PointsBet Sportsbook & Casino Negative Reviews

PointsBet Sportsbook & Casino App Complaints & User Negative Comments 2024

PointsBet Sportsbook & Casino app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using PointsBet Sportsbook & Casino? Can you share your negative thoughts about pointsbet sportsbook & casino?

PointsBet Sportsbook & Casino for Negative User Reviews

✓ Award for most glitchy app goes to PointsBetProbably the worst sporting app ever. At least in my opinion since the very beginning I have had issues using this app. First it took me a month to get verified after numerous emails because of a failed ID check never had that issue with any other sports bet app. Then when I finally get in the app can never save my login info and I have to keep putting in my full email and password....super annoying also don’t have this issue with Fanduel or any other app. Next when I tried to add 50$ the app glitches and double charged me, and when I request my withdrawal on a Sunday I get no response for 3 days then I get one that says it processed but then I still wait and nothing happens then 1 week and 1 day later I get an email saying my withdrawal was denied.....whatttttt again never had that issue with Fanduel or any other app. Plus the live support is not helpful at all when it comes to this issue they just tell you wait and it’s nothing they can do cause they are at home lol. Overall this app is a joke and I am good with Fanduel.TaiwooluVersion: 2.13.0

✓ 3 weeks for failed activation: Worst Customer Service. Go to BetMGMI used a handful of different apps over the past year, trying to determine which one I like best. Pointsbet has a good interface, but the worst service I’ve experienced. I was asked to submit verification of my ID (which is a great thing!) I sent a photo of my license, a screenshot of the top of my bank statement, and a photo of a bill with my address. I didn’t get a response in the promised 24 hours, so I used the chat feature to talk to customer service. They said they were verifying that I was not a bot, and asked to resend my documents. I did. Still no response for 4 days. I used the chat again, and they were still verifying me. No responses. Waited a while longer. I emailed the customer service and asked if they could help. Finally got a response: they could not determine if I was a bot so they will not activate an account in my name. I sent a lot of info that needs to remain secure. I have a lot of concerns about what happened to that info. And their response time was terrible. I started this process the opening day of March madness. It took until the final four for them to finally respond, and it was a useless answer. Go to BetMGM. Excellent service, cash outs are quick direct deposits, and a lot easier to work with..Jon KoolVersion: 2.14.0

✓ Poverty SportsbookAbsolute joke of a book that will try and do everything it can to steal money it has offered post ante and then limit to death anyone with half a pulse that makes good winning bets. Truly they couldn’t care less about the customer or honestly following their own terms or upholding winning bets, anything they can do to try and make a quick buck they will if you don’t fight back. If you win too much or take relatively good lines consistently they steal your earned reward points too. Not to mention they’ve had many run ups with gaming commissions I’ve seen on twitter for not holding true to their promotion terms or even just scamming people out of regular bets. Certainly the worst Sportsbook I have ever used, and that’s saying A LOT because even the bad ones with terrible UIs are not as dishonest and scummy as the PointsBet team. This company has no shot at surviving if it can’t take more than a $20 wager from many bettors on most of the markets it offers. I would say to maybe take advantage of the sign up bonus (if they don’t scam you mid promotion) and then bail - complete laughing stock and embarrassment to the industry.FitnessSkolarVersion: 3.6.4

✓ DO NOT USE, VERY SHADY AND CROOKEDThis sports app was ok and I used it every once in a while but I recently closed my account because of some shady things, had a lightning bet get settled as a loss, I fought it and sent video evidence and then they made up some rule as to why it wasn’t a win, and I cited other examples of where it would’ve been considered a win and the guy said “if you could cite ‘specific’ examples I’d be happy to look in to it and correct your bet” I then sent him 2 specific examples from the same soccer match and he never responded back. If it wasn’t just $160 win I would’ve looked into legal options but it wasn’t worth the time and effort. I’ve also had a half dozen bets the past couple weeks settled as losses that I had fought and got overturned, this sportsbook has become my least favorite because of the shady crap it pulled on me over the past couple months..SniffMyUndiesVersion: 3.5.2

✓ Pointsbet doesn’t offer pointsbetting…I have been using pointsbet for about a year now and have been fairly happy with it. However, just recently they stopped actually offering “pointsbetting” type bets without any notice. They just stoped offering them. I reached out to the app support and they told me “Due to Fanatics Sportsbook's recent acquisition of PointsBet, the PointsBet app will not be offering PointsBetting in New York”.…. So a company whose whole sales pitch is the “pointsbetting” type bets they offer, so much so that it’s their company name, doesn’t actually offer these type of bets anymore? That doesn’t make a lot of sense… and the worst part is they won’t give any further detail as to why they all the sudden stopped offering this betting market. Without the pointsbetting market, this app really loses its whole purpose and becomes, at best, a middling, run of the mill, sportsbook app. I would recommend any of the other main sportsbook apps over this app just due to the non-transparency I have encountered recently..Javdog17Version: 4.3.0

✓ LopsidedThis has to be one of the most lopsided casino apps there are. I don’t care how much they say it’s regulated and fair. I even tried keeping my wager at a low so I can get the maximum number of spins to increase the probability of a bonus round. But those bonus rounds are so few and far between that it’s almost insulting. Like I understand there’s always going to be a risk with these apps, but in the same sentence, that risk is also has the same opportunity to be a reward. It’s partly my own fault for continuing to think that I’m gonna have any other result besides a losing one. It literally feels like I have cinderblocks around my ankles as I immediately sink to a 0 balance. I have had maybe one or two positive experiences on this app, outside of that, it’s been such a disappointing app that I had high aspirations for. Customer service is hit or miss. Sometimes you will have an agent that will hear you out but the majority of the time you’re either dismissed or given some generic copy and paste reply..DelcofittedVersion: 4.0.3

✓ Closed my account but even support doesn’t know whyI referred one of my friends a while ago and just recently was able to do his first deposit. He got his referral bonus and I got mine. I used my bonus bet and lost. The next day I went to log on and my account was suspended. I got in the support chat and they told me my account was closed, they wouldn’t tell me why, just told me I’d be emailed. I never received an email so I got back in the chat and was told I was sharing my account. I asked them to elaborate what was meant by sharing my account, and that I’ve only ever used my account from my phone. So unless I was hacked I didn’t understand how they got that I was sharing my account. I was told that “there weren’t many details on the matter” and that because my account was closed it could not be reopened. Chat support is a joke, just a consistent run around of “we will email you with information” but the emails tell you to contact support and when you contact support they tell you they will email you. Do not waste your time with pointsbet, many other books out there with more helpful support. Now I look forward to support responding to this telling me to email them so that they can tell me to chat to support who will tell me to email them… you get it.ThermaldogsVersion: 3.8.2

✓ HorribleI just started using PointsBet a day ago and had a promo of 5 second chance bets up to $100 if your bet loses for 5 straight days. I had trouble verifying my location on my phone so I logged into my computer to place my first bet. I lost the bet and was supposed to get $100 in bonus bet. Instead I woke up to an email saying my account was closed. When I asked customer service why they said I had shared my information to another person which is completely not true. I lost the $100 and the bonus bet. I called their customer service number and was greeted by a rude worker. He told me the same thing and I would ask how did I share my information and he wouldn’t provide me a reasoning. He was very annoyed from the start of the call even though I was respectful. Don’t use pointsbet. They literally scammed me with their promo and they are not gonna do anything about it which is so messed up..GfshahVersion: 3.10.1

✓ Worst app in mobile bettingWhere to start.. Let’s start with logging in… difficult is an understatement. I live in indiana and 90% of the time it tries to log me into Michigan, Illinois or Ohio.. then you try to log out and it uses your Face ID and again logs you into the wrong state. After about 4-5 tries you can get the chance to pick the correct state. Don’t even bother with two-factor it makes this even more difficult. Customer service is rude and unwilling to correct their mistakes in the app. A lot of time you will be on the homepage and it shows the home team on the bottom, then click in to make bets and it flips them. Home team is now on top. Then home team is on the left on vertical bets. Or sometimes you click in and home teams are in the bottom then the right. They have acknowledged that it is a mistake and it has led to me unknowingly clicking the wrong side when making a bet. They don’t do anything about it and say it is the betters job to double check their bets. Every time you click a game it is different. There are so many better apps out there, this platform offers nothing better. They don’t even have boosted bets in their boosted bets section. Stay away, they don’t care about your experience..Tstearns2Version: 3.7.0

✓ Doesn’t feel like a native appThis app is really awful. It’s clear that the developers don’t care about investing the time and effort into making a solid iOS application. Face ID sign in doesn’t work, the state selection option doesn’t save my preference and always reverts to New Jersey, on many pages swiping from the left side of the device towards the middle doesn’t work. Notifications are used for advertising instead of providing useful information (like outcome of bets). Scrolling in the app feels extremely janky (doesn’t have the same inertia that other apps have). Even tho the “My Bets” is a tab in the tab bar, tapping it goes to a completely different view and the tab bar disappears, which makes no sense from a UI/UX perspective. List goes on and on and on. Absolutely AWFUL application. It’s clear that not 1 person working on this app has ever used any good iOS applications or read Apple’s Human Interface Guidelines….Fish_charlieVersion: 2.16.1

✓ Total Scam use DraftKings insteadWish I could give zero stars. I signed up got $200 in free bets. I won about $400 off those bets then I got an email saying my account is restricted for abusing their site. I placed a “risk free” bet last night and they didn’t give me my bet back so I contacted customer service today. They said there’s nothing they can do because their “traders” decided I can’t use my account anymore. They took my money then give zero reasoning for restricting my account. This app is a total scam and they will take your money with zero explanation. They’ll let you place the bets, send emails about their bets and then when it’s time to collect on the promo they’ll say “oh sorry you can’t use your account anymore because you broke the rules and no we aren’t going to tell you what rule you broke” I’ve been using DraftKings and FanDuel since Colorado legalized sports betting and I haven’t had any problems with their apps or their customer service. This app is a total scam.ProphetPosse666Version: 2.17.2

✓ Lies about honoring promotional codes just to get you to deposit.I was contacted both via email and text message from “Stan” who tried to Offer a promotion, I then declined and was the. Told if I had any other questions , and that if I had any other promotion offers to apply, I said I did but was from a while back and then was asked to send a screen shot of offer, I did , I was then told by agent that it would be honored after I complete the deposit requirements. I did complete all requirements, the. Was told when I asked when I will see the bonus offer , and was told that if the promotion was expired it won’t work after I was told it would be honored . AFTER THE FACT I DEPOSITED IT ! So basically I lost out on my bonus and deposited for no reason, I recommend using fans Duel or draft kings , they have better betting options and honor they’re promotions plus customer service is way more helpful then here. Horrible betting Booker..Markyjay7Version: 2.24.0

✓ Crap app compared to Fd/DKUsed PointsBet almost exclusively for a year and have finally gotten sick of their crap. Just use their free bets and cash out and out your money in Fan Duel or Draft Kings, MGM. The straw that broke the camels back was an MLB same game parlay insurance. I lost so they gave me a free bet… to use in a month on a certain day! So I’m looking at this free bet that sitting right there and can’t use it but on one random day in a month. Also, they don’t disperse funds until the game is finished even if your bet won (example: you bet over 5.5 goals on the Leafs game and they hit 6 goals in the first period. You don’t get paid until the game is over!). Also, app doesn’t save log in info, Face ID or pin so every time you log in (10-20 times a day with the law shutting the betting apps down after 10 mins of no activity) you have to MANUALLY log in. Totally unacceptable in a live sports betting app. For that, I’m done! Money is going elsewhere..Diecast747Version: 2.16.1

✓ Scammer Alert! Please ReadI got the sports book about two months ago. Everything was fine, the sign up promo worked well, I did odd boost and promotions with ease. Now, I have won a decent amount of money on PointsBet, and have decided to withdraw. Immediately, my withdrawal was denied, and my account was flagged for review. It has been a week since then and no updates have been done to my account or my withdraw. I’ve contacted support every single day since last week and have reached out to their email twice in the past two days. Everyone seems to not want to help me or pretend like they don’t understand what I’m talking about. Getting any sort of answer out of PointsBet is like pulling teeth and they’re making me jump through hoops just to withdrawal. So, if you anticipate being a profitable better, steer clear of PointsBet, as your funds will most likely be held up for the foreseeable future with absolutely no timeline on when you’ll be able to access those funds..BetMGM is softVersion: 3.5.2

✓ Can’t get verified and no helpI would 100% give Pointsbet 0 if I could. They don't seem to care about their potential customers at all. Ive been trying to get verified for literal weeks now, but the third party system can’t identify me for no reason at all. I’ve had this initially happened to me on other sports books, (it happens sometimes to people) but usually my documentation works just fine. I’ve sent in my ID, passport, a bill from my insurance but nothing seems to work. But most importantly and very disappointing is that no one at Pointsbets seems to care. They don’t want to help me understand what I need for better verification, chat agents are very vague and only tell me to contact the verification team which say the same thing over and over. I honestly think that they don’t want me to ever get verify and are extremely unhelpful. I also see that other people from the reviews here have had similar problems, but all Pointsbet seems to do is tell them to email the Service team. Guess I did and got nothing back! Just like I’ve gotten nothing back from the verification team. If you are reading this, you are MUCH better getting or sticking the big books like MGM, DraftKings, FanDuel etc. At least if you do, you can at least use those. You can literally sign up and start betting in five minutes. Oh, and if something happens, you can actually talk to somebody that wants to help..Bec2320Version: 3.1.5

✓ PointsBetting is interesting but…This app isn’t as good as the other casino apps in the App Store for one reason: Their payouts. For example, to get the same payout on the Suns as all of the other apps last night you had to give up an additional 2.5 points. That’s absolutely ridiculous and why I only use free bets and boosters. It’s a shame, too because the app looks sharp and works well. PointsBetting is interesting, too although probably only worth it if you’re willing to risk a LOT of money. Still, it’s a gambling app and a lot of people are, it’s just not for me. I really do like this app and it’s never given me a problem (in fact it’s run without crashes/errors for me than MGM and FoxBet) but until the move their payouts in line with the other casinos, if you’re going to use your own cash I’d have to suggest you bet elsewhere. If you’re going to risk it, you deserve to get paid the same as you would anywhere else. Since I had a free bet, I’ll live with it!.WestCoastJeffroVersion: 2.16.2

✓ Strong app functionally but lacks major features.I really wanted to like this app. Great login procedures, that doesn’t hassle you with MFA or passwords. Extremely clear bonus structure with minimal ‘gotchas’ in terms of qualification and bet restrictions. Good list of sports to bet on, with decent props options. But there are a number of places this app is FAR behind it’s competitors. 1. Cashout is extremely limited, slow, and much lower than competitors. 2. Bet connectivity is a MAJOR issue. Constantly need to re-add bets to get the changing pricing of parlays to work. 3. The app is VERY slow to transition from screen to screen. 4. Once you make a bet, you’re stuck with it. There are no cashout/delete bet options. This is a huge deal to me, and a ton of other books have this option. If you need to cancel the bet you need to chat with support — support has taken 30+ minutes every time. But support was helpful. 5. Freebets are treated as a lump sum rather than your money. Meaning if you get 100$ in free bets, you can only make a 100$ bet. They do have the option to split the bet up to 4 times. Overall it’s a decent app wrapped around an okay book, designed for bettors to make the top 3 normal bets (spread, o/u, moneyline) if that appeals to you it’s okay. If you like parlay, playing cashout, and other exotic bets — find somewhere else..Pdb3000Version: 2.16.1

✓ Never play hereHello everyone that wants to know if PointsBet is for you. Yes it’s a nice looking app and it makes you think wow this app is probably a nice one. Then you start playing and feel all good and then it’s start to go away and you think oh it’s going too. It has to and you are like I’ve never played on any other app that has made me feel this way(disappointment) I mean I don’t care about losing money cause that’s why I gamble but not at one point in playing that I ever feel like I can win it back or that I could ever even hit anything it was very disappointing. so I got a hold of support and told them that I just felt like something was going on because I’ve never played for this long time and never hit nothing and was openly marked by the support team they were very unprofessional, and I wouldn’t recommend this app for anyone even people I don’t like, so download another one and do not play on this app. It is by far the worst one I’ve ever played. I don’t ever leave reviews cause I just don’t feel like it and I am left one on here because of how disgusted and unprofessional they were. It was just a all out bad experience and I would never recommend these guys for anything. At least on the other apps, I felt like I could win any time and then after I lost or won I was content..Dixieboy84Version: 3.6.4

✓ Generous, but opaque, promosThe “risk-free bets” claim is deceptive, because the free bets awarded are not worth the full value, and expire in 1 month or 2 weeks, depending on kind (a $15 free bet at -200 odds is equivalent to a $5 cash bet; at +200, to a $10 one). But still, I believed the generosity outweighed the issues, as long as you understood how it worked. I thought customer support was great, until I was excluded from promos without warning. (The claim that they are meant for “recreational” players is belied by a March promo offering up to $1999 in free bets.) My bets were also getting slowed down by then, sometimes for around a minute (without any communication to explain the degraded experience). I also observed fairly regular errors in the prices and saw no simple way to alert their “traders”. Deposits and withdrawals have still worked fine so far. They have good prices on many standard markets, best deal being -103 on NBA spread on both sides, at the moment of writing. Points betting is also a unique feature, although some would-be fun markets are too high-roller for recreational players due to the minimum 50 cents bet, and could benefit from normalization..Silver83pVersion: 2.15.4

✓ They mislead you in the risk free first betPointsbet said that all new users get their first bet risk free up to $500. So if you lose the bet they’ll give you $500 in free play to bet on the site. Yesterday I bet $500 on the Nets to beat the worst team in the league, the Thunder. The moneyline odds were -200. The Thunder pulled out the win magically and I lost. Today I received the $500 in free play. So today I bet the $500 free play on the Suns to beat the Pacers. The odds were -200 again. The Suns won so I was expecting $750 in my account. Instead I only have $250 in my account. They misled me to thinking that the “risk free” free play counted as $500 right back in there but that wasn’t the case. Meaning I’m down $250 than what I originally deposited. I’m fully aware that it’s probably in fine print somewhere that this is the case and that it’s my fault for not fully knowing the rules before I put the bet in. I get it, I messed up. But they intentionally don't make sure to clarify that the free play only results in the winnings of a moneyline bet and the deposit you make is gone. Please spare me the response from Pointsbet where they say it’s in fine print that this is the case. They mislead you when they say “Risk free” it’s not risk free..Pbobo1116Version: 2.22.2

✓ Won’t honor a bet even after reaching out for clarificationThey wouldn’t honor a Masters wager even though I reached out and spent a lengthy chat with one of their agents before the match was over. Was given wrong info from their agent and even after that, they still wouldn’t honor the wager. We’re not talking a huge wager either I question how they’d react to large wagers. Also their live betting algorithm is designed to hurt bettors. I’ve made multiple live betting wagers and the moment I hit ‘submit’, the odds change to a less favorable payout. Never once a MORE favorable payout. I went as far as checking the very exact minute/second I hit submit and neither team possessions changed nor did the score change so there’s no reason a bet should go from +200 to +110 unless your screwing your players. My next step is filing a complaint with the FCC. STAY AWAY! I just gave you two reasons not to trust this sportsbook. Don’t give them more. They can take their $1-$3 free bets they hand out like platinum players it’s a joke..Littlepuppet2002Version: 4.5.0

✓ Great book until you start winningPointsBet is great Sportsbook until you start winning. They provide free bets etc on a regular but even if you are only averaging $5 bets if you start winning they will limit you and treat you like a professional gambler. They act like $5 dollar bets will break the bank. And when you ask about it, they don’t give you a reason on why you can’t bet like you always have. There answer is “they reserve the right to limit any bets at any time” which is a true statement except when you are only $5 a time what is the big deal. They reduce even $5 bets to $1 on everything. My suggestion bet while you can because of continuing providing good odds they reduce your max bet so it’s not even worth your time. I’m sure there are better Sportsbooks that support VA that will not act like winning $1000 will put them out of business.Double b’sVersion: 3.9.3

✓ Very unprofessional app - miss informationThey have a promo where you can get risk-free bets up to 500 if you loose I confirmed all the info prior to opting in and nowhere in that time did anybody tell me that if you replace another bet you do not get the wager back. I placed A free bet of 125 and saw that the potential payout is only 5 dollars with +100 odds. Which they don’t tell you about if you ask for information additionally the service is extremely bad. If they can’t give you a positive answer they’ll just say I’m sorry to hear about that is there anything else I can help you with like you didn’t even have the prior conversation. Additionally they have a service review in the form of a thumbs up or thumbs down which they all only present to you if they cover if they felt a conversation with positively to improve their overall ratings. Specifically asked to be prompted with that review slip and the guy just left the chat and was not able to resolve my query.Jake112200669988Version: 2.25.2

✓ Great features, engaging promos, needs to improve reliability.I’ve used all the betting apps in IL extensively. PointsBet is right there with my favorites due to its sleek and modern UI, engaging promos/boosters, easy to navigate, fast response when placing bets, and wide variety of markets. The pointsbetting and request a bet features especially are great and differentiate it from other apps. The only downside I’ll note is that a few months back I started having issues getting the app to login and respond right away. Partial load at startup, followed by lack of response when clicking on login and menu buttons. I’ve chatted with support on it and currently using workarounds like putting phone into airplane mode briefly then going into the app, then turning airplane mode off, it seems to get it unstuck. Still love the app overall, just sharing the above downside in hopes to get it resolved..Brad7492649Version: 2.16.1

✓ Great UI! Features Broken 😕PointsBet, in my opinion, is one of the better sports book apps out right now. The problem I have is, why offer FaceID, or “Remember Me” options if neither work…ever? There’s even a message that says “something went wrong, please contact support of this continues to happen”. I have contacted support on this subject (per the recommendation of the messaging) 3 times to which I have been told 3 different excuses as to why the features do not work. I would suggest removing the features until all of the bugs are fixed so that they actually work before re-adding them. Then your users will not wonder what version of login they will be served and have to question the overall security of the app..Percy JenkinsVersion: 2.22.4

✓ Freezes way too muchAs far as odds and betting experience, i rate this app very good. But you have a huge problem. This app freezes way too much. You need to seriously fix that. Because of the lack of being able to place timely bets, i move to my other betting apps for live betting. I do not experience this type of freezing and stalling on fanduels or draftkings. The pointsbet app constantly freezing on a screen, does not register inputs, or even freezes on the screen transition animation. Basic rule of any app, is that it need to function at the most basic level. Your app is not reflective of that consistently. When its good its great, when its not, it really puts user experience and live betting wt the bottom of the pack. If you want to play with the big boys, you need to operate smoothly like the big boys or else you’ll be left behind. Fix the freezing and stalling of your app..SuperhbugVersion: 2.15.0

✓ Diamond Service Absolutely TerribleThere are some great perks to PointsBet. They have solid promos, boosts, and generally I find better lines there but that might be just me. But the ineptitude by some of the folks I’ve dealt with from there is pathetic. I bet a lot and earned diamond status at PointsBet which comes with an account manager to help if anything goes wrong and throw you some promotional perks. Well, my account manager has been helpless. I placed a live bet that was declined, but the money was deducted from my account. I can still see the money in my account but can’t withdraw or bet with it. It’s been 2 months and still awaiting resolution from “IT” 👎👎. Then, a cool promo they offer diamond is 5% of your weekly handle you receive in free bets the following week. It’s Wednesday and my free bets were supposed to be credited on Monday. Overall, really terrible service and just shady that two decent sums of money have been taken from me in 2 months time. Take my advice and go somewhere else - DK, FD, etc. all will take better care of you and your money!.Unfortunately NecessaryVersion: 2.16.2

✓ POINTSBET SCAMS NEW CUSTOMERS WILL SCAM YOU TOO!Was starting to love it here until I had my first and last experience ever trusting a “risk free promo” from PointsBet. My app on April 15 well before midnight showed that my $20 “free” bet I had earned (by losing $20) would expire “ON APRIL 16th at 5:00AM” Imagine my surprise when I’m now up late at 1AM on April 16th trying to place my picks and suddenly all of my free bets disappear. I provided screenshot proof of the stated expiration date alongside my free bets WITHIN THEIR OWN APP, and was told somehow the expiration for my free bets that was SHOWN ON MY ACCOUNT was actually completely different time from whichever specific “promo’s” stated timeframe. If my account showed MY free bets expiring “ON APRIL 15th @ 11:59PM” as your support claims the initial promo said, maybe I would have been a bit more inclined to place them before THEN instead trying to before the *stated* “APRIL 16th @ 5AM” that my points bet app was relaying to me. Even typing this review, (now at 3:AM on April 16th) I should have had a few hours to spare according to THE POINTSBET APP. Tldr; if they stole $20 from me like this I don’t doubt they’d do it to you. Go donate your money to FanDuel, DraftKings, Caesar’s, Barstool, PrizePicks, WynnBet or Unibet…even BetRivers would at least give you a fair chance to do it 🤮.ShewantstheDJVersion: 2.25.0

✓ Thief’s and Terrible customer serviceI joined this app a little over a month ago and absolutely loved it spent 1000s on there. Then one day I get a message saying I was awarded $500 bonus bets for being a valued customer and it made me like the site even more. I split up my bonus bets into 4 and was ready to use them on the baseball game the following day. Then I log on the next day see them for about 10 or so minutes go to use them and all of sudden they are gone. I was very upset seeing as I enjoyed this app a lot. I thought it was a mistake and contacted support and they just kept spamming me with their “terms of service” and how they reserve the right to take anyone bonus bets for any reason whatsoever and would leave the chat “Dwight and George” their names were. They gave $10 as a good will gesture to make up for it like that even comes remotely close to the $500. It was just the worst experience I’ve had on any gambling site and would recommend staying away. And I definitely recommend reading people’s experiences online before joining because there are extremely shady things that have happened to others aswell as me. Unless they can make up for it by returning those bets or giving a reasonable “good will gesture” I will be withdrawing my winnings and closing my account..TheBigBadBaranVersion: 4.1.0

PointsBet Sportsbook & Casino works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact PointsBet Sportsbook & Casino.