cards cards please make sure you have enabled international transactions” and it looks like other people are getting the same problem and automated responses to their tickets that are later marked solved.Version: 2.25.0

StinkThis crypto platform does support New Zealand but they support Australia when both countries are close together.Version: 2.25.2

Hard to useApp is straight garbage, would give 0 stars if I could, so hard to transfer funds from one wallet to another, doesn’t even have a first world country currency (Canadian) literally one of the worse cryptocurrency exchanges.Version: 2.24.0

Deposit missing and no supportSent 12,000 EUR to my account 6 business days ago. Support wait is 57 in the queue ahead of me and hopeless when you get to the front..Version: 2.22.1

Very good, but the drawing features is brokenSometimes I want simple drawings on my chart so that I can have a quick sense of what’s happening by just looking at my phone. Unfortunately, sometimes I try to select already drawn lines but they never get selected so I cannot edit or erase them which becomes frustrating over time. I really hope this gets fixed as binance is my number one platform I use for trading and it’s a shame that a simple feature causes a lot of frustration from the platform.Version: 2.42.2

Horrible customer supportI’ve been trying to buy crypto for a while now I created my account and sent personal verification and I’ve been waiting literally weeks for this to be verified. I had a few crypto stocks I wanted to add huge investments to but could not even buy them due to my account not being verified, I tried to contact customer support and they have an automatic set up you can’t contact them through email, and filing a ticket doesn’t even matter because they won’t get back to you. To top it off they do not have a phone number to talk to an actually person, if you use the app and have this same issue, I’d advise not to call any of the number google or the random websites say is Binance’s phone number they’re obvious scams. I deactivated my account and deleted the app and told my friends about my experience if I get a response back describing my situation to help me understand what happen along with a phone number or actually non-automatic email I’ll change the review..Version: 2.29.0

Doesn’t allow custom notificationsCan’t have own notifications sound for alert.Version: 2.33.3

What a scamIn 2018 I opened a Binance account, and to this day they will not let me withdraw money from it. Every time I complete some task to verify who I am, they come up with another one. Tell me the IP you first logged in from in 2018 and the date. Send us an ID pic. Oh not that one a different kind. Oh not that one it’s dirty. Now we are to the point they are asking me for multiple IDs, and recording a VIDEO of myself showing the date and IDs and myself logged into the page and they STILL are responding back saying things like “oh you didn’t say this right” and “you need to also video your withdrawal history” (which doesn’t exist because they won’t let me withdraw”. This site is not safe to use for people on the US, they are justifying keeping my withdrawal functions turned off because I’m in the US, but they were happy to let me deposit money. PLEASE save yourself the frustration and don’t put money into this site it’s possible you will never retrieve it..Version: 2.7.0

Everything is a headacheI don’t normally write reviews but this app is trash. Every time I try and verify my information they won’t accept it for whatever reason not known 2 me. First they wanted a picture Id so I uploaded my drivers license, then they wanted a bill with my name and address on it and I uploaded my Comcast internet bill that has all of that information on it but they never want 2 accept it and I haven’t a clue why. I have sent messages 2 customer service with no reply or if they do it is vague and doesn’t address my issue. I finally gave up and like other people have previously stated if you live in the United States save yourself from future headaches and go elsewhere.Version: 2.19.1

Restricted areaImpossible d utilise l appli alors que je suis au Québec. Dommage j ai 2 amis qui l utilisent au même endroit sans problème..Version: 2.45.0

Unable to use my account as unable to change my nameWhen I opened my account I used my spouse name as it is my what I use on a daily basis. Nevertheless my passeport and bank card also display my maiden name. When I submitted my passeport, the name allocated to my account was my maiden name and therefore I could Only use a bank card or bank account displaying only my maiden name which I don’t have. Yes they determine the name on the card and bank account you cannot change that! I contacted the support twice and explained the situation, they twice refused to sort it out. I then contacted the chat and despite sending again a copy of my passeport and explaining the situation, they asked me to send a video of me holding my passeport and reading some stupid stuff. I ended up deleting my account. Pure waste of time. If they cannot sort out such a basic issue, I’m not going to rely on them to deal with my bitcoins. Ciao ciao.Version: 2.38.2

New ZealandI was about to buy my first crypto but I saw that the New Zealand fiat has been suspended? Is that forever or temporary? I need help with this as I want to make my first purchase. Thanks.Version: 2.34.1

No support system be carfulNeeded to change my account details because I lost my password. I went through all the necessary verification steps and the app kept trouble shooting and nothing was working. I shouldn’t simple received an email or text and got my account back. The live chat or contact number for support. Mind you this is an app I have heavily invested in and just like that your left dependant on the binance support team which is non existent. Think twice before putting money in.Version: 2.41.3

Horrible with false informationTerrible customer service and even worse the app isn’t user friendly what so ever.Version: 2.25.1

What just happened to this app???Ok edited review, finally found how to switch back to full version. New version defaults to LITE version, have to manually switch it but it is not clear and the first couple of times I tried using the Binance logo at the top, nothing happened. Wonder how many people will get caught by that. Anyway looks like I will still use it and will know what to do next time. Be nice if the app could remember your personal preferences when it updates itself. Just saying.Version: 2.39.3

Scam update !!!!Some people misuse the influence of scam report on Binance, because after making payment to you through Binance and you make the payment back with another app, or cash to them or any other means of payment back to them, and they will lure you to as some question as to hold for evidence later in the future to complain about the transaction Is scam, meanwhile I didn’t have any proof because it’s been many months back, the proof that I paid back the money, but binace will ask you to make a refund or else your account will not be released, that’s not fair, there should be a guideline for the scam report deadline or something must be fixed there, I have to pay double money back to a particular sender because I have no proof that I already paid him and moreso fixed up please..Version: 2.67.1

One of the most useless crypto app everCryptocurrencies might be Binance’s game, they might actually be fairly good at it (have yet to get hacked to the point of shutting down; owner have not run off with investors crypto assets). But the entire registration and verification process is broken as F___! And from the family and friends that told me their personal experiences about Binance, I can keep trying (to infinity) or give up. Binance is that bad, at least with ID verification and proof of address, etc. the advice is to keep trying, uploading the same PDF document and with any luck, 6 months later, it will magically get approved. I supposed it could be a Robinhood app, and Binance will disrupt trading, force liquidate positions, just because they are undercapitalized and think they can do it without legal and civil ramifications. Oh, the Binance mobile app and their website can’t agree on my login credentials either. At first I thought I downloaded the wrong app and my login is actually being sent to the database of a phishing con artist. Luckily it is just horrible UI, flawed end user usability issue, that even a novice Software QA tester can identify and document for a high priority bug fix report. 1 star, because 0.5 star or lower is not an option..Version: 2.29.3

Withdrawal woesOverall the app is ok,I’ve been able to buy and sell crypto very easily. The problems start however when you try and withdraw your funds . Initially I was able to withdraw money albeit small amounts, but for the past 3 weeks I’ve not been able to withdraw anything and I’ve had no support from anyone at Binance despite asking for advice. All you get is a lame message saying the withdrawal has failed without stating why!!! It’s been very frustrating as I am following the steps for withdrawal of funds correctly. Is it because I’m UK based? Who knows, well I assume Binance do but they aren’t saying anything. Thanks for nothing ..Version: 2.37.2

“0” communicationI was excited to use this app, the extensive security is great and glad it makes sure to eliminate the possibly of scam or theft. That being said, I have attempted to contact them multiple times by submitting a ticket because they banned my account. I created the account, just didn’t use it immediately as I was doing my own research before making a crypto purchase. Go to sign in, get a notification to contact support, account it banned. Nobody has responded to my emails, pretty sure they do not offer support. Really disappointed in the lack of communication so I can continue to use their app..Version: 2.28.1

Terrible serviceSo I can’t speak on the app much since I cannot make an account. I am unable to receive the verification code for my account as the email does not show up. A quick google search confirms this has been a problem for people for years. Binance claims they have fixed this. Their support ticket staff seems to ignore the information I am giving them and not acknowledge the issue is on their side. If I had a time sensitive issue regarding actual financing and not something as simple as setting up an account I’d be worried about how long it takes them to respond..Version: 2.25.1

Dont waste your time and energy on this APP.Literally the worst app Ive tried, theres no such a thing as instant transfer no matter if its the first or 10th transfer with the same bank, you will miss opportunities time and time again until the money lands in your account. They’ve made it in a way so they have absolutely no customer support at all. Very very minimal customer support, almost non existent. Theres so many other apps out there. Dont waste your time and energy on this..Version: 2.40.1

Advanced Verification Entirely To SlowI was excited about using this app but after waiting four weeks for advanced verification I ended up using a different app that was much faster with verification of my identity. I did everything I was asked to do regarding the verification process. I provided the correct documentation in a timely manner and it still took four weeks with my verification only pending. I then downloaded Coinbase and I was set to buy crypto the same day!!!!! I never had this issue with my brokerage account, IRA or Coinbase. I understand that crypto is growing in popularity but I don’t see it as a justification for four weeks. Hopefully they will straighten out whatever is delaying the process..Version: 2.28.1

AVOID AT ALL COST. NO SUPPORT FROM TEAM. ABSOLUTE JOKE TO TRADE WITHAVOID AT ALL COST. MONEY GRABBING SCAMMERS. I downloaded binance after reading some reviews online and thought I will give it a try. After passing all the verification it asked for, I decided to deposit my monies in to trade. They offer a FASTER PAYMENT option which enables traders to transfer monies to their designated account in Uk and supposedly start trading straight. After being confirmed through their hellishly long verification process and getting confirmation from their relevant team that the monies have hit their account and it’s in process. This all happened on 08 feb 2021. I could see on the portal that the money I sent is in process and to date it’s processing. In the process I tried buying crypto through 3 different bank cards and accounts which binance wouldn’t allow. Since that day I’ve been trying to reach their support team and there is no way one can get connected to a human there. Opened about 100 tickets and no reply to even one. I spoke about this atrocity and rubbish experience on Reddit and one of their team members blocked me from messaging them. On doing further research , a lot of people are talking of the same thing and a very similar experience. Please avoid at all cost..Version: 2.25.2

Horrible UIBoth app and pc UIs are horrible and you cannot navigate it easily. You can’t see anything on mobile properly and viewing past transactions never show up. All these sub categories for market orders and buy and sell but nothing ever shows up. Cannot drag on the price graph of coins to see the price at certain times. Cannot see profit/loss. Worst of all, staking is removed I. Australia when other Australian exchanges like CoinSpot still include it. I don’t understand why Binance is an exception. Minimum amounts to send crypto and convert money is annoying. Fees might be low but I don’t aside from that I don’t understand why this is one of the top exchanges..Version: 2.65.0

Shady business practicesHad no issue depositing GBP and withdrew a small amount to ensure it would be without issue. So far so good. Bought some coins with half my Fiat. Saw some media about Binance potentially being in trouble so went to withdraw the half of the Fiat I had on my account and surprise surprise - the option to withdraw (via faster payments or debit card) have been suspended. Raised a support ticket and their customer service is the worst I have ever encountered! Said they had suspended the ability to withdraw Fiat as I had not passed the screening! I have a fully verified account for months and passed all KYC without issue so this was a nonsense excuse. Have tweeted binance to see if there is anyone with any sense but I will be closing my account one way or another and advise you to stay away from this company. The forums are full of similar experiences..Version: 2.34.3

Security issuesMy cripto currency got stolen from the app meaning the app is not secure at all to provide trust to their customers. Binance didn’t refund me the funds I lost as they said the funds already exited the platform therefore they couldn’t do anything about it. Very frustrating and a Terrible customer experience. No one joins a big investment company/ app like this to get their savings and money stolen without any compensation to the customer. The minimum requirement they should provide is a well secure app that assures no cripto is stolen and if that happens to compensate the client considering proves have been provided.Version: 2.43.4

Non existent customer serviceSo the reviews from people saying it stole money or they lost money are bitter that they lost money. This is semi organised gambling. Unregulated volatile non-physical currency - gosh what could go wrong? I’m losing money- making money, and that has little to do with the app. As an app it’s ok - not intuitive as missing some key features. However - Binance team, please just remove the customer service option completely. Why promise something you clearly can’t be bothered to deliver. 6 hour wait for a reply? Not great but hey it’s not a real set up so you live with it. I’m now on 4 while days amd 7 ignored messages. It’s now insulting, seriously insulting..Version: 2.30.1

BuggedWhen trying to convert a currency to another, I get a spam bugged popup begging me to activate marketing emails and it won’t let me transfer, barring me from withdrawing. Bad experience so far.Version: 2.61.3

Verification doesn’t workWhat a stupid app, verification doesn’t work from mobile app and they have stopped option to verify from desktop, no straightforward way to contact the support.Version: 2.36.0

The application is not responding once you select the spot trading and different coins to buy/sellI updated this app recently and since last 3 days i am unable to do any buy/sell on spot trading.. also raised several tickets for the same .. No one responded me so far with the solution.. last 2 updates are not working in IOS .. before the updates, application was working fine .. I tried uninstall/install several times on multiple devices.. so I am sure this is the bug from your end .. hope you will respond on my request.. thanks !!.Version: 2.20.1

Fix widget plzApp itself is great but widget does not load..Version: 2.11.2

Moving money is almost impossibleI used Binance to transfer some Bitcoin in the hope of converting to cash and withdrawing. Moving Bitcoin in was strait forward. Converting to cash was difficult as it is not obvious how to do this. Withdrawing the cash is a nightmare. Verification process requires facial recognition that fails every time and on all devices (laptop and phone) so limited to £110 withdraw per day with a 1.5% fee. So far I have managed to do this once. I will be patient and continue to slowly withdraw my cash - but this is a poor system and makes money on you buying and selling - and taking out profit seems to be against it’s interests. I suggest Avoid..Version: 2.23.1

Stay away.This is the worst crypto app I have ever used. They only let you withdraw to a crypto wallet, but they’ll happily take your money. Their fees are way too high and to top it all off, even the process of withdrawing to another wallet is painful and bad. Worst crypto app/site I have ever used..Version: 2.25.0

Super GlitchyThis app is terrible, there have been multiple times per day when I pick the perfect time to exit a trade and then Binance messes it up. 3 times today , many, many times on other days. To be honest, it’s probably about 70-80% of the time. I actually get excited when it doesn’t glitch. it always does the same thing when I try to trade “insufficient funds”. I have funds in there and I will try to sell 5-6 times and it keeps saying “insufficient funds” and then randomly it will work. Well, in that 2 minutes of me rapidly resetting the app, and trying, the price plummets , as I timed the exit perfect just to have them mess it up. Seriously , how can you have an app and be so consistent with this same error? Also, they just randomly got rid of the Profit and Loss? No warning, no announcement. I had to go to Reddit to see all the complaints and realize it wasn’t just me. Oh and also, I feel this disclaimer is relevant; I never write reviews but felt this was necessary as this is incredibly frustrating and I 100% would choose another app if you can see this scenario also frustrating you..Version: 2.25.1

BE CAREFUL FOLKS!!!Ive just downloaded Binance as I usually use another app. In order to buy any crypto, I HAVE to consent to them sharing my biometric info, source of “wealth”, bank card info, address etc. I can understand them needing to confirm my identity for themselves but why do they need to share my biometric data & a whole list of personal info with God knows how many other companies??? Next they’ll be asking me when I last had a pee or what I had for dinner last night. Binance seems like it could be a decent little app (although it doesn’t have a lot of the crypto I’m looking for) but I may just delete my account before I even get a chance to use it. Just be careful folks - I’ve been scammed in the past & ever since I started using a similar well known app (which didn’t ask for as much detailed info as Binance does), I’ve been plagued by constant dodgy phone calls (8-10 calls daily) so I’m VERY apprehensive about allowing Binance to use & sell even more detailed info on me, when I HAVE to give them consent to do this in order to use the app..Version: 2.53.0

Second time id SCAMI already put in my info yesterday and was waiting for a manual verification then i log in to day and hve to do it all over again! And everytime i go to pay it says failed with a big error x.Version: 2.25.0

Not a smooth experienceCurrently trying to get all my money out of Binance and it’s not intuitive at all. Very buggy verification system despite verifying in the past. Getting your money back in normal currency is hidden and Withdraw means something else in their interface. ‘Sell to GBP’ window lists completely different amounts of crypto to what it says in the wallet view. Pro side of the app is to hard to use for getting your money back and the friendly side overlooks what’s in savings programs etc - it’s just a mess and the app was telling me I wasn’t verified when I had emails from the company saying I was. It should be a one step process but it just isn’t!.Version: 2.57.4

Expensive feeYou can buy cryptocurrency with credit and Visa card ( CAD) , charge 0.1%. But you can’t exchange back to CAD ... and cost another $25 CAD to withdraw to another wallet! Wow!.Version: 2.23.1

CanadaBinance a cessé ses activités au Canada.Version: 2.73.4

Notification spamApp ignores your in-app notification preferences and still pops up advertising, even when disabled. Keeps trying to push NFTs. They also skim money off customers. Despite no fees you can’t withdraw every cent, and for some reason you are also left with un-tradable small amounts of each coin. If you convert those small amounts to BNB as they suggest, they don’t let you trade that for fiat if it’s below a certain value. Just plain dodgy. Developer asked me to update my review but all of the above is still true. Why you would trust this company with money is beyond me. The BNB behaviour is something I’ve never dealt with on another exchange and is truly abhorrent..Version: 2.61.1

Overall is great but the verification process is frustratingI am having a hard time trying to finish the verification process. I have done everything that is required but there is a long holdup. When I contact support, I had to wait a day for a support member. They eventually told me that I need to retake the photo because the lightening was too much Appearantly??? I would put a 5 star rating if it wasn’t for the annoying verification process.Version: 2.28.2

Let’s just say there not here to help youIt’s good for what you need but remember they’re here to make money and your the person they’re going to make it of.Version: 2.45.1

If you are a serious investor, you will lose your money.I have been using Binance for a little bit, even promoting it on my website. I made a serious purchase a couple months ago of about 2-3 Bitcoin, about $50k, along with my partner who also spent about 50k, so 6 figures total. When the transaction was made, the money was transferred out of our bank accounts, but no Bitcoin was added to the wallet. We waited 3-4 days for the transaction to go through and nothing. We started contacting and found out that our money was sent, but our Bitcoin was being withheld for no reason. There was no reason this should’ve happened since we bought it through the app especially for longer than a week . We were communication with a middle man for months trying to figure out why our Bitcoin was not being sent to us and all we got were excuses saying they were trying their best and that we were being rude. We stopped using Binance on our website and they got upset with us saying that it was unnecessary and that they don’t understand why we would stop using their services. Been about 6 months and still no word. Our money is long gone and if you use this app to purchase more than a couple hundred dollars worth of tokens, they will take your money as well..Version: 2.65.1

Transaction FEE IS CRAZY !!!!I really did think Binance was a good crypto app but it’s actually crazy how they make you buy more crypto just to transfer your crypto. they make it confusing when trying to send funds and when you have to pick what network when transferring crypto. you tend to pick the wrong one and then all the funds you try to withdraw will disappear. My other crypto apps are way more strait forward and less hassle. They pick your network automatically and you never seem to have problems when trying to withdraw and there fees are much lower then Binance. Don’t be fooled.Version: 2.34.2

Not enough functionsLook it lets you withdraw to an Australian bank account which is excellent, but it’s impossible to work out the order history on the app and it refuses to show you how much profit/loss you have against a particular crypto, it also will only let you buy out of about four coin options and if it actually let you do others they need to change how easy it is to do because I can’t do it. My other crypto app is much more efficient and the only reason I still have this is because transferring to my other wallet is confusing as hell and I believe that’s on purpose..Version: 2.25.2

ID verification doesn’t work at all..Been trying for about a week to try and verify my ID on this app and it keeps coming back declined. Tried emailing support to get more information about it but still no reply. Stay away....Version: 2.24.0

ScammersI recently joined this app and I traded a couple of times with no issues all below $400 but when I traded up to $10k the seller sent me a fake payment proof and Binance Appeal asked me to send a video of my bank account after doing everything they went ahead and gave my money to the scammer because I didn’t make a video outside by 11 pm my time. I should go outside and risk my life taking a video of my phone with another phone showing how I am going to log in to my bank ok what if I didn't have another phone but I then used my girlfriend photos for the task but after everything it was all a waste of time and the money was for the completion of my rent, till now I have not been able to retrieve my money. And I’m currently staying with my friend..Version: 2.52.1

Insanely complicatedSmooth app. Some great features. Problem is too many features. They have thrown in so many different features to do so many different things. It is very unclear how to perform many basic tasks. There is a toggle to a simpler version but really it doesn’t make an awful lot of difference. It feels as though it was designed by engineers. Without usability in mind..Version: 2.32.2

3-4 days verification waiting !!! Fiat suspended at the best moment to buy cryptoYou would think that company as big as Binance would invest their profits into customer services and to improve user experience but no this is one of the worst crypto trading companies!!! They verified my account, then when a good moment came to buy crypto at the bottom price after a single transaction they suspend my fiat account for further checks which apparently takes 3-4 days !!! It allows to transfer other crypto into account but then you end up paying fees for conversion, quite bitter taste from the start, losing future profits !!! Defined I won’t recommend this company to anyone, there are way better companies there for crypto trading!!!.Version: 2.29.2

FeesToo many fees😐.Version: 2.25.1

Good interface but really poor customer support when your funds don’t appearThis is a good exchange as it offers a wide range of coins not available on one of the other platforms I use. It has a good newbie option and more detailed platform for more experienced users. Things generally went okay for a month until I fast-paid some funds from my bank account that did not arrive in my Binance account. Usually funds arrive within the hour. However this one deposit did not arrive. Over the following 5 days of following up with email and getting repeated automated email responses, I’ve had to join a queue with 700+ people on a list to chat with customer support after dealing with a rubbish chatbot. Wait time 2hrs 30 minutes. Problem not resolved, as they cant find my funds even though it has left my bank. So I was told to go to my bank which I’ve now done and awaiting for some sort of resolution. Seems ridiculous that they seem to be able to have a still flawed system for dealing with this (search on Reddit shows this is not an isolated incidence and other cases happens around the same time). A long way to go before achieving a higher score. Potential loss of customers as a result as well..Version: 2.25.2

Cannot deposit fundsUnfortunately I’m not able to use the app or the website as despite my card type being accepted, it will not accept the payment card when trying to set it up. When you sign up for an account, you’re asked for your name but it doesn’t tell you that this must match exactly the name you use on your payment card as you cannot change that name when you set your card up. I also cannot delete my account (I only have 1 card so this is pointless if I can’t use it to deposit with), I can only disable the account. I’d like my account deleted and my personal info removed as well..Version: 2.38.1

Low fees but bad liquidity & clunky interfaceBinance is known for very low fees which is great but they often don’t have any ‘asset available’ for leveraged trades which is incredibly frustrating. The interface is also very clunky and unless you’re an experienced trader you almost need someone to talk you though how to use it. There are tutorial videos and help pages but they’re very wordy and not really helpful unless you already know everything. Not saying the app should be gamified but it’s not really changed in the 4 years I’ve used it and it could definitely use an overhaul. Whoever designed it is obviously a highly experienced trader which means it’s lacking user friendly features. Also customer service are very slow and not very helpful..Version: 2.25.2

No supportI find it just frustrating that you cant find anyone who can answer a query. There are lots of FAQs but never one that address’s a problem i come across, for example, Why all of a sudden now when i try to use Spot trailing stop buy or sell, any of the pairs i try dont work and all i get is “that pair does not support trailing stop” or words to that effect and it wont set the order. I-know that recently there was news about some sort of bug to do with spot trailing stop on 24th March, but CZ said it was sorted out in a few hours? So now it looks like Spot trailing stops are no longer able to be used? But i cant find any info or notifications about it, or anywhere to send a query about it, apart from here in a review. Im seriously thinking about changing to another exchange..Version: 2.62.2

P2P blockedI’m a merchant on the app, a customer clicked my ad to sell his coin but his bank I’m to send money to has network issues so I couldn’t send, I told him I would cancel the trade cause I couldn’t send him money he threatened to report me and that I’ll get blocked of which I don’t understand why he doesn’t understand that I can’t send him money, after one hour I was blocked by the app from all p2p services leaving my 426k dollars locked in cause p2p is the only way to withdraw crypto in Nigeria, I promise to sue binance to court for not reviewing the issue well before blocking me, please if you’re a Nigeria be careful of this app, I’ve already been invited by another exchange site..Version: 2.63.1

Binance staff stealerWarning i got stole 9k by a binance employee on live chat they enter im my account after they frooze my email confirmation and cashout all on my account and binance dont care about it be extremely careful and never be authorized Face id they use it against you to steal your money I Send binance to antifraud fbi department and interpol.Version: 2.21.1

Can’t get into mobile app!!!I have been trying for months to figure out how to get passed the “Yubikey is used on browser” default message that keeps coming up! Yes I use Yubikey on the desktop app...so a little bit of help explaining what to do about it would be helpful. I see others are having the same issue, yet Binance who needs to learn about customer service and UX/UI design need to get their act together! I gave up and went to Bitrue which is a much better experience on desktop and mobile. Unfortunately some altcoins don’t trade on Bitrue, and I trade mostly on my phone as I’m always on the go. So Binance...get your act together because sooner rather than later more traders will find other exchanges that have a good customer support and user interface than what you are offering now!!!.Version: 2.27.0

CriminalsI was one of Binance’s first customers in 2017 I’ve held BNB since it was less than $1 and still hold it. Well now that CZ is kicking us off after giving in to supporting all that goes against crypto, I no longer can use it even with a VPN. So I temporarily went over to Binance U.S. but they stole $50,000 from me the first month I was there a year ago and never gave it back because they messed up my KYC. They stole $96,000 from another friend that nearly bankrupt him right when he had his first child. They stole around $20k from another friend who attempted to self harm himself when he couldn’t get help to get his life savings back. It’s wrong. Then CZ allows Brian Brooks, a criminal, to run Binance U.S. like this with no customer service or care for people’s lives. The person on Twitter said they were fixing it this time and making special effort to get it right 47 times! And they never remembered me after each time. I never got my money back, but bad things are coming for the entire Binance name, so stay far away or you’ll likely end up like me and my friends..Version: 2.35.2

DO NOT USEIve been using Binance for a while now, it was all smooth sailing at the start, until couple weeks ago when my account started locking me outside. We ended up fixing that issue, but it started happening again a week later. I spoke to them 2 days ago, and they informed me that they unlocked my account for 7 days and will be permanently locking my account after that. And they expect me to sell everything and cash out with a major loss, and without giving me any form of reasoning on why they are locking my account! They made their decision and I can’t do anything about it. So if you are looking into a trading platform that will actually help you make money instead of losing it, your better off using coin spot..Version: 2.42.1

Scamming thieves don’t use!I can’t log in. I know my details are correct I’ve been using the same details all the time! What an insult. Tried to reset but ‘systems are busy’. Always busy??? I mean always?! Can’t reach online chat through Australian site (EN) either and it’s impossible to find an alternative. It’s becoming obvious they shut me out and I can’t get back in. Worst customer service I have ever encountered. I hope this company gets shut down immediately and faces prosecution..Version: 2.48.0

Aussies largely ignoredI absolutely loved Binance and everything about it I love CZ and all he does. However Binance Australia left us without any news when you took earn, simple earn, BnB vault, subscriptions from us without making an announcement for quite sometime. We were told we couldn’t use leverages or future trades but no mention of the rest. I continue to ask for updates or clarity and feel Binance Australia is basically redundant. I still admire cz and Binance but feel almost all features are not available to Australians. The Aussie Binance telegram page was going off like a frog in a pocket not knowing what’s going on. Apart from that I like the graphs, I like the learning materials, I like the good work that Binance does and I will try to stay optimistic about the future in hopes we as aussies can again subscribe one day..Version: 2.62.2

New ZealandWould really help if I could make direct deposit to my bank in New Zealand.Version: 2.39.3

Stop lose is not working in binanceHow can someone set stop lose and take profit Binance won’t close the market when it reach stop lose they will allow the market to liquidate you. Then what is the reason of giving your customers such options if is not working. I wake up today with a very sad mood. Because I set up a stop lose on my future trades and wake up this morning that they didn’t close the market for when the stop lose reach until I was liquidated and lost all my money. It’s better not to give us such options so we can monitor our trades by ourselves since you can’t close market with stop lose or take profit until the person lose all his money..Version: 2.72.1

Stay Clear of this dumpster fireThe reviews advising of all the trouble receiving MFA codes, text, email, and Authenticator apps are spot on. It is an absolute nightmare trying to do anything but buy on this platform. Text never show, Authenticator app codes timeout pending no show emails and texts, resend options lock for a minute each time when nothing has been sent. It’s almost like it’s built into the platform to do this because the struggles are literally the same total timeframe each and every day tested. You can actually map it from day to day and the total time and “loop” it sends you in trying to withdraw funds is the same every day. This platform is very bad, and I’d recommend going somewhere else for crypto exchange..Version: 2.44.2

Worst Trading App Ever! Do not downloadI downloaded this trading app a few weeks ago and deposited money without any problems. Then I was asked to verify my account and it kept coming back as failed. After trying to do so for a number of times, I sent an appeal video. I was told I would hear back within 5 working days. It has now been well over 5 working days and I still haven’t received verification. I am not able to withdraw funds I have on the account until this is done. The customer service chat that is meant to be ‘24/7’, is just an automated bot that sends back generic responses. Speaking to an actual person is impossible! I have a message to say I am being transferred to an agent but after a few hours of waiting, I am still stuck in the same position. This is quite possibly the worst trading app around and I would not recommend anyone downloading it! I just want to withdraw my funds at this stage, so I can go elsewhere. Terrible app, terrible service and horrendous customer support! It’s all a pack of lies that they have 24 hour support service. Do not download and definitely don’t deposit any money into this joke of a company!.Version: 2.28.1

Performance/ServiceBinance est le plafonne le plus performant et procure un bon service.Version: 2.32.2

Binance EarnLiterally the only reason to use Binance to store crypto is Binance Earn, and it’s been blocked in Australia for no reason. I’m allowed to do entirely risky and stupid things with my crypto in other portions of the app, but the one earning money on a daily basis is blocked because some ******* ****** in Australian Politics is forcing Binance to block it: Solution, use a VPN, have an international address, open an international bank account. Until Binance grow a backbone though, there is only a lost is revenue using the app. ****User beware****.Version: 2.62.1

ShamblesThis is my first review ever. Normally nothing bothers me enough to write a review but congrats Binance. Your service was so overwhelmingly terrible you have the honour of being my first review. Not once in the T&C’s do they mention they will randomly shut down the withdrawal of YOUR OWN money. What I assumed would be a day or two has now gone over a month of me being unable to withdraw my money. Their solution? “Convert you cash into crypto and sell via P2P” what this does mean? Ah yes the conversion of my cash will mean that Binance earns more money in fees. Conversion that I shouldn’t have to undergo as their is no valid reason I shouldn’t be able to take money out (and no estimate when this will end). This company is a despicable money grab and has no value for how their prevention of withdrawing your own money may affect someone’s life. The only way for them to understand is to stop them receiving money to begin with and boycotting Binance. Trust me there are better crypto apps out there. AVOID BINANCE..Version: 2.33.3

Aggressive bullying behaviourI was asked to provide some KYC information which I was happy to do. But they keep rejecting what I provide saying it’s not right. But they refuse to tell me what is right. All I get is the same automated response saying please provide information for the relevant transactions… but they will not tell me which transactions they are talking about. It’s incredibly stressful and upsetting but no one there cares. They just keep on pressuring me for info that I can’t give because they won’t tell me what they want. I am the customer for goodness sake, surely I deserve some kind of respect and not incessant abide by their staff? I’ve experienced poor customer service before, but never this kind of bullying..Version: 2.52.1

Used to love itUsed to love this platform, very user friendly and snappy quick but a lot of issues now. I did my KYC and was verified as well and is again asking me to re-verify after few weeks. I was able to deposit directly from my bank but now I cannot convert it into stable coins at all. Keeps asking me to re-verify but prompts with activation error. I’m unable to withdraw my own money as well. Never ever touching Binance again. One day it works perfectly and next day all these issues. Due to this, I missed a lot of opportunities as a day trader and completely unreliable. Using ByBit, FTx now and no issues since day one (especially with futures).Version: 2.43.4

Time wasting rubbishNot sure what planet these people are on but I’ve wasted about an hour of my time attempting to verify my ID and it constantly being rejected and showing as failed. Even after manual review they suggested that the photo was outdated on my drivers licence even though it is only 18 months old. If it’s good enough for our our authorities I’m pretty sure it’s good enough for you. Impossible to chat to a human to find a resolution, which ended up with me wasting more time navigating their ridiculous chat bots to get nowhere. I’ve now disabled my account and deleted the time wasting app. Avoid! Save your precious time and take your money else where..Version: 2.36.0

Disappointed and disgustedHi everyone, I’m Moe, I’m a black doctor working in the UK, and let me share with you my racist experience with Binance. So I wanted to get into the Crypto world, I saw adds for this app and I was like I’m going to download it and start my journey. Everything was going smooth but then, last thing I expected happened! They wouldn’t verify my account because of my nationality? Can everyone believe that? Customer service said “Sanctions against Sudan” okay I am not Sudan, What do i have to do with it? I’m not even living in Sudan? But oh wel, let’s make everything more complicated for the black guy, let’s not give him equal rights! Very disgusting! I uploaded a legitimate ID from the United Kingdom, but no, they said because I’m Sudanese, Because of my race and nationality??! I’m absolutely going to spread this everywhere, I’m aware of Equality act 2010, and I will certainly do everything I can to stop this discrimination!.Version: 2.38.2

App and support is awfulI went through all the appropriate ID verification steps/security protocols. Etc. but after purchasing bitcoin, my account immediately became ‘suspended’ to protect my funds?? I then had to go through a appeal process to unlock my account through support. Several days later my account was unlocked again. I purchased more Bitcoin (one more transaction) and the same thing happened again. What the hell kind of app is this. I was then unable to WITHDRAW MY OWN MONEY. It was frozen. Once I finally completed the appeal process again, I just withdrew by funds, taking my business elsewhere. Thanks for the time waste, incompetent developers.Version: 2.25.2

You can’t cash your coins.Binance does not allow you to cash out your coins. Unless you can find a platform to transfer your currencies into they will be locked in binance (most platforms like coin base aren’t supported) so basically your money is stuck in Binance. Scam.Version: 2.25.1

Don’t waste your time.The only thing good about the app is it’s interface. If I didn’t have this one problem I would be obsessed with the app. The customer support is basically non existent. You have to submit a ticket if you have an issue, but don’t express a response. I’ve attempted over 300 times to purchase crypto directly and deposit money to my account, and only TWO times did I find success. I was allowed two times to purchase crypto directly from my linked bank account. I’ve deleted and add my bank 100 times, that doesn’t work. I’ve submitted multiple tickets. No response. I’m transferring the very little crypto I was allowed to purchase to a wallet and I’m switching over to another app. It’s very upsetting because the app offers a variety of crypto and low fees. The only thing I can’t do is purchase the crypto. It seems like a lot of people have this problem so I wonder how they even make money. My recommendation: get a better customer support, or fix the issue that everyone seems to be having.Version: 2.28.0

You can buy can’t sell and get back your moneyI bought crypto in CAD. When I wanted to sell the only option I was given was to sell in Euros. After I sold none of debit or credit cards were acceptable to Binance. This is despite heavy fees collected at the time of purchase and then sale. Do not waste your money in this Chinese app. If you do consider that you just wasted your money..Version: 2.31.0

Be careful, you could loose your investmentWhen markets move in a favorable direction many users reported their accounts locked. Check Twitter for details of customers begging to get their accounts unlocked. I’ve been a Binance customer since 2017, already authenticated, and verified multiple times. My account was locked from February through May 2021 on both Binance and Binance US. Magically, my accounts were unlocked after market took a steep dive. Binance, virtually offers no customer support, no phone to call, no follow up email. You will only get an acknowledgment email to confirm that customer support received your complaints. I tried hundreds of times without a response. I moved to my accounts their main competitor. FTC needs to jump in and regulate. Check the reviews, too many users have similar experience. Binance uses our Crypto to trade for their own benefit, could explain locked accounts. Cheats. Doesn’t make sense this app received more than 2 stars review..Version: 2.30.3

Just a scam!! Hate this appI have bought some dogs coin, then decide to sell it to buy a other currency then the nightmare begin! Want to sell dogecoin for AUD ? Impossible so sell the for EURO. Then try to buy some SHIB but it won’t let me buy some with the EURO that I have on the app! Ask me to pay by card. So I try to transfer my EURO for AUD, impossible! End up trying to buy some other crypto to eventually swap them for SHIB. So I bought some ETC. BIG MISTAKE. Because now I own 0.18— ETC AND CAN ONLY WITHDRAW 0.1 because it doesn’t let me put my MAX amount which is 0.18etc !! So I can only sell 0,1 which is then not enough to buy some SHIB. Anyway to anyone who is looking to invest small amount I DO NOT RECOMMEND THIS APP. Because every single "min amount" or "max amount" rules is here to make you lose your money. Oh and also forget about trying to get your money back the customer service is the worst!!.Version: 2.29.1

Need transaction details of bank statement to verify address? Seriously?I have just registered on Binance app this morning, sent pictures of my driver license and selfie, regular verification done, then I was going to do verification for my address, I have sent my bank statement, reply said it’s failed, confused? I have contacted customer service, told me because I have blurred each of my transaction details and only shows date and amount, of course I need done this, you ask verification for address, my bank statement clearly shows my name, my address and even amount I have spent, why should I show you where and what I have spent for the last three months, it ridiculous, my driver license and bank statement clearly shows my address on both, still not satisfied? I have just lost confidence to use this app now, honestly I don’t mind to show my bank statement with transaction details to someone like Centrelink or service NSW etc, but not for trading platform like Binance. Really doubt about what kind of personal information you looking for..Version: 2.53.0

Impossible to whith draw money to accountProcess to get money out of my account and back in to my bank account is impossible to navigate on my phone I’m never recommending this to anyone a.Version: 2.60.1

Don’t bother with Binance. Way better ones out there.I don’t have a clue what you’re emailing me about. Tried to get help with trading when I joined your platform and to my surprise I couldn’t get any apart from tutorials which is not useful to a beginner. I put Binance down as the worst platform for beginners and worst costumer support ever with anything! Your sincerely once upon a-time annoyed costumer! They keep sending me emails and sms messages to my phone about my account going to be liquidated but when I bother going into the app even though I know I’m wasting my time I go in anyway and don’t see anything. Then I try get support and yes….. complete waste of time. Can’t reply to email that the send or sms. Just like writing a review, people just listen too advertising and they follow. Good luck to all and hope Binance gets gone from the trading world..Version: 2.32.1

Binance is not fair enoughManipulating the price of currencies to liquidate the portfolios of small speculators.Version: 2.32.2

Keeps crashing entire iPhoneSo I’ll start by saying my iPhone isn’t an old model and is running latest iOS. Whilst using the Binance app and looking at charts it freezes, and I mean freezes my entire phone, the phone doesn’t respond to turning off or hard resets; after 3-5 minutes the phone eventually turns off and restarts. God knows what Binance could be doing to my phone if their app crashes it that easy, what other data are they scraping?? Plus it’s particularly annoying when you’re in a delicate futures trade and you suddenly lose the ability to control your trade. It’s like one of Binance scam futures liquidation wicks where the price of Bitcoin drops 25k on the 1 min wick and liquidates everyone.Version: 2.37.5

Took my money when withdrawingI withdrew money 2.1k GBP and got a confirmation email saying it was out. There then appeared to be nothing in my account. I phoned my bank and they said they had received nothing and I would need a ARN number. I opened a case in chat with Binance and they said they sent it of which I asked them to look into it for me along with the ARN number and the person said he didn’t have it and put me onto another member of staff to avoid dealing with me. I am still waiting for a reply and it’s been well over 14hours. It’s been 2 days since I sent the money which I’ve checked it’s going to the correct card. They even got the date wrong in my withdrawal to a day which I wasn't even alive! Please do not use Binance they will steal from you. Be safe.Version: 2.30.0

Don’t bother if you’re in Ontario.They’re no longer allowed to operate in Ontario, what a shame too because I wanted to find a new app to buy crypto, I hope this changes soon..Version: 2.31.2

Stealing money ……I lost my previous phone, Now I don’t have access to my google Authenticator. I requested a rest for my security verification for 8 days now while my account is fully verified . And I massaged their support team every single day multiple times of the day , but I only recited same massage of wait and be patient every single time with no response at the end. I feel they stole my money . I’ll wait some more time and I’ll contact a legal entity to find a legal solution since I have a few thousands of dollars locked in the account and binance is not willing to let me have an access to my account..Version: 2.31.0

Very very poor and slow response to sellerThis is the 4th time, you give the buyer over estimated time, after the time is up for investigation, you haven’t cancelled trade. I have sent 6 proofs and videos to show the buyer is not cooperating or communicating, the buyer hasn’t sent a single proof and Binance is still yet to cancel trade. You should stick to your rules. Once the time is up for both parties , you cancel, this started this year. Last year wasn’t like this. I’m a very upset customer. I have been awake from 4pm till now 1 am waiting for the trade to be cancelled and nothing from buyer or Binance. Please look into my appeal now.Version: 2.64.1

Poor experienceAs you can see recent reviews, this app is now a joke. It use to be a great user friendly experience, I use to be able to trade immediately with out having to wait hours or even days for trades to occur. You literally now have to wait for other person to send money to your account before you can release asset and vice versa. Binance does nothing to stop slow transactions or even scam accounts. I have just experienced a trader whom claims to have paid, however no payment has occurred, the trader has over 850+ negative review’s in regards to scamming people out of their money and Binance have taken 0 accountability. Thankfully I have not released assets which is very easy to press by mistake. I would avoid this app at all costs now, it has turned into the worst performing crypto app on the market..Version: 2.74.1

Trash terribleI don’t understand how this company became one of the biggest crypto platforms this company is terrible the verification process is almost impossible face scan and ID don’t work customer service is nonexistent absolutely terrible I tried over 20 times to get verified and every time it says ID not supported which makes no sense and anytime you try to contact customer service you get no help they even penalized for trying to ask for help to many times i’m just trying to figure out how to delete my account from this garbage app so they don’t keep my information they also ask you for so much personal information more then any other crypto platforms in the United States so it makes no sense how it take this long for people to get verified garbage company don’t waste your time use coinbase or coinbase pro.Version: 2.29.1

FaceID is pointless when you auto logoutCan you fix the logged in state so that faceId is actually useful for fast login..Version: 2.36.1

ShameTotally useless, they receive your money easily, but u need to send papers like passport/id to get your money back. You cant transfer your coins into money because theres is a limit for that so if u start with a small amount,for example u bought something worth 10€ and then it going down and u want to get out then u cant, because there is a limit for transfer/ or exchange to euro or dollar or gbp. So once if ur 10€ went down to 9 u cant be able to transfer or exchange because one of the coin pair will have a limit. Totally shame. And if u want to take out your money from any crypto first u have to exchange them for a a bigger well known coin like btc/eth so u can loose money during the exchange too.Version: 2.41.1

App quality does not match expectationsYour service is great on the web - why is your UI on iPad so bad? I almost couldn’t complete the sign-in process because of it..Version: 2.24.0

Too much fiddling, too little explanationSome updates such as the last one, remove what seemed to be key functionality on things like margin trading. Is there an easy way to find out what they’ve done and figure out what’s going on? No. Does it add risk to what you’re doing while you’re doing it? Yes. They’re the kind of changes you expect to see if someone was trying to complicate a process and make it more obscure so you could make an error and then who gets your money? They do. Was good but seriously considering going elsewhere now.Version: 2.53.3

Updated ReviewRecently attempted/paid £GBP via bank card for Ethereum. The transaction failed. This happened 3 times. Checked my bank and the money for one pending transaction had definitely gone. But not received in Binance. The rude customer service rep from Binance, was sharp and patronising saying there were only 2 attempts. But there were 3 and the money for one of them was 100% showing as pending. Basically they couldn’t really be bothered to do anything to help me get my Ethereum or even look to see where my funds had gone. They have asked to look into it now because of this review. So I’ve updated the review accordingly. The funds were returned back into my account from pending 4 days later. Amended from 1-3 Stars because the person on the chat wasn’t helpful and was very abrupt..Version: 2.29.2

Fraud alertThis app is a fraudulent platform that needs more people to be made aware of their fraudulent act. They would intentionally suspend your withdrawal function when they know you’ve money in your account and when you try to appeal, they would ask you to provide different documents, they can ask you to bring proof of purchase from over 2-3yrs back(like they did in my case) and when they see that you are able to provide it, they would go deeper my asking you to provide more and more documents. No matter the verification video and proof of Identification you’re asked to do/bring, it never ends, they would keep asking and asking till they frustrate your life and make sure you’re no longer interested in taking your money out of their app. They are scammers, run from their app.Version: 2.40.1

Why is this on Canadian App Store?Why is this on the Canadian App Store if you cannot create an account and actually use the app? I’m at home, turned off WIFI and still doesn’t work. And I live in Ontario. “Your IP address indicates that you’re attempting to access our services from a restricted jurisdiction. As per our Terms of Use, we’re unable to provide services to users from restricted jurisdictions.” Please remove from App Store..Version: 2.39.2

No cash out in canadaI paid and bought currency and now I can’t cash out because canada is banned.Version: 2.32.1

Just got scammed out of $500Got an email last week saying binance is shutting down USD withdrawals due to the SEC suing them. We have until the 13th to get our withdrawals in. I deposited my ADA from a wallet and sold it on the 9th. Received my confirmation email immediately and clicked the link on it. “Pending” for several days. This morning, it’s listed as “failed.” It’s now past their cutoff date and I have nearly $500 stuck in their account. I reached out to chat several days ago to confirm the withdrawal was going to be okay and was told there’d be a high wait time and I’d get a notification on my phone when an agent was available. I never got anything until early, early, early this morning while I’m asleep I get an email notifying me an agent has been trying to reach me. They closed the chat. Still no notifications, they just left me in the dark all weekend while they ran the clock so they wouldn’t have to give me my money. Binance is a scam operation and they deserve whatever lawsuits come their way..Version: 2.65.2

Bad customer serviceI like everything, but the customer service is just the worst and ignorant, and incompetent neither do they understand what you ask for neither they can help you if they do and all the waiting in the chat for days for an ignorant answer is just too much! So if u ever encounter any issue then ur on ur own! They just refer you to the faq page where you can find general things, but not like what to do if you want to revert a payment made with your binance card because Revmotogp was still selling NFT's after they were all sold out and neither of both sides can help me! REV is saying that I should ask my bank, in this case, it's binance support and they say they can't help me... and yet I hear others got their money back!.Version: 2.28.1

High yield is a trap.I tested liquid swaps a few times and took losses each time. However the user interface wrongly reported a positive PnL in each case..Version: 2.31.2

They trap your money, this is the worst appWhen you complete basic verification they tell you that you will have a withdrawal limit of 2 btc per day. Later on when you put all your money into the app they will decrease your withdrawal limit to 0 with no warning to take out your money. I spoke to multiple people in customer service and none of them helped me, they said I was warned by email but I didn’t receive any email. They then said that I made a account that accepted the terms and conditions, so I asked them to show me where in the terms and conditions it says they can randomly decrease my withdrawal limit to 0 with no reason or warning after I invest all my money into the app. So they sent me a line in the terms and conditions that basically said they can do what ever they want with my account. So now my money is trapped in this app. Don’t download, use Coinbase or some other app..Version: 2.30.3

Terrible Experience Beware!!I would give negative stars if it was allowed. Customer service is atrocious and no live representatives, just a chat option. They stated that I didn’t need to verify if I was only withdrawing, which was my intention. However my account was purposely locked, so they can take my assets hostage to force me to accept the biometric data collection. On top of that when asking them to delete your account and data, which is your right, they play dumb saying you cannot and make you jump through hoops to get it done. Very shady business practices, go use a platform with better customer service..Version: 2.45.3

Aberdeen dyceLPRecently, my email account was compromised. The hacker gained access to all of my accounts, including those with Audible, Coinbase, and eBay. I called them to inform them and repeated several times that they should not send any new payment information to any accounts connected to my old email since the hacker has access to them and can see anything that is entered there. Binance then continues to let all of the apps connected to my previous email address, which the hacker still has, to use my new payment card information. Please do not use Binance . They cannot be relied upon to protect your payment information from hackers. I was, however, saved by Aberdeen dyceLP..Version: 2.71.0

BinanceThat sad they remove Canada from their service.Version: 2.65.2

DisgracefulSo easy to take my money but it says nothing about how hard it is to get it out when you first deposit….. shame shame shame on you Binance.Version: 2.38.1

They will steal your cryptoBinance has locked me out of my account and stolen my crypto. I live in the US, hadn’t checked my crypto in years. Figured it was safe, and didnt know binance couldn’t be used in the US anymore. They told me to withdraw my funds, but then when I tried to withdraw they actually blocked my transfer. Then told me I needed to verify, which I already did with my ID in order to get into my account. So now they are telling me in order to withdraw my funds I must verify, but won’t let me verify, because it asks for your country of origin and US isn’t even an option. So I can’t even do what they’re telling me I need to do in order to get my crypto out! Nobody replies back for the help chat or email. They’ll rob you if they get the chance. Do not use Binance!!.Version: 2.29.1

What?“Restricted access” from Canada. 🤔.Version: 2.37.5

Blocked my card, no responseI got the app and hoped to build a diverse portfolio and started buying crypto direct through Binance. Bit of a mistake on my part trying to buy multiple different coins for about £15 each, this set of fraud detection. Fair play, I submitted my appeal, gave them all my personal details required. 3 days expected reply time, great... except it’s not, because I submitted my appeal 12 days ago and haven’t had a reply. Don’t worry though, my payments cleared days ago, doesn’t matter to Binance, card still blocked. I try out live chat, but the queue is 350 long, okay fine, set my phone not to go to Lock Screen to stay connected. Oh no, they already thought about that, every 5 minutes or so they try to disconnect you while waiting. Cheeky, but fine, I’ll play your game, I keep an eye on my phone and keep pressing buttons to show I’m waiting. But no, that’s not good enough, the app glitches and kicks me out the queue. So I send an email to support, I’m now on my second email templated reply. My first reply received suggested I use a new bank card! Anyway, app is decent to use but make a large fiat deposit to your wallet to build a portfolio or enjoy watching yourself get locked out of using it while shouting into the void that is their customer support..Version: 2.25.2

Appalling company to do husiness withUsed this app for several weeks with a few issues. Deposited cash via email $1000 ( as i have done previously). After 5 days the funds have not be credited to my account. Binance want detailed financial history to proof i didnt steal the funds or gained them by illegal means. This information required includes business registration documents, audited financial accounts, copies 3 months bank statements all via a insecure google form. No gurantee of maintaing privacy of my information. I dont have anything to hide just object to this level of intrusion into my finacial net worth. Many promises from Binance to credit my funds next day but after 5 days, Binance are demanding more information. Terrible service and levels of intrusion.Version: 2.31.2

New Zealand usersAnyone using this app in nz? I try it today. Everything going well until try to withdraw money, I can’t see where/how can I make a withdraw money? Many thanks.Version: 2.33.4

What happened?Since the recent update which might have happen 3 weeks ago the scrolling and zooming in charts is terrible! Previously it was so smooth and now just lags and stutters. Zoom almost never works and charts are sometimes not being displayed and a restart is required to fix it..Version: 2.36.1

New Zealand is bannedThis app doesn't allow New Zealand phone number to register!!.Version: 2.29.0

Identity verificationCouldn’t verify my identification, even after thousand attempts. All of my identification documents were true. And still didn’t get any proper help for the the customer service either and asking to follow the same procedure again and again. Which I did, but still couldn’t verify the account. Hence, got response from customer service indicating my issue had been resolved, which in actual DIDN’T. Identity still hasn’t got verified at the time of writing this review..Version: 2.29.2

Good but needs to be improvedLove the app but after a few purchases in the app I wasn’t able to buy coins/crypto anymore.Version: 2.21.2

Private informationI downloaded the app and ran through all of the verifications. When I tried to purchase crypto, I got an error message. I tried 2 more times, then got locked out. I went to the email link, where I was asked for mor ID and for copies of my bank statements. There’s no way in hell you should have to give your private banking information (especially balances) to a company that supposedly thinks fiat currency is passe!! This app reeks of a scam waiting to happen. DELETE!.Version: 2.29.2

Useless in Canada as they do not allow depositsHow can you use a trading app if it does not allow deposits in your country? Completely useless..Version: 2.31.0

The worst appIt’s the worst app.Version: 2.29.3

Can’t verify therefore i can’t access my moneyI have tried verifying about 10 times, tried with drivers license and passport but the same message always comes up, “Uploaded selfie has significant difference from previous one.”.Version: 2.41.2

Crashes all the time !Would be nice if it did not crash so much. List of Coins being traded once “clicked on” should take u to the “trading page” directly and not to another meaningless page of coin value and coin holding etc. It seems this has has been done deliberately to slow down the execute of trading. The addition of “trailing stop loss” and “trailing take profit” has also not been added deliberately just to prevent more profit generation..Version: 1.0.2

Account locked for misunderstandingHy I’m writing here because I already contact the binance team and instead of solving my issue they just lock my account plz anyone from binance who is responsible and do 1% care of customer and think about customer at least 1% plz review my account and my documents that I submitted during the appeal and make a descion as I don’t know but someone I think reviewed the documents when he was sleeping and ruin my life plx I don’t want much from you I just want a review on my appeal.Version: 2.65.0

Terrible appSuper high fees!! They also Took my money locked my out of my account unable to get it out! waiting 48 hours to get back in. Do not recommend..Version: 2.68.1

Worst customer serviceI made a $2500 purchase and haven’t been able to withdraw my crypto for over a month due to “security risk”. I used their FAQ and then submitted a support ticket asking for help. Over the next 7 days I received a few emails saying “we’re looking into it, sorry for the delay” and then they closed out my ticket without offering any explanation. I put in 2 more support tickets after. It’s been over a month and still no access to MY money and not one attempt at an answer from this inefficient company. Unforgivable, especially when there’s far superior competition out there for these guys..Version: 2.18.3

WITHDRAWAL SCAMI’ve been paying into Binance for over 6 months now, buying coins and holding. Along came the day I finally wanted to sell all my coins and withdraw my full profits. What Binance fails to tell you is that they only support withdrawal via VISA and only a select number of unknown banks, most mainstream banks are NOT supported and thus, you are physically unable to withdraw your own funds, after contacting support binance told me I had to re-purchase coins and sell them in the P2P trades in order for the money to be withdrawn to my chosen bank. How convenient, they won’t allow me to withdraw funds directly because my bank isn’t supported (Barclays UK), but instead, purchase MORE coins, then sell P2P and by miracle, my bank will then be supported. Their support chat was useless and the whole structure is a scam to keep your money in their system. Not to mention whenever Binance feels people are about to panic sell a coin, they remove the option to sell, this is not a joke - read some other reviews, Binance tries to manipulate the market by preventing users from cutting their losses. Binance, you’re a shambles of a company and the fact you’ve made it this far is beyond me. DO NOT USE THIS APP..Version: 2.34.3


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