Wayfair Service Pro App Negative ReviewsWayfair LLC

Wayfair Service Pro Negative Reviews

4.5
4.57545 star

Total 22 Negative Reviews

Wayfair Service Pro App Complaints & User Negative Comments 2024

Wayfair Service Pro app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using Wayfair Service Pro? Can you share your negative thoughts about wayfair service pro?

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Wayfair Service Pro for Negative User Reviews

Jobs disappear in secondsI’m not sure in what area other installers are in, but in Miami, Florida the second I get the notification that a job is available it’s always gone by the time I even get to open it. It’s like throwing a piece of meat to a bunch of hungry wolves! I’ve had the application for over 4 weeks and have yet even had the opportunity to open the notification and accept the job! This is a joke and literally a waste of time. If you live in Miami and want some extra work I suggest checking other options unless you can have your phone in hand all day waiting for a notification to come in and instantly accept without even looking at what it is or where it is. Good luck!.Version: 1.91

This app has its pros and consA few pros that I’ve noticed is that there are always new jobs popping up but they get taken very quickly and most of the jobs are pretty easy for the most part. Very simple as long as you know how to read instructions. A few cons that I’ve noticed that need to be rectified asap are; they payments where very late for example i done and completed the job last Thursday and it’s now Monday and it’s still saying my payment is still pending like I’ve called multiple times over the weekend and they kept telling me that I needed to “wait until the next business day then it would be released via direct deposit” into my account but I have been waiting and still nothing. Another con I’ve notice is that when I do try and call they have me on the waiting on the phone for about 20 minutes!!!!! That’s ridiculous Like I really had to wait 20 minutes just for them to say it would be released the next day when that wasn’t the case. like I’m very frustrated with the payment issues like I shouldn’t have to wait 4 days to receive a payment when I was told it would be in my account within a day or two!!!!!!!!!!!.Version: 1.65

Don’t waist your timeDon’t waist your time. They sand many notifications for job availability you click on the notification at the second you receive it and it let you know it’s not available no more it don't make any sense no one he’s the time to look at the job even not to claim It. Did not hed the chance to claim even one job Support just do copy paste don’t even care about you! most prices don’t make sense to assemble bunk bed with stairs and desk $80 that will take you about 4 hours the average job is $20-40 for they claim 2 hour job unless it’s next door to your house I don’t see this happening I think all the good reviews here are made by them.Version: 1.75

App needs workI love doing this type of work makes me feel like I am in charge of my time and what jobs I take and what jobs I can reject some people will tip but those that don’t those jobs aren’t worth it because wayfairIs it calculating the time it takes to assemble these things correctly nor are they calculating the manufactures default of the products Also they need to start paying for the time the assembler pro has to take to drive it’s too expensive and the miles between jobs adds up to be very expensive to the point where the pay out means nothing Wayfair needs to start paying their assemblers more and stop holding back the money they’re given by the customer and start taking into consideration the time it takes get from point a to point BOther than that it’s a great app to make some side money I recommend using it if you have nothing else to do but just know you will be paying gas out-of-pocket because that’s what Wayfare says they don’t have a system to help workers to do so.Version: 1.69

Never work for this companyThey owe me $712 from the 29th of December to January 7th. Its is now January 24th and the refuse to release my pay or tell me what the issue is. I’m I will never longer work for them . Multiple contractors have stopped doing work for them due to not because paid . No manager will call you and they won’t let you have access to contact a manager . I have text messages and emails that prove everything they are saying . I wish I could upload pictures to show how they are completely ignoring me and not paying me ..Version: 1.92

App problemsI have done everything possible and the app still says “sorry we’re having technical issues” on logging in. I have uploaded a picture several times for the profile and it will not move beyond set up status. I have also refreshed the app and downloaded several times. NO ONE will help me fix this issue. I have emailed support and called. I can’t get jobs. Please fix app!.Version: 1.87

Use Taskrabbit for furniture assembly needs instead.Like all of the other negative reviews, this company underpays the contractors & wayfair charges the client double or triple the amount for the assembly. We get $41 for a bedframe assembly or $51 for a dresser, when the customer pays over $100. You always have to be on them if you don’t receive a payment or if the time of assembly goes over their estimates. Customers constantly cancel or reschedule jobs so don’t rely on this job as your sole income. The work they expect you to do for the pay sometimes is laughable, like a kids bunk bed for $51. If you’re a worker don’t waste your time, if you’re a client don’t waste your money on their assembly services. Get better service and skilled workers through Taskrabbit for assemblies, mounting or any tasks you need done..Version: 1.89

Site reviewThe site is weak as far as available jobs in such a large town goes and the prices are sub par for the work , time and fuel involved in going to any of these locations. So far we have made zero profit on any job we have gotten from this site . We are a highly experienced assembly service with 11 years of experience in this field and are very disappointed with this formats performance and pricing structure..Version: 1.56

Wayfair pro has a long way to goI can’t see the calendar beyond this week. It is Saturday now and I can’t even see 2 days out. My first day using the app, I had over a dozen notifications pop up, but when I opened the app, there was only one job listing. I set my range and availability conservatively to get started. Meaning, short range and limited times. I run my own business already and am not prepared to be on the run all the time. The one job i have been able to view was 80 miles away. No one is making a 3 hour round trip for $31. Also, the FAQ button takes you to the app download for the Wayfair shopping app. I guess they think we can just shop since we can’t see job availability beyond the current week. I don’t know how new this is, but it needs a lot of work before it is going to be effective..Version: 1.66

Still haven’t been payedI did a couple first jobs for wayfair and I tried as a side income but it’s been over a month and I still haven’t been payed I’ve been calling and emailing them to just keep being told to wait and wait and wait. Then they tell me to complete another job for them so they can attach the payments to it, why would I want to do that when I’ve yet to be payed for the first two jobs. I’m going to keep calling, emailing and filing a complaint with the state. Sure it’s not a lot of money but they didn’t have a problem getting their pay from the customers..Version: 1.69

If you like to work hardSo you drive all over the place. Deal with some nice people and some mean ones. All the gas you put in wear and tare on your vehicle. For wayfair to take over half the assembly money they charge to have it done. I thought maybe doing it directly would pay more then doing it through handy pro. But same thing here. Not worth it. If you want to pay me $102 to do a entertainment floating tv stand. And way fair only takes $42 like they pay us. Then it would be worth it. Stay tune my app will be out soon for all skill trades. Take care of the workers. Like it should be. My ideas will blow all these apps away drops end of January.Version: 1.54

Not worth ItVery few jobs in my area. Maybe 3-4 a week with an average pay of $41 per job. Mostly need assemblies. Takes longer than forever to be compensated after job completion. Started off getting paid 4-5 days after the job. Lately it’s been over a week to receive payment from them. I guarantee when it comes to accepting payment. There are no delays on their end. They require payment immediately but slow slow slow at paying anything out. Not like it’s hundreds of dollars. It’s chump change. Ridiculous. Not to mention the fact they pay us 1/3 of what the customer typically pays. $94 for a chair assembly that I get $31 of. Angi Wayfair they are getting over on everyone while they rake in the money. We need to cut it the middle man and it would save the customer a third and at the same time increase our payment by a third. Win win for everyone..Version: 1.92

READ REVIEW!Very difficult to get jobs before they disappear. Can’t fill empty times on your schedule because open jobs get taken when you exit to look at available times. Can’t read reviews about yourself. Pay is way less than 50% of what they charge customer. Impossible to get an email reply for missing payment. Wayfair needs to make it easier for Service Pros to contact them with issues..Version: 1.92

Good luck with profile picTakes hours (up to 24) the learn an uploaded selfie for profile image does not meet the rules. What are the rules? I have no f’n clue. We’ll see how the 3rd try goes. It’s been 6hours. This time I prayed with a little more meaning behind it since I’m starving.Version: 1.87

Not enough available jobs or options to extend areaI’ve never been able to look at any availabile jobs or change my service are because I’m in both infiana and Kentucky and up to 100 miles radius. I only just now booked a job because I was sent a notification of a job available. Is there a way to extend my service area and are there just very few jobs on Wayfair pro?.Version: 1.92

Nope!I have uninstalled, reinstalled, upgraded, downgraded, reset my phone, logged out, logged in, and I’m STILL having issues with this app. It won’t allow me to pass the photo screen where it says I need approval yet it shows me the exact pic I submitted on my profile screen??? So I can’t view any jobs available and no one I’ve talked to on the phone has any other ideas how to help me. This is literally the only app I’m having problems with at the time. I’m getting “sorry we’re experiencing technical issues“ notifications from this app when the app is open at random times. It’s gotta be some better way to fix this. I have the latest update on my iPhone (because the previous version in my phone was giving same issues) and the latest version of this app as well. Someone fix this !!!.Version: 1.74

Hardly ever any jobsI have been using the app for about a year now in the Baltimore market and I can only book about 1 - 3 jobs a month. I get notifications of new jobs but as soon as I click the notification the app says the job has already been booked, I literally click the link as soon as I get the notification sometimes and still the job is booked already 🤔. I don’t know if other people are using bots to book these jobs or if wayfair is sending out fake notifications just to get me to check the app but I have been disappointed in the lack of work available..Version: 1.75

Total Joke , save your energyAttempted to join platform for over 60 days. Upon finally being approved i was told to upload a clear photo to be able to book jobs , understandable ! , but after uploading 9 different photos with all the requirements they needed , i kept being declined and support was no help. Ill stick with Tasker platform or Ikeas platform , less headache and pays better..Version: 1.75

Low pay and not instant cash out.The pay is too low for what you’re doing, and then you have to wait a week to get paid. It takes 48 hours for them to release your money, and it’s business days, so weekends don’t count. Then to you then have to wait 1-3 days for your bank to clear so all in all almost a week..Version: 1.63

Not trustworthyWayfair is a not a trustworthy company. Myself and other Wayfair pros have been with Wayfair for two years and more. We have been making a consistent income of 3k-7k. Some pros have saw the consistency and left there jobs to be a Wayfair pro full time. Recently in the past few months we have saw a major drop in jobs. Pros can’t not even make $500. It’s not that there is any work available. Wayfair have decided to use there third party service provided Handy(Angi Services) more now. Handy is a company that offer you the same Wayfair jobs with a degraded pay. Example a bed $9 to commute to and assemble. Myself and other Pros have reached out to Wayfair for months now, and have not seen a change back. Definitely not trustworthy company. SOUTH FLORIDA AREA DOES NOT NEED HANDY!!!.Version: 1.68.2

For felons with no experience.I’ve been doing remodels and construction for 10+ years. I am a full time firefighter now and with my 2 days on/4 days off schedule, I figured I’d start with Wayfair pro to pick up installation gigs on my 4 days off. First of all, they charge the customer 2-3 times as much as they pay their “contractors” for the jobs. There were orders 35 min away that were paying $27 for 2 hr estimated job. And they specifically say, job estimates could be wrong and the “contractor” could be there longer, with no chance of more pay. With the background check and the almost childlike instructions for duties, this is meant for felons who can’t work for someone else. Which I get they need jobs too, but if you are anybody with experience, don’t even try with these idiots. Also, if customers read this please do not choose to use Wayfair’s “expert” assembly. There will be a felon who has no skills in your home, and he’s getting paid next to nothing for what Wayfair charged you. I will make it my purpose to tell as many people as possible about the scam that Wayfair has going on, including the 2.3 million followers I have on social media..Version: 1.52

DisappointingThe time Wayfair says they expect to assemble an item is underestimated, if it says 2 hours it will take 3 or 4 hours to assemble, they don’t count your driving time, 40 to 70 miles x 2 = 140 miles away and they expect that will come out of your pocket for a $27 or $36 job, they don’t pay for gas and mileage, The pay is not great for bringing your car, workers paying for the gas, the car insurance, your tires, your phone, they don’t pay for phone, there are no benefits, no health and no dental insurance. They charge the customer $100 or $200and offer you $45 to do the job. Abusive. The worst is to have to call to request the extra time and wait for a review that sometimes happens and sometimes doesn’t… Keep your own tracking save the job numbers and hours, I take pictures of the jobs, to prove its done..Version: 1.61


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