- 88.5LEGITIMACY SCORE
- 89.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Elgato Control Center App Complaints & User Negative Comments 2024
Elgato Control Center app received 74 complaints, negative comments and reviews by users. Have you ever had a bad experience using Elgato Control Center? Can you share your negative thoughts about elgato control center?
Please wait! Elgato Control Center Facebook comments loading...
Elgato Control Center for Negative User Reviews
✓ Key lights continue to lose connectivityWhen I first bought my two key lights, they would connect very quickly. Nothing in my environment has changed except for the Elgato updates. Now I have to turn the key light lights on and then back to neutral to get control center on my iPhone and on my Mac mini to connect to them. This makes me hesitant to acquire the stream deck as I don’t think it is going to maintain continuous conductivity..Version: 1.4.0
✓ Connection IssuesUnfortunately, the app does not function well or reliably with the light. It constantly loses connection and when it does work, there’s a huge delay when turning it on and off. I keep hoping a firmware or app update will resolve this issue. If this were fixed, the light would be a great value, but like this, it has proved to be the weak link in my setup. It often stands in the way of creativity when I’m ready to roll. Please fix..Version: 1.4.0
✓ Makes good hardware worseThis is negligent, drive by software development of absolute worst kind. Hit and hope rubbish that makes the product it has been developed to support worse the moment you download it. Constant quit on launch. Routinely forgets the key light. You essentially have to reset the hardware every time you want to use the software. If I worked on the hardware team at Elgato I’d badger my line manager to fire the software team because they make me look bad. Shameful..Version: 1.0.2
✓ Unable to connect to WiFiDespite finding the light in the WiFi setting on my iOS device, the app refuses to recognise the light even exists. How can it not be recognised after linking the light to the WiFi?! Product getting sent back. 1 star is too much for a broken app.Version: 1.0.3
✓ Looses connection oftenUnderstand that WiFi can have all sorts of issues, but everyone I open the app to turn the light off, the controls are in responsive. When I refresh, it looses connection and won’t find connection until I turn off WiFi on and off again from my phone. Otherwise this app would be fine and does its job..Version: 1.5.0
✓ Have to reconnect to Wi-Fi after a few minutes useThis is frustrating. I shouldn’t expect to reset every time I use in order to be able to control the lights with my phone. But that is exactly what happens..Version: 1.4.0
✓ It rarely connectsIt works sometimes in some of my other devices, but 80% of the times fails connection from my iPhones. I’ve been for weeks trying everything to try to connect my main iPhone and still they do not correct the problem..Version: 1.4.1
✓ Always, “No Accessory Found”This app is quite tedious. Although your product is connected to a power source, and your wifi is running completely fine, the app connection fails 9 out of 10 times. Its quite a hassle because even though your product worked with the app half an hr ago, it might not work in the next 15 minutes...Version: 1.3.0
✓ The App has issuesThe light is good fixture and size and when connected provides a good experience. However the app loses connection with the light at almost every use. Very frustrating and the updates to the app are few and far between..Version: 1.5.0
✓ Easy to use, a struggle to stay connectedI love how easy it is to use this app to control my Elgato Ring Light but sometimes it’s a hassle just to get it to connect, and the connection is never stable enough to install firmware updates. I will hold out hope that the Elgato team will fix this (I’ve already been through all the troubleshooting) but right now, it’s a guessing game as to whether or not my light will even turn on due to inability to connect..Version: 1.3.0
✓ No Siri Shortcuts or integrationsThis product is not designed to be used by anything outside of elgatos eco system. No Siri Shortcuts, no HomeKit, no simple way to control it..Version: 1.4.0
✓ Fails to connect a lotI don’t know how this product could be so bad at connecting. At least once every few days, the two Key Airs fail to connect to the app. The devices are on my network (via my routers app) but this app still struggles to connect. Highly recommend getting a non elgato key light for your streams if you’re looking for a consistently performant option..Version: 1.2
✓ FrustratingVery unstable and frustrating app..Version: 1.5.0
✓ GarbageThis app is 100% trash. The connection routine from the app to the lights flat out doesn’t work. And I wrote the connection routine for GoPro. They should have used BlueTooth instead of WiFi since the bandwidth needed for light control is so small. As it stands, neither of my lights connect to the app. I love the lights but the app is useless..Version: 1.0.3
✓ After update can’t find lights on my networkAfter app and lights update my app can’t recognize lights on my network, i reset the lights reconnect them to my Wi-Fi network still getting messages no accessory found. Done that 20 times, finally both lights appeared in the app but after exiting app and lunch it again it shows no accessory found. So frustrating. Now to control lights i need to turn on my pc.Version: 1.0.2
✓ Works…sometimesThe app is fine but the lights disconnect and connect randomly. Also, don’t turn on lights and then close app, everything just stops working and your lights will stay on requiring you to physically turn them off and reconnect them..Version: 1.5.0
✓ App doesn’t work across frequenciesWhen using a WiFi 6 mesh network, where the SSID is the same across both frequencies, the iPhone will add the light to the network without issue in step 1, but the app cannot find the light in step 2. After failing to access the light with the iOS app, I used a hardwired desktop (no WiFi on the desktop) and immediately found the light no problem. So it works from a wired device to 2.4Ghz, but not 5GHz to 2.4GHz..Version: 1.2
✓ Horrible applicationThis application is horrible and you cannot even connect the light strips to your wifi..Version: 1.0.3
✓ Works great but lacks a couple of much-needed featuresGreat functionality, but a touch slow to connect. I would love to see an iOS widget and a watchOS app for macros or even just all-on/ all-off functionality. Some way to integrate with home kit would also be an appreciated feature. Otherwise, the app does what it says on the can. I enjoy centralized control over my lights.Version: 1.5.0
✓ No Siri or HomeKit supportCome on catch up. This should be able to link to Siri to support voice controls. Save all these buttons or could link to Home app..Version: 1.0.2
✓ No connectionRegret to bought.Version: 1.3.0
✓ Latest update ruined my connectionsThe latest firmware and app updates have made my lights wireless function useless. You can no longer control them remotely. Sometimes one of the two lights connects but not the other. I now have to power them off with the switch instead of the app. It only works when my computer is on and I control it with the stream deck. Pretty frustrating. I wish I could downgrade my firmware to when it actually worked..Version: 1.3.0
✓ Needs work badThe lights are awesome but the app is trash. I’ve had the lights for 2 weeks and still can’t connect my 2 lights for more then 5 seconds. And I’ve only gotten them to connect 3-4 times max. My computer doesn’t have WiFi capability to I’ve been trying to connect with my iOS so I can use with my stream deck. No point of having these lights if you can’t adjust as advertised..Version: 1.0.3
✓ New updates bricked my lightsI’ve used two key lights since the pandemic started, and they’ve generally been rock solid for me. This last update rendered them borderline unusable. One or both lights won’t appear in the app on a consistent basis. I’ve done all of the reset and resync steps multiple times. Both the firmware on the lights and my app are the latest versions available..Version: 1.3.0
✓ App periodically can’t find key lightThis app periodically can’t find the key light. As the key light does not come with an on off switch, this makes the setup frustrating to say the least. Can’t recommend either product..Version: 1.4.1
✓ SpeechlessI never write reviews but I’ve got to right one after messing with this LIGHT for a couple of hours and let’s not forget people this is a LIGHT…WHY ON EARTH IS THIS LLLLIIGHT SO HARD TO NAVIGATE IT WILL NOT CONNECT TO THE APP AT ALL THE APP IS JUST A LOST CAUSE EVEN IF IT DID CONNECT TO THE APP THE APP LOOKS ABANDONED AND NOT AESTHETICALLY PLEASING ANYWAY…WITHOUT THE APP YOU CANT DO ANYTHING WITH IT THE LIGHT MIGHT AS WELL BE A LIGHT BULB LIGHTING UP MY WHOLE ROOM What a joke to say I’m disappointed and underwhelmed is an understatement 140 quid on a light that just doesn’t work shameful elgato.Version: 1.4.0
✓ Doesn’t always work9 times out of 10 if you have more than one light it can only find one and the others never show up so you have to manually turn them off. What’s the point of the app if you have to do it manually?.Version: 1.5.0
✓ So tired of thisConstant connection issues. I use this light once a week and the chance of it working is 50% at best. Constantly needing to reset it and reconnect it which takes hours as the connection keeps failing. Terrible product and app. Have no idea why people rate these. You know the connection is awful so why not include a basic dial switch on the back with the other switches?!!!! Terrible product and terrible customer service.Version: 1.5.0
✓ Will not reconnect to Key LightI had a brief wifi outage and now this app will not reconnect to my Key Light. All was fine before the outage. I’ve reset the light and re-connected it to my network. Several times. Frustrating. The Key Light is bricked until I can figure out how to resolve this issue. Ugh..Version: 1.0.2
✓ Ran into some issues when first time setup…Not really user friendly, the wifi setup instructions is not clear, had to google and YouTube the solution for 15 mins in order to solve a 30-sec issue. Should have just fixed the bug.Version: 1.3.0
✓ Lights are lovely if you can get them to switch onApp frequently can’t find my lights even upon reset. When they work they’re great but they regularly require reconnecting to the network which is not always successful. You can only switch the lights on via the app..Version: 1.0.3
✓ Rough, and Should Be UnnecessaryDownloaded this only because it was required to put my lights into pairing mode for the remote I bought SPECIFICALLY so I wouldn't be beholden to an unreliable app (seriously Elgato, what's wrong with a simple pairing button on the lights?!) It barely ever sees both of my lights, and commands rarely go through first time. It's useful to be able to see temperature and brightness, but would be even more so if it had a number defining it rather than a mildly obtuse slider..Version: 1.5.0
✓ Great Hardware - App needs presetsVery pleased with the hardware quality, and quality of the LED lights. Wide range of adjustment for the brightness and color temp. The app doesn't connect reliably. A better interface is needed for precise settings - and presets! Hopeful a software update will remedy these shortcomings for 5 stars..Version: 1.0.1
✓ Why do I need an app?Just to do basic functions. I bought two key light air and out of the box it says I need more software. I understand Corsair now owns Elgato but this would’ve been a great opportunity to pair with iCue software as another option or at the least give me some options behind the lights. Dim, bright, and blindingly bright. I’m happy I can use these as they are - but I shouldn’t need to use wi-fi or an app, and when I do try and connect, the light turns off and then I get an error, which prevents me from using the app. Seems like I’m not the only user having the same issues. I just purchased these lights as of this writing. So far not happy with Elgato’s decision, here. In the mean time - I’m going to browse Reddit and see if I can find a solution..Version: 1.4.0
✓ IOS and Mac app are worthlessThe app almost never connects to the lights on either platform. On my PC it’s rock solid every time but most of the time I don’t want to turn on my PC just to control the lights. I’ve done all the troubleshooting instructions from Elgato directly and from people on various forums and it continues to be a problem. After reading reviews here it seems this has been an issue for years with no real improvement. Had I purchased the lights myself I’d be returning them but since I cannot I just deal with it..Version: 1.5.0
✓ Desperately needs improvementsRead previous review. Josh has described my experience exactly. Considering the Key Light’s reliance on the app, one can only hope they will fix it rather soon..Version: 1.0.1
✓ Sometimes works sometimes doesn’tIt’s quite temperamental, one day you can use the light sometimes not- you can only switch it on with the app- not greats. When it works it’s a great light.Version: 1.4.0
✓ App not workingWas working fine with elgato air light randomly stopped working have restarted, uninstalled app, everything says “unexpected error occurred”.Version: 1.0.3
✓ Incredibly frustratingConnectivity is terribly poor. Even leaving the app open on my phone, it loses connection within 5 minutes. I have to reboot the lamp and phone app and wait about 45 seconds, and they are within 1m of each other and 5m away from the Wi-Fi hotspot. Used to be good but incredibly bad now, would not buy again..Version: 1.3.0
✓ Fine but super basic.Please please add widget support for controlling lights 🙏.Version: 1.4.1
✓ Doesn’t connect to key lightsTried over and over following all advice resetting the lights and app but still doesn’t connect. Like the desktop app, this needs work. Using k ok a test iteration of iOS so probably the app not updated..Version: 1.3.0
✓ Lights keep dissapearingYou re-link one light the other disappear etc over and over again.Version: 1.4.0
✓ Please fix connectivity problems.Windows Desktop Control Center works fine. The iOS app worked fine too but suddenly stopped working. After it stopped working I updated the software and the lights’ firmware. I see the app that requires a monthly subscription to control accessories has high reviews but this free app has poor reviews. I just want to control my Elgato Key Lights. Please fix..Version: 1.4.0
✓ Great app but…The app is great! However It would be Amazing if you could please add iOS shortcuts integration to the app so keylight products can be automated with Siri as currently the only way to control the lights is though this app or though a stream deck/control Centre app connected to a computer.Version: 1.4.1
✓ Very finicky softwareThe updates never work. Nice lights..Version: 1.4.0
✓ Room for ImprovementThe app works fine (most of the time). It sometimes won’t find my Key Light and I have to keep closing and opening the app until it does. The design of the app is bland and not all that functional. When you drag the sliders they bounce around uncontrollably — and where did the numbers go? I’d also like to see some custom presets. I’m surprised there is no Apple HomeKit integration or support for any other smart home devices (Google or Amazon for example). Using the app can be a pain if your phone isn’t nearby..Version: 1.0.1
✓ Poor ConnectivityWith the latest update, the app and device are having difficulty communicating (which also happened intermittently before). I have to keep switching the light on and off for the app to reload and connect..Version: 1.3.0
✓ Used to work (kind of)This software just hides a simple unencrypted HTTP POST, but rather than remember which devices you have, it has to discover them every time - that's where the trouble lies. Bin it and buy a Tapo smart plug, you won't be able to control the colours, but at least you can turn it off and on when you like instead of seeing the message "accessory not found" Come on guys, when I first bought this I wrote to say this would happen - and got the brush off - unless you get the discovery right, please open up and promote your internal API so others can use a webpage, terminal or even a Stream Deck to get control over your rather nice hardware instead of being encouraged to use this excuse for an app..Version: 1.3.0
✓ Latest update completely broken my devicesNone of my devices now appear or respond in control Center. Has occurred in the last month or so. Avoid!!!.Version: 1.4.1
✓ Utterly uselessWhat a spectacular waste of time, effort and money. All these versions in and still doesn’t work 95% of the time as it can’t find the accessories.Version: 1.4.0
✓ App needs workWhile the key lights are fantastic, the application needs work. I could set up the lights from my phone, but until I installed the windows app on my desktop the control app kept telling me the lights could not be found. Elgato needs to fix this issue..Version: 1.2
✓ Mobile App is horrible but the Key Light is goodPurchased the light and struggled to connect it to my mobile app. Called their help desk and they weren’t helpful. Can add my review about the app to several others here. If the company cared they can read the reviews and make a change but I doubt they care. Will be returning this and looking for a competitor’s brand..Version: 1.0.3
✓ App rarely worksThe actual lights work great as far as brightness is concerned but the app fails 70% of the time for me when I want to turn off the lights while away from my desk. Sometimes one of my lights can’t be found on my desktop app either. The software needs work before I can recommend this product or app..Version: 1.0.3
✓ Awful app and poor productThe app hardly works and when it does the ring light cannot connect to it, if by some miracle it does connect, you’ll be stuck with those settings as it won’t work next time. I have to reset the ring light about 10-15 times for it to connect with the app which means I get 3-4 minutes use out of it if I am lucky..Version: 1.0.3
✓ Needs significant improvementsEither you give us a robust app that actually works, have multiple features and user friendly or you don’t need to introduce an app which is worse than apps for many other competitors which are Chinese manufactured products. This app is very basic and still painstakingly slow. It doesn’t establish connection for a longtime. Needs intuitive and fresh loving app to justify the price tag and the brand image..Version: 1.4.0
✓ Not fit for purposeAfter spending hours trying to access a key light through the app I have given up. The app persistently states ‘No Accessory Found’ even though the device appeared in my phone’s WiFi list and was successfully added as an accessory..Version: 1.0.2
✓ Can’t add Key Light Mini in July 2022Because of the software, this light’s going to have to be returned. I intended to add these for use at home and then for my wife’s media space. It’s 3 hours since I opened one up and it’s now clear that this isn’t going to work. Older Verizon FiOS router is the gateway, Apple Time Capsule handles DHCP, about 35 devices on the network. I’ve tried to add the Key Light from my iPhone 13 Pro, from an iPad Pro, from a MacBook Pro M1 max. I’ve tried via WiFi, tried the suggestions for doing it without wifi first. Powered everything off before trying again. This just isn’t working….Version: 1.3.0
✓ Just terribleThis app probably has one of the worst price of hardware to quality of software ratios of all time. Where to begin: intermittent connectivity, no support for HomeKit, no support for automations or shortcuts, no widgets, no extensions, no lighting presets (adjust sliders and remember your settings every time). Oh and best of all you have to use it because the stupid light has no controls on it. Incredible that they can get away with this..Version: 1.3.0
✓ Don’t buyThe lamp is ok but the app control doesn’t work. Loses connection & won’t reconnect. Leaves the lamp useless..Version: 1.0.3
✓ Slow, inconsistentYou keep asking for a review, so here it is: The app is slow, unresponsive, and tends to take much longer to react on iOS than a desktop request. If the app can not turn off a light within 30 seconds, maybe that’s something you should fix?.Version: 1.4.1
✓ Constantly loses connectionMy Key Light Mini is always-on in Studio Mode, but this app wouldn’t ever know it. Will it work today? Roll the dice..Version: 1.2
✓ Horrible softwareThe reviews on the main site prove the software is garbage when trying to sync..Version: 1.5.0
✓ Never connectsElgato fix your product, we paid hundreds of $.Version: 1.2
✓ Solution to connect to your Wi-FiApp is trash and doesn’t show connections to my wifi6..after a bunch of wasted time I found that I could connect my light to my phone with no internet connection and then go into Wi-Fi settings on my phone and click on the light to set up a connection to my Wi-Fi that’s connected to my phone. Then reopen this control app and magically everything is connected and I can control my light through the app. Hope this helps everyone that’s having connection problems.Version: 1.2
✓ Works well, but not very reliableVery often, the app isn’t able to find a device that is clearly connected to my wifi (I can control it from my PC). When the app finds my device, it’s simple enough and well designed..Version: 1.4.0
✓ Light-mini issuesThe larger Elgato Light works no problem. Light mini troubles me all the time. Hard to connect to Wi-Fi. Impossible practically. Found one site where one of users shared that the issue could be with WiFi 5g usage. You have to remove 5g out, and live 2.5g only. After performing that change my mini worked. Still with some issues to connect to WiFi. Sad that it is so difficult to connect. Update Firmware please..Version: 1.4.1
✓ GarbageBarely ever detects the key lights I have. Constantly displaying no accessory found. All my devices are connected to the same network. I only have one router. Thankfully it still works ok with the stream deck or the key lights would just be an expensive waste..Version: 1.2
✓ The syncing process is not good.The light itself is great but everytime I open the app I have to close it and reopen it about 5 times for the app to find my light.... which I’m 2 feet away from. I hope they fix it.Version: 1.0
✓ The lights show up 1/5 timesNothing works i wait at least 5 mins for my lights to show up every time.Version: 1.4.1
✓ Cool but lag on connection sometimesSometimes one of my lights will lag when I try to turn it on and the set up through Wi-Fi can be slow and annoying.Version: 1.4.0
✓ Make your kit 5ghz compatible!Premium kit with cheap wifi connectivity!.Version: 1.4.1
✓ Please add Siri Shortcuts capabilitiesThe Elgato key light is pretty awesome.... in fact I have two of them. Despite being an awesome product the light and app lacks Siri functionality and we constantly have to open the app to turn on and off the light. Automation would make this product complete and bring it into the digital age. Please, please, pleeeeeeeease Elgato or apple add this feature to the app and lights..Version: 1.0.2
✓ Crashes on reload from memoryMaybe this is a new bug introduced when iOS got updated (I’m new to it in the last couple of weeks) but anytime I reload the app from memory it crashes back to the Home Screen. Thankfully a simple tap of the app opens it and it works fine afterwards. Very annoying as it’s probably a simple fix but I can see the app hasn’t been updated for 3 months so support seems sporadic.Version: 1.0.2
✓ Non intuitive and manual isn’t helpfulYou need to go to wifi setting on your iphone first and add the light to your local wifi. This is not stated in the manual or in the app. I just got lucky. I can see how this is super frustrating. After that it’s straight forward and works. Also the naming of the app is non intuitive..Version: 1.0.3
🙂 Elgato Control Center Positive Reviews
Elgato Control Center works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Elgato Control Center.
⛔ Elgato Control Center Problems
