- 95.2LEGITIMACY SCORE
- 95.7SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Spirit Airlines App User Positive Comments 2024
Spirit Airlines app received 45 positive comments and reviews by users. Can you share your positive thoughts about spirit airlines?
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Spirit Airlines for Positive User Reviews
✓ Spirit FlightsI’m a frequent flyer and have been with Spirit for almost 10 yrs. Without failure they have always been good to me except for and I say again only when COVID -19 started. I don’t think any airline was prepared on how to deal with COVID-19. Over all they are affordable and there Pilots are amazing the flight attendants varies but the seats could be a lot more comfortable even the big seats which they call first class. At $100-$130 that seat should give me a message be heated recline and should come with a free glass of wine. But for that kind of service I would have to switch to a different airline altogether. Well spirit I’m a ride or die type of gal so I guess we are stuck with one another. It’s good to have wi-if now so I guess you are working to make it better so no complaints a little at a time. Please stop going up on your bags the pricing for carry on is more the a checked bag why, there’s no reason for this seriously. We are all trying to survive Along with that comes traveling so be a little more considerate to your dedicated customers and your pricing. Things change all the time just be aware to how much your adjusting your prices. For many it hurts they’re pockets especially to a med to large size family. Ijs thanks spirit for all the safe travel to and from much appreciated..Version: 2.5.0
✓ Happy.Happy with the service, no delays and I’ve been a customer for years. Hope you guys continue to give good deals.Version: 2.6.1
✓ Dear Sr/MadamMy complaint is about the luggage allowances. For international flights a hang bag plus a carry on bag should be permited. Thank you.Version: 2.5.0
✓ App sucks. Website is great.It’s so hard to navigate through the app. The website is much better. App is not easy to read and not very clear. The app would be much better if you can look at flights for an entire mouth or 30 days at a time on 1 screen..Version: 1.2.1
✓ FlightIt was a nice flight.Version: 2.5.0
✓ First timeWe had our first flight with Spirit March 12/2020, our experience was FANTASTIC!! Everything was on time, clean and the staff were great! We had to leave earlier than expected due to covid 19. Rebooking our flights was simple and stress free. We have zero complaints and will definitely be flying Spirit again! ✈️.Version: 1.5.1
✓ Affordable airlines!Great prices from point A to point B, not sure about the quality of seats or the schedule. So far, not comfortable and never on time. Still like the price!.Version: 2.6.1
✓ Orlando to DetroitI was very impressed with the friendly/ helpful staff and the whole flight, it was perfect, start to finish!! No complaints what so ever!! I will definitely fly Spirit again ❤️.Version: 1.3.3
✓ UnreliableSpirit’s business model is complicated. The ay they nickel and dime requires a lot of complications and options along the reservation process. Unfortunately, the App cannot keep up with all these complications and options. It crashes or transactions do not go through even after multiple tries. Adding a credit card on the App is impossible. The website is a bit more reliable. Though not by much. This is something Spirit has to work on. If others are having the same experience then theu are losing a lot of business because of it. I have often opted to fly on a different airline after getting frustrated from not being able to complete a reservation on the App or end up buying the same flight on Expedia or another reseller..Version: 2.6.1
✓ StellarI will never forget when Covid started n I had already purchased a return ticket from another airline… everything was rapidly closing down in Florida… I couldn’t get through to the airline I had purchased my ticket from n decided to do “call back “ as they suggested… I waited up until 2am n never received a call back from them… so I decided to purchase a new ticket from you… Spirit Airline…. there were lines of people everywhere all over the airport … stranded n trying to get back home… I felt so sorry for all of them …but Spirit Airlines you came through for me… I went through Security…went to my Gate n the plane left right on time… I will be forever grateful to Spirit airlines for coming through for me n all of your customers during one of the most stressful times in our Nation n worldwide Thank you❤️.Version: 2.5.0
✓ Can I work with you?The best service, just makes me want to join the team!.Version: 2.6.0
✓ My flightThe first flight I’ve ever did in my 40 years on this earth was on spirit airline and it was from St. Louis Missouri to Orlando Florida I was in a first class seat had a window seat the flight attendants could tell I was nervous from the start so they talked me through takeoff they talk to me through any turbulence that we have and they talk to me through landing they were so helpful and so polite as soon as I got to the airport I needed a wheelchair because I just tore my meniscus and my ACL and my knee and I knew I couldn’t walk they got me a wheelchair immediately took me to security got me to where I needed to be offered to stop for me to get food or drinks stop to use the restroom and these were spirit airline people I would definitely recommend flying spirit it was actually a really good flight I flew a different airline on the way home because I couldn’t find a Spirit plane ride for that day and time that I needed and it was nothing compared to Spirit and it was one of the number one airlines that are talked about so I definitely recommend spirit.Version: 2.5.1
✓ Awesome app and staff at SJO ( San Jose Costa Rica )I was very happy to come to the airport and see s fully staffed counter. It was my first real flight with Spirit. SJO counter where quick , professional and in good spirit. No pun intended. The app seems to work well. Still learning the spirit system, but the app works very effectively. Understanding any airlines system is important, more explanation about the different “ client packages “ would be helpful. Will use spirits app again, and the minor tweaks im suggesting is more like added glossary to explain the different benefits with spirit membership. Over all good job spirit!.Version: 2.16.0
✓ EXCELLENT SERVICE!!!Fast, on time, kindness, customer service, and finally price!!!!! You made my day!! Thank you Spirit!!! Edwin García.Version: 1.5.8
✓ Loving Spirit!Love the Crew, no problems booking, always a great experience! Thank you Spirit! Great job Team!.Version: 2.23.0
✓ First Time Flying SpiritI was kind of skeptical about flying Spirit Airlines because I didn’t know anything about it. However, I have been immensely impressed with this airline!! When flying out of ATL, I actually thought that I may miss my flight because I went in the wrong direction toward the incorrect terminal. Once I got headed in the right direction, I was the last person to board the plane! The black lady at the gate was nothing more than the happiest person I had come in contact with that day!! On the plane, I didn’t have a credit card to make a purchase of a drink, when I went to the lavatory, the young flight attendant gave me a drink and I told her that I was okay, but she insisted and said that she would use her card to pay for it!! You guys have FIRST CLASS EMPLOYEES!!!! I would definitely recommend you to others!!!.Version: 2.21.0
✓ Trying to like this airlineI’m trying my best to like Spirit Airlines, and I shouldn’t complain about the money they’ve saved me. However, there are a few issues that rub me the wrong way that weren’t known prior to biting on their BOA credit card scam. #1, I wouldn’t have gotten the card and opted for a southwest airline card had I known they only fly to hubs when they feel like it ( in my case ft Myers fl), #2, the booking website could be the worst ever and #3, pack a lunch if you have to wait for your luggage. I realize the airline is no-frills, and going through growing pains, but I hope they remember to take care of the early passengers who jumped onboard if the succeed, it’s been a trying process. As a side note, I’ve never had a negative experience with any employee interaction, kudos to them!.Version: 1.0.3
✓ Poor customer serviceMy flight to Florida which never occurred began with a mess up form the person at the desk in Pittsburgh. He counted a part of 3 twice and had us on the flight. When we got to the desk at 650 no one was at the desk by 655 one person then eventually 2 people came out the 2 nd one explained why we were listed on the flight but bo on. Needless to say we could not board and the next flight was not until 5 pm and we weee to land in Florida at 9 am. When asked to speak to the supervisor first he said he was the supervisor then he claimed to have called and “Eric” and he wa conveniently not available to help us. Our luggage was already on its way to Florida and should I mention said on the belt For almost 1 1/2 and could have been taken by anyone. Called customer service as I requested a refund and got a complete run around speaking to 3 people one who claimed he was the CEO of sports airline and that he would send an emial with a credit for $588 which we never received. I’m not happy that I have to fly back home on spirit ane hope that my refund is coming soon. I have flown spirit before with good service but this time was extremely disappointing..Version: 2.14.0
✓ Amazing airlineAffordable, amazing, passionate staff. I enjoy Spirit airline.Version: 2.6.1
✓ Spirit “Virgin”First time flying Spirit. The entire process, from purchase to deplaning, is straightforward and pleasant..Version: 1.5.0
✓ Great Airline but seats, hmmmRecently flew Spirit on a nonstop from Myrtle Beach to Boston. Everything was perfect EXCEPT the seating. Flight crew was marvelous, the aircraft was sparkling clean and the flight was smooth as could be. Got in we’ll ahead of schedule. So 5 stars on all of that. But then you sit down. Can’t move the seat at all. Can’t cross your legs. Items stowed under the seat from the passenger behind me were bumping my foot. Fold down tray for any use was really so small it could hardly hold anything. Just waaay too tight! I know, Spirit might say well we offer seats with more leg room so what’s the big deal? Yes, they offer those extra leg room seats but at an extra premium price. C’mon Spirit, do better please! Sacrifice one row, give everyone an extra couple of inches of space and charge a couple extra dollars to each passenger instead of gouging someone to be even halfway comfortable. Thanks for entertaining such a proposal. I’m sure I’m not the only one who has ever expressed this desire for a more comfortable flight experience..Version: 2.2.0
✓ Spirit efficiencySpirit wastes Nothing. Very efficient use Inly what U need!! Love it !!.Version: 2.5.0
✓ ReviewFast service.Version: 2.14.0
✓ Not bad at allI travel every year and gave spirit a try a year ago. Now I only travel on spirit. This is why: 1. Cant beat the prices a lot of times. 2. I’m not sure why or how but I swear u don’t feel the turbulence as much on these planes. I used to travel on United and their planes felt like tin cans and shaking so much. I was a nervous wreck. Have traveled four times in one year in spirit and wow what a difference. I swear the plane does not shake at all even while goi g through turbulence. 3. As long as ur mindful of the extra expenses and how to avoid them ur good. Like check in online, pay for ur luggage when buying the ticket so it’s cheaper. Only bring a carry on or one suitcase but not both bc it’ll cost u like $55 each more or less. Cons: Seats are not too comfortable. If u want to sleep u must bring a neck donut bc the seats head area don’t have those little wings to rest ur head. And bring ur own food like a sandwich bc u have to buy the food and it’s just snacks really. A water bottle is like $3 But that’s hard fly aféala breaker when ur paying a deal of $40 from Nj to Texas plus $45 for a carry on. Also if u can put all u need in a small backpack the size of a purse u don’t pay anything st all for luggage. That’s it! Oh and they’re always on time!.Version: 2.2.1
✓ Very HappyVery happy with spirit especially the agents are so nice and friendly!.Version: 2.5.0
✓ Bonne appPour avoir utilisé l’app j’ai rien de mal à dire! Efficaces aucun bug et compatible avec le wallet apple! Miami j’arrive !.Version: 1.5.0
✓ Rosa MariaGreat service, easy travel!.Version: 2.6.1
✓ Great flightLoved travelling. Very very cheap and economical flight.Version: 2.12.1
✓ Great !!Great :) everything was amazing first experience . Thank you.Version: 2.17.2
✓ First Time Flying SpiritI’m always traveling and American Airlines is always my go to for flights the prices are usually reasonable and they are reliable. I have heard about Spirit over the last couple of years but it was never good things so I never tried it out. My trip last weekend I was coming from Orlando into Charlotte I think the flight was 1148 but I could be mistaken I flew Spirit . Needless to say this was one of the best flying experiences that I’ve had in all my years. The plane was super clean the team you have in place at the Orlando airport as well as the attendants on the flight were absolutely AMAZING!!! I could go on and on about the professionalism and accommodating everyone was not just to me and my Granddaughter but to everyone. You get 5 Stars for whoever did the candidate selection! I just wanted to say to anyone that hasn’t tried out Spirit Airlines you need to jump on it because I wish I would of tried it sooner! They will now be my Go To for all my flights moving forward… Thank you for such an awesome first impression!.Version: 2.16.0
✓ Happy customer!App is super easy to use. Happy with everything so far!.Version: 2.6.1
✓ Excellent serviceExcellent airline company.Version: 2.21.0
✓ WifiFlight was great but I paid for wifi and they couldn't get it working, both flights..Version: 2.16.0
✓ Comfortable flyingIt is a clean, hospitable and friendly airline for everyone to enjoy flying economically. I am impressed by this airline..Version: 2.3.1
✓ Budget travel experienceWhen I think about budget travel experience, one way or another means expending anyways. Airline savings transfers to hotel, car rental, car rental overhead charges undisclosed until reaching the rental counter, and wait, that is another story; flying with Spirit means that it will keep your informed about changes. They have several ways to contact them. Inflight experience is smooth as flying without air turbulence, sometimes is funny when flight attendants break the ice with their spiced up jokes and activities. Using the app helped to get boarding passes, add them to the wallet, and receive a relief when the automated email confirmation messes up your other passengers names assuming the buyer's last name defaults the others, which is an opportunity. Thanks..Version: 2.0.2
✓ Just fly Delta and save yourself the headacheWish I could give this app and airline negative stars !! Booked a birthday trip for my daughter who’s turning 16 - flew Delta to Maine - literally no problems. Flew spirit back through FLL to hit Atlanta delayed 3 times. This is literally unacceptable. Please please please FLY a real airline that actually communicates with and values it’s customers. We had to ask the gate agents repeatedly for updates - one flight attendant was on his personal cell phone and literally couldn’t be bothered with ensuring people received accurate information - he told 3 people twice that the plane wasn’t leaving until 557 which wasn’t true. The only silver lining is that I’m sitting here enjoying laughs with my daughter - unfortunately everyone else is highly upset and beside themselves. #flydelta.Version: 2.1.0
✓ Worked for meMy flights from Detroit to Denver went smoothly with the online check in. App works great for having the boarding passes available on your phone, quick and easy. Thanks spirit..Version: 1.3.4
✓ FriendliestExcellent.Version: 2.6.1
✓ ServiceGreat service and easy to check in.Version: 2.4.1
✓ ReviewApp is easy to use and prices are always awesome!.Version: 2.24.0
✓ Changed my seat without my permissionI am a Spirit frequent flyer and a Free Spirit member. First they cancel my original flight for 4/29, give me a credit that I use on 4/24 to book a flight 5/16. I purchase 2 Big Front Seats, Flex flight, 2 checked bags, 2 carryon bags and priority boarding. Just by chance I check the flight and find out they have moved my partner to a different Big Front Seat and move me back to row 4 an ausle seat. Why? No notification, text, or email asking me if this is ok!!!! Im signed up for text notification and still nothing. I call the number, by the way, what a joke to try and speak to someone!!!! Im told that crew members have been given my paid for seats!!! All they can di is offer me a credit!!!! I say, move your crew members to unpaid seating. Plus, with the virus problems, I paid to be seated with my partner, not strangers!! This is not acceptable treatment to your buying public! Frustration with non-English speaking personnel only makes this maddening!!!!.Version: 1.5.2
✓ Great AirlineWe are Canadian Snowbirds and decided to visit friends in Nashville after finding very reasonable flight costs from Fort Lauderdale and perfect schedules. We are very very impressed with the cost, service, communication and the crews sense of humour. We are now planning on traveling more often if we can get rates this good..Version: 2.4.1
✓ Can’t even get startedSeems simple enough. Can’t even pick dates to look up flight bookings. Too bad..Version: 1.2.4
✓ Nice but slowThe app is nice but a little slow. Downloaded my tickets and on five, three of them have no scannable square. Have to contact them..Version: 1.5.0
✓ A Few Things To Improve Accessibility for People Who Are Blind/Visually ImpairedHello, I am totally blind, and just downloaded Spirit a few minutes ago. I found upon signing up for an account, almost all parts of the process are somewhat inaccessible. The “Sign in” and “Create an account” buttons, as well as everything else in the app, are labeled just fine, but here’s what could be fixed: The text fields after the statement “Please enter your name as it appears on your government ID” should be labeled “First name,” “Last name,” and “Email.” The field to enter your password (which my iPhone’s screen reader, VoiceOver, reads as “Secure text field”) should be labeled “Password.” The button to show/hide password should also be labeled, as well as the button to go back at the top of the sign-up menu. The areas to enter your birthday and country, although my screen reader handled the pop-ups beautifully, should be labeled accordingly. Finally, after you are in the main app after creating an account, the button at the top of the home screen that takes you to a menu where you can view/edit your profile should be labeled “My account” or something similar. Thank you for taking the time to read this, and hope these issues can be resolved soon..Version: 1.5.5
😕 Spirit Airlines Negative Reviews
