- 88.9LEGITIMACY SCORE
- 89.4SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
SmartFind Express App Complaints & User Negative Comments 2024
SmartFind Express app received 75 complaints, negative comments and reviews by users. Have you ever had a bad experience using SmartFind Express? Can you share your negative thoughts about smartfind express?
Please wait! SmartFind Express Facebook comments loading...
SmartFind Express for Negative User Reviews
✓ So hard to log in! Updated after a year of use.I don’t understand why I would need to log in literally every single day on this app. It’s terrible. And the constant phone calls and voicemails. This should be streamlined and not something that takes several minutes each time to log in. I love subbing but I hate using this system. One year later: it’s still terrible. My school system is now using rapid id to login and I have to keep accepting permission FROM THE APP to use it. Then it has multiple screens to input login information. How is that any more user friendly than before? You should have a system in place that will remember login information on trusted devices. I should be able to see more than a certain date in the future on the list, I shouldn’t need to comb through the calendar view to see all the dates for jobs that are in the future. As someone who can’t work spontaneously the day of because I have to schedule childcare this is a terrible system that prevents me from working as much as I would like to. I literally would never see the jobs in advance..Version: 23.2.3
✓ Last update broke appWhy would you mess with a good thing. Your last update said it fixed bugs but it added so many others. You have to enter your district code everyday then log in with your credentials each time. The app won’t let you stay logged in like before. It’s a grind having to do this each time I want to use the app which is everyday..Version: 23.11.10
✓ Will spam you if you link a phone numberThis is a terrible app. Their service will spam your phone with phone calls (I received 20 calls in less than 20 minutes). I ended up blocking the number altogether while I was getting spammed at dinner, BUT even that didn’t work. Apparently, blocking a number on an iPhone will still allow them to leave a voicemail. I quite literally had my voicemail box full for weeks and didn’t know because once I blocked the number, the calls weren’t showing up but could still leave voicemails. After having blocked the number, I had 32 voicemails from SmartFind Express, all were from the same day. What a pathetic system. I shouldn’t have to adjust my do not call hours to avoid this, as even during the hours I would want to be called, I dont want to be spammed like that. I reccomend logging onto the website and deleting your number from your account altogether. There is never a call time one would want to be spammed like this..Version: 21.12.1
✓ Doesn’t stay logged in and push notifications don’t workAt least it seems to fetch new data for me now..which it didn’t do before so I kept having to log off to get new data.Version: 24.3.2
✓ Good data to find sub jobs but way too slowAlthough this app is good for finding sub jobs it has very poor performance. Opening the first page at sign on takes way to long and only returns a small number of records. Querying up the second page takes just as long. I don’t know if other school districts have this issue, but mine sure does. If the developer solved the problem with speed and increased the number of jobs returned with each search, this would be a five star app..Version: 23.2.3
✓ Bad updateEver since the update I now have the inconvenience of having to put in a district code every time a login which is a total waste of time at least before it used to automatically be saved and just had to put in so much for an update to fix bugs!.Version: 23.11.7
✓ Lack of informationThere are no grade specifications shown in the app like it’s supposed to in the pictures above. The jobs are only displayed as elementary or secondary school. Very disappointing..Version: 23.2.3
✓ AvailabilityI’m able to pull up everything except the most important part What Jobs are Available.Version: 23.2.3
✓ Keeps freezingKeeps freezing and my jobs don’t load up some days. The location look up freezes and I tap and tap on it and nothing happens! I get calls from all the Broward County school board and when I log in all the available jobs in Broward come up instead of the “location” I have chosen on the app and System. It didn’t use to be like this until Kelly Education took over. At this point concerned that I am going to show up at a job site and won’t be able to check in since my jobs will not load on this app..Version: 22.9.0
✓ FrustratingThe site does not tell what position a teacher is teaching. Many substitutes want to know what grade or subject they are agreeing to teach. The notification of a new job does not immediately notify you that a new job exists. It only notifies you if a job has not been taken for some time and I haven’t been able to determine how long that is. It is not user friendly to enter a non work day. The calendar is small and a job is noted by a bold numberCar which is sometimes difficult to see. Frontline was so much better on every level..Version: 22.7.3
✓ Update reviewThis new update is awful. I have to type in my district code and log in credentials each time I log in, which wasn’t the case before. After logging in I’m not even able to use the app because it just says “ fetching data from server”. I have deleted and re-downloaded the app multiple times but it hasn’t fixed anything. I’m now stuck using the desktop version which is much less convenient.Version: 23.11.10
✓ Substitute App for Lee County FLThis app takes longer to navigate than the previous one we had last year. The second top bar on my app is missing, no way to place do not call dates, so I have to turn off my phone to avoid getting calls at 5 in the morning and 6 in the evening. In addition, no way to cancel jobs, if needed. Also, it tales too long to load jobs. This app is not user friendly at all. The app we had last year, everything was right there when you signed in. This is the worst app I’ve experienced in my 14 years as a guest teacher..Version: 21.8.1
✓ Takes forever to load; constantly glitchesEven randomly logs you out right as you’re about to accept a job, making you lose it.Version: 23.2.3
✓ UpdateThe update does not allow you to save information. Each time I open the app I have to add district code and log back in. As well the font size is larger than the screen allows you to view. New fix needs to happen..Version: 23.11.10
✓ Substitute TeacherApp needs to offer an area that gives only a start and end day. This app “makes” you start and end a break….even if you didn’t get one! I worked with Autistic Kindergarten students for two days in a row. I didn’t have a break. I sat with them at their lunch table to help open their containers, drinks, etc…. I also had to constantly get up and chase two children to bring them back to our lunch table..Version: 22.7.3
✓ The worst app everKeep “fetching data from severs” for years. The app rarely function properly even updated to the newest version which claimed bug fixed. sucks!.Version: 24.1.1
✓ Stuck on “fetching data”This new update needs an update. I cant use the app at all anymore. I have to keep typing in the district code and once im in it just gets stuck on “fetching data”. Please fix!!!.Version: 23.11.10
✓ Rarely Loads ProperlyI have been using this app for a year now. It is great in theory, however the app rarely works properly. I have to wait for it to load and then it tells me I have to wait 10-5 seconds to refresh the sub openings. Last night the sign in page did not work for 10 minutes. It would be nice to filter by location but that feature doesn’t load properly either. While this app looks like it has a lot of features that would be valuable, they are only for show. I wish my district would find a better option!.Version: 21.12.1
✓ InconsistentJob availability is sporadic and very inconsistent. One moment there are lots available, then the next moment nothing..Version: 23.2.3
✓ SlowIt takes usually a long time to open, so I cannot check available jobs on time..Version: 23.2.3
✓ HorribleThis app is the worst it’s super glitchy and takes so long to load I’m always having to close and reopen sometimes deleting the whole app just to get it to work properly…and sometimes that doesn’t even work!!! This app needs a revamp it’s not good the schools need to find a different method to search for staff!!!.Version: 24.3.2
✓ Second rateWe fall behind, because people who get phone calls for subbing get first priority and we are put on hold or put behind the list, not fair, will probably go back to phone calls! Losing jobs because of this!!.Version: 23.2.3
✓ Awful. They RUINED their own app!I’m unable to stay signed in to the three districts I sub for through this app. If I put in my user ID and password for one district, it automatically populates to all three districts- yet each district requires a different ID and password. As a result, I can no longer CONVENIENTLY check for jobs on all districts. I’m missing work opportunities every day since this app was screwed up in Dec 2023. By the way, each district tells me they have to contact IT for me- I, the actual user, have no way of contacting the app for support. Way to mess up a good thing. 👎🏼👎🏼👎🏼.Version: 24.1.0
✓ App is very slowThe app is very slow and takes a long time to load jobs..Version: 23.2.3
✓ Texts>phone callsRandomly started receiving phone calls instead of texts and don’t have the option to turn text notifications back on in the app. Extremely annoying..Version: 23.2.3
✓ Won’t keep school district savedSince the last update, the app no longer saves the school districts! It’s making me request it every time! Not convenient!.Version: 23.11.7
✓ Worst platformAfter using the Apply to Ed platform for the last three years with a different board, SmartFind is the worst application. NOT user friendly..Version: 22.9.0
✓ Jobs won’t loadThe job search for substitute teaching jobs is taking several minutes to load, then comes up with an error message of unexpected interruption. This is very frustrating when you are trying to book in a popular district that several substitutes want to work in. I’m missing job opportunities because the app won’t load. Out of a 12 hour day, the app seems to be loading jobs 2-3 times. I’ve tried to load in several different areas, full signal bars, and even wifi; it just won’t work right. It used to be a great app, but the last few months have been awful..Version: 22.4.2
✓ Poor layout. Can't save login. Inaccessible sub plans.Can't believe there layout on many screens. Have their developers looked at the app on an iphone? Words on top of words, inaccessible buttons, links to sub plans that always give an error. Do they have a user interface or user experience team? Have they tried their own app? I log in every day, many times to look for sub positions. Can you make it so I can save my login credentials? Powerschool needs to do a deep review of their own product..Version: 24.3.2
✓ Not User Friendly or a time saverVery subpar to Frontline app. Archaic experience. Every time you log on you have to go through steps to filter for the schools you wish to work at. Seems no way to lock in your school preferences. Logging in, filtering, is time consuming when you are having to compete for jobs. With Frontline, jobs can be easily linked to your cell’s calendar; not so with SmartFind; a must if working multi districts. Wanted to link my Frontline District with the SmartFind District but seems can’t be done. Log on time, no multi district view, and having to manually load jobs to my cell calendar is a problem. Too easy to make a mistake and book 2 schools same day. Rethinking working for a district using SmartFind. Too cumbersome..Version: 21.10.1
✓ On the fritz?Typically this app doesn’t give me too many problems. Aside from taking a while to load… But today, for some reason none of my active jobs show on the app, despite the fact that I know I have jobs for this week, and it’s only registering the press of my finger for a certain sections of the app. For example, I’ve tried updating my schedule availability, but when I press the Save option… It doesn’t register it at all, but it seems to be perfectly fine with me exiting out of the page so that I can go back to another section of the app without having saved the changes I made in the first place. Anyone else having this issue? I have been on top of updating the app and I do have the most recent iOS on my mobile devices… I don’t know if maybe that might be part of the issue or not but…?.Version: 22.9.0
✓ Not great but no choiceThe app leaves a lot to want. Even though I put in to be notified of jobs, it will never notify me. Even though I put in filters, it ignores them and shows me jobs I wanted filtered out. Once, I was requested for a job and it would never let me click and accept it. I always have the most updated version and these glitches keep happening. Currently frustrated because I need to cancel a job and it won’t let me. Wish there was a better app but this is the app my district uses..Version: 24.1.1
✓ Pas fiableJe n’obtiens pas les mêmes résultats qu’une collègue. Elle a des postes disponibles tandis que je n’ai aucune tâche de disponible! Nous sommes dans le même Conseil scolaire. La seule différence c’est que son application est en anglais et moi en français….Version: 23.12.3
✓ Love the app but….I love the app but I miss out on jobs without push app notifications. Our previous system had notifications sent to our phones and I worked every day. While subbing I don’t have the time to log in every 10 minutes and check for available jobs. I used to get notifications on my watch and could reach my phone and accept. I know several subs have complained to our HR department about this issue and pleaded with them to go back to our old system. Hopefully notifications become available soon!.Version: 21.7.2
✓ AwfulThis app will crash constantly, takes forever to load jobs when you scroll down. One time it deleted all of my upcoming jobs and I had to delete the app and reinstall it for it to work. It won’t let you sign in at least 5 minutes before which is awful because when the bell rings, I have children in the room and the last thing on my mind is to sign in. It’s also not user friendly for administration and they have had a hard time adding in jobs..Version: 22.9.0
✓ Truly the worst app I have ever usedI substitute often and have experienced good and great substitute management systems. This is by far the worst app out there for subbing. It often crashes before I can even log in. Plus, when there are jobs available, I can’t even accept them because they are being offered to people over the phone. So then why even have the app?? It seems futile to rate the app since I don’t really think anything can be changed, but if there’s anyone out there who reads these and can do something…please do!!.Version: 24.3.2
✓ Does Not Send Job NotificationsMy school district switched to this system last year. I can not even begin to describe how frustrating it is to not receive notifications for jobs. I am set to receive calls and notifications at all times, but it rarely happens. When I am requested for a job, the app does not notify me. Logging in every ten minutes every day to see if jobs are available isn’t practical, uses data to send me text messages to verify the log in , is time consuming and frustrating. School has been in session since August and out of all those days the system has called maybe 20 times which equals to about one fifth of the time. In addition, the app rarely sends me a pop up in regards to jib notifications..Version: 21.10.1
✓ Lousy app with poor to non existent supportThe mobile app provides little help for Subs. To specify an ongoing day each week that I am Unavailable for jobs should e done in Profile Settings. When I set that I am unavailable on all Wednesdays I am still getting calls and texts. The online system does not reflect my preferences that I set in Mobile app. Using Filters is another problem. Instructions are unclear as to whether I am selecting preferences for Locations or eliminating Locations for potential jobs. Lastly, you can’t find anyone to call at Power School who supports Smart Find Express and it is not in their list of products on web site or IVR answering menu..Version: 21.8.1
✓ Please fix the upgradeAs others state, the recent “upgrade“ has made this app almost useless. You have to enter the district code every time you open it. Ridiculous!.Version: 23.11.10
✓ Hard to setupI find this app ridiculously hard to setup and use even when you have the User’s guide pulled up on one device and trying to navigate on another. There’s no place that I’ve found to actually put in dates that you already know you’re going to be out. And it appears that you have to setup times to be called on a daily bases which is ridiculous..Version: 23.2.3
✓ Poor UsabilityI agree it’s frustrating to use on your phone. It won’t load all the jobs available at once and makes you scroll up and wait 5 seconds before trying to scroll down and load more jobs. Before I figured out this hack I spent hours frustrated that I could only see jobs coming up immediately and could only get jobs for say May to load sometimes before the system kicks you out, makes you re-login and start all over again at the top of the list trying to load jobs future months. You need a filter by date function as well as location and teacher..Version: 23.2.3
✓ Please update the appOh my gosh, can you please update the app, 5:30pm rolls around and the app is incredibly slow and crashes. This makes it quite the ordeal trying to pick up teaching assignments. Don’t get me wrong, love the app, but it’s clearly not well designed to support x number of teachers logging on at the same time….Version: 23.2.3
✓ Bug fixes ruined appWhen I first signed up for this app in September it worked perfectly. Now when I sign in, it doesn’t go straight to available jobs, it goes to active jobs and keeps saying it’s fetching data. I have to keep exiting and going back in until it works. Very annoying! Please fix this..Version: 23.12.3
✓ Not User Friendly For SubstitutesHas stopped working at all! I’ve contacted my tech support and they confirmed that it’s nit working and it’s now necessary to use the website rather than the mobile app….This app requires a tedious logging in and a range setting every-time you want check for assignments. The filters need to be reset with each log in. It is so time consuming when all you want is a very quick check for available assignments. Further, it has no ability to push notifications that an assignment is available! So antiquated! Best I can guess is that it must be more “cost effective” for the school district over other, more efficient, applications..Version: 21.8.1
✓ Missing some optionsI would like the ability to email or text the contact to ask questions before I accept. An interested button would be nice to allow for the questions to be answered before I accept or to signal school to reach out to me. Some days I could be available for a partial shift and I would like to be able to easily communicate that interest within the app..Version: 23.2.3
✓ FreezingThis app is constantly freezing and I have to delete it and reinstall to use it - very frustrating as I need it on a daily basis 😩.Version: 24.3.2
✓ Please utilize the available section in my school district.This app tells me what jobs I have completed but my school district isn’t using the app to its full extent by listing available positions. They are still calling out, in the phone, the positions as they become available. As a relief worker it is not convenient and I have no idea what schools are in need of help in advance. If they listed the shifts I would be able to go to the schools that are closer to my location and more suitable for the grade level I am interested in working with. It would also be less annoying than getting calls all evening and morning..Version: 23.2.3
✓ Horrible SystemI hate this app, it has only gotten worse in the last year. It takes forever to load (up to 2 minutes) only to say there is an error. It never shows any available jobs because of this, so it’s basically useless to me; which is unfortunate because it’s literally necessary for work. I constantly want to throw my phone when dealing with this stupid app..Version: 23.2.3
✓ Missing featuresIt would be nice if the app would have the feature where we can search for assignments and not just seeing the active/non active and past assignments. At the end, what is the true purpose of this app that will only take up space in my phone and it only works for seeing assignments that are active, past ones, and canceled one. It also have the options to cancel an assignment which is good thing..Version: 22.9.0
✓ Seems worse with every updateI don’t know what is going on with your developers, but what was once a fairly reliable app (although it’s been close to a year since I would say that was true) is now just complete trash. No longer do I get notices from it, at some point after the last update it just stopped. Also, the login is terrible, probably 2 out of 3 times it just sits at fetching data from server message. Also if I try to update my call/do not call times under scheduling it just gives me an error when I save. All I can do is turn that option on or off. Can’t set a time. So I end up just logging in on line when I have time. So much for making things easier to access..Version: 24.1.1
✓ FreezesThis app freezes all the time. Often won’t open. Often says ‘unexpected error’ It desperately needs fixing! People’s livelihoods depend on it..Version: 23.2.3
✓ Slow starting the school year.Not sure what’s going on, because I’ve always had great experience with this app. However, I’ve found since the school year began this month, the app will not load or take several minutes to simply just log in right when jobs get posted. I’ve lost out on several jobs because of this app so far this year because it takes forever to get through the screen to select your district, and forever to get logged in. It just spins for several minutes. By the time I’m in the jobs are considered “old” and the list needs to be refreshed to update what’s available. Even the refresh takes SEVERAL minutes. I honestly believe the app just can’t handle the massive amount of traffic right when jobs get posted, because half an hour later (once 99% of the jobs are gone) it’s working as normal..Version: 23.2.3
✓ So bad I’m writing my first review everThis app is so egregiously horrendous and I’m so absolutely fed up that I’m writing an App Store review for the first time in my 12 years of iPhone ownership. It logs you out in the middle of using it CONSTANTLY. Constantly. I can’t set my availability, scroll through available jobs, literally ANYTHING without getting randomly logged out in the middle of using the app. It’s infuriating. And it’s not like there’s a minute or even a few seconds of inactivity—I’ll be actively trying to move as fast as humanly possible to finish what I need to do before getting logged out but every 30-60 seconds I’ll click on something and get the dreaded screen with the long error message and forced back to the district selection page. It makes me want to flush my phone down the toilet. I REALLY REALLY hope my district will consider switching to another hosting platform like frontline, because this app is so comically horrific that it feels like they’re actively trying to prank us. There’s no way someone whose job it is to make apps and gets paid actual money to do this could have possibly effed this up so bad. I truly despise and resent you, SmartFind express..Version: 23.2.3
✓ Will Not Load, Mobile or PC, Lost MoneyHorrible App for on-call casual and substitute positions. Does not load, unexpected exception, lost assignments = lost money. SFE keeps saying they have fixed the problem, every time they “fix” it, it gets worse..Version: 23.2.3
✓ TerribleCannot login via Microsoft 90% of the time. Mobile site very limited. Cannot believe that we have to use this due to a limited mobile site..Version: 21.8.1
✓ Doesn’t always workThe app doesn’t always work. I’ve deleted the app and started again and sometimes it works and sometimes it doesn’t. For example, it will load the available jobs, but won’t let me do anything else in the app. Yesterday, I had to go into my laptop to “finish” a job to be able to receive payment for working. The app continued to spin when I pressed the “ finished “ section. A lot of times the app won’t allow me to filter my selections..Version: 23.11.10
✓ Not user friendly!Apply to Ed app for another board is so much better! SmartFind makes me log in every time and won’t save my filters….so frustrating! There must be a better way…..Version: 23.2.3
✓ EeshIl est présentement impossible de ‘acknowledge cancellation . Le bouton ne fait rien. Il faut un meilleur procédé de testing avant de sortir avec une nouvelle version..Version: 23.11.10
✓ Partial day calls6 AM calls for jobs that do not start until 1 is totally unnecessary..Version: 24.1.0
✓ Terrible AppVery slow and non responsive, takes forever for it to change sections when tapped..Version: 23.2.3
✓ Does not work for subsApp does not work well for substitute teachers trying to acquire jobs. It does not update available jobs unless I log out and then log back in. It often gets so bogged down that I have to completely shut off and restart my phone. I cannot use this app at all when the system is calling out (5-10 PM and 6-9 AM). Even though it is clunkier to to sign into the website, I often need to do that rather than use this app. Apps are supposed to be easier than websites when you are on a phone. You folks have failed miserably with this app..Version: 24.1.0
✓ Dialler keeps calling all the way up to 10 pmMultiple times a day.Version: 22.9.0
✓ Improve it already!!Finally the app is available to us but there is much room for improvement. A search feature is a must. Second, how about the courtesy of a phone number or even an email address for questions? The available job list also does not refresh. By that I mean if there are 10 jobs when I leave the app without closing it - there are still 10 available jobs when I bring the app back up 2 hours later. The problem some of those jobs were taken but the app failed to refresh the screen..Version: 22.3.0
✓ Terrible appAbsolutely terrible. It does not ever load available jobs, just a constant error message. I even tried deleting and downloading the app again twice and nothing. There isn’t even anyone you can contact for support. I eventually found an email to contact from their website and they said they only speak with people directly at the school district. My district has specifically stated it does not offer support for the app, so there goes that. If I could give zero stars I would..Version: 24.1.0
✓ Does not workI have not been called all year for work, only for cancellation. This app is BUGGY! I have tried to get my board involved but they truly don’t know what to do. This is a very flawed system, they are not calling many many many people. If you trust your schedule to this app you will be left disappointed . You must go on the job Board & find your own shifts as this rarely calls out..Version: 23.2.3
✓ Auto-accept doesn’t workAuto-accept only sporadically works when it wants to. I’ve missed out on so many jobs because of it. Support is unhelpful. I’d get this app negative stars if I could..Version: 22.9.0
✓ DOES NOT WORKThis app will not properly connect you to your district..Version: 21.8.1
✓ Not terribleThere are some annoying bits. It doesn’t always let you look for specific schools that you want to work for. Schools frequently have a hard time finding me via my ID number, and It takes a really long time to load. With that said, it works on an iPhone 6 and it does the job it’s meant to do you just have to be patient. Look for work while you’re making coffee or loading the washer and eventually it’ll open. :).Version: 22.9.0
✓ This app sucksSince Sep 23, this app has been horrible to use. It takes forever to load, and when refreshed, by the time the jobs are loaded, most are gone. Today it started crashing. Opened program, and after two minutes, I refreshed, and the app kept crashing. Poor performance. Needs a serious update..Version: 23.2.3
✓ This app needs a big upgradeI used to use this app which used to be responsive and reliable. At 5:30 over the last two weeks, all I get is error messages and no jobs. It is slow and unresponsive. Especially at 5:30 when it appears it cannot handle the traffic of users. I have reached out for help but it is was not resolved properly or fixed. It needs an upgrade and doesn’t seem capable of handling many users searching for jobs at once. I also do get any calls now for jobs some reason. So frustrating..Version: 23.2.3
✓ Slow updatesThe app is too slow with updates!.Version: 23.2.3
✓ It works better than a person callingI like this better than a person calling. It could use some improvement. One, it needs to tell what grade or subject a teacher is as that helps me know if I want to sub for them. Two, the repeated phone calls for an open position is obnoxious. One text is plenty as I am not able to know ASAP if I am available when I get a phone call. Three, the wait time for searches on the app is also annoying. Four, it would be nice to block out certain dates I know I am unavailable..Version: 24.1.1
✓ Slow moving and unreliableEvery time I search I have to apply filters for location. In such a large school district, it’s be nice to be able to have filters set since we tend to sub in certain areas. Also, if we want to start a new search, we have to wait a set amount of time before it will let you do it. Why?!? And for a week now, jobs for the school I sub at won’t show up. I reached out to the district and they say it’s a glitch that smart find has at times and there is nothing I can do. So now I can’t see jobs where I’m able to work. That’s a problem..Version: 22.9.0
✓ Very stressfulI don’t seem to get texts for work. I’ve tried everything! It won’t let me verify my phone number because when I try to save it, it disappears. I’ve been trying to get help from my board for a couple of weeks now. In the meantime, I can’t make any money :(.Version: 23.2.3
✓ Text sizeYour app does not work well if text size is larger in phone settings. Info at bottom of screen is not accessible… accept and decline buttons often not appearing on screen..Version: 24.1.1
🙂 SmartFind Express Positive Reviews
SmartFind Express works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact SmartFind Express.
⛔ SmartFind Express Problems
