- 93.3LEGITIMACY SCORE
- 93.8SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Coinbase Pro App Complaints & User Negative Comments 2024
Coinbase Pro app received 96 complaints, negative comments and reviews by users. Have you ever had a bad experience using Coinbase Pro? Can you share your negative thoughts about coinbase pro?
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Coinbase Pro for Negative User Reviews
✓ Customer Service Doesn’t CareDO NOT USE, THEY WILL NOT HELP YOU! Sent THIER COIN USDC from my wallet to their App, and it never showed up. Contacted them and we figured out what the problem was (VERY COMMON PROBLEM) and they refused to help. Sent me on a round about way to see if the issue could be fixed. When it was apparent they are the only ones to Fix the problem they refused, and even said “you should have sent a smaller amount to see if it would work”. It should of worked it their coin! This same issue has happened to multiple people and all of them have said that Coinbase eventually helped them out to fix it, they just don’t want to do they will putz around! They are refusing to help me after multiple requests, but they help some people! Lost $500 and they refuse to help, not because they can’t, but because they don’t want to!.Version: 1.0.83
✓ Keeps freezingI lost significant money due due to the fact that it kept freezing in me, if you want to go from orders page to market trade you have to wait for ages and that if it ever happens, most cases it just freezes, cancelling an order keeps freezing as well, very poor quality app for such a big company, so frustrated and ended up transferring most of my assets to another exchange provider whose mob app works properly, it is a shame!.Version: 1.0.93
✓ Every time I open the app it crashes.Crashes..Version: 1.0.55
✓ Zero customer service - if you have a problem no support.This app is mediocre for trading. Analytics are lacking, access can be difficult. If you have a problem, there is no customer support team. I’ve had login issues that took several days to resolve and never heard from a single actual person. This issue just resolved itself I guess. Then came the GYEN and POWR debacle. Picture this, you spend hundreds of dollars on a crypto, then lose access to trading it due to an error in COINBASE software. It’s been 2 days now, and the crypto I bought is beginning to plummet and Coinbase is still not allowing any selling of it. Guess what, NO CUSTOMER SERVICE!!! Only a couple canned and very generic notes that give no eta. If you want control of your money and to be able to trade for profit at your own discretion — go somewhere else. This app is the worst and I will be pulling my thousands of dollars out of it as soon as they give me access to it..Version: 1.0.83
✓ Extremely slow trading, will cost moneyThe app is extremely slow and buggy which WILL cost you money and on trades if you are scalping! You will surely be frustrated when it takes too long to load and refresh your account or order screens, and you cannot cancel a trade until it loads which could take a minute or li get at times. It always locks up liked this in the order screen and the best work-around is to close and re-open the app after each time you are finished reviewing orders rather than wait for it to load, if ever. As for quotes and charts, this app lacks too many features. There are no notifications for anything, not when a trade executes nor when a price target is reached. In fact you cannot set price targets anyway. The maximum chart is 1 day and the minimum is 1 minute. Inbetween are 5 min, 15 min, 1 hour, and 6 hours candles. You cannot filter out coins, they show all of them on the Home Screen. No way to set favorites. This was supposed to be the “pro” app. I cannot recommend this app to any serious day traders..Version: 1.0.83
✓ Overheats iPhone 12No clue what is up with this app, but it overheads my iPhone 12 Pro and rapidly drains battery. Even having it open for 1-2 mins adds significant heat, after 5 mins it thermal throttles..Version: 1.0.72
✓ Not sure how the reviews are so highIf you’re looking for simple, the app offers that. If you want to be able to manage your portfolio, this isn’t the app for you. All trade prices are rounded to the nearest cent. If you bought for $0.004 USD, all you will be able to see in this app is $0.00 in your trade history. Not super helpful when you’re looking back to see where you want to set a trade limit. As far as I can tell, you can also only transfer USD into the pro app from coinbase. So you have to sell a holding for USD and then transfer that. I’m sure there’s a way to transfer coin using API key on the computer, but I’m rating the app, not the whole PTO platform. Having an app implies it will allow you to manage your portfolio on the run. That’s simply not the case with coinbase pro. Happy trading..Version: 1.0.80
✓ BEWARE - I WAS SHUT OUT OF MY ACCOUNT UNABLE TO TRADEFor no reason and without any communication, be it a text message or an email, I was shut out of my account and API trading was disabled. I get that Coinbase may want to suspend accounts but for the love of sweet baby Jesus of Nazareth keep your customers in the loop. You will end up inducing heart attacks and early childbirth by freezing people out without recourse or understanding of what is happening. If you can stomach the above then the platform is good..Version: 1.0.47
✓ Uneven performanceThe app is highly unresponsive, with loading times and page transitions taking up to minutes to switch, say from home to holdings to orders view. It also hangs and does not respond to touch for up to half minute or more. Meanwhile, the standard app has no such issues, and but for the lower fee structure which is advantageous to me, I would just use the less complex, more novice friendly version. We’re that version as bad as Pro, I would move to another platform, and also sell my positions in CoinBase stock, because this Pro experience indicates for less than stellar future returns on that. If CoinBase can’t get an app right versus its own product? Very concerned I may be on the wrong horse, and another may prove better to use and invest in..Version: 1.0.87
✓ Very bad customer serviceIt's very weak, I can't buy or sell for almost 1 month and I can't withdraw my money. Every time I send an email, they say we'll fix it. I sent them passports, certificates, etc. more than 20 times and I spoke on the phone 3 times. It didn't work and they won't let me withdraw my money. I complained twice, they say we will handle it, they lie, my money will reach me..Version: 1.0.100
✓ USE ANY APP EXCEPT COINBASELiterally the worst app if you are an avid crypto investor. They “delay” your withdraws for 72 hours for “security precautions”. As if having passwords and 2FA isn't good enough. Don't play with peoples money like that and maybe ill start using coinbase again. Until then, ill take my money elsewhere..Version: 1.0.80
✓ Technical issues arose at the worst possible moment...I’ve been using apps since iPhone4 and this is my first review ever. I’ve been moved to write this review because of this app let me down yesterday. You see, I was on Coinbase Pro yesterday morning (May 19,2021) while ADA Cardano was priced at $1.10... but this app did not allow me to BUY. instead, it flashed a message stating that there was a “problem connecting to the network” just then during the big drop in crypto prices. I was prepared to buy $1000 worth of ADA but missed out on that great opportunity. Also... a few of the most technically-advanced crypto are missing... Polkadot, tezos, fantom, iota, & Bitshares. To be fair, the fees are lower than its sister app, Coinbase, but the regular Coinbase app is much more polished and easier to use. Another good thing about this PRO app is that I can set Limit-Buy orders which are a MUST when buying crypto. The saddest thing is that only Coinbase and Robinhood are available for buying crypto in New York State..Version: 1.0.75
✓ Money lost in limbo, can’t send transactions nowSomething happened while I was sending usdt to coinbase. My app somehow checked BEP-20 (even though I’ve never used it) and sent nearly 5 digits worth of USDT-bep20 to coinbase exchange. This was everything. I quickly contacted coinbase which they said the funds were not retrievable. This is false. They have complete access to these wallets but they’re saving up this bag of victims in order to push a PR move in the future to bump their share price. They helped people before 2021 and now they don’t help anybody. Well, I don’t want to wait as I have taxes to pay on that money. Give me my money back. Please. You have no idea what you’ve done to me because of this. I used to be an avid crypto enthusiast but now I suffer from a form of PTSD I cannot send transactions now because I feel it is too risky. I will never use crypto again. Please give it back, pleaSe.Version: 1.0.93
✓ Good app but needs more features!First off, my only complaint is that when I want to sell any of my crypto lately when I try to sell 50% or max of a certain crypto those options just aren’t there and I have to force close the app and try again multiple times for those options to appear which is frustrating and makes me miss good selling opportunities Some features I wish the app had were the ability to get notifications when a crypto hits a certain price (I know apps exist out there but i don’t see why it can’t exist on Coinbase) or the ability to set a limit buy and limit sell at the same time (so that once the crypto is bought then it would be sold when it hits my next target instead of having to constantly check the app to see if the crypto even hit my buy limit).Version: 1.0.99
✓ Good app but needs improvementsThey created a better app but left all the good parts about basic Coinbase behind, growth charts for the profile would be nice. Being able to see your coin growth vs it’s life growth from one screen would be nice. Having to back all the way out from my profile then going back to the market list and then having to search for a coin is a bit annoying. Having the favorites list was nice. They need to take the good parts of regular Coinbase and incorporate it with the pro version. Also it would be nice to see a crypto app like a stock app where you can see you gains compared to how much you have invested. Sitting there and doing all the math to figure out how much I’ve spent on a coin or all my coins vs what have all together is a little annoying. I feel these are easy things to implement into the app. Especially considering how much we spend on fees..Version: 1.0.82
✓ No improvements ever on order book or depthBoth features are completely useless the majority of time for the order book you cannot change it to seeing intervals of 1 or 10 dollars instead it shows about the 20 closest to bid and asks orders no matter the size which for btc is only a range of under $100 which is useless because bitcoin can move a hundred dollars in a volatile few seconds showing you a whole new list of orders. If you could zoom out on the order book or like have $10 intervals like on the computer version which combine orders to show more of a range of orders around whatever asset. That simple change would make using the order book effectively possible which right now you really can’t. As for the depth the problem is similar, you cannot zoom out like on pc and it only shows a range of few thousand for Bitcoin but it is more useful than the order book but another easy improvement..Version: 1.0.63
✓ Still a shamblesTabs along the bottom always unresponsive a minute or two after opening the app. Have to keep killing it to respond again. Multi-billion dollar company with engineering resources for building and running a real-time trading platform but they can't build a working mobile app. What an insult to the software engineering discipline..Version: 1.0.95
✓ Account login issueBad customer service, cant login back to my pro account. Can’t get any assistance at all!.Version: 1.0.75
✓ Needs work, good asset selection, no way to see how I’m putting in, navigation is complicatedCould use a favorites tab to see exchanges you’re interested in, the orders and wallet tabs should have a place to go to the exchanges associated with for each order/crypto so you’re not shuffling everywhere all the time trying to check prices/rates. And fees are a bit high if you wanna make daily trades, and also I have no idea if I’ve made enough to profit on the trade Bc theres no way to see how much money you have made vs how much you put in. And how much money you put into an asset at the time you made the trade. Or how much you’ve put into an asset in total vs how much your bit is worth now. Also a way to see percent change from a desired amount of time on the candle graphs, or at least show it for the time intervals provided would be nice. So I don’t have to be adding up candle graphs and guessing each tome I need to see if I’ve even made enough to pay the fees and profit. Just tiny things that could make the app so much easier and efficient to use. We can all make money if the app is improved..Version: 1.0.73
✓ AhmedVery slow even when connected to wifi. Lacks features compared to competitors. Eg. Throws you out when you exit the app, it should have an option to stay connected with interval 1min, 3min etc. Layout is all wrong, you can’t see profit/loss, you have to go to live market, choose crypto to view your holdings and to buy/sell!.Version: 1.0.75
✓ Lagging and Slowest app everI’m furious about this Coinbase pro app because it works so slow like just new apps developers just made a prototype app .the app is lagging too much like my fast internet also not working for this app because it’s too slow but Coinbase app is much better than Coinbase pro and there were many updates for Coinbase but for Coinbase pro app almost not at all sometimes it’s makes me crazy.I’m very disappointed with this app .if I could give zero I’d rate zero for this app.😠.Version: 1.0.78
✓ Honestly you can do much betterListen everyone loves your app and I am with you on that. But this Coinbase pro should be for pros not this useless garbage. Please update the chart capabilities they are lacking. Make it so I can look at the chart and also be able to trade on the same page and book orders at the other page by swiping as you have it. Same thing with the book order page, the buy and sell capabilities should be on the same page without blocking the view. Also, I would appreciate charts that I can move and make smaller/larger or longer/shorter using my fingers. That would make this truly pro. Even then there are more things you can add that pros usually should have access too but you know better LoL. Pls do it..Version: 1.0.85
✓ Poor UI and overall poor experience (just use Binance)Coinbase pro is as if they took the idea of a crypto exchange and tried to make it the worst experience possible. - You have limited access to markets (usually only whatever currency you deposit, with no clear option to convert the currency) - There are barely any information sources, being only a candlestick chart, depth and book. The candlestick chart does not let you scroll or zoom, so you can only see about a month of movement max. - There are minimum withdrawal amounts which I have only been able to find when I own the crypto, so good luck finding them before you buy. - The only thing this exchange is useful for is depositing GBP and purchasing crypto to then send to Binance while faster payments is suspended in the uk..Version: 1.0.80
✓ Useless app on IOSI switched from coinbase to coinbase pro so that i can use the limit order feature however i am unable to add my bank account to transfer money. all i can see is a pop up and nothing happens. utter waste of time..Version: 1.0.75
✓ Coinbase pro steals money - don’t use.No problem with coinbase for years. Opened a pro account, deposited over £100,000 GBP and they froze movement of funds. No explanation or help to resolve. I call them nearly every day now, everyone they say the pro team is only on email. Pro team sends generic email saying you cannot withdraw or deposit. Won’t help, just repeat back to me the problem I have already told them. Essentially they allowed the transaction in, then decided to keep the money without any explanation. Currently seeking legal advice and will go to the regulatory body in UK for help. Don’t not use coin base. This is what can happen..Version: 1.0.97
✓ Crashes constantlyI’ve been using coinbase and coinbase pro for awhile now. When using the coinbase app I never had any issues and could use it without worry of it crashing in the middle of placing a trade. Not so with coinbase pro. Using the app less then 5 minutes starts making my phone lag significantly and stutter. But I cannot even use it 10 minutes without the app completely crashing on me. Additionally my phone is often burning hot after using the app. It seems as if the app is not at all optimized for iOS and needs significant improvements and likely even a complete overhaul. I’m hoping that the developer will read this review and make the much-needed changes that so many people have been voicing. This is unacceptable for an app that is crucial in making important trades that could prove costly when the app crashes. Please fix this Coinbase!.Version: 1.0.59
✓ Better tools than coinbase, worse GUIWhile pro has better tools and allows stop and limits, the regular app has push notifications. As far as I can tell, pro does not. It almost seems as if the GUI for pro is intentionally more convoluted. I cannot recommend this app until it has push notifications and is less complicated to navigate. If you are going to label something as “pro” it should be your normal UI “plus” features, not an entirely new, less user friendly UI altogether. “Pro” should mean we get more, not that you have to be a “pro” to figure out what most exchanges already include. Everything is so counterintuitive compared to “not pro”. Other exchanges have far more complex UIs that are easier to manage than this one. I just want to know when a limit order or stop sell executed please, and I’d like the withdraw function or deposit to also be on the ticker view..Version: 1.0.77
✓ Canadian FundingWish i could link my canadian bank account on coinbase pro and have the opportunity to trade my cad for usdc..Version: 1.0.65
✓ Do Not Download!!It’s designed for Canadian’s viewing pleasure ONLY!! Meaning, no trade what-so-ever!!.Version: 1.0.18
✓ Limited trading pairs for those not using USDCoinbase Pro works differently to the more basic Coinbase site. All trades must be between a pair of currencies, such as bitcoin vs US dollar. One can set up automatic buys and sells, so far example on can set an automatic buy if bitcoin drops to $30,000 and an automatic sell if it reaches $70,000. When it comes to trading with GBP or Euros, one is much more limited. I can’t trade Shiba Inu vs GBP, but I can with USDT which is linked to the dollar. But I would have to pay a lot of currency conversion fees moving GBP to USDT.Version: 1.0.80
✓ Gerald Butler uses this app - because it is SpartanBare bones, minimalistic, rough, etc. This app is for buying and selling crypto with low fees. That’s it. I use regular Coinbase to monitor prices and to do research because Pro is just not any good. I don’t understand why the regular Coinbase UI can’t be utilized here. I hate having 2 apps to use to do things crypto associated. That doesn’t even factor in Robinhood, who I use to trade BTC and ETH to avoid fees. Other than that - this app is fine for buying and selling crypto that you know you want and at the price you want. Do not use the app expecting anything other than low fees. It’s hard to find cost basis, to know where to go to place trades, to find rates of return, anything worthwhile really. Just buy and sell with low fees - that’s Coinbase Pro..Version: 1.0.75
✓ Slow as hell, very few features to be “pro”Zero stars. Slow as hell on my iphone 12 pro max running latest ios. Comparing to Binance, Coinbase pro has no features. I am not even sure how this is possible make an app with such a few features so slow and so unpleasant to use. And that’s a public company who recently IPO’ed with market cap of 60bn! Also, why euros on my account aren’t considered a part of my portfolio? And there’s even no direct pairs from gbp to eur, so I have to exchange via bitcoin or something! Outraging.Version: 1.0.78
✓ Don’t install itThe slowest app I ever used. I don’t recommend it. Regardless of their stupid verification system.Version: 1.0.88
✓ Could be a much better platformHonestly this could be a much better platform. UX/CX Isn’t the goal though. The goal is to generate Revenue for coinbase while providing as little as possible to the customers. An example is price alerts versus customized alerts. Customized alerts are a given on other trading platforms for stocks etc. But coinbase took that feature away years ago and instead gives price alerts, which I think only serves them. Price alerts create a FOMO opportunities for Coinbase but are often detrimental to the customers. There are other things but basically coinbase is one of very few platforms to trade crypto in the U.S. and the lack of need to satisfy customers shows up in the user experience of this platform. Put in a bit of your trading portfolio and let it fly. Whatever happens, happens. Hopefully the app gets better over time.Version: 1.0.81
✓ Fix thisStupid app is crashing every time I log in😑.Version: 1.0.59
✓ LimitsThe limits are stupid on this even coin base not the pro version are stupid i dont reccomend this at all they only give a 15 dollar limit on accounts do not download at all.Version: 1.0.81
✓ Constantly freezesI’m back for another yearly exclamation that they still have such a buggy app. The generally good data in the Coinbase Pro app is basically overwhelmed by the constant freezing and lag. I can’t even use the bottom few navigation page options without it spinning a loading screen for almost a minute before anything loads or crashes. (Even with New phone, up to date OS, up to date app version.) This has been a several year problem that I see others echo and still not fixed. It sometimes gets a hair better with updates but I would award it the most persistently failing, laggy freezy app I’ve ever used over a multi year time frame. Try the website, occasionally have better luck there (but really they should have a great mobile app)..Version: 1.0.94
✓ Increasingly frustratingThis app was OK when I first used it a couple of years ago, but has become increasingly difficult to use. Slow to respond and no watchlist, which means that you have to search an increasingly long list every time. The chart viewing is very basic. Now there is a banner across the market screen which means only three items can be viewed at any one time. Maybe people on newer and larger phones are having a better experience, but this needs to work on all smartphones. !!!!Take the banner off at least!!!!.Version: 1.0.102
✓ Decent App, horrible feesWhile many of us have been waiting for CB Pro mobile app, the recent decision to 3x the fees for small volume traders (on top of previous increase earlier this year) has soured the trading experience in a major way. Giving up 1% in every round trip trade makes scalping strategies significantly less appealing and reducing liquidity for the platform. Even in the description of the app here it states 0 to 0.25% commissions which is no longer true thanks to very shortsighted decisions from the management. So when using this app beware that unless you are a high volume trader you will be carrying the burden of high Coinbase pro fees (tied for highest now for trading exchanges). Hopefully CB Pro changes this strategy before they lose all small volume traders to other competitors... So, only 3 stars until they drop the fees!.Version: 1.0.0
✓ Crashes all of the timeIt sure what is going on at Coinbase, but the App just crashes at least 50% of the time, regardless of what page is being viewed. At the end of 2019 it was not doing this. Also startup time is very long, if you see that the market is moving, (alert from another App,) by the time Coinbase Pro is open, the moment can have passed. Finally, the scaling of the backend needs to be looked at, each time there is a major run, on BTC the service crashes (App and web portal)..Version: 1.0.28
✓ Battery Drain!Nothing I like better than watching real-time trading activity.. but this app can literally drain my full battery in like 30 mins.. not sure what it’s doing.. maybe mining Bitcoin?.Version: 1.0.80
✓ Continually locked outThis is an extremely unreliable crypto trading app. You may experience continually being prevented from trading on your account with continual requests to verify your details. Even then you may be told that your records do not match even though by reviewing them in your settings you will see that they match perfectly. I write from experience and currently have no access to my crypto. I would advise against this app and coinbase. Please do your research.Version: 1.0.54
✓ Bugs and No 2FA - what the hell?!No thumbprint or security to get into account. No confirmation on buying coins, and for the past 2 months the order history page on iOS hasn’t been working. What the hell is going on?!?.Version: 1.0.94
✓ Just Horrible. Who designed this?This app on my iPhone is a cumbersome, poorly designed, buggy app. I don’t know even where to start but let’s start with the most annoying thing.. * Slow and locks up: usually once you navigate to the Orders screen and do anything and return to Portfolio it locks up so bad that I constantly kill the app and relaunch. I can do this 3-4 times while changing an order. The Orders page just sits there with the spinner … just pathetically hanging. * Search in Markets: often will not find a coin with a valid text string. I have to go out and back in a couple of times and then decides to find it. Buggy. * Buy/Sell flow is ridiculous: Intuitively you would think that you would sell based on your Portfolio. Not here. You have to go to Markets, search for the coin, remembering the symbol, select it then buy/sell. Absurd. Makes some sense for buying, but why would you not sell or buy more from your Portfolio page like every other stock app in the world? * Charts: In Markets you can look at coin charts but can’t go back far enough or select a zoom area. No way to get data sorts like top 10 volume etc. Very very basic. Seriously have no idea how this app for over a 2 rating. It’s crap..Version: 1.0.93
✓ Have a problem with update!A very big problem with the heating of the device, I have an Iphone 12 pro max, I updated the application, the phone heats up like a frying pan, it is not convenient to use, in the new update, they did not fix it, but only added an error! we must wait for the update again! Otherwise everything seems to work well..Version: 1.0.55
✓ Drains battery very fast.This app is only good if you want to convert your iPhone into frying pan (i am using it on iPhone 11 pro max). This App drains battery like crazy and phone gets really hot. I have to shut this app down after 5 min of usage..Version: 1.0.78
✓ Nice app but needs work...The graphs have no overlays like EMA12 and EMA26 and associated oscillators like MACD. Those really are the absolute minimum as all other exchanges have them. It would be nice if the app could send notifications when transactions happen. So easy to implement but seems missing in the app which is disappointing..Version: 1.0.63
✓ Missing a few key featuresCoinbase and coinbase pto need to integrate into one platform/ one app for coinbase to excel Coinbase Pro lacks the Portfolio Balance graph that is key to knowing your gains and losses across your whole portfolio. The portfolio section on the original coinbase app NEEDS to be integrated into the coinbase pro app! If coinbase pro had the feature the regular coinbase has it would be probably be the most popular crypto trading app! What the regular coinbase app lacks that coinbase pro does better on is frequently updating the prices of the crypto I see coinbase being the best and the mainstream app to buy and sell cryptocurrency on such as robinhood to stocks but the coinbase devs MUST add a portfolio balance graph to coinbase pro to make it take off merge the apps into one and this will be a trillion dollar company!!!!! Coinbase stock will skyrocket as well as the amount of users !.Version: 1.0.75
✓ Thousands on Hold Due To Technical Difficulties!Coinbase Pro has delisted 2 Tokens called Gyen and Powerledger. They didn’t give any warning. They just took the tokens off the platform with thousands of people’s money in these tokens. I was one of them. They have suspended most people’s account so you can’t even withdraw to buy another token. The tokens on other exchanges have risen to all time highes, but Coinbase had scammed its clients by suspending the tokens in the middle of a massive DIP! So during the bullish run this weekend we had to watch portfolios rise 50% but can’t touch our own money because of this scamming technique! You’ll be better off on another exchange, especially if you want control over your own port fly and winnings! It’s been 3 days and they have yet to fix the problem. Just Run and never come back! It’s not worth it!.Version: 1.0.83
✓ Unreliable, constantly freezesI really wanted to like this platform since I started trading with Coinbase, but they clearly did not put the effort in… First of all the app constantly freezes for 5-8 seconds at a time, so unless you place your limit orders ahead of time you can’t rely on this app whatsoever for market buys. Also the only thing that makes this “pro” besides being able to place limit orders is the charts are candlesticks and show volume. While this is slightly more helpful it still doesn’t do much without an RSI and Stochastic to add to it, and even worse than that the charts only go up to 1 month which is useless for long-term trading… Lastly they removed all the nice features in Coinbase like a portfolio net value (I guess since it’s “pro” they expect you to add it up yourself even though the filled orders don’t show the purchase price which makes it impossible to do), the net change on your assets day-to-day, and the news and trade ratios because I guess “pro” traders don’t like to know breaking news and who’s buying/selling…. Pretty disappointed..Version: 1.0.92
✓ One week, my money vanished!I made a UK bank transfer to my “pro”!! Coinbase account which supposedly takes one business day. So far, five business days later my account has still not been credited. I’m a lot of money out of pocket, wondering if it has vanished into the ether, and I’ve lost significant investment opportunities while waiting. Look for another provider is my suggestion. I also know that coinbase have been messing up identification (see other reviews) – I too have had to send proof of identification twice now, and been locked out of trading for long periods. They have a web form to contact them and nobody replies for days even while they are holding thousands of your £s and not letting you do anything with them!.Version: 1.0.55
✓ Secure but not many featuresPros: - FDIC insurance on your stored USD currency (not on BTC though Coinbase itself is established enough to personally insure, though this is only as good as their word). - Instant trading capabilities upon USD deposit - High enough global trading volume to fulfill the average person’s limit-sell orders completely Cons: - Both the website app and website terminal itself leaves much to desired, namely: - Can’t view the chart, trading terminal, and all orders in one screen. - On the app, you can’t view exactly how much USD you have to trade with (for example yesterday said I had $1,500 USD balance available after a few of my trades cleared but that was 0.02xx BTC in my wallet, not the actual USD amount. - Chart has few overlay options and you can’t view your orders on the chart like with Binance, which at this point should be a required feature on any crypto platform - Both the app and website terminal are slower than any other existing exchange. Overall: I like Coinbase itself and will continue using it since I have a high 30-day trading volume and thus the fees are low for me, and the security is probably the best out of any exchange. However the website and app need some refactoring to address bottlenecks and UI/UX design..Version: 1.0.80
✓ Money is missingDear sir/madam For my Coinbase pro account I sent money form my online bank. First time it worked, but second times, the money doesn’t reach my account. I don’t get what’s happening?? Can you please help me out? Thanks.Version: 1.0.80
✓ Lost all my cripto as soon as I transfer it from BinanceI had lost 14,000 USA is all the dogecoin I had bought I will strongly suggest do not use Coinbase.Version: 1.0.80
✓ Stealing funds from usersTried to withdraw all my money out back on May 4th, still waiting, still being ignored when I email in asking about it and when I logged in earlier the money from my account (wasn’t much like $20) is gone, the withdraw has been removed from the transaction history and I guarantee they don’t care at all.Version: 1.0.99
✓ Love Coinbase but keep getting kicked out the appI try to go to my account details but keep getting kicked out the app.Version: 1.0.26
✓ So soCoinbase pro is limited in some basic functionality. I would like to see the following things implemented: The ability to favourite certain coins so that they appear on the home page. A simple graph showing price progression for 1h/1 day/1 week/1month/1 year/5 years, just like in the Coinbase app. The ability to fill an order by putting in the limit price and the total spend and then have it figure out the number of coins. The ability to select a ‘max’ number which fills an order for coins to the limit of money available Some way to go to being a true pro app..Version: 1.0.68
✓ Good app but watch out for those “manual reviews”Came here just to write a review on the lack of customer support. BE CAREFUL. After using for almost a year my account was flagged for manual review. I received no heads up, no email (not in spam box) no message and no app notifications. I’m not able to buy or SELL. I’ve lost/losing money and have absolutely ZERO recourse. The customer service is non existent. I had no idea anything was amiss until I emailed customer support. I was told basically to wait (during a major sell off, how convenient) I wasn’t asked for any additional info or given any steps on how I could rectify the situation. I have no faulty deposits, my bank has no issues, I trade small with nothing over $1000 every few months. I’ve read horror stories of people who are still waiting months later with no help and still in review. As I type this, I’m losing money that I normally wouldn’t. When things are good, it’s a great app but when things are bad, you’re on your own..Version: 1.0.82
✓ Shocking...Worked okay (ish) for a while but two critical issues in as many days, whereby I was unable to cancel a trade and then place a trade, resulted in substantial losses. Tel. support not available and email support next to useless! I’ve also been sitting with a friend whereby one if us can’t access the app at all because ‘the website is under maintenance‘ yet the other can log in and execute perfectly fine. Shambolic..Version: 1.0.47
✓ BugsI’ve been using this app for months and everything worked perfectly fine then all of a sudden I woke up one morning and the app somehow logged me out without me doing it. So I tried logging back in and the app said I “exceeded my rate limit of trying to login”. It was my first time trying to log back in so this doesn’t really make any sense. Support has been no help at all and I researched online. Apparently this is a common occurrence with this app because I found countless posts about other people dealing with the same problem. This app will just randomly log you out and then you just can’t log back in. I’ve been trying to log back in for three days now and it won’t let me. I can access the web browser version just fine so it really doesn’t make any sense that I’ve exceeded a login limit or why that would even be a thing in the first place. Once this is fixed I’ll return my rating back to it’s actual rating..Version: 1.0.72
✓ The worst support I’ve ever come across1 star is generous when referring to the Coinbase support team - tickets literally don’t get answered, money lost in the depositing process and no one seems to care. Avoid Coinbase at all costs if you want to protect your money - use Binance or something else where support is provided when things go wrong, which they do sometimes. This is a company that is going to flop at IPO time..Version: 1.0.62
✓ This app badly needs redesigned…I like the idea of coinbase pro giving you the ability to see the candle wick style for the trade charts as well as the better trading fees that come with this side of the site. However, I often find the mobile app more of a nuisance to use than I should, and it really only works out well if your using it for entering orders and using the desktop site to watch the chart, because you absolutely can not do both feasibly, especially in fast-moving, high volume situations. For one the trade history ticker gets covered up by the clunky and overly large buy/sell pop up. The app also doesnt support scrubbing back and forth in time divisions. You are limited to a fixed window of the last 35 periods of time in each division. Lastly, this app devours battery charge. It is evident something highly resource consuming is going on during runtime in this app, possibly constantly polling the site for updates to the chart? My phone has gotten pretty hot from leaving this app on screen for extended amounts of time. This doesn’t happen outside of coinbase pro. Honestly the only reason I even still use it is because coinbase offers some cryptos not on binance at this time. If it weren’t for that, I would probably switch totally to them..Version: 1.0.93
✓ Its very basic but just about works.Keeps properly logging me out and then doesn’t accept my password. Only solution is to reinstall the app then it logs in fine again…until next time. Very annoying. Functionality is very basic, I could suggest loads of features to improve this thing but here are the most important: There should be an option to choose default fiat currency… I want GBP only not GBP + EUR Some sort of watchlist / favourite system would be good A few obvious bugs to iron out. Expect better from a large market cap listed company tbh..Version: 1.0.93
✓ Worst everCoinbase allowed someone who sim swapped me to take over my account and remove all funds after being notified of fraud. They have zero customer service and now say I owe them money because the person tried to make a transaction but my bank acted to protect my funds after notification instead of sitting on there hands like Coinbase. Update- Conant act you via customer support? Like I haven’t done that already multiple times (probably about 30 emails at this point). Since I have zero access to my account they asked me to open an new account so they could transfer my funds. After opening the new account they told me I owe them about $140. they deposited enough to cover the negative balance but have yet to explain how I’m supposed to transfer that to pay the negative balance on my old account. As for the rest of my money they say it’s gone and it’s my fault. I asked them for a time stamped account log to see if my money was transferred before or after I notified them but as of yet they are dancing around the subject..Version: 1.0.80
✓ Worst possible customer servicesAccount limited with no option to withdraw/add since jan 2021, funds still stuck there, query raised 6 times and marked as resolved 6 times in the last 8 months, last and final query raised in July which is still pending, cannot take the matter further to financial ombudsman before they give a final reply as they keep writing an email to extend the date, no helpline no chat option, no replies to emails. Pathetic.Version: 1.0.80
✓ Don’t recommendThe app is slow, clunky and buggy. Furthermore for the past 3 weeks one of the bugs is preventing me from transferring my crypto off the exchange into a cold storage wallet. I contacted support and they gave no response and cancelled my ticket giving no details and just citing it had been resolved. I have had to raise a new ticket and am still waiting for over a month to know when my crypto will be available to me. Do not recommend, use SwissBorg or FTX instead..Version: 1.0.80
✓ No user friendlyWorst to use. Confusing.Version: 1.0.98
✓ Terrible…Withdrawing and transferring is such a headache with Coinbase. Any time I want to withdraw, simple, common sense features are missing that would make the process so much easier. You want to withdraw the maximum amount of a crypto to a hard wallet? You have to type in the specific amount perfectly to the decimal point. And you have to do the math yourself based on the transaction fee. Ahh there isn’t a “max” button that auto calculates the fee is beyond me. Apparently Coinbase is incapable of simple math. Beyond that, the ACH transfer system is a nightmare. Most USD takes about a week to be able to withdraw, which is understandable since it’s a transfer method out of Coinbase’s control. However, Coinbase completely bungles this again, because the “available to transfer” figure they provide you with is rarely ever accurate. I can’t count the number of times I’ve tried to transfer to a hard wallet, thinking I had X amount available, only for Coinbase to cancel the transaction and tell me “oops, you actually had $0.00 available, even though we told you otherwise.” It’s a shame this is one of the better known exchanges. I would never trust them with over a couple hundred’s worth of crypto at a time..Version: 1.0.95
✓ Works well but...Really like the simplicity of the app and works well, however on my new iPhone 12 mini It causes the phone to heat up and rapid battery drain. Needs to be looked at as I have had to delete it annoyingly. Not sure if this is a big thing that has been reported. Uses unusual amount of processor power on the 12. Something needs tweaking on it for the new iOS or iPhone 12 series..Version: 1.0.55
✓ Why is Coinbase Pro Sunsetted?It was easy to use, low fees, robust and had eye friendly background and interface. But now they lumped it into that convoluted of a heck hole app Coinbase! Slow! Triple the fees (and i’m not talking about regular 3% insane fees originally with CONbase. Maker taker fees are the same! And you can’t find anything you must tap ten times before finding what you’re looking for. I don’t have the brain power memory or finger precision. It’s NOT user friendly! Tap a little to the bottom by mistake and POOF all the dozens of pending buy/sell orders get cancelled! Background strains the eyes. You get a huge list of coins where’s just the list that I own? I have to search by coin now from the hundreds on my list which I didn’t buy or add. The list goes on about my complains about CONbase! Please restore Coinbase Pro, again why try to change or fix what worked before???!!!.Version: 1.0.104
✓ Are you guys going to fix this error?I know a majority of people are having this error in Canada. I’ve also talked to Coinbase Support about this issue and they always say “We’re working on it.” It’s been an entire year since I have talked to them. For the people who don’t know what the error is, it’s an error you get when you try to link a new account. You can’t buy or sell crypto directly through your bank account. Also what’s the point of putting this app on Canada’s App Store when it doesn’t even work..Version: 1.0.83
✓ Nightmare - be careful!My real experience with Coinbase. I was their client for many years and one day they sent me a Notice of Account Closure. I asked them a reason and they said they cannot tell (because there was no reason of course). So then the nightmare started as it was very hard to get all my crypto assets back. They blocked access to trading, apps etc. I was able to save something but not all. I am writing this feedback to warn all users that Coinbase can close your account at any time they want without having any valid reason and be prepared you can lose some of your assets. Be careful!.Version: 1.0.93
✓ OkVoilà rapide efficace, faire attention à certains fees. N’oubliez pas de laisser sur coinbase normal pour pouvoir profiter des APY !!! Dommage que sur le coinbase pro les APY ne se comptabilise pas....Version: 1.0.55
✓ Could improve the appWith the money they make in fees you would expect the app to be better. They split the purchase making it difficult to to keep track of purchase. I would like to see my transactions this is what Iv purchased XXX this is my fees XX and this is movement in my investment XXX it is such a simple idea! Other apps use it why can’t Coinbase?.Version: 1.0.75
✓ Nice app but somewhat clunky design.As someone who was waiting for limit trades in the regular Coinbase app, I was excited to see that this app had the functionality. However, I find the UX design of this app to be a little underdeveloped. When compared to how clean and readable the standard Coinbase app is, Coinbase Pro is lacking in ease of use. When you look at assets in your portfolio, there is no way to view the candlestick graph that is accessible when looking at all assets in the market. When viewing my portfolio, I want to see a visualization of the performance of my assets as to stay informed, at a glance, on the status of my investments. I love what the app allows you to do in regards to advanced trades similar to ThinkOrSwim, but the app seems to have far too many dead ends when it comes to viewing cryptos in your portfolio. Maybe in the markets page add a filter option for your portfolio, or have the assets you own at the top of the list..Version: 1.0.55
✓ Cannot sign inWhen I attempt to sign in, after entering the user credentials, an alert which says “finish to setup your account” takes me to mobile site, nothing happens and I’m back to login page. Overall Coinbase is good service but full of bugs. My account is stuck at level 1 because of another bug (Coinbase, not Coinbase Pro). Two weeks ago my vault was locked after deleting a user associated with the second account...apparently people on reddit reported the same problem 2 years ago. Normally it wouldn’t matter too much on other site, but I would expect a more reliable service for an app that it’s used for investing money..Version: 1.0.10
✓ Why use Pro?The “Pro” app keeps send me to the website. Why would I use this app instead of the properly functional coinbase app?.Version: 1.0.72
✓ Lags and freezes a lotThe app is not smooth and takes some time to load, often lags and this affects the experience. Overall the features and fees are so much better..Version: 1.0.91
✓ ProblemSigning up takes forever.Version: 1.0.65
✓ Good but basicRecent transactions really needs an option to display the total cost/amount at time of transaction rather than at the current time/value. There’s nowhere in the interface to quickly determine the current profit/loss against an asset or market. The filled orders tab doesn’t help either as it only shows the price per asset and when it’s dozens of orders against a market it’s not quick to work out..Version: 1.0.47
✓ Not suitable for CanadiansI setup both Coinbase and Coinbase Pro and both versions will drive Canadians crazy. No bank account link, limit to $300/week card purchase using Debit/Credit, cannot fund your account in viat currency, you must buy cryptos directly to fund the account, withdrawal possible only using PayPal, another layer of fees delays. From Paypal you send the funds to your bank account. Overall, it is either, this apllication does not have Canadians to its heart, and/or Canadian regulators are one of the most constipated bunch which limits what applications are allowed to do..Version: 1.0.89
✓ Better than others, place for a lot of improvementI like the simplicity and speed but sometimes it is a real pain. Desperately needs a refresh button, sometimes I have to restart the phone in order to see last transactions and a screen where it shows you what is available atm and in which currency or coin so you don’t have to scroll through filled orders to find out what you sold or bought. Graphic is functional, operating it is easy. Refresh button with a “last refreshed x minutes ago” is a must for live transactions.Version: 1.0.81
✓ BasicsWould rather use Binance but it’s effectively banned in Ontario, so am using this as an alternative. Pretty straightforward and simple to use if you know what you want, and lower fees than regular coin-base for trading is a plus. However it’s very bland and doesn’t allow for any overlay customization such as Bollinger bands or anything like that. Pls add overlay customization <3.Version: 1.0.78
✓ Really basic and missing informationCoinbase Pro is great but the app is borderline awful. Outside of buying and selling crypto which is easy and reliable there's little to recommend. There's nowhere to track your portfolio. Not even the most basic information regarding whether your current holdings are green or red. The order history is a simple list with no option to see more details like time of the event or the fees associated with it. Transferring crypto isn't capable of remembering addresses so they have to be reshared each time. Finally, opening the app is really, really slow with no discernible cause. Sometimes it requires reauthentication but not others again for no obvious reason. I worry that the auth isn't very secure..Version: 1.0.80
✓ Can’t create an account nowCreated an account on the app, it then stated I had to finish the process on the Coinbase pro website, when I went to create an account on the website it now states that there’s already an account with that email address... so I try to sign in and it states invalid password and or email used..... stupid.Version: 1.0.72
✓ Omg I get it I can trade on margin stop reminding meCoinbase! Seriously. I know I can trade on margin. Thank you for adding that feature, but stop prompting me every time I open the app! Even when I X out the margin box and it reminds you that I can always turn it back on, the margin banner shows the next day right on my home screen. It’s not even implemented well, like I can’t separate a max cash buy with a max cash+margin buy, coinbase is like NOPE just because you enabled margin we’re going to assume every buy order is now on margin. I’d honestly rather have margin removed because of how awfully it’s implemented in this app. Especially since margin is an advanced feature and not something to be used lightly , so stop peddling it constantly. That being said, I wouldn’t trust my crypto to anyone else and I love coinbase overall, but considering how lacking this app is anyway, (like only a pin to protect app access and no faceID for whatever silly reason) please fix this so that margin isn’t constantly spamming me while I’m using the app. Thank you..Version: 1.0.16
✓ Waste of time - account still under reviewI downloaded both Coinbase and Coinbase Pro a week ago, and signed up for a Coinbase account. I answered all of the questions, and submitted my UK driving licence - yet my account is STILL under review. My partner signed up a couple of days after me, and was verified relatively quickly. Why did the same not happen for me? How long am I supposed to carry on waiting?!? I contacted Coinbase support, and their email response said that my account was “still under review” and that “due to a high number of requests, account reviews are taking longer than usual but our team is working hard to get to yours.” What a joke. Out of frustration of not being able to trade on Coinbase, I have signed up to Binance. They verified me within a couple of hours - no problems whatsoever. I am extremely disappointed by the poor customer service offered by Coinbase, not to mention the complete waste of my time. Utter rubbish..Version: 1.0.81
✓ I Wish I Could Give It Zero Stars!!!Extremely unresponsive, primitive, outdated piece of useless app! I wish I could give it zero stars or even negative stars!!! The app is very unresponsive, every time you open it feels like your phone is rebooting!!!!! and everything you click on it, you must click multiple times to get it to actually respond!! and then there is the issue of functionality, the app is so outdated that you CANNOT EVEN SORT ANYTHING OR CREATE WATCHLISTS!!!! and they call it "COINBASE PRO"?!!!!! Compare this useless app with binance or kucoin to understand what "PRO" actually means!!! coinbase is by far the worst finance app I have ever used! they are dominating US market only because of lack of competition! is this free market or what?!! I hope one day binance and kucoin will be fully active in the US and then coinbase will understand what a pro app should look like! UPDATE: Once again, I'm writing and emphasizing what a piece of unresponsive junk this app is!!! Needless to mention that you cannot take your laptop with you all over the place and you need to be able to use the app, I have latest ios and still this app is so annoyingly unresponsive! Everything I click on, I have to wait or click a few times to get it to respond! I have binance, kucoin, trading view, yahoo finance and other apps on the same phone and none of them is like this. I wish I could give this app negative ten stars!!!.Version: 1.0.93
✓ Working super badSo many mistakes and always crashes. I'm afraid to use it for real exchange.Version: 1.0.1
✓ To the CanadiansIf you’re in Canada, do not install this app as you won’t be able to sell your bitcoins. You only can buy bitcoins with Coinbase in Canada. And even that is limited to $250 per week..Version: 1.0.16
✓ Hard to grasp why this app is hereIf your trading, Coinbase pro is much better than Coinbase because of the actual features you get when buying and selling (limits etc) Apart from that is baffling how small UX things make this an absolute hassle to use when tracking your portfolio, and why it’s necessary to have both Coinbase and pro. Quickly checking your watchlist? Not possible, you have to search for it every time. In your portfolio and click on a coin? It takes you to your purchase history and not the main coin screen where you can see charts. The only explanation is this has been purposefully dumbed down for some reason just to justify having two versions on the store. Coinbase team are obviously good at design so I refuse to accept you guys aren’t noticing these things..Version: 1.0.63
✓ Rate limits exceededI’ve just downloaded and registered to use the app and I’ve been told I’ve exceeded the limit. I’ve provided all my personal information and everything and I can’t even use the app. How is it possible to exceed the limit if you’ve just downloaded the app and you can’t even log in? I don’t know if this is fake message or some error, but something is definitely not right. You need to fix this problem otherwise how do you expect me to use the app if I can’t even get into the app. Anyone who is new, I would avoid downloading this app and not to provide your personal details, because it’s not going to let you sign in to your account!.Version: 1.0.75
✓ Bad app. Bad company.The app is beyond basic. Any function you might expect as an investor in stocks…charts, customizable watch lists, transaction history…it has none. It is like a walkie talkie in a world that uses cell phones. It is so basic it’s an embarrassment. Oh, and it does not scale to iPads. Nice. What are they investing the massive inflows of capital from their IPO? Where are they investing the significant trading fees? Not in the app. Not in their infrastructure which CONSTANTLY is unavailable / down. Not in consumer protections…when you enter orders you can seriously destroy yourself if you are not super careful. It’s like being handed a loaded gun without a safety on, with no training. And, finally, there is literally - and I am not kidding - ZERO customer support. None. If I did not really want to participate in crypto investing I would never use Coinbase. Being first is supposed to give you advantages, keep you innovating and ahead of competition. Well, that isn’t the case for Coinbase. Such an embarrassment..Version: 1.0.80
✓ Horrible!This app is a nightmare. I’d never seen an app so buggy in my life. It keeps logging out and giving all sorts of different errors. “We couldn’t verify your identity. We couldn’t authorize this device. An unexpected error occurred.” I added my credit card information twice and I still don’t have a payment method on file. It seems Coinbase doesn’t want my money. Well, let’s delete and move on..Version: 1.0.73
✓ Ipad appIt would be great to have panoramic orientation with an ipad. Thanks..Version: 1.0.63
✓ Banner makes it impossible to useThis was a good app that I used all the time. Recently, however, a large banner has popped up advertising their Coinbase app / site. This takes up approx 40% of the visible screen and cannot be closed or moved. Because of this I can only see 3 ‘coins’ at a time and the bottom two in the list can’t be selected as they bounce back when you scroll to them. I feel this useless and unecessary banner has not been tested on all screen types and zoom levels. Please allow be to remove the banner! I have read it every day for the last few weeks and obviously don’t want to use standard Coinbase !.Version: 1.0.99
🙂 Coinbase Pro Positive Reviews
Coinbase Pro works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Coinbase Pro.
⛔ Coinbase Pro Problems