Copilot: Track & Budget Money Negative Reviews

Copilot: Track & Budget Money App Complaints & User Negative Comments 2024

Copilot: Track & Budget Money app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using Copilot: Track & Budget Money? Can you share your negative thoughts about copilot: track & budget money?

Copilot: Track & Budget Money for Negative User Reviews

✓ Lacking Basic Features & SupportI initially was fairly positive on copilot, and particularly was happy to see the Mac app in addition to the iPhone app since it is easier to do the onboarding on a Mac. However, after doing a lot of work to import data and harmonize it, the Mac app would not sync to the iPhone app. And then the Mac app wouldn't even recognize that I was subscribed. I raised both issues with the support team through the messaging system and got no response. Hopefully these are growing pains and the issues can be worked out, but so far, not a great experience..HMLokiVersion: 3.5.28

✓ Lots of Issues!Initially, it looked very promising. I paid for the annual plan. Pretty soon, I started seeing so many syncing issues, that they absolutely do not address. Please take your money elsewhere.Zee_googleVersion: 3.5.32

✓ No support for apple card??So far so good, but 1. It'd expensive, $9 per month, I HATE subscriptions, how about $5 total and it works forever? I'm happy to pay so app developer doesnt have to make money by selling my data or ads, but $100 per year for ever? nope. 2. While intuitive, it evidently cant automatically (via plaid or otherwise) import transactions from an apple card?? Probably Apple's fault or goldman sachs' fault. They suggest you import transactions manually... which is great they offer this, but If I were them I'd put a huge button on that help page that says "Apple screwed their card up, we can still important transactions manually but click HERE to send them hate mail.:.Viewer267Version: 3.5.27

✓ Annoying App, Should be Free at bestConstantly needing to Re-connect to accounts like Robinhood, Acorns, Coinbase. These are company accounts with very good APIs and have been seamless with Mint for years. Also it doesnt do well recognizing income or auto selecting expense categories. Needs alot of manual editing constantly which most people would be better off manually inputting a spreadsheet at this point. Not sure how this was an award finalist especially with so many issues and being a monthly service fee...VersaVice.Version: 3.5.22

✓ NOT recommendedAlthough it initially seemed promising, Copilot soon fell off of grace with constant syncing issues with my AMEX bank accounts dragging for months. The support team is friendly but couldn't do more than gaslight me and finger-point at Plaid and Google, apparently the backbone of the whole app, and ignored reported issues like years-long deleted account registries and other syncing issues. Ignoring problems and complaints is not an acceptable solution. Other than category logging, the usual reports, trends, reminders, and forecasts are missing. The iOS and Mac OS apps are buggy with input lag, unresponsiveness, and sometimes even reverting transactions and other actions without an apparent reason. Manual accounts do not allow for retroactive registry logging, causing persistent erroneous analyses and reports (like loan accounts, for example). Although it has a fresh, visually neat, hands-off approach to finance tracking, it is a shallow application lacking basic features and unreliable tracking of my bank accounts. With a new subscription price over $90, it is impossible to recommend Copilot compared to the competition's feature set and prices. Unfortunately, I wasted a full-year subscription to learn this in the first person. I hope this helps you avoid the mistake I made..JoaoMTxVersion: 3.5.19

✓ Lackluster support; missing basic featuresI gave this app a try and even signed up for a subscription. That was a mistake. Support: in my experience, customer support is non-existent. You can submit a request for support via the app and are promptly informed that it can take 5 - 7 days before you receive a supply. I am going on day 9 of the original request plus a follow-up request a couple of days ago and my question still shows a "not yet seen" status. I had a very simple question but could not even get a prompt reply to that. That doesn't bode well and it has created a very bad first impression of Copilot on me. Features: you cannot create categories for income transactions. You are stuck with the default categories. That's a deal breaker for me. Certain reporting features are also half-baked or missing altogether. There is no way to attach scanned files to a transaction. I can deal with the features that are not there since they might yet be implemented. The app has potential. However, the non-responsiveness from Support does it for me. I'm giving up on this app and will keep trucking with Banktivity..SkymanNCVersion: 3.5.27

✓ The deeper you go, the worse it getsI'm a deep believer in the user inteface of any application needing to be simple and clean for an app to have success. This to me is where copilot succeeds and what made me spend a lot of time on it in the first place. The issue is, once you're "hooked" on your finances, what you would expect to be there as basic features is where this app falls flat. The features are well documented by the user base as request, and some have even made their way into the 'in development' stage, yet these features have been in development for years. The customer service seems to be nothing more than surface level and sadly the common complaints are actually driving me to their competitors. Every comment board and overdue feature request points me towards Monarch....HueJazzVersion: 3.5.27

✓ Lots of interesting info, but missing key featuresMissing networth graph. Missing ability to correct bad info from plaid, either through upload of transaction history, or just manually correcting the balance. Plaid is NOT seeing transactions of one account but all other accounts, so reconnecting does nothing. When it is such a large account value, the rest of the info in the app just becomes useless. I suppose my summary of this app would be GREAT if you are month to month, and want to stay trapped forever in month to month life. Focus of the app should be to promote getting out of debt by focusing on net worth building, empire building, asset accumulation and growth, increasing the rate of asset growth and decreasing liabilities, and should provide investment suggestions like "you should consider buying one of these franchises"... Nice app launch but apparently died at that, showing no real growth, in a field of excessive opportunity. Maybe they should have spent more on development and less on management salaries..SwdevazVersion: 3.5.27

✓ Fairly good feature set, poor performanceI like the Copilot feature set. It covers all the bases. There is some room for improvement, like setting financial goals, creating rules for automatically renaming transactions, and tagging transactions (e.g. having a transaction in the vacation category, then adding a tag for the specific vacation). My main issue is with the performance of the desktop app. When I am going through my transactions, everything is very laggy. It makes it hard to focus and get things done in the app..PburtchaellVersion: 3.5.21

✓ Its slow and wildly incorrect in its assumptionsI was really excited. I set up all my accounts, I was ready to replace Mint. Then I returned to this pile of garbage - on my mac studio, with 32GB of Ram - to find that this app DRAGGGGGGGGGGSSSSSS. Every click takes like 20 seconds to work. So picture this: every apple charge shows up as one recurring charge. Fine, I can go split them up. But when I do that - the settings don't stay and, in fact, the wrong settings spread to all other charges. And again - with 20 second delays between clicks - this the single most frustrating app experience I've had in a very VERY long time..DerretfarmVersion: 3.5.27

✓ Basic..This app pulls your data and gives a good overlook into finances. You can not run loan scenarios, track a loan with different extra payment amounts or edit once a mortgage is created. You are limited when you loan someone money or use to trach loans not fianced at a linked institution. There is also limited reporting and no ability to make sub categories. It is nice and colorful but not useful if you have complicated or non-traditional finance tracking needs..SpringsyetiVersion: 4.0.3

✓ Wonderful app - really bad customer supportI - like alot of people - have moved over from Mint. And while I like it (despite trouble linking Apple and one or two other accounts), the big flaw is the lack of customer service. For example, I could not get the Apple data to import and sent them a message over a week ago.... NOTHING. I am having a similar problem with Mint. Customer service has to improve for my rating to improve.RabobVersion: 3.5.29

✓ Started off strongReally enjoyed this when first using it, but it's gotten so laggy on my Mac that it's almost unusable. Also a ton of syncing errors. Really hope they can get things back on track..Hola321Version: 3.5.33

✓ Too cluttered, no weekly viewAlthough I have paid for the application and will continue to use it because I paid for it, I believe the application is way too cluttered and can be a bit overwhelming. I know it's one of those things where you may be able to get used to it overtime but for beginning user, it is a little intimidating. It's unfortunate that developers only see things from their viewpoint and not the viewpoint of users. It's a paradigm that has existed in the Software industry for years and will probably continue to do so. Number one recommendation create a view that is very simple to use that users can get the information that they require immediately. Next I will have daily and weekly views to give an idea of how a person is doing for the day. Having a 30 day outlook is not very helpful when it comes to limiting spending. There is an old paradigm KISS which means keep it simple stupid..KvocalVersion: 3.5.35

✓ Not bad but missing core featuresLike other reviews, I initially was impressed by the UI as an alternative of Mint (part of the great self induced migration). That said while it's awesome not to be sold ads all the time, I really don't like the lack of an iPad option. I also noticed that the subscription feature seems great at first but it's buggy and often miss identifies despite going back and correcting it. Finally it's exhausting but seemingly required to audit every transaction every day. I definitely consider myself interested in finance and getting things right but I cannot imagine anyone really enjoying this daily activity regardless of their background. They need to get their automation right and when they do they might have a killing app. That and just make a website so that I can access it on my iPad and Mac. The way it is today makes it frustrating as there is no solution for the iPad..DrakethegreatVersion: 3.5.35

✓ Not Better than Mint in term of security!!!!Not sure how people think this app is better or safer than Mint. maybe someone can help me. For starters this app only uses plaid which does not allow you to connect all banks and to that point some connections require you to give plaid your credentials. One Example was Discover accounts. With Mint I did not have to give the third party provider my credentials with copilot I do. Second example copilot who is native to apple doesnt even allow direct transation update of the apple card and Mint does. i dont feel this app has enough third party providers to connect to financaial instutions like mint did in a secure save manner, yet i have to pay $95 yearly to copilot for a well made platform that only used Plaid. i guess since mint is going away and copilot doesnt serve my needs i will look elsewhere..Schmeek88Version: 3.5.16

✓ Nice interface but requires too much timeIt's visually appealing and easy to use but it still requires a lot of manual input. Here are some examples: - Morgage bank isn't supported (was supported on Mint) - Apple card isn't supported (Apple hasn't granted them approval yet) - Custom rules can be created but there is no way to see a list of them - Basic logical operators can't be used them creating rules (ie. Disney Plus OR Disney Sub) Support is very friendly but often you're just told something can't be done or follow features that have been requested over a year ago..McfarljwVersion: 3.5.21

✓ BuggyThere seems to be issues changing transaction categories and recurrings. I'll make a change, keep working, and scroll back later only to find half of the transactions have reverted back to what they were before I updated them. If I can't trust an app like this to work 100% of the time, how am I supposed to get an accurate picture of my finances that I can trust?.Srfaye327Version: 3.5.23

✓ Account Integration Issues: BewareI was looking for a Mint alternative about 1 year ago. I came across Copilot and definitely enjoyed it. Then my bank switched and the way copilot interacts with banks is via a 3rd party finance business called Plaid. For over 3 months my bank couldn't connect to Plaid so copilot could not get my info. What a poor business model to be reliant on one financial institution for exchange financials. I have read that small / region banks also do not talk nicely to Plaid so copilot is useless with them too. Other competitors such as Monarch Money use 2 or 3 financial companies (Plaid, Finicity and one more I forgot the name of). Great for when Plaid lets you down. Quicken someone just connect with banks directly. Rocket money does the same. Ultimately I left copilot due to this glaring issue where my bank wont connect so budgeting is useless. I went to quicken Simplifi. Its also 1/3 of the price. Almost $100 for copilot a year is a lot for an app that is suppose to save me money....cool app, lots of customization, AI is nice...but if you cannot tell me the balance in my checking accout whats the point. Also they refused to refund my money so thats why I am writing a review..TiberiusTeslaVersion: 3.5.15

✓ Not worth the moneyIt's okay, but not worth the moeny. Especially customer service is so bad. It took them a week to read message..B ShenVersion: 4.0.4

✓ I want to love this, but I can't yet.Look, it's really really good. Very clean interface. Captures all my transactions and accounts (so far). And has some really intuitive way of tying it all together different charts and widgets. My problem is the extreme bugginess in Reoccurring and Categories related to transactions. The "rules" you create don't capture all transactions. Not because you did it wrong, but because it's buggy. If you edit a category, boom, bug. You want to make mass renaming edits to transactions? Can't. You want to see your Budget VS. your actual Income in a clear way? No can do. These are big features. Right now I can't use the app to track my budgeting due to bugs and an inability to see how much I even can spend on certain things based on my income..BpmilletVersion: 3.5.27

✓ Transaction Reporting & Customer ServiceCopilot's features are nice, but its delay in reporting recent transactions—taking 2-3 days—hinders effective financial tracking. You would think a budgeting app would have this down. I've tried for a week now resetting and onboarding all my accounts and it continues to lag on transactions. I've tried to reach out to customer service and it looks like they're slower to repond than the transactions appearing on the app..Kcm004Version: 3.5.28

✓ Worthless AppImporting your transactions appears to be impossible unless you buy another app. The help section is worthless and doesn't tell you anything. Other apps don't require "Mint" or any other app to function. Avoid this mess..Mothman2558Version: 4.0.5

✓ Garbage AppLooked good upon first use...spent a few hours updating categories for 3 months worth of transactions, then the app crashed. Re-opened and things seemed ok, started reviewing category spend by month. Suddenly transactions disappeared...not just one or 2, handfuls. Frustrating! I'm back to using spreadsheets....BofahaterVersion: 3.5.28

✓ I want to love itThe software is robust and laid out well. I would use it if it would syncronize with my bank. The Plaid connection worked for the inital balance but would never update my transactions. I worked with support on it, but we were never able to resovle it..AdamcstuartVersion: 3.5.31

✓ Miss the Copilot before MintCopilot used to have stellar service. I understand that sometimes the connection issues are beyond their control but before their staff like Rafael and Andres used to be so responsive. Their new team does NOT respond to messages. You have to reach out to them and follow up on your own and cross your fingers you will get a response. Just recently, I had an account delete itself (I think staff mistakenly deleted it) and then they chastised me saying I deleted the account. I really wish they could hire more staff or provide more training to the staff they have. All of their recent updates say they are to support imports from Mint so it seems that is all they care about now!.Needs unpeofmwnrVersion: 3.5.35

Copilot: Track & Budget Money works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Copilot: Track & Budget Money.